Telemarketing sales representative vs customer service representative

The differences between telemarketing sales representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service representative has an average salary of $32,260, which is higher than the $30,668 average annual salary of a telemarketing sales representative.

The top three skills for a telemarketing sales representative include telephone calls, telemarketing and computer system. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Telemarketing sales representative vs customer service representative overview

	Telemarketing Sales Representative	Customer Service Representative
Yearly salary	$30,668	$32,260
Hourly rate	$14.74	$15.51
Growth rate	-4%	-4%
Number of jobs	193,861	209,515
Job satisfaction	-	4
Most common degree	High School Diploma, 37%	High School Diploma, 33%
Average age	37	40
Years of experience	-	12

Telemarketing sales representative vs customer service representative salary

Telemarketing sales representatives and customer service representatives have different pay scales, as shown below.

	Telemarketing Sales Representative	Customer Service Representative
Average salary	$30,668	$32,260
Salary range	Between $23,000 And $40,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between telemarketing sales representative and customer service representative education

There are a few differences between a telemarketing sales representative and a customer service representative in terms of educational background:

	Telemarketing Sales Representative	Customer Service Representative
Most common degree	High School Diploma, 37%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Telemarketing sales representative vs customer service representative demographics

Here are the differences between telemarketing sales representatives' and customer service representatives' demographics:

	Telemarketing Sales Representative	Customer Service Representative
Average age	37	40
Gender ratio	Male, 42.0% Female, 58.0%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	11%	7%

Differences between telemarketing sales representative and customer service representative duties and responsibilities

Telemarketing sales representative example responsibilities.

Contact alumni to request donations and pledges focuse on achieving university goals and objectives.
Solicit sales using exceptional interpersonal skills while performing under fast-pace, high-pressure conditions on Telesales floor.
Record gather information in database while moving customer through sales process and maintain confidentiality of customer information.
Perform telemarketing duties for online advertisement/marketing
Perform telemarketing duties for online advertisement/marketing

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Telemarketing sales representative vs customer service representative skills

Common telemarketing sales representative skills

Telephone Calls, 20%
Telemarketing, 17%
Computer System, 8%
Product Knowledge, 7%
Cold Calls, 6%
Outbound Sales, 5%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Telemarketing Sales Representative
Telemarketing Sales Representative vs Customer Service Representative

Updated January 8, 2025

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