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Service representative jobs in Lubbock, TX

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  • Call Center Representative

    VXI Global Solutions LLC 4.2company rating

    Service representative job in Lubbock, TX

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. VXI Global Solutions is seeking dedicated and compassionate Emergency Roadside Assistance Agents (Customer Service Representatives) to join our team. In this critical role, you will provide essential support to customers who have rented vehicles from our client and are experiencing roadside emergencies. As the first point of contact, you will handle incoming calls from stranded customers, assess their situations, and coordinate the necessary assistance. Your role involves problem-solving, service coordination, and ensuring customer safety and satisfaction. This position requires you to work on-site in our vibrant Lubbock call center. *Benefits:* * *Competitive Salary:* Starting pay of $18.00/hr., plus incentives. * *Training:* Paid training provided to ensure you have the skills needed for success. * *Comprehensive Benefits Package:* Includes 401K, medical, dental, vision, and life insurance. * *Cell Phone Benefits:* $25/month per line for unlimited phone, text, and data. * *Referral for Life Program™:* Earn a residual bonus every pay period. * *Engaging Work Environment:* Enjoy luncheons, contests, and other incentive programs. * *Career Growth:* Opportunities for advancement within the company. * *Equal Opportunity Employer:* We are committed to diversity and inclusion in the workplace. *Key Responsibilities:* * *Customer Assistance:* Handle inbound calls from customers who are stranded and need roadside assistance for rental vehicles. * *Problem Solving:* Assess each situation to determine the best solution, such as arranging for towing, dispatching roadside assistance, or providing other necessary support. * *Service Coordination:* Coordinate with service providers to ensure timely assistance to the customer. * *Follow-Up:* Ensure that customers receive the required help and follow up to guarantee their safety and satisfaction. * *Documentation:* Maintain accurate records of all customer interactions and services provided. *Qualifications:* * *Customer Service Skills:* Proven ability to provide patient, empathetic, and effective customer service. * *Communication:* Strong interpersonal skills and the ability to build rapport with customers during stressful situations. * *Shift Flexibility:* Availability to all shifts, including overnight shifts, weekends and holidays. * *Experience:* At least 1 year of customer service experience in a single role. * *Education:* High School Diploma or GED. * *Background Check:* Must pass a background screening. * *Typing Skills:* Minimum typing speed of 25 WPM. * *Assessments:* Candidates must pass onsite assessments with a score above 80% prior to interviewing. * *Note:* This position is *100% on-site*. Join our dedicated team and make a difference in our vibrant, supportive call center environment. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
    $18 hourly 2d ago
  • Call Center Rep - In Office

    The Briggs Agencies 4.4company rating

    Service representative job in Slaton, TX

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 2d ago
  • Customer Support Representative - 100% Commission | Lubbock, TX (SG-491175)

    Strickland Group LLC 3.7company rating

    Service representative job in Lubbock, TX

    Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.
    $31k-40k yearly est. 14d ago
  • HVAC Sales Service Representative

    Johnson Controls Holding Company, Inc. 4.4company rating

    Service representative job in Lubbock, TX

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us out: ******************* ZMNrDJviY What you will do The HVAC Sales Service Representative is critical to the overall growth and profitability of the HVAC Service business! You will be responsible for initiating, establishing, and building profitable service relationships between new customers and Johnson Controls (JCI). You will focus on selling renewable maintenance agreements as the key building block for establishing these relationships, and you will work within an assigned geographic territory, working as part of a local branch office and teaming with sales and operations professionals within the branch. You will use sales tools to plan and document sales progress as well as increase business opportunity in current accounts and you are expected to obtain and close business on a monthly basis. How you will do it Follow a disciplined and professional process to identify, target, and qualify prospective new customers and take advantage of market conditions and networks effectively to uncover new leads and contacts. Contact prospective customers and schedule appointments as well as build a referral network to identify new customers. Conduct sales calls designed to identify key sources of problems and/or dissatisfaction and consulting with Facility Directors regarding operating and maintaining heating/cooling, ventilation, and control system equipment. Develop a sense of urgency to resolve needs and position Johnson Controls as the supplier of choice. Propose solutions to prospective customers' needs through creative and innovative application of local branch service capabilities with a focus on selling renewable maintenance agreements with an emphasis on digital service offerings, sustainability, and decarbonization. Understand the customer's business and speak their language. Review and finalize proposals with prospects and secure their commitment to the Johnson Controls solution. Conduct customer kick-off meetings, resolve customer issues, create pull-through opportunities, maintain service agreements, extend service agreements, and support the collections process. Keep management informed of progress and account status using the Johnson Controls Salesforce tool. Know when to call for assistance from management to keep the sales process moving. Develop and implement territory marketing plans consistent with the Johnson Controls Building Solutions business strategy. Attend and present at trade shows. Participate in professional organizations. Represent Johnson Controls professionally by conducting business according to the highest standards of quality, pride, integrity, and performance. What we look for Required: Previous progressive B2B/Commercial sales roles with proven results. Aptitude for technical knowledge with high level of attention to detail. Enviable presentation skills complete with the ability to captivate in both individual and group communications. Selling of "service" and intangibles. Exposure to sales methodologies, standards, and disciplines. Preferred: Knowledge of Building HVAC Systems. Post-secondary education. Previous experience in Salesforce. #SalesHiring Salary Range: HIRING SALARY RANGE: $68k-84k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
    $68k-84k yearly Auto-Apply 23d ago
  • Bilingual Call Center Representative

    Maximus 4.3company rating

    Service representative job in Lubbock, TX

    Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference. Why Maximus? - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Competitive Compensation - Quarterly bonuses based on performance included! Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Track and document all inquiries using the applicable systems. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. - Must be fluent in English and specified secondary language. - Fluency in languages (English and Spanish) - Six months of customer service experience - Excellent soft phone skills - Good computer navigation skills - A quiet and distraction free work area #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 16.50 Maximum Salary $ 16.50
    $24k-32k yearly est. Easy Apply 9d ago
  • Juris Customer Success Consultant

    Lexis Nexis 4.4company rating

    Service representative job in New Home, TX

    Do you enjoy collaborating cross-functionally to deliver on common goals? Do you enjoy working towards resolving complex issues? About our team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. About the role In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients. Responsibilities: · Customizing and implementing appropriate applications and solutions for external clients · Analyzing client needs and participating in the design of business process requirements · Translating business requirements into off-the-shelf and customization specifications · Testing, documenting, and training client personnel on functional and business applications software · Guiding others in resolving complex issues in specialized area based on existing solutions and procedures Requirements: · Be able to anticipate potential objections and influences others to adopt a different point of view · Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services · Be able to work on your own with guidance in only the most complex situations · Have the ability to train and mentor junior staff · Be an expert of own discipline for clients · Be able to solve complex problems; takes a broad perspective to identify innovative solutions Work in a way that works for you Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. About the business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500. If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900. U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.
    $63.8k-106.4k yearly Auto-Apply 14d ago
  • Call Center Representative

    Perdue, Brandon, Fielder, Collins and Mott L.L.P

    Service representative job in Lubbock, TX

    Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 15 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in nine states. For more information on our Firm, please visit our website at ************** Position Summary: Perdue Brandon is a high-volume collection firm that offers a professional, yet casual environment. We are in search of a team member for our Collections Department to assist in the collection of delinquent fines and fees accounts through varying communication methods and possible suit preparation. We pay our Call Center Representatives a competitive wage of $15.00/hour. Essential Job Functions: Receive high volume of inbound phone calls Make outbound calls to account owners Track correspondence sent, received or requiring further action in account management system Research owner contact information as needed Meet daily, weekly and monthly production objectives Be accountable for call quality, attendance, and adherence to work schedule results Experience Requirement(s): Previous Office Experience (Preferred) Experience in a law office, collections environment or tax office (Preferred) Experience in customer service (Preferred) Education Requirement(s): High School diploma or equivalent (Required) Some college (Preferred) Competencies / Skills Essential Skills: Strong oral and written communication skills Proficiency in Microsoft Office, specifically Word, Excel and Outlook Ability to meet deadlines, work under pressure and prioritize tasks Strict attention to detail Ability to work independently Strong proficiency at multi-tasking Punctuality and dependability Preferred Skills: Decision-making skills Ability to work independently and make decisions that balance the interests of the firm and the customer Conflict Resolution skills Customers can be difficult, and you need to be able to respond to difficult behavior with diplomacy and tact Ability to work under pressure Candidates must demonstrate a healthy response to stressful situations Adaptability and Teamwork - Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals Work Environment This position involves: Sitting at a computer most of the day Utilizing a headset and being on the phone frequently On the job training Annual performance reviews ARE YOU READY TO JOIN OUR TEAM? If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
    $15 hourly 60d+ ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Service representative job in Lubbock, TX

    Benefits: Employee discounts Health insurance Paid time off Training & development FASTSIGNS #11701 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in weekly team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $2,600.00 per month At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $2.6k monthly Auto-Apply 60d+ ago
  • Sales & Service Representative

    MRC Global Inc. 4.3company rating

    Service representative job in Lubbock, TX

    MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Job Purpose The Sales & Service Representative is responsible for delivering business-to-business customer service throughout the order process of pipe, valves, and fitting products (PVF). This role involves creating and entering quotes, processing customer orders, and resolving customer issues. It is critical in maximizing customer value while supporting MRC Global's strategies for safety, gross margin growth, and financial/operational performance. The Sales & Service Representative is responsible for delivering business-to-business customer service throughout the order process of pipe, valves, and fitting products (PVF). This role involves creating and entering quotes, processing customer orders, and resolving customer issues. It is critical in maximizing customer value while supporting MRC Global's strategies for safety, gross margin growth, and financial/operational performance. Key Duties & Responsibilities * Respond to customer quote requests by sourcing products from inventory or external suppliers. * Build quotes that create customer value and profitability for MRC Global. * Identify and pursue sales opportunities to support overall growth. * Engage proactively with customers, using product knowledge to recommend solutions. * Use MRC Global systems/software for quotes, order processing, vendor POs, and related tasks. * Adhere to customer contract requirements (pricing, freight, delivery, KPIs). * Monitor shipping/delivery status and communicate updates to customers. * Resolve customer concerns using a problem-solving approach. * Ensure quoted products comply with approved manufacturer lists (AML) or specifications. * Reference customer guides and consult with internal/external resources to enhance service. * Handle advanced customer needs (external labor, RMAs, PO changes, special invoicing). * Communicate professionally with customers, suppliers, and coworkers. Required Experience * One (1) or more years in a customer-facing role, inside sales, or warehouse services; or recent completion of post-secondary education (Technical/Trade School, Associate or Bachelor's degree), preferably in industrial or sales fields. Skills & Abilities * Proficient in computer and software use. * Strong communication and knowledge-sharing skills. * Effective in one-on-one and small group presentations. * Detail-oriented with a sense of urgency. Working Conditions * Frequent driving/traveling. * Regular interaction with others. * Primarily desk/computer-based work. * Ability to sit/stand for extended periods. * For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. * Reasonable accommodation may be made to enable individuals to perform essential functions. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. California Employee Data Collection Notice
    $27k-41k yearly est. Auto-Apply 17d ago
  • Bank Treasury Onboarding and Servicing Specialist

    American Bank of Commerce 4.0company rating

    Service representative job in Wolfforth, TX

    Job DescriptionDescription: Are you looking for a career in a professional work environment where you can achieve personal and professional goals consistently and efficiently? If you are cooperative, supportive, disciplined, and have a people-focused nature, then our Treasury Onboarding and Servicing Specialist position could be a good fit for you. We are currently seeking qualified applicants to work as a Treasury Onboarding and Servicing Specialist in Wolfforth/Lubbock, Texas. The Treasury Onboarding and Servicing Specialist will manage the onboarding process for new treasury clients, assist in implementing treasury services, and provide ongoing servicing and support. This role will require a deep understanding of treasury products, excellent customer service skills, and the ability to effectively communicate with clients and internal teams. The individual will ensure clients' expectations are met while adhering to the bank's operational and compliance standards. Key Responsibilities: Treasury Client Onboarding Treasury Service Implementation Ongoing Client Servicing Account Maintenance & Updates Collaboration & Communication: About Us: At ABC Bank, we are committed to Growing Relationships, Simplifying the Process, and Doing the Right Thing in everything we do. We believe that building strong, long-term relationships with our customers, employees, and community is at the heart of every success. Our approach is centered around understanding the unique needs of those we serve, fostering trust, and providing personalized solutions. By focusing on the human side of business, we create connections that last and continue Growing Relationships. We also understand that navigating the world of finance can be complex. That's why we are dedicated to Simplifying the Process for our customers. We aim to make every interaction clear and straightforward, breaking down barriers and making financial decisions easier to understand and execute. At the core of our company is a commitment to Doing the Right Thing-always. Whether it's in our relationships with customers, the services we provide, or the decisions we make, we prioritize integrity and ethical practices. We hold ourselves to the highest standards, ensuring that every choice we make reflects our values and the trust our customers place in us. Join us and be part of a team that is driven by these values-where growth, simplicity, and integrity define our path forward. Why Join Us? A dynamic and supportive team environment Opportunities for growth and career development Competitive compensation and benefits package Job Duties: Treasury Client Onboarding: Guide new treasury clients through the onboarding process, ensuring all necessary documentation, agreements, and system setups are completed accurately and on time. Collaborate with relationship managers, sales teams, and operations to understand client needs and ensure the right treasury products and services are selected. Assist with initial approval processes to ensure that all bank policies and procedures are followed. Set up and configure treasury services such as ACH, wire transfers, fraud prevention tools, and account access. Treasury Service Implementation: Work directly with clients to implement and configure treasury solutions. Provide training and guidance to clients on the usage of treasury products, including online banking portals, reporting tools, and payment processing services. Coordinate with the IT and operations teams to address any technical issues related to system setups and ensure timely resolution. Ongoing Client Servicing: Serve as the primary point of contact for clients regarding treasury product inquiries, troubleshooting, and day-to-day service needs. Address client service issues promptly, ensuring high levels of client satisfaction and maintaining strong client relationships. Assist clients in navigating complex treasury processes and systems to optimize their banking experience. Monitor and report any client feedback or issues to internal teams, facilitating continuous service improvements. Account Maintenance & Updates: Manage updates and changes to client accounts, ensuring that any modifications are processed in compliance with internal policies and regulatory standards. Conduct regular reviews of client accounts to ensure accurate service delivery, identify opportunities for product enhancements or upgrades, and manage the risk profile. Account Analysis, maintenance and fee processing Collaboration & Communication: Work closely with internal departments, including Treasury Sales, Operations, IT, Relationship Officers, and Compliance, to ensure seamless service delivery. Maintain up-to-date knowledge of treasury products and services to effectively communicate offerings to clients. Participate in client meetings, calls, and presentations as needed to provide expertise on treasury products. Other duties as assigned by management. Regulatory Compliance: Ensure that all treasury operations comply with relevant banking regulations and industry standards. Assist with audits and regulatory inquiries related to treasury services. Other duties as assigned. Benefits: We offer a competitive salary and excellent benefit packages. Benefits vary based on employment status and position but can include: Medical, Dental, Vision, Telemedicine Paid Time off, Paid Volunteer Time, and Paid Holidays Flexible Spending Account, Dependent Care FSA Basic Life and AD&D Insurance, Voluntary Life and AD&D Long-Term Disability KSOP Retirement Plan Recruiting Referral Bonus Employee Stock Ownership Plan Lifestyle Spending Account Program If you are eager to make a difference and contribute to the financial success of others, we encourage you to apply and be a part of our ABC Bank Family! Requirements: Education: Bachelor's degree in Finance, Business, Accounting, or a related field is preferred. Experience: 2+ years of experience in a treasury, cash management, or banking services role, with a focus on client service or onboarding. Experience with treasury management systems, payment platforms, and banking software is highly preferred. Strong understanding of treasury products (e.g., ACH, wire transfers, remote deposit, fraud prevention, lockbox services, etc.). Skills: Excellent customer service and relationship-building skills. Strong problem-solving abilities and attention to detail. Ability to manage multiple projects and priorities effectively. Proficient in Microsoft Office Suite, particularly Excel; familiarity with treasury management systems is a plus. Solid understanding of banking regulations, KYC, and AML compliance. Strong communication skills, both written and verbal, to engage effectively with clients and internal teams. EEO/AA/Background Disclaimer If you are unable to submit your application electronically, you may contact the Human Resources Department at ************ so that we may assist you. Our Company assures that all applicants for employment and all of its employees are given equal consideration based solely on job related factors, such as qualifications, performance and availability. Such equal consideration applies to all personnel actions, including, but not limited to, recruitment, selection, appointment, job assignment, training, promotion, merit increases, demotion, termination, pay rates and fringe benefits. The company commits to a rigorous and planned effort to encourage men and women of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other non-job-related characteristic to find happy, vital and productive job fulfillment at all levels of our company. Qualified applicants will be required to have a drug screen in addition to background, credit, and reference checks.
    $29k-34k yearly est. 12d ago
  • Customer Service Facility Attendant

    Spinxpress

    Service representative job in Lubbock, TX

    Step into the Spotlight at SpinXpress In Lubbock, TX! Customer Service | Teamwork | Community Impact | Career Growth At SpinXpress, every team member is key to our success. We're looking for vibrant, service-focused individuals who want to grow with us while contributing to a workplace that's fun, inclusive, and full of opportunity. Join a high-integrity, family-style team and be part of an exciting culture shift that's changing the way people experience laundry. Our locations are equipped with high-performance, large-capacity machines that help customers get their laundry done quickly and efficiently, and we need talented, detail-oriented team members to match our fast-paced, energetic environment. Start Your Journey as a SpinNerd - Grow into a SpinAmbassador! We offer a clear path from entry-level to leadership, with competitive pay and a values-driven culture that supports both personal and professional growth. If you're passionate about innovation, sustainability, and community impact, this is the place for you. What You'll Gain: Flexible Part-Time Hours - Work as many shifts as you'd like. We offer morning, evening, weekend, and overnight options to fit your schedule. Paid Training - Start as a SpinNerd at $8/hour during a 6-week training period. Boosted Pay After Training - Earn $10-$12/hour, plus commissions, bonuses, and benefits once you're fully onboarded. 1-on-1 Mentorship - Work closely with experienced leaders who will help guide you toward your personal and professional goals. Career Development - We actively support internal growth and leadership development as we continue to expand. Team Connectivity - Stay in touch with teammates at other locations through our internal social media app. Friendly Competitions - Take part in store-wide contests and win rewards for top performance and productivity. Compensation Overview: Training Period: $8/hour for 6 weeks Post-Training: $10-$12/hour + Commission + Bonuses Our Mission: At SpinXpress, we create a fun, engaging, and customer-focused environment for both our team and our guests. Our promise? Clean, Bright, Safe - That's the SpinXpress Way. If you're ready to make a difference, grow your career, and join a team that truly cares, we'd love to hear from you! Customer Service / Team Work / Community Satisfaction / Career Growth Create a Fun and Welcoming job environment by maintaining a clean, neat, and organized facility Be a part of changing the way people think about laundry Build strong customer relationships within our communities by providing an Excellent Customer Service Experience Greet, Help, and Thank our customers Respond with urgency to customer inquiries, product and service questions, along with any customer issues Maintain a great visual presentation of our merchandise Educate and share our services, products, and promotions - sharing value for our customers Follow our company policies and procedures Comply with our uniform dress code Prioritize both Customer and Associate Safety Report in a timely manner all equipment, machines, and building maintenance opportunities Opportunity to get involved with nonprofit organizations and schools' football teams as we invest in our communities Be an integral part of our organization and help drive our growth: There'll be lots of opportunities to bring your ideas to the table. Seriously - we want you to take charge and be creative to help us get the results we're looking for at our facilities Availability / Team Player / Outgoing Enthusiasm, high energy, initiative, and professionalism Basic computer knowledge Ability to communicate effectively Ability to work on time and when scheduled Ability to multitask What you will earn: This is a Part-time Position, but you can work as many shifts as you like Flexible shifts. We'll work with your schedule to get a routine that works for you and your life - available mornings, evenings, weekends, and overnights One-on-one time with different leaders in the company to help you achieve your personal goals. Talent Development support for our upcoming leaders to staff, and place for our continued company growth Access to an internal social media app to connect with colleagues from other facilities Engage in friendly competition with coworkers and other stores, earning rewards for exceeding productivity goals
    $10-12 hourly 60d+ ago
  • Relief Customer Service Representative

    Vestis 4.0company rating

    Service representative job in Lubbock, TX

    The Relief Customer Service Representative Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful "Relief CSR" must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. * -Responsibilities/Essential Functions: Safely operate a company step van or box truck in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. * -Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. * -Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. * -Education: High school degree or equivalent * -License Requirements/ Certifications: Valid Driver's License * - Location: Lubbock, TX
    $26k-34k yearly est. 14d ago
  • Merchant Services Officer

    Primelending 4.4company rating

    Service representative job in Lubbock, TX

    PlainsCapital Bank is seeking to hire a Merchant Services Officer. The Merchant Services Officer is responsible for the development of new merchant services business, the expansion of existing bank business relationships, and the servicing of existing customers primarily in the area of merchant services. This position will serve as a merchant services point of contact and advisor in product knowledge, basic integration and specialization aspects with a focus on sales. Must be able to report to PCB's Main Bank located @ 5010 University Avenue, Lubbock, TX 79413, without the need for relocation assistance. Bachelor's degree in business or related field OR combination of equivalent relevant work experience and high school diploma, GED, or equivalent required. 3 to 5 years of relevant experience in a customer-facing banking (or related) role required. Previous experience in merchant services or treasury management sales strongly preferred. ETA CPP certification preferred. Self-motivated with strong business development, sales, and negotiation skills. Excellent verbal, written and interpersonal communication skills with the ability to interact with all levels of clients and Bank personnel. Excellent customer service and personal skills. Excellent PC skills, including word processing, presentations, and spreadsheets via Microsoft Office products as well as custom applications and systems. Experience using Salesforce or other CRM (customer relationship management) system a plus. Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment. Generates sales calls and leads with prospective and existing merchants to sell and support credit card processing and other optional services. Analyzes existing merchant statements to determine pricing options and provide client direction. Prepares, delivers, and presents proposals to prospective and existing merchants. Maintains proficiency in the changing environment of payment processing in order to set-up merchants, provide training, and download terminals. Maintains detailed records, reports, and logs pertaining to merchant referrals. Maintains an understanding and knowledge of compliance and risk issues collaborating with management to determine solutions. Answers questions regarding merchant services from customers and internal contacts. Communicates in a clear and succinct manner using multiple platforms. Additional responsibilities as required. The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.
    $30k-50k yearly est. Auto-Apply 60d+ ago
  • Relief Customer Service Representative

    Vestis Services

    Service representative job in Lubbock, TX

    The Relief Customer Service Representative Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful "Relief CSR" must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. --Responsibilities/Essential Functions: Safely operate a company step van or box truck in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. --Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. --Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. --Education: High school degree or equivalent --License Requirements/ Certifications: Valid Driver's License -- Location: Lubbock, TX Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $26k-34k yearly est. 14d ago
  • Service Development Representative

    Freedom Behavioral Hospital of Plainview

    Service representative job in Plainview, TX

    Job DescriptionSalary: NOTE: This position is currently filled. However, it is the policy of Freedom Behavioral to continue to take applications so that we can ensure there is no disruption in patient care if a vacancy occurs. Freedom Behavioral Hospital of Plainview, Texas is a 20 bed, acute geriatric psych facility located in Plainview, Texas. We are looking for an experienced Service Development Representative. Previous psychiatric experience in an acute setting is a must. Strong preference given to previous geriatric psych experience. Teamwork, team development and team training are all key qualities for this position. The Service Development Representative develops referral relationships with resources in the community and acts as a conduit for information between the facility and the resources making each aware of how their services may compliment and meet the clients needs. Collaborates with the Service Development Director, staff and community to identify specific areas of educational needs. An annual educational calendar is developed and then implemented to enhance community understanding of mental health issues and/or develop/improve staff skill levels. As Service Development Representative, case management functions within the community are undertaken. The function acts as a liaison between providers and referral sources to ensure the smooth transition of services from different levels of clinical intensity. PREFERRED KNOWLEDGE, SKILLS, AND/OR EXPERIENCE REQUIRED: Identify and develop potential referral sources. Increase referral sources. Assist hospital with maximizing the census through effective marketing. Generate public relations and marketing opportunities. Receive incoming inquiries and referrals from hospitals, community agencies, and families. Arrange for medical information to be received, both initial nursing report and required written paperwork. Without the Admissions/Marketing Coordinator, speak and/or meet with families about specifics of admission requirements and placement procedures. Contact area hospitals, community agencies and groups to promote and maintain good working relationships. Arrange and coordinate visits from area hospitals and agency staff. Competent with working on devices for daily and weekly reporting to gather data important to growth of your regions and services. Education: Prefer a license as a Social Work (preferably LCSW, LMSW, LPC or LPC (I)) Preference also as a Registered Nurse Experience: A minimum of two (2) years experience in Sales, Development or Admission Setting in healthcare and/or medical industry is required Proven experience in marketing/sales/customer service and or a clinical educator. Accustom using mobile tools and applications Acquired ability to observe goals as minimum standards and always strives to exceed minimum standards Proficient knowledge of tablets and smart phones Dependable Transportation and daily travel is a must for this position Compensation is outstanding with a stipend for gas, etc. as well car allowance. Freedom Behavioral Hospital of Plainview, Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or any any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $26k-35k yearly est. 7d ago
  • Health Information Management Representative - HIM Services

    Providence Health & Services 4.2company rating

    Service representative job in Lubbock, TX

    Works directly with patient care departments to ensure timely and appropriate completion of hospital wide statistics on a daily, monthly, quarterly and yearly basis. Orders all office supplies and completes P.O.s for payment to vendors. Contacts maintenance for repair of office equipment. Verification of H&P completion on in house patients Works with the DNFB process to ensure all charts are coded and billed. Communicates with other departments on combining of medical record numbers when duplicated. Requires limited supervision. DNFB Bedded and Unbedded Technician: Works on issues that are associated with out sourced companies to be coded and billed which affect the DNFB report daily. Helps management on projects that need special attention. Combines charts into the correct medical record numbers and communicate with different areas on corrections made. Requires limited supervision. HIM Representative - CMG Medical Records Storeroom: Process medical record requests for CMG physicians and assist with the cataloging, maintenance and storage of medical records in the Covenant Medical Group medical records warehouse. Requires limited supervision. Providence caregivers are not simply valued - they're invaluable. Join our team at Covenant Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: + Coursework/Training: Training in Excel, Word. + ART or equivalent education (for Medical Record Technician II - Floater) upon hire. + 1 year of Medical record related experience. + HIM Representative - CMG Medical Records Storeroom: 1 year of Medical record related experience, warehouse experience, or other customer service experience. + Computer data entry experience. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Requsition ID: 400752 Company: Covenant Jobs Job Category: Health Information Management Job Function: Revenue Cycle Job Schedule: Full time Job Shift: Day Career Track: Admin Support Department: 8002 CMG HIM SERVICES Address: TX Lubbock 2215 Nashville Ave Work Location: Covenant Medical Grp-Nashville Ave Workplace Type: On-site Pay Range: $14.80 - $22.18 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
    $14.8-22.2 hourly Auto-Apply 13d ago
  • Customer Service Representative

    VXI Global Solutions LLC 4.2company rating

    Service representative job in Levelland, TX

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. VXI Global Solutions is seeking dedicated and compassionate Emergency Roadside Assistance Agents (Customer Service Representatives) to join our team. In this critical role, you will provide essential support to customers who have rented vehicles from our client and are experiencing roadside emergencies. As the first point of contact, you will handle incoming calls from stranded customers, assess their situations, and coordinate the necessary assistance. Your role involves problem-solving, service coordination, and ensuring customer safety and satisfaction. This position requires you to work on-site in our vibrant Lubbock call center. *Benefits:* * *Competitive Salary:* Starting pay of $18.00/hr., plus incentives. * *Training:* Paid training provided to ensure you have the skills needed for success. * *Comprehensive Benefits Package:* Includes 401K, medical, dental, vision, and life insurance. * *Cell Phone Benefits:* $25/month per line for unlimited phone, text, and data. * *Referral for Life Program™:* Earn a residual bonus every pay period. * *Engaging Work Environment:* Enjoy luncheons, contests, and other incentive programs. * *Career Growth:* Opportunities for advancement within the company. * *Equal Opportunity Employer:* We are committed to diversity and inclusion in the workplace. *Key Responsibilities:* * *Customer Assistance:* Handle inbound calls from customers who are stranded and need roadside assistance for rental vehicles. * *Problem Solving:* Assess each situation to determine the best solution, such as arranging for towing, dispatching roadside assistance, or providing other necessary support. * *Service Coordination:* Coordinate with service providers to ensure timely assistance to the customer. * *Follow-Up:* Ensure that customers receive the required help and follow up to guarantee their safety and satisfaction. * *Documentation:* Maintain accurate records of all customer interactions and services provided. *Qualifications:* * *Customer Service Skills:* Proven ability to provide patient, empathetic, and effective customer service. * *Communication:* Strong interpersonal skills and the ability to build rapport with customers during stressful situations. * *Shift Flexibility:* Availability to all shifts, including overnight shifts, weekends and holidays. * *Experience:* At least 1 year of customer service experience in a single role. * *Education:* High School Diploma or GED. * *Background Check:* Must pass a background screening. * *Typing Skills:* Minimum typing speed of 25 WPM. * *Assessments:* Candidates must pass onsite assessments with a score above 80% prior to interviewing. * *Note:* This position is *100% on-site*. Join our dedicated team and make a difference in our vibrant, supportive call center environment. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
    $18 hourly 2d ago
  • Call Center Representative

    Perdue, Brandon, Fielder, Collins and Mott L.L.P

    Service representative job in Lubbock, TX

    Job Description Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 15 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in nine states. For more information on our Firm, please visit our website at ************** Position Summary: Perdue Brandon is a high-volume collection firm that offers a professional, yet casual environment. We are in search of a team member for our Collections Department to assist in the collection of delinquent fines and fees accounts through varying communication methods and possible suit preparation. We pay our Call Center Representatives a competitive wage of $15.00/hour. Essential Job Functions: Receive high volume of inbound phone calls Make outbound calls to account owners Track correspondence sent, received or requiring further action in account management system Research owner contact information as needed Meet daily, weekly and monthly production objectives Be accountable for call quality, attendance, and adherence to work schedule results Experience Requirement(s): Previous Office Experience (Preferred) Experience in a law office, collections environment or tax office (Preferred) Experience in customer service (Preferred) Education Requirement(s): High School diploma or equivalent (Required) Some college (Preferred) Competencies / Skills Essential Skills: Strong oral and written communication skills Proficiency in Microsoft Office, specifically Word, Excel and Outlook Ability to meet deadlines, work under pressure and prioritize tasks Strict attention to detail Ability to work independently Strong proficiency at multi-tasking Punctuality and dependability Preferred Skills: Decision-making skills Ability to work independently and make decisions that balance the interests of the firm and the customer Conflict Resolution skills Customers can be difficult, and you need to be able to respond to difficult behavior with diplomacy and tact Ability to work under pressure Candidates must demonstrate a healthy response to stressful situations Adaptability and Teamwork - Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals Work Environment This position involves: Sitting at a computer most of the day Utilizing a headset and being on the phone frequently On the job training Annual performance reviews ARE YOU READY TO JOIN OUR TEAM? If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Job Posted by ApplicantPro
    $15 hourly 5d ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Service representative job in Lubbock, TX

    Benefits: * Employee discounts * Health insurance * Paid time off * Training & development FASTSIGNS #11701 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus * Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: * Be the initial contact with current as well as prospective customers in our FASTSIGNS Center * Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders * Enjoy being involved in weekly team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center * Work with customers in numerous ways such as email, telephone, in-person and at their place of business * Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: * 2-3 years of retail or counter sales experience preferred * High school diploma or equivalent * Outgoing, responsive, eager to learn and has the ability to build relationships * Great listening and organization skills * Ability to sit for long periods (4 hours or more) * Ability to view a computer screen for long periods (4 hours or more) * Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $2,600.00 per month
    $2.6k monthly 60d+ ago
  • Sales & Service Representative

    MRC Global 4.3company rating

    Service representative job in Lubbock, TX

    MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. **Job Purpose** The Sales & Service Representative is responsible for delivering business-to-business customer service throughout the order process of pipe, valves, and fitting products (PVF). This role involves creating and entering quotes, processing customer orders, and resolving customer issues. It is critical in maximizing customer value while supporting MRC Global's strategies for safety, gross margin growth, and financial/operational performance. The Sales & Service Representative is responsible for delivering business-to-business customer service throughout the order process of pipe, valves, and fitting products (PVF). This role involves creating and entering quotes, processing customer orders, and resolving customer issues. It is critical in maximizing customer value while supporting MRC Global's strategies for safety, gross margin growth, and financial/operational performance. **Key Duties & Responsibilities** + Respond to customer quote requests by sourcing products from inventory or external suppliers. + Build quotes that create customer value and profitability for MRC Global. + Identify and pursue sales opportunities to support overall growth. + Engage proactively with customers, using product knowledge to recommend solutions. + Use MRC Global systems/software for quotes, order processing, vendor POs, and related tasks. + Adhere to customer contract requirements (pricing, freight, delivery, KPIs). + Monitor shipping/delivery status and communicate updates to customers. + Resolve customer concerns using a problem-solving approach. + Ensure quoted products comply with approved manufacturer lists (AML) or specifications. + Reference customer guides and consult with internal/external resources to enhance service. + Handle advanced customer needs (external labor, RMAs, PO changes, special invoicing). + Communicate professionally with customers, suppliers, and coworkers. **Required Experience** + One (1) or more years in a customer-facing role, inside sales, or warehouse services; or recent completion of post-secondary education (Technical/Trade School, Associate or Bachelor's degree), preferably in industrial or sales fields. **Skills & Abilities** + Proficient in computer and software use. + Strong communication and knowledge-sharing skills. + Effective in one-on-one and small group presentations. + Detail-oriented with a sense of urgency. **Working Conditions** + Frequent driving/traveling. + Regular interaction with others. + Primarily desk/computer-based work. + Ability to sit/stand for extended periods. + For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. + Reasonable accommodation may be made to enable individuals to perform essential functions. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. California Employee Data Collection Notice (******************************************************************************************************* At MRC Global, you can build a satisfying career, while making a difference. You'll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you'll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work. We invest in the growth and professional training of our team members creating more opportunities in your career. We offer tuition assistance and career development to support your professional growth. **MRC Global** offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team. At **MRC Global** , we care about and value all employees. During life changes and challenges, our Employee Assistance Program is available to all employees and household family members to help resolve issues, connect with the right mental health professional or community resource, and to identify other support tools designed to help our team members. We care about our community and place a major focus on environmental and social responsibility. We are committed to our people, our communities and preserving our planet. As a part of our company's culture and efforts in preserving our environment, we are supporting our customers in the transition to green energy and decarbonization.
    $27k-41k yearly est. 60d+ ago

Learn more about service representative jobs

How much does a service representative earn in Lubbock, TX?

The average service representative in Lubbock, TX earns between $22,000 and $41,000 annually. This compares to the national average service representative range of $24,000 to $45,000.

Average service representative salary in Lubbock, TX

$30,000

What are the biggest employers of Service Representatives in Lubbock, TX?

The biggest employers of Service Representatives in Lubbock, TX are:
  1. Global Elite Group
  2. MRC Global
  3. providencephotonics
  4. Cintas
  5. Johnson Controls Holding Company, Inc
  6. Providence Health & Services
  7. Freedom Behavioral Hospital of Plainview
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