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Service representative jobs in Anchorage, AK - 145 jobs

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  • Customer Service Representative

    Waste Connections 4.1company rating

    Service representative job in Wasilla, AK

    Alaska Waste, a Waste Connections company, is looking for a Customer Service Representative to join the team in Wasilla! Schedule is 8am to 4:30pm, Monday through Friday. Pay is $22.00per hour, depending on experience, with regular wage increases. Waste Connections has many stable opportunities for qualified and motivated individuals who want to be part of a dynamic organization. We provide competitive benefits and lots of room for individual growth as the company expands. Because we operate with a highly decentralized structure, we look for individuals who are energetic and have individual initiative and creativity. Join us and be a part of a winning team! DUTIES AND RESPONSIBILITIES: Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems. Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service. Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders. Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient. Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints. Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services. Cover for the reception desk when necessary. WORKING CONDITIONS AND PHYSICAL EFFORT: Work environment is an office setting. Areas are clean, ventilated, and well lit. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer. CSR call areas can be noisy, and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards. Also, long periods spent sitting, typing, or looking at a computer screen are common. MINIMUM JOB REQUIREMENTS: Ability to read, write, comprehend, and communicate in English. High school diploma or equivalent preferred. 2 years of Customer Service experience. Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required. Excellent organization and communication skills. Ability to analyze and solve problems. Gather data, compile information, and prepare reports. To be considered for any of our current openings you must complete an application at ************************* Application information and additional instructions can be found once you select your position of interest. We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short-term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
    $22 hourly 4d ago
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  • Customer Service at Anchorage, AK

    Anchorage, Ak 4.4company rating

    Service representative job in Anchorage, AK

    Job Description Keystone Restorations & Builders, Inc. in Anchorage, AK is looking for one customer service to join our team. Our ideal candidate is a self-starter, ambitious, and engaged. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Assist Customers in preparing their orders Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers We are looking forward to receiving your application. Thank you.
    $34k-42k yearly est. 19d ago
  • Customer Service Representative

    Lynden Incorporated 4.6company rating

    Service representative job in Anchorage, AK

    Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery. Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.We currently have an opening for a Customer Service Representative in Anchorage, Alaska. This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth.Currently, our benefit package includes: Paid time off - start with 17 days paid time off a year (PTO)+ additional extended leave paid time Paid Holidays- 8 paid holidays a year in addition to PTO Health Insurance - medical, dental and vision with low employee contributions Health Insurance for your family- we also contribute to medical, dental and vision for your family. 401(k)- with company match + additional annual retirement contribution. Tuition ReimbursementEmployee Assistance Program Life Insurance and AD&D- we pay at no cost to you. Long term disability- we pay at no cost to you. Opportunities for internal promotions/career advancement Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking. SUMMARY: Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers. Customer Service Representative I ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned: Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner. Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures. Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations. Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment. Enter documents into scanning (Imaging) system. Employ training received on AML's Customer Experience Initiative. Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person. Carry out all duties with a strong commitment to excellent customer service. Customer Service Representative II ESSENTIAL DUTIES AND RESPONSIBILITIES include the above and following; other duties may be assigned: Quotes accurate rates and documents cargo bookings for shipments. Rate Bills of Lading using company's computer program. Highly knowledgeable of up to two regions and able to handle 90% of questions that come from customers. Follow established processes and adjust to changing processes as the company strives for continuous improvements. Carry out all duties with a strong commitment to excellent customer service. Perform audits to ensure accuracy of customer billing. Customer Service Representative III ESSENTIAL DUTIES AND RESPONSIBILITIES include the above and following; other duties may be assigned: Competent on all duties including, but not limited to, Receiving, Billing, Quotes and bookings. Highly knowledgeable of up to four regions and able to handle 90% of questions that come from customers. Skilled at addressing concerns and troubleshooting issues. Willing to travel if needed to other ports for training or coverage. Able to operate pallet jack, forklift with minimal supervision. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment. EDUCATION and/or EXPERIENCE High School Education or G.E.D or equivalent and a minimum of 2 years related experience. Knowledge of current customers, requirements and processes is helpful. LANGUAGE SKILLS Ability to read, analyze, and interpret documents such as tariffs, procedural manuals and employee and safety handbooks. Ability to write and communicate clearly and be understood. Ability to effectively present information and respond to questions from groups of managers, customers, employees, and service partners and the general public. CERTIFICATES, LICENSES, AND REGISTRATIONS: Must be able to apply and be issued a TWIC (Transportation Workers Identification Card). MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to apply common sense understanding to fulfill job duties with limited or detailed written or oral instructions. OTHER SKILLS AND ABILITIES Ability to meet a flexible work schedule based on the needs of the Company. Ability and willingness to work overtime as required. Ability to plan, organize and prioritize work to meet schedules/deadlines. Regular attendance and timeliness are essential functions of this position. Daily physical presence is required. Ability to work alone or as part of a team with minimal supervision. Must be flexible and adaptive to constant changes and be able to work in a high stress, fast paced environment. PC skills required: Windows, Excel, Outlook, keyboarding proficiency. Ability to learn in-house software. Keyboard and ten-key by touch. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to talk, hear and speak while communicating with employees and customers either in person or using telephones or radios. While performing the duties of this job, the employee must be able to handle a variety of physical activity from sitting to standing, walking and occasional lifting from 10 to 40 pounds. Employee must be able to use eyes, hands and fingers to keyboard, operate phones, fax and other office machinery. The employee must occasionally kneel and stretch while inspecting vehicles. The employee must possess close, distance, color peripheral and depth perception. The employee needs the ability to work in a constant state of alertness and in a safe manner. REQUIRED PERSONAL PROTECTIVE EQUIPMENT (PPE): Employee is required to wear PPE as outlined in Company's Industrial Health and Safety Manual Chapter 2.27 PPE Program, which may include hard hat, safety toe shoes/boots, gloves, safety glasses/goggles, hearing protection, respiratory protection and arctic gear. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate in the office to very loud in the barge operation. Dress requirements in some locations are required for safety reasons and are not optional. The employee is occasionally exposed to outside weather conditions and working around moving machinery. COMMENTS: Must pass a pre-employment drug test and a criminal background check. This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. PRE-CONDITIONAL OFFER DRUG TESTING AND BACKGROUND CHECK REQUIRED. ALASKA MARINE TRUCKING IS AN EQUAL OPPORTUNITY EMPLOYER.
    $36k-41k yearly est. 6d ago
  • Customer Service / Winner's Circle

    Daveandbusters

    Service representative job in Anchorage, AK

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Salary Range: 13 - 17.84 We are an equal opportunity employer and participate in E-Verify in states where required.
    $27k-32k yearly est. Auto-Apply 60d+ ago
  • GreenDrop Customer Service Attendant- Floater

    CK Hutchison Holdings Limited

    Service representative job in Anchorage, AK

    Share: share to e-mail Job Title: GreenDrop Floater Pay: $17.75 per hour Who we are: GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse. GreenDrop accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop at gogreendrop.com. [Footnote disclosure: GreenDrop is a for-profit company and registered professional fundraiser where required.] What you can expect: * To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. * An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members. * We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Benefits offerings including: * Bundled health plans such as medical, Rx, dental and vision. * Company-paid life insurance for extra protection and peace of mind. * Programs to stop smoking, diabetes management coaching, and on demand care options. * A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. * Paid time off from work for leisure or other hobbies. * A range of mental health services to assist you in managing daily life. What you'll be working on: * The GreenDrop Site Attendant role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each and every day. * The Site Attendant will lead by example and demonstrate our Company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Essential Job Functions: Independently and collaboratively interact with donors while using a positive, optimistic, and intelligent technique. This includes but is not limited to the following: * Always greet donors in a friendly manner, in full GreenDrop uniform. * Engage in pleasant conversation while acquiring donations from donors by utilizing the bin. * Assist donors with their donations and help to unload their vehicles. * Wear a tablet holder while recording donor information on the company iPad. * Assist truck driver during donation pick-ups. * Organize donations in the stock room. * Maintain the cleanliness of the site, both inside and outside. * Fill out supply orders to keep the site stocked with the necessary tools for job completion. * Other duties assigned by the manager. * Must be able to be on-site during working hours. * Must be able to perform essential job functions with or without reasonable accommodations. What you have: * Ability to work independently without continuous supervision. * Have an outstanding ability to interact with people. * Strong desire to provide magnificent service. * Able and willing to lift up to 50lbs continuously throughout the day. * Ability to work in outside conditions within the different seasons. * Positive mindset, Punctual, Strong sense of urgency and able to take initiative in Job Duties. * Must possess a strong ability to positively communicate and interact with donors, co-workers, and management. Minimum Age Requirements: * Must be at least 18 years of age. FLSA: Hourly Travel: As necessary between sites. Work Type/Location: 2550 E 88th Ave., Anchorage, AK 99507 18344 Eagle River Rd., Eagle River, AK 99577 Savers/GreenDrop is an E-Verify employer Share: share to e-mail
    $17.8 hourly 5d ago
  • GreenDrop Customer Service Attendant- Floater

    Savers | Value Village

    Service representative job in Anchorage, AK

    **Job Title: GreenDrop Floater** **Pay: $17.75 per hour** **Who we are:** GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse. GreenDrop accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop at gogreendrop.com. _[Footnote disclosure: GreenDrop is a for-profit company and registered professional fundraiser where required.]_ **What you can expect:** + To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. + An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members. + We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. **What you get:** Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. **Benefits offerings including:** + Bundled health plans such as medical, Rx, dental and vision. + Company-paid life insurance for extra protection and peace of mind. + Programs to stop smoking, diabetes management coaching, and on demand care options. + A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. + Paid time off from work for leisure or other hobbies. + A range of mental health services to assist you in managing daily life. **What you'll be working on:** + The GreenDrop Site Attendant role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each and every day. + The Site Attendant will lead by example and demonstrate our Company's core values of respect, honesty, integrity, diversity, inclusion, and safety. **Essential Job Functions:** Independently and collaboratively interact with donors while using a positive, optimistic, and intelligent technique. **This includes but is not limited to the following:** + Always greet donors in a friendly manner, in full GreenDrop uniform. + Engage in pleasant conversation while acquiring donations from donors by utilizing the bin. + Assist donors with their donations and help to unload their vehicles. + Wear a tablet holder while recording donor information on the company iPad. + Assist truck driver during donation pick-ups. + Organize donations in the stock room. + Maintain the cleanliness of the site, both inside and outside. + Fill out supply orders to keep the site stocked with the necessary tools for job completion. + Other duties assigned by the manager. + Must be able to be on-site during working hours. + Must be able to perform essential job functions with or without reasonable accommodations. **What you have:** + Ability to work independently without continuous supervision. + Have an outstanding ability to interact with people. + Strong desire to provide magnificent service. + Able and willing to lift up to 50lbs continuously throughout the day. + Ability to work in outside conditions within the different seasons. + Positive mindset, Punctual, Strong sense of urgency and able to take initiative in Job Duties. + Must possess a strong ability to positively communicate and interact with donors, co-workers, and management. **Minimum Age Requirements:** + Must be at least 18 years of age. **FLSA: Hourly** **Travel: As necessary between sites.** **Work Type/Location:** **2550 E 88th Ave., Anchorage, AK 99507** **18344 Eagle River Rd., Eagle River, AK 99577** Savers/GreenDrop is an E-Verify employer
    $17.8 hourly 5d ago
  • GreenDrop Customer Service Attendant

    Savers/Value Village

    Service representative job in Anchorage, AK

    Description Job Title: GreenDrop Attendant Pay: $17.25 per hour Who we are: GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse. GreenDrop accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop at gogreendrop.com. [Footnote disclosure: GreenDrop is a for-profit company and registered professional fundraiser where required.] What you can expect: To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Benefits offerings including: Bundled health plans such as medical, Rx, dental and vision. Company-paid life insurance for extra protection and peace of mind. Programs to stop smoking, diabetes management coaching, and on demand care options. A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Paid time off from work for leisure or other hobbies. A range of mental health services to assist you in managing daily life. What you'll be working on: The GreenDrop Site Attendant role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each and every day. The Site Attendant will lead by example and demonstrate our Company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Essential Job Functions: Independently and collaboratively interact with donors while using a positive, optimistic, and intelligent technique. This includes but is not limited to the following: Always greet donors in a friendly manner, in full GreenDrop uniform. Engage in pleasant conversation while acquiring donations from donors by utilizing the bin. Assist donors with their donations and help to unload their vehicles. Wear a tablet holder while recording donor information on the company iPad. Assist truck driver during donation pick-ups. Organize donations in the stock room. Maintain the cleanliness of the site, both inside and outside. Fill out supply orders to keep the site stocked with the necessary tools for job completion. Other duties assigned by the manager. Must be able to be on-site during working hours. Must be able to perform essential job functions with or without reasonable accommodations. What you have: Ability to work independently without continuous supervision. Have an outstanding ability to interact with people. Strong desire to provide magnificent service. Able and willing to lift up to 50lbs continuously throughout the day. Ability to work in outside conditions within the different seasons. Positive mindset, Punctual, Strong sense of urgency and able to take initiative in Job Duties. Must possess a strong ability to positively communicate and interact with donors, co-workers, and management. Minimum Age Requirements: Must be at least 18 years of age. FLSA: Hourly Travel: No travel required. Work Type/Location: 2550 E 88th Ave., Anchorage, AK 99507 Savers/GreenDrop is an E-Verify employer
    $17.3 hourly Auto-Apply 60d+ ago
  • Department Representative

    First National Bank Alaska 4.1company rating

    Service representative job in Anchorage, AK

    Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 10 years in a row by Alaska Business magazine readers. Attention Office and Customer Service Professionals! Department Representatives perform intermediate administrative and support functions to the unit in which they are working. We are hiring a Department Representative to work with our Specialty Loan Documentation Team. If you are hired for this position, you will learn about loan processing while putting your administrative experience and customer service skills to work! We have a competitive salary schedule based upon minimum experience to very experienced; the job/salary offer would be commensurate with your experience. $21.00/hour minimum. Schedule: Monday-Friday, 8am-5pm GENERAL PURPOSE SUMMARY Performs a wide range of intermediate administrative and support functions within the operating unit, section or department by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Performs a wide range of more complex administrative and support functions; composes correspondence, updates and maintains records; maintains and may develop spreadsheets; creates forms and templates, and prepares and formats documents using multiple software programs. * Performs work-area specific duties and assists work area personnel with special projects as assigned by supervisor. Generates reports, compiles statistics, and summarizes data for supervisor's approval; may perform basic review of documents for accuracy and conformity to established standards. * Answers, routes and places telephone calls, receives and relays messages to work area personnel, and distributes and sends mail. Greets and directs visitors to appropriate individuals, and schedules appointments. * Responds to internal and external customer requests for information and maintains awareness of subject matter experts within the work area and the bank for effective referral. * May schedule and coordinate meeting facilities and equipment, take minutes, and generate and distribute reviewed and approved minutes to appropriate personnel. * Performs other work-related duties as assigned supervisor. COMPLIANCE EXPECTATIONS * Stay up to date on relevant laws and regulations and complete all compliance training on time. * Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job. * Maintain customer confidence and protect the bank's operations by identifying and protecting confidential information. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: Minimum: Two years office, administrative, or related experience; or equivalent combination of education/training and experience. Preferred: Specific business unit area related experience. OTHER SKILLS and ABILITIES: Demonstrated word processing and spreadsheet software skills required, as well as Internet research abilities and good communication skills. Ability to keyboard 35 wpm required. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively write routine reports and business correspondence. Ability to speak effectively with customers or employees of the organization, clearly articulate ideas and facts. MATHEMATICAL SKILLS: Ability to accurately calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING SKILLS: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
    $21 hourly 11d ago
  • Passenger Service Representative

    Holland America/Princess Alaska-Yukon Land Operations 3.8company rating

    Service representative job in Anchorage, AK

    Department Guest Services Employment Type Seasonal - Full Time Location Rail Services Workplace type Onsite RESPONSIBILITIES REQUIREMENTS Benefits About Holland America/Princess Alaska-Yukon Land Operations We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories-whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car. Our teams participate in HAP's sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests. HAP is committed to a diverse, equitable, and inclusive work environment. The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.
    $35k-40k yearly est. 60d+ ago
  • Travel Services Representative

    Kim Luxe Travel

    Service representative job in Anchorage, AK

    We are looking for a Travel Services Representative to assist travelers with booking support, general guidance, and itinerary coordination while working remotely. Key Responsibilities: Provide information and assistance to clients Help coordinate basic reservations Respond to travel questions and updates Communicate with suppliers for details as needed Share confirmations and itinerary info Ensure clarity and organization of travel details Qualifications: Customer service or admin experience helpful Clear communication skills Organized and dependable Comfortable working online Interest in travel and helping others What We Offer: Remote flexibility Training and resources Support tools Positive and supportive culture
    $30k-36k yearly est. 12d ago
  • Service Representative

    Allstate Luis Mangandi Agency

    Service representative job in Anchorage, AK

    Job Description Step into a meaningful career with the Allstate Luis Mangandi Agency, where our mission is to serve our Anchorage community with excellence and care. As a Service Representative, youll be a trusted guide for clients navigating their insurance needsoffering personalized support from our in-office team. At our agency, we foster a culture of collaboration, growth, and mutual respect. You'll have the opportunity to make a real difference while being supported by the strength and resources of the Allstate brand. If you're ready to grow professionally, contribute to something meaningful, and help others along the way, wed be honored to have you on our team. Dont wait, take the next step in your career today. Allstate Luis Mangandi Agency in Anchorage, Alaska, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in Insurance? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success. Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Flexible Schedule Mon-Fri Schedule Hands on Training Career Growth Opportunities Dental Insurance Vision Insurance Responsibilities Your Role in Serving Our Clients: Were looking for someone who values people, communicates with care, and is committed to making a difference in our clients lives. Client Interaction: Listen with empathy and guide clients through their insurance questions, offering thoughtful and informed recommendations. Problem Resolution: Help resolve concerns with patience and professionalism, always aiming for a positive client experience. Policy Adjustments: Assist clients with policy updates that reflect their changing needs and stages of life. Claim Support: Provide caring, step-by-step support through the claims process during what can be a stressful time. Documentation: Keep clear, accurate records of communications and changes to ensure consistency and trust. Team Collaboration: Partner with your teammates to share ideas and continually improve how we serve others. Requirements What Were Looking For: Were seeking someone who is motivated, service-minded, and ready to grow in the insurance industry. Licensing: An active Alaska Property & Casualty License is highly desired (but were open to helping the right person get licensed). Experience: Prior experience in insurance or consulting is a plus. If you have 2+ years of verifiable Allstate experience, you'll receive a $1,500 bonus. Communication: Clear, professional communicationboth written and verbalis essential. Customer Service: A heart for helping others and delivering excellent service. Teamwork: Comfortable working with a close-knit, diverse team in an office setting. Problem Solving: Able to understand client needs and offer the right solutions. Industry Awareness: Familiarity with insurance products and trends is beneficial. Bilingual: Being bilingual is a big plus and greatly valued in our community. If this sounds like you, wed love to meet you!
    $30k-36k yearly est. 8d ago
  • Commercial Business and Financial Services Officer - Full Time - Onsite (AK)

    Nuvision Federal Credit Union

    Service representative job in Anchorage, AK

    The Commercial & Business Financial Services Officer primary role is to develop and execute the Commercial and Business Segment for lending and deposit products. In collaboration with internal corporate business partners, develops business strategy, grows the commercial and business membership and delivers on Commercial goals. This includes cross selling all appropriate Credit Union services to new, existing and potential commercial and business members. Effectively builds the commercial and business segment of the credit union portfolio by soliciting, promoting and communicating credit union membership and its benefits. This includes existing relationships and making sure retention of those relationships is kept to the highest levels. Participates in community activities to promote and increase awareness of Nuvision Federal Credit Union and/or Denali. A division of Nuvision Credit Union. Work collaboratively with the retail and Small Business teams on the commercial and business products and services offered by the credit union for referrals to enhance sales efforts throughout the credit union. This position is responsible for the quality and accuracy of all commercial and business loan and account transactions, opening new accounts and ensuring the proper documentation is complete on all new account openings with minimal exceptions. A primary role of this position is the member experience and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. They must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy. Responsibilities: Meets all commercial and business member needs by providing timely processing of commercial and business loan and account transactions. This position performs a wide variety of duties related to handling member transactions including but not limited to; opening and closing all types of deposit and loan accounts, posting deposits, withdrawals, and loan/VISA payments, performing account transfers, recommending other products and services, and any kind of commercial and business account maintenance. All transactions are expected to be accurate and completed in a timely manner in order to ensure that Credit Union Member Service goals are achieved. Builds strong, collaborative relationships with the members to keep retention of those members high and to grow the commercial and business membership according to assigned sales goals. Collaborates with commercial lending, small business team and retail partners to ensure product development for the commercial and business segments are effectively being offered to understand where enhancements are needed and the retention of the commercial and business membership is kept at the highest level. To include reviewing high profile commercial member accounts weekly to secure ongoing membership. This position profiles the member to recommend and cross sell product and service solutions including; Investment Services, Insurance Products, First Mortgages, Small Business product services including lending, consumer deposit and lending services, and auto lending. Member experience is a primary focus and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. Must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy. Implement, monitor, and ensure compliance with Credit Union policies and procedures in relation to commercial and business operations. Review and recommend changes to department procedures to improve efficiencies and exceed member service and sales goals. Supports and participates in continuous improvement activities. Represents the Credit Union in a positive and professional manner. Maintains member, team members and other sensitive information with confidentiality. Treats co-workers and members with respect. Supports, participates and volunteers in credit union member community activities, member relations and events that promotes member centric experiences. Other related duties as assigned. Minimum Qualifications: 18 months Financial institution experience with prior loan experience and reaching service and performance goals Commercial lending and business services experience Working knowledge of business deposit and loan products, commercial cash management experience. Proven ability to garner business. Demonstrated ability to operate office machines to include 10-key. Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs. Excellent customer service and problem resolutions skills. Proficient with PC and demonstrated ability to use Microsoft applications including Outlook, Word and Excel. Excellent verbal and written communication skills in person and over the phone. Preferred Qualifications: 24 months Financial institution experience with prior loan experience and reaching service and performance goals Proven ability to generate business while participating in community business development Ability to problem solve Presentation skills and self starter Able to work with a sense of urgency in a fast paced, high pressure environment with multiple &/or constantly changing environments Education: H.S. Diploma or equivalent Website: nuvisionfederal.com/careers Pay scale by applicable geographic location: Alaska: Min $23.29 - Mid $29.11 - Max $34.94 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and applicable experience within the industry, job related training/education, etc. Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship. Benefits: Medical Dental Vision Life Insurance Flexible Spending Account 401(k) Matching Paid Time Off Training Provided Tuition Reimbursement
    $54k-70k yearly est. 5d ago
  • Commercial Business and Financial Services Officer - Full Time - Onsite (AK)

    Nuvision Credit Union

    Service representative job in Anchorage, AK

    The Commercial & Business Financial Services Officer primary role is to develop and execute the Commercial and Business Segment for lending and deposit products. In collaboration with internal corporate business partners, develops business strategy, grows the commercial and business membership and delivers on Commercial goals. This includes cross selling all appropriate Credit Union services to new, existing and potential commercial and business members. Effectively builds the commercial and business segment of the credit union portfolio by soliciting, promoting and communicating credit union membership and its benefits. This includes existing relationships and making sure retention of those relationships is kept to the highest levels. Participates in community activities to promote and increase awareness of Nuvision Federal Credit Union and/or Denali. A division of Nuvision Credit Union. Work collaboratively with the retail and Small Business teams on the commercial and business products and services offered by the credit union for referrals to enhance sales efforts throughout the credit union. This position is responsible for the quality and accuracy of all commercial and business loan and account transactions, opening new accounts and ensuring the proper documentation is complete on all new account openings with minimal exceptions. A primary role of this position is the member experience and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. They must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy. Responsibilities: Meets all commercial and business member needs by providing timely processing of commercial and business loan and account transactions. This position performs a wide variety of duties related to handling member transactions including but not limited to; opening and closing all types of deposit and loan accounts, posting deposits, withdrawals, and loan/VISA payments, performing account transfers, recommending other products and services, and any kind of commercial and business account maintenance. All transactions are expected to be accurate and completed in a timely manner in order to ensure that Credit Union Member Service goals are achieved. Builds strong, collaborative relationships with the members to keep retention of those members high and to grow the commercial and business membership according to assigned sales goals. Collaborates with commercial lending, small business team and retail partners to ensure product development for the commercial and business segments are effectively being offered to understand where enhancements are needed and the retention of the commercial and business membership is kept at the highest level. To include reviewing high profile commercial member accounts weekly to secure ongoing membership. This position profiles the member to recommend and cross sell product and service solutions including; Investment Services, Insurance Products, First Mortgages, Small Business product services including lending, consumer deposit and lending services, and auto lending. Member experience is a primary focus and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. Must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy. Implement, monitor, and ensure compliance with Credit Union policies and procedures in relation to commercial and business operations. Review and recommend changes to department procedures to improve efficiencies and exceed member service and sales goals. Supports and participates in continuous improvement activities. Represents the Credit Union in a positive and professional manner. Maintains member, team members and other sensitive information with confidentiality. Treats co-workers and members with respect. Supports, participates and volunteers in credit union member community activities, member relations and events that promotes member centric experiences. Other related duties as assigned. Minimum Qualifications: 18 months Financial institution experience with prior loan experience and reaching service and performance goals Commercial lending and business services experience Working knowledge of business deposit and loan products, commercial cash management experience. Proven ability to garner business. Demonstrated ability to operate office machines to include 10-key. Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs. Excellent customer service and problem resolutions skills. Proficient with PC and demonstrated ability to use Microsoft applications including Outlook, Word and Excel. Excellent verbal and written communication skills in person and over the phone. Preferred Qualifications: 24 months Financial institution experience with prior loan experience and reaching service and performance goals Proven ability to generate business while participating in community business development Ability to problem solve Presentation skills and self starter Able to work with a sense of urgency in a fast paced, high pressure environment with multiple &/or constantly changing environments Education: H.S. Diploma or equivalent Website: nuvisionfederal.com/careers Pay scale by applicable geographic location: Alaska: Min $23.29 - Mid $29.11 - Max $34.94 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and applicable experience within the industry, job related training/education, etc. Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship. Benefits: Medical Dental Vision Life Insurance Flexible Spending Account 401(k) Matching Paid Time Off Training Provided Tuition Reimbursement
    $54k-70k yearly est. 8d ago
  • Guest Service Representative/Front Desk Clerk

    Northwest By Southern Hospitality

    Service representative job in Anchorage, AK

    The Crowne Plaza Midtown Anchorage, managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Guest Service Representative/Front Desk Clerk! We are uniquely situated in some of the most beautiful areas of the Pacific Northwest & Alaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging. We take pride that in everything we do, and we try to give back more than we take. We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality and interested in an entry-level position? If so, apply today! How we can elevate your career: Advancement: Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder. Teamwork: Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day. If you like the sound of that, if you love having fun on the job and want to work with people who feel the same way, if you want a career you can count on, apply today. Summary of position: The primary purpose of this position is to ensure guest satisfaction and revenue optimization through check‐in, check‐out and the coordination of hotel services. Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes action deemed necessary. Also, handles cash, makes change, and balances an assigned house bank. Qualifications: High school diploma or equivalent GED; prior hotel and hospitality experience preferred Demonstrate excellent organizational skills, communication skills, and problem-solving skills Why work for NSH? Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle. Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members) New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day Both PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws. Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us. Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment. Bereavement Jury/Witness Duty Community Volunteer Events Social Event Outings Health and Wellness - These benefits typically begin on the first day of the month following sixty (60) days of full-time employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months). Medical & Prescription, Vision Dental Employee Assistance Program Hostcare 100% Company Paid Life Insurance 401(k) Retirement Plans Leave of Absence Perks - More than just a paycheck! Team Member Travel Discounts Entertainment Industry Discounts Snack of the Month Monthly Team Member Recognition Service Recognition Awards Incentive Programs Referral Bonuses Direct Deposit Retirement Planning Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt & IHG brands. To learn more about our company please visit our web site at ******************* Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.
    $25k-29k yearly est. 8d ago
  • Customer Service Representative

    Classic Collision 4.2company rating

    Service representative job in Wasilla, AK

    Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Classic Collision offers competitive pay, benefits, and career advancement opportunities. Please come and join our team! Why Choose Classic Collision? * Paid Weekly * Continuous Training * Supportive Team Culture * Company match 401K * Medical/Dental/Vision * Paid Time Off - 6 Paid Holiday * Rewarding Work Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience. Responsibilities * Explain and educate customers on repair process on a high level, including insurance claim information and processes. * Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes. * Coordinate Rental Car /Tow companies to provide one-stop service to all customers. * Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate. * May assist in customer communication throughout the repair process. * Monitor DRP assignments, estimate/repair appointments and capture rates of assignments. * Follow up on all DRP assignments present and past to maintain sales for the center. * Maintain DRP logbooks and Enterprise ARMS daily. * Secure proper payments * Assist with reconciling invoices to payables report daily and monthly (as applicable) * Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area. * Perform other administrative tasks and duties as required to successfully meet the needs of the business. * Other duties as assigned. Qualifications * Must be at least 18 years of age. * Previous experience in customer service, sales, or other related fields is preferred. * Must have a valid driver's license and be eligible for coverage under company insurance policy. * Effective communication (written and verbal) and interpersonal skills are required. * Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment. Behaviors/Competencies Integrity-Respect and accountability at every level and every interaction Customer Service-Provide the highest level of customer service while building customer satisfaction and retention Innovation-Develops and displays innovative approaches and ideas to our business Teamwork-Contributes to building a positive team spirit and supports everyone's efforts to succeed Physical & Environmental While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Classic Collision is an Equal Opportunity Employer: As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws. Reasonable Accommodations: Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call ************* . This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. This job description is not a complete statement of all duties and responsibilities comprising the position.
    $33k-38k yearly est. 10d ago
  • Member Service Officer

    Global Credit Union 3.6company rating

    Service representative job in Anchorage, AK

    Reports to: Member Service Center Team Manager (may vary by location) Functions Supervised: None Primary Functions: Provide assistance across all MSC queues. Assist in supporting new knowledge and job functions during the nesting period(s) to MSC employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable, and courteous member service while recommending financial products and services to meet member needs. Provide support regarding new products, services, technology, and new programs and processes to encourage change. Contribute to the growth of the credit union by achieving individual and business line goals through leadership activities. Duties and Responsibilities: Support all queues and contact channels in the Member Service Center; queue support includes resolving member interactions, escalations and supporting more technical and complex requests. Maintain knowledge of credit union services, related policies and procedures, and Member Service Center business unit functions. Responsible for providing prompt, professional, knowledgeable, and courteous member service. Actively participate in the Nesting Program by supporting new hires during their transition from classroom training to the production environment from day 15 to day 90. Deliver real-time quality support to specialists throughout their nesting period, addressing member escalations as well as misdirected and mishandled calls. Lead member recovery support activities in relation to complaint management processes. Provides ongoing coaching and support to contact center employees to reinforce training concepts and address areas of improvement. Provide recommendations for MSC and organizational enhancements with consideration for the member and employee experience. Hold an active role in supporting the introduction and integration of new call center disciplines, embracing innovative approaches to enhance department effectiveness and service quality. Perform other duties as assigned. Qualifications Education: High school graduate or equivalent Creditable Experience in Lieu of Education: Not Applicable Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Strong communication and personnel management skills. Ability to effectively ask open-ended questions, problem solve and provide solutions. Tenure: Member Service Officer, Category 11, requires performance that meets or exceeds expectations as stated on the Employee Success Profile and/or employee evaluation. Directly related work experience and/or accelerated training completion may be substituted for tenure. Compensation Member Service Officer (Category 11) Salary Pay Range: $57,484 - $90,230 annually. Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above. In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range. Benefits Short-term and long-term incentives Comprehensive medical, dental and vision insurance plan that has HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability coverage Voluntary cash benefits for accident, hospitalization and critical illness Tuition Reimbursement Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays Click here to view Global's comprehensive Benefits Programs Equal Opportunity Employer
    $57.5k-90.2k yearly Auto-Apply 5d ago
  • Customer Service Representative

    Lynden 4.6company rating

    Service representative job in Anchorage, AK

    Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery. Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska. We currently have an opening for a Customer Service Representative in Anchorage, Alaska. This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth. Currently, our benefit package includes: Paid time off - start with 17 days paid time off a year (PTO)+ additional extended leave paid time Paid Holidays- 8 paid holidays a year in addition to PTO Health Insurance - medical, dental and vision with low employee contributions Health Insurance for your family- we also contribute to medical, dental and vision for your family. 401(k)- with company match + additional annual retirement contribution. Tuition ReimbursementEmployee Assistance Program Life Insurance and AD&D- we pay at no cost to you. Long term disability- we pay at no cost to you. Opportunities for internal promotions/career advancement Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking. SUMMARY: Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers. Customer Service Representative IESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned: Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner. Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures. Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations. Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment. Enter documents into scanning (Imaging) system. Employ training received on AML's Customer Experience Initiative. Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person. Carry out all duties with a strong commitment to excellent customer service. Customer Service Representative IIESSENTIAL DUTIES AND RESPONSIBILITIES include the above and following; other duties may be assigned: Quotes accurate rates and documents cargo bookings for shipments. Rate Bills of Lading using company's computer program. Highly knowledgeable of up to two regions and able to handle 90% of questions that come from customers. Follow established processes and adjust to changing processes as the company strives for continuous improvements. Carry out all duties with a strong commitment to excellent customer service. Perform audits to ensure accuracy of customer billing. Customer Service Representative III ESSENTIAL DUTIES AND RESPONSIBILITIES include the above and following; other duties may be assigned: Competent on all duties including, but not limited to, Receiving, Billing, Quotes and bookings. Highly knowledgeable of up to four regions and able to handle 90% of questions that come from customers. Skilled at addressing concerns and troubleshooting issues. Willing to travel if needed to other ports for training or coverage. Able to operate pallet jack, forklift with minimal supervision. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment. EDUCATION and/or EXPERIENCEHigh School Education or G. E. D or equivalent and a minimum of 2 years related experience. Knowledge of current customers, requirements and processes is helpful. LANGUAGE SKILLSAbility to read, analyze, and interpret documents such as tariffs, procedural manuals and employee and safety handbooks. Ability to write and communicate clearly and be understood. Ability to effectively present information and respond to questions from groups of managers, customers, employees, and service partners and the general public. CERTIFICATES, LICENSES, AND REGISTRATIONS:Must be able to apply and be issued a TWIC (Transportation Workers Identification Card). MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to apply common sense understanding to fulfill job duties with limited or detailed written or oral instructions. OTHER SKILLS AND ABILITIESAbility to meet a flexible work schedule based on the needs of the Company. Ability and willingness to work overtime as required. Ability to plan, organize and prioritize work to meet schedules/deadlines. Regular attendance and timeliness are essential functions of this position. Daily physical presence is required. Ability to work alone or as part of a team with minimal supervision. Must be flexible and adaptive to constant changes and be able to work in a high stress, fast paced environment. PC skills required: Windows, Excel, Outlook, keyboarding proficiency. Ability to learn in-house software. Keyboard and ten-key by touch. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to talk, hear and speak while communicating with employees and customers either in person or using telephones or radios. While performing the duties of this job, the employee must be able to handle a variety of physical activity from sitting to standing, walking and occasional lifting from 10 to 40 pounds. Employee must be able to use eyes, hands and fingers to keyboard, operate phones, fax and other office machinery. The employee must occasionally kneel and stretch while inspecting vehicles. The employee must possess close, distance, color peripheral and depth perception. The employee needs the ability to work in a constant state of alertness and in a safe manner. REQUIRED PERSONAL PROTECTIVE EQUIPMENT (PPE):Employee is required to wear PPE as outlined in Company's Industrial Health and Safety Manual Chapter 2. 27 PPE Program, which may include hard hat, safety toe shoes/boots, gloves, safety glasses/goggles, hearing protection, respiratory protection and arctic gear. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate in the office to very loud in the barge operation. Dress requirements in some locations are required for safety reasons and are not optional. The employee is occasionally exposed to outside weather conditions and working around moving machinery. COMMENTS:Must pass a pre-employment drug test and a criminal background check. This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. PRE-CONDITIONAL OFFER DRUG TESTING AND BACKGROUND CHECK REQUIRED. ALASKA MARINE TRUCKING IS AN EQUAL OPPORTUNITY EMPLOYER.
    $36k-41k yearly est. 5d ago
  • Captain - Customer Service

    Daveandbusters

    Service representative job in Anchorage, AK

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms. Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers. Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies. Assists with the maintenance and upkeep of the Viewpoint and Midway areas. Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss. Checks for restocking of necessary supplies. Brings all areas up to standard. Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use. Assists with the set up and break down of special events functions as directed by management. Provides game assistance by promptly notifying Support Technicians or Management as needed. Assists and directs Guests to Kiosk areas and answer questions as needed. Ensures that our Guests adhere to house policies as outlined and informs management of any issues. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Assists other Team Members as needed or as business dictates. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times. Must demonstrate ability to read and communicate in English. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to: Work days, nights, and/or weekends as required. Work in environments with both hot and cold temperatures such as freezers and around cooking equipment. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $11.73 - $14.75 per hour Salary Range: 11.73 - 14.75 We are an equal opportunity employer and participate in E-Verify in states where required.
    $11.7-14.8 hourly Auto-Apply 60d+ ago
  • Guest Service Representative/Front Desk Clerk -Evening Shift

    Northwest By Southern Hospitality

    Service representative job in Anchorage, AK

    Hyatt House Anchorage managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Weekend Part Time Guest Service Representative/Front Desk Clerk! We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging. We take pride that in everything we do, and we try to give back more than we take. We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality and interested in an entry-level position? If so, apply today! Summary of position: The primary purpose of this position is to ensure guest satisfaction and revenue optimization through check‐in, check‐out and the coordination of hotel services. Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes action deemed necessary. Also, handles cash, makes change, and balances an assigned house bank. Qualifications: High school diploma or equivalent GED; prior hotel and hospitality experience preferred Demonstrate excellent organizational skills, communication skills, and problem-solving skills How we can elevate your career: Advancement: Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder. Teamwork: Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day. If you like the sound of that, if you love having fun on the job and want to work with people who feel the same way, if you want a career you can count on, apply today. Why work for NSH? Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle. Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members) New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day Both PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws. Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us. Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment. Bereavement Jury/Witness Duty Community Volunteer Events Social Event Outings Health and Wellness - These benefits typically begin on the first day of the month following sixty (60) days of full-time employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months). Medical and Prescription, Vision Dental Employee Assistance Program Hostcare 100% Company Paid Life Insurance 401(k) Retirement Plans With Match Leave of Absence Perks - More than just a paycheck! Team Member Travel Discounts Entertainment Industry Discounts Snack of the Month Monthly Team Member Recognition Service Recognition Awards Incentive Programs Referral Bonuses Direct Deposit Earned Wage Access Retirement Planning Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt and IHG brands. To learn more about our company please visit our web site at ******************* Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.
    $25k-29k yearly est. 8d ago
  • Financial Services Representative I, II, Senior

    Global Credit Union 3.6company rating

    Service representative job in Anchorage, AK

    Reports to: Varies by location Functions Supervised: None Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. Build meaningful relationships by participating in branch promotions and community events, as assigned. Work effectively in a team environment across all organizational levels. Perform other duties as assigned. Qualifications Education: High school graduate or equivalent Creditable Experience in Lieu of Education: Not Applicable Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Good communication and human relation skills. Ability to effectively ask open-ended questions, problem solve and provide solutions. Develop strong working relationships with coworkers and business line partners through collaboration. Must be able to lift 25 pounds Tenure: Financial Services Representative II (Category 14) requires six months tenure in the Financial Services Representative I (Category 15) position, and completion of curriculum with performance that meets or exceeds expectations as stated on Performance Evaluation Plan. Senior Financial Services Representative (Category 13) requires six months tenure in the Financial Services Representative II (Category 14) position, with performance that meets or exceeds expectations as stated on Performance Evaluation Plan and Employee Success Profile. Directly related work experience and/or accelerated training completion may be substituted for tenure. Compensation Salary Pay Range: Financial Services Representative I (Category 15): $42,254 - $60,844 annually Financial Services Representative II (Category 14): $45,633 - $66,624 annually Senior Financial Services Representative (Category 13): $49,284 - $73,391 annually Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above. In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range. Benefits Short-term and long-term incentives Comprehensive medical, dental and vision insurance plan that has HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability coverage Voluntary cash benefits for accident, hospitalization and critical illness Tuition Reimbursement Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays Click here to view Global's comprehensive Benefits Programs Equal Opportunity Employer
    $49.3k-73.4k yearly Auto-Apply 28d ago

Learn more about service representative jobs

How much does a service representative earn in Anchorage, AK?

The average service representative in Anchorage, AK earns between $27,000 and $39,000 annually. This compares to the national average service representative range of $24,000 to $45,000.

Average service representative salary in Anchorage, AK

$33,000

What are the biggest employers of Service Representatives in Anchorage, AK?

The biggest employers of Service Representatives in Anchorage, AK are:
  1. VCA Animal Hospitals
  2. Global Elite Group
  3. Allstate Luis Mangandi Agency
  4. Ao Garcia Agency
  5. Kim Luxe Travel
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