Technical support engineer jobs in New Jersey - 2,339 jobs
Information Technology Professional (IT Support) (Newark)
Us Navy 4.0
Technical support engineer job in Newark, NJ
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission.
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What to Expect
Information Systems Technician
More Information
Responsibilities
Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include:
INFORMATION SYSTEMS TECHNICIAN (IT)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Ensuring the proper security and handling of communications materials, systems and equipment
Performing diagnostics and data recovery operations and maintaining logs
INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Performing diagnostics and data recovery operations, and maintain logs
Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems
Operating and maintaining testing and auxiliary equipment
Ensuring the proper security and handling of communications materials, systems and equipment
Work Environment
As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers.
Training & Advancement
Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including:
Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation.
After A School, Information Systems Technician Submarines (ITS) will also attend submarine training:
Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS).
After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance.
Advanced Training
Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security.
Education Opportunities
Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education.
You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill.
Qualifications & Requirements
A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician.
Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens.
IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength.
ITS applicants must be willing to serve aboard submarines.
General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before .
Part-Time Opportunities
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes.
For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met.
For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again.
For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.
Compare Navy Careers
See how a career as an Information Systems Technician compares to other Navy jobs.
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$75k-106k yearly est. 1d ago
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Clinical Systems Specialist
Advocare LLC 4.6
Technical support engineer job in Marlton, NJ
Job DescriptionDescription:
The Clinical Systems Trainer is responsible for designing, developing, and delivering training programs for IT applications including, but not limited to, the Electronic Medical Records (EMR) system, eClinicalWorks. This role involves working closely with healthcare professionals to ensure they are proficient in using applications to enhance patient care and streamline administrative processes. The trainer will assist in creating training materials, conduct training sessions, provide ongoing support to users, and provide on-site end user support. Additionally, the Clinical Systems Trainer will stay updated with the latest technologies and best practices to continuously improve the training programs.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Clinical Systems Trainer, you'll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.
Clinical Systems Trainer Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Train, educate, and instruct users on features, operation, and usage of software systems.
Provide on-site support for monthly Go Lives, working directly with the Care Center providers and staff.
Provide additional on-site support for Care Centers outside of Go Lives as needed.
Track and report on training progress and user competency levels.
Provide end user support via ticket resolution.
Work with Care Centers to map clinical process flow. Develop and maintain user manuals and administer training.
Assist end users to identify and resolve workflow problems within the Clinical Application. Follow through to ensure resolution.
Work collaboratively with department physician leaders and staff to promote operational excellence, optimal outcomes, and a consistent patient and end user experience.
Collaborate closely with - and communicate between - IT leadership and the clinical community to provide leadership for clinical systems projects and initiatives.
Participate in EMR optimization and ongoing quality review.
Promote optimal consistent provider, user, and patient experience.
Assist in testing new clinical system applications and other special assignments as directed.
Provide ongoing quality assurance monitoring of the system build activities.
Assist Clinical Applications in support of the EMR as needed
Assist Innovations with new projects affecting the EMR as needed.
Other duties as assigned
Required Competencies (Knowledge, Skills and Abilities)
The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
High level understanding of the purpose and function of an ambulatory EMR application
Service Delivery - You place patients and colleagues at the center of your priorities.
You possess a high sense of urgency and ownership in solving problems.
You look for and identify opportunities to enhance the level of service you and your team provide to others.
Quality and Process Improvement - You drive for continuous improvement.
You work with your team to identify ways to streamline and improve efficiency of work and service delivery.
You ensure that defined processes, quality standards, and best practices are adopted swiftly and updated regularly.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Travel to Care Centers is required.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, typically 7:30 am to 4:00 pm. Hours are adjusted for on-site support. This position is remote when not providing on-site Care Center support.
Travel
This position is based remote with travel to our corporate office and our Care Centers located throughout NJ, Southeastern PA and Delaware. Travel expenses are reimbursed.
Benefits
Multiple medical and prescription coverage options
Dental and vision care plans
Health Savings Accounts (HSAs), where applicable
Flexible Spending Accounts (FSAs)
Voluntary critical illness, cancer, and accident insurance
Voluntary hospital indemnity coverage
Voluntary short-term and long-term disability insurance
Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
401(k) retirement savings plan
Paid time off (PTO)
Commuter benefits
Group auto and homeowners insurance
Requirements:
Required Education and Experience
Associate's degree in Information Systems or related field and/or equivalent experience.
3+ years experience supporting an ambulatory EMR
3+ years experience managing vendor relationships
2+ years experience of Care Center Analysis or Clinical workflow optimization
Preferred Education and Experience
Bachelor's degree in Information Systems or related field and/or equivalent experience. xevrcyc
eClinicalWorks experience a plus
eClinicalWorks certification a strong plus.
ITIL familiarity
$76k-110k yearly est. 1d ago
Content Management System Specialist
TSR Consulting 4.9
Technical support engineer job in Princeton, NJ
84155
**Please only local candidates to Princeton NJ
**MUST have Pharmaceutical or Life Sciences industry experience
TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence.
Our client, a leading pharmaceutical company is hiring a Content Management System Specialist for a 12+ months contracting assignment.
Must have skills:
Experience with Veeva Vault PromoMats and related platforms (MLR, eWizard)
Strong understanding of content workflows and regulatory compliance
Ability to manage large-scale communications and user support
Pharmaceutical or Life Sciences industry experience, especially in promotional content management
Familiarity with regulatory review processes and compliance standards
Hands-on experience with Veeva Vault PromoMats, ServiceNow ticketing systems, ALM testing environments
Experience managing global user bases and supporting multi-country implementations
Pay: $27-28/hour W2
Location: Princeton NJ
Responsibilities:
This role manages global communications, system approvals, and user support for Veeva Vault PromoMats and related platforms
It ensures smooth operations across multiple systems, supports global user adoption, and partners with cross-functional teams to maintain compliance and efficiency in promotional content workflows
Create and distribute communications for updates and enhancements to 5,000 global users of VeevaVault
Manage tags, campaigns, and agency lists in Veeva Vault
Partner with IT to understand, test, and validate changes in UAT and Production environments
Maintain and update support guides in Review Central and Veeva Vault Resources
Serve as the sole approver for all test runs and scripts for Veeva Vault
Maintain static permission lists and control mail groups used for communications
Manage, update, and resolve access/permission issues in PromoMat
Approve ServiceNow tickets for system access across MLR and eWizard platforms
Maintain the master agency user list and support market leads in adding new countries
Assist Regulatory Ops with workflows, permissions, and profiles for external users
Work with users to provide guidance and troubleshoot workflow issues
$27-28 hourly 1d ago
System Engineer
Clark Davis Associates 4.4
Technical support engineer job in Bridgewater, NJ
Pharmaceutical Company, 40 per hour, Bridgewater, 6 month contract, ON SITE
US CITIZEN OR GREEN CARD ONLY
NO C2C NO CORP TO CORP
FIVE PLUS YEARS EXPERIENCE
MUST HAVE PHARMA EXPERIENCE
The Systems Engineer is responsible for managing day-to-day end user support for users as well as Servers (on-prem/cloud), networking, telecommunications & cyber security tools in the Pharmaceuticals North American GMP compliant sites, including Data Centers, Cloud, Network, Communication link services
3 - 5 years' experience working in a GMP compliant pharmaceutical laboratory/manufacturing environment.
Knowledgeable of Cisco, Juniper, Aruba Technologies & Architectures (examples- Cloud & Cloud Security, Networking- Network Segmentation, Patching, Next-Gen AV, Avaya VOIP, Teams based Conferencing systems)
3-5 years of hands-on experience managing and maintaining servers, LAN, IP Phone and WAN systems; Switches/ Routers/ Access Points, VPNs; Knowledge of IT-OT Network Segregation.
As part of a team, works to maintain Juniper network infrastructure, including all configuration and maintenance; Owns responsibility for multi-site Aruba WiFi infrastructure.
Has working knowledge of Microsoft 365 and Microsoft Teams rooms (conferencing systems)
Oversee and ensure timely repair/replacement of faulty hardware including endpoint devices, network hardware and appliances.
Maintain hardware inventories of endpoint devices, servers, network equipment, GMP assets and applications
Author, revise or update approved documentation and SOP's following established change control and regulatory compliance procedures
Ensure 100% compliance with GMP policies and procedures
$79k-112k yearly est. 1d ago
Resolution Support Specialist (FINRA License Required)
ADP 4.7
Technical support engineer job in Florham Park, NJ
ADP is hiring a Resolution Support Specialist I. In this position you will respond to requests for research and issue resolution that require research time to resolve, thereby allowing front line associates to be available to clients. In addition you will work on special projects that support client satisfaction and retention.
To succeed in this role, you must be comfortable working in a fast based environment where adaptability, responsiveness, and empathy are must-haves. Over the phone and in writing, your communication style is clear and easy for our clients and internal partners to understand and act on. You will need to balance your workload, handle back-to-back inquires, and use solid decision making to determine the best path to resolution. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP.
You must have the ability to flex and adapt in this role. You thrive in an environment where you set priorities, organize your day, multi-task, change direction, and provide prompt follow-up.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
You adhere to a daily schedule and organize yourself to deal with a high volume of different tasks.
Receives requests for research and issue resolution via phone, email or queue.
Determines appropriate corrective action to resolve issues and minimize impact to clients.
Managing your own caseload and follow up, while adhering to internal SLAs for response times.
Performs duties of inbound Client Service Representative or Sales Support Specialist during peak periods.
Helps onboard new clients with a focus on driving positive client satisfaction surveys
Performs proactive check-ins with clients via email and phone calls.
Successfully navigates through all systems and properly utilizes each system to its full potential i.e. Omni, Tops, CEH, DBAL, PES, Plan Sponsor Website, Admin Web, RUN.
Utilizes de-escalations skill to resolve issues, escalating them to management when appropriate.
Suggests and implements procedural and process changes for achieving team goals/performance functions.
Building rapport, establishing trust and shining with professionalism on every interaction
Aptitude to grasp new concepts or tools by actively learning.
Makes decisions based on available resources, constraints and organizational values.
You should be available to work overtime hours during peak times
Performs other related duties as assigned
QUALIFICATIONS REQUIRED:
* 1 year experience in a client service call center environment required.
* FINRA 6 & 63 required
A college degree is great but not required. What is more important is having the skills to do the job. Other acceptable experiences could include:
* Experience noted above, OR
* Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
Available Locations
Florham Park, New Jersey, United States
Allentown, PA, United States
El Paso, TX, United States
Louisville, Kentucky, United States
Dallas, TX, United States
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $16.35 - USD $33.17 / Hour*
* Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
$33.2 hourly 7d ago
Temporary IT Helpdesk
DHD Consulting 4.3
Technical support engineer job in New Jersey
User IT Support -On-site or remote support for IT-related hardware and software issues. -Technicalsupport for business applications such as MS Teams, MS Office, Trellix (security solution), and internal systems such as GSI and PiLOS. -Setting up, configuring, and maintaining user devices, including laptops, printers, and
mobile devices.
-Installing, configuring, modifying, and performing minor repairs on hardware and software
as needed (Format, Zebra printers, PCs, scanners, handheld terminals).
-Managing VPN access for remote users, supporting password resets, installation or
reinstallation, and ensuring smooth connectivity to the internal network.
-Diagnosing and resolving issues related to hardware, software, operating systems, and local
network connectivity to maintain business continuity.
-Providing warehouse operations support via phone or live chat in case of technical issues.
-Supporting users during the onboarding/offboarding process to ensure a smooth transition of
system access and IT equipment such as laptops (equipment support and verification of
equipment return to HR).
IT Asset Management
-Maintaining up-to-date inventory and documentation of IT assets and configurations.
-Managing the inventory and tracking of IT assets, including laptops, desktops, and other IT
equipment in offices and warehouses.
-Reviewing new requests for all IT assets or accessories.
-Obtaining quotes to determine the best purchase option after comparing prices and
specifications.
-Verifying all items upon arrival and ensuring delivery to the correct location.
-Handling the procurement process for IT equipment, including laptops, network equipment,
and peripherals needed for office and warehouse environments.
-Ensuring proper allocation and maintenance of equipment and maintaining records of asset
lifecycle (deployment, upgrade, repair, disposal).
-Collaborating with vendors to ensure timely delivery and installation of purchased
equipment.
-IT Documentation and Reporting
-Maintaining up-to-date documentation of IT assets, licenses, procedures, and configurations.
-Creating user guides or quick reference materials for common tools or procedures.
-Generating regular reports on weekly Helpdesk activities.
$71k-119k yearly est. 60d+ ago
Desk side Support
Artech Information System 4.8
Technical support engineer job in New Jersey
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title:
Desk side Support Representative Distributed Client Services
Location:
BEDMINISTER,NJ 07921
Duration: 1 Year (with possible extension)
Client: IBM- AT&T
Job Description:
·
End user trouble shooting skills
·
Experience with working with tickets
·
Proficient with windows 7
·
Audio video support
·
Good customer facing skills
·
This job is 35-40 hours a week.
·
Must have a valid driving license
Qualifications
SHARE resume
Additional Information
If you are interested, Please contact
Shubham
************
***************************
$69k-106k yearly est. Easy Apply 2d ago
IT Support Specialist
Prc Management Co 4.6
Technical support engineer job in Red Bank, NJ
Full-time Description
The IT Support Specialist provides advanced Tier 1 and Tier 2 technicalsupport, oversees daily operation of PRC's IT infrastructure, and administers enterprise systems to ensure reliable and secure technical operations across corporate and field locations. This role supports system monitoring, cybersecurity, software updates, networking, and infrastructure upgrades, and end user training and documentation. The specialist collaborates with the CIO on IT improvement projects and partners with vendors and service providers to maintain optimal system performance.
________________________________________
Essential Duties and Responsibilities
TechnicalSupport & Troubleshooting
Provide Tier 1 and Tier 2 technicalsupport and assist with the escalations.
Investigate and resolve advanced hardware, software, and network connectivity problems.
Provide onsite and remote support to corporate and field locations.
Coordinate with external vendors, service providers and technical partners.
Systems Administration & Infrastructure Management
Administer enterprise IT systems (Active Directory, Azure AD, Exchange, Microsoft 365, DocuSign).
Maintain hardware/software deployments, updates, and system performance.
Manage IT asset inventory, licensing, documentation, and server monitoring.
Maintain access control & security systems (badges, cameras, credentials).
Support cybersecurity (patching, MFA, updates, incident prevention).
Assist with network infrastructure (firewalls, switches, VPN).
Projects, Processes & Training
Lead IT projects and system upgrades, including implementation of new tools and infrastructure improvements.
Develop and maintain IT procedures, documentation, and knowledge base resources.
Conduct end-user training and support technology adoption across the organization.
Leverage AI and automation to improve efficiency and optimize IT operations.
Perform other related duties consistent with the scope of the position.
Requirements
Education & Certification
Associate or Bachelor's Degree preferred.
Industry certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals, CCNA, etc., preferred.
________________________________________
Experience
2+ years of IT support with strong networking/system administration experience.
Experience with domain administration, cybersecurity practices, and database support.
Experience with infrastructure security, licensing, and system performance monitoring.
Experience in property management, accounting or construction software (e.g., Yardi) is a plus.
Experience with camera systems and access control systems is a plus.
________________________________________
Skills & Competencies
Deep technical expertise with Windows operating systems, networking technologies, firewalls, and VPN solutions.
Advanced administration skills in Microsoft 365, Active Directory, and Azure environments.
Strong analytical and problem-solving abilities with the capacity to resolve complex technical issues.
Excellent communication, customer service, and end-user training skills.
Proven ability to manage multiple priorities and deliver effectively in a fast-paced environment.
Demonstrated ability to manage technology initiatives and collaborate effectively within a team.
Highly organized, detail-oriented, and committed to meeting deadlines.
Positive attitude, strong work ethic, and dedication to ongoing learning and innovation.
Proficiency with AI tools and awareness of emerging technology trends.
________________________________________
Other Requirements
Prolonged periods working at a desk and on a computer.
Ability to lift up to 50 lbs. and use small tools.
Valid driver's license required.
Occasional afterhours/weekend availability for emergencies or scheduled projects.
This is an onsite position at PRC's Corporate Office in Red Bank, NJ.
Benefits: Medical, Dental, Vision; 401(k), Life Insurance, Paid Time Off, 11 Observed Holidays
Salary Description Range: $55,000 - $70,000 annually
$55k-70k yearly 44d ago
IT Support Team Leader
Tyber Medical
Technical support engineer job in New Jersey
IT TechnicalSupport - Team Leader
TechFox - Woodland Park, NJ 07424
We're looking for a highly motivated IT Professional, with Advanced Technical skills, Good Customer Service, and Outstanding Leadership and Supervisory skills, to lead our support team in maintaining outstanding support to our clients.
Responsibilities:
· Manage Level 1 team of technicians, including guiding, assisting with problem resolution, and delegating tasks to them.
· Provide level II IT support for our clients via phone, in person, or remotely
· Advanced Server Administration. Workstation \ Printer \ Network troubleshooting
· Provide training to staff, regarding new tools, solutions, and procedures.
· Track customer issues and ensure their resolution
· Document all support work on a timely basis within our ticketing system, adhering to company guidelines
· Complete special projects as assigned
Qualifications:
· Advanced troubleshooting and critical thinking skills
· Superior Leadership/Supervisory Skills
· At least 4 years of IT support experience
· Outstanding interpersonal skills, including the ability to build a rapport with clients and maintain a professional demeanor when handling complex user issues.
· Advanced understanding of TCP/IP networking and Windows Server environments
· Expertise in AD, Exchange, VPNs, VMs, Firewalls, Wireless, and Network security
· Relevant 2 / 4-year degree required
· Comp TIA A+, N+ a plus
· Experience with supporting Apple products, smart phones, and other mobile devices a plus.
· Job Type: Full-time
· Job Location: Woodland Park, NJ 07424
· Required education: Associate
· Required experience: IT Support: 4 years
· Required license or certification: Driver's License
· Schedule: Monday to Friday
· Company's website: **************
· Company's Facebook page: ***********************************
· Work Location: One location
Benefits:
· Health Insurance
· Paid Time Off
Benefit Conditions:
· Waiting period may apply
· Only full-time employees eligible
· This Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused
Outcome-oriented -- results-focused with strong performance culture
Team-oriented -- cooperative and collaborative
$92k-127k yearly est. 60d+ ago
IT Support Specialist **on-site role**
Air Group LLC 3.8
Technical support engineer job in New Jersey
We're Growing!
New Jersey's premier HVAC-Plumbing-Electrical company is seeking an IT Support Specialist to join our team. A minimum of 2 years of experience is required.
This position reports to our Director of IT and will focus primarily on IT device management, including setup and troubleshooting. Our ideal candidate will have excellent communication skills, work well with others, and have a desire to learn and grow with our company.
Hours: Mon - Fri, 8:00 am - 4:30 pm, with occasional overtime and weekends when special projects/tasks require.
About Us:
As a family-owned business, we do more than serve customers. We take care of the comfort and safety of our friends, family, and neighbors. We provide personalized solutions - both residential and commercial - for every heating, air conditioning and indoor air quality application. Our customers' comfort is an important responsibility, and our customers are at the center of everything we do at Air Group, LLC.
Requirements:
2 years' experience providing end-user support (troubleshooting, diagnosis, resolution)
Ability to work on-site 5 days a week
Excellent communication skills in all forms
Windows OS exp
Microsoft Office exp
Active Directory exp
Working knowledge of network connectivity, computers, printers and peripherals
Comfortable working in a team environment - must be able to collaborate with all levels of staff
High School diploma or GED
Fluent in English (read, write, speak)
US Citizen or Green card holder (no sponsorship is available now or in the future)
Bonus Items:
College degree
MS certifications
Programming experience
Benefits:
All full-time Employees are eligible to participate in the following benefit programs:
Medical insurance (3 plan choices)
Benefits concierge service to assist with benefits questions, provider search, claims, etc.
Prescription insurance
Dental
Vision
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Dependent Care FSA
Life insurance (fully funded by Air Group, LLC on day one of employment)
Life insurance buy-up options
Disability
Pet insurance
Identity theft protection
8 paid holidays
Paid time off
Bereavement leave
401k with a generous company match
Company merch
A business culture rooted in teamwork and providing quality work
Only qualified candidates will be contacted. No agency submissions.
No relocation offered.
No walk-ins please. We require a scheduled interview.
All offers of employment are contingent upon the successful completion of a background check, which includes criminal record search and driver's license abstract.
$53k-96k yearly est. 35d ago
Help Desk Technician (Part-Time) (Anticipated)
Fair Lawn Public School District 3.7
Technical support engineer job in New Jersey
Technology/Help Desk Technician
HELP DESK TECHNICIAN (HOURLY/PART-TIME) (Anticipated)
2025-2026 SCHOOL YEAR
DISTRICT We are presently accepting applications for the following position:
HELP DESK TECHNICIAN (HOURLY/PART-TIME)
QUALIFICATIONS:
High school diploma or equivalent
Associate's degree or higher in Information Technology or related field, preferred
Previous experience in a help desk or technicalsupport role, preferably in an educational environment
Strong knowledge of Windows and Google Chromebook operating systems
Familiarity with common software applications such as Microsoft Suite, Google Workspace, and educational software
Basic understanding of networking concepts (LAN, Wi-Fi, IP addressing)
Excellent problem-solving skills and attention to detail
Strong verbal and written communication skills
Ability to work effectively with diverse users, including students and staff of all technical skill levels
Ability to prioritize tasks and manage time effectively in a fast-paced environment
Commitment to maintaining confidentiality and data security
Knowledge of classroom technologies such as interactive whiteboards, Chromebooks, and tablets
Preferred basic understanding of cybersecurity best practices
Hourly Rate: $23.00
Hours per week: maximum 29.5
This is a part-time position that does not include benefits.
Fair Lawn Public School District is an Equal Opportunity Employer.
If you are interested in applying, please apply through this link *****************************************************
$23 hourly 60d+ ago
Substitute Technology Support Specialist
Keyport Board of Education
Technical support engineer job in New Jersey
Substitute/Technology Support Specialist
Substitute Technology Support Specialist
QUALIFICATIONS:
Hold at least an Associate's Degree in Information Technology or a related degree from an accredited college or university.
Have 1-3 years of experience in working with technology in an organizational, corporate, or school environment.
Hold a valid driver's license with no serious violations.
Have excellent integrity and demonstrate good moral character and initiative.
Exhibit a personality that demonstrates enthusiasm and interpersonal skills to relate well with students, staff, administration, parents, and the community.
Demonstrate the ability to communicate effectively in English, both orally and in writing, using proper grammar and vocabulary
Required criminal history background check and proof of U.S. citizenship or legal resident alien status.
$52k-89k yearly est. 47d ago
App Support Analyst - Senior QA
Apidel Technologies 4.1
Technical support engineer job in Mercerville, NJ
Job Description
This Sr QA position is for manual and automated testing of Judiciary JAVA web-based / Pega apps. QA will perform testing in the following areas: functional/regression, data-integrity, web-services, application workflow and input/outputs validation.
Note: This is a Hybrid position requiring 2 days / wk on-site. Please provide Local candidates.
This is a high visibility project and will require the Senior QA to work with the business and perform some BA tasks such as requirements gathering.
Senior Quality Assurance Specialist is responsible for the design, pilot, & implementation of the software quality assurance review processes. SQA will work with Business group and Application Teams during pre & post assessment periods. The QAS reports to Supervisor/Team Lead. QAS will perform functional/regression testing, SOAP/RESTful web service testing and data-integrity testing by executing and verifying SQL and stored procedure
Tasks:
Manually test web-based applications
Review projects required work products to ensure compliance with approved tailored procedures and standards.
Review and check projects software development activities and the associated internal tasks required as employed by the project and specified in the project plan.
Compare actual project procedures to the specified standards, procedures, and, if required, specific 3rd party contractual requirements.
Perform detailed reviews of interim and final tasks as appropriate. Ensure process improvement opportunities are reviewed by appropriate contact to identify training needs of the organization.
Perform or manage the required software quality phase end reviews of work product and process for each software project and produce the required software quality reports, as specified in the project\'s software quality plan.
Develop and manage short and long-term plans and schedules for organization wide software quality needs.
Perform database integrity testing by verifying data entered/retrieved matches application requirements.
Balance workload with teams capacity by managing the teams activities according to schedule and budgets.
Coordinate and procure the required skills and techniques required. As well as other duties as assigned by the Project Manager.
Qualifications:
Candidate should have over all 12+ years of IT application experience (including development, analysis, QA etc.)
Candidate should have over all 8+ years of IT application testing experience
Candidate should have over 3+ years as QA lead
They must be able to compare actual project procedures to the specified standards and procedures.
They should be able to demonstrate expertise with the most recent and relevant technologies in the quality assurance review processes.
They must be able to understand relational database systems and execute queries and stored procedures as part of their testing.
They must have excellent communication skills and possess the ability to collaborate with internal and external groups including vendors.
They must have the ability of working independently and with minimal supervision
Skills:
HP UFT Product Suite
SOAP and RESTful Web Services Testing
Web UI testing
PEGA Web Application Testing
JAVA Web Application Testing
Manual Testing
Creating, executing test plan / test cases / test scripts
SQL
Web Applications Testing
The ideal candidate will have:
Demonstrate differences between testing PEGA Web Applications and JAVA Web Applications
Experience in AGILE/SCRUM Teams
Run SQL queries to verify database table records match application Retrievals, Inserts and Updates
Run Stored Procedures
Understand Database modeling and Database Relationships
Demonstrate expertise in teaching, conveying technical and or functional courses and concepts.
Develop appropriate work programs and budgets and use to effectively schedule tasks and assignments.
Identify improvements to project standards to achieve high quality services and products.
Responsibilities:
Understand and implement test plans
Implement automation scripts from defined test plans
Identify and document system defects
Communicate clearly and effectively in written and spoken English
Work independently and as a member of a team Experience 10+ years
Skill Required /Desired Amount of Experience
Overall IT industry experience Required 12 Years
Experience with QTP/UFT/Selenium Required 3 Years
Experience with Database Testing Required 7 Years
Experience with Stored Procedure Testing Required 7 Years
Experience with writing and executing SQL Required 7 Years
Experience with PEGA Web Application Testing Highly Desired 3 Years
Experience with JAVA Web Application Testing Required 5 Years
Experience with Web Application Testing Required 7 Years
Experience with SOAP and REST Web Services Testing Required 7 Years
Experience creating and executing test plans/cases/scripts Required 5 Years
Experience with UFT Automated Scripts Highly Desired 3 Years
Knowledge of Web Applications Components and Purpose Required 7 Years
4-year College degree or equivalent technical study Required 4 Years
$104k-145k yearly est. 13d ago
On Site Help Desk - Application Support
Key Software Systems
Technical support engineer job in Farmingdale, NJ
On site Application Support Staff provides application support to a wide variety of clients on a proprietary Courier Management software via phone, email and remote meetings. You will troubleshoot application issues, review data, and answer clients' application specific questions on configuration, setup, and operations.
RESPONSIBILITIES:
Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers
Follow up on outstanding requests and ensure timely resolution
Perform Quality Assurance testing on new application versions
Execute application updates and configuration in accordance with Key Software standards
Train oncoming customers in setup and use of the application
Perform other support related duties as assigned
BASIC QUALIFICATIONS:
Must have strong written and verbal communication skills
Motivated to learn and grow and to accept new challenges
Working knowledge of PC, Mac, and Mobile devices (iOS/Android Tablets)
Strong customer service and troubleshooting skills
Must be available for occasional scheduled and non-scheduled critical overtime/afterhours
PREFERRED QUALIFICATIONS:
2 years+ experience in technology Help Desk strongly preferred
Experience with MSSQL
Experience with webhooks and APIs
Working knowledge of HTML
BENEFITS:
Opportunities for growth and advancement
Health, Dental, LTD and Life
Paid time off
401k with employer match
Friendly, casual, professional atmosphere
Excellent compensation
Enjoy working with cutting edge tools
Industry leading 23-year-young company
$51k-90k yearly est. 23d ago
Technical Support Specialist
Viewline Ventures
Technical support engineer job in Cherry Hill, NJ
Job Description
Employment Type: Contract Role (1099)
About Us
Were a fast-growing startup working in specialized alternative markets, where precision and reliability are everything. Our team is lean, collaborative, and resourceful. We build systems that run smoothly by paying attention to details most people overlook. Were looking for someone who enjoys solving practical problems, thrives in structured environments, and takes pride in being the person others rely on when things need to be done right.
About the Role
As a TechnicalSupport Specialist, youll be the steady hand that ensures our operations run without disruption. Youll manage daily workflows, troubleshoot minor technical issues, and step in to complete in-person verification tasks when needed. This role is ideal for someone whos highly detail-oriented, enjoys working with established processes, and can stay calm and focused under time-sensitive conditions.
Key Responsibilities
Follow structured procedures and checklists with accuracy and consistency
Monitor accounts, balances, and system statuses to confirm successful execution
Troubleshoot routine technical problems and escalate complex cases when necessary
Keep precise, auditable records of all actions and outcomes
Complete occasional on-site verification or setup tasks (requires local travel)
Who You Are
Detail-Oriented & Thorough: You notice small discrepancies and fix them before they cause issues.
Reliable & Structured: You follow through on tasks, keep processes clean, and maintain strong discipline.
Calm Under Pressure: You handle live or time-sensitive workflows without losing focus.
Tech-Savvy: Youre comfortable navigating online platforms, tools, and browser-based systems.
Locally Available: Youre based in NJ (or open to relocating) and can handle daily in-person requirements.
Bonus Points
Experience in support, operations, or process-heavy roles (QA, compliance, lab work, customer operations)
Familiarity with structured SOP-driven environments
Comfort with balancing technical and client-facing tasks
Achievement in competitive video games or strategy games
New grads and new workers welcome
Why Join Us
Competitive hourly pay with performance incentives
Flexible schedule with reliable, repeatable workflows
Opportunity to be part of the core engine of a fast-growing startup
Clear processes and strong team support so you can perform with confidence
$51k-90k yearly est. 30d ago
IT Help Desk Support - Level II
K2 Staffing
Technical support engineer job in Roseland, NJ
Job DescriptionSummaryOur client is a leading IT Solutions Company located in Roseland, NJand they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs.
Duties & Responsibilities
Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
3 years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Roseland, NJ
$51k-89k yearly est. 6d ago
IT Help Desk Support - Level II
K2 Staffing, LLC
Technical support engineer job in Roseland, NJ
Job DescriptionSummaryOur client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
3 years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$51k-89k yearly est. 14d ago
IT Helpdesk Tier 2
CubX Inc.
Technical support engineer job in Lakewood, NJ
Job Description
About Us:
CubX is a rapidly growing Managed Service Provider (MSP) dedicated to simplifying IT solutions for a variety of business types and sizes. We deliver exceptional IT services, with a strong focus on technical excellence, networking, and building long-lasting client relationships. We are actively seeking an Help Desk Technician II (Level 2) who is passionate about technology, experienced in Microsoft 365, Azure AD, Intune, networking, and cloud-first environments, and thrives in a collaborative, fast-paced MSP setting
Why CubX?
At CubX, we believe our clients are more than just tickets-they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:
Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.
Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.
Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.
What you'll be doing:
Helpdesk Support: Provide IT Support Specialist II support and respond to client issues, ensuring efficient resolution for Windows, mac OS, and mobile devices (iOS/Android)
Manage Your Workload: Stay organized and on top of tasks to ensure timely completion.
Office 365 Administration: Manage and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, Security & Compliance Centers, and OneDrive
Networking Management & Troubleshooting: Configure and troubleshoot network protocols like DNS, DHCP, VLANs, VPNs, and firewall rules using platforms like SonicWall, Meraki, and Unifi.
Endpoint Management: Utilize Microsoft Intune for device management, policy enforcement, and Windows Autopilot for device provisioning.
Azure Administration: Assist with tasks related to Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud-based resource management
Email Security: Configure SPF, DKIM, DMARC, and other email security settings for safe and reliable email delivery across the client's domain.
Hardware & Software Support: Troubleshoot and resolve PCs, laptops, printers, and other peripheral devices; provide support for software installations, patch management, and driver updates.
Build Client Relationships: Maintain a helpful, friendly demeanor while assisting clients.
Ticket Management & Documentation: Maintain accurate service tickets, document solutions, and ensure timely communication with clients using ITSM tools
Project Assistance: Participate in various IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployment
After-Hours Support: Occasionally participate in on-call support to resolve urgent issues.
Client Training & Education: Provide guidance and training to clients on best practices, system usage, and IT security measures.
Proactively Identify Issues: Take the initiative to spot and fix potential problems before they escala
Requirements
MSP Experience: A familiarity with the variety and size of clientele that comes along with working within an MSP.
Office 365 Proficiency: Advanced skills in Office 365 Administration, with a deep understanding of Exchange Online, Teams, and SharePoint.
Networking Skills: Experience in network configurations, routing, switching, firewall settings, TCP/IP, and remote access/VPNs.
Email Security: Configuration and management of email security protocols, including SPF, DKIM, and DMARC
Azure Knowledge: Basic understanding of Azure AD, Virtual Machines, and resource management
Networking: Intermediate or higher-level networking knowledge, including DNS, DHCP, VPNs, and firewall configurations
Desktop Support: Troubleshooting Windows and mac OS environments, software deployments, and user profile management
Technical Proficiency: Knowledgeable in Microsoft Intune, Windows Autopilot, Azure AD, and Active Directory (GPOs, user management).
Troubleshooting Expertise: Proven ability to resolve hardware/software issues, diagnose network problems, and implement IT security solutions.
Certifications (Preferred): CompTIA A+, Network+, Security+, CCNA, or Microsoft Certified credentials (e.g., MS-100, MS-101).
Soft Skills: Strong customer service, communication, and problem-solving skills with a friendly demeanor.
Desire to Learn & Grow: A proactive attitude with the willingness to learn new technologies and improve existing processes.
Benefits
Competitive pay with performance-based growth
Paid time off and company holidays
Health, dental, and vision insurance options
401(k) retirement plan with company match
On-site gym for employee wellness
Modern, collaborative office environment
Ongoing training and professional development
Opportunity to work with cutting-edge technology
Team events and employee appreciation initiatives
Strong company culture focused on innovation and teamwork
$51k-90k yearly est. 18d ago
IT Helpdesk Tier 3
CubX
Technical support engineer job in Lakewood, NJ
About Us:
CubX is a rapidly growing Managed Service Provider (MSP) redefining how businesses experience IT. We design secure, cloud-based environments for multi-site and enterprise organizations - blending deep technical expertise with a personal, proactive approach.
We're seeking a Tier 3 IT Technician / Systems Engineer - a senior-level engineer who leads advanced IT projects, handles escalations from Tier 1 and Tier 2 teams, and plays a key role in client environment design and migrations. This role requires strong technical depth, excellent communication, and the ability to take ownership from start to finish.
Why CubX?
At CubX, we believe our clients are more than just tickets-they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:
Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.
Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.
Collaborative Culture: Work alongside a sharp, motivated team that values initiative and creative problem-solving.
Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.
What you'll be doing:
Escalation & Advanced Troubleshooting: Handle escalations from Tier 1 and Tier 2 engineers for complex Microsoft 365, Azure, Intune, and network issues. Perform root-cause analysis and implement permanent resolutions.
Project Implementation & Migration: Lead or co-lead client migrations including Microsoft 365 tenant setups, email and data migrations, SharePoint and OneDrive transitions, Intune and Autopilot rollouts, and network upgrades.
Manage Your Workload: Stay organized and on top of tasks to ensure timely completion.
Cloud & Identity Management: Manage Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive) and Azure AD configurations including Conditional Access, device compliance, and identity protection.
Networking & Infrastructure: Configure, Design, and maintain firewalls, VLANs, VPNs, and Wi-Fi networks using SonicWall, Meraki, and Unifi, FortiGate, Cisco, and troubleshoot complex DNS, DHCP, and connectivity issues across multi-site environments.
Endpoint & Security Management: Architect Intune profiles, compliance policies, Autopilot provisioning, and Defender for Endpoint deployments. Maintain system security through Microsoft 365 Security & Compliance Centers.
Azure Administration: Assist with tasks related to Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud-based resource management
Server & File System Knowledge (Migration-Focused) Leverage strong understanding of Windows Server environments (2016/2019/2022) to support data and identity migrations into modern cloud-based solutions. Perform Active Directory cleanup, GPO rationalization, and DNS validation during tenant or domain transitions. Migrate on-premises file shares to SharePoint and OneDrive, ensuring correct permissions, folder structure, and access continuity. Identify and decommission legacy infrastructure as part of the move toward fully managed, cloud-first environments.Automation & Scripting: Utilize PowerShell and automation tools to streamline provisioning, reporting, and system maintenance. Develop and document reusable scripts to support repeatable processes.
Security & Compliance: Configure SPF, DKIM, and DMARC. Strengthen endpoint protection and ensure compliance with CubX and client security standards.
Documentation & Mentorship: Maintain detailed documentation for tickets, projects, and configurations. Mentor Tier 1/2 staff, review their work, and help establish standardized procedures.
Virtualization & Cloud Services (Migration-Focused): Support and guide migrations of on-prem workloads into Azure, leveraging knowledge of virtual machines, networking, and storage. Assist with Hyper-V or VMware transitions during modernization projects and advise on architecture, performance, and cost optimization in cloud environments.
Hardware & Software Support (Advanced): Provide advanced diagnostics and remediation for desktops, laptops, and peripheral devices across mixed environments. Perform deep system analysis to resolve hardware or OS-level issues, optimize endpoint performance, and ensure compatibility during migrations or policy rollouts. Oversee large-scale software deployments, patch automation, and driver management through Intune and scripting to maintain secure, reliable device fleets..
Build Client Relationships: Maintain a helpful, friendly demeanor while assisting clients.
Business Solutions & Workflow Optimization: Analyze and resolve client technology challenges that impact business operations - identifying inefficiencies, recommending software or process improvements, and designing solutions that align technology with organizational workflows.
Ticket Management & Documentation: Maintain accurate service tickets, document solutions, and ensure timely communication with clients using ITSM tools
After-Hours Escalation: Serve as a senior escalation contact for critical issues when needed.
Client Training & Education: Provide guidance and training to clients on best practices, system usage, and IT security measures.
Proactive Improvement: Identify recurring pain points, propose system enhancements, and contribute to CubX's continuous improvement culture.
Requirements
Qualifications
Bachelor's degree in Information Technology or equivalent hands-on experience.
Minimum 5 years' experience in an MSP or similar environment.
Minimum 3 years' experience handling Tier 3 or escalation-level responsibilities.
Expert knowledge of Microsoft 365, Azure AD, Intune, and endpoint management.
Strong background in network configuration and troubleshooting (VLANs, VPNs, Wi-Fi, firewalls).
Skilled in PowerShell scripting and automation.
Familiarity with Windows Server and Active Directory (for troubleshooting, not management).
Excellent written and verbal communication skills with a strong customer service orientation.
Proven ability to manage multiple projects and deadlines in a fast-paced MSP environment.
Preferred Certifications
Microsoft Certified: Cybersecurity Architect Expert (SC-100)
Microsoft Certified: Enterprise Administrator Expert (MS-102)
Microsoft Certified: Intune Administrator (MD-102)
CompTIA Security+ / CySA+ or Cisco CCNP / Fortinet NSE 4+
Benefits
Competitive pay with performance-based growth opportunities
Paid time off and company holidays
Health, dental, and vision insurance with HSA and FSA options
401(k) retirement plan with company match
On-site gym promoting employee wellness
Modern, collaborative office environment designed for productivity
Ongoing training and professional development programs
Access to cutting-edge technology and real-world project experience
Team events and employee appreciation initiatives
Strong company culture centered on innovation, teamwork, and growth
$51k-90k yearly est. Auto-Apply 42d ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Technical support engineer job in Trenton, NJ
The Tier 2 TechnicalSupport Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technicalsupport.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.