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The differences between technical support trainers and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support trainer and a technical support specialist. Additionally, a technical support specialist has an average salary of $48,667, which is higher than the $45,722 average annual salary of a technical support trainer.
The top three skills for a technical support trainer include customer service, product support and technical support. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Technical Support Trainer | Technical Support Specialist | |
| Yearly salary | $45,722 | $48,667 |
| Hourly rate | $21.98 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 168,898 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Technical support trainers and technical support specialists have different pay scales, as shown below.
| Technical Support Trainer | Technical Support Specialist | |
| Average salary | $45,722 | $48,667 |
| Salary range | Between $25,000 And $82,000 | Between $30,000 And $76,000 |
| Highest paying City | Mountain View, CA | San Francisco, CA |
| Highest paying state | California | New Jersey |
| Best paying company | T.D. Williamson | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between a technical support trainer and a technical support specialist in terms of educational background:
| Technical Support Trainer | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support trainers' and technical support specialists' demographics:
| Technical Support Trainer | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.3% Female, 35.7% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |