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The differences between service secretaries and service writers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a service secretary, becoming a service writer takes usually requires 6-12 months. Additionally, a service writer has an average salary of $39,016, which is higher than the $30,948 average annual salary of a service secretary.
The top three skills for a service secretary include patients, customer service and data entry. The most important skills for a service writer are customer service, repair orders, and warranty claims.
| Service Secretary | Service Writer | |
| Yearly salary | $30,948 | $39,016 |
| Hourly rate | $14.88 | $18.76 |
| Growth rate | -8% | -4% |
| Number of jobs | 25,307 | 163,441 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 30% | High School Diploma, 33% |
| Average age | 50 | 40 |
| Years of experience | 2 | 12 |
A service secretary performs administrative and clerical duties, such as maintaining databases and filing systems, coordinating meetings, and preparing documents. The core skills that a service secretary should possess to perform his/her or her responsibilities include strong interpersonal skills, knowledge of general office procedures, and the ability to operate office equipment. Service secretaries are employed in industries like business, law, and education. Having extensive experience in secretarial and clerical work is an advantage to qualify for the service secretary position.
A service writer is an employee who acts as an informative middleman between a business owner and its customers in the automotive sector. To develop this relationship, service writers must provide successful management of product or service delivery to their customers. Service writers must correctly manage their scheduled appointments to avoid overwhelming their mechanics with incoming vehicular repairs while monitoring the service progress to avoid delivery delays. They must also know how to encode customer profile information into the computer system.
Service secretaries and service writers have different pay scales, as shown below.
| Service Secretary | Service Writer | |
| Average salary | $30,948 | $39,016 |
| Salary range | Between $22,000 And $42,000 | Between $24,000 And $61,000 |
| Highest paying City | East Hartford, CT | College Park, MD |
| Highest paying state | Connecticut | Maryland |
| Best paying company | EastHartford Schools | American Institute of Physics |
| Best paying industry | Manufacturing | Manufacturing |
There are a few differences between a service secretary and a service writer in terms of educational background:
| Service Secretary | Service Writer | |
| Most common degree | Bachelor's Degree, 30% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between service secretaries' and service writers' demographics:
| Service Secretary | Service Writer | |
| Average age | 50 | 40 |
| Gender ratio | Male, 7.0% Female, 93.0% | Male, 62.7% Female, 37.3% |
| Race ratio | Black or African American, 9.3% Unknown, 3.9% Hispanic or Latino, 16.3% Asian, 3.8% White, 66.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 18.4% Asian, 5.8% White, 59.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |