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The differences between support clerks and shop clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support clerk and a shop clerk. Additionally, a support clerk has an average salary of $35,159, which is higher than the $34,468 average annual salary of a shop clerk.
The top three skills for a support clerk include customer service, data entry and patients. The most important skills for a shop clerk are basic math, math, and top quality.
| Support Clerk | Shop Clerk | |
| Yearly salary | $35,159 | $34,468 |
| Hourly rate | $16.90 | $16.57 |
| Growth rate | -5% | -5% |
| Number of jobs | 163,168 | 106,275 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 36% |
| Average age | 47 | 47 |
| Years of experience | 2 | 2 |
A support clerk is primarily in charge of performing administrative support tasks in an office, making the daily workflow easier. Their responsibilities typically include preparing and processing documentation, answering and forwarding calls, handling correspondence, disseminating and organizing files, and running errands as needed. They may also update databases, maintaining records of all transactions. Furthermore, as a support clerk, it is essential to maintain an active communication line with staff, coordinating to ensure efficient and smooth workplace operations.
A shop clerk is primarily in charge of assisting clients in a retail store, ensuring efficient service for client satisfaction. Their responsibilities include greeting and identifying the clients' needs, answering inquiries, locating products, offering promotions, and recommending alternatives as needed. They must also maintain the cleanliness of the sales floor, clearing the obstructions and disposing of expired or defective products. Furthermore, a shop clerk must manage the product displays, devising strategies to make them more presentable to the customers.
Support clerks and shop clerks have different pay scales, as shown below.
| Support Clerk | Shop Clerk | |
| Average salary | $35,159 | $34,468 |
| Salary range | Between $22,000 And $54,000 | Between $26,000 And $44,000 |
| Highest paying City | San Diego, CA | New York, NY |
| Highest paying state | Hawaii | Massachusetts |
| Best paying company | Los Alamos National Laboratory | University of California, Berkeley |
| Best paying industry | Government | Transportation |
There are a few differences between a support clerk and a shop clerk in terms of educational background:
| Support Clerk | Shop Clerk | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 36% |
| Most common major | Business | Business |
| Most common college | Stanford University | Western Carolina University |
Here are the differences between support clerks' and shop clerks' demographics:
| Support Clerk | Shop Clerk | |
| Average age | 47 | 47 |
| Gender ratio | Male, 26.1% Female, 73.9% | Male, 34.6% Female, 65.4% |
| Race ratio | Black or African American, 10.7% Unknown, 4.6% Hispanic or Latino, 20.6% Asian, 8.4% White, 54.6% American Indian and Alaska Native, 1.0% | Black or African American, 9.4% Unknown, 4.8% Hispanic or Latino, 19.8% Asian, 6.9% White, 58.0% American Indian and Alaska Native, 1.1% |
| LGBT Percentage | 6% | 6% |