Unit support representative jobs near me

At Central Ohio Urology Group, our Patient Access Representatives are the driving force behind every patient's first impression and final interaction. They keep our clinics running smoothly - with professionalism, precision, and proactive communication, every single day. This isn't your typical front desk job. As a PAR, you'll enjoy the variety of working across multiple satellite offices within the 270 loop - no two days are exactly the same. For those who thrive on change, excel in fast-paced settings, and love solving problems on the fly, this is the opportunity you've been waiting for. Position Requirements - What You Need to Know Before Applying Full-Time Commitment: This is a full-time position (Monday-Friday, 40 hours per week). Shift Availability: Shifts may begin as early as 7:30 AM and may end as late as 5:30 PM. You must be available to work shifts within this range. Reliable Transportation: You must have reliable transportation to travel locally to our satellite offices around I-270. Mileage reimbursement is available for eligible midday travel. What You'll Do As a Patient Access Representative, you'll be the anchor of each clinic you support - ensuring every patient is welcomed, every detail is managed, and every visit starts and ends on the right note. Key duties include: Meeting and greeting patients promptly, professionally, and with genuine care. Managing the reception and departure process with efficiency and attention to detail. Reviewing patient charts for accuracy, ensuring providers have everything they need to deliver excellent care. Performing administrative tasks including scanning, sorting, and maintaining electronic medical records (EMR). What You Bring 1+ year of face-to-face customer service experience in a fast-paced, high-volume healthcare setting. Exceptional communication skills - you're clear, courteous, responsive, and always one step ahead in keeping patients and providers informed. Reliable transportation - you'll need it to travel to your scheduled satellite locations. Punctuality and dependability - your team and patients can count on you, every time. A resourceful, proactive mindset - you're a self-starter who takes initiative and solves problems before they arise. Why You'll Love This Role You'll stay engaged: With a variety of locations, teams, and patient interactions, no two weeks look exactly the same - keeping your work dynamic and fulfilling. You'll be the go-to problem solver: Resourceful, self-reliant, and solutions-driven - you'll step in and step up wherever needed. You'll sharpen your communication superpowers: Exceptional communication isn't just a skill here - it's essential. You'll be trusted: As a self-starter, you'll be relied on to manage your time effectively, ensuring you're fully prepared for each satellite location and communicating proactively if any delays or challenges arise. What We Offer Health Benefits within 30 days of hire - Medical, dental, vision & more! Work-Life Balance - NO nights, weekends, holidays, or call - and yes, holidays are paid. Paid Time Off (PTO) - begins accruing on your first day Bring your A-game (and your A-list) - get rewarded for excellence and referrals Competitive pay, real perks, and rewards that go beyond the paycheck - including mileage reimbursement for eligible midday travel. What We are Offer You At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters” Compassion Make Someone's Day Collaboration Achieve Possibilities Together Respect Treat people with dignity Accountability Do the right thing Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more. About US Urology Partners U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy. U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Envera Health has been repeatedly ranked as a top place to work. If you are passionate about helping people and looking for a career with a positive impact, then you are in the right place! We offer a high-reward bonus program, comprehensive benefits, multiple opportunities for growth, a supportive work environment, and a vibrant culture. We are seeking dependable candidates who are able to handle back-to-back calls with limited breaks throughout the day, as this is a high-volume inbound call position. Envera Health's Patient Access Coordinators work collaboratively with several health organizations & clinics to schedule patient appointments and provide patient support over the phone. Benefits (Full-Time): 14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work) Paid Federal Holidays NEW Employee Bonus ($500*) Bonus Program (up to $400/month) Life Insurance and Long term disability insurance are provided at no cost A few different Health Insurance plan options 401k plan matching (5%) Patient Access Coordinator Responsibilities: Answer a high volume of calls a day using a multi-line phone. (75+ calls/shift - Non-stop Calls) Schedule appointments for multiple clinical sites according to client-specific protocols. Gather & input patient demographic and insurance information into the practice management system. Report complex clinical issues to the appropriate supervisor/client partner. Document call activity, outcomes, and other notes as needed in the client system. Work collaboratively with colleagues to meet the goals and objectives of the department. Assist callers and navigate them to the appropriate resources. Must meet attendance and performance standards. The starting wage for this entry-level position is: $16.00/per hour (non-negotiable), with the ability to obtain additional Monthly Bonuses based on attendance & performance. NEW EMPLOYEES: You will be eligible for a retention bonus of up to $500, subject to taxes and other applicable deductions, after 90 and 180 days of employment. Details and stipulations will be shared with you during Orientation. Required Qualifications: Customer/patient service skills Experience handling a high volume of inbound calls Excellent communication skills over the phone Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload) Preferred Qualifications: 1+ Year(s) of experience with HIPAA and patient privacy requirements. 2+ Years of experience with medical terminology, EHR systems, and insurance processes. 2+ Years of experience in healthcare customer service or clinical support environments. 2+ Years of experience working in a call center EPIC System Ability to multi-task in a fast-paced environment with a high degree of attention to detail This is a work from home position. See application questions for the list of states we employ in. About Us: Envera Health is an engagement services partner committed to making healthcare better. Through our people, managed services, data and technology, Envera delivers an ecosystem of connectivity to strengthen health systems, drive growth, and deliver better, more connected and coordinated care. Our complete continuum of customized solutions support today's consumer demands by engaging and retaining patients to build relationships that last. Our people are authentic, courageous, innovative, principled, empathetic and entrepreneurial. Our Values: Truth, Collaboration, Joy, Humanity, Performance, Accountability Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical demands are representative of those that must be met by an associate to successfully perform the essential functions of this job: Ability to sit, use hands and fingers, reach with hands and arms, and talk or hear Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus Ability to stand, walk, climb or balance; stoop, kneel, crouch, or crawl; and lift up to 10 pounds (occasionally)

**Join our dynamic team as a frontline patient care representative who interacts with our patients to provide exceptional and compassionate patient care! The patient care representative may have the option to work remotely after an introductory training period. General Job Summary: Vital to the success of our organization with providing OrthoCincy patients and all other callers a premier Ortho experience while focusing on their individual needs. Essential Job Functions: Schedules appointments for patients either by phone when they call in, through the company website or when requested from the clinic via computerized message system. Uses computerized system to match physician/clinician availability with patients' preferences in terms of date and time. Ability to handle a high volume of incoming calls, while maintaining a high standard of productivity, efficiency and accuracy while working under pressure. Must be able to respond to various inquiries made by patients, hospitals, insurance companies, as well as other medical entities. Engaging in active listening with all callers, while acting as a contact point person between patients, providers and staff. Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Updates physicians/clinicians or medical assistants. Ensures that updates (e.g. cancellations or additions) are input daily into master schedule. Send requests to clinic for prescription refills and follow up with patients on messages from clinic via computerized message system. Establish and maintain effective working relationships with patients, providers, co-workers, and the public. Maintaining a calm, pleasant and compassionate tone while being able to diffuse tense situations. Follows HIPAA regulations. Perform other duties necessary or in the best interest of the department/organization. Requirements Education/Experience: High school diploma. Minimum one year experience in a medical practice and/or position encouraged. Experience in a high volume call center a plus. Other Requirements: Schedules will change as department needs change. Performance Requirements: Knowledge: Knowledge of OrthoCincy's Mission, Vision and Values. Knowledge of medical practice protocols related to scheduling appointments. Knowledge of anatomy and medical terminology. Knowledge of computerized scheduling systems. Knowledge of customer service principles and techniques. Knowledge of OSHA and safety standards. Skills: Skill in communicating effectively with providers, employees, customers and patients. Skill in maintaining appointment schedule via computerized means. Effective in critical thinking skills. Strong communication skills in a professional manner during stressful and sensitive situations with patients of all ages. Abilities: Ability to multi-task effectively Ability to communicate calmly and clearly Ability to analyze situations and respond appropriately. Ability to alternate between multiple computer systems in a timely manner. Equipment Operated: Standard office equipment. Work Environment: Standard call center workstation. Mental/Physical Requirements: Involves sitting and viewing a computer monitor 90% of the work day. Must be able to remain focused and attentive without distractions (i.e. personal devices).

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. This salary range may be inclusive of several career levels at Valley Medical Center and will be narrowed during the interview process based on several factors, including (but not limited to) the candidate's experience, qualifications, location, and internal equity. TITLE: Patient Resource Representative JOB OVERVIEW: The Patient Resource Representative position is responsible for scheduling, pre-registration, insurance verification, estimates, collecting payments over the phone, and inbound and outbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center. This includes call handling for specialized access programs: Accountable Care Network Contracts Hotline Call Handling, MyChart Scheduling, and Outbound dialing for Referral Epic Workqueues. DEPARTMNT: Patient Resource Center WORK HOURS: As assigned REPORTSTO: Supervisor, Patient Resource Center PREREQUISITES: * High School Graduate or equivalent (G.E.D.) preferred. * Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. * Demonstrates basic skills in keyboarding (35 wpm) * Computer experience in a windows-based environment. * Excellent communication skills including verbal, written, and listening. * Excellent customer service skills. * Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: * Ability to function effectively and interact positively with patients, peers and providers at all times. * Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. * Ability to provide verbal and written instructions. * Demonstrates understanding and adherence to compliance standards. * Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: * Ability to communicate effectively in verbal and written form. * Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. * Ability to maintain a calm and professional demeanor during every interaction. * Ability to interact tactfully and show empathy. * Ability to communicate and work effectively with the physical and emotional development of all age groups. * Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. * Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. * Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. * Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent * Ability to organize and prioritize work. * Ability to multitask while successfully utilizing varying computer tools and software packages, including: * Utilize multiple monitors in facilitation of workflow management. * Scanning and electronic faxing capabilities * Electronic Medical Records * Telephone software systems * Microsoft Office Programs * Ability to successfully navigate and utilize the Microsoft office suite programs. * Ability to work in a fast-paced environment while handling a high volume of inbound calls. * Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. * Ability to speak, spell and utilize appropriate grammar and sentence structure. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Administrative Partner. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * In-depth knowledge of VMC's mission, vision, and service offerings. * Demonstrates all expectations outlined in the VMC Caregiver Commitment throughout every interaction with patients, customers, and staff. * Delivers excellent customer service throughout each interaction: * Provides first call resolution, whenever possible. * Acknowledge if patient is upset and de-escalate using key words and providing options for resolution. * Identify and assess patients' needs to determine the best action for each patient. This is done through active listening and asking questions to determine the best path forward. * A knowledgeable resource for patient/customers that works to build confidence and trust in the VMC health care system. * Schedules appointments in Epic by following scheduling guidelines and utilizing tools and resources to accurately appoint patient. * Generates patient estimates and follows Point of Service (POS) Collection Guidelines to determine patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. * Strives to meet patients access needs for timeliness and provider, whenever possible. * Applies VMC registration standards to ensure patient records are accurate and up to date. * Ensures accurate and complete insurance registration through the scheduling process, including verifies insurance eligibility or updates that may be needed. * Reviews registration work queue for incomplete work and resolves errors prior to patient arrival at the clinic. * Utilizes protocols to identify when clinical escalation is needed based on the symptoms that patients report when calling. * Takes accurate and complete messages for clinic providers, staff, and management. * Relays information in alignment with protocols and provides guidance in alignment with patient's needs. * Routes calls to appropriate clinics, support services, or community resource when needed. * Coordinates resources when needed for patients, such as interpreter services, transportation or connecting with other resources needed for our patient to be successful in obtaining the care they need. * Identifies, researches, and resolves patient questions and inquiries about their care and VMC. * Inbound call handling for our specialized access programs * A.C.N. Hotline Call handling * Knowledge of contractual requirements for VMC's Accountable Care Network contracts and facilitates care in a way that meets contractual obligations. * Applies all workflows and protocols when scheduling for patients that call the A.C.N. Hotline * Completes scheduling patients for all departments the PRC supports. * Facilitates scheduling for all clinics not supported by the PRC. * Completes registration and transfer call to clinic staff to schedule. * Completes the MyChart Scheduling process for appointment requests and direct scheduled appointments. * Utilizes and applies protocols as outlined for MyChart scheduling * Meet defined targets for MyChart message turnaround time. * Outbound dialing for patient worklists * Utilizes patient worklists to identify patients that require outbound dialing. * Outbound dialing for referral work queues. * Utilizes referral work queue to identify patients that have an active/authorized referral in the system and reaches out to complete scheduling process. * Schedules per department protocols * Updates the referral in alignment with the defined workflow. * Receives, distributes, and responds to mail for work area. * Monitor office supplies and equipment, keeping person responsible for ordering updated. * Other duties as assigned. Created: 1/25 Grade: OPEIUC FLSA: NE CC: 8318 #LI-Remote Job Qualifications: PREREQUISITES: 1. High School Graduate or equivalent (G.E.D.) preferred. 2. Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. 3. Demonstrates basic skills in keyboarding (35 wpm) 4. Computer experience in a windows-based environment. 5. Excellent communication skills including verbal, written, and listening. 6. Excellent customer service skills. 7. Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: 1. Ability to function effectively and interact positively with patients, peers and providers at all times. 2. Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. 3. Ability to provide verbal and written instructions. 4. Demonstrates understanding and adherence to compliance standards. 5. Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: a. Ability to communicate effectively in verbal and written form. b. Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. c. Ability to maintain a calm and professional demeanor during every interaction. d. Ability to interact tactfully and show empathy. e. Ability to communicate and work effectively with the physical and emotional development of all age groups. 6. Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. 7. Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. 8. Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. 9. Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent 10. Ability to organize and prioritize work. 11. Ability to multitask while successfully utilizing varying computer tools and software packages, including: a. Utilize multiple monitors in facilitation of workflow management. b. Scanning and electronic faxing capabilities c. Electronic Medical Records d. Telephone software systems e. Microsoft Office Programs 12. Ability to successfully navigate and utilize the Microsoft office suite programs. 13. Ability to work in a fast-paced environment while handling a high volume of inbound calls. 14. Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. 15. Ability to speak, spell and utilize appropriate grammar and sentence structure.

Work Schedule: 100% FTE, 40 Hours per week. Shifts scheduled Monday-Friday between the hours of 8:00-5:00 pm. Hours may vary based upon operational needs of the clinic. Pay: Pay starts at $19.21 per hour, work experience that is relevant to the position will be taken into consideration when determining the starting base pay. Be part of something remarkable Join the #1 hospital in Wisconsin! We are seeking a Patient Scheduling Representative to: • Schedule appointments via phone, in-person or electronic correspondence. • Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs. • Make outgoing phone calls to patients to schedule their appointments. • Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner. Education: Minimum - High school diploma or equivalent. Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field. Work Experience: Minimum - Six (6) months of previous experience in an office or customer service environment. Preferred - Previous experience working in healthcare, previous experience scheduling of patients or previous experience answering phones and greeting clients in person Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others. Job DescriptionUW Medical Foundation benefits

Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it. Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost four years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.Care Coordination at Ophelia Please note that the schedule for this role is Tuesday to Saturday: 10:30-6:30p ET Tuesday-Friday; 8:30-4:30p ET Saturday. As one of the first members of the Ophelia team that a patient will interact with, our Care Coordinators are integral to creating a best-in-class patient experience that supports Ophelia's ability to grow and achieve our mission. As a Patient Engagement Specialist, you are the Care Coordination team's first point of contact for patients. You will be highly available for patients, creating a rich and safe patient experience, quickly understanding and addressing patient's concerns and needs. The support provided will align with our Ophelia Care Model and CC Service Offering, intended to keep patients in care and improve patient outcomes. In this role, you will follow defined processes and protocols that ensure our patients receive consistent, high-quality care. You will manage all inbound communication, quickly assessing the urgency of the need and either managing or triaging to the most appropriate team. You will engage directly with Ophelia patients providing support across a wide range of areas including scheduling visits with a member of the Ophelia clinical team, supporting and finding ways to improve visit attendance, UDS coordination, maintaining and updating patient data, technology troubleshooting, and discharging patients. To be successful in this role you will become proficient in various technology platforms and channels of communication that Ophelia team members use to communicate and support our patients. You will be quick and efficient in delivering compassionate, patient-centered communication that enables access to visits, triaging medical concerns, addressing requests promptly, and ensuring adequate documentation. This role reports to the Patient Engagement Lead Care Coordinator. In this role, you will: Practice active listening, empathy, and solution-focused approaches to collaboratively engage with patients needing assistance Prioritize effectively across multiple channels: switching between SMS, EMR, phone, meetings, and Slack to deliver patient-centered care Provide patients with advocacy, in the form of emotional support, de-escalation, education, and modeling good problem-solving behavior Use effective written skills to complete professional documentation through various platforms Follow Ophelia's policies and maintain all confidentiality, compliance, and ethical standards Work autonomously and as part of a team within established procedures and practices Consistently practice our cultural values: champion our patients, communicate with kindness, learn and share freely, and get results We're looking for someone who has: Experience delivering outstanding patient experience or customer support, ideally at a consumer-focused healthcare company Strong organizational skills and a keen eye for detail: experience maintaining patient records and accuracy in responses Tech-savvy: comfortable using various computer platforms, with navigating new systems, and efficient in tech-related tasks Experience working in a high-volume communication environment, ideally within a ticketing system or similar tool A bias for action and getting things done: proactively taking on work without prompting, swiftly implementing solutions, and achieving results efficiently and effectively An aptitude for resilience and adaptability to change that is frequent in a start-up environment Flexibility to work some combination of evenings and or weekends and occasional Holidays Our Benefits Include: Remote work anywhere in the United States Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) 20 days of PTO per year 10 company holidays 401k Contribution Platform Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others! #LI-Remote Ophelia Compensation Overview We set compensation based on the level and skills required for the role. We value pay transparency and equity, and are committed to fair pay. In order to prevent pay disparities and reduce time spent in negotiations, we take a “first and best” offer approach: this means we're not holding any compensation back from our candidates, and you can feel confident that our pay is fair and does not vary based on the strength of someone's negotiation skills. Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually. We're happy to discuss this approach and our bands if you have questions during the interview process. Compensation Range$45,000-$48,000 USD Interested in learning more about Ophelia and this role? Apply to work with us!

Job Description: Strong knowledge of clinical workflows (nursing documentation, physician orders, medication administration, etc.). Experience with troubleshooting, ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis. Experience with data migration and system conversions from legacy EHRs 9+ years of experience supporting Meditech 6.x and Meditech Magic and Expanse systems (focus on clinical modules). Provide application support for Meditech Clinical Modules such as Nursing, PCS, EMR, Order Management, Laboratory, Pharmacy, and Radiology. Troubleshoot user-reported issues and coordinate resolution with Meditech or internal IT teams. Perform system configuration, testing, and validation during updates, patches, and optimization projects. Support interface integrations between Meditech and other systems (e.g., PACS, LIS, RIS, Epic, Cerner, etc.). Develop and maintain user documentation, workflows, and training materials. Participate in system upgrades, conversions, and new module implementations. Monitor system performance and ensure clinical data accuracy and consistency. Collaborate with end-users to identify opportunities for process improvements and system enhancements. Strong knowledge of clinical workflows (nursing documentation, physician orders, medication administration, etc.). Experience with troubleshooting, ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis. Experience with data migration and system conversions from legacy EHRs This is a remote position.

Functions as a liaison between patients and health care providers or agencies in assisting, organizing, coordinating, and providing Outreach and Enrollment Assistance to the uninsured which includes what's available in the Marketplace and Medicaid Expansion. Interpreting a foreign language into English and English into a foreign language to facilitate the health care service (if applicable). Reports to : Operations Supervisor Supervises : No Dress Requirement : Business casual or scrubs in accordance with Heart of Ohio Family Health Center's dress code policy Work Schedule : F/T Monday through Friday during standard business hours but will include some evenings and weekends as well. Times are subject to change due to business necessity Non-Exempt Job Duties : Essentials considered to the successful performance of this position: Collects and evaluates information about a patient regarding opportunities to assist in achieving patient/family healthcare coverage needs Conduct public education activities to raise awareness about Ohio's Healthcare Marketplace, health insurance coverage options, and Medicaid Expansion Contact and secure community presentation locations and recruitment of participants Provide information in a fair, accurate and impartial manner that is culturally appropriate Educates patient's regarding what is offered based on the needs of the patient Researches, and informs and patients about the health care options available Accurately and ethically interprets spoken foreign languages into English and English into a foreign language (if applicable) Accurately translates written foreign languages into English and English into a foreign language, as assigned (if applicable) Accurately, clearly and efficiently documents actions taken and activities performed Other related duties as assigned Job Qualifications (Experience, Knowledge, Skills and Abilities) Willingness to work with all cultural and socioeconomic groups without judgment or bias Demonstrates ability to cooperatively work/mediate with all age groups and family groups Compliance with the HIPAA law and regulation; ability to confidentially retain information, passing only necessary information to those needed to perform their duty Demonstrated ability to accurately and clearly translate, verbal and written, a foreign language into English and English into a foreign language Ability to work with minimal supervision and exercise sound independent judgment Strong verbal and written communication skills Preferred holder of interpreting certificate (if applicable) Some experience in community relations/education and public presentation preferred Experience in or with community healthcare a plus Must be able to work independently as well as with a team Reliable transportation a must Demonstrates competency in working sensitively and respectfully with people of various cultures and social status Knowledge of federal, state and local laws and regulations about health care. Ability to communicate (orally and in writing) in a professional manner Ability to maintain an established work schedule to ensure dependability and accuracy of work quality Equipment Operated : Telephone & Fax Computer & Printer Scanner Calculator Other office and medical equipment as assigned Facility Environment : Heart of Ohio Family Health operates in multiple locations, in the Columbus, OH area. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All clinical facilities are ADA compliant. Physical Demands and Requirements : these may be modified to accurately perform the essential functions of the position: Mobility = ability to easily move without assistance Bending = occasional bending from the waist and knees Reaching = occasional reaching no higher than normal arm stretch Lifting/Carry = ability to lift and carry a normal stack of documents and/or files Pushing/Pulling = ability to push or pull a normal office environment Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly Hearing = ability to accurately hear and react to the normal tone of a person's voice Visual = ability to safely and accurately see and react to factors and objects in a normal setting Speaking = ability to pronounce words clearly to be understood by another individual

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra's solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. This is a paid per fitting position. * URGENT NEED FOR DAYTIME AVAILABILITY/FLEXIBILITY * ESSENTIAL DUTIES Act as a contractor ASSURE Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters. The APS will be trained and Certified as an ASSURE Patient Specialist by Kestra. Ability to provide instruction and instill confidence in Assure patients with demonstrated patient care skills Willingness to contact prescribers, caregivers and patients to schedule services Ability to accept an assignment that could include daytime, evening, and weekend hours Travel to hospitals, patient's homes and other healthcare facilities to provide fitting services Measure the patient to determine the correct garment size Review and transmit essential paperwork with the patient to receive the Assure garment and services Manage inventory of the Assure system kits, garments, and electronic equipment used in fittings Flexibility of work schedule and competitive pay provided Adhere to Pledge of Confidentiality Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient's case. COMPETENCIES Passion: Contagious excitement about the company - sense of urgency. Commitment to continuous improvement. Integrity: Commitment, accountability, and dedication to the highest ethical standards. Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. Action/Results: High energy, decisive planning, timely execution. Innovation: Generation of new ideas from original thinking. Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. Emotional Intelligence: Recognizes, understands, manages one's own emotions and is able to influence others. A critical skill for pressure situations. Highly organized, service and detail orientated Passionate about the heart-failure space and a strong desire to make a difference Strong interpersonal skills with communicating and assisting clinicians with providing care for patients. Interest and desire for life-long learning to continuously improve over time. Requirements Education/Experience Required: 1 year in a paid patient care experience (not as a family care giver) Clinical or engineering background which may include but is not limited to nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians. Disclosure of personal NPI number (if applicable) Completion of background check. Florida and Ohio must complete a level 2 screening paid for by Kestra. Willingness to pay an annual DME fee which is deducted from the completed work order Ability to pay for vendor credentialing upfront during a 90-day probationary period Experience in patient and/or clinician education Valid driver's license in state of residence with a good driving record Ability to consistently work remotely Disclosures are required for any potential relationships and referral sources Must be able to achieve credentialing for hospital system entry including, but not limited to: Documentation of vaccination and immunization status Pass background check Pass drug screening testing Review and agree to hospital policies and procedures Completion of online courses, i.e., HIPAA, Bloodborne Pathogens and Electrical/Fire Safety Preferred: Knowledge of MS Office, Excel, PowerPoint, MS Teams Direct cardiac patient care experience - RN, RT, CVIS, Paramedic, CRM WORK ENVIRONMENT Variable conditions during travel Minimal noise volume typical to an office or hospital environment Possible environmental exposure to infectious disease (hospital and clinic settings) Extended hours when needed Drug-free PHYSICAL DEMANDS Ability to travel by car Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage Frequent stationary position, often standing or sitting for prolonged periods of time Frequent computer use Frequent phone and other business machine use Occasional bending and stooping Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle TRAVEL Frequent travel by car in agreed upon geography OTHER DUTIES: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Salary:$18.00 per hour Details Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time. At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun. Position Overview The Intake Patient Care Representative on our Respiratory team, is responsible for admitting new patients, verifying insurance information, and completing all applicable admissions paperwork. This role requires prior knowledge and experience in Respiratory care. Completion of the accounts includes, but is not limited to checking prescription validity, authorization validity, insurance requirements, demographics, patient needs, and notation prior to shipping orders of medical supplies. The starting pay for our Intake team is $18.00 per hour. In addition to compensation, our full-time employees are eligbile to receive the following competitive benefit package including: Health, Dental, Vision, Life and many other options, 401(k) Savings Plan with Employer Match, Employee Stock Purchase Plan, and 100% Remote Opportunity! Candidates in the Central time zone will be prioritized for consideration. Working hours will be 8am-5pm Central time. Essential Job Functions * Enter demographics and other pertinent information into the digital system and ensure completion of all admission paperwork * Verify insurance coverage, explain benefit information to patients and case managers, collect and process payments as applicable * Identify patients' needs, clarify information, research every issue and provide solutions * Answer incoming calls for intake patients as well as assist with overflow hunt groups as necessary * Meet daily, monthly, and quarterly metrics and goals set by management * Communicate effectively with other departments to present solutions to any patient concerns * Ensure work being performed meets internal and external compliance requirements * Maintain confidentiality of all information; adhere to all HIPAA guidelines/regulations * Various clerical work including faxing, scanning, and copying * Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun. * Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements. * Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs. * Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public. * Upon employment, all employees are required to fully comply with Company's policies and procedures. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees in this position. Requirements Minimum Education: High school diploma or GED Minimum Experience: Minimum of 2 years related experience Preferred Experience: Medical Office, Customer Service preferred Preferences * Education or experience equivalent to a bachelor's degree in related field (preferred) * Experience in healthcare preferred; knowledge of insurances and respiratory care is a plus Other Skills/Abilities * Proficient in Microsoft suite of products including Outlook, Word and Excel * Self-starter, able to display the highest level of integrity and respect for confidentiality. * Ability to exercise effective judgment and sensitivity to changing needs and situations. * Must have strong organization skills and be very detail-oriented. * Must possess a strong sense of urgency and attention to detail. * Excellent written and verbal communication skills. * Proven ability to work independently at times and within a team. * Ability to adapt to change. * Demonstrated ability to prioritize multiple tasks to meet deadlines. * Demonstrated ability to interact in a collaborative manner with other departments and teams. Other Duties * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward-always. Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: As a Patient Access Programs Operations Specialist, you will provide routine operations support for the Patient Access Operations team. As part of this role you will be responsible for tasks such as: data entry, pharmacy claims adjudication support for member facing teams, pharmacy partner support, routine operations audits, and task level project support. Your success is determined by your efficiency in processing high-volume task-oriented assignments. What you will do: Conduct audits on program builds across adjudication platforms Accurately maintain the program database updated and current based on business needs Assist with aggregating data for Patient Access program billing, and invoicing Managing and updating program drug lists and spreadsheets Contact/make outbound calls to pharmacies to reprocess claims for medications as needed Execute digital communication outreach campaigns Coordinate incoming emails from pharmacy partners and internal teams with the expectation of resolution Provide exceptional support in daily operations of the Patient Access Programs Special projects, general support other ad hoc duties as assigned What you will bring to SmithRx: High School diploma 2+ yrs of experience in healthcare or health systems operations function Proficiency in Mac, MS-Office, G-Suite Proficiency in Excel and Google Sheets Experience using Salesforce Service Cloud or other CRM tool is a plus High attention to detail Excellent verbal and written communication skills Self-starter with ability to multitask, prioritize, and manage time effectively Ability to organize and prioritize multiple deadlines and work independently, define problems as they arise, and work through them. The ability to make decisions, suggestions, and solve problems using sound, inclusive reasoning and judgment. Ability to work independently as well as part of an extended, cross-functional team Passion for helping people Passion for delivering high quality results What SmithRx Offers You: Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance 3 Weeks Paid Time Off 12 Paid Holidays Paid Parental Leave Benefits Flexible Spending Benefits 401(k) Retirement Savings Program Short-Term and Long-Term Disability Wellness Benefits Commuter Benefits Employee Assistance Program (EAP) Well-stocked Kitchen In Office Locations Professional Development and Training Opportunities

This role involves assisting patients with insurance verification, scheduling clinical services, and ensuring pre-registration requirements are met, with a pay rate of $16/hr and eligibility for quarterly bonuses. Responsibilities include maintaining patient information, securing authorizations, ensuring accurate scheduling, and assisting with financial responsibilities. Prior experience in patient access or healthcare is preferred. GetixHealth offers comprehensive benefits, including health coverage, life insurance, 401(k), and paid time off. Key Responsibilities: Insurance Verification & Documentation: Capture and verify patient demographics, insurance details (policy numbers, co-pays, deductibles), and benefits eligibility. Secure necessary pre-certifications and authorizations from insurance companies and physician offices. Scheduling: Accurately schedule clinical services, ensuring available times are identified and patient demographic and insurance details are confirmed. Customer Service: Maintain a professional and helpful relationship with patients, providing support with financial responsibilities and pre-registration requirements. Data Entry & Systems Management: Accurately input patient and insurance data into appropriate systems, including procedure/diagnosis codes and authorization details. Compliance: Ensure adherence to HIPAA guidelines and organizational policies regarding patient information and financial responsibilities. Patient Financial Support: Assist patients in understanding their financial responsibilities and help guide them through the billing and payment processes. Team Collaboration: Work closely with internal teams to meet registration goals and minimize errors in scheduling and billing. Qualifications: Education: High School Diploma or GED required. An Associate or Bachelor's degree in Business, Financial/Healthcare fields is preferred. Experience: Minimum of 1 year in patient access, financial services, or healthcare-related roles. 2-3 years of experience preferred. Skills: Proficiency in medical terminology and insurance protocols. Strong communication skills (oral and written). Ability to multitask in a fast-paced environment and meet deadlines. Experience with hospital billing requirements and documentation processes. Knowledge of Protected Health Information (PHI) and HIPAA. Ability to work in a team environment and adapt to flexible schedules. Bilingual skills are a plus. About GetixHealth: Founded in 1992, GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize their financial performance, offering solutions that enhance efficiency and profitability. Our team of 1,800 dedicated professionals delivers exceptional patient care, compliance, and cutting-edge technology to help clients succeed. With a relentless commitment to patient satisfaction, we ensure that every step of the revenue cycle is streamlined and patient centered. Benefits & Incentives: Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 90 days of full-time employment. Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans. 401(k) Plan: Eligible to participate in the company's 401(k) plan after 6 months of continuous service. Paid Time Off (PTO): Start accruing PTO from your very first day of employment. Flexible Benefits: Customize your benefits package to fit your personal and family needs. GetixHealth is an equal opportunity employer and participates in E-Verify.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. Working in a call center now? Tired of coming to an office? Brightree by ResMed is hiring motivated callers ready for a change and eager to work for a growing, innovative company with great pay and benefits. Our fully remote positions offer competitive pay, and medical, dental, 401K and employee stock purchase plan. Equipment is also provided. Pay is $17 hourly. Start date: January 12, 2026 Let's talk about the team and you: We are currently looking for full-time remote (U.S.) Customer Service Specialists in the Resupply space. The Customer Service Specialist will make and receive follow-up calls to and from medical equipment patients. Calls are patient follow ups for solicitation of resupply of existing products. Candidates must have experience providing customer service via phone, strong attention to detail and the ability to utilize multiple computer applications while providing best in class customer service. A successful candidate must be able to convey information to patients in a clear and concise manner and be able to navigate simple software programs. In this role you can expect to work a 40-hour work week with shifts on Monday to Friday, between the hours of 7 am and 9 pm CST (8 hr. shift per day). Your schedule will include 2 paid 15-minute breaks as well as 30 minutes unpaid lunch Key accountabilities and decision ownership: Managing inbound and outbound phone calls, responding to follow-up emails, and engaging in chat support. Serving as the primary contact for order placements and general inquiries. Completing tasks accurately and within established timelines. Collaborating with internal and external teams to resolve issues effectively. Proactively monitoring key performance indicators to meet departmental goals. Achieving quality assurance standards. Maintaining service levels and adhering to scheduled commitments. Working independently while following departmental procedures. Meeting minimum internet speed requirements and ensuring a HIPAA-compliant environment. Providing exceptional customer service. Effectively multitasking and managing multiple accounts or clients. You will be expected to engage in phone-based communication daily on a set schedule with minimal flexibility for the entirety of your shift. Skills, experience, technical/professional qualifications: Must have: High school education required 1 year of customer service experience 1 year of sales experience required Must have access in the remote working environment where you can hard-wire ethernet connection that runs an 20 upload and 30 download speed. As part of the interview process, you will be required to demonstrate that you meet this requirement Must be a self-starter who can troubleshoot challenges on the fly Strong communication skills on the telephone Excellent written communication skills Ability to multi-task in a fast-paced environment Ability to work independently Ability to make twenty to twenty-five calls per hour Preferred: Associates Degree and/or college coursework preferred Call center experience preferred Bilingual Spanish speaking is a plus We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $17.00 USD Hourly. For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Job Description Our OSM Mission: Supporting You in Advancing World-Class Orthopedic Care At Orthopaedic Solutions Management (OSM), we are proud to support a dynamic family of Orthopaedic brands located throughout Florida. Our focus is to deliver exceptional patient care by strengthening the operational, clinical, and administrative teams that make this work possible. Every team member plays a vital role in ensuring a seamless, high-quality patient experience. We are committed to fostering a culture of collaboration, innovation, and inclusion, one that reflects the diverse communities we serve. OSM provides equal opportunity to all and adheres to both the spirit and the letter of all applicable laws and regulations. Join us in supporting world-class orthopedic care across our growing network of practices. In This Role You Will: Be responsible for accurately and efficiently verifying and documenting all new and existing insurance benefits in a remote work setting to ensure that the correct co-pay is collected at the time of service, claims are filed to the correct mailing address, and referral requirements are entered so that the Authorization Representative may obtain referral if required. Key Responsibilities: Contact insurance companies via phone or internet to obtain effective date of insurance coverage, type of coverage, co-pay or co-insurance information, coverage for x-rays and casting, PCP information if required, whether referral is required, and address for claims submission Ensure all benefit information is properly documented in the system Contact patient if information we have is incorrect or we are unable to verify benefits, in order to obtain accurate information prior to patient's scheduled appointment Re-verify patient insurance benefits every 60 days Properly document referral requirements and work with the Authorization Representative to address any authorization questions Utilize insurance websites (e.g., Availity, Humana Military/Tricare, United Healthcare) to obtain insurance benefits Ensure compliance with all company policies and procedures set forth by Orthopaedic Solutions Management Perform all other duties as assigned About You: High school diploma or equivalent required 2+ years of experience in a healthcare environment Registration, scheduling, healthcare benefits experience preferred Excellent customer service and communication skills Detail-oriented and able to multitask in a high-volume environment Proficient in Windows-based computer systems with strong typing skills Must reside and be authorized to work in the state of Florida Remote Work Requirements: Must be able to work remotely outside of a traditional office environment Must have a dedicated workspace free from interruption or distraction Must maintain confidentiality and productivity in a home-based setting Must have reliable high-speed internet with a minimum of 25 Mbps download / 10 Mbps upload to support system performance and call volume What We Offer: Orthopaedic Solutions Management (OSM) is a dynamic family of orthopedic brands that is committed to providing a supportive, growth-minded work environment with competitive benefits, including: 12 days of PTO (after 90 days) and 8 paid holidays (no waiting period) 401(k) eligibility after 90 days Company-paid Basic Life, AD&D, and EAP Medical, Dental, Vision, and additional voluntary benefits available within 30 days of hire Opportunities for career development, organizational stability, and a strong work-life balance The chance to contribute to a collaborative, high-performing team that supports clinics across Florida Orthopaedic Solutions Management is a Drug Free Workplace We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Diana Health is a network of modern women's health practices working in partnership with hospitals to reimagine the maternity and women's healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives. With strong collaborative care teams; passionate administrators and a significant investment in operational support, Diana Health providers are well-supported to bring their very best to the work they love. We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us! Role Description We are looking for a full-time remote Patient Representative excited about creating a high quality patient experience and contributing to the smooth operations of multiple busy women's health practices. This individual is outgoing and detail-oriented, and has strong problem-solving skills to tackle challenges with empathy and creativity. What you'll do: Serve as overflow support to multiple practices by, answering and working incoming calls and messages Answer and triage incoming phone calls and app messages from our current patients Act as the second line of call for incoming calls from new patients Answer incoming phone calls from other stakeholders (e.g., external medical provider offices, start incoming referral requests) Check and respond to voicemail and after hours messages Support patient scheduling: Schedule patients from incoming phone calls Conduct no show and cancelation follow-up Support schedule re-shuffles (e.g., when provider is called out) Work through appointment ticklers Support central communications intake and follow up through various mediums Other duties as assigned Work Schedule (Eastern Standard Time Zone): ● Must be available Monday through Friday, hours between 9:00a-6:00p Experience / Qualifications: ● Minimum of two years of medical receptionist or customer service experience and/or training ● Excellent communication skills ● Ability to solve practical problems in various situations ● Must have the ability to multitask Benefits ● Competitive compensation ● Health; dental & vision, with an HSA/FSA option ● 401(k) with employer match ● Paid time off ● Paid parental leave Diana Health Culture ● Having a growth mindset and striving for continuous learning and improvement ● Positive, can do / how can I help attitude ● Empathy for our team and our clients ● Taking ownership and driving to results ● Being scrappy and resourceful

About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. JOB SUMMARY: The Patient Communications Representative is responsible for performing customer service activities to service and collect patient accounts receivables for medical accounts. Patient Communications Specialists will locate and communicate with patients via the telephone, email, chat, text, etc. to obtain repayment in full or to establish acceptable payment arrangements. Additionally, Patient Communications Specialists will resolve issues of a non-routine nature as necessary as well as answer patient's questions and research account changes when necessary and contract observance functions to ensure compliance of all company, client, and federal and state regulations. Hourly rate starts at $16.50/hr. ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member's performance objectives as outlined by the Team Member's immediate Leadership Team Member. ESSENTIAL JOB FUNCTIONS: Communicate with patients regarding the repayment of their medical debt. Achieve assigned goals (resolutions, call quality, productivity standards - specified by line of business) Provide customer service to patients resolving medical account balances. Profile patients and obtain financial information. Update demographic and financial information on each call. Negotiate the best possible arrangements. Proficiency with company telephone system while placing outbound calls and accepting inbound calls. Perform account research and route accounts through appropriate client workflows Use job aids and crosswalks to answer patient questions and resolve accounts in an efficient manner. Perform account research and document findings. Effectively communicate with patients and client to obtain necessary account information. Ensure strong communication skills to convey intricate account information. Ensure all accounts are worked within client standards and Federal Regulations. Maintain high quality account handling per client standards. Work within FDCPA, state regulations, department/division & all Compliance Policies. Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications. Maintain continuing education, training in industry career development Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls, patient contacts, and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc. Attend training sessions as directed by management. Integrate information obtained through training sessions and policy changes immediately into daily routine. EDUCATION: High School or Equivalent EXPERIENCE - Minimum of six months work experience in a call center environment preferred. MUST HAVE: PC experience in a windows environment Basic keyboarding skills Previous sales or customer service experience KNOWLEDGE, SKILLS and ABILITIES - Effective written and verbal communication skills Strong listening skills, ability to follow written and/or verbal instructions Good mathematical skills including calculator skills Goal Oriented, and seeks to consistently meet daily, weekly, and monthly production and quality goals Strong organizational skills and the ability to meet tight deadlines Negotiation, counseling, and problem-solving skills Reliable, ability to work flexible day, evening and weekend hours as required Ability to learn company collections computer system and phone system Persistent, ability to overcome objections, ability to remove barriers Team player Bi-lingual (Spanish) a plus PHYSICAL DEMANDS: Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A is only intended as a guideline and is only part of the Team Member's function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Job DescriptionDescription: About the Role: The Representative for the Quality Assurance Team plays a crucial role in ensuring that our patients receive the highest level of service and satisfaction. This position involves monitoring and evaluating order processes to identify areas for improvement and to uphold our quality standards. The representative will collaborate closely with team members to develop and implement strategies that enhance customer experience and operational efficiency. By analyzing feedback and performance metrics, this role contributes to the continuous improvement of our service processes. Ultimately, the goal is to ensure the timely release of held patient orders to foster a customer-centric culture that drives loyalty and supports the overall customer satisfaction. HIRING REMOTE IN THE FOLLOWING STATES: AL,FL, GA, IN, KY, LA, MS, NC, SC, TN, TX, VA, & WV FULL TIME, GREAT BENEFITS, PTO, HOLIDAY PAY & MORE! Essential Functions: • Research held DME orders finding and resolving root causes. • May require rework of expired prescriptions, changes in patients' insurance • Verification of changes in patients plans to ensure supplies ship timely. • Obtain Prior Authorizations, need for an AOB or other discrepancies. • QA team will notify and work through order issues with other teams. • Electronic Data Interchange (EDI) file formats 835 & 837 ERA's changes and corrections. • Notes, comments or other relevant information into HDMS system. • Inform Team Support or Sr. Team Leader if there are unusual issues or matters requiring attention or intervention. Position Type: This is an hourly position, business hours, M-F. Occasional OT, early mornings, evening and weekend work may be required as workload demands. ***** EQUIPMENT IS NOT PROVIDED, YOU MUST HAVE YOUR OWN COMPUTER EQUIPMENT Requirements: Preferred Education and Experience: • 2+ years of experience in a fast-paced customer service role requiring good judgement and proven problem-solving skills in Healthcare, Medical and or Insurance. • 1+ years of experience in a Medical Billing role requiring patient insurance verification and account setup. • 1+ years of medical billing coding experience • High school diploma or GED diploma • Medical Billing education is a PLUS! • Previous experience demonstrated the ability to follow multi-step procedures and apply attention to detail. • Strong ability to handle multiple tasks at various stages of completion.

The Patient Access Representative assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System. Patient Access Representatives use established interviewing techniques to gather information in person, by accessing EPIC or by phone. Information gathered includes demographic information, insurance, financial, ensuring correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts. This position uses various electronic tools to ensure the patient's insurance coverage is active. This position will be required to run an estimate on each patient at each visit or over the phone when pre-registering. Required signatures and documents are obtained by this position at the time of registration and scanned into document imaging. This position enters diagnosis, tests and checks orders for completeness and medical necessity. This position interacts with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner. The Patient Access Representative must be self-driven and able to multi-task and prioritize their work. They must have strong communication skills and be able to deal effectively with others. This position is team oriented and contributes to achieving department goals. In addition, Patient Access Representatives at AGMC answer all incoming calls on the hospital switchboard and transfer as appropriate. The caregiver in this role will need to be comfortable with collecting at time of service, copay and deductibles, etc. This position will have a primary focus on managing incoming referrals for Adena Medical Group. Required Educational Degree: Completed 3 years of high school; High School Diploma or GED Preferred Education: Business or Healthcare education desired Required Experience: 0-2 years hospital clerical, general clerical or customer service related position; Must be able to type 40 words per minute Preferred Experience: Other healthcare, hospital or physician experience Benefits for Eligible Caregivers: Paid Time Off Retirement Plan Medical Insurance Tuition Reimbursement Work-Life Balance About Adena Health: Adena Health is an independent, not-for-profit and locally governed health organization that has been “called to serve our communities” for more than 125 years. With hospitals in Chillicothe, Greenfield, Washington Court House, and Waverly, Adena serves more than 400,000 residents in south central and southern Ohio through its network of more than 40 locations, composed of 4,500 employees - including more than 200 physician partners and 150 advanced practice provider partners - regional health centers, emergency and urgent care, and primary and specialty care practices. A regional economic catalyst, Adena's specialty services include orthopedics and sports medicine, heart and vascular care, pediatric and women's health, oncology services, and various other specialties. Adena Health is made up of 341 beds, including 266-bed Adena Regional Medical Center in Chillicothe and three 25-bed critical access hospitals-Adena Fayette Medical Center in Washington Court House; Adena Greenfield Medical Center in Greenfield; and Adena Pike Medical Center in Waverly.

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional customer service during encounters with patients, families, visitors and Ohio Health Physicians and Associates. Responsibilities And Duties: Accurately identifies patient in the EMR system. Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, face to face and/or bedside location) to complete registration all while maintaining patient confid entiality. Provides exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates. Performs registration functions in any of the Patient Access areas. Uses critical thinking skills to make decisions, resolve issues, or escalate concerns when they arise. Uses various computer programs to enter and retrieve information. Verifies insurance eligibility using online eligibility system, payer websites or by phone call. Secures and tracks insurance authorizations and processes BWC patients. Transcribes ancillary orders Schedules outpatients Generates, prints, and provides patient estimates utilizing price estimator products. Collects patient's Out of Pocket expenses and past balances to meet individual and department goals Attempts to collect residual balances from previous visits Answers questions or concerns regarding insurance residuals and self pay accounts Uses knowledge of CPT codes to accurately select codes from clinical descriptions Generates appropriate regulatory documents and obtains consent signatures. identifies and/or determines patient Out of Network acceptance into the organization Reviews insurance information and speaks to patients regarding available financial aid Explains billing procedures, hospital policies and provides appropriate literature and documentation Scans required documents used for claim submission into patient's medical record Escorts or transports patients in a safe and efficient manner to and from various destinations. Assists clinical staff in administrative duties as needed Complies with policies and procedures that are unique to each access area Assists with training new associates. Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areas Goes to the Nursing Units to register or obtain consents Uses multi-line phone system, transferring callers to appropriate patient rooms or other locations. Makes reminder phone calls to patients. Processes offsite registrations; processes offsite paper registrations; processes pre-registered paper accounts Maintains patient logs for statistical purposes Reviews insurance information and determines need for referrals and/or financial counseling. Educates patients on MyChart, including activation. Minimum Qualifications: High School or GED (Required) Additional Job Description: Excellent communication, organization, and customer service skills, basic computer skills. One to two years previous Experience in a medical office setting. Work Shift: Day Scheduled Weekly Hours : 24 Department Main Registration Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment