Technical support representative jobs in Medford, OR - 81 jobs
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Bc Tech Pro 4.2
Technical support representative job in Medford, OR
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$36k-51k yearly est. 2d ago
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IT Support Specialist
Linde Plc 4.1
Technical support representative job in White City, OR
Linde Gas & Equipment Inc. IT Support Specialist Linde Gas & Equipment Inc. is seeking an IT Support Specialist to join our team! In this role, you will provide hands-on technical assistance, ensuring the smooth operation of our organization's IT infrastructure. You will be responsible for maintaining personal computer systems, troubleshooting technical issues, supporting staff, contributing to IT projects as requested, and assisting with conference room A/V solutions. Although the position is primarily based in Medford, support is not restricted to that location. The ideal candidate will possess a strong technical aptitude, a proactive approach to problem-solving, and the ability to manage multiple tasks in a fast-paced environment.
What we offer you!What we offer you!
* Competitive compensation
* Comprehensive benefits plan (medical, dental, vision and more)
* 401(k) retirement savings plan
* Paid time off (vacation, holidays, PTO)
* Employee discount programs
Career growth opportunities
What you will be doing:
Key Responsibilities:
* TechnicalSupport:
Troubleshoot system problems, offering solutions and/or recommendations to ensure timely issue resolution.
Provide technical assistance for application system upgrades and monitor changes to operating system software as directed.
* Performance Monitoring & Maintenance:
Analyze performance and implement improvements to ensure the stability of personal computers.
Proactively monitor and maintain personal computers and resolve user-reported issues.
* Hardware and Software Deployment:
Deploy new hardware according to schedules and provide hardware/software installation, configuration, and support.
Order computer supplies and maintain resource availability as required.
* Conference Room A/V Support:
Set up and maintain conference room audio/visual solutions, assisting users with equipment connections and operation during meetings.
* Device Management:
Troubleshoot and activate smartphone, tablet, and handheld devices
* Process Adherence:
Follow established IT operating procedures and systems best practices while ensuring compliance with service level targets.
Utilize tools like SMAX to manage, track, and resolve IT support tickets efficiently.
* Problem Analysis & Recommendations:
Analyze potential solutions and recommend the best course of action within your area of expertise.
Present findings and actionable recommendations to stakeholders.
* Task Management:
Manage multiple assignments and escalations, prioritizing effectively to deliver solutions in a timely manner.
What makes you great:
Basic
* 3-5 years of experience in IT equipment support
* Experience working with computer needs of a plant operations environment including control networks
* Proficiency in troubleshooting hardware, software, and A/V systems.
* Strong problem-solving abilities to address technical issues and ensure system stability.
* Excellent communication skills with the ability to work both independently and collaboratively.
* Experience with IT desk-side supportortechnical assistance roles.
* Expertise in managing technical escalations and meeting SLA targets.
* Prior involvement in IT projects or initiatives.
* Ability to make decisions based on analysis of available alternatives using sound judgment
Preferred Qualifications (Optional):
* Degree or advanced studies in computer science or related field
* Experience working in fast-paced environments or with cross-functional teams
* Experience with tools associated with networking
Why you will enjoy working with us:
Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet.
Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the U.S. We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LG&E has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet.
For more information about the company, please visit our website.
Don't wait, fill out an application right from your phone today! DRIVE YOUR CAREER FORWARD!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
#LI-IS1
$43k-83k yearly est. 44d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support representative job in Medford, OR
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$37k-51k yearly est. 14d ago
Customer Service Rep
Puget Collision 4.6
Technical support representative job in Medford, OR
The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process.
Job Responsibilities:
Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items.
Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members.
Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair.
Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customer or insurance carrier to Estimator and Center Leader.
Capture the business for customers who walk through the door or call for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships.
Follow-up on all Missed Opportunities
Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates.
Oversee processing of initial insurance assignments, customer contact/appointment verification.
Ensure all “scheduled in” repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file.
Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills.
Confirm customer information is accurate and complete for all communication needed.
Ensure file is ready, vehicle is complete and “CSR Quality Control Checked” before customer is called for vehicle delivery.
Daily audit of all Parts invoices posted in CCC
Ensure Banking Transactions & Deposits are posted and completed accurately by deadline.
Open mail daily and disperse appropriately including invoices and statements.
Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available.
Monitor and replenish office supplies and orders needed for the shop with Center Leader approval.
Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop.
Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies.
Key Performance Metrics
Customer Service Index Score 95%, Kept Informed, Net Promoter Score
Educate the customer on the survey and ask to take the surveys with a monthly goal of 30%.
Ask for the sale and schedule the repair: 75% Closing Ratio.
Skills/Qualifications:
Collision University Training required in first 6 months of employment.
Basic Computer Skills are necessary to navigate company systems & communicate with customers.
Must be able to multi-task in a high-paced environment with a flexible attitude.
The ability to read, understand, and perform written instructions accurately and consistently and to work independently as well as with others in an organized manner.
Behavioral Excellence Required:
Perform all assigned responsibilities according to the Company Standard Operating Procedures.
Adheres to the company's non-disclosure and confidentiality policies concerning customer information.
$27k-37k yearly est. Auto-Apply 21d ago
Service Desk Engineer
Culture Fits
Technical support representative job in Medford, OR
Job Description: About the Role
They are a growing Managed Service Provider seeking a dedicated-onsite Service Desk Engineer to join their service delivery team supporting mid-market clients. This role is ideal for a technically strong, client-facing engineer who thrives in fast-paced environments, values documentation and process, and takes pride in delivering exceptional support.
As a Service Desk Engineer, you will be the primary onsite technical resource for your assigned client, working closely with internal service delivery teams to ensure stability, performance, and long-term success of the clients IT environment. You will play a critical role in troubleshooting, infrastructure improvement, documentation, and end-user satisfaction.
Core Values We Look For
Collaboration: Works effectively with teammates, clients, and leadership. Values shared success over individual ego.
Ownership: Takes accountability for outcomes, follows through, and acts proactively rather than reactively.
Dependability: Consistently shows up prepared, reliable, and committed to delivering quality work.
Empathy: Demonstrates professionalism, patience, and understanding in all client and team interactions.
Key Responsibilities Service Delivery & End-User Support
Provide prompt, professional technicalsupport to end users, ensuring issues are resolved within defined SLAs.
Troubleshoot hardware, software, and connectivity issues across Windows and mac OS environments.
Serve as the primary onsite escalation point for technical issues requiring hands-on support.
Documentation & Ticketing
Create, update, and maintain accurate documentation in IT Glue, including configurations, procedures, and client environments.
Log, manage, and resolve support tickets using ConnectWise, ensuring thorough documentation of troubleshooting steps and resolutions.
Infrastructure & Systems SupportSupport and maintain Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, and Teams.
Perform advanced troubleshooting for Active Directory, group policy, permissions, and identity-related issues.
Assist with network troubleshooting including DNS, DHCP, VPNs, and firewall-related issues.
Support Windows servers and virtualized environments, escalating to senior engineers when appropriate.
Client & Stakeholder Engagement
Act as a trusted technical resource for the client, providing clear communication and professional guidance.
Support executive and leadership users with a high level of discretion and responsiveness.
Communicate risks, delays, and recommendations clearly to internal teams and client stakeholders.
Projects & Continuous Improvement
Participate in infrastructure upgrades, migrations, onboarding activities, and improvement initiatives.
Identify recurring issues and recommend proactive solutions to improve system stability and user experience.
Assist Professional Services and Account Management teams with testing and validation of new configurations.
Required Experience & Qualifications
4+ years of experience in a supportor systems role; MSP experience strongly preferred.
Hands-on experience using ConnectWise for ticketing and service delivery.
Strong documentation discipline with IT Glue or similar documentation platforms.
Solid understanding of Windows operating systems, Microsoft 365, and Active Directory.
Experience supporting network infrastructure and security fundamentals.
Ability to work independently onsite while collaborating with remote teams.
Preferred Qualifications
Experience supporting mid-market or regulated environments.
Exposure to server virtualization and cloud-based infrastructure.
Industry certifications (CompTIA, Microsoft, Cisco) are a plus but not required.
What Success Looks Like in This Role
You will be the face of the MSP. Clients feel supported, informed, and confident in their IT environment.
Tickets and documentation are consistently accurate and up to date.
Issues are resolved efficiently with minimal escalation.
The Support Engineer is viewed as a reliable, trusted technical partner by both clients and internal teams.
$37k-54k yearly est. 28d ago
IT Support Specialist
Premier Community Supports 3.2
Technical support representative job in Medford, OR
Premier Community Supports delivers high-quality, person-centered care across in-home and community-based services-including day programs, positive behavior supports, and 24-hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customized care.
We partner closely with families, guardians, case managers, and other caregivers to deeply understand individual needs and goals. Through collaborative planning and a fun, supportive environment, we empower individuals to thrive-at home and in the community.
What You'll Do
As a IT Support Specialist, you will be a key contributor to our IT operations and user experience. You'll support team members across the organization by:
Troubleshooting hardware, software, and network issues
Implementing, configuring, maintaining, and improving business-critical software
Teaching and supporting users with technology needs
Researching and recommending technology solutions
Documenting technical procedures and solutions
Helping ensure operational efficiency and compliance with policies
You'll be a proactive problem-solver who works independently when needed and collaborates closely with staff across all departments.
What Success Looks Like
Fast, accurate resolution of technical issues
Strong relationships built with staff, vendors, and community partners
Clear, timely documentation and communication
Confident decision-making aligned with PCS values and procedures
A strong sense of ownership and accountability
What You'll Bring to the Team
A positive, collaborative approach
Strong time management and organization
Respectful, professional interpersonal skills
Commitment to our mission and ethical standards
Requirements
Experience & Skills
4+ years in IT support roles
4+ years of customer service or call center experience
Comfortable using and teaching software (Outlook, Teams, Word, Excel)
Solid problem-solving, communication, and conflict resolution skills
Able to prioritize, plan, and adapt to changing environments
Experience with low-voltage wiring a plus
Experience with operational software & learning new tools quickly
Experience with the I/DD community is preferred
Education
High School Diploma / GED or equivalent
Other Requirements
Valid driver's license, current car insurance, and reliable transportation
Ability to travel locally and regionally
Ability to pass drug testing, CPR, and First Aid training as required
Work Environment
Office setting that is clean and climate-controlled
Occasional interruptions and varied tasks
Some lifting up to 10 pounds
Occasional local and regional travel
Reasonable accommodations are available for individuals with disabilities.
What We Offer
Health, dental, vision benefits available with 75% of cost paid by Premier
Accrue up to 80 hours of PTO (paid time off) per year
401K offered after 90 days of employment with up to 4% employer match
Pay Period: 1st and 16th of the month
Training and professional development opportunities
A fulfilling role where your work truly makes a difference
A collaborative team environment with supportive leadership and meaningful peer relationships
Why You'll Love Working Here
Feel valued every day knowing you're helping individuals live their best lives
Join a team that cares about each other and supports growth and wellbeing
Be part of a home-like setting-not just “a job” but a community
Salary Description $23.00-$26.00
$28k-57k yearly est. 15d ago
On-Call IT Field Technician - Medford, OR -Hiring NOW
Geeks On Site 3.1
Technical support representative job in Medford, OR
Job
DescriptionJob
DescriptionOn-Call
IT
Field
Technician
-
PC,
Mac,
Printer
&
Scanner
Support
$31k-45k yearly est. 22d ago
IT Support Technician II - Medford, OR
Dedicated It
Technical support representative job in Medford, OR
Join Our Growing Team at Dedicated IT - Leaders in Healthcare IT!
At Dedicated IT, we're more than a Managed Service Provider-we're healthcare's trusted IT partner. Proudly ranked #33 on CRN's 2022 Fast Growth 150 List, we've established ourselves as a household name in Healthcare IT. With our people-centric culture, competitive benefits, and consistent year-over-year growth, we're known as an employer of choice in the Managed Services world.
We believe in investing in our team. That means prioritizing your professional AND personal success through career development, advancement opportunities, certification support, and work-life balance. Here, you'll find a supportive environment that celebrates growth and innovation.
As we continue to rise as one of the top 5 privately-owned MSPs in the U.S., we're looking for a Level 2 SupportTechnician to join our Mid-Market Service division. In this role, you'll have a direct impact on our mission and help shape the future of healthcare technology.
Ready to advance your career with a leader in Healthcare IT? Apply today and let's build the future of healthcare, together!
If you would like to know more about Dedicated IT, click the links below:
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Position Summary
Location: Medford, OR
Schedule: Hybrid schedule, 2 half-days onsite at client office, other days from home
Salary: Up to $65,000
As a SupportTechnician at Dedicated IT, you'll be at the heart of helping businesses in the healthcare industry manage their technology, support their teams, and respond to day-to-day needs. Working in our Service Desk, you'll gain hands-on experience with a wide variety of systems, learning to manage technology at all scales. Equipped with modern tools and cutting-edge hardware common to the Enterprise clientele we partner with, you'll have what you need to deliver an exceptional support experience while continually developing your technical skills.
Our SupportTechnician I's are customer-focused problem-solvers who provide fast, effective technicalsupport. You'll be the first line of defense, fielding incoming calls, tackling e-mailed tickets, and offering mentorship to your teammates. As the frontline of Dedicated IT, you'll help a diverse range of clients with creative solutions to technical challenges-making a real impact in their daily operations.
We Are Looking for Candidates That Embody Our Core Values:
• Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
• Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.
• Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
• Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.
Key Responsibilities for SupportTechnician - Level 2
Resolve client issues through support tickets, meeting SLA requirements.
Collaborate with clients, Service Delivery Manager, and Team Lead to ensure exceptional service.
Tackle a range of issues, from basic to complex, as requested by end users.
Document detailed notes, track time accurately, and update technical documentation.
Manage email tickets and escalate to Escalation Engineer when needed, providing thorough notes and recommendations.
Mentor teammates and train users on supported software and hardware.
Quickly identify and communicate potential major incidents to the Team Lead.
Troubleshoot and create workarounds when standard procedures don't apply.
Assist with software installations and vendor management for client support.
Maintain timely case follow-up and keep clients updated.
Collaborate on client projects with the fCIO and POD Teammates
Key Responsibilities & Technical Requirements:
Desktop Support: Provide comprehensive support for workstation hardware, software (Windows/Mac OS), and mobile devices, ensuring seamless day-to-day operations for end users.
O365 Administration & Troubleshooting: Manage and troubleshoot Office 365 services, including SharePoint, OneDrive, and other collaboration tools, to enhance team productivity.
Support Ticket Management: Resolve and document support tickets efficiently using ConnectWise, handling support requests via calls, chat, and email with a customer-centric approach.
Network & Connectivity: Perform basic troubleshooting for network issues (DNS, DHCP, VPN) and assist with firewall configurations to ensure secure and reliable connectivity.
Windows & Virtual Server Support: Support Windows environments and virtual servers, managing tasks such as file permissions, Active Directory administration, and more.
EMR/EHR Vendor Coordination: Serve as a liaison for EMR/EHR support through vendor management, ensuring quick and effective issue resolution for critical healthcare applications.
End-User Training & Mentorship: Provide training and mentorship to end users, guiding them through common IT tasks and promoting best practices to enhance their tech confidence and productivity.
Team Collaboration & Mentorship: Collaborate with team members and offer mentorship to junior technicians, sharing knowledge and promoting a culture of continuous learning and growth.
Executive Support & Professional Demeanor: Deliver top-notch, responsive support to executive and senior leadership with a poised, professional demeanor, ensuring their tech needs are handled promptly and efficiently.
Education & Experience Qualifications
Minimum Education: High School Diploma or GED required.
Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience may be considered in lieu of specific certifications.
Experience: 2-3 years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP), required.
Healthcare IT Experience: Previous experience in Healthcare IT is preferred, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance.
Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus.
Perks & Benefits
Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well.
401K with Company Match: Start planning for your future with our 4% 401k match.
Generous Time Off: Enjoy 8 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave.
Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career.
People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment.
Thanks for your interest in Dedicated IT!
Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.
$65k yearly Auto-Apply 25d ago
System Support Technician I
Lifeline Computer Solutions
Technical support representative job in Jacksonville, OR
Lifeline is the #1 Managed Service Provider (MSP) in the region! We are a locally owned, dynamic company looking to add to an already awesome staff and work culture! We have been in business for 21 years with steady and progressive growth.
We have very high expectations for our staff. Do you have what it takes to join our team, and help take us to the next level? We want high performers, A players, that are great teammates and have a heart to serve. Will you exceed our expectations? If so, then please apply.
Some company perks:
Dynamic and unique work environment
Very competitive salaries
Bonuses & profit sharing
Total Benefit Package - Health Insurance, 401K (w/employer matching), PTO + paid Holidays
Employer paid continuing education / certification programs
Paid health club membership
Employee birthday lunches, complimentary in-office snacks, coffee
General Summary
The Systems SupportTechnician I is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, VoIP, and vendor specific hardware and software. This position is a combination of in office and at customer sites. What's best for the client is the motivation and catalyst that drive everything at Lifeline.
Essential Duties and Responsibilities
Act as a single point of contact for the customer for all types of service requests
IT Support relating to technical issues involving Microsoft's core business applications and operating systems
Support of disaster recovery solutions
Basic technicalsupport at the network level: WAN and LAN connectivity, routers, firewalls, and security/cloud solutions
Basic remote access solution implementation and support: VPN, Terminal Services, and RDP
Consistent system and service ticket documentation, maintenance and review in ConnectWise and IT Glue
Timely communication with customers is required
Additional Duties and Responsibilities
Expected to provide and be a part of the on-call 24/7, rotating schedule
Tickets need to be addressed within 30 min. of assignment to you.
Ability to work unsupervised, individually, and/or within a team and communicate effectively
Ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
Escalate service requests that require engineer level support
Responsible for entering time and expenses in ConnectWise as it occurs
Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
Enter all work as service tickets into ConnectWise
Knowledge, Skills, and/or Abilities Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Previous MSP experience is desired
Never hesitate or be afraid to ask questions
Basic understanding of operating systems, business applications, printing systems, VoIP systems, and network systems
Basic understanding of technology hardware and equipment: workstations, laptops, firewalls, switches, printers, scanners, phones, monitors, routers,
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Diagnosis skills of technical issues
Ability to multi-task, adapt to changes quickly, stay calm and poised
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization's key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment.
Expectations
Communicate very well, all the time
Treat others with respect and be kind
Excellent attention to detail
"Extreme Ownership" attitude, be accountable and humble
Salary Range
$50,000 - $65,000, DOE
Full Benefits
This is a full time, exempt, salaried position
General work hours will be M-F 8:00am - 5:00pm
$50k-65k yearly 60d+ ago
Customer Service Representative - Medford, OR
Kedia Corporation
Technical support representative job in Medford, OR
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$31k-39k yearly est. 2d ago
Computer Technician II - Infrastructure & Network Services
Medford School District, 549C 4.4
Technical support representative job in Medford, OR
2 permanent full time positions available. Position to begin immediately.
Medford SD 549C
Our Mission:
ALL Own Their Present and Future, ALL Are Known and Challenged, ALL Achieve Their Potential, ALL Options are Open and Hopeful
Job Title: Computer Technician II
Supervisor: Manager of Network/Telecommunication Services
Classification: Classified
FLSA Status: Nonexempt
Days: 260
Summary: Installs, operates, and maintains/repairs computers and peripheral devices, servers, network components, intercom systems, sound systems, two-way radio equipment, software, telephone equipment, clock systems, security systems, and related components.
Essential Duties and Responsibilities:
Installs, operates, and maintains/repairs computers and peripheral devices, servers, network components, intercom systems, sound systems, two-way radio equipment, software, telephone equipment, clock systems, security systems, and related components.
May assist in setting up new computer labs and assuring installation follows District policies and state requirements.
Troubleshoots all problems regarding electronic technology.
May assist other departments as requested.
May instruct/train staff on correctly using computer programs, AV equipment, and other technology.
Works with vendors to repair and service District equipment as necessary.
Makes recommendations for program modifications.
Maintains accurate records, orders supply inventory, and projects future supply requirements.
Attends technical training programs.
Maintains competency in all position responsibilities.
Complies with all safety and work rules, policies and procedures.
Responsible for proper utilization, operation and maintenance of all department resources.
Provides support to other positions as needed.
Assumes additional responsibilities as appropriate with little or no supervision.
Marginal Duties and Responsibilities:
Moves office equipment and provides backup support and training for other Electronic Technicians.
Supervisory Responsibilities:
All Medford School District employees supervise students and maintain a safe environment.
Qualifications: An individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill and/or ability. Reasonable accommodations may enable individuals with disabilities to perform essential job functions.
Education and/or Experience: High school diploma or General Education Diploma (GED), AA degree preferred or higher; three years' experience in repair and maintenance of business and industrial machines and modern telephone, intercom, security, clock, and sound systems; training as an electronic technicianor equivalent combination of education and/or experience.
Interpersonal Skills:
Ability to interact appropriately with teachers, staff, members of the community, and students. Focuses on solving conflict; maintains confidentiality; Contributes to building a positive team spirit.
Language Skills:
Ability to communicate fluently in English verbally and in writing. Preference may be given to applicants fluent in English and Spanish. Ability to effectively present information and respond verbally and in writing to common inquiries or complaints from students, parents, regulatory agencies, administrators, or staff. Ability to read, analyze or interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
Mathematical Skills:
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability: Ability to apply logical or scientific thinking principles to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
Computer Skills:
To perform this job successfully, an individual should have in-depth knowledge of computer operation, computer usage, and the ability to use current micro-computer components, micro-computer peripherals, database software, e-mail, internet software, inventory software, order processing software, spreadsheets, word processing software.
Certificates, Licenses, Registrations:
Certificates as determined by the District, including blood borne pathogen training and blood spill training. A valid Oregon driver's license. Ability to obtain a valid State of Oregon General Journeyman Electrician license, Limited Energy Technician, Class A (LEA), or Limited Maintenance (LME).
Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential job functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands for fine manipulation, handle or feel and reach with hands and arms. The employee is frequently required to smell, walk or stand, stoop, kneel, crouch, or crawl, and is occasionally required to climb or balance. The employee must regularly lift and/or move up to 25 pounds and occasionally up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision, peripheral vision, and the ability to adjust focus. The employee must speak clearly enough to be understood by others and be able to comprehend the speech of others-emotional stability to work effectively under pressure and control all aspects of the job.
Work Environment: The work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential job functions.
The noise level in the work environment is usually low to moderate. Occasionally the employee must work in high, precarious places and around moving parts. Employees may occasionally be exposed to wet or humid weather conditions and blood-borne pathogens. Employees may be subject to temperature fluctuations, fumes, odors, and dust. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. Occasionally the employee is exposed to the risk of electrical shock due to the repair and installation of wiring.
Note: This is not necessarily an exhaustive or all-inclusive list of responsibilities, skills, duties, requirements, efforts, functions, or working conditions associated with the job. This job description is not a contract of employment or a promise or guarantee of any specific terms or conditions of employment. The school district may add to, modify or delete any aspect of this job (or the position itself) whenever it deems advisable.
EQUAL OPPORTUNITY EMPLOYER
Medford School District 549C is an Equal Opportunity Employer, and in accordance with Federal and State legislation, including Title IX, title VIII, ORS 659.150, does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, age, or disability in employment or educational programs.
Medford School District 549C is an equal opportunity employer and provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235.
Qualifying veterans and disabled veterans may obtain preference by submitting as verification of eligibility, a copy of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) or a letter from the US Dept. of Veteran's Affairs indicating receipt of a non-service connected pension to your application by the closing date. Disabled Veterans must also submit a copy of their Veteran's disability preference letter from the Dept. of Veteran Affairs, unless the information is included on the DD Form 214/215.
$44k-51k yearly est. 10d ago
IT Technician I
Feather Flag Nation 3.8
Technical support representative job in Canyonville, OR
Join the Umpqua Indian Development Corporation (UIDC) family!
About UIDC:
UIDC is a federally chartered corporation and the business division of the Cow Creek Band of Umpqua Tribe of Indians. The Tribe operates several businesses - creating jobs and job training opportunities for tribal members and the communities in which they serve.
Why Work for UIDC:
As an applicant of UIDC, you have the ability to work for a diverse array of employment opportunities. Working for UIDC allows you to be part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development and advancement opportunities. We also offer a competitive salary and benefits package, including:
Comprehensive medical, dental, vision, and Rx coverage
Paid Time Off
Employer-paid life and disability plans
401k with up to 3.5% employer match
Under the general supervision of the IT Operations Manager, this position is responsible for providing technicalsupport to users of desktop computer, telephone, and office equipment. Duties include but are not limited to:
Performs corrective and preventive maintenance of desktop computers, telephones, and office equipment.
Performs installation and configuration of hardware / software for desktop computers, telephones, and office equipment.
Builds, tests, and deploys computers with correct software for the installation.
Performs periodic inventories of desktop computer, telephone, and office equipment.
Pulls data cables as necessary to accomplish task at hand.
Accurately documents all work performed in Help Desk software application.
Ensures that customer needs are the first priority when approaching work assignments.
Fosters a sense of teamwork and collaboration within the department and property by demonstrating respect for others' judgment and capabilities, and gives praise/recognition to those who earn it.
Maintains confidentiality of verbal, written and electronic information. Limits access to information on a job-related, need-to-know basis.
Ensures that both written and verbal communications are clear, concise, complete, accurate and effective.
Requirements
Associate of Science in Computer Information Systems or equivalent mix of experience and certification / degree required.
1 year prior experience in customer service related field preferred.
Prior experience in hands-on preventive and corrective maintenance of desktop computer systems preferred.
Microsoft Certified Desktop SupportTechnicianor Comptia A+ certification preferred.
Achieve passing score on basic computer skills exam.
Advanced computer skills with education or equivalent experience in repair and maintenance of computer systems.
Must be willing and able to work holidays and weekends as needed.
Excellent organizational, verbal, interpersonal, and customer relations skills.
Must be 21 years of age or older.
Current Oregon Drivers License with the ability to qualify for the UIDC's Drivers Program.
Must be able to obtain a Class III Gaming License
$45k-94k yearly est. 60d+ ago
Assistive Technology Professional
United Seating & Mobility
Technical support representative job in Central Point, OR
At Numotion, we're on a mission to improve the lives of people with disabilities. As North America's largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We're committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.
The pay range for this position is $45,000-$70,000 Salary + commission. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.
JOB PURPOSE:
The Assistive Technology Professional (ATP) plays a crucial role in evaluating, recommending, and providing customized Complex Rehabilitation Technology (CRT) to meet the unique needs of our clients. This position involves working closely with clients, families, therapists, and physicians to ensure the appropriate equipment is provided to maximize independence and enhance quality of life. A strong understanding of clinical conditions and extensive knowledge of rehabilitation equipment are essential for success in this role.
KEY RESPONSIBILITIES:
* Conduct comprehensive assessments to identify clients' needs, functional limitations, and mobility goals based on therapist assessment findings and physician orders. This includes assessing physical abilities, environmental factors, and lifestyle considerations.
* Actively collaborate with an interdisciplinary team, including physicians, therapists (PT,OT,SLP), clients and caregivers to develop individualized plans of care to achieve client mobility goals.
* Recommend appropriate CRT equipment and associated interventions based on client's identified physical needs and mobility goals.
* Manage/Facilitate efficient procurement processes from equipment specification through delivery.
* Attain and apply clinical, technical and interpersonal skills in a needs analysis of complex mobility issues for individuals with various disabilities.
* Deliver and fit of equipment, assuring that functional goals established at the evaluation are met Provide thorough training and education to clients, families and caregivers on the safe and effective use of recommended equipment. Includes instruction on operation, maintenance and and troubleshooting
* Complete/maintain accurate and detailed documentation pertaining to client interactions in a timely manner.
* Attaining/exceeding annual sales goals and objectives as established at beginning of each fiscal year.
* Consistently reviewing and reporting on sales calls, sales outcomes, and sales opportunities.
* Maintaining all certifications and licenses, obtaining all required continuing education annually to assure no lapse in coverage.
* Maintaining eligibility status with various vendor systems as required to assure continuous access to facilities.
* Keeping abreast of funding requirements, learn the wide variety of products and manufacturers Numotion contracts with while utilizing and comprehending the technological advances within the Rehab Technology industry.
* Develop and maintain new and existing relations with various referral sources.
* Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission.
* Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
* Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
* The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.
REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:
* Bachelor's degree in related field or an equivalent combination of education and relevant experience will be considered.
* Valid Assistive Technology Professional (ATP) certification.
* Demonstrate critical thinking, interpersonal and problem-solving skills required to generate appropriate, individualized recommendations for CRT equipment and interventions.
* Working knowledge of compliant billing processes for rehab/assistive technology equipment as necessary (e.g., Medicare, Medicaid, etc.)
* Must have valid Drivers License.
PREFERRED COMPETENCIES AND QUALIFICATIONS:
* Minimum one (1) year experience working with complex rehabilitation technology.
* Ability to prioritize multiple tasks, responsibilities and projects independently and effectively.
* Previous experience in selling DME equipment.
* Extensive knowledge of various clinical conditions impacting mobility, such as spinal cord injury, cerebral palsy, multiple sclerosis, and stroke.
* Comprehensive understanding of rehabilitation equipment, including power wheelchairs, manual wheelchairs, seating systems, adaptive controls, and other assistive devices.
* Working knowledge of compliant billing processes for rehab/assistive technology equipment as necessary (e.g., Medicare, Medicaid, etc.)
* Ability to perform thorough and competent seating/mobility, assistive technology, and rehab equipment evaluations.
PHYSICAL WORK REQUIREMENTS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Ability to meet essential functions of the position with reasonable accommodations as necessary
* Frequent use of hands, wrists, fingers associated with computer equipment.
* Prolonged periods of time working at a desk and/or on a computer.
* Occasionally move and reach with arms and hands.
* Ability to lift/move up to 50 lbs and push/pull up to 100 lbs as needed.
* Ability to communicate effectively.
* Ability to work overtime as needed.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
$45k-70k yearly 60d+ ago
Customer Service Representative
Southern Oregon Sanitation 4.2
Technical support representative job in Grants Pass, OR
Putting our customer's needs first and endeavoring to find solutions which make our customers feel heard, taken care of and above all valued, is the mission of our Customer Service Representatives.
The Customer Service Representative is primarily responsible for providing excellent service to all internal and external customers by using in-depth knowledge of industry rules and regulations and company practices, as well as communicating effectively with team members within the company.
Essential Functions
Greet counter and call-in customers in a positive, friendly, and professional manner
Answer inbound calls with urgency and within service level
Communicate clearly with customers and employees in person, over the phone, and through radio communications
Assist customer with questions and concerns regarding services and billing through resolution. Deescalate calls when necessary.
Data entry of new accounts, transfers, discontinuation of services, route changes, billing adjustments, etc.
Accurate processing of daily route notes
Proper cash handling and completion of customer receipts
Balance cash drawer when necessary
Maintain a neat work area at all times to include front desk and lobby
Adhere to franchise agreements, company policies and procedures
Other duties as assigned
Reporting Relationships
This position reports to the Office Manager and has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and postage machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employees is frequently required to sit; stand; walk through the facility; use hands to handle items; reach with hands, arms; talk; hear; and view a computer screen. This position may expose the employee to hazardous noise levels, chemicals, fumes, and machinery.
Position Type and Expected Hours of Work
This is a non-exempt, full time, entry level position. This position is Monday through Friday, 8:00am-5:00pm with the possibility of over-time, holiday and weekend hours.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
Competencies
Ability to stay focused in a busy office
Customer driven
Active listening and Communication skills
Time Management
Analytical & Problem solving skills
Teamwork Orientation
Strong computer skills including Microsoft Office
Competent typing and 10 Key Skills
Basic mathematical knowledge
Cash handling experience
Learn and Retain information quickly
Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
Education, Experience, and Eligibility Qualifications
Customer service experience is a must
Computer Experience
Knowledge of Jackson, Josephine and Douglas Counties a plus
High School Diploma or equivalent
Acceptable driving record
Ability to pass a background check and drug screening
$31k-35k yearly est. 3d ago
IT Technician I
Umpqueven Feathers Companies
Technical support representative job in Canyonville, OR
Full-time Description
Join the Umpqua Indian Development Corporation (UIDC) family!
About UIDC:
UIDC is a federally chartered corporation and the business division of the Cow Creek Band of Umpqua Tribe of Indians. The Tribe operates several businesses - creating jobs and job training opportunities for tribal members and the communities in which they serve.
Why Work for UIDC:
As an applicant of UIDC, you have the ability to work for a diverse array of employment opportunities. Working for UIDC allows you to be part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development and advancement opportunities. We also offer a competitive salary and benefits package, including:
Comprehensive medical, dental, vision, and Rx coverage
Paid Time Off
Employer-paid life and disability plans
401k with up to 3.5% employer match
Under the general supervision of the IT Operations Manager, this position is responsible for providing technicalsupport to users of desktop computer, telephone, and office equipment. Duties include but are not limited to:
Performs corrective and preventive maintenance of desktop computers, telephones, and office equipment.
Performs installation and configuration of hardware / software for desktop computers, telephones, and office equipment.
Builds, tests, and deploys computers with correct software for the installation.
Performs periodic inventories of desktop computer, telephone, and office equipment.
Pulls data cables as necessary to accomplish task at hand.
Accurately documents all work performed in Help Desk software application.
Ensures that customer needs are the first priority when approaching work assignments.
Fosters a sense of teamwork and collaboration within the department and property by demonstrating respect for others' judgment and capabilities, and gives praise/recognition to those who earn it.
Maintains confidentiality of verbal, written and electronic information. Limits access to information on a job-related, need-to-know basis.
Ensures that both written and verbal communications are clear, concise, complete, accurate and effective.
Requirements
Associate of Science in Computer Information Systems or equivalent mix of experience and certification / degree required.
1 year prior experience in customer service related field preferred.
Prior experience in hands-on preventive and corrective maintenance of desktop computer systems preferred.
Microsoft Certified Desktop SupportTechnicianor Comptia A+ certification preferred.
Achieve passing score on basic computer skills exam.
Advanced computer skills with education or equivalent experience in repair and maintenance of computer systems.
Must be willing and able to work holidays and weekends as needed.
Excellent organizational, verbal, interpersonal, and customer relations skills.
Must be 21 years of age or older.
Current Oregon Drivers License with the ability to qualify for the UIDC's Drivers Program.
Must be able to obtain a Class III Gaming License
$39k-78k yearly est. 60d+ ago
Computer Field Technician
BC Tech Pro 4.2
Technical support representative job in Medford, OR
Job Description
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$36k-51k yearly est. 16d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support representative job in Medford, OR
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$49k-72k yearly est. 14d ago
On-Call IT Field Technician - Medford, OR -Hiring NOW
Geeks On Site 3.1
Technical support representative job in Grants Pass, OR
Job
DescriptionJob
DescriptionOn-Call
IT
Field
Technician
-
PC,
Mac,
Printer
&
Scanner
Support
$31k-45k yearly est. 23d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support representative job in Grants Pass, OR
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$49k-72k yearly est. 14d ago
On-Call IT Field Technician - Medford, OR -Hiring NOW
Geeks On Site 3.1
Technical support representative job in Ashland, OR
Job
DescriptionJob
DescriptionOn-Call
IT
Field
Technician
-
PC,
Mac,
Printer
&
Scanner
Support
$31k-45k yearly est. 23d ago
Learn more about technical support representative jobs
How much does a technical support representative earn in Medford, OR?
The average technical support representative in Medford, OR earns between $28,000 and $39,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in Medford, OR