Customer Service Representative
Call center agent job in Anchorage, AK
Responsibilities of Customer Service Representative include, but are not limited to:
Responding to customer inquiries regarding company products and services
Processing customer phone orders
Checking availability of stock and shipping dates
Quoting prices, filling orders to customer specifications and processing sales data via computer
Assisting the outside sales team by preparing price quotes and sourcing products
Qualifications of the Customer Service Representative include, but are not limited to:
Excellent communication skills
Should be enthusiastic and able to work independently
Must have experience performing a majority of the functions
Prior inside sales/customer service experience
Data entry skills, organization, multi-tasking and customer focus is required
Regular in-person attendance required
Normal business hours Monday-Friday, 8:00am-5:00pm
Physical Demand: Able to lift and maneuver up to 50 lbs. and to safely use lifting equipment if needed
Working Conditions: Office Environment
Shift Time/Overtime: Normal in-person business hours Monday-Friday, 8:00am-5:00pm
Travel: N/A
Education: High school diploma or GED required
Receptionist/Call Center Agent - $500 Signing Bonus
Call center agent job in Fairbanks, AK
Receptionist/Call Center Agent |Alaska Behavioral Health
Administrative Team
Who We Are
At Alaska Behavioral Health, our mission is to strengthen Alaska communities and improve the lives of our clients by delivering exceptional behavioral healthcare services. We believe that all Alaskans, regardless of their mental health or addiction needs, should have access to the best possible care. We are dedicated to helping Alaskans recover and thrive.
About the Team
The Receptionist Team plays a vital role in ensuring quality customer service is provided in a professional and efficient manner. They facilitate the care of both internal and external AKBH consumers by providing administrative assistance to Clinical Teams, Medical Providers, Program, and Administrative Staff. AKBH Receptionists are known for their welcoming, positive demeanor and their ability to work effectively with diverse members of the community, including stakeholders and individuals with behavioral or physical limitations or disabilities.
What You'll Do
Receptionist Responsibilities:
Handle incoming calls and route them to the appropriate department or staff member.
Schedule appointments for new and existing clients across Clinical, Medical, and Primary Care services.
Collect and verify contact, demographic, and insurance information from clients.
Assist with day-to-day operations of AKBH clinics, including check-in/check-out processes.
Communicate and coordinate client and clinic needs to appropriate staff members.
Call Center Agent Responsibilities:
Answer incoming calls in a professional and courteous manner.
Provide information about AKBH services and direct calls to the appropriate personnel.
Schedule appointments for new and existing clients across Clinical, Medical, and Primary Care services.
Collect and verify contact, demographic, and insurance information from callers.
Assist with other administrative tasks as needed to support the efficient operation of the call center and the organization as a whole.
Good To Know
Location: Fairbanks, Alaska
Employment Type: Full-Time, Non-Exempt
Salary Range: $19.23 to $24.89 per hour (Depending on Experience)
Signing Bonus: $500 signing bonus will be awarded after 90 days of successful employment.
Professional Growth Opportunities Available
AKBH offers generous benefits including two healthcare options for employees and their dependent children, Five (5) weeks of PTO for the first year; eight (8) weeks of PTO after the first year. PTO is used for company recognized holidays. 401k with immediate vesting and up to 5% match, 4% automatically contributed by AKBH.
What We Need from You
At least two years of relevant experience or a combination of relevant degree coursework/experience, preferably in the medical or behavioral health industry.
Skills to work effectively with a large, diverse client and staff population.
Reliability, flexibility, patience, and the ability to work efficiently in a fast-paced environment.
Alaska Behavioral Health is proud to be an Equal Opportunity Employer, fostering diversity and inclusion in our workplace.
Auto-ApplyReceptionist/Call Center Agent - $500 Signing Bonus
Call center agent job in Fairbanks, AK
Job DescriptionReceptionist/Call Center Agent |Alaska Behavioral Health
Administrative Team
Who We Are
At Alaska Behavioral Health, our mission is to strengthen Alaska communities and improve the lives of our clients by delivering exceptional behavioral healthcare services. We believe that all Alaskans, regardless of their mental health or addiction needs, should have access to the best possible care. We are dedicated to helping Alaskans recover and thrive.
About the Team
The Receptionist Team plays a vital role in ensuring quality customer service is provided in a professional and efficient manner. They facilitate the care of both internal and external AKBH consumers by providing administrative assistance to Clinical Teams, Medical Providers, Program, and Administrative Staff. AKBH Receptionists are known for their welcoming, positive demeanor and their ability to work effectively with diverse members of the community, including stakeholders and individuals with behavioral or physical limitations or disabilities.
What You'll Do
Receptionist Responsibilities:
Handle incoming calls and route them to the appropriate department or staff member.
Schedule appointments for new and existing clients across Clinical, Medical, and Primary Care services.
Collect and verify contact, demographic, and insurance information from clients.
Assist with day-to-day operations of AKBH clinics, including check-in/check-out processes.
Communicate and coordinate client and clinic needs to appropriate staff members.
Call Center Agent Responsibilities:
Answer incoming calls in a professional and courteous manner.
Provide information about AKBH services and direct calls to the appropriate personnel.
Schedule appointments for new and existing clients across Clinical, Medical, and Primary Care services.
Collect and verify contact, demographic, and insurance information from callers.
Assist with other administrative tasks as needed to support the efficient operation of the call center and the organization as a whole.
Good To Know
Location: Fairbanks, Alaska
Employment Type: Full-Time, Non-Exempt
Salary Range: $19.23 to $24.89 per hour (Depending on Experience)
Signing Bonus: $500 signing bonus will be awarded after 90 days of successful employment.
Professional Growth Opportunities Available
AKBH offers generous benefits including two healthcare options for employees and their dependent children, Five (5) weeks of PTO for the first year; eight (8) weeks of PTO after the first year. PTO is used for company recognized holidays. 401k with immediate vesting and up to 5% match, 4% automatically contributed by AKBH.
What We Need from You
At least two years of relevant experience or a combination of relevant degree coursework/experience, preferably in the medical or behavioral health industry.
Skills to work effectively with a large, diverse client and staff population.
Reliability, flexibility, patience, and the ability to work efficiently in a fast-paced environment.
Alaska Behavioral Health is proud to be an Equal Opportunity Employer, fostering diversity and inclusion in our workplace.
Customer Care Specialist - WFH
Call center agent job in Anchorage, AK
About Us
We're a people-focused organization with a purpose that goes beyond insurance. Our mission is to protect working families and empower motivated individuals to build meaningful, flexible careers that fit their ambitions and lifestyle.
We've built our foundation on growth, freedom, and connection. Every team member has the opportunity to thrive in a supportive environment backed by innovative systems, personal mentorship, and a culture rooted in integrity and teamwork.
For over 60 years, we've partnered with unions, associations, and members across North America - providing trusted benefit programs that make a lasting difference. As our organization continues to expand, we're welcoming new professionals who want to grow, lead, and create impact through their work.
The Position
As a representative of our agency, you'll play an essential role in guiding and supporting the families we serve. You'll help clients understand their coverage, answer important questions, and ensure they receive the protection and peace of mind they deserve.
This role is about more than policies - it's about building trust, simplifying information, and helping families make informed decisions that truly benefit them.
Key Responsibilities
Develop strong, long-term relationships with clients built on communication and care
Support policyholders through claims, coverage updates, and benefit explanations
Present information clearly and in a way that's easy to understand
Partner with leadership to improve processes and client satisfaction
Act as a reliable point of contact for all service inquiries
Participate in ongoing mentorship, leadership training, and professional development
Who You Are
A confident communicator with excellent interpersonal skills
Positive, empathetic, and driven to make a difference
Comfortable using online tools and working in a remote environment
Self-motivated, organized, and results-oriented
Experience in customer service, insurance, or sales is a plus (but not required)
Eligible to work in the United States or Canada
What We Offer
Remote flexibility - work from anywhere with a strong internet connection
Weekly pay and bonuses - consistent income with performance-based incentives
Personalized mentorship - hands-on guidance designed to help you succeed
Advancement opportunities - fast-track paths for leadership and career growth
Supportive team culture - a mission-driven community that celebrates your wins
Purpose-driven work - the chance to make a real impact in people's lives every day
Auto-ApplyCustomer Service Rep: Anchorage Animal Care and Control
Call center agent job in Anchorage, AK
Under the supervision of the Customer Service Supervisor, the employee will perform all of the clerical functions (paper and electronic) related to the intake, redemption and adoption of animals at the Anchorage Animal Care and Control Center (AACC). The employee works with the general public on a daily basis in a variety of different situations.
REQUIRED QUALIFICATIONS
* Minimum age 18
* High School Diploma or GED
* Able to proficiently speak, read, understand and write English
* Minimum one year customer service experience
* Minimum six months cash handling experience
* Minimum six months experience in a professional office setting; greeting customers, answering phones, transferring calls, documenting information
* Good computer skills, as well as oral and written communications skills
DESIRED QUALIFICATIONS
* Experience working in an animal-oriented organization
* Ability to type at least 35 wpm
* Knowledge of basic care for common pets
ESSENTIAL FUNCTIONS
* In a timely manner, greet customers via the telephone or the front counter, ascertain the type of service requested by the customer and either provide the necessary service or direct them to the correct person or location
* Answer customers in a courteous and professional manner regarding costs, care, lost and found animals, adoption services, animal rescue services and other services provided by the center
* Assist public with animal claims and relinquishments, initial handling/restraint of animals, including leashing and walking a dog or putting cats into a carrier
* Provide general information to the public regarding humane animal care and ownership responsibilities
* Provide information to the public regarding the AACC's policies and the laws set forth by the Municipality of Anchorage Health Department
* Use the Chameleon computer database to enter, maintain, update, track and outcome animals brought to the center, as well as maintain the database to include, but not limited to, spay/neuter records, rabies tags, license tags and client information, and produce the required and requested documents
* Process and record monetary transactions for adoptions, redemptions, payments for notice of violations, donations and fees for services provided
* Responsible for the accuracy of all monetary transactions by recording all transactions in computer system and balancing the register drawer on a daily basis
* Complete opening and closing procedures for customer service counter
* Keep the customer service area neat and clean to maintain a professional public appearance
WORKING ENVIRONMENT
The majority of the work is performed in a professional office setting with a wide variety of people in differing functions, personalities and abilities. The work requires interaction with the public.
EQUAL OPPORTUNITY EMPLOYER
Customer Care Agent
Call center agent job in Anchorage, AK
Pay Rate: 22-28/hr based on experience
Title: Customer Care Agent
Reports To: Customer Care Manager
Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints.
Essential Functions:
Train, explain tasks, and assist in the solution of customer problems.
Answer incoming phone calls, faxes, emails and respond to customer requests.
Identify and assess customer's needs to achieve satisfaction.
Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Go the extra mile to engage customers.
Key in new box information for all accounts.
Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer's folder.
At the end of each month, responsible for storing the previous month's files in VRC boxes.
Work on special projects as required by the Customer Service Manager or Director of
Operations or as needs arise.
Requirements
Competencies:
Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
Must have some computer knowledge.
Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.
Ability to work with external customers, potential customers, vendors, and suppliers.
Able to retain knowledge of services lines, prices, and delivery times.
Ability to multi-task, prioritize and manage time effectively.
Flexible, spontaneous, and able to deal with the unexpected.
Work Environment: Must be able to tolerate heat in the summer and cold in the winter.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.
Education and Eligibility Requirements:
One (1) years' experience.
Knowledge and ability-English and grammar.
Pleasant telephone voice/manner.
Ability to operate simple office equipment sufficiently to perform the job.
Typing skills (preferably 45-55 wpm) with 95 - 100% accuracy.
Must have proven customer support experience.
Must know 10-key by touch.
Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.
Customer Contact Agent - Part-Time
Call center agent job in Anchorage, AK
Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 10 years in a row by Alaska Business magazine readers. Attention First Contact Customer Service Professionals! Contact Center Agents assist customers, and prospective customers, via phone and email from a centralized customer service center by providing account and bank services information, accepting and processing various transactions, and transferring inquiries to appropriate bank departments. If you have banking and/or strong call center experience, consider a career with First National Bank Alaska!
Salary: $23.25/hour minimum. Job/salary offer would be commensurate with job level and experience
Schedule: Part-Time - day shift; Monday-Friday; some Saturdays
GENERAL PURPOSE SUMMARY
Provides consistent and exceptional service when assisting customers and prospective customers via phone and email from a centralized customer service center. Provides account and bank services information, accepts and processes various transactions, provides technical support for the bank's digital services, and transfers inquiries to appropriate bank departments by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Uses telephone and email communication to determine customer needs and takes appropriate action to ensure customers receive timely, accurate, and dependable assistance.
* Researches more complex customer questions, problems, and/or complaints to resolve issues, and obtains supervisor's assistance when necessary.
* Collects information from customers by phone, mail, and email, to prepare new and updated deposit account paperwork, and opens new deposit accounts upon receipt of completed and approved paperwork.
* Meets established expectations as they relate to call handling, including average talk time, wrap-up codes, not-ready time, etc.
* Acts as a liaison between customers and various bank departments.
* Handles high-level troubleshooting for the Bank's digital services to include enrollment, error resolution, resetting passwords, and instruction.
* Adheres to strict security procedures for customer verification. Recognizes and escalates any red flags for immediate attention.
* Analyzes abnormal digital activity for potential fraud and takes appropriate action to protect the customer and bank. Makes outbound calls when needed to validate online access.
* Engages with customers to build and deepen relationships by uncovering banking needs, and using expert knowledge to cross-sell multiple products, services, and solutions to provide customers with value-added services while increasing the bank's revenue.
* Provides a more advanced level of knowledge when assisting customers with debit card cancellations and reissues, account disputes, placing stop payments, and researching account transactions.
* Keeps current with pertinent bank regulations, including but not limited to Reg. DD, Reg. CC, Reg. E Bank Secrecy Act, Community Reinvestment Act, Right to Financial Privacy Act, FDIC Insurance Provisions, and Regulation Z.
* Performs other work-related duties as assigned supervisor.
COMPLIANCE EXPECTATIONS
* Stay updated on relevant laws and regulations and complete all compliance training on time.
* Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.
* Maintain customer confidence and protect the bank's operations by identifying and protecting confidential information.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
Minimum: Three years' total experience with at least one year financial industry experience and two years' call center and/or customer service experience; or equivalent combination of education/training and experience.
Preferred: Customer service experience in a banking environment and familiarity with bank products, services, and procedures.
OTHER SKILLS and ABILITIES:
Ability to keyboard 35 wpm, operate a 10-key calculator by sight, and general office machine experience required. Ability to respond politely to customers, effectively use time management skills, and work well under pressure required. Word processing, spreadsheet, Internet, and web browser experience required. Database experience preferred.
LANGUAGE SKILLS:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and government regulations. Ability to write reports and business correspondence. Ability to effectively present information verbally and in writing, and respond to questions from managers, customers, and the general public.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to apply concepts of basic algebra.
REASONING SKILLS:
Ability to apply common sense understanding while carrying out written, oral, or diagram instructions; and to deal with problems involving several variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; talk and hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, and the ability to adjust focus.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
Call Center Specialist
Call center agent job in Anchorage, AK
Job Description
Are you a people-person who enjoys helping others? Are you looking for a way to expand your previous experience in customer service? The Alaska Club, a network of 14 premier health and fitness clubs, is seeking a Call Center Specialist. Our Call Center is the hub of communication at our club. The Call Center Specialist provides excellent customer service in an inbound environment. The ideal candidate will be reliable, energetic, dependable and an efficient team player with 1-3 years of Customer Service experience.
Call center associate duties may include:
Interact with customers to provide information for entire shift
Maintain productivity standards
High level of professional customer service
Accurately process transactions regarding products and services
Accurately record all customer contacts
Move fluently through computer system to track, gather information, and/or troubleshoot customer issues
Refer unresolved customer issues to designated department or supervisor for resolution
Required Skills and Experience:
Strong computer and typing skills
1-3 years of customer service experience
Experience working with Microsoft Office
Completion of High School Diploma or equivalent
Ability to handle heavy inbound calls
Strong organizational skills
Ability to work independently
Proven ability to meet/exceed performance standards
Excellent typing and data entry skills
Navigating through multiple databases and using duel computer screens
Providing excellent customer service to a large member base
Answering a wide variety of member and nonmember questions and finding solutions to problems
Professional verbal and written communication skills
Preferred Experience:
1-3 years of call center experience
Advanced experience in Microsoft Outlook, Word, Excel
Job Posted by ApplicantPro
Customer Service Representative
Call center agent job in Fairbanks, AK
Job Description
Join Our Team as a Customer Service Representative!
Pay Range: $20-$24/hour DOE
Schedule: Part-time or full-time, flexible shifts including nights, weekends, and holidays
About Us
At Alaska Auto Rental, we help people experience Alaska safely, confidently, and comfortably - whether they're lifelong locals or visitors exploring our state for the first time.
Our mission is to deliver exceptional vehicle rental experiences by cultivating a growth-oriented team that serves both our customers and one another with Excellence, Teamwork, and a commitment to the Customer Experience.
We take pride in what we do - from the first hello at the counter to the moment a freshly detailed vehicle hits the road.
Our Values
Customer Experience - We take pride in the little things that make big impressions.
Teamwork - We succeed together and have each other's backs.
Excellence - We don't just get it done, we get it done right.
About the Role
As a Customer Service Representative, you are often the first impression and highlight of a customer's trip. You'll guide guests through the rental process with professionalism, care, and clarity, ensuring every interaction is smooth and memorable.
You'll also support internal operations by coordinating vehicle availability, communicating across departments, and helping keep operations running efficiently. Every day is different, and your ability to adapt, problem-solve, and stay positive will make all the difference.
What You'll Do
Welcome customers warmly - in person, by phone, or email - and provide knowledgeable, friendly assistance
Guide customers through rental options, policies, and procedures with clarity and professionalism.
Coordinate with logistics, detail, and operations teams to ensure vehicles are ready on time
Handle customer concerns, changes, and special requests with patience and professionalism, leaving them feeling cared for, informed, and confident.
Process contracts, payments, and documentation accurately
Contribute to a positive, team-focused environment
Take initiative to identify opportunities for smoother processes and improved service
Communication between departments is proactive and effective.
The rental counter runs smoothly, even when things get busy.
Model and reinforce our values of Customer Experience, Teamwork, and Excellence every day.
You'll Be Great at This If You…
Enjoy helping people and creating positive experiences
Stay calm, kind, and professional under pressure
Communicate clearly and respectfully with customers and teammates
Are dependable, organized, and take ownership of your responsibilities
Embrace learning and growth - both personally and as part of a team
Have strong problem-solving skills and adapt well in a fast-paced environment
What We Offer
Competitive pay
Paid Time Off
Wellness benefits
401(k) program with company matching
Professional & leadership training
Internal advancement and career growth opportunities
Charitable donation matching program
Employee discounts on products and services
A supportive, positive, growth-oriented workplace culture
Preferred Skills & Experience
Previous customer service or hospitality experience (rental, travel, or tourism experience a plus)
Strong verbal and written communication skills
Basic computer proficiency (Google Workspace or similar)
Growth mindset and willingness to adapt to new processes
At least 1 year of driving experience and a current driver's license (record acceptable to our insurance carrier)
Ready to Join Us?
If you take pride in delivering outstanding service, thrive on teamwork, and want to be part of a company that values excellence - we'd love to meet you.
Apply now and drive your career forward with Alaska Auto Rental!
Powered by ExactHire:188072
Aviation Front Desk Customer Service Representative
Call center agent job in Ketchikan, AK
Passionate, dedicated employees who bring the Atlantic Attitude to life will enjoy more than just a great employee culture. They'll enjoy coming to work in an environment full of variety where they can build relationships and exceed customer expectations.
Customer Service Representative
Call center agent job in Kenai, AK
We are now hiring a Receptionist If you enjoy working with animals and are committed to providing excellent customer service, come join our team! Our practice is a small animal hospital offering general medicine as well as emergency services. We are seeking a candidate who is able to multitask, has a desire to learn, and is able to work in a fast-paced environment. Preferred candidates will be organized and enthusiastic. This is a great entry-level position to gain experience in the technical side of animal healthcare!
Must have excellent customer service (phone and in-person) and computer skills (proficient at typing).
Experience is preferred but not required; we are willing to train the right individual.
Be willing to work a flexible schedule.
Ability to work independently and as part of a team.
At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here's what you can expect when you join our team:
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Auto-ApplyPart-Time Wheelchair Agent
Call center agent job in Anchorage, AK
Job Details ANCHORAGE, AK $15.25 - $15.25 HourlyDescription
✈️ Now Hiring: Wheelchair Agents
Start Your Career in Aviation with Huntleigh USA!
Pay Rate: $15.25 per hr.
Shift: Part-Time/ Fri. Sat. & Sun. (5pm-11:30pm)
* Weekends and holidays are required
Ready to take off into a rewarding career helping others? Join our team as a Wheelchair Agent and make a difference every day by assisting airline passengers with compassion, professionalism, and care.
What You'll Do
Safely transport passengers in wheelchairs to and from terminals and gates.
Provide information, directions, and assistance to passengers and guests.
Deliver outstanding customer service with a smile-every time.
Coordinate with dispatchers and gate agents, document trips, and report incidents.
What We're Looking For
A positive attitude and passion for helping others.
Ability to lift 75+ lbs and stay active throughout your shift.
Reliable transportation and communication.
Willingness to complete all required training and background checks.
Requirements
High School Diploma or GED (may be required depending on location).
English reading, writing, and communication skills.
Neat appearance-no facial piercings, and no visible tattoos below the wrist or above the neck.
Ability to pass required background check
Customer Service Representative
Call center agent job in Juneau, AK
Full-time, Part-time Description
CUSTOMER SERVICE REPRESENTATIVE
We are a growing company and we want the best for our team and our customers.
With generations of experience delivering the highest quality service available to thousands of customers, All American Home Service offers Plumbing, Heating, and Drain & Sewer services and is fully dedicated to maintaining its position as Juneau's #1 rated service company. All American Home Service is a A+ rated by the BBB and delivers Service You Can Trust!
Why join our team?
• Advancement opportunities
• Paid time off AND birthday paid off
• Bonuses available on top of base pay
• We live by our core value "Great place to work -- All for one and one for all!"
The primary function of the Customer Service Representative is to convert inbound calls into booked service/maintenance calls while mentioning and potentially booking additional services. This position handles incoming calls from customers, while making some outbound calls. You will also utilize your customer service training to educate and establish rapport and assist customers in choosing services and products.
Position Overview:
We are looking for a friendly, organized, and reliable Customer Service Representative to join our team. This role is primarily responsible for handling inbound phone calls from customers who need service, support, or information. You'll also make some outbound calls to follow up with customers, confirm appointments, or offer additional services.
You'll be the first point of contact for our customers, so a positive attitude, excellent communication skills, and attention to detail are key. While experience with customer service or phone work is helpful, we are happy to train the right candidate - no prior experience with CRM tools is required.
What We Offer:
IRA and company matching
Health reimbursement plan
Vacation/Sick/Personal pay
Holiday pay
Birthday pay
Paid training
Medical evacuation insurance
Friendly work environment
Bonus/Incentive Plan
Family fitness plan
Job Type: In-office - Juneau, Alaska
Schedule: Full-time or Part-time available
Requirements
• Pass a background check and drug screening
• Must be super comfortable on the phone
• Must have strong communication skills, including a pleasant phone demeanor
• Ability to work in a fast-paced environment where changes are common
• Must be able to listen and resolve customer inquiries while updating account information
• Must be able to utilize office phone, cell phone, text, email, and internet at a high level of expertise
• Must be motivated to work independently and multi-task
• Perform other duties as assigned by management
Salary Description $22-$25 hour DOE w/ commission
Customer Service Representative
Call center agent job in Fairbanks, AK
Job DescriptionInsurance Customer Service Representative Pay: $18-$21 per hour, DOE Schedule: Monday-Friday, 8:00 AM-5:00 PM A well-established insurance company is seeking a friendly, organized, and customer-focused Insurance Customer Service Representative to join their team. This role is ideal for someone who enjoys helping others, staying organized, and working in a professional office environment.
Key Responsibilities:
• Assist customers both in person and over the phone
• Enter customer information, process policy changes, and answer general questions
• Print, scan, and file documents
• Maintain a clean and welcoming front office
• Support additional clerical and administrative tasks as needed
Minimum Requirements:
• High School Diploma or equivalent
• 1-2 years of customer service experience
• Proficiency with Microsoft Word and Outlook
• Strong communication skills and a positive, professional attitude
• Ability to multitask and stay organized in a busy office environment
• Ability to pass a background check
• Drug-free work environment
Preferred Skills:
• Previous experience in the insurance industry
Ready to get started? Apply Today:
Applicants never pay fees when applying with or working for TDL Staffing.
Begin your application online: APPLY NOW
Have questions? Call our office at (907) 455-8300.
TDL Staffing is an Equal Opportunity Employer (EOE).
#FAIR123
Customer Service Representative - Fairbanks, AK
Call center agent job in Fairbanks, AK
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative
Call center agent job in Fairbanks, AK
Job Description
Ed Randolph, State Farm Agency, located in Fairbanks, AK has an immediate opening for a full-time Customer Service Representative. We are looking for a friendly face to join our team. This position is focused on Customer Service for a well-established State Farm Agent.
This is a local position, and you must be able to commute to our office located in Fairbanks, AK. Please only apply if you can make this commute. Insurance experience is not required as we will train the right person with the right skill set.
If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, youll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, completing applications, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals.
Maintain a strong work ethic with a total commitment to success each and every day.
Benefits Include:
No cold calling
35-hour work week. 8am-4pm/M-F
Simple IRA-3% match
Group Life Insurance Benefits
Salary plus commission/bonus (based on experience)
Paid time off (vacation and personal/sick days)
9-12 paid holidays including your birthday
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Customer Service and/or Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred but not required
Interest in marketing products and services based on customer needs
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
Self-motivated
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to make presentations to potential customers
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees.
Customer Service Representative
Call center agent job in Fairbanks, AK
Must be eligible to participate in the DoD Skillbridge program
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.
Must be eligible to participate in the DoD Skillbridge program
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Auto-ApplyCustomer Service Rep(19050) - 410 Merhar Ave #1
Call center agent job in Fairbanks, AK
Job Description
Customer Service Representative ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
COMPENSATION AND BENEFITS
Starting pay is $16.50/hr. Increases in starting pay DOE (specifically relevant pizza or kitchen experience)
Quarterly opportunities for pay raises depending on performance evaluation results
Full time employees are eligible for health / dental / vision / life insurance benefits after 6 months
Free employee meals on all shifts longer than 5 hours and discounts on food items when not on shift
Paid vacation time available for management and lead pizza makers
Flexible and set schedules available
Career growth mentors and opportunities available to all employees
JOB REQUIREMENTS
You must be 16 years of age or older.
General Job Duties For All Store Team Members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Work Conditions
EXPOSURE TO
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Additional Job Details
PHYSICAL REQUIREMENTS, including, but not limited to the following:
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".
Walking
For short distances for short durations
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying
Large bags, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
To move trays which are placed on dollies.
A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Additional Information
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Customer Service Agent
Call center agent job in Emmonak, AK
Job Description
Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel, Emmonak, Dillingham, King Salmon, Cold Bay, Dutch Harbor, Kenai, and Anchorage, Grant Aviation provides scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. Grant Aviation employs approximately 400 people.
We believe that air travel isn't a luxury - it's a necessity - and we are committed to creating a safe, friendly, and reliable experience for all our customers.
Our company is built upon respect for our customers, employees, and communities, and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences. We are professional, while staying true to our Alaskan roots and commitment to the personal touch.
POSITION: Customer Service Agent
Are you interested in:
Booking reservations for passengers' baggage, and cargo.
Resolving customer service issues.
Processing payments in varying forms.
Processing various reports and perform data input.
Interacting with customers in person, by email and/or over the phone.
Performing additional duties as assigned.
Preferably you:
Have a High School Diploma or equivalent (required)
Have one (1) year of customer service experience
Are able to lift approximately 20 pounds
Live on the road system near our location
Your Perks:
Medical, dental, and vision.
Company-paid life insurance and AD&D.
PTO and paid holidays.
Flight benefits.
401(k) program.
Employee assistance program.
HSA for qualified plans.
Voluntary life insurance and AD&D.
Voluntary short- and long-term disability.
Voluntary accident, critical illness, and hospital indemnity.
Grant Aviation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates seeking reasonable accommodation in the recruitment or employment processes should contact Human Resources at: ***************************.
If this sounds like a fulfilling role for you, please submit your resume today! We would love to have you on board as soon as possible!
Candidates may be subject to pre-employment background checks and drug testing as a condition of employment.
Representative II, Customer Service Operations
Call center agent job in Juneau, AK
**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Provide problem resolution for order issues in a timely manner
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years' experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems required
+ Team-oriented mindset
+ Demonstrate a passion for healthcare
+ Strong organizational skills and attention to detail
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Demonstrate excellent communication skills
+ Must be able to multitask in a fast-paced environment
+ Must maintain a distraction free workspace.
**Anticipated hourly range:** $15.70 per hour to $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/16/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
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