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The differences between service secretaries and service administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service secretary and a service administrator. Additionally, a service administrator has an average salary of $54,573, which is higher than the $30,948 average annual salary of a service secretary.
The top three skills for a service secretary include patients, customer service and data entry. The most important skills for a service administrator are customer service, patients, and data entry.
| Service Secretary | Service Administrator | |
| Yearly salary | $30,948 | $54,573 |
| Hourly rate | $14.88 | $26.24 |
| Growth rate | -8% | 5% |
| Number of jobs | 25,307 | 57,561 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 30% | Bachelor's Degree, 53% |
| Average age | 50 | 43 |
| Years of experience | 2 | 2 |
A service secretary performs administrative and clerical duties, such as maintaining databases and filing systems, coordinating meetings, and preparing documents. The core skills that a service secretary should possess to perform his/her or her responsibilities include strong interpersonal skills, knowledge of general office procedures, and the ability to operate office equipment. Service secretaries are employed in industries like business, law, and education. Having extensive experience in secretarial and clerical work is an advantage to qualify for the service secretary position.
A service administrator is responsible for assisting the customers' inquiries and concerns, recommending service alternatives, processing refunds, and escalating high-level complaints to the service manager for immediate resolution. Service administrators receive and process orders, take customers' special instructions, and ensure that they get the highest customer satisfaction, generate more revenues, and improve the company's branding recognition. A service administrator also informs the customer of promotional offers and new services by utilizing sales pitches and other marketing strategies. They should have excellent communication and customer service skills to keep a customer's loyalty.
Service secretaries and service administrators have different pay scales, as shown below.
| Service Secretary | Service Administrator | |
| Average salary | $30,948 | $54,573 |
| Salary range | Between $22,000 And $42,000 | Between $33,000 And $88,000 |
| Highest paying City | East Hartford, CT | Sunnyvale, CA |
| Highest paying state | Connecticut | California |
| Best paying company | EastHartford Schools | VMware |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a service secretary and a service administrator in terms of educational background:
| Service Secretary | Service Administrator | |
| Most common degree | Bachelor's Degree, 30% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between service secretaries' and service administrators' demographics:
| Service Secretary | Service Administrator | |
| Average age | 50 | 43 |
| Gender ratio | Male, 7.0% Female, 93.0% | Male, 32.4% Female, 67.6% |
| Race ratio | Black or African American, 9.3% Unknown, 3.9% Hispanic or Latino, 16.3% Asian, 3.8% White, 66.0% American Indian and Alaska Native, 0.7% | Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.6% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 6% | 9% |