Post job

Technical support representative jobs in Medford, OR

- 70 jobs
All
Technical Support Representative
Information Systems Technician
Customer Service Representative
Technical Support Specialist
Information Technology Technician
Computer Technician
Customer Support Technician
Information Technology/Support Technician
Professional Technician
Technical Internship
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Technical support representative job in Medford, OR

    This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $36k-51k yearly est. 10h ago
  • IT Support Specialist

    Linde Plc 4.1company rating

    Technical support representative job in White City, OR

    Linde Gas & Equipment Inc. IT Support Specialist Linde Gas & Equipment Inc. is seeking an IT Support Specialist to join our team! In this role, you will provide hands-on technical assistance, ensuring the smooth operation of our organization's IT infrastructure. You will be responsible for maintaining personal computer systems, troubleshooting technical issues, supporting staff, contributing to IT projects as requested, and assisting with conference room A/V solutions. Although the position is primarily based in Medford, support is not restricted to that location. The ideal candidate will possess a strong technical aptitude, a proactive approach to problem-solving, and the ability to manage multiple tasks in a fast-paced environment. What we offer you!What we offer you! * Competitive compensation * Comprehensive benefits plan (medical, dental, vision and more) * 401(k) retirement savings plan * Paid time off (vacation, holidays, PTO) * Employee discount programs Career growth opportunities What you will be doing: Key Responsibilities: * Technical Support: Troubleshoot system problems, offering solutions and/or recommendations to ensure timely issue resolution. Provide technical assistance for application system upgrades and monitor changes to operating system software as directed. * Performance Monitoring & Maintenance: Analyze performance and implement improvements to ensure the stability of personal computers. Proactively monitor and maintain personal computers and resolve user-reported issues. * Hardware and Software Deployment: Deploy new hardware according to schedules and provide hardware/software installation, configuration, and support. Order computer supplies and maintain resource availability as required. * Conference Room A/V Support: Set up and maintain conference room audio/visual solutions, assisting users with equipment connections and operation during meetings. * Device Management: Troubleshoot and activate smartphone, tablet, and handheld devices * Process Adherence: Follow established IT operating procedures and systems best practices while ensuring compliance with service level targets. Utilize tools like SMAX to manage, track, and resolve IT support tickets efficiently. * Problem Analysis & Recommendations: Analyze potential solutions and recommend the best course of action within your area of expertise. Present findings and actionable recommendations to stakeholders. * Task Management: Manage multiple assignments and escalations, prioritizing effectively to deliver solutions in a timely manner. What makes you great: Basic * 3-5 years of experience in IT equipment support * Experience working with computer needs of a plant operations environment including control networks * Proficiency in troubleshooting hardware, software, and A/V systems. * Strong problem-solving abilities to address technical issues and ensure system stability. * Excellent communication skills with the ability to work both independently and collaboratively. * Experience with IT desk-side support or technical assistance roles. * Expertise in managing technical escalations and meeting SLA targets. * Prior involvement in IT projects or initiatives. * Ability to make decisions based on analysis of available alternatives using sound judgment Preferred Qualifications (Optional): * Degree or advanced studies in computer science or related field * Experience working in fast-paced environments or with cross-functional teams * Experience with tools associated with networking Why you will enjoy working with us: Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet. Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the U.S. We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LG&E has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet. For more information about the company, please visit our website. Don't wait, fill out an application right from your phone today! DRIVE YOUR CAREER FORWARD! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. #LI-IS1
    $43k-83k yearly est. 12d ago
  • Technical Support Specialist

    Innergy

    Technical support representative job in Medford, OR

    INNERGY is revolutionizing the woodworking industry with purpose-built, cloud-based ERP software designed specifically for custom manufacturers. Our platform empowers businesses to run smarter, faster, and more efficiently, bridging the gaps between design, production, and delivery for those who craft architectural millwork, cabinetry, and casework. But what truly sets us apart is our people. Now, with exciting momentum and recent acquisition, INNERGY is entering a high-growth phase. We're scaling quickly and thoughtfully-bringing in top talent and new ideas to help us reach the next level. It's an incredible time to join a team where your contributions will have real impact, your voice will be heard, and your work will help shape the future of a fast-evolving company and industry. At INNERGY, we believe that how we work matters just as much as what we build. Our culture is rooted in curiosity, continuous improvement, and a drive to create “raving fans,” both in our customer base and on our team. Position Summary As a Technical Support Specialist, you'll ensure clients receive fast, accurate, and empathetic help while fully leveraging INNERGY Design and integrated CAD/CAM solutions. You'll troubleshoot complex technical issues, collaborate across teams, and help shape the future of support by training our AI systems to anticipate and resolve client needs automatically. This role bridges client experience, technical excellence, and AI innovation, directly impacting customer satisfaction, operational efficiency, and product improvement. 📍 Location: Onsite in Medford, Oregon 🕒 Hours: 7:00 AM - 4:00 PM PST, Monday-Friday Key Responsibilities Client Support & Experience Manage and resolve client issues through Intercom and Microsoft Dynamics, ensuring responses meet SLAs and deliver a consistently positive experience. Communicate complex technical concepts clearly and empathetically to build client confidence and trust. Technical Troubleshooting Diagnose and resolve issues related to INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations. Support workflows including CAD integration, library configurations, and manufacturing processes to ensure seamless design-to-production operations. AI & Automation Enablement Tag and label “How-do-I” tickets to train Intercom AI, improving self-service resolution rates. Leverage ticket history and pattern analysis to improve AI accuracy, reduce manual intervention, and scale automation. Knowledge Management Develop and maintain a knowledge base of reusable responses, how-to articles, and best practices. Continuously refine documentation to improve internal efficiency and client self-service. Bug Reporting & Collaboration Create detailed, reproducible bug reports from client issues. Collaborate with Engineering and Product teams to drive fast, high-quality fixes. Track recurring issues and share insights to inform product improvements. Data & Process Optimization Accurately tag and categorize tickets for reporting and analytics. Identify trends and partner with peers to refine workflows and elevate the overall support experience. Qualifications 2+ years in a technical support role, ideally within CAD/CAM software, design applications, or manufacturing technology. Strong troubleshooting and analytical skills, especially in design-to-manufacturing workflows. Proficiency with support platforms such as Intercom, Microsoft Dynamics, or similar systems. Excellent written and verbal communication skills, with the ability to explain complex issues clearly and confidently. Proven ability to manage multiple tickets in a fast-paced environment with accuracy and composure. Preferred Familiarity with INNERGY Design, Microvellum Toolbox, and AutoCAD-based systems. Experience writing structured bug reports and collaborating with development/QA teams. Exposure to AI-assisted support platforms or willingness to learn AI training methods. Detail-oriented approach to ticket categorization, data tagging, and reporting. Success Indicators Maintain client satisfaction scores above defined benchmarks. Contribute to measurable reductions in manual ticket load through effective AI training and documentation. Deliver accurate, actionable bug reports that accelerate engineering response time. Demonstrate continuous improvement in support efficiency, response quality, and knowledge sharing. Why You'll Love It Here At INNERGY, our mission is to create raving fans, and that starts with our people. We're a team that leads with empathy, adapts with agility, and shows up for one another. Our inclusive culture is rooted in trust and driven by impact, curiosity, and a shared commitment to doing great work together. Everyone here rolls up their sleeves, leans into challenges, and brings their unique perspective to the table. We listen, learn, and grow together. If you're energized by impact, fueled by purpose, and excited to build with people who truly care, you'll love it here! INNERGY is an Equal Opportunity Employer and values diversity at all levels. We are committed to providing a work environment that is free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity, national origin, disability status, veteran status, or any other characteristic protected by law. ⚠️ Please Beware of Recruitment Scams At INNERGY, we take the security of our applicants seriously. Please be aware of potential scams where individuals or entities falsely represent themselves as our recruiters or hiring managers. We will never ask for sensitive personal information (such as Social Security numbers, bank details, or payment of any kind) during the initial application process. Key Points to Remember: All official communication regarding our job openings will come from *************** email address or the domain app.bamboohr.com. We do not require any form of payment from candidates to apply, interview, or secure employment with us. If you suspect fraudulent activity or receive suspicious communication related to our job openings, please contact us directly or report it to the appropriate authorities. Your safety is our priority, and we encourage all applicants to remain vigilant.
    $38k-67k yearly est. 60d+ ago
  • IT Support Specialist

    Premier Community Supports 3.2company rating

    Technical support representative job in Medford, OR

    Full-time Description Premier Community Supports delivers high-quality, person-centered care across in-home and community-based services-including day programs, positive behavior supports, and 24-hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customized care. We partner closely with families, guardians, case managers, and other caregivers to deeply understand individual needs and goals. Through collaborative planning and a fun, supportive environment, we empower individuals to thrive-at home and in the community. What You'll Do As a IT Support Specialist, you will be a key contributor to our IT operations and user experience. You'll support team members across the organization by: Troubleshooting hardware, software, and network issues Implementing, configuring, maintaining, and improving business-critical software Teaching and supporting users with technology needs Researching and recommending technology solutions Documenting technical procedures and solutions Helping ensure operational efficiency and compliance with policies You'll be a proactive problem-solver who works independently when needed and collaborates closely with staff across all departments. What Success Looks Like Fast, accurate resolution of technical issues Strong relationships built with staff, vendors, and community partners Clear, timely documentation and communication Confident decision-making aligned with PCS values and procedures A strong sense of ownership and accountability What You'll Bring to the Team A positive, collaborative approach Strong time management and organization Respectful, professional interpersonal skills Commitment to our mission and ethical standards Requirements Experience & Skills 4+ years in IT support roles 4+ years of customer service or call center experience Comfortable using and teaching software (Outlook, Teams, Word, Excel) Solid problem-solving, communication, and conflict resolution skills Able to prioritize, plan, and adapt to changing environments Experience with low-voltage wiring a plus Experience with operational software & learning new tools quickly Experience with the I/DD community is preferred Education High School Diploma / GED or equivalent Other Requirements Valid driver's license, current car insurance, and reliable transportation Ability to travel locally and regionally Ability to pass drug testing, CPR, and First Aid training as required Work Environment Office setting that is clean and climate-controlled Occasional interruptions and varied tasks Some lifting up to 10 pounds Occasional local and regional travel Reasonable accommodations are available for individuals with disabilities. What We Offer Health, dental, vision benefits available with 75% of cost paid by Premier Accrue up to 80 hours of PTO (paid time off) per year 401K offered after 90 days of employment with up to 4% employer match Pay Period: 1st and 16th of the month Training and professional development opportunities A fulfilling role where your work truly makes a difference A collaborative team environment with supportive leadership and meaningful peer relationships Why You'll Love Working Here Feel valued every day knowing you're helping individuals live their best lives Join a team that cares about each other and supports growth and wellbeing Be part of a home-like setting-not just “a job” but a community Salary Description $23.00-$26.00
    $28k-57k yearly est. 1d ago
  • IT Field Support Technician_Medford

    Gr8Ttek, LLC

    Technical support representative job in Medford, OR

    Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo paid certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR RUFGGsqMje
    $34k-59k yearly est. 10d ago
  • IT Support Technician 2

    Busch Group 4.4company rating

    Technical support representative job in Yreka, CA

    Busch Vacuum Group is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling. We have an exciting direct hire opportunity for an IT Support Technician 2 at our Yreka, California location! The IT Support Technician 2 will assist employees with any issues involving their computer hardware, communications software, or computer applications. Schedule: Monday-Friday, 7:30 AM - 4:00 PM If you're ready to take the next step in your career and make a real impact, apply NOW for an opportunity to find out why Busch Vacuum Group is the perfect place to grow, innovate, and excel! Job Responsibilities * Provide intermediate-to-advanced support for end-user devices, hardware, software, and network services. * Troubleshoot escalated issues from Tier 1; diagnose root causes and perform corrective actions. * Assist with system maintenance tasks such as updates, configuration changes, imaging, and device deployment. * Support technology testing and evaluation by executing defined test plans and documenting results. * Participate in moderate-scope IT projects, including deployments, upgrades, and system rollouts. * Assist in implementing new technologies and integrations under guidance from senior IT staff. * Maintain clear documentation of issues, solutions, and system configurations. * Escalate complex issues to Tech 3 or engineering teams with comprehensive diagnostic notes. Required Experience * 2+ years of experience in technical support or IT operations. * Strong understanding of Windows/Mac OS, basic networking, and common enterprise applications. * Industry certifications (CompTIA A+, Network+, etc.) preferred. Personal Qualifications * Accountability - Takes personal responsibility for the quality and timeliness of work. * Communication, Oral and Written - Effectively conveys information and ideas to others. * Customer Focus - Builds and maintains satisfaction with internal and external stakeholders. * Detail Oriented - Pays attention to the minute details of tasks and projects. * Problem Solving - Resolves difficult challenges effectively and promptly. * Time Management - Manages time effectively to prioritize tasks and meet deadlines. * Adaptability - Adjusts to changing business needs and workplace conditions. Physical Requirements * Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 20lbs * Occasional climbing, squatting, kneeling, reaching above the shoulder, and lifting/carrying/pushing pulling up to 45lbs * All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection. Job Requirements * Ability and willingness to pass a 10-panel drug screen, 7-year criminal history check * Most felonies are a disqualifier, misdemeanors are considered on a case-by-case basis * Must be willing and able to utilize all required PPE * Employment with Busch Vacuum Group requires current work authorization in the United States. Visa sponsorship is not available for this position. Pay Range: $25 - $35/hour, depending on experience Benefits & Opportunities Busch Vacuum Group offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more! Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within! Work Environment Primarily a heated and air-conditioned office setting. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Why work for Busch Vacuum Group? As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch. We welcome all talents, regardless of education, age, gender, or nationality; worldwide. Nearest Major Market: Redding
    $25-35 hourly 10d ago
  • Energy Savings Maintenance Technician Intern

    C&K Market 3.9company rating

    Technical support representative job in Medford, OR

    Host Organization: Strategic Energy Management (SEM) - Energy Trust of Oregon Internship Type: Paid Internship (Part Time) Industry: Grocery / Facilities Maintenance / Energy Efficiency Internship Length: Ends Dec 31 st , 2025 About the Program This internship is part of the Strategic Energy Management (SEM) initiative supported by the Energy Trust of Oregon, which partners with grocery stores across the state to drive measurable energy savings through behavior-based and operational improvements. The SEM intern will work closely with facility teams and energy advisors to identify, document, and support the implementation of energy-saving maintenance practices. Position Overview As an Energy Savings Maintenance Technician Intern, you'll gain hands-on experience in energy efficiency and facility operations within grocery environments. You will assist with the maintenance and optimization of key systems - including HVAC, refrigeration, and lighting - while learning to apply SEM principles in a real-world setting. This internship is ideal for individuals pursuing a career in energy management, building systems, HVAC/R, or sustainability. Key Responsibilities Assist in identifying and implementing no-cost and low-cost energy-saving opportunities across multiple grocery store locations. Support preventative maintenance tasks on energy-intensive systems such as HVAC, lighting, and refrigeration. Participate in facility walk-throughs, energy assessments, and action plan development. Collect and organize system performance data (e.g., runtime hours, temperatures, schedules). Collaborate with store facility managers, energy coaches, and the SEM team. Document findings, track progress toward energy goals, and present results during SEM meetings. Qualifications Currently enrolled in or recently completed a technical or academic program related to HVAC, energy management, building systems, or mechanical/electrical trades. Strong interest in energy efficiency, sustainability, or grocery facility operations. Basic knowledge of mechanical or electrical systems; familiarity with HVAC/R a plus. Organized, curious, and comfortable working in active retail environments. Ability to travel to grocery store sites within Southern Oregon and Northern California Valid driver's license. Must be able to work independently under supervision and follow safety protocols. What You'll Gain Practical experience in commercial energy efficiency and facility maintenance. Training in Strategic Energy Management tools, methods, and best practices. Exposure to real-world challenges in the grocery industry's energy use. Networking with professionals in energy consulting, engineering, and facility operations. A pathway toward full-time opportunities in the energy efficiency field. Competitive hourly pay and mileage reimbursement.
    $37k-53k yearly est. 60d+ ago
  • Customer Tech Support

    Impact ES-Grants Pass

    Technical support representative job in Grants Pass, OR

    Description Under limited supervision, the Customer Tech Support position is responsible for the interface between customer's engineering personnel, supplied documentation and the ESAM production line. Additionally, this position is responsible for the knowledge and communication of the specific customer's specifications and standards with how they apply to the assemblies being constructed. This position shall also provide training, leadership and technical support to all levels of employees. Duties: Interface with customers engineering personnel as necessary. Provide leadership and technical support to others related to the manufacturing functions. Implement manufacturing processes, documentation and quality standards that support the customer's requirements. Provide support for Pre-build drawing reviews. Able to distinguish colors. Possess technical writing skills with the ability to write manufacturing process procedures. Must be able to read and interpret blueprints, engineering specifications, ECR/ECO documents and implementation. Able to identify quality problems and use knowledge of process and document flow to identify and document necessary corrective action. Stand or sit for eight (8) or more hours per day. Must be available to work overtime and weekends if needed. Perform special assignments and other duties as required. Requirements: Ensure department area is FOD free. Understand, embrace and ensure compliance to ESAM's safety policies and procedures. Creates department efficiencies and brings ideas to senior management. Stay within budget guidelines. Benefits: 401(k) with up to 3% company match Health, Dental, and Vision Insurance Life insurance Short Term Disability Insurance Paid time off Sick time Schedule: Monday- Friday 5:00am-1:30pm OT is required, as needed. OT Hours: Mon-Thursday 2 hours immediately before/following shift, and Sat.
    $33k-49k yearly est. 60d+ ago
  • IT Technician 1 or 2

    Hunter Communications 3.6company rating

    Technical support representative job in Central Point, OR

    Full-time Description Better Careers Start Here! Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service. At Hunter Communications, all employees are provided a rich, fully paid benefit package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer very generous vacation, sick, and holiday time off, a 401k program with a generous employer match, and bonus opportunities. We are seeking a dedicated and detail-oriented IT Technician to join our team. This role provides technical support for Hunter customers and internal staff, ensuring reliable hardware, software, and network operations. This role is responsible for troubleshooting, documenting billable tasks, supporting project milestones, and maintaining positive customer interactions. Candidates must be self-motivated, organized, and eager to grow their technical expertise. Duties and Responsibilities Troubleshoot and resolve issues related to network, server, storage, and other infrastructure services. Provide support for Microsoft technologies, including Windows Server and Microsoft 365 Suite. Maintain and troubleshoot virtualization platforms. Support and implement remote access solutions (VPN, RDS). Administer user accounts, permissions, and security in Active Directory and other systems. Research and resolve event log warnings, errors, and system performance issues. Maintain thorough documentation: change control, ticketing, topology maps, and guides. Collaborate on designing and implementing disaster recovery and cloud/hosted solutions. Expectations Communicate effectively, consistently, and clearly. Demonstrate attention to detail and a proactive mindset. Embrace an “Extreme Ownership” attitude, taking responsibility for tasks and outcomes. Work collaboratively and adapt in a fast-paced environment. Uphold a customer-first approach and solve for “YES.” Requirements Entry-Level (Technician 1) Basic understanding of operating systems, network systems, and business applications. Excellent customer care and interpersonal skills. Ability to adapt quickly to new technologies and environments. Professional IT certifications (preferred): CompTIA, Microsoft Certified Professional. Advanced-Level (Technician 2) 3+ years of experience administering Windows Server. Advanced understanding of Microsoft Server 2016+ (AD, DHCP, DNS, Group Policy). Proficiency in PowerShell, Batch, or other scripting languages. Familiarity with VLANs, DMZ, QoS, and VPN. Professional IT certifications (preferred): MCSA, CompTia. General Requirements Excellent Communication Skills: Ability to convey complex technical concepts in a clear, concise, and customer-friendly manner. Strong Interpersonal and soft Skills: Build positive relationships with team members and customers, demonstrating empathy and active listening. Problem-Solving Mindset: Approach challenges with creativity and persistence, focusing on delivering solutions. Adaptability: Thrive in a dynamic environment, adjusting priorities and approaches as needed. Team Collaboration: Work effectively within a team, contributing to a supportive and cooperative workplace culture. Time Management: Prioritize tasks efficiently, meet deadlines, and handle multiple projects simultaneously. Attention to Detail: Maintain accuracy and thoroughness in documentation, troubleshooting, and service delivery. Proactive Attitude: Take initiative to identify and resolve issues, stay ahead of potential problems, and continuously learn. Why Join Us? We offer a dynamic and collaborative work environment, opportunities for professional growth, and the chance to work with cutting-edge technology. Join our team and help us provide exceptional IT services that empower our organization and clients. Click here to learn more about a career at Hunter! Hunter Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $47k-97k yearly est. 60d+ ago
  • System Support Technician I

    Lifeline Computer Solutions

    Technical support representative job in Jacksonville, OR

    Lifeline is the #1 Managed Service Provider (MSP) in the region! We are a locally owned, dynamic company looking to add to an already awesome staff and work culture! We have been in business for 21 years with steady and progressive growth. We have very high expectations for our staff. Do you have what it takes to join our team, and help take us to the next level? We want high performers, A players, that are great teammates and have a heart to serve. Will you exceed our expectations? If so, then please apply. Some company perks: Dynamic and unique work environment Very competitive salaries Bonuses & profit sharing Total Benefit Package - Health Insurance, 401K (w/employer matching), PTO + paid Holidays Employer paid continuing education / certification programs Paid health club membership Employee birthday lunches, complimentary in-office snacks, coffee General Summary The Systems Support Technician I is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, VoIP, and vendor specific hardware and software. This position is a combination of in office and at customer sites. What's best for the client is the motivation and catalyst that drive everything at Lifeline. Essential Duties and Responsibilities Act as a single point of contact for the customer for all types of service requests IT Support relating to technical issues involving Microsoft's core business applications and operating systems Support of disaster recovery solutions Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security/cloud solutions Basic remote access solution implementation and support: VPN, Terminal Services, and RDP Consistent system and service ticket documentation, maintenance and review in ConnectWise and IT Glue Timely communication with customers is required Additional Duties and Responsibilities Expected to provide and be a part of the on-call 24/7, rotating schedule Tickets need to be addressed within 30 min. of assignment to you. Ability to work unsupervised, individually, and/or within a team and communicate effectively Ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests that require engineer level support Responsible for entering time and expenses in ConnectWise as it occurs Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University Enter all work as service tickets into ConnectWise Knowledge, Skills, and/or Abilities Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Previous MSP experience is desired Never hesitate or be afraid to ask questions Basic understanding of operating systems, business applications, printing systems, VoIP systems, and network systems Basic understanding of technology hardware and equipment: workstations, laptops, firewalls, switches, printers, scanners, phones, monitors, routers, Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care Diagnosis skills of technical issues Ability to multi-task, adapt to changes quickly, stay calm and poised Technical awareness: ability to match resources to technical issues appropriately Service awareness of all organization's key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Typing skills to ensure quick and accurate entry of service request details Self-motivated with the ability to work in a fast-moving environment. Expectations Communicate very well, all the time Treat others with respect and be kind Excellent attention to detail "Extreme Ownership" attitude, be accountable and humble Salary Range $50,000 - $65,000, DOE Full Benefits This is a full time, exempt, salaried position General work hours will be M-F 8:00am - 5:00pm
    $50k-65k yearly 46d ago
  • Customer Service Rep

    TCH Group, LLC 2.9company rating

    Technical support representative job in Medford, OR

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $31k-40k yearly est. 1d ago
  • Customer Service Rep

    Carsonvalleyhealth

    Technical support representative job in Medford, OR

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $31k-39k yearly est. 1d ago
  • Customer Service Representative - Medford, OR

    Kedia Corporation

    Technical support representative job in Medford, OR

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $31k-39k yearly est. 11h ago
  • On-Call IT Field Technician - Medford, OR -Hiring NOW

    Geeks On Site 3.1company rating

    Technical support representative job in Grants Pass, OR

    Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support
    $31k-45k yearly est. 20d ago
  • Customer Service Representative Part-Time

    Evergreen Federal Bank 3.1company rating

    Technical support representative job in Ashland, OR

    Evergreen Federal Bank is seeking talented individuals who believe in offering exceptional customer service and enjoy making a positive difference in the community where they live. Celebrating over 90 years of operation, our institution has provided many stable careers. We offer competitive pay and a community-centric culture. We are currently accepting applications for a part-time Customer Service Rep in our Ashland branch. $17.00 to $19.00 per hour Job Summary and Responsibilities The primary function of this position is to provide superior customer service to Evergreen customers while assisting in transactions such as deposits, withdrawals, transfers, and loan payments. This role requires flexibility in work hours and the schedule may vary based on branch needs. Essential functions include the following: Promptly greet customers and build rapport in person or by telephone in a friendly and professional manner. Identify issues and offer solutions that will help Evergreen customers experience the most convenient banking possible. Process all monetary transactions for customers, (i.e. deposits, withdrawals, loan payments, retirement transactions, check cashing, savings bonds, cashier's checks, money orders, etc.) within standards for accuracy of no more than 6 occurrences per month (each out of balance condition or proof error is considered 1 occurrence). Adhere to bank policy, compliance, procedures and limits to assure accurate cash handling. Maintain proper security of cash drawer, assigned keys and all negotiable items, and work areas are clean at the end of the business day. Complete balancing of teller cash drawer within a 15-minute time period. Maintain balancing standard of no more than a maximum of $400.00 in annual rolling cash outages. Ability to exercise independent judgment while working with established check cashing guidelines. Initiate outgoing domestic and international wires. Be knowledgeable of and adhere to all security procedures. Complete requests and assignments as provided by management. Consistently arrive to work and return from breaks at scheduled time. Attend meetings as requested. Provide support and/or work at alternate locations when requested and required to do so Adhere to the Bank's CIP, BSA and related security procedures to ensure bank compliance in your area of responsibility. Accurately completes CTR and monetary instrument reporting when necessary and in a timely manner. Eligibility Skills and Abilities Familiarity with Deposit Products and Bank services. Satisfactory communication (written and oral) and organizational skills. Satisfactory interpersonal skills and ability to develop rapport with people. Ability to work within and foster a team environment. Must be able to provide excellent customer service. Maintain a professional image. Education/Experience It is preferred to have previous banking experience and/or strong customer service and cash-handling experience. The successful individual will have strong computer navigation skills. Physical demands Must be able to remain in a stationary position for prolonged periods. Be able to move about the office to access file cabinets, office machinery, etc. Be able to move/transport up to 30 lbs. Operate a computer and other office machinery, such as a calculator, copy machine, printer, scanner, and other standard office equipment. The work primarily performed in this position is done within an indoor, climate-controlled environment. Candidates must be able to complete all essential functions and physical requirements of the job with or without a reasonable accommodation. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Evergreen Federal Bank is an equal opportunity employer, including veterans and individuals with disabilities.
    $17-19 hourly 23d ago
  • Customer Service Representative - OR

    Hassan & Sons Inc.

    Technical support representative job in Cave Junction, OR

    Job Description Under the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers. The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service. Responsibilities and Duties: Customer Service Excellence Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”) Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude Follow the company's Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement Represent the company with professionalism in appearance, communication, and conduct Cash Handling & Register Operations Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions Store Presentation & Merchandising Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing Maintain signage, promotional materials, and pricing accuracy Remove expired, damaged, or recalled items and report discrepancies to the Station Manager Keep the sales floor, counters, and displays neat, clean, and clutter-free Food & Beverage Handling Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.) Follow all food safety, sanitation, and temperature guidelines Clean and sanitize equipment regularly to ensure quality and compliance Maintenance, Cleanliness & Safety Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal Refill windshield washer stations, paper towels, and squeegees at the pumps Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems Report equipment malfunctions or safety hazards immediately to management Additional Duties Adhere to the station's shift duties checklist for assigned shifts Understand and assist with car wash operations (if applicable) Perform other job-related duties as assigned by management Education and Work Experience High school diploma or equivalent preferred Previous experience in retail, food service, or customer-facing roles preferred Basic knowledge of POS systems and cash-handling procedures CPR and First Aid training a plus Strong communication skills and the ability to work effectively in a team environment Skill Set Strong customer service and communication skills Ability to multitask and stay organized in a fast-paced setting Self-motivated and dependable, with strong follow-through and attention to detail Able to follow direction, take initiative, and maintain professionalism under pressure Comfortable using computers and POS systems; basic Microsoft Office skills a plus Flexible availability, including nights, weekends, and holidays Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Frequent standing, walking, bending, and lifting up to 50 lbs Requires use of hands, arms, and vision to operate POS systems and restock merchandise Must be able to work both indoors and outdoors in various weather conditions Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment Must be able to communicate clearly and effectively in person and over the phone Reasonable accommodations will be provided as required by law Mon-Thurs graveyard 10:00pm-6:00am
    $31k-40k yearly est. 15d ago
  • IT Technician I

    Feather Flag Nation 3.8company rating

    Technical support representative job in Canyonville, OR

    Join the Umpqua Indian Development Corporation (UIDC) family! About UIDC: UIDC is a federally chartered corporation and the business division of the Cow Creek Band of Umpqua Tribe of Indians. The Tribe operates several businesses - creating jobs and job training opportunities for tribal members and the communities in which they serve. Why Work for UIDC: As an applicant of UIDC, you have the ability to work for a diverse array of employment opportunities. Working for UIDC allows you to be part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development and advancement opportunities. We also offer a competitive salary and benefits package, including: Comprehensive medical, dental, vision, and Rx coverage Paid Time Off Employer-paid life and disability plans 401k with up to 3.5% employer match Under the general supervision of the IT Operations Manager, this position is responsible for providing technical support to users of desktop computer, telephone, and office equipment. Duties include but are not limited to: Performs corrective and preventive maintenance of desktop computers, telephones, and office equipment. Performs installation and configuration of hardware / software for desktop computers, telephones, and office equipment. Builds, tests, and deploys computers with correct software for the installation. Performs periodic inventories of desktop computer, telephone, and office equipment. Pulls data cables as necessary to accomplish task at hand. Accurately documents all work performed in Help Desk software application. Ensures that customer needs are the first priority when approaching work assignments. Fosters a sense of teamwork and collaboration within the department and property by demonstrating respect for others' judgment and capabilities, and gives praise/recognition to those who earn it. Maintains confidentiality of verbal, written and electronic information. Limits access to information on a job-related, need-to-know basis. Ensures that both written and verbal communications are clear, concise, complete, accurate and effective. Requirements Associate of Science in Computer Information Systems or equivalent mix of experience and certification / degree required. 1 year prior experience in customer service related field preferred. Prior experience in hands-on preventive and corrective maintenance of desktop computer systems preferred. Microsoft Certified Desktop Support Technician or Comptia A+ certification preferred. Achieve passing score on basic computer skills exam. Advanced computer skills with education or equivalent experience in repair and maintenance of computer systems. Must be willing and able to work holidays and weekends as needed. Excellent organizational, verbal, interpersonal, and customer relations skills. Must be 21 years of age or older. Current Oregon Drivers License with the ability to qualify for the UIDC's Drivers Program. Must be able to obtain a Class III Gaming License
    $45k-94k yearly est. 37d ago
  • Assistive Technology Professional

    United Seating & Mobility

    Technical support representative job in Central Point, OR

    At Numotion, we're on a mission to improve the lives of people with disabilities. As North America's largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We're committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. The pay range for this position is $45,000-$70,000 Salary + commission. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. JOB PURPOSE: The Assistive Technology Professional (ATP) plays a crucial role in evaluating, recommending, and providing customized Complex Rehabilitation Technology (CRT) to meet the unique needs of our clients. This position involves working closely with clients, families, therapists, and physicians to ensure the appropriate equipment is provided to maximize independence and enhance quality of life. A strong understanding of clinical conditions and extensive knowledge of rehabilitation equipment are essential for success in this role. KEY RESPONSIBILITIES: * Conduct comprehensive assessments to identify clients' needs, functional limitations, and mobility goals based on therapist assessment findings and physician orders. This includes assessing physical abilities, environmental factors, and lifestyle considerations. * Actively collaborate with an interdisciplinary team, including physicians, therapists (PT,OT,SLP), clients and caregivers to develop individualized plans of care to achieve client mobility goals. * Recommend appropriate CRT equipment and associated interventions based on client's identified physical needs and mobility goals. * Manage/Facilitate efficient procurement processes from equipment specification through delivery. * Attain and apply clinical, technical and interpersonal skills in a needs analysis of complex mobility issues for individuals with various disabilities. * Deliver and fit of equipment, assuring that functional goals established at the evaluation are met Provide thorough training and education to clients, families and caregivers on the safe and effective use of recommended equipment. Includes instruction on operation, maintenance and and troubleshooting * Complete/maintain accurate and detailed documentation pertaining to client interactions in a timely manner. * Attaining/exceeding annual sales goals and objectives as established at beginning of each fiscal year. * Consistently reviewing and reporting on sales calls, sales outcomes, and sales opportunities. * Maintaining all certifications and licenses, obtaining all required continuing education annually to assure no lapse in coverage. * Maintaining eligibility status with various vendor systems as required to assure continuous access to facilities. * Keeping abreast of funding requirements, learn the wide variety of products and manufacturers Numotion contracts with while utilizing and comprehending the technological advances within the Rehab Technology industry. * Develop and maintain new and existing relations with various referral sources. * Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission. * Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations. * Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority. * The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management. REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE: * Bachelor's degree in related field or an equivalent combination of education and relevant experience will be considered. * Valid Assistive Technology Professional (ATP) certification. * Demonstrate critical thinking, interpersonal and problem-solving skills required to generate appropriate, individualized recommendations for CRT equipment and interventions. * Working knowledge of compliant billing processes for rehab/assistive technology equipment as necessary (e.g., Medicare, Medicaid, etc.) * Must have valid Drivers License. PREFERRED COMPETENCIES AND QUALIFICATIONS: * Minimum one (1) year experience working with complex rehabilitation technology. * Ability to prioritize multiple tasks, responsibilities and projects independently and effectively. * Previous experience in selling DME equipment. * Extensive knowledge of various clinical conditions impacting mobility, such as spinal cord injury, cerebral palsy, multiple sclerosis, and stroke. * Comprehensive understanding of rehabilitation equipment, including power wheelchairs, manual wheelchairs, seating systems, adaptive controls, and other assistive devices. * Working knowledge of compliant billing processes for rehab/assistive technology equipment as necessary (e.g., Medicare, Medicaid, etc.) * Ability to perform thorough and competent seating/mobility, assistive technology, and rehab equipment evaluations. PHYSICAL WORK REQUIREMENTS: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to meet essential functions of the position with reasonable accommodations as necessary * Frequent use of hands, wrists, fingers associated with computer equipment. * Prolonged periods of time working at a desk and/or on a computer. * Occasionally move and reach with arms and hands. * Ability to lift/move up to 50 lbs and push/pull up to 100 lbs as needed. * Ability to communicate effectively. * Ability to work overtime as needed. At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
    $45k-70k yearly 45d ago
  • Computer Field Technician

    BC Tech Pro 4.2company rating

    Technical support representative job in Medford, OR

    Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $36k-51k yearly est. 13d ago
  • IT Support Specialist

    Linde 4.1company rating

    Technical support representative job in White City, OR

    IT Support Specialist-25002311 Description Linde Gas & Equipment Inc. IT Support SpecialistLocation: Medford, OR Linde Gas & Equipment Inc. is seeking an IT Support Specialist to join our team! In this role, you will provide hands-on technical assistance, ensuring the smooth operation of our organization's IT infrastructure. You will be responsible for maintaining personal computer systems, troubleshooting technical issues, supporting staff, contributing to IT projects as requested, and assisting with conference room A/V solutions. Although the position is primarily based in Medford, support is not restricted to that location. The ideal candidate will possess a strong technical aptitude, a proactive approach to problem-solving, and the ability to manage multiple tasks in a fast-paced environment. What we offer you!What we offer you!Competitive compensation Comprehensive benefits plan (medical, dental, vision and more)401(k) retirement savings plan Paid time off (vacation, holidays, PTO) Employee discount programs Career growth opportunities What you will be doing: Key Responsibilities:Technical Support:Troubleshoot system problems, offering solutions and/or recommendations to ensure timely issue resolution. Provide technical assistance for application system upgrades and monitor changes to operating system software as directed. Performance Monitoring & Maintenance:Analyze performance and implement improvements to ensure the stability of personal computers. Proactively monitor and maintain personal computers and resolve user-reported issues. Hardware and Software Deployment:Deploy new hardware according to schedules and provide hardware/software installation, configuration, and support. Order computer supplies and maintain resource availability as required. Conference Room A/V Support:Set up and maintain conference room audio/visual solutions, assisting users with equipment connections and operation during meetings. Device Management:Troubleshoot and activate smartphone, tablet, and handheld devices Process Adherence:Follow established IT operating procedures and systems best practices while ensuring compliance with service level targets. Utilize tools like SMAX to manage, track, and resolve IT support tickets efficiently. Problem Analysis & Recommendations:Analyze potential solutions and recommend the best course of action within your area of expertise. Present findings and actionable recommendations to stakeholders. Task Management:Manage multiple assignments and escalations, prioritizing effectively to deliver solutions in a timely manner. Qualifications What makes you great: Basic 3-5 years of experience in IT equipment support Experience working with computer needs of a plant operations environment including control networks Proficiency in troubleshooting hardware, software, and A/V systems. Strong problem-solving abilities to address technical issues and ensure system stability. Excellent communication skills with the ability to work both independently and collaboratively. Experience with IT desk-side support or technical assistance roles. Expertise in managing technical escalations and meeting SLA targets. Prior involvement in IT projects or initiatives. Ability to make decisions based on analysis of available alternatives using sound judgment Preferred Qualifications (Optional): Degree or advanced studies in computer science or related field Experience working in fast-paced environments or with cross-functional teams Experience with tools associated with networking Why you will enjoy working with us: Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet. Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the U. S. We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LG&E has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet. For more information about the company, please visit our website. Don't wait, fill out an application right from your phone today! DRIVE YOUR CAREER FORWARD!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. #LI-IS1Primary Location Oregon-White CitySchedule Full-time Job - ITUnposting Date Ongoing
    $43k-83k yearly est. Auto-Apply 13d ago

Learn more about technical support representative jobs

How much does a technical support representative earn in Medford, OR?

The average technical support representative in Medford, OR earns between $28,000 and $39,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average technical support representative salary in Medford, OR

$33,000
Job type you want
Full Time
Part Time
Internship
Temporary