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Associate, Client Processing Representative I
The Bank of New York Mellon 4.4
Service representative job in Pittsburgh, PA
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
As a leading wealth manager, BNY Wealth Management is focused on helping successful individuals and their families build, manage and sustain their wealth across generations and market cycles. Through a unique service model focused on five Active Wealth practices - Investing, Borrowing, Spending, Managing Taxes, Protecting Legacies - they help clients in the U.S. and abroad achieve stronger after-tax performance to help maintain their wealth over generations.
We're seeking a future team member for the role of Associate, Client Processing Representative I to join our Wealth Management team. This role is located in Pittsburgh, PA.
In this role, you'll make an impact in the following ways:
Apply expertise and judgment in providing quality and complex client service and support to internal and external clients daily, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations, accounting services, and timely updates to client accounts.
Perform complex operational tasks in a product or functional area, including independent analysis and policy interpretation, and manual processing of updates to client accounts or company records.
Serve as the primary point of contact for clients, executing all correspondent requisites accurately and promptly with an understanding of the underlying business and specific client needs.
Maintain correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
To be successful in this role, we're seeking the following:
High school/secondary school diploma or the equivalent combination of education and experience is required; Bachelor's degree preferred.
5-7 years of total work experience preferred.
Experience in brokerage processing preferred.
Applicable local/regional licenses or certifications as required by the business.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here's a few of our recent awards:
America's Most Innovative Companies, Fortune, 2025
World's Most Admired Companies, Fortune 2025
"Most Just Companies", Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
$62k-83k yearly est. 4d ago
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Associate Sales Representative
Summitville Tiles, Inc. 3.6
Service representative job in Minerva, OH
Summitville, Minerva, OH
Are you ready to join a team that's redefining customer service and inside sales in the building materials industry? Summitville, part of General Shale and the global Wienerberger family, is seeking a positive, detail-oriented professional for our newly renovated Minerva, OH sales office-the hub for supporting our national distribution network and handling inquiries about our industry-leading thin brick, floor brick, and quarry tile products.
What Makes This Role Different?
This isn't just customer service. You'll build relationships with distributors across North America, serve as a trusted partner, and work closely with our external sales team, plant, and corporate office. Most of your work will focus on customer service and inside sales, helping you truly understand our customers and business. We offer comprehensive training and, for those who excel, there is a strong potential to move into an outside sales role-either at this location or another-after 18-24 months. While advancement isn't automatic, many of our team members have successfully made this transition as they've grown with us.
Key Responsibilities:
Answer product, order, pricing, and delivery inquiries
Process orders, quotes, and returns accurately
Collaborate with sales, production, and logistics for smooth deliveries
Troubleshoot and resolve customer issues
Maintain organized records and develop ongoing distributor relationships
Learn SAP systems and participate in sales training
Support and complete training with sales reps
Who Should Apply?
Open to recent college graduates seeking a career path into sales and those looking to start a sales career-no prior sales experience required, just a willingness to learn and help customers.
Company Culture:
Summitville combines the resources of the largest brick company in the country with a family-business feel. We pride ourselves on our products, service, and reputation for high-profile commercial projects. Our team values collaboration, positivity, and ongoing investment in people and facilities. You'll be part of a supportive environment where your growth is encouraged and your contributions matter.
Requirements & Benefits:
Detail-oriented, organized, and strong communicator
Proficient in Microsoft Office (Outlook, Excel, Teams)
Experience with SAP or building materials a plus
Bachelor's Degree preferred
Clean driving record and willingness to travel
Competitive pay, health/dental/vision insurance, retirement plan, paid time off, and more
If you're ready to make an impact and grow your career with a company that values its people, we want to hear from you! Apply today-this position is available immediately.
Learn more about General Shale and our portfolio of masonry and building solutions at *********************
$41k-52k yearly est. 1d ago
Sea Customer Care Specialist
Abacus Solutions Group 3.4
Service representative job in Coraopolis, PA
We are seeking a dedicated and enthusiastic recent college graduate for a Contract-to-Hire Sea Logistics Customer Care Specialist position. This role involves managing client interactions, coordinating air logistics operations, and ensuring seamless customer experiences.
Responsibilities:
Client Communication: Serve as the main contact for customer inquiries, providing information on air logistics services.
Shipment Coordination: Monitor and manage air shipments, ensuring timely and accurate delivery.
Issue Resolution: Address and resolve shipment discrepancies or issues promptly.
Documentation: Prepare and process necessary shipping and customs documentation.
Coordination: Collaborate with internal teams and external partners to ensure smooth logistics operations.
Data Management: Maintain accurate records of shipments and update relevant systems with current information.
Qualifications:
Education: Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
Skills: Excellent communication, organizational, and problem-solving skills.
Technical: Proficiency in Microsoft Office; familiarity with logistics software is a plus.
Attributes: Detail-oriented, customer-focused, and able to thrive in a dynamic environment.
Compensation: $23.00 - $25.00 per hour
$23-25 hourly 10h ago
Customer Development Representative
Home Genius Exteriors
Service representative job in Bridgeville, PA
Join One of the Fastest-Growing Remodeling Companies in the U.S!
Home Genius Exteriors has skyrocketed from $2.7M to $161M in just 6 years-and we're on track to hit $1B faster than anyone in the industry. We're looking for ambitious individuals ready to grow their careers in a fast-paced, high-energy environment.
What You'll Do:
Connect with new clients and set inspection appointments
Promote our top-rated products and services
Engage customers through face-to-face presentations
Sharpen your skills in weekly training sessions
What We're Looking For:
18+ years old, no experience or education required
Strong communication & people skills
Confident, motivated, and eager to grow
Flexible schedule: weekdays (11-7) & 4 weekends/month
Pay & Perks:
$17.25-$22/hr base ($25-$35+/hr with bonuses)
$65K-$135K+ annual earning potential (no cap, not a commissions position)
Bonuses, company trips (Cancun, Vegas, Bahamas), events & perks
Company vehicle for fieldwork
Health, dental & vision (with advancement - employees must qualify for these benefits: full time employee, earning the promotion of team lead before benefits packages can be offered)
Why HGE?
We're redefining remodeling-with a 97% employee satisfaction rating and 4.9 stars on Google. Here, you'll find more than just a job-you'll find
A Different Experience.
$33k-51k yearly est. 10d ago
Call Center Rep - In Office
The Whittingham Agencies
Service representative job in Leesville, OH
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 10d ago
Customer Service Advisor - McMechen - McMechen, WV
Wesbanco Bank Inc. 4.3
Service representative job in McMechen, WV
Back Customer Service Advisor - McMechen #51-8540 McMechen, West Virginia, United States Apply X Facebook LinkedIn Email Copy Location
This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be McMechen - McMechen, WV.
Market Wheeling Work Hours per Week 37.5 Requirements
High school diploma or GED required.
Banking, cash handling, sales, and customer service experience preferred.
Job Description
Summary:
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer ServiceRepresentative (CSR) and sales platform support as needed. The CSA is responsible for consumer and business relationship building efforts and focusing on daily sales initiatives. From an operational standpoint, the CSA is responsible to comply with all established Bank policies, procedures, and security measures. Responsibilities include operating as a CSR and/or providing necessary additional support of the banking center's sales and operational objectives as assigned.
Essential Functions:
Excellent Customer Service
Operational and Security Proficiency
Identify referral opportunities
Relationship building
Cross-selling of Bank's products and services
Business development (inside and outside)
Essential Duties and Responsibilities:
Personally models the standards of the Bank's Mission, Vision, and Pledge.
Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client.
Accepts and accurately processes all financial service transactions.
Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
Complies and operates within security and audit procedures.
Consistently meets and exceeds defined sales goals for loans, deposits, partner referrals and profitability.
Promotes the sales culture within the banking center by demonstrating strong ability to sell and successfully promote the Bank's products and services in order to reach individual and team sales goals.
Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met.
Continually monitors performance against the banking center goals by adjusting individual goals and initiating sales promotions as needed to meet those goals.
Executes consistent, outbound calling activities inside the banking center by utilizing customer lists. Promotes bank products consistently and makes appropriate business line referrals as defined by location goals.
Educates bank team on uncovering opportunities to help advance financial wellness of customers.
Sets priorities and follows through on the implementation of the defined sales and service activities.
Promotes company products and services in the community to assist in the continuing growth of the Bank.
Supports proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements.
Actively participates in regular sales and staff meetings.
Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues.
Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate.
Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed.
Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures.
Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Cross trained and expected to assist with operational duties.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Must be willing to register and maintain registry with the Nationwide Mortgage Licensing System and Registry (NMLS), to comply with the S.A.F.E. Act Requirements.
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
Strong consumer lending skills are preferred with a solid understanding of consumer lending products.
Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.
Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.
Must have strong product knowledge for the level of selling and successfully promoting bank products expected with position.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Sound mathematical and analytical skills preferred.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
Full-Time/Part-Time Full-time Area of Interest Retail Services All Locations McMechen, West Virginia, United States
$26k-30k yearly est. 2d ago
Consumer Loan Sales Rep., Wexford
Dollar Bank, FSB 4.1
Service representative job in Pittsburgh, PA
Goal oriented and self motivated? Take your successful sales experience and put it towards helping customers with their consumer loan needs. The candidate will be responsible for originating and servicing new consumer loans (Home Equity, Auto, Personal, Credit Card) through a variety of means including networking, telemarketing and through participation in community events, and tradeshows. The position will allow you to save customers money and help them reach their financial goals. This position is 100% in person.
Qualifications:
* Two (2) years of related sales experience required with a proven track record of
achieving sales goals required.
* High School Diploma/GED required.
* Demonstrated ability and desire to build consumer loan relationships and meet all
related sales goals.
* Excellent written and verbal communication skills and ability to conduct formal
presentations.
* Demonstrated proactive techniques, creativity, resourcefulness, and self-motivation in
producing results.
* Must be detail oriented and be able to prioritize in a fast-paced environment.
* Proficient in Microsoft Office products including, but not limited to Word, Excel, Outlook
and Teams.
* Must be able to maintain integrity, transparency, and perform in an ethical manner at all
times.
* Must be available until 7pm on some weekdays and on some Saturdays.
* Must possess a valid driver's license, access to a reliable vehicle, and valid insurance.
* Candidates being considered will be subject to additional background checks as required
by the office of the Comptroller of Currency.
Principal Activities and Duties:
* Personally provide an exceptional level of customer service to all internal and external
customers with the goal of creating long term customer loyalty
* Achieve all goals by consistently implementing effective relationship building techniques
taught in training and consistent with the Bank's Mission, Value, and Core Objectives.
* Consistently generate new loan production and the associated products and services
through proactive efforts including:
o Utilization of effective outbound calling efforts
o Calling on businesses in the market area
o Generating new Vendors via utilization of the Preferred Referral Program
within immediate market as well as maintain existing vendor relationships
through follow-up with these vendors.
o Participating in networking and community events,
o Soliciting current customers within the branch,
o Handling online CHAT inquiries
o Participation in trade shows.
* Assist management with the coaching and development of team members to ensure
that they achieve their individual sales goals.
* Adhere to all operational processes and procedures that have been put in place within
the loan center assigned.
* Comply with all Federal and State Banking regulations that apply.
* All employees have the responsibility and the accountability to serve as risk managers
for their businesses by understanding, reporting, responding to, managing, and
monitoring the risk they encounter daily as required by Dollar Bank's risk management
program. Compliance with regulatory laws and company procedures is a required
component of all position descriptions.
$36k-47k yearly est. 2d ago
Human Relations Representative 1
Commonwealth of Pennsylvania 3.9
Service representative job in Pittsburgh, PA
Are you interested in investigating discrimination allegations and upholding fair treatment? Do you share our vision that all people in the great state of Pennsylvania will live, work, and learn in an environment free from unlawful discrimination and all forms of marginalization? If so, we welcome you as a potential member of our team to help address discrimination and protect the citizens of Pennsylvania by ensuring their equal civil rights under the law.
DESCRIPTION OF WORK
This position enforces the provisions of the Pennsylvania Human Relations Act by investigating and conciliating complaints of discrimination primarily in employment and public accommodations alleged to have occurred because of a protected class such as race, color, sex, national origin, ancestry, religious creed, age, familial status, disability, and/or retaliation.
As a Human Relations Representative 1, you will investigate and conciliate complaints of alleged discrimination primarily in employment and public accommodations, assess jurisdiction, draft and investigate complaints of discrimination, and serve as the facilitator of the settlement process by communicating settlement proposals.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as a Human Relations Representative Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
One year of professional administrative investigative, criminal investigative, regulatory investigative, civil rights, or human rights experience involving gathering evidence, interviewing, and reporting investigative findings; and a bachelor's degree that includes 12 credits in human resources, labor management relations, civil rights, social work, social justice, public policy, public administration, or a related field; or
An equivalent combination of training and experience that includes 12 college credits in human resources, labor management relations, civil rights, social work, social justice, public policy, public administration, or a related field.
Other Requirements:
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.
Legal Requirements:
A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
You must pass a background investigation.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date
.
Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
$42k-51k yearly est. 2d ago
Customer Service Advisor
Valvoline Instant Oil Change 4.2
Service representative job in Bridgeville, PA
What You'll Do:
As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting
impressions and build loyal customers by using product knowledge and services to present oil change options and
additional services. No matter your experience, our training program will prepare you to communicate successfully
with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you
become an expert on our products, services, and company knowledge.
At VIOC, “It all starts with our people.” Creating a diverse and welcoming workplace with team members from varied
backgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons with
disabilities are strongly encouraged to apply.
The perks and benefits we'll provide you*:
Competitive weekly pay - $17.25 per hour
Paid on-the-job training - No previous automotive experience is required
Flexible work schedule: No late evenings or holidays
Paid time off (PTO), and holiday pay
Company provided uniforms and tools
Tuition and certification assistance and access to a FREE online university
Medical and prescription drug coverage - with Health Savings Account contributions
Dental, vision, and 401(k) retirement savings plans - 100% match up to 5%
We promote from within - a commitment we are passionate about
Back-up Child and Elder Care
50% discount on Valvoline Instant Oil Change (VIOC) automotive services
*Terms and conditions apply, and benefits may differ depending on location.
What you'll need to succeed:
Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations
Effective interpersonal and oral communication skills
Interacting with people face-to-face
Eagerness to learn and grow
Occasionally lift up to 50 pounds
Willing to be top-side technician cross-trained
Have full mobility and can work with your hands above your head
Can stand for extended periods of time and climb stairs
Comfortable working in a non-climate-controlled environment
English fluency in reading, writing, and speaking
How you'll advance in your career:
At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here to learn more and
to hear from some of our ‘Vamily' members. With an award-winning training program, commitment to safety, and fair
and honest values, we're here to help you reach every milestone.
*Terms and conditions apply, and benefits may differ depending on location
Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email
...@valvoline.com
to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
$17.3 hourly 10d ago
Primary Contact Center Representative (Call Center)
First National Bank of Pennsylvania 4.5
Service representative job in Pittsburgh, PA
Primary Office Location:503 Martindale Street 4th Floor. Pittsburgh, Pennsylvania. 15212.Join our team. Make a difference - for us and for your future.
Primary Contact Center Representative
Business Unit: Retail Operations
Reports to: Contact Center Supervisor
Position Overview:
This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer's needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.
Primary Responsibilities:
Responds to a high volume of incoming telephone calls related to customer service requests and general inquiries. Resolves customer issues and promotes products and services by identifying the customer's needs, determining the best solution, and communicating the resolution to the customer while meeting all key performance metrics.
Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.
Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.
Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the "voice of the customer" by submitting feedback.
Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
1
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent communication skills, both written and verbal
Excellent customer service skills
Detail-oriented
Ability to work and multi-task in a fast paced environment
Ability to use general office equipment
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Basic Level
Strong problem solving ability
Patience when dealing with difficult situations.
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A
Physical Requirements or Work Conditions Beyond Traditional Office Work:
Ability to work some holidays and weekends.
Ability to sit for extended periods of time
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
$25k-29k yearly est. 3d ago
Customer Service Expert II
Calgon Carbon Corporation 4.6
Service representative job in Moon, PA
Calgon Carbon | A Kuraray Company is growing-and so can your career. Be part of a global leader in environmental solutions, where your work directly impacts the quality of air and water around the world.
Customer Service Expert II Location: Headquarters - Moon Township, PA
Excellent Benefits: Medical, dental, prescription & vision, HSA & retirement savings (401k) - Generous Company Match! Perks: Incentives/bonus plans, competitive pay, dress for your day, hybrid schedules, paid time off (vacation starting at 3 weeks), tuition reimbursement, wellness programs, fun events, learning & development opportunities.
Hours of work: Full-time position with hours Monday-Friday 8:30-5:00
The Customer Service Expert II will process all SAP order types, both domestic and international) for all products and services (carbon, service, equipment, IX, third party items) from order entry to the coordination of all the necessary paperwork associated with these types of orders (proforma paperwork, shipping documents, etc.). The incumbent will work very closely with Sales, Logistics, Equipment Project Managers, Field Services, Finance, Quality, Plants and Warehouses to process orders from receipt through invoicing. Duties and Responsibilities (not limited to)
Responsible for correct SAP order entry to ensure material, transportation, field services, samples, COA or other documents are executed according to the customers' POs
Provide material availability and delivery information to sales staff, customers, etc.
Facilitate necessary communication to ensure order confirmation (material availability and credit)
Secure information for creation and maintenance of customer master files and price condition records in SAP
Provide freight quotes to customers for LTL shipments using the company's FDS tool
Research and manage customer invoice questions and customer complaints for resolution of immediate and future issues and to avoid/resolve aging accounts receivable problems
Ensure appropriate and thorough review of month-end closing items (credits, condition records, manual pricing, PO documentation) to prevent any deficiencies in revenue recognition process
Qualifications
A high school diploma or equivalent certification is required
2-3 years of sales and distribution or customer service experience is required
SAP experience is required
Demonstrated ability to work in a team, multitask, set priorities, and deal with confidential information
Knowledge of Calgon Carbon's products, services, organizational structure and business processes preferred
International/Export Customer Service experience with clear understanding of Incoterms 2010 / 2020 preferred
Fluency in Spanish preferred
About Calgon Carbon
At Calgon Carbon, we are scientific innovators with a proud legacy of over 80 years and more than 205 patents to our name. Since pioneering the first activated carbon products from bituminous coal in the 1940s, we've been at the forefront of developing cutting-edge technologies and solutions to meet the world's evolving air and water purification needs.
Today, our portfolio includes more than 700 direct market applications across a wide range of industries. Headquartered in Pittsburgh, Pennsylvania, Calgon Carbon employs approximately 1,685 professionals and operates 20 facilities worldwide dedicated to manufacturing, reactivation, innovation, and equipment fabrication. In Europe, we operate under the name Chemviron.
In March 2018, Calgon Carbon became part of the Kuraray Group. Together, we offer complementary products and services, united by a shared commitment to delivering the highest quality and most innovative activated carbon solutions to customers around the globe.
Calgon Carbon is an Equal Opportunity Employer, including disabled/veteran
$110k-148k yearly est. Auto-Apply 60d ago
Financial Paraplanner/Client Service Specialist
Golden Reserve LLC
Service representative job in Pittsburgh, PA
Golden Reserve is looking for an experienced Client Services Specialist (CSS). Our CSS is a mix of a Paraplanner and Client Services Coordinator. Unlike other financial institutions, this is NOT an administrative role.
As a CSS, you would be responsible for (1) managing our entire back-end client sales process, including the building our client Roadmaps (our version of a financial plan), (2) delivering world-class first line ongoing client support and service, and (3) facilitating start-to-finish insurance application execution.
Our CSS Team is recognized as the Engine of Golden Reserve that drives this company forward.
Golden Reserves unique approach to financial services is redefining financial planning we hold monthly seminars that you would help support and have weekly TV & Radio Shows across Ohio. And it is working, we are one of the fastest growing companies in Ohio, with close to 20 offices and regularly recognized as one of the most innovative financial service companies in the country.
What we ask:
·
Client Service Excellence
: Understanding that we are entrusted with the life savings of our clients is a huge responsibility that we do not take lightly.
·
Be The Engine
: Ensure our Sales team is supported so that we can help more families being the steady and consistent voice and leader in every office to make sure we dont stop moving forward.
·
Commitment
: we know we must earn your trust, but we expect every recruit to be committed to our process and systems of managing client services and support to learn the GR-Way.
What we provide:
· CSS
Captains
you will have a three (3) dedicated supporting CSS Team Members that help you manage your (1) workload, (2) new business support (outstanding applications) and (3) policy and training needs.
·
Competitive Salary
- $70,000 - $100,000.
·
Benefits -
Generous time off policy, Health Insurance, Vision Insurance, Dental Insurance, 401(k), & Life Insurance.
WORK SCHEDULE:
Office locations are in Green Tree & Wexford. Work hours are 8:30 am - 5:30 pm in-office with a 1-Hour lunch. Must be available to work occasional evening hours to support our educational workshops, as needed. We also pay overtime.
If you want to help us change the world of finance and are looking for a highly challenging and rewarding career, please fill out our application and send over your resume.
BEFORE YOU APPLY this is NOT a typical financial services position to learn more about the CSS role, check out: A Day in the Life of a CSS. To learn more about how we are different, check out Expedition Retirement, to see if our
mission
is the right fit for you. (*********************************************************
You can also learn more at *********************
Two (2) years+ of financial services experience.
Life Insurance Annuity Application Excellence completion, monitoring & management.
GRIT we built this company brick by brick on a blue-collar mindset where accountability, ownership, problem-solving, and toughness still matter in this workplace.
Compensation details: 70000-100000 Yearly Salary
PI42fac3b6dd21-31181-39341747
$70k-100k yearly 8d ago
Customer Service - Highlands Sports Complex
The Sports Facilities Companies
Service representative job in Triadelphia, WV
Job Description
CUSTOMER SERVICE TEAM MEMBER - Highlands Sports Complex
Sports Facilities Management, LLC
DEPARTMENT: OPERATIONS
REPORTS TO: GENERAL MANAGER
STATUS: PART-TIME
ABOUT THE COMPANY:
Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Highlands Sports Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national and regional recognition as a Top Workplace in 2022 and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Customer Service Team Member is expected to provide excellent guest service while working in various departments of the facility. This position involves guest services, food and beverage departments, and events.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Interacting and assisting guests as needed
Assist with events from set up to take down
Perform various tasks related to scheduled work area
Operate and balance a cash drawer
Resolve all guest concerns and complaints and/or direct to appropriate Manager
Complete special projects, daily assignments and other duties as directed by management
MINIMUM QUALIFICATIONS:
Flexible work schedule (e.g., Week Days, Week Nights, Weekends, Holidays and long hours) and regular attendance necessary
Must have reliable transportation
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent computer skills and able to learn facility software
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well-being of others
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Must be able to lift 30 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
Will be required to operate a computer and register
Facility has intermittent noise
PREFERRED:
Have a basic understanding of sports
Have a basic understanding of working with large amounts of money and being able to balance the register after each shift
Age 18 or older
Job Posted by ApplicantPro
$43k-96k yearly est. 7d ago
Technical Service Representative
Overhead Door Corporation 3.8
Service representative job in Hopedale, OH
Provides technical support to customers, field technicians, and employees who are diagnosing, troubleshooting and repairing Garage door access systems. Provides detailed support on shipped or installed products, including malfunctioning or failed components, configuration systems errors, installations. Technical support will also provide support for complex applications being investigated by Customers.
* Work with customers/employees to investigate customer issues, identify solutions, advise customer, and providing resolution
* Provide support to customer/users where the product is highly technical and sophisticated in nature.
* Analyze issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with installed garage door access systems.
* Assists in the successful resolution of service escalations.
* Reports design, reliability and maintenance, and production problems to Quality, design engineering, production, and systems (IT) support.
* May be involved in customer installations and/or training.
* Logging and keeping records of customer/employee queries
* Analyzing call logs so you can identify like/similar field issues for common solutions
* Updating self-help documents so customers/employees (CCR's) can resolve problems themselves
* Working with customers, field Sales, and Engineering in support of customer visits, as required, for more complex issues
Essential Skills
* A strong technical background with the ability to explain complex information in simple, clear terms to Customers and other employees.
* An ability to assess each customer specific field issue by accessing records including but not limited to (Original sales records, production work orders, systems generated Bills of materials, engineering drawings, product literature , warranty documents, vendor documents, etc.).
* Interpret and edit routine to complex distributor orders
* Ability to make judgment calls when required to resolve field issues or make recommendations
* Ability to read and understand cut bills and simple to complex shop and engineering and Architectural drawings.
* Excellent working knowledge of computer systems in including CAD/Solid Works and excel as well as the ability to create PDF Files for external dissemination.
* Ability to manage argumentative callers and convert conversation into a positive experience
* Good analytical and problematic solving skills
* Understanding of garage door design, configuration, and installation requirements a plus.
* Good interpersonal and customer care skills
* Good accurate records keeping
* Ability to travel as needed to troubleshoot field issues (estimated 15% travel)
Preferred BS in a technical application such as Mechanical Engineering or Associates Degree or Technical training institution.
High School Diploma
$40k-47k yearly est. Auto-Apply 60d+ ago
Senior Client Specialist
Baird 4.7
Service representative job in Pittsburgh, PA
About the Role:
As a Senior Client Specialist at Baird, you'll be a strategic partner in delivering exceptional client service and strategic partnership to one or more Financial Advisors. This role goes beyond daily operations-leading complex client onboarding, managing high-touch communications, and orchestrating efficiencies in process. You'll also drive business development by identifying growth opportunities, enhancing advisor effectiveness, and contributing to long-term practice success. Ideal candidates are licensed professionals with sharp analytical skills, a proactive mindset, and a passion for delivering exceptional service in a dynamic wealth management environment.
Check out this video to learn more about the day in the life of our Senior Client Specialists!
The Impact You'll Make:
Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan.
Gain knowledge of and leverage partnership with Baird's Corporate Resource Groups to provide the best wealth management solutions to clients.
Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken.
May schedule client appointments and/or conference room for appointments.
Assemble/generate materials including paperwork and reports for client meetings.
Understand and ensure business adherence with firm and financial industry regulatory policies
May manage FA and Team's social media presence (website, LinkedIn, X etc.).
Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models.
May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact.
Seek ways to enhance FA(s) business effectiveness and marketability.
Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed
May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors' instructions or upon client's verbal direction.
May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary.
Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors' business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days' activities.
What You'll Bring to Baird:
5+ years of prior industry work experience
Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses
Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms
Excellent verbal and written communication skills
Detail oriented with an emphasis on accuracy
Critical thinking and proactive problem solving skills
Good analytical skills with ability to perform semi-advanced math
Understanding of compliance regulations including the client complaint process and correspondence policies
Bachelor's degree preferred, not required.
#LI-PWM2
Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
$75k-106k yearly est. 60d+ ago
Immigration Services Officer
Department of Homeland Security 4.5
Service representative job in Pittsburgh, PA
Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.
If you're ready to help safeguard the nation's immigration system and combat immigration fraud, review the
$86k-125k yearly est. 1d ago
Sales & Customer Service Representative
Titan Management Acquisitions 4.6
Service representative job in Pittsburgh, PA
Titan Management Acquisitions is a promotional marketing firm in the Pittsburgh, PA area. Our experience on the ground means we're a powerful asset for business campaigns and publicity efforts. Like a fine suit, every service offered to our clients are finely tailored based on specific products and targets
.
Our mission is to build connections between our clients and their potential customers by creating a standard of excellence and providing top notch service, while fostering our teams' growth through a rewarding and progressive environment.
Job Description
We are seeking an enthusiastic, efficient person to join our sales team to help with sales processes and customer service. Duties of this position include communicating and building relationships with customers, coordinating with other departments, maintaining a customer database, and promoting a quality image of the company.
We are a small company with a national reputation. We continue to expand our reach to new markets and customers. Our sales team works with terrific clients across the country engaging in face to face sales interactions with customers.
NO D2D
NO B2B
NO Cold Calling
Paid Training Provided!
Benefits include:
- Full paid training
- Flexible work schedule
- Incentives plan
- Weekly guaranteed base pay
plus commission
- Advancement opportunities
- Bonus Opportunities
Qualifications
Qualifications
One to two years of experience in customer service or business setting
Ability to be organized and efficient under varying workloads
Demonstrate initiative and self-direction
Demonstrate team skills
Good interpersonal and communication skills
Attention to detail
Additional Information
Check us out at
**********************************
Like us on Facebook
Connect with us on LinkedIn
Follow us on Twitter
$29k-37k yearly est. 1d ago
Sales & Service Representative
MRC Services Co 4.6
Service representative job in Coraopolis, PA
MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.
Job Purpose
The Sales & ServiceRepresentative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & ServiceRepresentative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & ServiceRepresentative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.
Key Duties & Responsibilities
Individual must be able to perform the essential duties with or without reasonable accommodation.
Respond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them externally.
Build quotes that simultaneously create value for the customer and profitability for MRC Global.
Identify and actively pursue sales opportunities to contribute to overall sales growth.
Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.
Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers' orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.
Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.
Verify the on-time shipping/delivery status of pending inbound and outbound shipments.
Communicate status proactively with the customer and adjust product sourcing efforts if needed.
Proactively respond to customers' needs and concerns with options by using a problem-solving approach.
Validate that products specified in customers' quote requests are permitted per their respective approved manufacturer's list (AML) or other customer-provided specifications.
Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes.
Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.
Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.
Required Experience
One (1) or more years' experience in a dedicated customer-facing role, inside sales, and/or warehouse services.
OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor's degree, preferably with studies in industrial or sales.
Skills & Abilities
Competent in the use of computers and software applications.
Ability to communicate and promote ideas and transfer detailed knowledge to others.
Ability to effectively present information in one-on-one and small group situations.
Attention to detail and work with a sense of urgency.
Working Conditions
Frequent driving/traveling.
Able to interact with others frequently.
Most work is performed at a desk or in front of a computer.
Able to sit/stand for long periods of time.
For additional position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
Reasonable accommodation may be made to enable individuals to perform essential functions.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
California Employee Data Collection Notice
$31k-36k yearly est. Auto-Apply 8d ago
Call Center Rep - In Office
The Mutters Agency
Service representative job in Leesville, OH
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 10d ago
Customer Relations Specialist
We Staff Better, LLC 4.3
Service representative job in Wellsburg, WV
Job Description
Customer Relations Specialist is a skilled and goal-oriented position which takes ownership of their home Branch's goals and growth through building and maintaining customer relationships. In this position, you will serve as a Branch leader, responsible for the success, performance, and strategies of the business. You will communicate with customers daily via email, phone, and in-person visits. Local travel is required. You will work in tandem with Branch Staffing Specialist/Supervisor to ensure orders are filled, backing up in all office tasks as needed.
Vacation with tenure. Uncapped bonuses. Health, dental, eye offered.
How much does a service representative earn in Weirton, WV?
The average service representative in Weirton, WV earns between $20,000 and $45,000 annually. This compares to the national average service representative range of $24,000 to $45,000.
Average service representative salary in Weirton, WV