Technical support engineer jobs in Florida

Technical Support Analyst - 3-Month Contract (Orlando Area) Looking for an opportunity to make an impact on a high-visibility technology rollout? Join Visionaire Partners as a Technical Support Analyst and help drive a mission-critical implementation. What You'll Do: Spend about 70% of your time setting up and breaking down equipment, 30% troubleshooting and repairs Shadow and support the lead technician Replace outdated hardware (8GB PCs and 4:3 monitors) Handle hardware swaps for new systems, label printers, scanners, iPads, and more Keep workstations tidy and professionally organized (because cable chaos is never a good look) Manage inventory, follow device naming conventions, and escalate printer issues as needed Support SIM/TCP training sessions and related equipment Follow IT security processes and contribute to continual improvement initiatives What You Bring: 1+ year of tech support experience (hardware, software, Windows, MS Office, AD, networking) Strong deskside troubleshooting skills Ability to image, configure, and re-image PCs with approved apps and systems access Excellent documentation, communication, and customer service chops Flexibility to work some weekends or on-call shifts Valid driver's license, reliable vehicle, and ability to transport IT gear between offices Must pass background and drug screening (marijuana excluded) Details: Contract Duration: Jan 9, 2026 - Apr 9, 2026 Location: On-site across Orlando area offices Perks: Visionaire Partners offers a competitive W-2 contractor benefits package, including 401(k) with match, health coverage, FSAs, life and disability insurance, and more.

BEST BILL RATE ---- PLEASE CALL AT ************ DIRECTLY NO THIRD PARTIES CALL US citizens ONLY THIS IS A DIRECT BANKING CLIENT REQUIREMENT ! Those authorized to work without sponsorship are encouraged to apply please. Reach Shaily Sharma - ********** Email: ************************************* // ********** Desktop Support Technician / IT Technician 100 % Onsite - Pensacola, FL Duration : Long term ongoing with no end date - Requires frequent overtime and late-night work, particularly during peak periods or tight project deadlines. - Standard work schedule is Monday through Friday, onsite. However, project assignments may require work on weekends and holidays, depending on operational needs. - Must possess a valid REAL ID-compliant driver's license or equivalent form of federally accepted identification. - Ability to lift 50 pounds and move equipment. - Ability to crawl and work under office desks and furniture - Ability to work after hours as needed - Experience with • Virtual Desktop Environments • Large scale hardware deployments • Microsoft 365 project • IT Asset Management Please send qualified resumes directly to : ************************************* // ********** Thanks, Shaily Sharma Zillion Technologies Inc. Asst. Director - Talent Acquisition ********** Email: ************************************* // **********

As a Technical Support Analyst, you will act as an advanced technical support resource for external clients, providing technical support and ensuring a seamless customer experience. You will work cross-functionally with development, account management, and product, to troubleshoot complex technical problems, provide solutions, and enhance the overall customer experience. Salary: $65-75k based on experience Note: This is a Second Shift position. Your hours will be 12:00 PM - 8:00 PM ET. Key Responsibilities: · Advanced Troubleshooting: Investigate, diagnose, and resolve escalated software issues reported by external clients. · Collaboration: Work with Client Management team to provide guidance and escalate unresolved issues to development teams. · Customer Communication: Provide timely updates and resolutions to external clients, ensuring high levels of customer satisfaction. · Documentation: Maintain detailed records of issues, solutions, and troubleshooting steps in the support ticketing system. · Root Cause Analysis: Identify recurring issues and recommend long-term fixes to prevent future occurrences. · Testing & Validation: Reproduce reported bugs, test solutions, and validate fixes before deployment. · Training & Mentorship: Assist in training external customers on software functionality and troubleshooting techniques. · Process Improvement: Provide feedback on support processes and contribute to documentation to enhance efficiency. Required Skills & Qualifications: · Technical Expertise: o Experience with troubleshooting desktop software applications, databases, APIs, or cloud-based solutions. o Extensive knowledge of SQL and database technologies o Familiarity with scripting (Python, Bash, PowerShell) or debugging tools is a plus. · Customer Support Experience: o Prior experience in a technical support role. o Strong problem-solving skills and the ability to explain technical issues to non-technical users. · Soft Skills: o Excellent communication and interpersonal skills. o Ability to work independently and manage multiple priorities. o Strong analytical thinking and attention to detail. Preferred Qualifications: · Experience working with ticketing systems like Zendesk, ServiceNow, or Jira. · Experience supporting external software users. · Ability to read and interpret application logs or system error reports.

Helpdesk/ServiceDesk Engineer I Temporary to Permanent structure Responsibilities: • Serve as the first point of contact for customers seeking technical assistance via phone, e-mail. • Diagnose, research and resolve tier 1 technical hardware and software issues making sure to adhere to all SLA's. • Follow up with clients to ensure their IT systems are fully functional after troubleshooting. • Prioritize and manage several open issues at one time. • Direct unresolved issues to the next level of support personnel in a timely manner. • Log all customer interactions into the ticketing system. • Maintain the highest possible level of customer service. • Work with vendors and internal stakeholders to ensure accurate, effective training content. • Other duties as assigned. • Rotating after hours support. Knowledge/Expected skills: • Solid knowledge in Microsoft applications and environments. • knowledge in Windows Server. • knowledge in Windows Active Directory. • Basic knowledge in Linux. • Basic knowledge in TCP/IP and non TCP/IP protocols . • Basic knowledge with LAN and WAN infrastructure. • Basic knowledge in PRI and telecommunications. • Basic knowledge with Firewalls, authentication systems. • Basic knowledge with installation and maintenance of network cabling. • Basic knowledge with configuration and maintenance of Unifi. • Ability to perform hardware and software installations. • Ability to troubleshoot and problem solve. • Ability to organize and prioritize multiple work priorities. • Ability to respond promptly and accurately to Help Desk requests for information and assistance. • Ability to work with others, takes time to help co-workers achieve their objectives and goals when input is needed from different areas in order for timelines to be met. Reports to the Helpdesk Manager.

About the Role We are seeking a skilled and proactive IT Operations Specialist to support our company's technology infrastructure and ensure the reliable performance of our IT systems and data center environment. This role combines hands-on technical support with ongoing data center maintenance to guarantee optimal uptime, security, and service quality across the organization. Key Responsibilities Provide first- and second-level support for hardware, software, network, and user-related issues. Monitor system performance, perform preventive maintenance, and resolve technical incidents promptly. Ensure the reliability and security of servers, storage systems, and network devices within the data center. Execute routine data center operations, including hardware installations, patching, cabling, and inventory management. Support IT infrastructure upgrades, deployments, and migrations in coordination with internal teams and external vendors. Maintain up-to-date documentation of infrastructure assets, configurations, and support procedures. Participate in on-call rotations to handle after-hours incidents and scheduled maintenance activities. Ensure compliance with company IT policies, backup strategies, and data protection standards. Qualifications Bachelor's degree in Information Technology, Computer Science, or equivalent work experience. 3+ years of experience in IT support, system administration, or data center operations. Strong knowledge of Windows/Linux systems, virtualization (VMWare and Proxmox), and networking fundamentals. Hands-on experience with hardware installation, cabling, server racking, and monitoring tools. Familiarity with Active Directory, ITSM platforms (e.g., ServiceNow), and backup/recovery systems. Strong analytical, troubleshooting, and communication skills. Ability to work independently and manage multiple tasks under time pressure. Nice to Have Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator Associate, or VCP. Experience supporting cloud or hybrid infrastructures. Sophos XGS Firewall knowledge What We Offer Dynamic and collaborative work environment. Opportunities for professional development and certification. Competitive compensation and benefits. If you think you can meet our requirements, please send you resume to ********************************** We look forward to meeting you asap!

Support the Credit Union by assisting with network operations and desktop administration. Provide technical support for tier II and tier III issues. Support staff access to the internet and network resources. Follow established procedures to install software and updates on workstations. Complete projects and assignments independently or under little supervision. Performs processing and run jobs on core system independently or under supervision. We encourage you to view and apply directly at edfed.org/careers Duties & Responsibilities: Perform the duties and responsibilities of the IT Support Specialist II. Deploy computer images, applications, and updates to all workstations. Assist in the administration of network devices, VLANS, and configurations. Troubleshoot advanced issues with Windows PCs and internet connections. Mentor lower-level Helpdesk/IT technicians. Work on assigned projects. Skills: Creating and administering Group Policy Objects Experience in the Microsoft 365 ecosystem Experience in enterprise-level imaging processes (preparing computers for imaging and deployment) Experience with hardware inventory management systems Mobile Device Management Requirements: Associate's degree or equivalent combination 5 years of related work experience Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned. The following are some benefits offered to employees: Paid Holiday Paid Birthday Paid Sick and Personal Days Paid Vacation Retirement/401K with matching contributions Medical, Dental and Vision Insurance Life Insurance and Long Term Disability Tuition reimbursement for Undergraduate and Graduate courses Various Incentive Programs Career opportunities About Us: As a financial institution, EdFed has been dedicated to providing our members, the South Florida educational community, with quality financial services since 1935. As an employer, we strive to provide staff with challenging career opportunities, great benefits, and a friendly work environment. Confidentiality is of the utmost importance in this position.

Executive Desktop Support: Provide comprehensive, white-glove technical support for executive-level Windows and mac OS laptops, desktops, mobile devices (iOS/Android), and associated peripherals. Software & Application Support: Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools). Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices. Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed. VIP Service: Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution. Documentation: Maintain accurate records of support requests, resolutions, and executive asset inventory. Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology. Collaboration: Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions. Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices Thanks and regards paul ****************

Immediate need for a talented JavaScript Tech Support Engineer - Integrations. This is a 12+ month contract opportunity with long-term potential and is located in Orlando, FL (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 25-93208 Pay Range: $30 - $35/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: - Provide guidance on prioritizing and creating efficient workflows to keep up with workload. Maintain and display excellent queue and case management skills. Perform Case quality Checks to ensure cases are staying on track. Personal commitment to quality and customer service Frontend browser debugging experience required. Key Requirements and Technology Experience; Key skills; Web Services - REST, SOAP Scripting /Rest API Relational databases - MySQL, Oracle, and Similar SSO/Authentication Email Configuration and Maintenance Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication Understanding of Email Troubleshooting Knowledge on Web Services (SOAP, REST) Experience Data Extraction Technologies (e.g. JDBC, ODBC) Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Experience with relational databases - MySQL, Oracle, and Similar Our client is a leading cloud-based software company, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

The Technical Support Engineer provides technical assistance for both application support and desktop administration. This role requires troubleshooting software and hardware issues, managing IT assets, and ensuring smooth system operations while addressing customer inquiries across multiple support channels. Responsibilities: Application Support: • Document and respond to customer inquiries via phone, and email. • Troubleshoot and resolve application-related issues, assisting users in software setup, and configuration. • Maintain detailed records of software performance and recommend improvements to enhance efficiency. • Collaborate with engineers and senior IT staff to address complex technical problems. • Monitors individual performance objectives, meets standards, and assures customer satisfaction goals are met. IT Systems Support: • Act as the primary contact for hardware/software/network issues across the organization. • Assist the Senior System Administrator with IT requests and system upgrades. • Install, configure, and update desktop software and hardware. • Manage IT assets, including device setup, storage, disposal, and troubleshooting. • Ensure security compliance, performing BIOS/firmware checks and monitoring IT infrastructure. • Oversee Mobile Device Management (MDM), managing device enrollment, compliance, and troubleshooting. • Administer Multi-Factor Authentication (MFA), assisting users and securing authentication processes. • Deploy and manage Trend Micro security solutions, ensuring system security and policy compliance. • Serve as a secondary point of contact for Rapid7 Immediate Threat Response, monitoring vulnerabilities and coordinating security updates. • Regularly review Jira tasks, ensuring timely completion and quality assurance. • Create and maintain technical documentation for software, security policies, and IT procedures. • Continuously assess IT processes and propose innovative improvements. • Perform regular system checks, eg network drives. • Upgrade computers (eg RAM, storage). • Provide on-call support, including after-hours incident response (as needed) • Handle other IT-related responsibilities as assigned. Qualifications: • Bachelor's degree in computer science, IT, or related field (preferred). • Strong troubleshooting skills for software, hardware, and network issues. • Working knowledge of Windows/MacOS, Microsoft Office, and enterprise applications. • Experience with asset management, MDM, MFA, and cybersecurity tools. • Excellent communication skills, able to explain technical concepts to non-technical users. • Ability to multitask and prioritize in a fast-paced environment. Physical & Work Environment: • Ability to lift up to 50 pounds, access equipment in tight spaces. • Primarily office-based, with occasional travel for technical support. • May require evening/weekend work for system maintenance and upgrades.

This is a 6 month temp to Perm The onsite Warehouse IT Service Support II role is essential for delivering high-quality IT support to users, Key Responsibilities: Provide comprehensive hardware support for RF scanners, printers (document centers, group LaserJet, and label printers), PCs, video conferencing systems, mobile devices, and tablets as well as networking, messaging, security, and mobility platforms Handle user access requests and issues Support internal systems and applications This role demands a proactive approach to problem-solving and a commitment to maintaining the highest standards of IT service delivery. Essential Duties & Functions Job requires worker to be on-site being dependable and reliable. Travel to other locations within a 2-hour driving radius for support and project purposes, when remote assistance is not feasible. Identify, troubleshoot, and resolve hardware issues, user access problems, and internal application or networking issues before escalation. Manage assigned tickets through ServiceNow, creating and documenting all activities in the internal ticketing system, and updating the status to reinforce service level agreements. Coordinate the on-site computing equipment inventory with active knowledge of device usage and purposes. Develop partnerships with Operations to understand the business activities, both current and future, to advise on and contribute to the enhancement of technology best practices. Respond to IT service phone calls, emails, and IMs promptly. Adhere to IT policies and processes, following best practices in technical support and customer service, and provide training to end users when required. Perform other duties as assigned. Knowledge, Skills, and Abilities Technical Proficiency: Knowledge and hands-on experience with a variety of hardware devices, including RF scanners, printers (document centers, group LaserJet, and label printers), PCs, video conferencing systems, mobile devices, and tablets as well as networking, messaging, security, and mobility platforms. Operating Systems: Proficient in both Windows and Linux operating systems. Communication Skills: Strong communication skills, both written and verbal, with fluency in English. Strong customer service skills Solid skillset in planning, organization, analytical thinking, and problem-solving. Solid skillset in relationship building, taking ownership of tasks and projects, and effectively communicating technical ideas and concepts in a user-friendly manner. Problem-Solving Abilities: Proactive approach to solving technical problems, conducting efficient research, and adapting to rapidly changing environments and priorities. Teamwork and Independence: Ability to determine and prioritize when to work independently or within a cooperative team environment, helping to accomplish shared goals. Physical Demands While performing the duties of this role, the employee is frequently required to use their hands to handle or feel objects, tools, or controls, and to talk and hear. The role necessitates standing, walking, reaching with hands and arms, as well as stooping, kneeling, crouching, or crawling. The employee must possess the ability to lift and/or move objects weighing up to 50 pounds. Specific vision requirements for this job include close vision, distance vision, and peripheral vision. The noise level in the warehouse environment can be loud, and quiet in other settings. Qualifications & Requirements Education (preferred but not mandatory): Associate's, bachelor's degree in computer science or a related field, or technical diplomas or certifications. 3 to 4 years of experience in a warehouse environment, executing most, if not all, of the essential duties and functions listed, and possessing the requisite knowledge, skills, and abilities necessary for the job, including the physical requirements. Mandatory use of safety shoes.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 3+ years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

We are seeking a Support Technician to provide first- and second-level technical support to end users. The role involves diagnosing hardware, software, and network-related issues, supporting collaboration tools, and delivering an excellent customer support experience in a corporate IT environment. Key Responsibilities Provide on-site and remote technical support for desktops, laptops, printers, mobile devices, and peripherals Diagnose, troubleshoot, and resolve hardware, software, operating system, and connectivity issues Support collaboration and AV technologies, including Microsoft Teams, video conferencing systems, and meeting room setups Install, configure, and maintain Windows operating systems, applications, and standard IT tools Manage user accounts, access, and basic security tasks following IT policies Document incidents, resolutions, and procedures using ticketing systems Escalate complex issues to higher-level support teams when required Deliver high-quality customer service while interacting with end users Assist with asset management, device refreshes, and IT onboarding/offboarding activities Perform physical tasks such as moving, installing, and setting up IT equipment as needed Required Skills & Qualifications Technical & Functional Skills Strong analytical and problem-solving abilities Hands-on experience with desktop/laptop troubleshooting (Windows environment) Familiarity with AV equipment and video conferencing tools Basic understanding of networking concepts (LAN/Wi-Fi, VPN, printers) Experience using ITSM or ticketing tools Communication & Customer Service Excellent verbal and written communication skills Strong customer service mindset with the ability to support non-technical users Certifications (Preferred) CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation CompTIA Network+

Full-Time, Salary Range: $85,000 - $105,000 / year. US citizens only. This is not a work-from-home position and is located in Altamonte Springs, Seminole County, Florida. Please do not apply if the commute is inconvenient for you. Blacktip is a Microsoft Modern Work and Security Partner assisting medium-size businesses in their efforts to bring the latest technology to their organizations supporting Windows Server, Apple Mac, networking equipment, M365 Cloud family of products and business process consulting. If you are passionate about IT and want the opportunity to expand your experience with M365 Cloud, Windows Server and Meraki network administration, Blacktip is the place to grow. Duties and Responsibilities: Advanced technical skills: Advanced knowledge of Windows Server infrastructure (Active Directory, Group Policy, DNS) Install, configure, and maintain network architecture using Meraki networking equipment. Create and manage user accounts, permissions, and access control across Windows, mac OS, and M365 cloud environments. Stay up to date with Windows, mac OS, Meraki Networks and cloud technologies, ensuring adherence to best practices. Automate administrative tasks through PowerShell, Bash, or Python scripting. Administer virtualized environments (VMware, KVM, and Hyper-V). Identify repetitive patterns of technical issues to uncover root causes and provide solutions to increase security, compliance, efficiency, and effectiveness. Provide upgrades to system configuration standards, hosted and cloud applications. Troubleshoot hardware, software, connectivity, security, and mobile device issues. Standard skills Ensure ticket queue/backlog is continuously maintained with KPIs, trends, and metrics to show achievements within customer Service Level Agreement targets. Build ongoing relationships with the technical team and client base. Train, coach, and mentor the technical team. Develop a strong understanding of internal and customer requirements and processes. Enhance the existing robust service delivery workflow and serve as the primary escalation point. Maintain an understanding of cybersecurity and information protection standards. Demonstrate adaptability and flexibility in a fast-growing environment by embracing new technologies, tools, processes, and policies. Document processes, configurations, and troubleshooting steps for knowledge transfer and operational continuity. Other duties as assigned. Know when to ask for help. Qualifications 10+ years' experience in desktop, network, and Windows server management. 7+ years' experience in M365 administration. Knowledge of principles and methods applied to information technology infrastructure, planning, implementation, and management Advanced knowledge of Windows Server infrastructure (Active Directory, Group Policy, DNS). Experience with log management and monitoring tools: Syslog, Windows Event Viewer). Experience designing and deploying wired and wireless networks. Systems Administration in iOS, mac OS and Windows mixed environments. Scripting proficiency in PowerShell. Networking proficiency: DNS, DHCP, routing, VLANs. Certifications Cisco Meraki Network Operator (CMNO) or equivalent Microsoft 365: MS-900, MS-700, MD-102, MS-102 Network+, Security+, CISSP Behavioral Metrics You are highly conscientious and sweat the details You honestly know how to think critically You would rather work alongside others and grow, although you can tackle challenges on your own Agile and Kanban methodologies are not foreign to you Education A college degree is preferred. Ten or more years of experience if no college degree. Job Type: Full-time Benefits: 401(k) + matching Dental insurance Health insurance Paid time off Vision insurance Compensation Package: Performance bonus Schedule: 8-hour shift Education: Bachelor's (Required) Experience: IT systems support: 10 years (Required) Language: English is your first language (Required) License/Certification: MS-900 (Required) Ability to Commute: Altamonte Springs, FL 32714 (Required) Work Location: In person Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience: IT support: 10 years (Required) Ability to Commute: Orlando, FL 32810 (Required) Work Location: In person

Responsibilities: Serve as the go-to escalation point for advanced service requests. Support and optimize Azure, Microsoft 365, networking, virtualization, and backup platforms. Troubleshoot diverse issues from firewall and Active Directory hiccups to cloud migrations and recovery scenarios. Guide infrastructure upgrades, security improvements, and compliance initiatives (HIPAA, CMMC, PCI). Mentor junior team members while keeping documentation and SOPs sharp and up-to-date. Deliver remote and onsite support while upholding best practices in security and performance. What We're Looking For: 6+ years of IT experience in a Support Engineer capacity Expertise in Azure, Intune, Autopilot, Windows Server/AD, and virtualization platforms. Strong networking knowledge (switches, VLANs, VPNs, wireless). Hands-on experience with ticketing systems (ConnectWise, ServiceNow, Autotask, etc.). Current or past certifications in Microsoft Azure Administrator (AZ-104) or MCSE

Required: Highly experienced in their ability to troubleshoot difficult technical issues with ease Strong object-oriented programming skills in Java/JavaScript Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML Working knowledge of the components in a web applications stack Experience with relational databases such as MySQL Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Strong personal commitment to quality and customer service Ability to work with high-value customer administrators and developers Understanding of basic networking and system administration. We value a work-life balance while also collaborating through consistent presence in the office

Network Desktop Support Engineer Duration: Direct hire We are seeking a skilled Network Desktop Support Engineer to provide hands-on technical support with a strong focus on network infrastructure, security, and hybrid on-prem to cloud environments. This role is responsible for supporting end users while also managing, troubleshooting, and improving routers, switches, VPNs, firewalls, and connectivity between on-premises and cloud platforms. The ideal candidate combines traditional desktop support expertise with solid networking and infrastructure knowledge. Key Responsibilities Network & Infrastructure Support Configure, support, and troubleshoot routers, switches, wireless access points, and network cabling Monitor and maintain LAN, WAN, and WLAN environments Administer and troubleshoot VPN technologies (site-to-site and remote access) Configure and support firewalls (rules, NAT, security policies, firmware updates) Diagnose and resolve network performance, latency, and connectivity issues Maintain network documentation, diagrams, and IP address management Desktop & End-User Support Provide Level 2/3 desktop support for Windows and mac OS environments Troubleshoot hardware, software, OS, and peripheral issues Support Microsoft 365, email, collaboration tools, and endpoint security solutions Assist with workstation builds, imaging, patching, and lifecycle management Escalate and coordinate with vendors or internal teams when required On-Prem to Cloud & Hybrid Environment Support Support hybrid infrastructure integrating on-prem systems with cloud platforms (AWS, Azure, or GCP) Assist in on-prem to cloud migration projects, including network connectivity, VPNs, and security considerations Support cloud networking components such as VPC/VNETs, subnets, routing tables, and security groups Monitor and troubleshoot cloud connectivity and performance Security & Compliance Enforce network and endpoint security best practices Assist with vulnerability remediation and patch management Support MFA, secure remote access, and identity-based access controls Participate in incident response and root cause analysis Operational & Project Support Participate in network upgrades, refreshes, and expansion projects Perform routine maintenance, backups, and change management activities Create and maintain technical documentation and SOPs Provide after-hours or on-call support as required Required Qualifications 3+ years of experience in IT support with strong networking responsibilities Solid hands-on experience with routers, switches, firewalls, and VPNs Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, and NAT Experience supporting Windows and/or mac OS desktop environments Familiarity with hybrid on-prem and cloud networking Ability to troubleshoot complex issues across multiple technology layers Preferred Qualifications Experience with Cisco, Fortinet, Palo Alto, Meraki, Aruba, or similar network devices Exposure to AWS, Azure, or GCP networking Knowledge of SD-WAN technologies Experience with Active Directory, Azure AD, Intune, or similar identity platforms Networking or cloud certifications (e.g., CCNA, Network+, Azure/AWS Associate) Soft Skills Strong problem-solving and analytical skills Excellent communication and customer service mindset Ability to manage multiple priorities in a fast-paced environment Strong documentation and organizational skills Team-oriented with the ability to work independently

