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Salon receptionist vs receptionist/customer service

The differences between salon receptionists and receptionist/customer services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a salon receptionist, becoming a receptionist/customer service takes usually requires 6-12 months. Additionally, a receptionist/customer service has an average salary of $30,604, which is higher than the $28,969 average annual salary of a salon receptionist.

The top three skills for a salon receptionist include PET, salon services and cleanliness. The most important skills for a receptionist/customer service are customer service, phone calls, and data entry.

Salon receptionist vs receptionist/customer service overview

Salon ReceptionistReceptionist/Customer Service
Yearly salary$28,969$30,604
Hourly rate$13.93$14.71
Growth rate--4%
Number of jobs77,096216,587
Job satisfaction--
Most common degreeHigh School Diploma, 37%High School Diploma, 35%
Average age4240
Years of experience212

What does a salon receptionist do?

A salon receptionist is responsible for performing administrative and clerical duties to support daily salon operations. Salon receptionists greet customers, direct them to the beauticians for their needs, and log their information in the database. They also take phone calls for scheduling appointments, process payments, and offer services to the customers according to their needs. A salon receptionist helps the business in identifying new services to generate more revenues for the business and attract potential customers.

What does a receptionist/customer service do?

Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.

Salon receptionist vs receptionist/customer service salary

Salon receptionists and receptionist/customer services have different pay scales, as shown below.

Salon ReceptionistReceptionist/Customer Service
Average salary$28,969$30,604
Salary rangeBetween $23,000 And $36,000Between $25,000 And $37,000
Highest paying City-Billerica, MA
Highest paying state-Minnesota
Best paying company-Uline
Best paying industry-Manufacturing

Differences between salon receptionist and receptionist/customer service education

There are a few differences between a salon receptionist and a receptionist/customer service in terms of educational background:

Salon ReceptionistReceptionist/Customer Service
Most common degreeHigh School Diploma, 37%High School Diploma, 35%
Most common majorCosmetologyBusiness
Most common college--

Salon receptionist vs receptionist/customer service demographics

Here are the differences between salon receptionists' and receptionist/customer services' demographics:

Salon ReceptionistReceptionist/Customer Service
Average age4240
Gender ratioMale, 10.5% Female, 89.5%Male, 8.0% Female, 92.0%
Race ratioBlack or African American, 11.0% Unknown, 4.6% Hispanic or Latino, 22.0% Asian, 6.6% White, 54.9% American Indian and Alaska Native, 0.9%Black or African American, 10.7% Unknown, 5.2% Hispanic or Latino, 25.4% Asian, 6.1% White, 51.9% American Indian and Alaska Native, 0.7%
LGBT Percentage6%7%

Differences between salon receptionist and receptionist/customer service duties and responsibilities

Salon receptionist example responsibilities.

  • Manage expenses and track sales in QuickBooks.
  • Manage the salon's Facebook, Instagram, and Pinterest accounts
  • Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
  • Answer phones, schedule appointments, POS and retail customer service.
  • Monitor client flow from check-in to discharge.
  • Maintain retail goal while upselling services for technicians.
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Receptionist/customer service example responsibilities.

  • Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
  • Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
  • Bill and collect from private pay, Medicare, Medicaid and private insurance companies.
  • Doctor authorization for treatments, understanding of Medicare and Medicaid, prior authorizations (if need).
  • Resolve problems with the buyers concerning invoices that do not match in the AS400 system.
  • Receive and apply checks into AS400 accounting database and scan checks into bank, on a daily basis.
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Salon receptionist vs receptionist/customer service skills

Common salon receptionist skills
  • PET, 15%
  • Salon Services, 14%
  • Cleanliness, 14%
  • POS, 9%
  • Product Knowledge, 9%
  • Retail Products, 6%
Common receptionist/customer service skills
  • Customer Service, 16%
  • Phone Calls, 15%
  • Data Entry, 14%
  • Telephone Calls, 8%
  • Front Desk, 8%
  • Scheduling Appointments, 8%

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