Technical support engineer jobs in Georgia

IDR is seeking a Technical Support Specialist to join one of our top clients for an opportunity in Forsyth, GA. This role supports educational technology initiatives by managing and troubleshooting Google Workspace and Chrome OS devices. The organization specializes in innovative digital learning solutions, emphasizing secure and efficient device management in an academic environment. Position Overview for the Technical Support Specialist: Provide tier 1-2 technical support for Chrome OS and Google Workspace for Education, troubleshooting hardware, software, and connectivity issues. Configure, deploy, and update Chromebooks, extensions, and educational applications while enforcing device and user policies. Overseeing the Google Chrome Management Console for all devices and users, including Gmail, Calendar, Shared Mailboxes, and Google Sites. Monitor all aspects of the Google Workspace domain, tracking usage, user status, storage, security, and file sharing metrics. Collaborate with instructional technology teams to ensure compatibility of digital learning tools and maintain accurate inventory and documentation. Requirements for the Technical Support Specialist: 4+ years of experience providing IT support or systems administration, preferably in an educational setting. Hands-on experience managing Google Workspace and Google Workspace for Education, including Chrome OS devices. Proficiency with Google Admin Console, Chrome Management Console, and Google workspace. Proficiency in Apple products and Mac support. Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.

Pete and Gerry's is dedicated to the humane treatment of animals, sustainability, and the restoration of the small family farm to the American landscape. Our farming model provides opportunities for family farms to remain in business, from the organic grain farmers who supply our feed to the families across the country that produce our eggs. Best of all, it allows us to provide you and your family with safe, wholesome, organic, free range eggs at a fair price. Position Overview: The IT Help Desk Technician is a member of the Information Technology Team that supports all employees in corporate, processing plants and distribution centers. This role is the first point of contact for users needing assistance. The analyst will respond to incidents and requests reported by users and deliver the highest level of customer service. Must possess strong interpersonal attributes, a collaborative mindset, good judgement, clear communication skills and the desire to help others. What You'll Do: Lead by example, tackling new issues that require collaboration with escalation teams Act as a liaison between support tiers and functional groups Train users on technology topics Triage Help Desk Delegate tickets to team members as needed Prioritize the ticket queue to fit business expectations Report on project status to management and/or escalation teams Establish current and new support procedures Investigate issues needing further documentation Create and maintain knowledge articles for use by team members and users Participate in Jira Help Desk implementation and design Provide IT Support to all employees with a Customer Service mindset Document, troubleshoot, and track incidents while ensuring timely resolution or proper routing for escalation Promptly respond to incidents and service requests Various application and domain account Provisioning/De-provisioning Troubleshoot computers, phones, office equipment, and applications to identify and correct malfunctions as well as any other operational difficulties Provide in-house support for IT installation projects Run data or other low voltage cabling Terminate data runs Install end points and other IT equipment Use ladders and man lifts to complete projects. What You'll Bring to the Table: True curiosity, passion and interest in problem solving, incredible customer service and being a part of a team of folks who enjoy working together. Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience. Proven experience as an IT Support Technician or similar role. Strong understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills and the ability to provide step-by-step technical help, both written and verbal. Certifications such as CompTIA A+, Microsoft Certified IT Professional, or similar is an advantage. Ability to prioritize, manage and meet deadlines. Effectively manage time and operate with sense of urgency. Adjusts quickly to changing priorities and conditions. Cope effectively with complexity and change. Must be willing to travel to other Pete and Gerry's locations Must be able to lift up to 50lbs regularly Must be comfortable with ladders and man lifts Must be comfortable with tight spaces Company Benefits: Medical, dental, and vision insurance Flexible Spending Account Life insurance Disability insurance Maternity and Paternity leave Paid holidays Paid sick time Paid vacation time Tuition reimbursement 401(k) retirement plan with 4% employer match Footwear reimbursement for onsite employees Onsite employees receive free eggs weekly; remote employees receive coupons for free eggs Free breakfast on Mondays for all onsite employees Opportunities for advancement Great company culture Pete and Gerry's Organics is and Equal Opportunity Employer. We celebrate diversity and are committed to continually creating inclusive environments for all of our employees

Job Title: Desktop Support Contract duration: 12+ months Contract Need local We are seeking a Desktop Support Engineer to assist with Windows 11 migration, software installation, basic network troubleshooting, IP phone issues, and hardware break-fix tasks. The ideal candidate will provide technical support and ensure seamless IT operations. Key Responsibilities: Support Windows 11 migration and software installations. Troubleshoot network and IP phone issues. Handle hardware break-fix and system maintenance. Provide end-user support and document resolutions. Required Skills: Experience in desktop support/helpdesk roles. Strong knowledge of Windows 10/11, networking, and VoIP troubleshooting. Hands-on experience with hardware repair. Excellent communication and problem-solving skills.

Required Skills & Experience - HS diploma and five years of relevant IT experience OR an equivalent combination of education, training and experience. -Ability to work in fast-paced environment with minimal supervision. -Duties of the position may require extended periods of bending, stooping, twisting, reaching and lifting up to forty (40) pounds. -Must maintain an insurable driving record. - Proficient with Mac desktop support - Proficient with JAMF administration Job Description Insight Global is in search of a Desktop Support Consultant to support user's computer equipment to ensure equipment functions properly on the enterprise's networks. - Provides client-side network support and escalates to Tier 3 support as needed. - Supports departments' equipment issues and utilizes remote connectivity tools for local and long-distance users worldwide. - Supports customers' provided communications devices (e.g., Samsung, iPhone, etc.) to ensure devices integrate with the enterprise's networks. - Ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage. - Reviews system and management tracking tool tickets (ServiceNow) to confirm ownership and to establish priority for completing ticket work requests. - Documents work in incident management tracking tool (ServiceNow) and manages service levels to meet or exceed within allowed timeframes. - Provides recommendations to advise customers on software and hardware purchases and upgrades and to support customer cost-cutting initiatives. - Manages computer equipment inventory to maintain available stock for emergency replacements and upgrades and to meet certain customer needs. - Examines and inspects equipment to determine damages and to repair and replace equipment. - Coordinates removal of end-of-life equipment to ensure proper disposal, recycle and surplus and to update asset inventory records. - Verifies software licensing agreements to comply with enterprise volume license requirements and limitations. - Supports enterprise-wide software packages to ensure user functionality. - Assigns rights as needed to run and deploy software, perform testing and ensure operability. - Uses systems management tool (i.e., SCCM/MECM, Jamf) to manage the enterprise desktop environment, generate reports, observe functions, image systems and increase efficiencies. - Assigns permissions using active directories and group policies to ensure proper security levels. - Manages users and computers and ensures standardized group policies to map printers and network shares. - Receives notifications of V.I.P. trouble tickets to act on and ensure quick responses and issue resolution. - Utilizes enterprise and departmental file and print servers to establish printer assignments for users and to permit users to store data securely. - Ensures systems are encrypted as needed per university policy. - May support multiple departments on campus as part of a local team or individually as a single primary technician within a designated area/department/building as part of a wide-spread team; must be able to work in a team environment. - Participates in weekly team meeting and any additional meetings and/or training as assigned - Performs IT-related responsibilities as required. Compensation: $__24__/hr to $__28___/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Onsite - Atlanta, GA 6-Month Contract (+ Extensions) Opportunity to join a global organization where technology drives every operation. In this hands-on role, you'll support both onsite and remote users across multiple regions, combining day-to-day IT support with infrastructure management and small project delivery. What you'll do: Provide 1st and 2nd line support for hardware, software, and network issues across Windows, Mac, and mobile devices Support LAN, WAN, Wi-Fi, and cloud-connected devices in a hybrid environment Deploy, configure, and maintain desktops, laptops, printers, and other endpoints Assist with Microsoft 365, Intune, and modern endpoint management tools Deliver guidance and training to users on IT systems, processes, and best practices Help implement new systems, upgrades, and technology rollouts Contribute to process improvements and take ownership of small to mid-scale IT projects What we're looking for: Proven experience in 1st/2nd line IT support Comfortable with modern Windows and cloud-based environments Familiarity with endpoint management, mobile device management, and hybrid systems Good troubleshooting skills across hardware, software, and networking Ability to work independently while collaborating with a global team A proactive mindset with a willingness to suggest and implement improvements This is a great opportunity for an IT professional who enjoys variety, values autonomy, and wants to work with modern technology in a global environment.

Job Title IT Technical Support Technician Department Information Technology Employment Type Contract Assignment Dates January 2, 2026 through May 1, 2026 Four month contract Job Summary The IT Technical Support Technician provides high quality technical and customer support for onsite and remote users. This role focuses on Tier II support for corporate laptop environments, office IT infrastructure, and end user technologies while delivering an excellent customer experience across all levels of the organization. Key Responsibilities Provide excellent customer service to all internal users Deliver Tier II technical support for corporate laptop infrastructure supporting both onsite and remote users Install, maintain, troubleshoot, and upgrade laptop hardware and software Perform laptop imaging and deployment Provide remote support using tools such as RDP and AnyDesk Support Microsoft Windows 11, Outlook, Office 365, and Microsoft Teams Support office IT infrastructure including workstations, conference rooms, AV equipment, and select network components Provide onboarding and offboarding support including hardware setup, access provisioning, and equipment recovery Deliver white glove support to executives, VIPs, and senior leadership Provide day to day technical support via walk ups, support tickets, email, instant messaging, and phone Track, follow up, and resolve support requests in a timely manner Manage and support a ticketing queue including ticket documentation and prioritization Contribute to knowledge transfer activities and internal knowledge base documentation Support large meetings, all hands sessions, town halls, and internal events Assist with internal asset management and inventory tracking Help process purchase orders and coordinate with procurement and accounting teams for ordering, shipping, and invoicing Manage and maintain user access accounts and configure hardware as part of onboarding and offboarding workflows Provide facilities related IT support including building systems, telecom vendors, network infrastructure, internet service providers, and conference room audio visual equipment Support internal IT initiatives and project based work as assigned Perform additional duties as needed based on business needs Minimum Qualifications • Bachelor's degree in computer science or a related technical field • Three or more years of IT technical support experience • Strong proficiency in written and verbal English communication • Ability to clearly explain technical concepts to both technical and non technical users Areas of Expertise Required • Strong understanding of corporate IT infrastructure and end user technology environments • Experience supporting Windows, mac OS, and Linux operating systems including Ubuntu • Hands on experience supporting audio visual and conferencing technologies

Job Summary: We are seeking a highly motivated and skilled Data Center Optical Engineer to join our team. The ideal candidate will have experience in racking, cabling, and stacking equipment, decommissioning, break-fix, remote hands services, hardware replacement, and network transport optical troubleshooting. The Optical Engineer will ensure the seamless operation of our data center facilities, providing top-notch customer service and technical support. Key Responsibilities: Break-Fix: Must be able to work outside of normal business hours (i.e., shift work), to include nights and weekends, when needed. Remote Hands: In-depth knowledge of data center equipment installation and basic testing methods and procedures (MOPs). Knowledge of operating principles of data center, wireline and IP transport environments. Ability to interpret and perform tasks outlined in MOPs, vendor documentation, technical specifications, network practices, engineering letters and job aids. Knowledge of telephony networks, optical and IP networks. Ability to identify all colors associated with telecommunications cable and equipment indicator lights. Interpret and follow detailed method of procedures (MOPs) and engineering documents / diagrams. Cabling: Ability to work in overhead rack or grid for extended periods of time pulling long lengths of heavy cables. Handling, installation, and troubleshooting of Ethernet and fiber cables and connectors, including but not limited to CAT 5, CAT 6, structured cable, fan-outs, single mode, multi-mode, RJ45, and LC. Optical Testing and Troubleshooting: Complete all activities associated with physically placing equipment identified in project specification documents including but not limited to, routing, lacing, labeling, terminating and local / remote testing and turn up of ethernet, switchboard, fiber, and power cables. Utilize optical power meter, stabilized light source, VFL, OTDR, and test equipment to test 10/100G circuits using BERT, RFC2544, EtherSAM (Y.1564), and iPerf (1G-10G). Analyze and resolve network issues associated with equipment installations / removals. Perform and assist card level troubleshooting and replacement procedures with assistance from control centers and/or back-office engineers. Site Audits: Review project specifications to validate equipment placement, cable assignments and determine cable lengths then document results in proprietary databases. Provide timely and accurate feedback to audit / survey requests. Racking and Stacking: Install, organize, and maintain hardware equipment in data center racks following standard operating procedures. The ability to use hand tools and power tools. Ability to learn and retain physical and mechanical installation specifications. Understanding of basic mechanical terms and tools. Decommissioning: Safely remove and dispose of outdated or failed hardware following data destruction protocols. Hardware Replacement: Replace faulty hardware components, including transport routers, servers, switches, and other network & IT equipment. Power Management: Work with power feeds, including redundancy, automatic transfer switches (ATS), and manage hot/cold aisles effectively. Documentation: Read and interpret cut-sheets for physical network installation, ensuring accurate port connections and cable management. AC and DC Power Equipment: Maintain and troubleshoot AC and DC power equipment, ensuring reliable power distribution and connectivity. Provide oversite of 3rd parties' on-site activities Qualifications: Experience: 3-5 years of experience working as a technician in data center operations or a similar environment, interacting directly with customers. Team lead experience preferred Soft Skills: Must be a self-starter with the ability to work independently without continuous supervision. Must be a team player and have excellent interpersonal communication skills, especially with customers. Excellent organizational and administrative skills. Effective written and oral communication skills in English language. Ability to multi-task and maintain composure in stressful and demanding work environments. Ability to think forward and learn and apply new concepts quickly. Understand and follow all common and industry specific safety standards to protect personnel and assure network integrity / reliability. Communicate as required with multiple departments to optimize project scheduling, resolve roadblocks, and coordinate material deliveries. Use Hyperscale systems and applications to communicate with the customer as needed. Adhere to Hyperscale standards to ensure work meets customer quality requirements. Other US Citizenship is required Physical Requirements: Ability to lift and move heavy equipment (up to 50 lbs). Comfortable working in confined spaces and at heights. Ability to work in varying environmental conditions. Locations San Jose, CA area Los Angeles, CA North Dallas/Ft Worth area Reston, VA area Atlanta, GA Denver, CO Chicago, IL Prerequisites required training/certifications: Supplier is responsible for ensuring that Personnel have the necessary qualifications and certifications required to perform the Work described herein prior to beginning Work, including abiding by PPE requirements, CPR/First Aid, ergonomics, and any refresher training required to maintain such certifications, such as OSHA 10 and OSHA 30. Supplier is responsible for tracking and will pay for forty (40) hours of training required for the Work per 12-month period including training fees, all training time, and any travel expenses and compensable travel time required to attend training. Ericsson will be responsible for the time attending required weekly safety shorts and any additional training that is required for the Work and approved in advance by the Ericsson Resource Manager.

TRC Talent Solutions is currently looking to fill a contract position with a company located in Marietta. This is an ongoing contractual position Monday-Friday 8-5pm. The ideal candidate will have prior hardware installation technician experience installing and configuring desktops, laptops, servers, printers, network devices, etc. Key Responsibilities: Hardware Installation: Install, configure, and deploy various IT hardware including desktops, laptops, servers, printers, network devices (routers, switches), and other peripherals. Troubleshooting: Diagnose hardware issues and perform repairs or replacements as necessary. Troubleshoot connectivity issues and ensure optimal performance of installed hardware. Maintenance and Upgrades: Conduct routine maintenance tasks such as cleaning, firmware updates, and hardware upgrades to ensure systems are operating at peak performance levels. Documentation: Maintain accurate records of hardware inventory, installations, repairs, and configurations. Document procedures and technical specifications for reference purposes. Compliance and Security: Ensure compliance with organizational policies, procedures, and security protocols during installations and maintenance activities. Implement security measures to protect hardware from unauthorized access or damage. Customer Support: Provide technical support and guidance to end-users regarding hardware issues. Assist with user training on proper usage of hardware devices. Qualifications: Proven experience as an IT Hardware Installation Technician or similar role. Solid understanding of computer hardware systems, components, and peripherals. Proficiency in hardware installation, configuration, and troubleshooting. Familiarity with networking concepts and protocols. Ability to lift and move heavy equipment safely. Excellent problem-solving skills and attention to detail. Please no C2C candidates and candidates must live in the Atlanta area.

Technical Support / Service Desk Analyst (Onsite) Work Environment: Onsite - Call Center We are seeking a customer-focused Technical Support / Service Desk Analyst to provide inbound technical support in a fast-paced call center environment. This role is responsible for troubleshooting hardware, software, and network-related issues, ensuring high first-call resolution, and delivering an excellent customer experience while meeting defined service and quality metrics. Key Performance Measures Number of calls handled per hour Percentage of escalated calls Not-ready percentage Call quality and compliance scores Average handle time (AHT) / length of call Team Customer Satisfaction Score (CSAT) Team Service Level adherence Key Responsibilities Answer inbound technical support calls and accurately assess customer issues Troubleshoot and resolve hardware, software, and network-related problems Partner with customers to identify solutions and confirm resolution before call completion Escalate unresolved issues to Tier II Support and/or Development teams using a swarming model Apply fixes or workarounds identified during collaboration with Tier II/Developers Create and update knowledge base articles documenting fixes and workarounds Document software defects thoroughly and route incidents to the appropriate development track De-escalate customer concerns and ensure a positive support experience Educate customers on proper use of software and hardware Act as a customer advocate and ensure issues are addressed with urgency Maintain ownership of incidents through resolution and follow-up Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system Follow ticket and call management policies, including prioritization and categorization Report network events, customer escalations, and dissatisfaction to leadership promptly Dispatch hardware-related issues to appropriate vendors Assist customers with “how-to” questions and usage guidance Maintain compliance with attendance and scheduling requirements Collaborate with team members to continuously improve support processes and knowledge content Keep management informed of emerging support issues Perform other related duties as assigned Required Experience & Qualifications 4+ years of experience in a help desk or call center environment College degree or equivalent work experience 1+ year of experience using incident and problem management or ticketing systems Experience working with automated call distributor (ACD) phone systems Familiarity with knowledge-centered support (KCS) principles Strong troubleshooting skills across hardware, software, and network connectivity issues Experience supporting Microsoft Office products (O365 preferred) Working knowledge of Active Directory Preferred / Nice-to-Have Qualifications HDI Certification (Support Center Analyst, Customer Service, or Desktop Support) ITIL Foundation certification Experience with ServiceNow or similar ITSM tools Basic SQL knowledge and database querying Familiarity with Linux systems Experience supporting LAN/WAN and client connectivity issues Required Skills & Abilities Strong customer service mindset and professionalism Excellent verbal and written communication skills Ability to translate technical concepts to non-technical users Strong root cause analysis and problem-solving skills Effective time management and organizational abilities Ability to work independently while collaborating within a team Proven conflict management and de-escalation skills Detail-oriented with a strong sense of ownership and accountability Work Environment This role is performed onsite in a call center setting and requires consistent interaction with customers via phone and ticketing systems. If you are passionate about customer support, technical troubleshooting, and delivering high-quality service in a team-driven environment, we encourage you to apply.

Transforming Careers, One Opportunity at a Time At 3i People, we're more than recruiters; we're career accelerators. Partnered with cutting-edge tech firms and innovative companies, we connect top-tier talent with their dream jobs. Our mission is to open doors for professionals like you to thriving workplaces where you can leave your mark. You can reach Anumeha at ************/****************** Job Summary As a Tier 1 Technical Support Representative, you will be the first point of contact for our customers seeking technical assistance, establishing new service, and assisting in basic billing questions and responsibilities. You will troubleshoot basic issues, answer service-related questions, and escalate more complex problems to Tier 2 support when necessary. Responsibilities Answer inbound phone calls, chats, and emails from customers. Provide clear and effective troubleshooting steps for basic software, hardware, and connectivity issues. Document customer interactions accurately in the Zoho ticketing system. Training will be provided. Guide customers through standard procedures and technical resolutions. Escalate unresolved issues to Tier 2 support teams with appropriate documentation. Maintain a high level of professionalism, patience, empathy, and customer service at all times. Stay updated with product knowledge and internal procedures. Qualifications · Associate degree in information technology or equivalent or 3+ years of experience working in a similar IT support role. Experience with Mikrotik routers or Cisco switches. · 1 year preferred Wi-Fi experience with controller-based Wi-Fi solution like Ruckus, TP link Omada, Unifi, Cisco, Mist, Meraki. Full understanding of computer systems, mobile devices, and network troubleshooting. Excellent verbal and written communication skills. Comfortable working in a team-oriented environment. Bonus: Ability to work flexible shifts, including evenings, weekends, or holidays if needed. Overall, 3i People's extensive experience and expertise in the staffing industry make us a reliable and trusted partner for companies looking for top talent. Our commitment to delivering high-quality services and using innovative technologies, such as Leap Tiger, further set us apart from our competitors. With our personalized approach and dedication to excellence, 3i People is well-equipped to help clients succeed in the ever-changing business environment.

Kodak is looking for a Senior IT Solutions Engineer to help us modernize our Human Capital Management Solutions. Your knowledge of SAP Human Capital Management best practices, configuration expertise and overall solution integrations skills will position you as a leader in our global network of professionals. This role will be hybrid in Rochester, New York; Minneapolis, Minnesota; Dayton, Ohio; or Columbus, Georgia. This is a leadership position which designs innovative solutions to support business and IT process improvements. This position requires SAP Human Capital Management implementation experience and technology competencies with the ability to architect complicated solutions. The ability to prioritize and design solution scope with the proper build vs buy trade-offs to support the business and IT performance objectives is essential. This is a leadership position which requires a high degree of business and technical knowledge. In this role you will act as a change agent so effective communication, negotiation and prioritization skills are required. Responsibilities: • Participate in / lead high performance teams which deliver (design, configure, develop, test, train, document, implement and stabilize) technical and business process solutions with SAP SuccessFactors • Mentor, manage and coach IT professionals to create productive, high-performance teams • Work directly with stakeholders to analyze current business processes and needs, understand functional gaps, and make best practice/strategic advantage recommendations for improvement based on industry trends and professional business knowledge. • Drive continuous improvement through root cause analysis and perform discovery using analytical tools to deliver impactful insights for cost reduction, process improvement and overall business performance. • Design and configure optimal Human Capital Management business processes. • Using an SAP first approach, determine the feasibility, scope and prioritization of development requests • Define functional and technical specifications and requirements for proposed solutions • Develop documentation for technical resources and end users • Interact with infrastructure and operations teams for effective deployments and service levels Requirements: • A Bachelor's degree in Information Systems or related discipline. • 10+ Years' experience implementing with SAP HR Solutions. • Experience with SAP SuccessFactors Implementations. • Certification to various modules within SuccessFactors. • Experience performing systems analysis and identifying & prioritizing improvements. • Experience with implementation methodologies for SAP and application development projects. • Demonstrated and well-developed analysis skills. • Excellent design, problem-solving and troubleshooting skills. • Effective interpersonal skills and the ability to work with teams worldwide. • Ability to quickly learn while creatively applying new concepts. • Must be self-motivated and proactive. This is a hybrid role. You must be in the office 2-3 days per week in Rochester NY, Minneapolis MN, Columbus GA, or Dayton OH.

The Senior Systems Engineer is responsible for maintaining a functioning, secure, and efficient ecosystem for the end user's and server computing needs. The Senior Systems Engineer will develop software deployment packages, develop software patching plans and perform needed testing to determining stability and security prior to any deployments. The Senior Systems Engineer will act at an escalation point for the Support Operation Center (SOC) technicians and be responsible for engaging vendors when incidents cannot be resolved through internal controls. This position will also function as Citrix subject matter expert. The Senior Systems Engineer shall be responsible for maintaining server and virtual desktop deployment, images, and will be responsible for aspects of hardware/software vendor relationships. This position will support core Infrastructure solutions, including virtualization, directory services and core Microsoft backend products. Essential Functions, Duties, and Responsibilities: Perform installation, configuration, migration, and maintenance of assigned technology. Manage backend system/application environment and ongoing operations. Troubleshoot software and/or hardware issues/failures and resolves alerts and performs remediation activities. Determine migration and upgrade impacts and diagnose/resolve complex technology/application errors. Assess software patches and create recommended patch list in compliance with standards. Ensure that all clients and servers have the latest first- and third-party security and critical patches and hotfixes. Develop and optimize pre- and post-patching process to ensure proper implementation without any outages. Test patches in a non-production environment and avoid business outages based on the lab results. Automate IT processes utilizing modern scripting languages and other automation tools. Develop processes and procedures related to systems/application administration. Create new and update existing OS images for systems. Resolve tickets escalated by the support operation center and classifying cases according to their priority. Under direction of the architects, monitor relevant IT facilities, services, and systems as needed to maintain 7x24 service operation uptime. Build software deployment packages and maintain endpoint and server environment and processes. Maintain the Configuration Item database within the service management platform and generate accurate system baselines. Implement, operate, and support endpoint management systems for system builds, software deployment, inventory management, endpoint protection and encryption. Ensure all clients receive latest definitions and investigate all breaches. Manage and monitor Citrix system and its technologies, offering solutions to problems. Support and preserve the Virtual Desktop setup, which includes AppSense, XenDesktop, XenApp, etc. Design and implement platform security. Provide technical assistance for all the servers, desktops, and services that apply to the business. Take full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop Infrastructure. Perform after hours activities as needed. Assist in the process for vulnerability management, ensuring that all the risks have been remediated for supporting technologies. Required Knowledge, Skills and Competencies: Must have excellent competency with patch management and other patching tools, as well as a solid understanding of industry best practices for patch management. Proficiency in scripting of packaged installation of patches, software and configuration changes. Knowledgeable of programming languages (JavaScript, PowerShell, Python, XML, and .Net). Exceptional knowledge of current Microsoft Server operating systems and as a MS365 enterprise administrator. Able to create deployment patches and package using configuration management tools like Tanium. Ability to self-manage and prioritize multiple projects with aggressive due dates. Understanding of network, system and application security. Knowledgeable of ITIL v3 framework preferred. Understanding of Internet/IP related technologies including, but not limited to, routing, switching and sub-netting preferred. Comprehensive knowledge of storage concepts and skills with various shared storage technologies (provisioning LUN's, expanding volumes, configuring RAID, replication, snapshot), utilizing EMC Unity, Pure Storage and Cohesity backup strategy and replication preferred. Proficiency in Microsoft Active Directory, DNS, DHCP, and PKI. Understanding of virtualization platforms (VMware, Hyper-V, etc.). Industry and Work Experience: 7 years of experience in progressively complex IT technical roles within an enterprise environment required. 5 years of experience working with LAN technology required. 5 years of experience working with Citrix Netscaler preferred. 7 years of experience implementing/managing patch management, software deployment and endpoint security required. Experience with configuration management and asset management required. Experience in security and capacity management and process automation and improvement required. Experience in a systems administration role supporting Microsoft Windows, Linux and VMware required. Project management experience preferred. Experience with database server administration and technologies preferred. Academic: Bachelor's degree in computer engineering or a similar field required. A+, Server+, and Network+ certification is preferred. ITIL v3 framework certification is preferred.

Systems Engineer - Enterprise Infrasturcture Job Type: Full-Time | Location: Atlanta, GA Optomi, in partnership with one of our premier clients, is seeking a Systems Engineer to deliver hands-on administration, engineering, and support across enterprise data center and Microsoft infrastructure technologies. This role requires strong experience with Windows Server, VMware, backup platforms, collaboration tools, and cloud-connected services. You'll work within a forward-looking engineering team focused on modernization, scalability, and operational readiness What the Right Candidate will Enjoy: Work with modern infrastructure technologies across a large enterprise! High ownership and autonomy-your ideas and improvements matter! Opportunity to influence future-state architecture and tooling! The chance to work in environment focused on developing talent, collaboration, and diversity! Experience of the Right Candidate: Strong experience with Microsoft ecosystem: O365, AD, Exchange, Teams, SharePoint. Hands-on VMware/vCenter management. Working knowledge of Azure and Azure AD. Deep understanding of Windows Server platforms and enterprise infrastructure. Experience with DR/BCP, capacity planning, and high availability. Ability to work across multi-vendor environments (hardware & software). Responsibilities of the Right Candidate: Manage VMware vSphere environments, Windows Server (2012-2019), and core infrastructure services. Administer Active Directory, DNS/DHCP, GPOs, NPS, ADFS, and Azure AD Connect. Support Office 365, Exchange (on-prem & Online), Teams, OneDrive, and SharePoint. Use Tanium for endpoint management and patching. Perform server builds, OS upgrades, firmware updates, and performance tuning. Evaluate, test, and deploy new infrastructure technologies. Support backup platforms: Veeam, Dell PPDM, Zerto. Manage enterprise storage (HPE Nimble, Dell EMC, NetApp). Maintain DR/BCP procedures and high-availability configurations. Participate in migrations, upgrades, and modernization initiatives. Monitor and troubleshoot critical data center systems. Create thorough SOPs and handoff documentation to operations. Own assigned project workloads-reporting progress, risks, and timelines.

Murrelektronik is a global leader in the development, manufacturing, and distribution of automation solutions. Our products can be divided into four core lines: Power Supplies and Control, Interfaces, Cables/Connectors, and IO Systems. Our high-quality, innovative products and focus on market requirements sets us apart from the crowd. Our customer-oriented approach ensures that our tailored solutions improve the customer's applications. We are looking for a Desk Side Support Specialist to support the users in the USA. Summary The Desk Side Support Specialist is an IT professional who provides onsite technical assistance for computer hardware, software, and peripherals to our USA employees in cooperation with our local external IT Consultant and our Corporate IT Team in Germany. This role requires strong organizational skills and excellent communication skills. Essential Functions Supporting local IT Consultant as required Configuring, installing, and supporting computers, software applications, and peripherals, including printers, scanner, TVs, ClickShare devices, video conferencing tools, etc. Troubleshooting and resolving technical issues with hardware, software, and network connectivity Ensuring the smooth operation of user workstations to minimize downtime Performing upgrades and routine maintenance to ensure systems are up-to-date and secure Providing hands-on and remote assistance to users Answering help requests via various channels such as in-person, over the phone, via chat, and through the IT ticket system Providing support for label printers, scanners, and terminals in the areas of logistics and manufacturing Maintaining confidentiality regarding data, information, documentation, processes, and functions of the company Handling a variety of customer service issues with courtesy and professionalism Listening to fully understand what an end user's needs and/or requests are Managing escalations to proper IT support level timely Effectively managing multiple tasks simultaneously Maintaining documentation effectively, especially for recurring problems Administering the local telephone system (Aircall) Administering the local badge entry and visitor tracking system Administering the Verizon company cell phone and tablet program Attending regular virtual meetings with German counterparts Assisting with planning and implementation of Global IT projects Required Education and Experience Minimum of 2 years of related professional experience is required Bachelor's degree from an accredited college or university with major course work in information systems or a related field is preferred Strong working knowledge of all aspects of PC systems, Windows operating systems, and MS Office (365) Keen attention to detail, the memory of patterns, and interest in problem-solving Excellent oral and written communication skills Effectively communicate complex technical processes to non-technical users Ability to work collaboratively with cross-functional teams and stakeholders Ability to undertake self-directed tasks when necessary Be adaptive towards new systems and technology Understand the complex relationships between different components in a networked environment Adjust to frequently changing workloads and priorities Effectively manage time and prioritize work Competencies To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position: Oral/written communication-the individual speaks and writes clearly and persuasively in positive or negative situations and is able to effectively communicate with all management levels. Analytical-the individual synthesizes complex or diverse information. Problem solving-the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Judgment-the individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions up to their delegated authority level. Quality/Detail management-the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness in all aspects. Planning/organizing-the individual prioritizes and plans work activities appropriately, uses time efficiently, and develops realistic action plans. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Position Type and Expected Hours of Work This is a full-time position with some overtime required. Normal days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. in our Suwanee, GA office. The ability to work nights, weekends, and holidays to implement special projects is occasionally required. Travel This position may require occasional travel.

Full time under W2 Onsite Role Pay Rate: $19 - $20.50 an hr Schedule: Mondays - Fridays, 8AM to 5PM Technical work as Windows 11 installation technician for - New PC setup (Windows 11, M365, MS MFA, Data Transfer, additional software installation) - Recovery of returned PCs (cleaning, minor repairs, asset management) - Inventory management of returned PCs and newly ordered PCs - Facilitation of PC repairs of returned PCs where needed and in alignment with PC Lifecycle Service guidelines (warranty repairs via HP) - End of life processing of PCs at the end of lease / lifecycle in alignment with PC Lifecycle Service guidelines (return of hardware to HP) - User interaction during PC setup / redeployment / retirement

Vaco is hiring Desktop Technicians to support a large-scale Windows 11 upgrade and hardware refresh project. This project will cover several healthcare facilities. Technicians will perform device imaging, hardware deployment, and application setup. Local candidates are preferred to minimize travel, but multiple locations are available. Responsibilities Unbox, tag, and image new devices using standard tools. Perform in-place Windows 11 upgrades and verify successful installations. Install and validate required software using SCCM or other approved tools. Deploy and configure new hardware for end users, ensuring logins, network connectivity, and application access. Document devices, activities, and completion status using provided templates. Follow daily direction from facility leaders and coordinate with the Vaco support team. Qualifications 2 or more years of experience in desktop support, IT field services, or hardware deployment. Strong knowledge of Windows 10 and Windows 11 operating systems. Experience using SCCM or similar deployment and imaging tools. Ability to troubleshoot hardware, software, and connectivity issues. Excellent communication and documentation skills. Ability to work on-site during normal business hours. Details Employment Type: Contract(W2) Duration: Approximately 3-6 months with potential extensions Schedule: Monday through Friday, standard business hours Compensation: 28-33/hr depending on amount of experience Locations: Onsite (Statesboro, GA - Multiple Locations) Desired Skills and Experience Windows 11 upgrade project

Title: Network Engineering Professional Duration: 06+ Months The purpose of the role is to act as the primary technical point of contact for a major Client customer within the Americas region. The role requires ensuring day-to-day communication between the customer and Client operational teams. The individual must demonstrate the ability to handle network, security, and telephony-related topics. Key Responsibilities: Acts as a local interface for customer zone within the global team in Paris Provides in-depth local technical knowledge to the global team to help facilitate the resolution of major incidents or performing complex changes Have access to customer network devices, to facilitate troubleshooting and change activities in full co-ordination with the global team Owns and drives major incidents in the zone outside of global team “core hours”, or co-manages major incidents in the zone during “core hours” Attends the daily customer zone “huddle” incident ticket reviews (if applicable). Is able to provide technical insight and input to the incidents and service requests discussed during the meeting Provides Root Cause Analysis reporting (RCA) technical input as per the agreed process and format Understands the customer business, business drivers, critical sites and appropriate 3rd parties/suppliers Good technical knowledge of customer technologies (LAN/WAN/IPT/IPCC/security) Skills/Experience: Networking: Routing and switching expertise with Cisco routers, Nexus and Catalyst switches, SD-WAN Wireless: Cisco autonomous access points and WLC-based wireless solutions Security: Experience with Check Point, Palo Alto, Fortinet, and Cisco ASA Load Balancing: F5 Big-IP LTM Identity & Access Control: Cisco ISE IP Telephony & Collaboration: Cisco UCS, CUCM, and WebEx Professional Skill: Strong troubleshooting skills with the ability to operate effectively in high-pressure environments Excellent communication skills and strong stakeholder management capabilities

Communication is KEY for this role Be able to communicate with MD and ED Independent and should be able to pick up on the projects and deliver on time SharePoint knowledge, one drive, Hands on Developer Role Job Description: We are looking for an Office 365 SharePoint migration engineer to design and implement company's Office 365 Document management governance best practices. The role would also entail working with clients to onboard them to the Office 365 platform as well as working with third party vendors and internal groups (Desktop Engineering, Azure and Office 365 engineering and more) to deliver a strategic governance solution. Job demands development and integration of custom tools and therefore candidate must be hands on with development targeting cloud. The candidate will also be working on integration of several Office 365 services SharePoint, Power Apps, Power Automate, Planner, Microsoft Information protection (MIP). Required Skills: Strong C#, ASP. Net & PowerShell skills Strong understanding of Modern Authentication, Graph API, Azure AD Application. Understand and implement SharePoint site and group site permissions. OneDrive Account, Site, and Permissions Management Strong OneDrive, SharePoint and OD sync client troubleshooting experience (Desktop client, Web, Mobile app) Use JavaScript, jQuery, Boot Strap, HTML and CSS to create and update pages, components, and scripts. Ability to develop applications and system tools to implement, deploy and manage infrastructure systems on premise and in the cloud. Experience with GitHub, Jira and other continuous integration technology and SDLC agile development techniques. Strong SharePoint fundamentals including lists, document libraries, permissions, content types, workflows. Excellent understanding of Single Sign On technologies (Ping Federate, SAML, Windows Kerberos). Experience with Office 365 (SharePoint Online and OneDrive) application development, management & deployment. Understand Exchange Online, user profiles, features, and mail flow Maintain and support all of SharePoint, OneDrive and Office 365 Good communication skills to help end users train with basic SharePoint task and hold training sessions. Collaborate with end-users and business owners to create and update SharePoint sites, lists, libraries, pages, apps, forms and workflows. Experience with Agile delivery methodology. Troubleshooting Experience on-prem/online, networking (Wireshark, etc.), Microsoft Information protection (MIP). Is able to track issues, resolve them, escalate to the core engineering or Microsoft support as needed Reorganizing & restructuring the contents of the site. Training of how certain existing features might have changed in the new platform. Ability demo SharePoint features; to provide specialized consulting services with regards to out of the box features provided by SharePoint. Able to do research and suggest on use of new features and implementation of that feature on the new platform. Desired Skills: Experience with SQL programming. Understanding of other services in Office365 products such as Unified Groups / Teams / PowerApps / Power Automate.

Network Engineer Direct Hire Immediate need for a Network Engineer to work with a healthcare IT firm delivering secure, reliable IT solutions that empower providers to focus on what matters most - exceptional patient care! Join a fast-growing healthcare IT Managed Services Provider delivering secure, reliable technology that keeps healthcare providers focused on exceptional patient care. We're looking for a Network Engineer who's eager to learn, collaborate with senior engineers, and grow into a key contributor supporting client network environments. What You'll Do As a Network Engineer, you'll help monitor, maintain, and troubleshoot network infrastructure across multiple client environments. You'll gain hands-on experience working with firewalls, switches, wireless systems, and security technologies while learning from experienced engineers in a dynamic healthcare IT setting. Key Responsibilities: Monitor network performance and availability; identify and resolve connectivity or latency issues. Support and maintain network infrastructure including routers, switches, firewalls, and wireless access points. Assist in implementing and maintaining network security measures to protect client environments. Collaborate with senior engineers to document network configurations, policies, and procedures. Provide Tier 1-2 technical support and escalate complex issues as needed. Participate in troubleshooting network events using best practices and tools such as Auvik, Wireshark, and SolarWinds. Help implement network segmentation (VLANs, DHCP, DNS) and ensure stability through proactive maintenance. Stay current on emerging technologies and contribute to continuous improvement initiatives.. What You'll Bring: Proficiency in networking protocols and technologies (e.g., TCP/IP, DNS, DHCP, VLANs). Experience with network hardware and software from major vendors (e.g., SonicWall, Cambium, UniFi, Meraki, Fortinet, Watchguard, etc.). Knowledge of network security practices and tools. Familiarity with network monitoring and management tools (e.g., Auvik, Wireshark, SolarWinds). Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Why You'll Love Working Here: Gain hands-on experience across a variety of client environments and technologies. Learn directly from senior engineers and IT leaders in a supportive, team-oriented culture. Contribute to secure, reliable IT systems that directly support healthcare operations. Competitive salary, full benefits (medical, dental, vision, life, disability, 401(k) match), and robust PTO.