We are seeking an experienced Technical Support Engineer, for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the Client software and platform. Here are some of the specific details: Job Title: Technical Support Engineer Job Duration: 12 months Job Location: Orlando, FL (Hybrid) REQUIRED SKILLS: 3+ years of experience in debugging JavaScript code as well as finding better solutions to custom code. Ability to troubleshoot difficult technical issues Must have solid object-oriented programming skills in JavaScript. Experience working with dynamic HTML components such as CSS and XHTML Angular experience preferred. Working knowledge of the components in a web applications stack Experience with relational databases such as MySQL Linux and/or UNIX experience. A reasonable, good faith estimate of the minimum and maximum for this position is $35.71/hr. on w2.

Job Title: Technology Services Engineer - MSP Direct Hire Immediate need for a Technology Services Engineer to work with a healthcare IT firm delivering secure, reliable IT solutions that empower providers to focus on what matters most - exceptional patient care! Join a fast-growing healthcare technology services provider that delivers secure, reliable IT solutions enabling providers to focus on patient care. We're seeking a Technology Services Engineer who combines deep technical expertise with strong client management skills to ensure the success of our healthcare partners. This is a hybrid role that blends technical leadership, project execution, and client relationship ownership. You'll serve as the primary technical liaison for key accounts-solving complex infrastructure issues, driving service adoption, and ensuring alignment between IT strategy and business outcomes. What You'll Do: Serve as the technical lead and primary point of contact for assigned client accounts, managing major technical issues, security incidents, and IT projects. Build trusted client relationships through clear communication and solution-oriented engagement. Lead deployments and implementations across servers, networks, cloud services (M365/Azure), and cybersecurity platforms. Manage project delivery from scope to execution, ensuring success across timeline, budget, and client satisfaction. Respond to and coordinate critical incidents, collaborating with internal engineers and third-party vendors to drive resolution. Provide Tier 3 technical support-troubleshooting and resolving complex infrastructure or system issues escalated from other teams. Oversee the service ticket lifecycle for assigned accounts, guiding technicians on prioritization and closure. Develop and maintain client technology roadmaps, identifying opportunities to improve reliability, performance, and security. Maintain accurate documentation of systems, configurations, and service activities in internal systems (e.g., ConnectWise). Mentor junior engineers and share best practices to improve team knowledge and performance. What You'll Bring: Proven experience managing client relationships in a technical or managed services setting. Strong Tier 3 technical proficiency across infrastructure, networking, Microsoft 365/Azure, and cybersecurity. Demonstrated success in technical project leadership and client-facing solution delivery. Excellent written and verbal communication skills, with the ability to translate technical concepts into clear business terms. Strong time management and multitasking skills to balance multiple clients, tickets, and projects. Bachelor's degree in Information Technology, Computer Science, or a related technical discipline. Why You'll Love Working Here: Partner directly with healthcare organizations whose technology impacts real patient outcomes. Work alongside skilled engineers and service leaders who value collaboration and innovation. Engage in technically challenging, meaningful work where your expertise drives results. Competitive salary, full benefits (medical, dental, vision, life, disability, 401(k) match), and paid holidays

IT Support Specialist- EUC- Helpdesk Support Duration: 06+ Months **Only US Citizen and Green Card Required** Job Description: Executive Desktop Support: Provide comprehensive, white-glove technical support for executive-level Windows and mac OS laptops, desktops, mobile devices (iOS/Android), and associated peripherals. Software & Application Support: Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools). Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices. Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed. VIP Service: Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution. Documentation: Maintain accurate records of support requests, resolutions, and executive asset inventory. Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology. Collaboration: Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions. Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices Please provide the TOP skills, and the years of experience that you'll consider: • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. • 5-10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive-level users in a financial institution. • Proven expertise in troubleshooting and supporting both Windows and mac OS operating systems Thank You Aakash Dubey ************************