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The differences between support analysts and reports analysis managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a support analyst, becoming a reports analysis manager takes usually requires 6-8 years. Additionally, a reports analysis manager has an average salary of $96,576, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for a support analyst include customer service, troubleshoot and technical support. The most important skills for a reports analysis manager are data analysis, financial analysis, and data management.
| Support Analyst | Reports Analysis Manager | |
| Yearly salary | $75,989 | $96,576 |
| Hourly rate | $36.53 | $46.43 |
| Growth rate | 10% | 17% |
| Number of jobs | 107,039 | 64,213 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 68% |
| Average age | 42 | 46 |
| Years of experience | 2 | 8 |
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
A reports analysis manager oversees the design and delivery of reports then analyzes the reports to evaluate business functions and key operations and performance metrics. They also recruit, train, develop and supervise analyst-level employees. They also ensure the accuracy of data and deliverables of reporting employees with comprehensive policies and processes. Examining and analyzing reports for stakeholders and leadership is also important in this role.
Support analysts and reports analysis managers have different pay scales, as shown below.
| Support Analyst | Reports Analysis Manager | |
| Average salary | $75,989 | $96,576 |
| Salary range | Between $50,000 And $114,000 | Between $73,000 And $127,000 |
| Highest paying City | Jersey City, NJ | Manchester, NH |
| Highest paying state | New Jersey | Montana |
| Best paying company | The Citadel | Rackspace |
| Best paying industry | Finance | Energy |
There are a few differences between a support analyst and a reports analysis manager in terms of educational background:
| Support Analyst | Reports Analysis Manager | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between support analysts' and reports analysis managers' demographics:
| Support Analyst | Reports Analysis Manager | |
| Average age | 42 | 46 |
| Gender ratio | Male, 63.1% Female, 36.9% | Male, 64.8% Female, 35.2% |
| Race ratio | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 7.7% Unknown, 4.1% Hispanic or Latino, 14.7% Asian, 9.3% White, 63.8% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 11% |