Customer Service
Service representative job in Mount Morris, NY
AMAZING ON-SITE CUSTOMER SERVICE OPPORTUNITY!
Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent income!
Shift:
M-F Days
Must work one evening (until 9 PM) per week.
Position Type: DIRECT HIRE (Benefits start Day 1)
Pay: $17.25 - $17.75
Health + Welfare stipend adds an additional $4.23-$4.93/hour
Location: Geneseo, NY
Responsibilities
Do inbound and outbound calls and assist customers with questions, and issues
Discuss payment options and negotiate arrangements
Handle emails with a helpful, can-do attitude
Troubleshoot problems and find fast, friendly solutions
Document all customer interactions clearly and accurately in the system
Follow call scripts and document interactions
Represent the company with professionalism and positivity-every time
Experience
Diploma or GED required; extra education gets you noticed.
Excellent communicator who thrives on persuasion and problem-solving.
Comfortable juggling multiple systems while keeping customers engaged.
Hungry to learn, hit targets, and grow your career.
Strong communication, typing, and organizational skills
Familiarity with standard office systems and procedures
Ability to report to work, in-office, in Geneseo, NY
Benefits:
Competitive benefit options, including medical, dental, vision, and 401(k)
Click APPLY NOW to receive a phone call!
Pay Details: $17.25 to $17.75 per hour
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Consumer Document Review Representative
Service representative job in Olean, NY
Job Description
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
As a key member of the Loan Operations Department, the Loan Operations Document Review Representative 1 is primarily responsible for reviewing loan documentation to ensure compliance with regulatory requirements and internal policies. This role plays a critical part in the accurate onboarding of loans from various loan origination systems (LOSs) into Community Bank's core operating system.
Essential Responsibilities:
Review loan documentation and verify new loan data in the system for accuracy, ensuring compliance with regulatory requirements and internal policies; escalate major loan violations to the supervisor for further review
Identify and document exceptions for errors in calculations, missing documentation, and required corrections
Verify contract figures, disclosures, signatures, and supporting documentation based on loan type requirements
Review insurance applications and health-related eligibility questions, identifying and documenting exceptions for calculation errors or missing information
Enter and update data for loan renewals and modifications directly into the core system
Process cross-applications within the core system to allocate funds and fees to the appropriate general ledger during loan onboarding
Handle maintenance requests submitted by Loan Operations or other departments
Review and resolve general ledger discrepancies by processing necessary cross-applications and maintenance adjustments
Verify and process auto transfer forms in the system to ensure accuracy
Configure and manage document accessibility within the department's software systems
Maintain a strong working knowledge of all relevant laws, regulations, policies, and internal controls, ensuring ongoing compliance and timely completion of job-specific training requirements
Ancillary Duties:
Provide assistance wherever necessary to help the Loan Operations Department and the Bank in achieving their annual goals
Perform other related duties as assigned or directed
Qualifications
Education, Training and Requirements:
Associate's degree or equivalent work experience in related field required
Bachelor's degree preferred
All applicants must be 18 years of age or older
Skills:
Strong attention to detail as well as proven organizational and analytical skills
Ability to manage multiple tasks and prioritize effectively under time constraints
Excellent written and verbal communication skills
Proficiency in Microsoft Excel and Word, with the ability to create and manipulate data
Problem-solving skills with the ability to research and resolve issues independently
Experience:
Preference will be given to candidates with a minimum of one (1) year of banking experience, along with knowledge of lending products and services. Ideal candidates should also have a working understanding of the documentation required for onboarding loans to the core servicing system.
Deposit Services Specialist
Service representative job in Warren, PA
The Deposit Services Specialist I is responsible for the overall day-to-day operational functions of the Deposit Services department while providing support to branch offices and other internal departments. This position follows applicable regulations as they apply to processes within the Deposit Services department while analyzing reports and requests.
Essential Functions
* Ensure compliance with IRS regulations
* Ensure compliance with third party vendors
* Identify and resolve Customer Service issues
* Provide excellent customer and business unit support
* Perform critical account maintenance to deposit account
* Perform CIP review on all new CIF records
* Review and analyze deposit account reports to ensure compliance with policy and procedures
* Ensure compliance with Reg D limitations on savings products
* Responsible for Safe Deposit product and service
* Input data into related banking systems
* Ensure all performance standards are met
* Maintain appropriate departmental records and reports
* Perform product and service development related tasks
* Interact with other business units within Northwest, vendors, and/or business partners
* Partner with co-workers and other departments appropriately
* Protect the security of all information appropriately
* Recommend improvements to procedures
* Recommend product/delivery enhancements
* Attempt to exceed production expectations
* Ensure total quality of work performed
* Recommend quality control enhancements
Additional Essential Functions
Essential Functions
* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
* Work as part of a team
* Work with on-site equipment
Additional Responsibilities
* Complete other duties and special projects as requested by management
Safety and Health for those without supervisory duties
* Abide by the rules of the safety and loss prevention program
* Perform work tasks in a safe manner
* Report any and all injuries to supervisor
* Know what to do in case of an emergency
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma or equivalent
Work Experience
Less than 2 years Deposit Services experience
2 - 6 years Related banking experience
2 - 6 years Technological/relevant experience
General Employee Knowledge, Skills, and Abilities
* Ability to establish effective working relationships among team members and participate in solving problems and making decisions
* Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
* Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
* Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
* Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Additional Knowledge, Skills and Abilities
Knowledge of job specific banking products and services
Knowledge and understanding of deposit products and bank policy and regulations around each product
Knowledge of core operational systems and processes
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Auto-ApplyCustomer Sales & Serv Rep
Service representative job in Pleasant, PA
Want to use your customer service skills to solve real world problems?
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
Assist customers by phone and in person at our facility
Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
Process quotes, take orders and provide post-order service
REQUIREMENTS
Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
6 months of customer service experience preferred
Desire to increase knowledge in industrial distribution products
Excellent telephone skills
Ability and desire to learn new systems and processes quickly
Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
High school diploma or equivalent
Valid driver's license and clean driving record (MVR)
SAP / ERP experience, preferred but not required
Some knowledge of industrial distribution products and hydraulics, preferred but not required
SALARY & BENEFITS
As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
Base salary and bonus opportunities
Health, vision, and dental coverage, 401(k) w/ company match
Paid vacation, sick time, and company holidays
Tuition reimbursement
Personalized training and development program
Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
#LI - SB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Auto-ApplyCustomer Service Rep (03480) - Olean, NY
Service representative job in Olean, NY
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 17 years of age or older.
General Job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Additional Information
At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino's store owners, 90% of which started as delivery drivers and pizza makers in our stores!
Customer Service Teammate
Service representative job in Orchard Park, NY
Job Description
Text "GoCarWash" to 25000 to schedule an interview!!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation
Teammates in this role typically earn a base pay of $15.50 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Dining Services Associate
Service representative job in Hornell, NY
Local Opportunity. Big Impact.
Explore a Sining Service Associate Career with Purpose at Elderwood at Hornell
Wages Starting at: $15.60 per hour
Elderwood in Hornell, Part-time Position Available
Dining Service Associate (DSA) team members are responsible for ensuring the health and wellbeing of our residents by being responsible for food and beverage preparation, meal service, and kitchen/equipment sanitation. This individual also assists with providing a positive experience to the residents while following all applicable regulations.
Responsibilities
Dining Service Associate
1. Assists in the preparation and delivery of meals to residents according to department policy and position assignment.
2. Adheres to the resident's diet order, texture/consistency modifications, and menu preferences during the preparation and service of food items and beverages.
3. Performs all responsibilities of the designated position assignment during the scheduled shift in accordance with all safety regulations and standards of practice.
4. May serve meals to residents in dining areas according to seating chart and instructions on resident tray tickets.
5. Assists in care and maintenance of kitchen environment and equipment.
6. Regularly contributes to, and actively participates in, facility and department staff meetings and inservices.
7. May interact and communicate with residents/family members regarding meal service quality.
8. Utilizes electronic timekeeping system as directed.
9. Arrives to work on time, regularly, and works as scheduled.
10. Recognizes and follows the dress code of the facility including wearing name tag at all times.
11. Follows policy and procedure regarding all electronic devices, computers, tablets, etc.
12. Supports and abides by Elderwood's Mission, Vision, and Values.
13. Abides by Elderwood's businesses code of conduct, compliance and HIPAA policies.
14. Performs other duties as assigned by supervisor, management staff or Administrator.
Qualifications
Dining Service Associate
Minimum of 16 years of age
Employment Certificate/Permit required for applicable individuals
Prior customer service experience
ServSafe certification or willingness to obtain
Physical stamina necessary for constant activity
HS diploma or equivalent preferred
Prior food service, hospitality, serving, or restaurant experience desired
This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.
EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Auto-ApplyMembership Service Rep
Service representative job in Bradford, PA
Under the direction of the Membership Director, the Membership Services Representative will work with and for the best interest of the YMCA in offering excellent quality front line customer service to Y members, program participants, fellow employees, and the general public.
This position also treats everyone with courtesy, respect and consideration; displays integrity; listens actively and genuinely; communicates in a clear and pleasant manner; embraces differences among people; demonstrates an active willingness to learn and grow; accepts constructive criticism; works cooperatively as a team member.
Greets everyone by using names whenever possible; extends thanks whenever appropriate; makes relationship building the number one priority at all times. This position is responsible for ensuring that the mission, purpose, image and core values of the YMCA is conveyed.
ESSENTIAL FUNCTIONS:
1. Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
2. Interview and/or tour prospective members; sell memberships.
3. Build relationships with members; help members connect with one another and to the YMCA.
4. Remain knowledgeable about current program areas, activities, and membership information and be able to communicate it properly to our members and the general public.
5. Complete money transactions/receipts for memberships and program registrations.
6. Learn and operate DAXKO MemberST system independently.
7. Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
8. Attend monthly department meetings and scheduled All-Staff meetings.
9. Secure sub when unable to fulfill assigned shift and notify supervisor of change. Two weeks advance written notice required to request time off.
10. Carry out additional assignments and responsibilities as indicated by supervisor.
11. This job description may not be all-inclusive and duties may be modified when deemed appropriate by the CEO. Employees are expected to perform all other duties as assigned and directed by the CEO.
QUALIFICATIONS:
1. Excellent interpersonal and problem solving skills.
2. Ability to connect with people of diverse backgrounds.
3. Previous customer service, sales or related experience.
4. Basic knowledge of computers.
PHYSICAL DEMANDS:
The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to: bend, stoop, kneel, twist, sit, reach with hands, grasp, stand, hear, speak, have finger dexterity, walk, lift up to 10 pounds, push, pull and have visual acuity. Responsibilities may require a flexible work schedule including evening/weekend hours and the ability to work around 20-30 hours per week.
BENEFITS:
- COMPLIMENTARY YMCA Membership
- Program/Child Care Discounts
- Flexible Schedule
- Retirement Plan Options
The YMCA is an equal opportunity employment company. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion, national origin, disability, marital status, or arrest record.
As an employer, we will try to reasonably accommodate employees with religious beliefs.
Auto-ApplyCustomer Service Rep
Service representative job in Gowanda, NY
About Us
For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment.
SUMMARY
We are searching for a dynamic, upbeat Customer Service Professional! This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy.
If this sounds like you, please apply!
MINIMUM QUALIFICATIONS
EDUCATION: Associate degree
EXPERIENCE : Two years of Customer Service experience in a manufacturing environment, (or similar).
KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs.
SKILLS:
Good organizational skills and detail oriented.
The ability to meet deadlines.
The ability to work and prioritize workload with minimal supervision.
Effective communication skills.
PHYSICAL REQUIREMENTS
Must have the capability to use a computer for extended periods of time.
Verbal and written communication are required for this position.
SPECIFIC POSITION DUTIES
Directly communicates with customers, (via telephone, electronic media, in person).
Support On-Time delivery goals of the customer and Gowanda Electronics.
Communicate with internal departments to ensure customer requirements are met.
Maintain up to date files for Customer accounts.
Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required.
Maintain up-to-date listing of portal log in and password information.
Reports all changes to customer's account and/or in customer's account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer's account, or Gowanda Electronics status with the customer.
Maintain forecasts for assigned products in an accurate and timely manner.
Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary.
Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer.
When appropriate, may prepare and submit quotes and bids to customers, including:
Gathering appropriate information from customers to forward customer's price inquiries to Supply Chain.
Forward customer specifications to Supply Chain and/or Engineering as required.
Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company's margin guidelines.
Maintains Quote Log.
Participate in Sales Account meetings as required.
Participate in weekly Production Planning meetings.
Participate in other meetings as required.
Provide coverage to the Company's phone system as specified.
Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory.
Process Customer complaints in accordance with Gowanda Quality Management System.
Perform other customer-related duties as requested.
Meet all Company training requirements within established guidelines.
Maintain a clean and organized work area.
Promote “Safety First”, helping the Company to achieve “0” safety incidents.
Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity.
Additional administrative/office duties when needed.
Why should you join our team?
Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we've created an environment that focuses on innovation, empowerment, and recognition of individual expertise.
We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities!
Annual pay increases
Medical, Dental, Vision, & Prescription plans
Flexible Spending Accounts (FSA)
401K Program with Employer Match
Group Life Insurance
Short & Long Term Disability Coverage
Vacation & Sick (in addition to 11 paid holidays)
This position is not eligible for relocation allowance.
Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported.
Veterans are encouraged to apply.
Auto-ApplyCustomer Service Rep
Service representative job in Gowanda, NY
About Us
For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment.
SUMMARY
We are searching for a dynamic, upbeat Customer Service Professional! This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy.
If this sounds like you, please apply!
MINIMUM QUALIFICATIONS
EDUCATION: Associate degree
EXPERIENCE : Two years of Customer Service experience in a manufacturing environment, (or similar).
KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs.
SKILLS:
Good organizational skills and detail oriented.
The ability to meet deadlines.
The ability to work and prioritize workload with minimal supervision.
Effective communication skills.
PHYSICAL REQUIREMENTS
Must have the capability to use a computer for extended periods of time.
Verbal and written communication are required for this position.
SPECIFIC POSITION DUTIES
Directly communicates with customers, (via telephone, electronic media, in person).
Support On-Time delivery goals of the customer and Gowanda Electronics.
Communicate with internal departments to ensure customer requirements are met.
Maintain up to date files for Customer accounts.
Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required.
Maintain up-to-date listing of portal log in and password information.
Reports all changes to customer's account and/or in customer's account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer's account, or Gowanda Electronics status with the customer.
Maintain forecasts for assigned products in an accurate and timely manner.
Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary.
Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer.
When appropriate, may prepare and submit quotes and bids to customers, including:
Gathering appropriate information from customers to forward customer's price inquiries to Supply Chain.
Forward customer specifications to Supply Chain and/or Engineering as required.
Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company's margin guidelines.
Maintains Quote Log.
Participate in Sales Account meetings as required.
Participate in weekly Production Planning meetings.
Participate in other meetings as required.
Provide coverage to the Company's phone system as specified.
Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory.
Process Customer complaints in accordance with Gowanda Quality Management System.
Perform other customer-related duties as requested.
Meet all Company training requirements within established guidelines.
Maintain a clean and organized work area.
Promote “Safety First”, helping the Company to achieve “0” safety incidents.
Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity.
Additional administrative/office duties when needed.
Why should you join our team?
Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we've created an environment that focuses on innovation, empowerment, and recognition of individual expertise.
We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities!
Annual pay increases
Medical, Dental, Vision, & Prescription plans
Flexible Spending Accounts (FSA)
401K Program with Employer Match
Group Life Insurance
Short & Long Term Disability Coverage
Vacation & Sick (in addition to 11 paid holidays)
This position is not eligible for relocation allowance.
Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported.
Veterans are encouraged to apply.
Auto-ApplyCustomer Service Rep
Service representative job in Gowanda, NY
Job Description
About Us
For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment.
SUMMARY
We are searching for a dynamic, upbeat Customer Service Professional! This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy.
If this sounds like you, please apply!
MINIMUM QUALIFICATIONS
EDUCATION: Associate degree
EXPERIENCE: Two years of Customer Service experience in a manufacturing environment, (or similar).
KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs.
SKILLS:
Good organizational skills and detail oriented.
The ability to meet deadlines.
The ability to work and prioritize workload with minimal supervision.
Effective communication skills.
PHYSICAL REQUIREMENTS
Must have the capability to use a computer for extended periods of time.
Verbal and written communication are required for this position.
SPECIFIC POSITION DUTIES
Directly communicates with customers, (via telephone, electronic media, in person).
Support On-Time delivery goals of the customer and Gowanda Electronics.
Communicate with internal departments to ensure customer requirements are met.
Maintain up to date files for Customer accounts.
Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required.
Maintain up-to-date listing of portal log in and password information.
Reports all changes to customer's account and/or in customer's account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer's account, or Gowanda Electronics status with the customer.
Maintain forecasts for assigned products in an accurate and timely manner.
Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary.
Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer.
When appropriate, may prepare and submit quotes and bids to customers, including:
Gathering appropriate information from customers to forward customer's price inquiries to Supply Chain.
Forward customer specifications to Supply Chain and/or Engineering as required.
Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company's margin guidelines.
Maintains Quote Log.
Participate in Sales Account meetings as required.
Participate in weekly Production Planning meetings.
Participate in other meetings as required.
Provide coverage to the Company's phone system as specified.
Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory.
Process Customer complaints in accordance with Gowanda Quality Management System.
Perform other customer-related duties as requested.
Meet all Company training requirements within established guidelines.
Maintain a clean and organized work area.
Promote “Safety First”, helping the Company to achieve “0” safety incidents.
Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity.
Additional administrative/office duties when needed.
Why should you join our team?
Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we've created an environment that focuses on innovation, empowerment, and recognition of individual expertise.
We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities!
Annual pay increases
Medical, Dental, Vision, & Prescription plans
Flexible Spending Accounts (FSA)
401K Program with Employer Match
Group Life Insurance
Short & Long Term Disability Coverage
Vacation & Sick (in addition to 11 paid holidays)
This position is not eligible for relocation allowance.
Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported.
Veterans are encouraged to apply.
Membership Service Rep
Service representative job in Bradford, PA
Under the direction of the Membership Director, the Membership Services Representative will work with and for the best interest of the YMCA in offering excellent quality front line customer service to Y members, program participants, fellow employees, and the general public.
This position also treats everyone with courtesy, respect and consideration; displays integrity; listens actively and genuinely; communicates in a clear and pleasant manner; embraces differences among people; demonstrates an active willingness to learn and grow; accepts constructive criticism; works cooperatively as a team member.
Greets everyone by using names whenever possible; extends thanks whenever appropriate; makes relationship building the number one priority at all times. This position is responsible for ensuring that the mission, purpose, image and core values of the YMCA is conveyed.
ESSENTIAL FUNCTIONS:
1. Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
2. Interview and/or tour prospective members; sell memberships.
3. Build relationships with members; help members connect with one another and to the YMCA.
4. Remain knowledgeable about current program areas, activities, and membership information and be able to communicate it properly to our members and the general public.
5. Complete money transactions/receipts for memberships and program registrations.
6. Learn and operate DAXKO MemberST system independently.
7. Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
8. Attend monthly department meetings and scheduled All-Staff meetings.
9. Secure sub when unable to fulfill assigned shift and notify supervisor of change. Two weeks advance written notice required to request time off.
10. Carry out additional assignments and responsibilities as indicated by supervisor.
11. This job description may not be all-inclusive and duties may be modified when deemed appropriate by the CEO. Employees are expected to perform all other duties as assigned and directed by the CEO.
QUALIFICATIONS:
1. Excellent interpersonal and problem solving skills.
2. Ability to connect with people of diverse backgrounds.
3. Previous customer service, sales or related experience.
4. Basic knowledge of computers.
PHYSICAL DEMANDS:
The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to: bend, stoop, kneel, twist, sit, reach with hands, grasp, stand, hear, speak, have finger dexterity, walk, lift up to 10 pounds, push, pull and have visual acuity. Responsibilities may require a flexible work schedule including evening/weekend hours and the ability to work around 20-30 hours per week.
BENEFITS:
- COMPLIMENTARY YMCA Membership
- Program/Child Care Discounts
- Flexible Schedule
- Retirement Plan Options
The YMCA is an equal opportunity employment company. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion, national origin, disability, marital status, or arrest record.
As an employer, we will try to reasonably accommodate employees with religious beliefs.
GreenDrop Customer Service Attendant - Floater
Service representative job in Orchard Park, NY
**Job Title: GreenDrop Attendant- Floater** **Pay: $16.40 to $20.50** **Who we are:** GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse.
GreenDrop accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop at gogreendrop.com.
_[Footnote disclosure: GreenDrop is a for-profit company and registered professional fundraiser where required.]_
**What you can expect:**
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members.
+ We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
**What you get:**
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
**Benefits offerings including:**
+ Bundled health plans such as medical, Rx, dental and vision.
+ Company-paid life insurance for extra protection and peace of mind.
+ Programs to stop smoking, diabetes management coaching, and on demand care options.
+ A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
+ Paid time off from work for leisure or other hobbies.
+ A range of mental health services to assist you in managing daily life.
**What you'll be working on:**
+ The GreenDrop Site Attendant role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each and every day.
+ The Site Attendant will lead by example and demonstrate our Company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
**Essential Job Functions:**
Independently and collaboratively interact with donors while using a positive, optimistic, and intelligent technique.
**This includes but is not limited to the following:**
+ Always greet donors in a friendly manner, in full GreenDrop uniform.
+ Engage in pleasant conversation while acquiring donations from donors by utilizing the bin.
+ Assist donors with their donations and help to unload their vehicles.
+ Wear a tablet holder while recording donor information on the company iPad.
+ Assist truck driver during donation pick-ups.
+ Organize donations in the stock room.
+ Maintain the cleanliness of the site, both inside and outside.
+ Fill out supply orders to keep the site stocked with the necessary tools for job completion.
+ Other duties assigned by the manager.
+ Must be able to be on-site during working hours.
+ Must be able to perform essential job functions with or without reasonable accommodations.
**What you have:**
+ Ability to work independently without continuous supervision.
+ Have an outstanding ability to interact with people.
+ Strong desire to provide magnificent service.
+ Able and willing to lift up to 50lbs continuously throughout the day.
+ Ability to work in outside conditions within the different seasons.
+ Positive mindset, Punctual, Strong sense of urgency and able to take initiative in Job Duties.
+ Must possess a strong ability to positively communicate and interact with donors, co-workers, and management.
**Minimum Age Requirements:**
+ Must be at least 18 years of age.
**FLSA: Hourly**
**Travel: As necessary between locations**
**Work Type/Location:**
**3065 Niagara Falls Blvd., Amherst, NY 14228**
**3201 Southwestern Blvd., Orchard Park, NY 14127**
Savers/GreenDrop is an E-Verify employer
Customer Service Representative
Service representative job in Springville, NY
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.
Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do:
Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.
These values are what allow us to achieve Our Mission:
to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.
Our Opportunity
We are currently seeking an Customer Service Representative to join our team of professionals.
Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.
Key Responsibilities
As a critical and meaningful role within the Richelieu organization, the Customer Service Representative is primarily responsible for providing customer service support to the company by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This person will specialize in supporting our vast closet solutions. This position is also responsible for ensuring that excellent standards of service and high levels of customer satisfaction are maintained. The Customer Service Representative will report directly to the Operations Manager.
Answer phone calls from customers placing orders as well as provide sales quotes
Work closely alongside outside sales representatives with customer orders and quotes
Assist walk-in customers in the showroom with questions and order placement
Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom
Research product solutions for customers to solve field-project issues
Hours of operation are Monday to Friday, day shift only.
This position may require lifting/pushing/carrying items up to or more than 50 pounds, working around fumes, airborne particles, or toxic chemicals
What We Are Looking For
Experience providing customer service by phone or in-person, sitting at a desk for long periods of time
Knowledge, or curiosity with the ability to learn, about interior design, cabinetry, millwork, kitchen and bath design, or closets
Good general math ability; comfortable and adept at working with nprecise numbers and calculations
Excellent communication skills, maintaining a positive and professional demeanor with all customers
Thorough and committed to providing top-quality service to Richelieu customers, in accordance with our first core value: Customer Focus
Highly desired - fluency in Spanish to assist with our bilingual customers
AS400 (database) experience is preferred but not mandatory
High school graduate or equivalent required; additional college or educational courses may be helpful
Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks
Compensation and Benefits
Competitive market-based hourly pay rate of $21.63 an hour
Group insurance program (medical, dental, vision, life, disability, etc.)
Employee Stock Purchase Plan with employer matching
401(K) with employer matching
Paid vacation, sick days, and holidays
#RichelieuHR
Casual Customer Service Representative $17 hourly
Service representative job in Olean, NY
Casual offers approx. 8-15 hours weekly. Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
What you'll do:
As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
* Consistently to provide genuine, friendly, personable and professional service.
* Effective communication, interpersonal and organizational skills in person and on the phone.
* Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
* Proactively resolve escalated customer issues.
* Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
* Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
We can't wait to get to know you!
For a more detailed look into this role click here
or copy and paste the following link if using a mobile device
************************************************************************************************************************************
Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
Customer Service
Service representative job in Castile, NY
AMAZING ON-SITE CUSTOMER SERVICE OPPORTUNITY!
Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent income!
Shift:
M-F Days
Must work one evening (until 9 PM) per week.
Position Type: DIRECT HIRE (Benefits start Day 1)
Pay: $17.25 - $17.75
Health + Welfare stipend adds an additional $4.23-$4.93/hour
Location: Geneseo, NY
Responsibilities
Do inbound and outbound calls and assist customers with questions, and issues
Discuss payment options and negotiate arrangements
Handle emails with a helpful, can-do attitude
Troubleshoot problems and find fast, friendly solutions
Document all customer interactions clearly and accurately in the system
Follow call scripts and document interactions
Represent the company with professionalism and positivity-every time
Experience
Diploma or GED required; extra education gets you noticed.
Excellent communicator who thrives on persuasion and problem-solving.
Comfortable juggling multiple systems while keeping customers engaged.
Hungry to learn, hit targets, and grow your career.
Strong communication, typing, and organizational skills
Familiarity with standard office systems and procedures
Ability to report to work, in-office, in Geneseo, NY
Benefits:
Competitive benefit options, including medical, dental, vision, and 401(k)
Click APPLY NOW to receive a phone call!
Pay Details: $17.25 to $17.75 per hour
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Deposit Services Specialist
Service representative job in Warren, PA
The Deposit Services Specialist I is responsible for the overall day-to-day operational functions of the Deposit Services department while providing support to branch offices and other internal departments. This position follows applicable regulations as they apply to processes within the Deposit Services department while analyzing reports and requests.
Essential Functions
• Ensure compliance with IRS regulations
• Ensure compliance with third party vendors
• Identify and resolve Customer Service issues
• Provide excellent customer and business unit support
• Perform critical account maintenance to deposit account
• Perform CIP review on all new CIF records
• Review and analyze deposit account reports to ensure compliance with policy and procedures
• Ensure compliance with Reg D limitations on savings products
• Responsible for Safe Deposit product and service
• Input data into related banking systems
• Ensure all performance standards are met
• Maintain appropriate departmental records and reports
• Perform product and service development related tasks
• Interact with other business units within Northwest, vendors, and/or business partners
• Partner with co-workers and other departments appropriately
• Protect the security of all information appropriately
• Recommend improvements to procedures
• Recommend product/delivery enhancements
• Attempt to exceed production expectations
• Ensure total quality of work performed
• Recommend quality control enhancements
Additional Essential Functions
Essential Functions
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
Additional Responsibilities
• Complete other duties and special projects as requested by management
Safety and Health for those without supervisory duties
• Abide by the rules of the safety and loss prevention program
• Perform work tasks in a safe manner
• Report any and all injuries to supervisor
• Know what to do in case of an emergency
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma or equivalent
Work Experience
Less than 2 years Deposit Services experience
2 - 6 years Related banking experience
2 - 6 years Technological/relevant experience
General Employee Knowledge, Skills, and Abilities
• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Additional Knowledge, Skills and Abilities
Knowledge of job specific banking products and services
Knowledge and understanding of deposit products and bank policy and regulations around each product
Knowledge of core operational systems and processes
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Auto-ApplyCustomer Service Rep
Service representative job in Arcade, NY
Job Description
About Us
For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment.
SUMMARY
We are searching for a dynamic, upbeat Customer Service Professional! This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy.
If this sounds like you, please apply!
MINIMUM QUALIFICATIONS
EDUCATION: Associate degree
EXPERIENCE: Two years of Customer Service experience in a manufacturing environment, (or similar).
KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs.
SKILLS:
Good organizational skills and detail oriented.
The ability to meet deadlines.
The ability to work and prioritize workload with minimal supervision.
Effective communication skills.
PHYSICAL REQUIREMENTS
Must have the capability to use a computer for extended periods of time.
Verbal and written communication are required for this position.
SPECIFIC POSITION DUTIES
Directly communicates with customers, (via telephone, electronic media, in person).
Support On-Time delivery goals of the customer and Gowanda Electronics.
Communicate with internal departments to ensure customer requirements are met.
Maintain up to date files for Customer accounts.
Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required.
Maintain up-to-date listing of portal log in and password information.
Reports all changes to customer's account and/or in customer's account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer's account, or Gowanda Electronics status with the customer.
Maintain forecasts for assigned products in an accurate and timely manner.
Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary.
Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer.
When appropriate, may prepare and submit quotes and bids to customers, including:
Gathering appropriate information from customers to forward customer's price inquiries to Supply Chain.
Forward customer specifications to Supply Chain and/or Engineering as required.
Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company's margin guidelines.
Maintains Quote Log.
Participate in Sales Account meetings as required.
Participate in weekly Production Planning meetings.
Participate in other meetings as required.
Provide coverage to the Company's phone system as specified.
Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory.
Process Customer complaints in accordance with Gowanda Quality Management System.
Perform other customer-related duties as requested.
Meet all Company training requirements within established guidelines.
Maintain a clean and organized work area.
Promote “Safety First”, helping the Company to achieve “0” safety incidents.
Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity.
Additional administrative/office duties when needed.
Why should you join our team?
Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we've created an environment that focuses on innovation, empowerment, and recognition of individual expertise.
We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities!
Annual pay increases
Medical, Dental, Vision, & Prescription plans
Flexible Spending Accounts (FSA)
401K Program with Employer Match
Group Life Insurance
Short & Long Term Disability Coverage
Vacation & Sick (in addition to 11 paid holidays)
This position is not eligible for relocation allowance.
Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported.
Veterans are encouraged to apply.
Customer Service Rep(03350) - 936 E 2nd St
Service representative job in Jamestown, NY
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General Job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Relationship Banking Representative
Service representative job in Randolph, NY
Job Description
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
A Relationship Banking Representative is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.
Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism
Determine customer needs, explain and sell products and services
Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience
Telephone customers to schedule sales appointments and promote products suitable to the customer's needs
Participate in branch prospecting efforts and sales initiatives
Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
Serve as a liaison between customer and operational areas
Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
Ability to understand directions and adhere to established policy and procedures
Able to remain focused and organized to successfully complete responsibilities
Actively participate in branch meetings and training to enhance knowledge and development of skills
Other related duties as assigned or directed
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels
Qualifications
Education, Training and Skills Requirements:
High School Diploma or GED required
Excellent interpersonal and communication skills
Accurate and proficient math skills
Documentation skills with attention to detail
Clear thinking and ability to remain focused
Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence
Internal product knowledge and teller training (provided after hire)
Experience/Other:
Two (2) years of customer service and/or banking normally required
All applicants must be 18 years of age or older.