Service representative jobs in Aguadilla, PR - 172 jobs
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Representante de Servicio al Cliente
Insight Communications 4.6
Service representative job in San Juan, PR
Job Description
Department
Operational
Location
342 San Luis St., Suite 304, San Juan, PR 00920
Position
Customer ServiceRepresentative
Reports to
German Muñoz
Title
Director of operations
Position type:
Full time
Part time
Contract
In house
Shift hours: 40 weekly
Operating: Monday to Sunday, rotating shifts
Extent
No extent
General purpose
The customer servicerepresentative will act as a link, providing information about the services or product and will channel any request or problem that requires attention, providing the corresponding guidance. Among the qualities of the representative, the main one is to help the client with patience in an empathic way, maintaining their ability to have control of the call and efficiently communicate the information. The objective is to guarantee quality service, respond effectively to customer inquiries and maintain high customer satisfaction. Manage incoming calls and customer service inquiries. Identify and evaluate the needs of customers to achieve their satisfaction.
RESPONSIBILITIES AND COMPETENCES
Manage a large number of incoming calls.
Identify and evaluate the needs of customers to achieve their satisfaction.
Provide accurate, valid and complete information.
Comply with the level of service and productivity goals established by the campaign / company for which the calls are being answered.
Maintain quality and productivity in accordance with the provisions of the Company.
Inform your immediate supervisor of any situation that arises, both customers and employees that may affect the proper functioning of the company.
Correctly register the information in the contact system.
Follow communication procedures, guidelines and policies.
Any other task designated by your supervisor or immediate manager, not limited to the aforementioned.
WORK EXPERIENCE REQUIREMENTS
Minimum of 6 months of demonstrable customer service experience or experience as a customer servicerepresentative.
Great capacities to maintain telephone contact and for active listening.
Customer orientation and ability to adapt / respond to different types of personalities.
Knowledge and domain with computerized equipment.
Excellent in keyboard handling and data entry.
Trained to work under pressure and able to respond to high volume of work.
Ability to work in a team.
Excellent verbal and written communication skills.
Good diction.
Availability of schedules and rotating shifts.
Possess high professionalism and ability to deal with clients and colleagues.
Academic requirements
Post-Secondary Studies (Associate Degree or equivalent, preferably in Business Administration)
DEMANDS
I work seated for approximately 7 to 8 hours to be able to successfully fulfill its essential functions.
Exposed to use of computerized equipment at all times to perform its functions.
Vision, speaking and listening are required to perform their functions and capable of being understood.
Be available to work overtime in cases of operational need that may be required.
APPROVED by
Maria Miranda De Jesús
Title
HR & Finance Director
Employee sing
Date
Affirmative Action Plan Statement / Equal Employment Opportunity
Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training.
Insight Communications, Corp.
342 San Luis St., Suite 304, San Juan, PR 00920
Tels. ************, ************, ************ Fax. ************
Monday to Sunday, rotating hours.
40 hours per week
$21k-31k yearly est. Auto-Apply 60d+ ago
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Parts Representative
Ricardo Caballero Auto 4.4
Service representative job in Coamo, PR
The person in this position acts as the main contact between the parts department of Ricardo Caballero Grupo Automatize and the different suppliers, and supplies the parts needs to the service department, as well as with retail and wholesale customers in the sale of parts and accessories for cars under the MITSUBISHI brand. He carries out all part transactions such as sale, shipping, receipt, return, among others.
Responsibilities:
Executes work assigned by the Parts & Service Manager.
Inspects daily inventory and ensures that there is always an inventory of all parts to meet customer and service department needs.
Keeps a record of the part or accessory orders placed and identifies in the system who owns each one and coordinates the delivery with the client or the appointment with the advisor.
Keep the areas assigned to store parts clean, orderly and in good condition. Create new areas as needed and not have pieces on the floor that obstruct the passage.
In charge of performing “Scrapping” and complying with the standard.
Is responsible for keeping parts in the assigned area properly organized.
Dispatch parts to the customer through the counter and to the workshop through the workshop window.
Promote the installation of parts sold over the counter and refer it to the Service Advisor.
Responsible for ordering parts complying with the standards of each brand.
Estimates parts over the counter and for repairs in the workshop, whether warranty or paying customer, and will follow up on them.
Ensure that you receive all the parts that are ordered and that they are in perfect condition.
Responsible for communicating with the supplier when parts do not meet standards, or the ordered quantity is not received.
Maintains contact with suppliers for order status or part returns.
Document all delivery of special tools to technicians.
Know the MITSUBISHI brand parts policies and procedures manual to comply with the brand's standards, including obsolescence.
Make efforts to get new clients, whether regular or wholesale.
Work as a team providing support to colleagues.
Participate in seminars and training courses, whether online or in person, and do your best to acquire new skills.
Follows up with advisors on uninstalled parts in inventory.
Carry out other activities if requested by your supervisor.
Know Service Advisor processes and guarantees to cover if necessary.
Requirements:
High School Diploma
Valid Driver's License required.
Basic knowledge of the use of dangerous objects and the risks.
Basic knowledge of vehicle diagnosis.
Knowledge of physical inventory, obsolescence, parts movements.
Basic knowledge of safety in the work area.
Basic reading and writing skills to understand repair orders and document work performed or needed.
Knowledge of MITSUBISHI brand vehicles preferably and everything related to the development of the parts department.
Ability to lift boxes of merchandise.
Knowledge of information systems.
Good verbal and written communication
Kind of position:
Full time, Indefinite contract
Benefits:
Professional development training.
Private medical insurance
Uniform provided
Christmas Bonus
Schedule:
From Monday to Saturday
One day off during the week and on Sundays
Job Location:
Face-to-face employment
*Equal Employment Opportunities
$16k-23k yearly est. Auto-Apply 10d ago
Customer Service Agent, Warehouse
DSV 4.5
Service representative job in Carolina, PR
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: PRI - Carolina, Lot 3-4C A Street
Division: Air & Sea
Job Posting Title: Customer Service Agent, Warehouse
Time Type: Full Time
Summary
As a Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and providing support related to warehouse operations. Your primary responsibility will be to serve as the main point of contact for customers, providing exceptional service and fostering positive relationships.
Duties and Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
Provide accurate information regarding order status, inventory availability, and shipping schedules.
Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
Collaborate with internal teams to address customer issues effectively.
Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
Ensure orders are accurately entered into the system and fulfilled according to customer specifications.
Maintain accurate records of customer interactions, transactions, and inquiries.
Generate reports and summaries as needed to track customer service metrics and performance.
Identify root causes of customer issues and implement solutions to prevent recurrence.
Proactively address potential problems to ensure a seamless customer experience.
Develop a deep understanding of DSV's warehouse services, capabilities, and offerings.
Educate customers on product features, benefits, and value propositions.
Collaborate with warehouse operations, logistics, and sales teams to coordinate customer orders and requests.
Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
Solicit feedback from customers and implement enhancements to improve overall satisfaction.
Educational background / Work experience
Some college coursework or a degree in business administration, logistics, or a related field is preferred.
2-3 years of experience in customer service roles, preferably in the transportation, logistics, or warehousing industry.
Experience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous.
Skills & Competencies
Strong interpersonal and communication skills, both verbal and written.
Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
Problem-solving and conflict resolution skills.
Attention to detail and accuracy in data entry and record-keeping.
Familiarity with Microsoft Office suite (Word, Excel, Outlook).
Preferred Qualifications
Experience in warehouse or logistics operations.
Knowledge of transportation and supply chain management concepts.
Certification or training in customer service or related areas.
Language skills
Fluent in English (oral and written)
Computer Literacy
Proficient in using computer systems, including warehouse management systems (WMS) and customer relationship management (CRM) software.
Familiarity with Microsoft Office suite and other business software applications.
At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
For this position, the expected base pay is: $13.50 - $18.25 / Hourly. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
$13.5-18.3 hourly Easy Apply 31d ago
Representative II, Customer Service Ops
Cardinal Health 4.4
Service representative job in San Juan, PR
**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Process orders for distribution centers and internal customers in accordance to scheduling, demand planning and inventory
+ Provide problem resolution for order issues in a timely manner including delays
+ Process non-routine orders such as product samples that have special requirements
+ Multitask in a fast paced environment
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems
+ Team-oriented mindset
+ Strong organizational skills and attention to detail
+ Excellent communication skills
+ A passion for healthcare
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Other duties as assigned.
**Anticipated hourly range:** $15.70 per hour to $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/11/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$15.7-22.5 hourly 32d ago
Service Representative
Banco Popular
Service representative job in Puerto Rico
Job Type
Full-Time Non-Exempt
Work Schedule
Monday to Friday from 9:00 a.m. to 6:00 p.m.
Flexibility to work weekends, extended hours, and holidays are required if necessary.
General Description
Provide customers with an extraordinary service by answering calls through a telephone box and walk-in customers. Listen to the customers and identify problems, offer alternatives and solve the needs of the customer. Provide general orientation about insurance products, policies, payments, collections, among others.
Essential Duties and Responsibilities
Provides day- to- day support to the Sale Center with the creation of customers file and policy require documentation.
Handle electronic customers' requests.
Offer information about initiatives of insurance policies, provides proactive customer outreach and handle customer complaints.
Handle customers service request related to policies issued, payment processing, copy of policy to customer, mortgagee, and any other creditor, certificate of insurance and compulsory insurance vouchers and or premium returns.
Proactively listen to the customer and identify insurance needs of potential and existing customers.
Offer orientation about property valuation for insurance purposes to ascertain that policy limits are according to current replacement cost.
Receive and document insurance claims.
Contact pre-determined clients as a strategy to retain customers portfolio and improve premium collection.
Outbound calls to customers regarding payments and/or policies issues.
Process finance contract as per customer's request.
Manage Institutional account compulsory insurance voucher process.
Education
24 approved credits or equivalent combination of education and experience.
Experience
Three months to one year of related experience.
Other Qualifications
Excellent customer service approach and focus.
Positive attitude and disposition to listen, understand, attention to detail, identify problems, offer alternatives and solve the needs of our customers.
Proficiency in English and Spanish, both oral and written.
Ability to identify sales opportunities with the purpose of offering various popular products and services.
Excellent interpersonal relationships, and communication with colleagues and customers.
Ability to work as a team and collaborate with others to achieve common goals.
Ability to handle difficult situations with clients.
Initiative and judgment to seek solutions and make decisions within the delegated responsibility.
Excellent organizational skills to prioritize and work under pressure.
Ability to manage various systems (includes, but is not limited to Outlook, Microsoft Office, among others).
This position requires working sitting and using telephone equipment.
Region Locations
Guaynabo
Values 1. Passion for People3. Succeed Together2. Own Every Moment4. Build the FutureAdditional Requirements
The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee's performance evaluation.
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.
Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.
ABOUT US
Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us at ***************************. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
Are you ready for a rewarding career?
Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at *************** and keep updated with our latest job postings at ********************
.
Connect with us!
LinkedIn | Facebook | Twitter | Instagram
If you are a California resident, please click here to learn more about your privacy rights.
$17k-27k yearly est. 13d ago
Customer Care & Operations Coordinator
Firma de Reclutamiento En Pr
Service representative job in San Juan, PR
Salary: $13.50 per hour The Customer Care & Operations Coordinator is responsible for managing service requests received via phone or email, ensuring timely coordination of technical support, accurate documentation, and high-quality customer service. This role requires strong organizational skills, attention to detail, and the ability to multitask in a dynamic environment.
Key Duties and Responsibilities:
Coordinate and assign service requests in Salesforce, ensuring accurate entry of client and equipment information.
Prepare service quotes, verify warranty coverage, and process approved requests through the finance department.
Schedule technicians according to availability, training, and client location.
Monitor service progress and confirm closure in Salesforce and Acumatica systems.
Generate invoices, verify tax accuracy, and ensure proper delivery to clients.
Maintain updated equipment records, preventive maintenance schedules, and service documentation.
Assist with customer communications, service scheduling, and coordination of demos, installations, and recalls.
Support warranty claims, parts requests, and purchasing follow-up with suppliers and internal departments.
Coordinate logistics for conventions, trainings, and internal projects as assigned.
Provide administrative and clerical support to ensure department operations run efficiently.
Promote continuous improvement and adherence to company quality and customer service standards.
Requirements:
Associate degree, technical certification, or two years of college-level studies.
Minimum one (1) year of experience in customer service, coordination, or administrative support.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Strong written and verbal communication skills in English and Spanish.
Excellent organizational, multitasking, and problem-solving abilities.
Ability to prioritize tasks, meet deadlines, and work independently with minimal supervision.
Team-oriented mindset and professional demeanor under pressure.
Flexibility to work extended hours or irregular schedules when required.
Equal Employment Opportunity Employer.
$13.5 hourly 10d ago
Puerto Rico Store Customer Service
Melaleuca 4.4
Service representative job in Guaynabo, PR
Company Profile "Enhancing the Lives of Those We Touch by Helping People Reach Their Goals" Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.
We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 3,400 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Melaleuca Store.
Overview
Provide World-Class Customer Service to our customers and employees. Ensure no or minimal wait times for our customers to complete order at checkout. Maintain a clean, brand and in-stock store throughout the day. Have a basic understanding of all Melaleuca products and services and able to articulate benefits and uses to our customers. Increase average orders through sales techniques, including but not limited to product education and upselling by face-to-face contact with customers.
Responsibilities
Essential
* Assembles and displays product specials and graphics in a pleasing professional presentation
* Ensures desired amounts of product are on the shelves by ordering and checking inventory levels and stocking as necessary
* Answers customer inquiries and questions with knowledgeable and professional assistance
* Performs suggestive sales by recommending additional products or tools (i.e., books, tapes, specials, etc.).
* Logs customer orders accurately and courteously by inputting correct data and being familiar with all products, policies, and procedures, etc.
* Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc.
* Maintains a clean professional store atmosphere by cleaning, arranging, and displaying of product
* Assists Coordinator with Cash Reconciliation, and balancing the tills each day.
* Follows proper opening and closing physical security routines.
Additional
* Performs other duties as assigned or needed
Qualifications
Essential
* Thorough knowledge of company policies, procedures, and the company marketing plan.
* 10 key by touch.
* 40 wpm typing.
* Detailed work and organizational skills.
* Ability to analyze problems and create solutions.
* Ability to work independently and professionally and follow through on projects.
* Ability to prioritize and organize
* Ability to maintain confidentiality of sensitive areas.
* Written and verbal communication skills.
* Ability to work under stress.
* Standing, sitting, or walking for duration of shift.
* Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc.
* Manual dexterity for such duties as wiping, dusting, cleaning, toting, etc.
* Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner.
* Visually read reports, computer screen, bottles, products, batch numbers, etc.
* Computerized accounts receivable experience.
* Good math skills (add, subtract, multiply, and divide).
* Strong customer relation skills for conflict situations.
* Ability to lift a minimum of 40 lbs.
* Pulling, stretching, bending, and lifting for duration of shift.
* Ability to perform the essential duties and responsibilities with efficiency and accuracy.
Additional
* Ability to climb stairs.
* Word processing, graphics and spreadsheet skills.
* Ability to lift 40 lbs.
* Work overtime as needed
Why Melaleuca
Great culture-you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis-it feels more like a family than a multi-national corporation.
Excellent compensation-in addition to a competitive wage and bonus incentive program, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus.
$17k-25k yearly est. Auto-Apply 38d ago
Customer Service Representative Bilingual
3500 Square
Service representative job in Arecibo, PR
Customer ServiceRepresentative (Bilingual - English/Spanish) | Arecibo, Puerto Rico
Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.S. Citizenship required
3500 Square LLC is seeking dedicated and bilingual Customer ServiceRepresentatives to join our on-site call center team in Arecibo, Puerto Rico. In this role, you will provide support to U.S. veterans by handling inbound calls, guiding them through processes, and ensuring they receive accurate information and assistance. This is a fast-paced, production-driven environment where strong communication, keyboarding accuracy, and multitasking skills are essential.
Key Responsibilities
Handle a high volume of inbound calls from veterans, providing clear guidance in English and Spanish.
Accurately document call details and process service requests in company systems.
Meet productivity and quality metrics (call handling, accuracy, timeliness).
Maintain confidentiality and adhere to all compliance and security standards.
Work collaboratively with supervisors and team members to ensure excellent customer experience.
Schedule
Second Shift: 11:00 a.m. - 8:00 p.m. (local PR time)
Daylight Saving Adjustment: 12:00 p.m. - 9:00 p.m. (local PR time)
Minimum Qualifications
U.S. Citizen with ability to successfully pass a federal background check with fingerprinting.
High School Diploma or equivalent required; Associate's degree preferred.
Fully bilingual (English/Spanish) - must speak, read, and write fluently in both languages.
Strong typing/keyboard skills and proficiency with Microsoft Office (Word, Excel, Outlook).
Previous call center or customer service experience strongly preferred.
Ability to work on-site in Arecibo, PR on a full-time schedule.
Education & Certifications
High School Diploma or GED required.
Additional training or certifications in customer service, communications, or related areas is a plus.
What We Offer
Competitive hourly wage
Paid holidays, vacation, and sick leave
Health insurance and professional development reimbursement.
Career growth opportunities in federal contracting services.
How to Apply
Make a difference by supporting veterans while building your career in a professional call center environment!
Equal Employment Opportunity and E-Verify Statement
3500 Square, LLC is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, military status, citizenship status, or any other legally protected status, in accordance with federal, state, and local laws.
As a federal contractor, 3500 Square, LLC complies with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), providing equal opportunity and affirmative action for qualified individuals with disabilities and protected veterans.
All employment decisions are based on qualifications, merit, and business needs. Fair consideration is provided to all candidates, including U.S. citizens and nationals, as required by federal regulations regarding national origin discrimination.
If you require a reasonable accommodation to complete the application process due to a disability, please contact our Human Resources team at ***************** or **************.
3500 Square, LLC participates in E-Verify. If E-Verify cannot confirm that you are authorized to work, you will receive written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any employment action is taken against you, including termination.
Employers can only use E-Verify after you have accepted a job offer and completed the Form I-9.
3500 Square, LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
$13k-21k yearly est. Auto-Apply 60d+ ago
Customer Service
Alivia Health
Service representative job in San Juan, PR
The Customer Service Associate is the face of Plaza Pharmacy - the person who assists the customer with their needs and provides friendly, courteous, and efficient service to our customers. The Customer Service Associate is also responsible for everything from cash register operations and customer service to assisting in the arrangement of shelves, merchandise, and general store maintenance.
Responsibilities:
• Engages with customers and patients by greeting them and offering help with products and services. Resolves customer issues and answers their questions to ensure a positive experience.
• Provides customers with courteous, friendly, fast, and efficient service.
• Provides customer service in the photo area, cashing checks, lottery handling, OTC programs management, UVA, etc.
• Assists with exterior and interior maintenance ensuring a clean and orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Required:
• High School diploma.
***Patrono con Igualdad de Oportunidades de Empleo M/H/V/I***
$19k-27k yearly est. Auto-Apply 54d ago
Customer Service Coordinator
Novomatic Americas Sales
Service representative job in Guaynabo, PR
Full-time Description
NOVOMATIC Americas is a member of the NOVOMATIC Group of Companies. As NOVOMATIC's local subsidiary in the USA it is responsible for distributing gaming technology for the North American and Caribbean market. With around 20,000 employees worldwide in R&D, gaming operations and equipment manufacturing, NOVOMATIC Group of Companies offers a world class product portfolio of slot machines, electronic table games, management systems and market leading game content.
Job Description:
Novomatic Americas is looking for an individual with strong customer service and problem-solving skills to fill our vacant Customer Service Coordinator position. We need an enthusiastic individual who is able to listen to customer service issues and offer unique and efficient experience. Provide support and guidance to Field Service Technicians on routine services such as Installation, Software Conversions, Maintenance and Service Repairs. A successful candidate in this role will have a comprehensive understanding of the company's service policies and be well-trained in product knowledge in order to offer quick and accurate assistance to customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop and maintain a professional image while representing Novomatic Americas in both personal interfaces and those communicated via the phone or e-mail.
Communicate any customer concerns or issues via phone or email to the Technical Support team in a timely manner.
Keep customer abreast of any issues or delays with service orders, conversions and/or parts.
Maintain accurate information pertaining to customer database, Sales Orders and Invoices, warranty parts and RMAs.
Follow assigned service procedures as it relates to sales quotes, sales orders, sales order processing, sales order follow-up and delivery.
Coordinate customer issues and requests; expedite or escalate for resolution in a timely manner.
Responsible for direction and providing jobs instructions to Field Service Technicians.
Interface with customers and sales personnel on outstanding parts and conversion orders.
Perform all analytical reports and clerical functions including; filing, typing, etc. as identified by management.
Enter customer parts and conversion orders in Business Central and Field Point.
Works with Sales and Customers to understand scope of Field Service projects.
Coordinate new installations, software conversions, removals, and service repairs directly with customers and third-party companies, when applicable.
Create and review Shipping Notification for Gaming Commission.
Manages procurement process and ensure material is ordered and delivered to job sites in time.
Keep an accurate Field Service Technician Schedule.
Overview of sales order and software conversion form to ensure all Approval permits are accurate and in place prior any activity in the Field.
Create, track, review, and close works orders such as Installations, Conversions, Removals, Preventive Maintenance, On-Site and Phone Support.
Keep customers and Field Service Technicians informed of order status, cost of repairs and timeline for job completion.
Provide weekly update on Field Service Activities to management team.
Ensure accurate records of all Field Service activities are maintained.
Tracks and maintains record of warranty work.
Maintain database of all products currently in the field.
Answer phone calls and emails for customer concerns or orders.
Professionally interface and respond to questions from customers, service personnel and others within the company as required.
All other duties and tasks as assigned.
Requirements
High School diploma required, Associates degree preferred.
Microsoft Office (Outlook, Word, Excel, Power Point).
Customer Service experience.
Critical thinking and creative problem solving.
Organization and teamwork.
Ability to work in a fast-paced environment.
Excellent verbal and written communication skills.
Standard Benefits:
NOVOMATIC Americas offers a range of available benefits to all employees, including available medical, dental and vision programs. Company paid short-term and long-term disability and basic life insurance. Other benefits include PTO accrual, paid holidays and company matched 401K.
NOVOMATIC Americas Sales, LLC is an Equal Opportunity Employer and does not discriminate against applicants for employment because of race, color, sex, age, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Candidates are subject to pre-employment drug screens and background checks.
Salary Description $18.00
$19k-27k yearly est. 7d ago
Call Center Representative
Prosolar Companies
Service representative job in San Juan, PR
Interacts with customers via telephone, email and online chat to provide support and information on products or services
Respond to incoming calls and messages in a timely manner
Identify customer questions, complaints, concerns and overall needs and redirect to appropriate staff
Generate leads for sales team by screening​ callers and identifying potential sales opportunities
Meet or exceed call quotas and sales assist quotas, both personally and as a team
Follow all communication procedures, policies and guidelines during every customer interaction
Other duties as assigned
Requirements
Excellent verbal and written communication skills
Ability to multitask
Proficient computer skills
Ability to work in a fast paced environment
Working in a team environment
Benefits
Paid Time Off
ProSolar will contribute 50% of healthcare premiums for employee
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$16k-21k yearly est. 60d+ ago
Call Center Representative
Tropigas de Puerto Rico Inc.
Service representative job in San Juan, PR
A Call Center Representative maintains customer databases, fields customer calls, and resolves problems.
$16k-21k yearly est. Auto-Apply 60d+ ago
University Representative
Kevane Grant Thornton LLP
Service representative job in San Juan, PR
You can become a Kevane Grant Thornton University Representative. We are accepting resumes for our talent database.
The University Representatives:
Represent the firm in the campuses.
Deliver the firm's key messages to the universities and identify talented candidates.
Maintain a close relationship with the professors and student's organizations to promote the firm.
Principal Function:
The University Representative is responsible for assisting the Human Resources Department in increasing and improving the exposition of the Firm in their respective universities and throughout accounting students. The incumbent must demonstrate skills such as: leadership, ethical conduct, self-confidence, excellent interpersonal communication, and familiarization with the Firm environment.
Educational Background:
The incumbent must comply with the following requirements:
Enrolled in a bachelor's degree program in accounting of any university and coursing his/her second year, preferably.
Having a 3.30 GPA or more on a scale of 4.00. This average should be maintained during the years of studies.
Active member of the Accounting Students Association.
Fluent in English and Spanish, written and oral.
Kevane Grant Thornton is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, sexual orientation, gender identity, gender expression, national origin, age, disability status, genetic information, military or veteran status or any other applicable legally protected considerations made unlawful by federal, state, or local laws.
$18k-28k yearly est. Auto-Apply 60d+ ago
Pharmacy Help Desk Call Center Representative
Pharmpix Corporation
Service representative job in Guaynabo, PR
The Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.
ESSENTIALS ROLES AND RESPONSIBILITIES
Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics.
Answer incoming providers' and beneficiaries' calls following Call Center scripts, in a timely matter and in accordance with PharmPix call center performance metrics.
Answer incoming calls and perform outbound calls according to HIPAA and Pharmacy Laws Standards.
Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.
Document all inquiries in the Customer Service Management Applications such as, Service Desk, OneArk and email.
Route the case to the corresponding internal department or the appropriate Health Insurance Carrier.
Guide pharmacies, providers and beneficiaries regarding the process of claim transmission, reimbursement and payment.
Constantly monitors the BACMAN Alert Application to ensure proper management of rejections at point of sale.
Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.
Identify system issues and route to the corresponding internal department.
Make outbound calls to pharmacies, providers and beneficiaries if necessary.
Support all Quality Management Program initiatives.
Perform Special projects and/or other duties assigned by the Operations Manager and or Pharmacy Help Desk Call Center Supervisor.
TRAINING & EDUCATION
Pharmacy Technician, Technical or Associate Degree
LICENSURE / CERTIFICATION
Puerto Rico Board of Pharmacy Technician Registry Certificate (CPhT), or prospect.
PROFESSIONAL EXPERIENCE
1 - 2-year customer service or call center experience and healthcare environment (Preferable).
PROFESSIONAL COMPETENCIES
Knowledge:
Fully Bilingual (Spanish / English written and verbal).
PC skills (Microsoft System)/System oriented.
Skills:
Strong customer service skills.
Excellent phone, written, active listening and follow-through skills.
Skill in analyzing situations accurately and taking effective action.
Attention to details.
Time Management Skills: Establishing priorities and accomplishing tasks in a timely manner.
Ability to work with others to reach a solution.
Be able to toggle between several software programs.
Demonstrated effective organizational skills.
Abilities:
Able to effectively interact with internal departments, PharmPix clients, members and other healthcare professionals.
Ability to work with others to reach a solution.
Be able to toggle between several software programs.
Ability to work in a fast-paced environment and multitask.
PHYSICAL AND MENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sitting, standing and walking.
The position requires that weight be lifted and force be exerted up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENTAL AND WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work.
PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
$16k-21k yearly est. Auto-Apply 60d+ ago
Pharmacy Help Desk Call Center Representative
Pharmpix
Service representative job in Guaynabo, PR
The Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.
ESSENTIALS ROLES AND RESPONSIBILITIES
Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics.
Answer incoming providers' and beneficiaries' calls following Call Center scripts, in a timely matter and in accordance with PharmPix call center performance metrics.
Answer incoming calls and perform outbound calls according to HIPAA and Pharmacy Laws Standards.
Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.
Document all inquiries in the Customer Service Management Applications such as, Service Desk, OneArk and email.
Route the case to the corresponding internal department or the appropriate Health Insurance Carrier.
Guide pharmacies, providers and beneficiaries regarding the process of claim transmission, reimbursement and payment.
Constantly monitors the BACMAN Alert Application to ensure proper management of rejections at point of sale.
Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.
Identify system issues and route to the corresponding internal department.
Make outbound calls to pharmacies, providers and beneficiaries if necessary.
Support all Quality Management Program initiatives.
Perform Special projects and/or other duties assigned by the Operations Manager and or Pharmacy Help Desk Call Center Supervisor.
TRAINING & EDUCATION
Pharmacy Technician, Technical or Associate Degree
LICENSURE / CERTIFICATION
Puerto Rico Board of Pharmacy Technician Registry Certificate (CPhT), or prospect.
PROFESSIONAL EXPERIENCE
1 - 2-year customer service or call center experience and healthcare environment (Preferable).
PROFESSIONAL COMPETENCIES
Knowledge:
Fully Bilingual (Spanish / English written and verbal).
PC skills (Microsoft System)/System oriented.
Skills:
Strong customer service skills.
Excellent phone, written, active listening and follow-through skills.
Skill in analyzing situations accurately and taking effective action.
Attention to details.
Time Management Skills: Establishing priorities and accomplishing tasks in a timely manner.
Ability to work with others to reach a solution.
Be able to toggle between several software programs.
Demonstrated effective organizational skills.
Abilities:
Able to effectively interact with internal departments, PharmPix clients, members and other healthcare professionals.
Ability to work with others to reach a solution.
Be able to toggle between several software programs.
Ability to work in a fast-paced environment and multitask.
PHYSICAL AND MENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sitting, standing and walking.
The position requires that weight be lifted and force be exerted up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENTAL AND WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work.
PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
$16k-21k yearly est. Auto-Apply 60d+ ago
Overnight - Guest Service Representative
DL Parking Manager [64391
Service representative job in Dorado, PR
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
What do I do as a Guest ServiceRepresentatives?
As our newest team member will be an integral part of the warm welcome and fond farewell process.
Some duties include:
Greeting all guests that enter or exit hotel or garage, displaying 5 star/diamond standards.
Collecting valet parking fees using latest technology, parking software.
Answering phones with a smile.
Notes:
This job posting does not include the full range of functions/duties of the position. Associate will be required to perform any other job-related duties as assigned by their supervisor including the corporate office.
This document does not create any employment contract, implied or otherwise, other than an “at will” employment relationship. A full job description is available upon request.
Qualifications
….But wait!
Let's be sure you possess these minimal requirements first!
Are you Neat, Clean and Polite? It's our company motto!
Essential Qualifications:
Ability to smile, acknowledges, greet and extend a warm welcome to each customer.
Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc.
Ability to communicate effectively in English in both written and oral forms.
Must be at least 18 years of age.
Must have a professional appearance and demeanor.
Physical requirements:
Ability to sit or stand for longer periods of time (up to 6 or 8 hours, less break)
Ability to answer the telephone and speak with guests in order to provide directions, record ticket numbers or provide overall customer service.
Ability to manually calculate rates offhand, without the help of a calculator or fee computer
Ability to work outside and withstand extreme temperatures
Ability to use hands and arms in repeated motions (making change, punching clock, etc.)
Classification:
Non-exempt
Hourly Wage
Salary Range: $11.50 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in
all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status,
marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law.
SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these
characteristics, or because the individual exercised his or her EEO rights.
*USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request. Please email your request for a reasonable accommodation to this email address: ******************.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
$11.5 hourly 23d ago
PR - Guest Service Representative
SP 4.6
Service representative job in Dorado, PR
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
What do I do as a Guest ServiceRepresentatives?
As our newest team member will be an integral part of the warm welcome and fond farewell process. Some duties include:
Greeting all guests that enter or exit hotel or garage, displaying 5 star/diamond standards.
Collecting valet parking fees using latest technology, parking software.
Answering phones with a smile.
Notes:
This job posting does not include the full range of functions/duties of the position. Associate will be required to perform any other job-related duties as assigned by their supervisor including the corporate office.
This document does not create any employment contract, implied or otherwise, other than an “at will” employment relationship. A full job description is available upon request.
Qualifications
….But wait!
Let's be sure you possess these minimal requirements first!
Are you Neat, Clean and Polite? It's our company motto!
Essential Qualifications:
Ability to smile, acknowledges, greet and extend a warm welcome to each customer.
Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc.
Ability to communicate effectively in English in both written and oral forms.
Must be at least 18 years of age.
Must have a professional appearance and demeanor.
Physical requirements:
Ability to sit or stand for longer periods of time (up to 6 or 8 hours, less break)
Ability to answer the telephone and speak with guests in order to provide directions, record ticket numbers or provide overall customer service.
Ability to manually calculate rates offhand, without the help of a calculator or fee computer
Ability to work outside and withstand extreme temperatures
Ability to use hands and arms in repeated motions (making change, punching clock, etc.)
Classification:
Non-exempt
Hourly Wage
Salary Range: $10.50 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
*USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request. Please email your request for a reasonable accommodation to this email address: ******************.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
$10.5 hourly 13d ago
Guest Service Representative
USA Parking
Service representative job in San Juan, PR
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
What do I do as a Guest ServiceRepresentatives?
As our newest team member will be an integral part of the warm welcome and fond farewell process.
Some duties include:
Greeting all guests that enter or exit hotel or garage, displaying 5 star/diamond standards.
Collecting valet parking fees using latest technology, parking software.
Answering phones with a smile.
Notes:
This job posting does not include the full range of functions/duties of the position. Associate will be required to perform any other job-related duties as assigned by their supervisor including the corporate office.
This document does not create any employment contract, implied or otherwise, other than an “at will” employment relationship. A full job description is available upon request.
Qualifications
….But wait!
Let's be sure you possess these minimal requirements first!
Are you Neat, Clean and Polite? It's our company motto!
Essential Qualifications:
Ability to smile, acknowledges, greet and extend a warm welcome to each customer.
Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc.
Ability to communicate effectively in English in both written and oral forms.
Must be at least 18 years of age.
Must have a professional appearance and demeanor.
Physical requirements:
Ability to sit or stand for longer periods of time (up to 6 or 8 hours, less break)
Ability to answer the telephone and speak with guests in order to provide directions, record ticket numbers or provide overall customer service.
Ability to manually calculate rates offhand, without the help of a calculator or fee computer
Ability to work outside and withstand extreme temperatures
Ability to use hands and arms in repeated motions (making change, punching clock, etc.)
Classification:
Non-exempt
Hourly Wage
Salary Range: $10.50 - $11.00 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
*USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request. Please email your request for a reasonable accommodation to this email address: ******************.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
$10.5-11 hourly 29d ago
Customer Service Rep. - Insurance
Tpis
Service representative job in Carolina, PR
The Customer ServiceRepresentative is responsible for assisting customers and prospects with information about the company's products and services. They address and clarify any questions from beneficiaries who have concerns. Resolves service needs by following established operational processes and service guidelines and documents the services provided to ensure the continuity of offerings by the Service Center.
ESSENTIAL FUNCTIONS:
Handles and resolves service requests from customers and prospects, including inquiries about the eligibility of policyholders and dependents, cancellation letters, changes to Independent Practice Associations (IPAs) and Primary Care Physicians (PCPs), issuance of duplicate cards, coverage certifications, beneficiary value programs, utility collections, premium collections, and reimbursement requests, among others.
Prepares coverage certifications and letters of non-covered services, among others, according to the policyholder's request.
Maintains updated the database regarding policyholder demographics information in the systems.
Registers visitors in the system and evaluates each member's service situation before interaction to identify areas that need improvement and to determine the appropriate course of action, adhering to established standards such as wait times, service quality, transaction accuracy, and error rates.
Logs cases in the system or applications, works the cases received through the Customer Relationship Management (CRM) case referral tool, keeps customers informed of the status, and notifies them of the outcome of the request. Documents in the system the steps taken to complete the service cycle complying with documentation parameters and preparing transaction reports.
Handles calls from the Call Center of the company's different lines of business received from members who have questions, concerns, or discomfort about complex situations regarding benefits, processes, and coverage, among others. Ensures that any service cycle is completed for calls that could not be resolved during the first contact or for which there was a commitment to follow up with the customer.
Refers to the corresponding unit the complaints received from policyholders, following the established protocol.
Receives, documents, solves, and/or channels service requests from other departments to support customer retention, ensuring a response is received.
Support other departments by completing Health Risk Assessment (HRA) calls.
Education and Experience: Bachelor's Degree from an accredited institution. At least one (1) year of experience performing duties in a similar position in Customer Service areas, preferably in a Call Center in the Health Insurance Industry.
OR
Education and Experience: Sixty (60) college credits, equivalent to two (2) years of study or an Associate's Degree. At least two (2) years of experience working in Customer Service areas, preferably in a Call Center in the Health Insurance Industry.
OR
Education and Experience: High School Diploma. At least three (3) years of experience working in Customer Service areas, preferably in a Call Center in the Health Insurance Industry.
Languages:
Spanish - Intermediate (comprehensive, writing and verbal)
English - Intermediate (comprehensive, writing and verbal)
TPIS is an employer with equal opportunity in employment and take Affirmative Action to recruit Women, Minorities, Protected Veterans, and Persons with Disabilities.
$13k-21k yearly est. Auto-Apply 9d ago
PR - Guest Service Representative
M) Mall of San Juan [64142
Service representative job in San Juan, PR
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
What do I do as a Guest ServiceRepresentatives?
As our newest team member will be an integral part of the warm welcome and fond farewell process. Some duties include:
Greeting all guests that enter or exit hotel or garage, displaying 5 star/diamond standards.
Collecting valet parking fees using latest technology, parking software.
Answering phones with a smile.
Notes:
This job posting does not include the full range of functions/duties of the position. Associate will be required to perform any other job-related duties as assigned by their supervisor including the corporate office.
This document does not create any employment contract, implied or otherwise, other than an “at will” employment relationship. A full job description is available upon request.
Qualifications
….But wait!
Let's be sure you possess these minimal requirements first!
Are you Neat, Clean and Polite? It's our company motto!
Essential Qualifications:
Ability to smile, acknowledges, greet and extend a warm welcome to each customer.
Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc.
Ability to communicate effectively in English in both written and oral forms.
Must be at least 18 years of age.
Must have a professional appearance and demeanor.
Physical requirements:
Ability to sit or stand for longer periods of time (up to 6 or 8 hours, less break)
Ability to answer the telephone and speak with guests in order to provide directions, record ticket numbers or provide overall customer service.
Ability to manually calculate rates offhand, without the help of a calculator or fee computer
Ability to work outside and withstand extreme temperatures
Ability to use hands and arms in repeated motions (making change, punching clock, etc.)
Classification:
Non-exempt
Hourly Wage
Salary Range: $10.50 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
*USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request. Please email your request for a reasonable accommodation to this email address: ******************.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
How much does a service representative earn in Aguadilla, PR?
The average service representative in Aguadilla, PR earns between $13,000 and $33,000 annually. This compares to the national average service representative range of $24,000 to $45,000.
Average service representative salary in Aguadilla, PR