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The differences between administrative technical supports and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an administrative technical support and a desk support technician. Additionally, an administrative technical support has an average salary of $46,753, which is higher than the $40,715 average annual salary of a desk support technician.
The top three skills for an administrative technical support include technical support, customer service and troubleshoot. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.
| Administrative Technical Support | Desk Support Technician | |
| Yearly salary | $46,753 | $40,715 |
| Hourly rate | $22.48 | $19.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 186,858 | 130,485 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
Administrative technical supports and desk support technicians have different pay scales, as shown below.
| Administrative Technical Support | Desk Support Technician | |
| Average salary | $46,753 | $40,715 |
| Salary range | Between $29,000 And $75,000 | Between $26,000 And $62,000 |
| Highest paying City | New York, NY | South San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | AIG | BNY Mellon |
| Best paying industry | - | Technology |
There are a few differences between an administrative technical support and a desk support technician in terms of educational background:
| Administrative Technical Support | Desk Support Technician | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 48% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between administrative technical supports' and desk support technicians' demographics:
| Administrative Technical Support | Desk Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 67.6% Female, 32.4% | Male, 82.6% Female, 17.4% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |