Service representative jobs in Laredo, TX - 75 jobs
All
Service Representative
Customer Service Representative
Representative
Customer Service Supervisor
Customer Support Associate
Service Specialist
Customer Representative
Customer Service Associate
Customer Service Attendant
Customer Support
Mid Continent Steel and Wire, Inc.
Service representative job in Laredo, TX
We are seeking a dedicated and detail-oriented Customer Support Coordinator to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a seamless experience. You will handle inquiries, resolve issues, and collaborate with various departments to enhance customer satisfaction. The ideal candidate will possess strong communication skills, a passion for customer service, and the ability to work in a fast-paced environment.
Responsibilities
· Answering phones in a professional manner, and routing calls as necessary to appropriate personnel while presenting a pleasant phone rapport with Mid Continent Steel & Wire customers and outside employees
· Maintaining a positive, empathetic, and professional attitude toward customers and coworkers always
· Processes incoming orders as requested
· Responding promptly to customer inquiries about order status, shipping information, credit terms, products, pricing, and availability
· Review open orders to ensure order fulfillment by lead time
· Processing and following up on customer complaints
· Updates customer database with call details such as interactions, transactions, comments, and complaints on all incoming calls
· Proactively calls current customers to review pending orders and build relationships
· Preparing weekly and monthly reports for customers as needed
· Acknowledging and conducting research to resolve customer complaints
· Responsible for ensuring that all customer complaints and RMA's are processed, authorized, and completed in a timely manner
· Efficient and organized communication with other departments, plants, and customers via emails and phone
· Efficient and organized in excessive paperwork flow
· Create and update Excel Spreadsheet Reports as assigned
· Compliance with attendance policy
· Perform other duties and assignments as directed by Management
Requirements
· Completion of Customer Service Onboarding LinkedIn Courses (Level 2)
· Good written and verbal communication skills
· Consistent, professional dress and manner
· Basic knowledge of all Mid-Continent Steel & Wire products
· Basic knowledge of inventory management and logistics elements
· Basic understanding of Microsoft applications including Word, Excel, and Outlook 365
· Able to contribute as part of a team and work independently with supervision
· Basic understanding of internal systems
· Good organizational and time management skills
· Ability to handle office equipment (e.g., the telephone system, printer, scanner, and the fax machine)
· Problem-solving skills
· Basic administrative, clerical, and customer service skills. (6-12 months experience in a customer service, administrative role)
· Ability to read, write, and speak on a competent and professional level
· Willingness to participate in training classes given or required by the company
· Willingness to take tests to provide Management with information to be used for management and classification (tests may be written and/or oral)
· Willingness to move to other positions to keep the company running in an efficient manner
· Knowledge and adherence to confidentiality requirements
· Consistent with company policies, individuals are expected to maintain superior customer relations; be involved and committed to the quality process; be patient and willing to train and give aid to fellow employees; work in an efficient and economical manner; receive constructive criticism and praise in a business-like fashion; and be honest and maintain a positive attitude
PHYSICAL REQUIREMENTS:
Ability to lift 30 lbs
Ability to hear and speak distinctly on the telephone
Ability to perform under pressure in a fast-paced environment
This job operates within a professional office environment. While performing the duties of this job inside the office, the employee is frequently exposed to normal working conditions in an office environment with a noise level that is usually moderate to high
Knowledge, understanding, and application of safety practices
Willingness to submit to drug testing
$25k-38k yearly est. 4d ago
Looking for a job?
Let Zippia find it for you.
AMTEX BILINGUAL CUSTOMER REPRESENTATIVE
Constitution General Agency LLC
Service representative job in Laredo, TX
At
Amtex Insurance
, we prioritize providing outstanding experiences for our customers and employees alike. As we continue to grow, we actively seek talented individuals from both within and outside our organization, offering them a nurturing and collaborative environment. Whether you have experience or not, every employee receives thorough training about our mission, vision, and the essential role they play in our success. Join us on this exciting journey of growth and be a valued part of our thriving team!
Team Member Responsibilities:
Building effective relationships with clients
Selling policies to effectively meet the needs of our clients and explaining policy coverages
Strong and effective phone communication with customers and sales representative
Providing consistent, accurate and timely communication with clients in person, over the phone, etc.
Qualifications:
Ability to communicate with team members and clients
Ability to analyze, negotiate and compile customer renewals
Must be bilingual
$32k-52k yearly est. 18d ago
Customer Service
Platinum Coastal Group
Service representative job in Laredo, TX
Customer Service (In-Person)
We are looking for a friendly and motivated Entry-Level Customer ServiceRepresentative to join our team. This is an on-site role, where you will interact directly with clients, answer questions, and support daily customer needs. No prior experience is required-just a positive attitude, strong communication skills, and a willingness to learn.
Duties:
· Welcome clients and provide assistance in person.
· Answer questions and offer clear, accurate information about services, processes, or policies.
· Handle inquiries and resolve concerns in a professional and timely manner.
· Document interactions, updates, and customer details accurately.
· Escalate more complex issues to the appropriate team or department.
· Follow company guidelines for communication, safety, and service standards.
· Collaborate with team members to ensure a smooth customer experience.
· Participate in training to develop knowledge of company services and procedures.
Qualifications:
· High school diploma or equivalent.
· No previous experience required training is provided.
· Strong verbal and written communication skills.
· Friendly, approachable, and comfortable assisting people face-to-face.
· Ability to multitask and stay organized in a fast-paced environment.
· Reliable, punctual, and eager to learn.
· Ability to work both independently and as part of a team.
· Flexible availability depending on company needs.
What We Offer:
· Comprehensive training and ongoing support.
· Opportunities for growth and advancement.
· A positive, team-oriented work environment.
· Employee benefits and perks (varies by company).
$24k-33k yearly est. 8d ago
Customer Service Supervisor
CJ Logistics Corp
Service representative job in Laredo, TX
Candidates must complete an application at: ************************************************ "At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization." The Customer Service Supervisor is responsible for leading the customer service team to align client expectations with operational performance. This role ensures service excellence through proactive collaboration, effective reporting, and resolution of service issues. The Supervisor acts as a liaison between customers and operations, providing data-driven insights, managing escalations, and supporting the development and performance of the customer service team.
Essential Job Duties & Responsibilities
Customer Engagement & Relationship Management
* Serve as the main point of contact for customer service-related inquiries, requests, and escalations.
* Build and maintain strong relationships with customers to ensure expectations are met and exceeded.
* Address customer requirements, quality concerns, volume spikes, and exception requests, collaborating with internal stakeholders for solutions.
Data Reporting & Analysis
* Produce, deliver, and interpret regular KPI and operational performance reports using CJ Logistics tools.
* Monitor and analyze carrier performance, inbound load quality, consignee performance, and order fulfillment.
* Review and assess demand forecasts and labor planning to identify and address variances.
Operational Leadership
* Assist recruiting, interviewing, and onboarding new team members.
* Supervise, train, and support the Customer Service Specialists, fostering a collaborative, high-performing team culture.
* Execute staffing plan and resource allocation for the Customer Service team to ensure adequate coverage.
* Conduct performance reviews and provide constructive feedback for achieving service excellence and operational objectives.
* Collaborate with Operations, Inventory, and Quality teams to resolve service or inventory management issues.
* Oversee exception management processes, ensuring customer requests are handled efficiently and accurately.
Continuous Improvement & Communication
* Identify opportunities for service improvements and process optimization.
* Lead regular team meetings to communicate updates, align goals, and share best practices.
* Provide timely updates and reporting to both customers and internal leadership.
Compliance & Other Duties
* Ensure adherence to all company policies, safety standards, and customer requirements.
* Participate in training programs to enhance professional development and operational knowledge.
* Perform other related job duties as assigned or required.
Required Qualifications
* Bachelor's Degree in Business, Supply Chain, or a related field is preferred or equivalent relevant experience.
* 2+ years of supervisory experience in customer service or operations.
* Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access).
* Proven ability to analyze data and provide actionable recommendations.
* Demonstrated ability to manage performance and lead teams in a fast-paced environment.
* Strong interpersonal and communication skills.
* Ability to travel as needed.
Preferred Qualifications
* Experience in warehousing, logistics, or supply chain environments.
* Experience with KPI reporting and customer service tools.
Physical Requirements
This is largely a sedentary role requiring the physical ability to:
* Sit for prolonged periods of time at a desk while working on a computer
* Use hands and fingers to operate a keyboard, mouse, and telephone
* Speak and hear clearly in person, virtually, and over the phone
* Occasionally stand, walk, reach, stoop, or lift up to 10 pounds
Work Environment
This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to:
* Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas
* Loud noise levels, such as machinery, forklifts, and conveyor systems
* Dust, odors, and airborne particles
* Concrete flooring and moving mechanical equipment
* Frequent exposure to powered industrial vehicles and warehouse traffic
The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.
In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate-controlled.
Location/Remote Eligibility
This role may be performed on-site only.
This position requires occasional domestic travel to other CJ facilities and may include up to (10/30/50/75%) travel.
Schedule
Flexible hours may be required to support deadlines or cross-functional collaboration.
Reasonable Accommodation:
This job description sets forth the essential job duties and responsibilities for the position. An employee assigned to this position must be able to perform these essential functions with or without reasonable accommodation. The Company will provide reasonable accommodation(s) to a disabled employee in accordance with, and as required by, applicable law. An employee seeking a reasonable accommodation should contact Human Resources.
Equal Employment Opportunity:
The Company is an Equal Opportunity Employer, and relies on the diverse skills, backgrounds and perspectives of its people to drive change, innovation and growth. The Company prohibits discrimination against applicants and employees on the basis of race, color, religion, sex, gender, age, pregnancy, sexual orientation, marital status, national origin, citizenship status, disability, genetic information, gender identity or expression, covered veteran status or any other characteristic protected by applicable law.
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, transfer, discipline, compensation, benefits, and termination of employment. Violations of this policy must be reported to the Company as stated in the Reporting Discrimination, Harassment and Retaliation Section of the Employee Handbook.
Candidates must complete an application at:
************************************************
"At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization."
$32k-46k yearly est. 21d ago
Customer Service Associate III
Texas A&M International University 4.0
Service representative job in Laredo, TX
Job Title
Customer Service Associate III
Agency
Texas A&M International University
Department
Bursar's Office
Proposed Minimum Salary
$14.43 hourly
Job Type
Staff
Job Description
Works under general supervision, provides general information, administrative support, and customer service to multiple departments, programs or offices. Supervises work of other Customer Service staff.
Essential Duties and Responsibilities
Supervises daily service area activities. Provides training and advice to other support personnel
Serves as an information resource for the department or office. Ensures adherence to policies and procedures within the department or office and assists in the development of office procedures.
Oversees records management. Makes recommendations for process improvement or administrative changes. Oversees service delivery for the department or office.
Resolves customer problems and complaints. Adds, verifies, retrieves, and changes customer or order information and conducts periodic audits for accuracy. Compiles data to prepare correspondence, forms, reports or other documents.
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.
Minimum Requirements
Education - High school diploma.
Experience - Five years of related experience.
An equivalent combination of education and experience may be considered.
Preferred Education and Experience
Post Secondary Education - Bachelor's degree preferred.
Experience providing responsible office/secretarial support and assistance in a higher education setting.
Knowledge and Abilities
Knowledge of:
Word processing, spreadsheet, and database applications.
Ability to:
Multitask and work cooperatively with others.
Strong verbal and written communication skills.
Strong customer service skills and detail-oriented.
Preferred Knowledge and Experience
Advanced knowledge of word processing, spreadsheet and database applications, particularly with Microsoft Office Tools.
Bilingual English-Spanish.
One to two years of experience in customer service.
Experience working with sensitive or confidential information.
Licensing / Professional Certification - None.
Physical Requirements - None.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervision of Others
This position generally does not supervise employees.
Other Requirements
Evening and weekend work may be required.
Position requires on campus, face-to-face interactions.
Position requires maintaining a regular schedule of attendance on campus and in the workplace.
Salary: $14.43/hourly
INSTRUCTIONS TO APPLICANT: During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you “Submit” the application materials. The software does not allow you to “Save” your application and return to complete the process at a later time. The page
"My Experience
" has an area provided under Resume/CV to drop or upload files. Be sure to include:
Resume
Cover Letter
3 -5 professional references and their full contact information
Unofficial transcripts
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
$14.4 hourly Auto-Apply 60d+ ago
Transmission Construction Representative - Transmission Line & Substation
Think Power Solutions
Service representative job in Laredo, TX
We are looking for a highly skilled and knowledgeable Transmission Construction Representative to oversee contractor performance and ensure compliance with contract terms for construction projects related to the owner's electric transmission system. This role will involve ensuring work is completed safely, on schedule, and design specifications, across a range of projects, from simple upgrades to the construction of new substations.
Ensure contractors adhere to all contract requirements while performing construction on the electric transmission system.
Monitor the safe completion of work, ensuring alignment with design specifications and safety standards.
Manage a wide scope of projects, including substation upgrades and the construction of new substations.
Proactively identify potential issues that could impact project success, such as design flaws, material shortages, contractor performance, access challenges, and customer concerns.
Assist in resolving issues to maintain project timelines, quality, and safety standards.
Apply expert knowledge of line, substation, and civil construction requirements, with a broad understanding of other transmission and distribution areas.
Interpret engineering drawings and provide guidance for their application in construction.
Ensure compliance with Owner construction standards and safety terms.
Perform all duties independently, while demonstrating leadership and a high level of expertise.
Mentor and train lower-level Transmission Construction Representatives (TCR), sharing best practices and ensuring the application of correct methods and processes.
The successful candidate will demonstrate excellent problem-solving, communication, and leadership skills, making them an invaluable asset to our team and ensuring the smooth, compliant execution of key construction projects.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
The employee may be required to stand; reach with hands and arms, stoop and kneel
The employee may be subject to rough terrain and inclement weather
The employee may be required to sit or stand for long periods of time
The employee may be required to lift, carry, push, pull or move up to 50 pounds
This role involves frequent travel across the region to support project and site needs; candidates should expect to be on the road the majority of the time.
The employee is frequently exposed to outside weather conditions including wet and/or humid conditions
This position may require working more than 40 hours per week
Requirements
Associate's degree in construction management or engineering is a plus
6+ years of relevant transmission line and substation work experience required
Experience working in the utility industry is highly preferred
Compliance management experience is a plus
Proficient at using a computer, iPad and Microsoft Office products
Good communication skills, both verbal and written
Must have a valid driver's license
This role involves frequent travel across the region to support project and site needs; candidates should expect to be on the road the majority of the time.
Must currently be eligible to work in the United States without sponsorship
About Think Power Solutions
Think Power Solutions is a certified Great Place to Work company! This credential was earned based on extensive ratings provided by our employees in anonymous surveys conducted by the Great Place to Work organization - the global authority on workplace culture since 1992.
Think Power Solutions is a leading tech-enabled infrastructure management solutions provider with highly skilled and dedicated consultants who clients entrust to manage their mission-critical infrastructure. Think Power Solutions was founded with the vision of providing exceptional client service influenced by modern technology to positively impact the utilities, telecom, and construction industries. Think Power Solutions exists to serve its clients, making every effort to understand their needs to produce a high-quality deliverable specifically tailored to meet custom requirements. Our client-centric philosophy, creative thinking, and innovative solutions, combined with stellar project execution attracts top industry talent. Think Power Solutions' culture enables its people to deliver industry leading services and products.
Benefits
401(k) with 3.5% company match
100% employer paid employee-only medical plan
100% company paid basic life insurance
100% company-paid short term disability
Optional vision and dental insurance
Optional long term disability
6 company-paid holidays
10 days PTO
5 days paid family leave
6-weeks maternity leave paid at 100%
1-week paternity leave paid at 100%
Infertility benefits up to $10,000
Adoption assistance up to $5,000
Note to Recruiters, Placement Agencies, and Similar Organizations
Think Power Solutions does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Think Power Solutions employee. Think Power Solutions will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered the property of Think Power Solutions and will be processed accordingly.
EEO Statement
Think Power Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Think Power Solutions will not tolerate any unlawful discrimination towards, or harassment of applicants or employees, by anyone at Think Power Solutions, or anyone working on behalf of Think Power Solutions.
$26k-41k yearly est. 9d ago
AT&T , Verizon, and Sprint Cellphone Representatives
Royal Acquisitions
Service representative job in Laredo, TX
Royal Acquisitions Inc works hand-in-hand with some of the biggest retailers in the world to offer their customers a unique shopping experience. Royal Acquisitions Inc engages the customer in learning about our client's various products and services, while also giving each customer the right information to help make the best decision for them or their family. These campaigns happen in-store and dramatically increase sales for our clients products and services. We are currently expanding into a few different regions as well as we grow we need to hire top notch representatives of our brand.
Job Description
AT&T, Verizon, and Sprint Client ServiceRepresentative - We are opening a NEW OFFICE in LaredoTX Get in on the start of our company in this territory!
We are currently seeking a Client ServiceRepresentative. The Customer ServiceRepresentative will interact with customers to answer general inquiries, resolves issues, and handle customer complaints. The ideal candidate will maintain a professional image both in our office and in our clients' atmospheres and uphold a can-do attitude at all times.
AT&T Client ServiceRepresentative Responsibilities
Provide excellent customer service to all clients/customers and maintain adequate appointment times
Report any new customer acquisitions or account changes to the Director of Operations
Resolve customer support related issues and provide customers with proper solutions to their concerns
Interested and qualified candidates for the Client ServiceRepresentative opening should submit their resume through us for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.
Qualifications
At least 1+ year experience in an office, retail, or other customer service environment
Strong communication skills
Basic office etiquette
Ability to juggle multiple tasks simultaneously
Additional Information
You can learn more about us at ***********************************
All your information will be kept confidential according to EEO guidelines.
$26k-41k yearly est. 23h ago
Customer Service Rep (08361) - 4301 San Bernardo Ave
Domino's Franchise
Service representative job in Laredo, TX
About Us Rainbow Pizza, dba Domino's, is a locally owned and operated Domino's franchise dedicated to providing excellent service, quality food, and a positive team environment. We take pride in delivering hot, fresh pizza and great customer experiences while supporting our employees and the communities we serve.
Job Description
As a Customer ServiceRepresentative (CSR) you are often the first person to welcome and interface with Domino's customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domino's and Team Dynamic image standards is required - you are the face of the brand! Additional duties and responsibilities include, but are not limited to the following:
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, and make sound ethical judgments in a timely manner.
Enthusiastic customer greeting and positive personality - taking orders with a smile!
Operate, clean, and maintain all store facility and equipment.
Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork.
Prepare product to Domino's specifications and guidelines.
Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Comfortability utilizing a computer keyboard, touch screen, and foot-paddle.
Physical Requirements: (including, but not limited to the following):
Daily tasks are performed from a standing position, as such you will be on your feet for majority of your shift. This role includes, but is not limited to, the following activities:
Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4”.
Bulk product deliveries are made two to three time per week, and require unloading by team members. Product ingredients and supplies may weigh up to 50 pounds and requires lifting and/or stacking.
You may be required to occasionally crouch, squat, stoop, bend, or utilize stairs while performing job tasks.
Hand-eye coordination required for the use of shaping pizza dough, maneuvering pizza peel and cutter, and folding of cardboard pizza boxes.
Qualifications
16 years of age and older.
Must Pass a Background check
Ability to multitask and manage time effectively in a fast-paced environment
Bilingual (English/Spanish) capabilities are a plus
Ability to remain calm and professional in challenging situations
Flexible schedule, including availability for evenings, weekends, and holidays as needed
Additional Information
· Depth perception
· Ability to differentiate between hot and cold surfaces
Temperaments
· The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
Physical Requirements including, but not limited to the following:
Standing
· Most tasks are performed from a standing position
Walking
· For short distances for short durations
Lifting
· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
· Cases are usually lifted from floor and stacked onto shelves up to 72high
Carrying
· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store
· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
Pushing
· To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push
· Trays may also be pulled
Climbing
· Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
Stooping/Bending
· Forward bending at the waist is necessary at the pizza assembly station
· Toe room is present, but workers are unable to flex their knees while standing at this station
· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day
· Forward bending is also present at the front counter and when stocking ingredients
Crouching/Squatting
· Performed occasionally to stock shelves and to clean low areas
Reaching
· Reaching is performed continuously; up, down and forward
Hand Tasks
· Eye-hand coordination is essential; use of hands is continuous during the day
· Frequently activities require use of one or both hands
· Shaping pizza dough requires frequent and forceful use of forearms and wrists
$25k-34k yearly est. 7d ago
Customer Service Representative - State Farm Agent Team Member
Manuel Gomez III-State Farm Agent
Service representative job in Laredo, TX
Job DescriptionBenefits:
Short-term disability insurance
Licensing paid by agency
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
Since opening our doors in 2011, weve built a strong team of nine dedicated professionals who love working together and serving our community. Our office culture blends professionalism with funwe keep things engaging with monthly promotions and team activities, while also recognizing and rewarding hard work.
Team members enjoy competitive perks, including paid time off, a 401K plan, life insurance and short-term disability after one year of service, plus quarterly and Christmas bonuses. High performers can also qualify for exciting travel incentives.
If youre motivated, team-oriented, and ready to grow in a supportive environment, youll find our agency a rewarding place to build your career.
ROLE DESCRIPTION:
As a Customer ServiceRepresentative - State Farm Agent Team Member with Manuel Gomez III - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$25k-34k yearly est. 26d ago
Customer Service Representative
Healthcare Support Staffing
Service representative job in Laredo, TX
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Company Job Description/Day to Day Duties:
Outbound calls to a list of members which is provided daily. Objective is to verifying if the member is truly is a member. Candidates need to be comfortable reading, memorizing a script over time, as well as speaking and typing. The script is a list of questions and as the customer answers the agent is expected to input the customer's response and answers into system.
Qualifications
Minimum Education/Qualifications/Licensures:
High School Diploma/GED
Bilingual English/Spanish
CSR/Call center experience
Healthcare experience: Preferred but not a must
Additional Information
Location: 6999 McPherson Rd, Ste 213
Laredo, Texas 78041
$25k-34k yearly est. 23h ago
Customer Service Representative
Alphagraphics-Us779
Service representative job in Laredo, TX
Job DescriptionBenefits:
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Free food & snacks
Free uniforms
Opportunity for advancement
Paid time off
Training & development
BENEFITS/PERKS:
Competitive Compensation
Flexible Scheduling
Hard work, collaboration, humanity, fun, and laughter
Career path development
COMPANY OVERVIEW:
As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
Our tight-knit team in AlphaGraphics - US779 is actively seeking a Customer ServiceRepresentative (CSR) to join us full time. The Customer ServiceRepresentative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.
More than anything, were looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.
WHAT WE EXPECT OF YOU:
Serve as the primary internal representative of the organization.
Convey to the customer our expertise in products, services, and capabilities.
Serve as an external key educator to our community and customers.
Communicate customer requirements to the support team in accordance with company policies and procedures.
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Attract potential customers by answering product and service questions and suggesting information about other products and services.
WHAT YOU BRING TO THE TABLE:
Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
Ability to effectively build relationships with customers and teammates.
Strong written and verbal communication skills.
Desire to continuously look for ways to help people.
Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated Alphagraphics franchisee. If hired, Franchisee will be your employer.
$25k-34k yearly est. 4d ago
US Customs Brokerage CSR (107)
Talent Cloud Partners
Service representative job in Laredo, TX
Filing import declarations on behalf of Importers.
Generate, file, and maintain up-to-date customer records, reports, documentation, databases, etc.
Respond to customer inquiries and follow-up to ensure issue resolution and customer satisfaction.
Collaborate with coworkers and other departments to ensure data integrity and compliance with customer operating procedures.
Requirements
Direct experience working with US Customs Brokerage
Experience in Entry Processing via ACE including:
7501
HTS detailed classifications
OGA including TTB, FDA, USDA
ACH payments
Ability to work with demanding deadlines
Excellent communication skills, both verbal and written
Ability to work both independently as well as part of a team
Must be detailed oriented
Solid knowledge of air and ocean ports
$25k-34k yearly est. 60d+ ago
Customer Service Teammate
Go Car Wash Management Corp
Service representative job in Laredo, TX
Job Description
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $13.00/hour, which includes a base pay of $11.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$11-13 hourly 8d ago
Customer Service Representative - Driving
SP 4.6
Service representative job in Laredo, TX
Job Description
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
Assists customers in making payment to fully automated revenue control equipment
Helps customers with parking services and facilitates the expedient flow of traffic through the facility
Leads programs to improve client and customer satisfaction
Assists in the management of the day-to-day activities of the assigned location.
Monitors parkers in pay-in lanes
Interacts with customers in a friendly and professional manner
Provides assistance to customers that have forgotten where they parked their vehicle.
Performs other necessary functions as assigned.
Conducts garage and facility audits as required by management.
Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
Makes change (if required) for customers before transactions.
Quotes rates for parking services.
Gives directions to customers to various locations in the city.
Resolves customer complaints independently or with the aid of a supervisor.
Answers telephone in a prompt and courteous manner (if required).
Maintains cleanliness of facility and picks up trash in the surrounding area.
Presents themselves professionally (neat appearance and in uniform) at all times while at work.
Arrives to work on time for scheduled shifts.
Completes any other duties that may be assigned by the supervisor.
Qualifications
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Required: High School Diploma or an equivalent combination of experience and education
Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
License Requirement: The employee will be required to have and maintain a valid state-issued driver's license with a current address and acceptable driving record.
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.
Language Skills: Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Judgment: Exhibits sound and accurate judgment.
Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to loud.
The exposure level in the work environment to vehicle emissions is moderate to high
The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.
The work environment is subject to all weather conditions including, but not limited to, precipitation and wind.
The exposure level in the work environment to bright sunlight and nighttime working conditions is high.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.
Salary Range: $11.00 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
$11 hourly 21d ago
BDC Representative
Sames Motor Company 3.9
Service representative job in Laredo, TX
In the role of a BDC representative, you will drive growth by developing and nurturing business relationships with present and future customers. You will coordinate incoming online and telephone requests, and make appointments for the sales/service team. Success in this role will be demonstrated by the number of leads that convert to actual sales.
Handle all guest inquiries with a focus on 100% guest satisfaction.
Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest to visit the sales or service department.
Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales/service information.
Maintain and communicate exceptional product and inventory knowledge to our guests.
Gather and track all guest data as directed; accurately enter into BDC database.
Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.
Work in close proximity with other Sales BDC Representatives in a team based environment.
Facilitate timely follow up on all internet leads as directed by management and/or procedures.
Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.
Partner with BDC leadership on activities in the dealership / outside the call center.
Communicate with the dealership management or front-line employees on behalf of our guests.
Participate in departmental and dealership meetings; other duties as assigned by management.
Requirements
Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
Proficient in basic math and writing skills.
Proven customer service track record or obvious desire to provide next level customer service.
Comfortable in a high paced, competitive environment
Pass drug testing, background investigation/interview.
Benefits:
Competitive Pay
Medical / Dental / Vision / 401K / Disability and Life Insurance / Paid Vacation and Holiday
Internal Promotion Opportunities and Ongoing Training
Employee Discounts
$29k-37k yearly est. 60d+ ago
Customer Service Supervisor
CJ Logistics
Service representative job in Laredo, TX
Description Candidates must complete an application at:************************************************ "At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization."Position Overview The Customer Service Supervisor is responsible for leading the customer service team to align client expectations with operational performance. This role ensures service excellence through proactive collaboration, effective reporting, and resolution of service issues. The Supervisor acts as a liaison between customers and operations, providing data-driven insights, managing escalations, and supporting the development and performance of the customer service team. Essential Job Duties & Responsibilities Customer Engagement & Relationship Management
Serve as the main point of contact for customer service-related inquiries, requests, and escalations.
Build and maintain strong relationships with customers to ensure expectations are met and exceeded.
Address customer requirements, quality concerns, volume spikes, and exception requests, collaborating with internal stakeholders for solutions.
Data Reporting & Analysis
Produce, deliver, and interpret regular KPI and operational performance reports using CJ Logistics tools.
Monitor and analyze carrier performance, inbound load quality, consignee performance, and order fulfillment.
Review and assess demand forecasts and labor planning to identify and address variances.
Operational Leadership
Assist recruiting, interviewing, and onboarding new team members.
Supervise, train, and support the Customer Service Specialists, fostering a collaborative, high-performing team culture.
Execute staffing plan and resource allocation for the Customer Service team to ensure adequate coverage.
Conduct performance reviews and provide constructive feedback for achieving service excellence and operational objectives.
Collaborate with Operations, Inventory, and Quality teams to resolve service or inventory management issues.
Oversee exception management processes, ensuring customer requests are handled efficiently and accurately.
Continuous Improvement & Communication
Identify opportunities for service improvements and process optimization.
Lead regular team meetings to communicate updates, align goals, and share best practices.
Provide timely updates and reporting to both customers and internal leadership.
Compliance & Other Duties
Ensure adherence to all company policies, safety standards, and customer requirements.
Participate in training programs to enhance professional development and operational knowledge.
Perform other related job duties as assigned or required.
Required Qualifications
Bachelor's Degree in Business, Supply Chain, or a related field is preferred or equivalent relevant experience.
2+ years of supervisory experience in customer service or operations.
Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access).
Proven ability to analyze data and provide actionable recommendations.
Demonstrated ability to manage performance and lead teams in a fast-paced environment.
Strong interpersonal and communication skills.
Ability to travel as needed.
Preferred Qualifications
Experience in warehousing, logistics, or supply chain environments.
Experience with KPI reporting and customer service tools.
Physical Requirements This is largely a sedentary role requiring the physical ability to:
Sit for prolonged periods of time at a desk while working on a computer
Use hands and fingers to operate a keyboard, mouse, and telephone
Speak and hear clearly in person, virtually, and over the phone
Occasionally stand, walk, reach, stoop, or lift up to 10 pounds
Work Environment This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to:
Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas
Loud noise levels, such as machinery, forklifts, and conveyor systems
Dust, odors, and airborne particles
Concrete flooring and moving mechanical equipment
Frequent exposure to powered industrial vehicles and warehouse traffic
The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests. In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate-controlled.
Location/Remote Eligibility This role may be performed on-site only. This position requires occasional domestic travel to other CJ facilities and may include up to (10/30/50/75%) travel. Schedule Flexible hours may be required to support deadlines or cross-functional collaboration. Reasonable Accommodation: This job description sets forth the essential job duties and responsibilities for the position. An employee assigned to this position must be able to perform these essential functions with or without reasonable accommodation. The Company will provide reasonable accommodation(s) to a disabled employee in accordance with, and as required by, applicable law. An employee seeking a reasonable accommodation should contact Human Resources. Equal Employment Opportunity: The Company is an Equal Opportunity Employer, and relies on the diverse skills, backgrounds and perspectives of its people to drive change, innovation and growth. The Company prohibits discrimination against applicants and employees on the basis of race, color, religion, sex, gender, age, pregnancy, sexual orientation, marital status, national origin, citizenship status, disability, genetic information, gender identity or expression, covered veteran status or any other characteristic protected by applicable law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, transfer, discipline, compensation, benefits, and termination of employment. Violations of this policy must be reported to the Company as stated in the Reporting Discrimination, Harassment and Retaliation Section of the Employee Handbook. Candidates must complete an application at:************************************************ "At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization."
$32k-46k yearly est. Auto-Apply 34d ago
Call Center Customer Service Representative (139)
Talent Cloud Partners
Service representative job in Laredo, TX
Perfect opportunity for customer service oriented individual. We are looking for customer servicerepresentatives that will serve as the face of the company for scheduling and providing all around service to potential and current patients. Great Incentives/Bonus Structure!
Schedule appointments for patients.
Answer telephone promptly and in a polite and professional manner.
Obtain and enter accurate demographic information into Patient File (address, telephone number,name of insurance or self-pay status).
Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).
Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork. Remind caller of cancellation/no-show policy.
Answer questions and offer other information, as requested, to provide patient-focused service.
$25k-34k yearly est. 60d+ ago
Customer Service Representative
Healthcare Support Staffing
Service representative job in Laredo, TX
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Company Job Description/Day to Day Duties:
Outbound calls to a list of members which is provided daily. Objective is to verifying if the member is truly is a member. Candidates need to be comfortable reading, memorizing a script over time, as well as speaking and typing. The script is a list of questions and as the customer answers the agent is expected to input the customer's response and answers into system.
Qualifications
Minimum Education/Qualifications/Licensures:
High School Diploma/GED
Bilingual English/Spanish
CSR/Call center experience
Healthcare experience: Preferred but not a must
Additional Information
Location: 6999 McPherson Rd, Ste 213
Laredo, Texas 78041
$25k-34k yearly est. 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Manuel Gomez III-State Farm Agent
Service representative job in Laredo, TX
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Training & development
ABOUT OUR AGENCY: Since opening our doors in 2011, weve built a strong team of nine dedicated professionals who love working together and serving our community. Our office culture blends professionalism with funwe keep things engaging with monthly promotions and team activities, while also recognizing and rewarding hard work.
Team members enjoy competitive perks, including paid time off, a 401K plan, life insurance and short-term disability after one year of service, plus quarterly and Christmas bonuses. High performers can also qualify for exciting travel incentives.
If youre motivated, team-oriented, and ready to grow in a supportive environment, youll find our agency a rewarding place to build your career.
ROLE DESCRIPTION:
As a Customer ServiceRepresentative - State Farm Agent Team Member with Manuel Gomez III - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Must be able to work the following schedule: M-F 9am-3pm or 12pm-6pm
Bilingual Spanish preferred.
$25k-34k yearly est. 9d ago
Registrar Services Specialist I
Texas A&M International University 4.0
Service representative job in Laredo, TX
Job Title
Registrar Services Specialist I
Agency
Texas A&M International University
Department
University Registrar
Proposed Minimum Salary
$17.54 hourly
Job Type
Staff
Job Description
The Registrar Services Specialist I provides administrative and operational support to include updating student records, implementing customer service initiatives, conducting training sessions, entering grade changes, and updating degree programs.
Essential Duties and Responsibilities
Reviews documents and forms for completeness and tracks files for follow up and distributes for review.
Research and resolve complex issues and responds to inquiries. Inputs data and updates electronic databases.
Assists with the administration of financial processes.
Advises, investigates, problem-solves and resolve questions and issues about student accounts.
May coordinate and perform training.
Performs other duties as assigned
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.
Additional Responsibilities
Supports the operations of records management while complying with federal, state, and university management retention policies.
Supports the operations of records management by providing full cycle records management services for the University's inactive records including timely disposal services for confidential and sensitive records while complying with state, federal, and university management retention policies.
Receives and evaluates transcripts and credit by examination results of existing students; enters transfer work into student records transfer credit system while maintaining general transfer equivalencies; responds to inquiries from other campus officials, students, and other institutions concerning transfer credit.
Provides advising and examines academic records of students to determine progress towards degree and eligibility for graduation.
Disseminates information to students to include program admission criteria, course registration options, degree completion, and when needed, refers students to appropriate university offices for assistance.
Teaches students regarding program monitoring and planning based on catalog requirements.
Assists with graduation activities and final checkouts.
Assists with the general functions and activities of the Office of the University Registrar.
Participates in professional development opportunities to enhance advising knowledge and record management skills.
Minimum Requirements
Education - Bachelor's degree from an accredited institution of higher education.
Experience - One year of experience in student services, retention, advising or other related area.
Knowledge and Abilities
Knowledge of:
Strong computer knowledge.
General office practices and procedures.
Ability to:
Communicate effectively, orally and in writing.
Interact effectively and professionally with the general public and the students served.
Plan, organize, and perform tasks accurately and independently.
Strong time-management skills.
Maintain confidentiality and abide by federal, state, system, and institutional rules and regulations.
Licensing / Professional Certification - None.
Physical Requirements - General Office Environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervision of Others
This position does not supervise other employees
Other Requirements
Evening and weekend work may be required.
Position requires on campus, face-to-face interactions.
Position requires maintaining a regular schedule of attendance on campus and in the workplace.
Salary: $17.54/hourly
INSTRUCTIONS TO APPLICANT: During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you “Submit” the application materials. The software does not allow you to “Save” your application and return to complete the process at a later time. The page
"My Experience
" has an area provided under Resume/CV to drop or upload files. Be sure to include:
Resume
Cover letter
3 professional references and their full contact information
Unofficial transcripts
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
How much does a service representative earn in Laredo, TX?
The average service representative in Laredo, TX earns between $21,000 and $45,000 annually. This compares to the national average service representative range of $24,000 to $45,000.
Average service representative salary in Laredo, TX
$31,000
What are the biggest employers of Service Representatives in Laredo, TX?
The biggest employers of Service Representatives in Laredo, TX are: