Service representative jobs in Lewiston, ID - 40 jobs
All
Service Representative
Sales Associate And Customer Service
Customer Associate
Guest Service Representative
Finance Service Representative
Customer Service Representative
Service Associate
Client Service Associate
Client Specialist
Customer Services Coordinator
Customer Service Specialist
Account Representative
Service Advisor
Customer Engagement Specialist
Customer Service Associate
Commercial Client Service Associate I-III
Washington Trust Bank 4.7
Service representative job in Lewiston, ID
As a Commercial Client Service Associate you will interact, support and build relationships with a variety of internal and external clients. This is the perfect opportunity to become acquainted with our Commercial Banking products and services. A drive to succeed, desire to learn new skills, an affinity for numbers and a passion for providing excellent customer service are keys to success.
Essential Functions:
Solve problems in a timely and accurate manner, handling urgent and confidential matters in a mature, professional manner to ensure continued goodwill.
Provide RMs and ARMs with prompt, timely and accurate information as needed to support client relationships and the overall goals of the department and bank.
May personally meet and may make joint calls with officers to build a link with clients. Help maintain strong customer relations on a continuing basis.
As needed, provide information on all bank services, providing seamless referrals, service and follow-through to clients.
Maintain orderly, thorough, and accurate information files on current and potential customers.
Provide officers phone support by accepting and giving out pertinent information, finalizing calls, where appropriate.
Maintain activity/tracking files for each officer to ensure proper receipt of information required to maintain portfolios in a current status. (Items may include financial statements, borrowing base reports, deeds, etc.)
Assist in planning outside calls by preparing a letter to prospect, ordering pertinent background financial information, scheduling meetings, etc.
Organize and prioritize daily workflow in order of importance. Work within generally established guidelines known as "Best Practices" which defines the most efficient way to conduct specific processes.
May make overdraft, service charge waivers, or other assigned decisions on client accounts in officers' absence.
Act as liaison between assigned business unit and other product areas of the bank.
As applicable, prepare requests for new and renewal note and documentation packages as directed by officers, following through to closing until file is complete. May assist with or perform rudimentary financial analysis as directed by officer or senior support personnel.
Work with accounting and other administrative computer systems for research, report generation and check generation.
May prepare inventory and/or disposition schedules of trust and estate property; reviews daily transaction sheets and makes adjustments when necessary.
May be responsible for quarterly construction loan reports, loan fee reports, commercial loan/residential real estate loan documents, appraisal ordering, timely collection of fees, and tracking past due property taxes. Initial contact with clients required. May also close new or renewed loans, occasionally at the client's place of business.
Prepare applicable portions of Credit Authorizations on current clients for lending relationships. Provide transcription of comments, letters, memos, waivers and Credit Authorizations
Qualifications:
Accurate keyboarding skills and extensive knowledge of business software programs, including word processing (Microsoft Word), spreadsheet (MS Excel) and database (Access) applications.
Effective time management and ability to prioritize workflow.
Strong interpersonal skills to work collaboratively with diverse groups of people and in a team environment.
Knowledge of bank products and services
Knowledge of business unit's functional areas, such as documentation and processing requirements within Trust administration, corporate lending, commercial/residential real estate lending, or private banking.
Specific knowledge of various documentation (Deeds of Trust, Mortgages, Notes, Guarantees, etc) may also be required.
Compensation:
Commercial Client Service Associate I: $20.67 to $31.03 per hour
Commercial Client Service Associate II: $22.50 to $33.76 per hour
Commercial Client Service Associate III: $26.63 to $39.94 per hour
The compensation range represents the low and high end of the base compensation range for this position located in Lewiston, ID. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. This position is also eligible to participate in an applicable annual bonus.
What Our Culture Can Offer You:
Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.
Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outline by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$26.6-39.9 hourly 1d ago
Looking for a job?
Let Zippia find it for you.
Customer Service Coordinator
Pestco LLC
Service representative job in Clarkston, WA
Work. Grow. Build. Life.
Founded in late 2021, PestCo is one of the fastest growing Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people are the key to our success.
Location: ID (Lewistion), OR (Bend, Medford, Albany), MT (Missoula)
Position Type: Full-Time
Schedule: Monday-Friday
Key Responsibilities:
Manage incoming calls and customer inquiries.
Manage and maintain a customer “Sales lead” database.
Respond to routine customer questions and concerns promptly as needed.
Identify and assess customer inquiries to achieve customer satisfaction.
Education and Training provided on-the-job.
Maintain an efficient calendar of day-to-day activities.
Develop a strong knowledge of the company's products, processes, and services.
All duties for Customer ServiceRepresentative assigned by management.
Qualifications & Requirements:
High school diploma or equivalent.
Strong Communication skills effectively through verbal, written and in person.
Strong customer service and in-person presentation skills.
Strong attention to detail and accurate record keeping.
Self-motivated and results driven.
Firm knowledge of Microsoft Word, Excel, PowerPoint, Mac
Pass a background check.
Pest Control experience preferred but not required.
Why Join the PestCo Team?
Comprehensive Benefit Plans:
Overtime, Commissions, and Bonuses (for applicable roles)
Paid Time Off, Paid Sick Time, & Paid Holidays
Medical, Dental, and Vision Insurance
Company Provided Life Insurance
401K - Employer Match
Health Savings Account (HSA) - Automatic Employer Contribution
Flexible Spending Account (FSA), Dependent Care FSA
Voluntary Life Insurance (Employee, Spouse & Child)
Voluntary Short-Term and Long-Term Disability
Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
Employee Assistance Program
PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
SmartDollar Financial Wellness Program
Educational Resources and Training provided on-the-job.
Medical Benefits are effective on the 1st of the month following the date of hire.
To learn more about PestCo Holdings LLC please visit pestcoholdings.com.
PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$33k-42k yearly est. Auto-Apply 7d ago
Client Experience Specialist - Sales & Marketing
Cherie Amour Inc.
Service representative job in Pullman, WA
Job Description
Client Experience Specialist - Sales & Marketing
Department: Sales & Marketing
At Cherie Amour, we believe confidence is contagious - and it starts with the experience we create for every client. We're looking for a Client Experience Specialist to join our Sales & Marketing team: someone who loves connecting with people, thrives on the phone, and knows how to turn excitement and curiosity into confident "yeses."
This is a high-energy, relationship-driven sales role - perfect for someone who enjoys meaningful conversations, can think on their feet, and is motivated by commission, growth, and genuine connection.
What You'll Do
Lead outbound and inbound calls with potential clients, converting inquiries into booked sessions while confidently addressing questions and overcoming objections.
Nurture client relationships to maintain excitement, confidence, and readiness, setting the stage for a seamless booking and sales experience.
Lead high-impact virtual Image Reveal sessions, guiding clients to select and invest in custom collections tailored to their vision.
Exceed sales goals by leveraging deep product knowledge and consultative techniques to turn inquiries into loyal clients.
Respond to client questions via email, text, and phone with professionalism, warmth, and accuracy.
Maintain detailed client records, follow up consistently, and stay on top of leads in our CRM.
Partner with Marketing, Events, and Retention teams to optimize the client journey and increase bookings and sales opportunities.
You'll Love This Role If You Are...
Confident, outgoing, and energized by connecting with people over the phone.
Sales-driven and motivated by results, bonuses, and opportunities for growth.
Relationship-focused - you know that great sales come from trust and empathy, not pressure.
Organized, proactive, and able to thrive in a fast-paced, evolving environment.
Passionate about creating experiences that make clients feel seen, empowered, and excited.
A collaborative team player who values open communication and celebrates wins with others.
Experience & Requirements
1+ years experience in sales, account management, customer service, or virtual client relations (phone-based experience strongly preferred).
Excellent written and verbal communication skills - confident, clear, and friendly phone presence is a must.
Ability to meet and exceed performance goals.
Tech-savvy and comfortable learning CRM, scheduling, and virtual meeting systems.
Self-motivated, with strong organization and follow-up skills.
Compensation & Benefits
Base hourly pay + commission + bonus opportunities
Competitive benefits package including medical, dental, vision, life, LTD, 401(k), and paid vacation/sick leave
Paid training and ongoing sales development
Opportunities for advancement in a fast-growing, women-led company
About Cherie Amour
We are a team of women who believe in empowerment through experience. Our clients come to us for more than beautiful images - they come to rediscover confidence, self-love, and strength.
If you're ready to use your sales skills to change lives (and crush goals while you're at it), we'd love to meet you.
To Apply: Send your resume and a short introduction about why this role excites you. One of our Hiring Managers will reach out soon!
Job Posted by ApplicantPro
$36k-55k yearly est. 17d ago
Customer Success Associate - 980
Lightcast
Service representative job in Moscow, ID
Job DescriptionIn this role, you will be instrumental in driving client success and satisfaction with our products and services. As a Customer Success Associate, you will collaborate closely with clients, address their needs, and support our mission of delivering valuable labor market insights worldwide.
This role is onsite and based out of our Moscow, ID office.
Major Responsibilities:
Serve as the main point of contact for assigned clients, building strong, trusted relationships
Partner cross-functionally with sales, support, and product teams to deliver a seamless client experience
Onboard new clients and guide them through product features, setup, and best practices
Proactively engage clients to address challenges and identify opportunities for growth
Monitor account activity, analyze data, and provide actionable insights and recommendations
Lead training sessions and webinars to drive adoption and product understanding
Respond to client inquiries, troubleshoot issues, and ensure timely resolutions
Communicate client feedback to internal teams to support ongoing product improvements
Deliver performance reports that highlight results and demonstrate solution value
Education and Experience:
Experience in customer service or client-facing roles, ideally within SaaS or data analytics
Familiarity with CRM and HCM systems such as Salesforce and Microsoft Office
Strong communication skills with the ability to explain complex information clearly
Highly organized, detail-oriented, and proactive in supporting customer needs
Lightcast is a global leader in labor market insights with offices in Moscow, ID (US), the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace. We consider all qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Lightcast has always been, and always will be, committed to our diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original selves to work.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$22k-30k yearly est. 24d ago
Customer Service Representative - Lewiston, ID
Kedia Corporation
Service representative job in Lewiston, ID
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-34k yearly est. 9h ago
Customer Service Specialist
Life Network
Service representative job in Moscow, ID
Client Services Specialist - Partnerships
Company: LIFE Enterprises
Employment Type: Full-Time
Compensation: $50,000 - $60,000 annually + full benefits
About the Role
As the Client Services Coordinator on our Partnerships team, you'll be the first line of communication and organization for our partners. You'll manage details, track commitments, document conversations, and maintain accurate records in our client systems.
This role will initially focus primarily on Ben Greenfield Life Partnerships, serving as the communications and organizational hub for our partner relationships. As the Partnerships team expands, the role will broaden to include client services and coordination across the full LIFE Enterprises ecosystem: LIFE Network, LIFE Market, and TRIUMPH Coaching.
This position requires a blend of exceptional communication, operational precision, and relational intelligence. You'll thrive here if you are highly organized, proactive, relationally savvy, and motivated by turning complexity into clarity.
What You'll Do
Communications Hub: Serve as a key point of contact for partners and internal stakeholders, ensuring professional, clear, and timely communication.
Client System Management: Document and track interactions, deals, and commitments with accuracy in CRM or other platforms.
Partner Support: Provide outstanding client services to partners answering questions, solving problems, and ensuring they feel valued and prioritized.
Organizational Backbone: Keep meetings, documentation, and follow-up organized and executed with precision.
Creative Problem-Solving: Anticipate challenges and proactively create solutions that strengthen partner relationships.
Team Collaboration: Work closely with the executive leadership team to support initiatives, campaigns, and partner growth.
What We're Looking For
Phenomenal communicator who is confident, personable, and professional across written and verbal channels.
Highly organized and detail-oriented with documentation, process, and keeping systems clean and accurate.
CRM experience (any platform) with the ability to learn and adapt quickly to new systems.
Relational and understanding and able to build trust and rapport with clients and partners.
Proactive, initiative-taking and doesn't wait to be told, but anticipates needs and acts.
Creative problem-solver who is able to think beyond the obvious and deliver smart, practical solutions.
Thrives in a remote, fast-paced environment with high standards of excellence.
Compensation & Benefits
Salary: $65,000 - $80,000 annually (based on experience)
Benefits: Full benefits package, including medical, dental, and vision
Remote-first work environment
Opportunities for professional development and career growth within LIFE Enterprises
How to Apply
If you're a communicator, organizer, and relationship builder who thrives in high growth environments, we want to meet you.
Please send the following to ************************ with the subject line: Client Services Coordinator - Partnerships | [Your Name]
Resume (PDF).
Brief cover letter (≤1 page) with three bullets:
Why LIFE Enterprises?
One partner/client issue you solved end-to-end (your actions + outcome).
How you keep client records or CRM systems impeccable.
Optional but encouraged: A 1-2 minute video introducing yourself and sharing a quick story that shows your communication style and initiative.
Logistics: city/time zone, earliest start date, and confirmation your compensation expectation falls within $65,000-$80,000.
$25k-32k yearly est. Easy Apply 60d+ ago
Customer Account Representative
Swift Transportation 4.1
Service representative job in Lewiston, ID
Schedule: Sunday-Thursday 8am-5pm Compensation: $21-23 depending on expereince and qualifications Accelerate your Career! At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company.
Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.
Job Responsibilities: What you will do
Meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability. Incumbents may be assigned to alternate work shifts based on company and customer needs.
* Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.
* Develop and grow customer relationships while assisting in balancing the freight capacity.
* Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.
* Input all load information to the system accurately. Ensure customer information is accurate and current.
* Monitor and trace loads and provide necessary follow up to customers such as late pickups and/or deliveries.
Copy and paste URL into browser to view full description: ************************************************************
Qualifications: What you need to bring
* Previous customer service or related area in transportation industry preferred.
* Associates degree or equivalent combination of education and/or experience required.
* Must possess outstanding telephone skills.
* Must possess excellent time management skills.
* Must be able to work in a fast-paced team environment.
What we offer:
* Competitive starting salary commensurate with experience and geographic location.
* Potential bonus pay based on company performance.
* Opportunities to volunteer and give back to local communities.
* Comprehensive Benefits Package which includes:
* 401(K)
* Medical, Dental, Vision, Disability, Supplemental and Life Insurance
* Paid Time Off
* Employee Stock Purchase Plan
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
$21-23 hourly Auto-Apply 41d ago
Customer Service Associate I
Dollar Tree 4.4
Service representative job in Moscow, ID
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with questions and recommendations * Manage sales transactions while working assigned cash register
* Maintain security of cash and protect company assets
* Keep the store well-stocked, and recover merchandise
* Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
* Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
* Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
* Other duties as assigned*
Skills and Experience:
* High school diploma or equivalent is preferred
* Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
* Ability to follow instructions and interpret operational documents is required
* Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
* Excellent customer service and relationship management skills are required
* Strong organizational and communication skills are required
* Strong problem-solving and decision-making skills are required
Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
* Employee Assistance Program
* Retirement plans
* Educational Assistance
* And much more!
We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Part time
1430 S Blaine Street,Moscow,Idaho 83843
02860
Dollar Tree
$23k-28k yearly est. 60d+ ago
Guest Service Representative
Northwest By Southern Hospitality
Service representative job in Lewiston, ID
Hampton Inn Lewiston managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Guest ServiceRepresentative/Front Desk Clerk. We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging. We take pride that in everything we do, and we try to give back more than we take. We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality and interested in an entry-level position? If so, apply today!
Summary of position: The primary purpose of this position is to ensure guest satisfaction and revenue optimization through check‐in, check‐out and the coordination of hotel services. Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes action deemed necessary. Also, handles cash, makes change, and balances an assigned house bank.
Qualifications:
High school diploma or equivalent GED; prior hotel and hospitality experience preferred
Demonstrate excellent organizational skills, communication skills, and problem-solving skills
Must be able to work evenings 2:30p-10:30pm
How we can elevate your career:
Advancement: Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder.
Teamwork: Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day.
Why work for NSH?
Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle.
Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members)
New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day
Both PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws.
Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us.
Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment.
Bereavement
Jury/Witness Duty
Community Volunteer Events
Social Event Outings
Health and Wellness - These benefits typically begin on the first day of the month following sixty (60) days of full-time employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months).
Medical and Prescription, Vision
Dental
Employee Assistance Program
Hostcare
100% Company Paid Life Insurance
401(k) Retirement Plans With Match
Leave of Absence
Perks - More than just a paycheck!
Team Member Travel Discounts
Entertainment Industry Discounts
Snack of the Month
Monthly Team Member Recognition
Service Recognition Awards
Incentive Programs
Referral Bonuses
Direct Deposit/PayCards
Earned Wage Access
Retirement Planning
Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt and IHG brands.
To learn more about our company please visit our web site at *******************
Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.
$19k-25k yearly est. 10d ago
Pro Customer Service/Sales
Home Depot 4.6
Service representative job in Lewiston, ID
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.
$23k-28k yearly est. 42d ago
Account Representative - State Farm Agent Team Member
David Christy-State Farm Agent
Service representative job in Pullman, WA
Job DescriptionBenefits:
Disability insurance
401(k)
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
Join our team as an Insurance Solutions Specialist.
You will lead client conversations, provide personalized insurance guidance, and support both existing clients and new business in auto, life, health, and fire insurance.
In this role, youll balance client service and outreach by identifying needs, offering solutions, and managing relationships. Youll engage with clients by phone, video, or in person, while collaborating with a supportive team.
Key Responsibilities
Lead client conversations, identify needs, and recommend insurance solutions.
Identify opportunities to expand coverage and offer additional products.
Follow up, provide quotes, and complete new policy setups.
Build and manage long-term client relationships.
Collaborate with internal teams to ensure client needs are met.
Respond to client inquiries and manage service requests like billing, claims, and policy changes.
What Success Looks Like
You take ownership of client interactions and guide them to timely decisions.
You build trust through clear, personalized recommendations.
You manage your day to meet both client needs and agency goals.
You balance service and outreach activities effectively.
Qualifications
Strong communication skills and comfort leading client conversations.
Ability to manage multiple tasks and prioritize effectively.
Self-starter with a drive to take initiative and get things done.
Comfortable with change and quick to adapt to new situations.
Natural problem-solver who enjoys thinking on their feet.
High school diploma or equivalent (college degree preferred).
Must either already have or be willing to obtain insurance licenses
We welcome candidates in different career stages:
New grads bringing strong soft skills but who need on the ground job experience and mentorship.
Experienced professionals needing a change who are eager to grow and develop in the insurance industry.
$39k-54k yearly est. 23d ago
Community Engagement Specialist
Washington State University 4.3
Service representative job in Pullman, WA
Required Qualifications A Bachelor's degree in a field relevant to area of specialization and three (3) years of experience directly related to the specialty area. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
Preferred Qualifications
Experience with photography using a D- SLR camera and related equipment. Ability to use Adobe design programs to create basic graphic designs. Familiarity with basic principles of graphic design. Experience working in a college/university setting. Master's degree in related field.
$42k-53k yearly est. 60d+ ago
Service Advisor
Rogers Motors 4.8
Service representative job in Lewiston, ID
id="is Pasted">
Rogers Motors in LewistonIdaho has a full-time opening for Automotive Service Advisor at our Chrysler/Dodge/Jeep/Ram dealership. Our employees are motivated, knowledgeable and caring professionals who build long-term client relationships. A hands-on style and a passion for doing what is right by our customers and our community is vital.
Rogers Motors has been a family-owned business supporting our local community for over 50 years. We provide training, mentoring, coaching, and full support to help you succeed. All full-time positions include medical and dental coverage, paid vacation, 401(k) & more. Rogers Motors is a drug-free, equal opportunity employer. Applicants must pass a background check and drug test while possessing a valid driver's license with an acceptable safe driving record. If you want to join a winning team and continue to drive home the culture of success that we've built over the last 50 years, we want to speak with you!
OVERVIEW
The primary mission of the Service Advisor is to ensure that our customers are driving safe and reliable vehicles. Service Advisor initiates automotive services and repairs by ascertaining performance problems and service requested. Verifies warranty and service contract coverage, performs walk around inspections, develops estimates, writes repair orders, and maintains customer rapport and records. A successful candidate for the Automotive Service Advisor position will have auto dealership or customer service experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet customers in a timely, friendly manner.
Schedule appointments with customers.
Maintain Customer Satisfaction Index rating.
Maintain a dealership-prescribed standard for hours per customer repair order written and effective labor rate.
Ensure all open repair orders or work in process be kept up to date and closed within 30 days.
Ensure all documentation is provided on the repair orders for warranty purposes.
Accomplish the forecast that has been established by the general manager and service manager.
Make every effort to ensure that technicians completely repair all vehicles on the first visit.
Maintain follow-up on additional items found in need of repair.
EDUCATION AND EXPERIENCE
High school diploma or the equivalent.
Valid driver's license and good driving record.
Experience with industry-specific software.
Excellent customer service, interpersonal, and communication skills.
Strong organizational, decision making and problem-solving skills.
Ability to communicate with technicians, customers, and management.
Ability to read and comprehend instructions and information.
General knowledge of vehicle mechanical operations.
PREFERRED QUALIFICATIONS
Dealertrack DMS knowledge helpful.
Experience with industry-specific software.
Two years of experience in a dealership position.
WORKING CONDITIONS
The Service Advisor works in the service area, which is in an open area of the showroom. Position requires stooping, bending and moving throughout the service department. Works with service customers for most of the shift. They will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and non-hazardous materials. Road-testing of vehicles also may be required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The working conditions described above are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$26k-31k yearly est. Auto-Apply 60d+ ago
Financial Services Representative (Overstaff)
Worldacceptance
Service representative job in Lewiston, ID
World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial ServicesRepresentative to guide customers on their financial journey. As a Financial ServicesRepresentative, you're the face of World Finance - empathizing, empowering, and engaging with our customers.
The primary responsibility of the Financial ServicesRepresentative (Overstaff) is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture.
Hourly Pay: $17 - $19
What you'll do:
Guide customers toward upward credit mobility through good financial choices.
Provide top-tier customer service, assisting customers with questions, concerns, and products.
Process and prepare loan applications.
Take and process payments.
Prepare loan documents and execute loan closing on current renewal loans.
Balance assigned cash drawer daily.
Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank.
Maintain strong customer relationships and build community within your branch.
Other duties include but are not limited to:
Call approved and unmade applications to close loans daily.
Help build tax clientele and provide tax services.
Send complete and accurate credit denial letters within 30 days from the date of application.
Pay branch expenses as instructed by Branch Manager.
Experience (and Requirements) that will WOW us!
Must be able to demonstrate self-confidence and organizational skills.
A history of choosing kindness, showing compassion, and helping others.
The willingness to seek quality-driven solutions and embrace new ideas.
Absolute team player - pitching in when needed and accepting help, too.
To perform this job successfully, an employee must have basic computer skills.
A valid driver's license & access to a dependable vehicle.
Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities.
Why World?
We hire from within: we want to see you grow and climb in this company.
Each year, we promote 80% of Financial Services Reps to management.
75% of World's Operations Executives moved up from a similar role.
We pay you to give back: employees get paid volunteer hours each year.
Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days.
Paid holidays, vacation time, and a 401(k) plan (including company match).
Be part of a team with clear values, strong community, and a sense of belonging.
We'll get you home for dinner: your life outside of work is priority #1
You'll make a positive impact on the lives of the customers you serve.
Who is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care.
Physical Demands and Working Conditions:
• Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching.
• Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers).
• Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
• Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration.
• Occasional local travel; may include extended hours, evenings, or weekends.
• Standard indoor office setting with shared workspace, typical noise, lighting, and temperature.
• Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically.
• Regular, reliable attendance and punctuality are essential.
Disclaimers:
Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
$17-19 hourly Auto-Apply 43d ago
Donor Services Associate I
Goodwill Industries of The Inland Northwest 4.0
Service representative job in Moscow, ID
Job Description
Closes: 2/8/26 - Moscow, ID - Full &/or Part-time/Hourly
Wage: $16.31 p/h
Employment Benefits: **************************************
Accept donated goods from the public. Maintain area in a neat and orderly manner both inside and outside. If located in a facility, assist in other areas of the store as needed. Part-time positions may be available with some benefits. Must pass background check.
Essential Functions:
• Provide outstanding customer service.
• Greet donors at their vehicle.
• Assist in unloading acceptable donations in a timely and courteous manner.
• Thank donor for donations and ensure a receipt is offered to each donor, regardless of size of donation.
• Maintain a well-groomed appearance and acceptable dress in compliance with Goodwill Industries of the Inland Northwest's Dress Code. This includes issued items such as DSC vests.
• Prepare records and reports, as requested.
• Keep supervisor informed of problems and suggestions related to the job.
• Store DSA's will perform other duties in production and retail as assigned.
• Comply with all Goodwill Industries of the Inland Northwest policies, CARF standards, and safety regulations.
• Sort donations according to current Goodwill Industries of the Inland Northwest requirements.
• Store DSA's will ensure donations are secure and appropriate sort is performed indoors.
• Keep donation area neat, clean, and orderly.
• Ensure equipment is in good working order.
• Maintain an accurate count of donors on the DSC Worksheet.
• Ensure the DSC is properly closed and locked at closing (please refer to Operating Manual).
• Call supervisor at beginning of each shift to report in and advise of condition of DSC site and donor counts.
• Report any maintenance or safety discrepancies immediately to your supervisor.
• Attend department, organization and other meetings/training as required.
• Work collaboratively with Workforce and Family Services to provide participant services.
Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA).
• Other duties as assigned.
OUR MISSION
Goodwill Industries of the Inland Northwest helps people build independence within the communities we serve.
OUR VISION
We at Goodwill Industries of the Inland Northwest will be satisfied only when every person we serve has the opportunity to achieve his or her fullest potential as an individual, enriching our communities.
OUR VALUES
Respect
We treat all people with dignity and respect. We put people first and believe in the potential of individuals to make positive changes in their lives. We pursue and celebrate diversity. We continually seek to exceed the expectations of all of our stakeholders: donors, customers, participants, employees, volunteers, and community partners.
Quality
We provide programs that are high quality, effective, and relevant to the changing needs of the communities we serve. We place a high priority on safety in all that we do.
We embrace innovation, continuous improvement, creativity, collaboration, and change.
Responsibility
We continually strive to meet the highest ethical standards. Stewardship: we honor our heritage by being socially, professionally, financially, and environmentally responsible.
We believe in our accountability to our constituents, each other, and ourselves.
Job Posted by ApplicantPro
$16.3 hourly 6d ago
Financial Services Representative (Overstaff)
World Finance 4.2
Service representative job in Lewiston, ID
World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial ServicesRepresentative to guide customers on their financial journey. As a Financial ServicesRepresentative, you're the face of World Finance - empathizing, empowering, and engaging with our customers.
The primary responsibility of the Financial ServicesRepresentative (Overstaff) is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture.
Hourly Pay: $17 - $19
What you'll do:
* Guide customers toward upward credit mobility through good financial choices.
* Provide top-tier customer service, assisting customers with questions, concerns, and products.
* Process and prepare loan applications.
* Take and process payments.
* Prepare loan documents and execute loan closing on current renewal loans.
* Balance assigned cash drawer daily.
* Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank.
* Maintain strong customer relationships and build community within your branch.
* Other duties include but are not limited to:
* Call approved and unmade applications to close loans daily.
* Help build tax clientele and provide tax services.
* Send complete and accurate credit denial letters within 30 days from the date of application.
* Pay branch expenses as instructed by Branch Manager.
Experience (and Requirements) that will WOW us!
* Must be able to demonstrate self-confidence and organizational skills.
* A history of choosing kindness, showing compassion, and helping others.
* The willingness to seek quality-driven solutions and embrace new ideas.
* Absolute team player - pitching in when needed and accepting help, too.
* To perform this job successfully, an employee must have basic computer skills.
* A valid driver's license & access to a dependable vehicle.
* Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities.
Why World?
* We hire from within: we want to see you grow and climb in this company.
* Each year, we promote 80% of Financial Services Reps to management.
* 75% of World's Operations Executives moved up from a similar role.
* We pay you to give back: employees get paid volunteer hours each year.
* Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days.
* Paid holidays, vacation time, and a 401(k) plan (including company match).
* Be part of a team with clear values, strong community, and a sense of belonging.
* We'll get you home for dinner: your life outside of work is priority #1
* You'll make a positive impact on the lives of the customers you serve.
Who is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care.
Physical Demands and Working Conditions:
* Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching.
* Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers).
* Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
* Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration.
* Occasional local travel; may include extended hours, evenings, or weekends.
* Standard indoor office setting with shared workspace, typical noise, lighting, and temperature.
* Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically.
* Regular, reliable attendance and punctuality are essential.
Disclaimers:
Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
$17-19 hourly Auto-Apply 42d ago
Customer Success Associate - 980
Lightcast
Service representative job in Moscow, ID
In this role, you will be instrumental in driving client success and satisfaction with our products and services. As a Customer Success Associate, you will collaborate closely with clients, address their needs, and support our mission of delivering valuable labor market insights worldwide.
This role is onsite and based out of our Moscow, ID office.
Major Responsibilities:
* Serve as the main point of contact for assigned clients, building strong, trusted relationships
* Partner cross-functionally with sales, support, and product teams to deliver a seamless client experience
* Onboard new clients and guide them through product features, setup, and best practices
* Proactively engage clients to address challenges and identify opportunities for growth
* Monitor account activity, analyze data, and provide actionable insights and recommendations
* Lead training sessions and webinars to drive adoption and product understanding
* Respond to client inquiries, troubleshoot issues, and ensure timely resolutions
* Communicate client feedback to internal teams to support ongoing product improvements
* Deliver performance reports that highlight results and demonstrate solution value
Education and Experience:
* Experience in customer service or client-facing roles, ideally within SaaS or data analytics
* Familiarity with CRM and HCM systems such as Salesforce and Microsoft Office
* Strong communication skills with the ability to explain complex information clearly
* Highly organized, detail-oriented, and proactive in supporting customer needs
Lightcast is a global leader in labor market insights with offices in Moscow, ID (US), the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace. We consider all qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Lightcast has always been, and always will be, committed to our diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original selves to work.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$22k-30k yearly est. 22d ago
Customer Service Representative - Lewiston, ID
Kedia Corporation
Service representative job in Lewiston, ID
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-34k yearly est. 60d+ ago
Guest Service Representative
Northwest x Southern Hospitality
Service representative job in Lewiston, ID
Hampton Inn Lewiston managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Guest ServiceRepresentative/Front Desk Clerk. We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging. We take pride that in everything we do, and we try to give back more than we take. We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality and interested in an entry-level position? If so, apply today!
Summary of position:
The primary purpose of this position is to ensure guest satisfaction and revenue optimization through check‐in, check‐out and the coordination of hotel services. Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes action deemed necessary. Also, handles cash, makes change, and balances an assigned house bank.
Qualifications:
High school diploma or equivalent GED; prior hotel and hospitality experience preferred
Demonstrate excellent organizational skills, communication skills, and problem-solving skills
Flexible to work 7am-3pm or 3pm-11pm.
Must be able to work 3-4 shifts a week.
How we can elevate your career:
Advancement
: Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder.
Teamwork:
Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day.
Why work for NSH?
Work-Life Balance -
We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle.
Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members)
New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day
Both PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws
.
Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us.
Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment.
Bereavement
Jury/Witness Duty
Community Volunteer Events
Social Event Outings
Health and Wellness -
These benefits typically begin on the first day of the month following sixty (60) days of full-time employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months).
Medical and Prescription, Vision
Dental
Employee Assistance Program
Hostcare
100% Company Paid Life Insurance
401(k) Retirement Plans With Match
Leave of Absence
Perks -
More than just a paycheck!
Team Member Travel Discounts
Entertainment Industry Discounts
Snack of the Month
Monthly Team Member Recognition
Service Recognition Awards
Incentive Programs
Referral Bonuses
Direct Deposit/PayCards
Earned Wage Access
Retirement Planning
Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt and IHG brands.
To learn more about our company please visit our web site at *******************
Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.
$19k-25k yearly est. 10d ago
Customer Service/Sales
Home Depot 4.6
Service representative job in Lewiston, ID
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
How much does a service representative earn in Lewiston, ID?
The average service representative in Lewiston, ID earns between $24,000 and $40,000 annually. This compares to the national average service representative range of $24,000 to $45,000.
Average service representative salary in Lewiston, ID