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  • Enterprise Solutions Representative

    Pitt Ohio 4.5company rating

    Call center agent job in Harrisburg, PA

    PITT OHIO, a $900 million, high service, highly profitably, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team in Harrisburg, PA. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply. Territory- Lancaster, York and Gettysburg PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people. PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment. We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more! Purpose To contribute to the profitable growth of the company's LTL and supply chain solution services. Responsibilities • Manage a portfolio of accounts with a special focus on building shipper relationships. • Leverage PITT OHIO service offerings to create a deeper relationship with existing customers. • Work with Market Development to prospect and acquire new PITT OHIO Enterprise Account customers. • Secure accurate supply chain maps to support our consultative sales approach. • Maintain accurate records, including marketing and sales advances, in Dynamics CRM for all assigned active and prospective customers. • Use marketing research analysis to develop strategic account profiles to penetrate targeted accounts in your sales territory. • Effectively communicate the value of logistic and supply chain solutions to your account base. • Successfully negotiate and improve yield results with your assigned accounts by working with internal stakeholders and tools. • Collaborate with PITT OHIO's supply chain group and all of the PITT OHIO Transportation Group Operating Companies to implement value added solutions for your customer base. • Support PITT OHIO Operations and Administration in reducing cost with your customer base • Collaborate with and support the efforts of the Operations, Pricing, Safety, Claims, Collections and Sales (local Outside Sales and Inside Sales) Departments • Support all Company goals and policies • Able to react to change productively and handle other essential tasks as assigned Other Duties • Interface with Operations, Pricing, Claims, Collections and other internal departments • Able to react to change in response to changes in the Company's go-to-market strategy. • Proficiently use PITT OHIO Sales applications. • Participate in “Huddles” (collaborative sales meetings) to grow business. • Participate in monthly terminal safety meetings and summer driver cookouts. Qualifications • Minimum 3-5 years sales experience • Previous experience or ability to learn the transportation industry preferred. • Previous experience or ability to learn business-to-business selling. • Fluent English language skills required to effectively communicate with internal and external customers • Must possess excellent interpersonal, verbal and written communication skills • Experienced in Microsoft Office programs and the Internet • Skillful typing • Valid Drivers License and clean driving record required • Problem solving, negotiation, and time management skills are essential Working Conditions • Travel is required; must be able to energetically travel by car, plane or public transportation • Weekend and evening entertainment required PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. #POE2
    $27k-33k yearly est. Auto-Apply 26d ago
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  • Call Center Associate DSD Support

    Campbell Soup Co 4.3company rating

    Call center agent job in Hanover, PA

    Since 1869 we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Michael Angelo's, Pace, Pacific Foods, Prego, Rao's Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Snyder's of Hanover. Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us. Why Campbell's… Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners). Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting. Campbell's offers unlimited sick time along with paid time off and holiday pay. If in WHQ - free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store. Giving back to the communities where our employees work and live is very important to Campbell's. Our "Campbell's Cares" program matches employee donations and/or volunteer activity up to $1,500 annually. Campbell's has a variety of Employee Resource Groups (ERGs) to support employees. How You Will Make History Here… The Call Center Associate will join the (DSD) Support Team support our Campbell's customers. Using your exceptional customer service skills, you will provide support to Campbell's customers via phone support, email, and data entry. What you will do... * Deliver timely, thorough responses to all telephone and/or email inquiries from independent distributor partners (IDP), sales managers, DSD operations personnel, etc. as well as maintain a tracking mechanism for such inquiries. * Process and support any DSD plant or IDP set up changes. * Initiate Plant Closes to ensure IDP route orders are processed to the Plant, including accelerations as needed. * Process Special IDP Orders in a Database system. * Audit transactions/set up daily through integrity reports. * Process any IDOC errors, interface errors, open orders, etc. * Review and action on shared email boxes and Service Now daily. * Test, support and implement any new systems and process changes. * Document all work processes as required. * Provide support to independent distributors regarding several areas including, but not limited to, order management, IDP Settlement, plant closes, documenting calls in our call tracking software and forwarding issues to the appropriate department for resolution. * Ensure quality standards and compliance with policies and procedures are achieved when resolving independent distributor issues. * Draft and submit Independent Distributor communications as relates to Support. * Assist with order processing errors, product planning, cycle count changes, nightly error reports for the warehouse locations. * Provide Holiday support and Saturday hours as needed to support. * Perform other job-related projects, duties and assignments as directed by management. Who you will work with... * Maintain relationships with all levels of cross functional teams in sales, operations, Independent Distributors, etc. * Provide support to the plant teams on "How to" and process questions in SAP. What you bring to the table… (Must Have) * Associate's degree or HS Diploma plus equivalent experience * 2 plus years call center or customer service experience * Strong computer skills * Excellent communication skills * Ability to work quickly and solve problems It would be great if you have… (Nice to Have) * CPG Customer Service experience * Experience with SAP Physical Requirements: The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit, talk, or hear, and use hands to finger, handle, or feel. The employee is occasionally required to stoop or kneel. The employee must be able to sit most of the day, typing and using the phone. Compensation and Benefits: The target base salary range for this full-time, salaried position is between $37,500-$53,900 Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package. The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.
    $37.5k-53.9k yearly Auto-Apply 5d ago
  • Call Center Representative

    West Shore Home 4.4company rating

    Call center agent job in Harrisburg, PA

    Inside Sales Representative Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Purpose of Position: To be a great first impression for our customers with West Shore Home! This position is entirely calls, and working with customers, utilizing your sales skills, to schedule appointments with our In Home Sales team. Key Role Accountabilities: Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation! Make outbound calls to customers interested in the products West Shore Home has to offer! Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling! Meet and exceed daily and monthly targets. Attend daily meetings with your team and department leadership to discuss metrics and priorities. Maintain accurate records of all customer interactions in Salesforce. Must-Have Requirements: Excellent Communication Skills: Clear, friendly, and persuasive. Sales-Driven Mindset: You're motivated by goals and take pride in reaching them. Ability to Handle Rejection Positively: You see "no" as an opportunity to improve. Previous Call Center or Sales Experience: Preferred but not required. Benefits: Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability) 401(k) with company match HSA plan with company match Paid holidays and paid time off (PTO) Employee Referral Program Employee Discount Program Paid training and unlimited professional growth potential Compensation: The hourly pay for this position is $17.75-$19.75 per hour plus monthly bonus potential. Your Recruiter will discuss the bonus potential with you if selected for an interview. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position. Culture and Community: We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits. West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: ************************************ #LI-NM1 #corpisshp
    $17.8-19.8 hourly 24d ago
  • Need Customer Care Specialist Bilingual (English/Spanish) in Harrisburg PA

    360 It Professionals 3.6company rating

    Call center agent job in Harrisburg, PA

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Title/ Designation Customer Care Call Center Customer Care Specialist Bilingual Inter Duration 6 Months+ Interview Type In Person preffered Location Harrisburg PA 17112 Qualifications Training hours are 8-4:30 pm for first four weeks. Shift assignments should be expected to be as late as 8:30-5:00 pm after training, with the understanding that end time is dependent on when calls are no longer in queue (could run a bit past 5:00 pm ). The call center is closed weekends and all state holidays. Bilingual (English/Spanish) CSR to handle complex calls. Looking for long term and will hire Temp to Perm typically after 3-4 months on assignment Additional Information Thanks and Regards, Amrita Sharma 408 766 0000 EXT. 426 amrita.s@)360itpro.com
    $26k-30k yearly est. 2d ago
  • Lifespring Engagement Specialist - On-call

    Cross Keys Village 4.1company rating

    Call center agent job in New Oxford, PA

    Lifespring Engagement Specialist About Lifespring: Lifespring will be a new innovative memory care day program offered at Cross Keys Village, focused on engaging the mind, body, and spirit of those living with dementia. Lifespring at Cross Keys Village is specifically designed to combine health services with social activities in order to help participants stay mentally and physically engaged, reduce their isolation, and slow down any decline in their abilities. Our secure, supportive program offers a variety of wholesome and stimulating activities, supervised by a trained and caring team in an inviting setting. Cross Keys Village - The Brethren Home Community (CKV) is currently seeking a compassionate and enthusiastic individual to become a part of our Lifespring team! As the Lifespring Engagement Specialist, you will have the opportunity to plan and facilitate programs which stimulate interest, enhance skills, and address the needs of Lifespring participants. Current Openings: * Available hours will vary from week to week depending on participant attendance, however this position has potential to cover 4-hour shifts - 10:30 a.m. - 2:30 p.m. or 7.5-hour shifts 9:00 a.m. - 5:00 p.m. or 10:00 a.m. - 6:00 pm. Job Description: As the Lifespring Engagement Specialist your scope of responsibilities will include but are not limited to: * Coordinating the monthly activity program, including creating the monthly calendar and implementing "The Seven Dimensions of Wellness". Communicating a list of supplies to the Lifespring manager, facilitating programs, coordinating with supporting departments, and providing direction to team members and volunteers. * Responsible for research, development, and implementation of best practices related to the engagement of those living with Alzheimer's disease or another related cognitive impairment. * Providing the team with direction, materials, and resources for personalized quality engagement programs based on the participants' needs. * Promoting positive working relationships with campus team members, supervisors, administration, and other Activities departments on campus, by demonstrating a positive and professional attitude, communicating effectively, and actively listening. * Engagement: * INDIVIDUAL: Provide one-to-one therapeutic programming as identified for and completed as outlined in the Participant's Plan of Care. * GROUP: Independently leading and directing group programming involving Participants of all levels of care and capabilities. * INTERCAMPUS: Encourage social interaction beyond Lifespring by integrating engagement opportunities into the program and collaborating with other Activities departments within the community. * TALENT: Providing support to the program through individual specialties or talent. * Identifying Participant's losses, strengths, and needs from Intake Assessment and incorporating their interests into monthly programming. * Responsible for light housekeeping duties and maintaining an orderly environment, including, but not limited to, participants and community laundry and assisting with meal clean-up. * Documenting Participant engagement in team notes as indicated. * Monitoring participants' ability changes and reporting them to the Lifespring Day Services Manager. * Responsible for providing and utilizing therapeutic techniques including, but not limited to, Sensory Stimulation, Validation Therapy, Remotivating Therapy, and Tactile Stimulation Musical therapy. * Communicating regularly with the Lifespring Day Services Manager to address the need for program adaptations or scheduling to meet the needs of Participants. * Recognizing and reporting signs and symptoms that signify a physical, mental, or emotional change in a condition requiring nursing and/or other interdisciplinary team intervention. Remaining alert for conditions that may interfere with residents' safety and well-being. * Assisting up to 28 participants per day with activities of daily living. This includes but is not limited to, assistance with bathing, grooming, dressing, toileting, personal hygiene, ambulation, transfers, and laundering personal clothing items. Utilizing proper body mechanics when lifting, transferring, and walking with participants and in all other job duties. * Promoting a dignified dining practices. Assisting with meals and encouraging Participants at mealtime. * Utilizing proper body mechanics when implementing the Participant's plan of care and/or during use of mechanical equipment. * Utilizing proper handwashing and infection control techniques. * Covering for the Lifespring Day Services Manager as needed. * Organizing and planning monthly entertainers and coordinating community outings. * Participating in organizational committees, special events, and fundraisers. Education Experience: * High school diploma or equivalent is required. * Experience facilitating engagement programs is required. * CPR/FA/AED certification is required. * Experience providing direct care is preferred. Join Our Work Family: As a team member at Cross Keys Village, you will be provided with many benefits such as a positive work environment and comprehensive training opportunities. Our large and beautiful campus also offers you excellent dining options, access to community events and much more. If you want to become a part of our unique and friendly team, apply to be the Lifespring Engagement Specialist with Cross Keys Village today!
    $29k-38k yearly est. 50d ago
  • Call Center Representative (State Grants and Special Programs)

    Pheaa 4.1company rating

    Call center agent job in Harrisburg, PA

    PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! Salary: $16.00/hour Training Shift: Monday - Friday, 8:00 am - 5:00 pm Long Term Shift: Monday - Friday, 8:00 am - 5:00 pm Hybrid -Must come onsite 2 days a month. Location: PHEAA Headquarters - 1200 North 7th Street Harrisburg PA 17102 Pay Increase: Pay will increase to $16.50/Hourly after 6 months of continuous employment. Department: State Grant & Special Programs Contact Center PHEAA's State Grants and Special Programs team is seeking qualified candidates to help us make a difference in the lives of Pennsylvania students. It is our daily goal to meet our public service mission -- creating affordable access to higher education. This entry-level clerical wage position provides outstanding customer service to State Grants and Special Programs customers. It is a hybrid role intended for long-term employment. Our knowledgeable training staff creates a comprehensive training program to ensure our team members are destined for success. Our dedicated Call Center Representatives provide a positive experience for all customers. As you become more confident and proficient in phone work, you may have the opportunity to develop your professional knowledge further and train on processing tasks. Additional Benefits: Call Center Representatives can enroll in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System. Learn more about these benefits here: *********************************************** Primary Duties and Responsibilities Call Center Representatives answer inbound calls, handling various complex account issues. Answer questions, identify the call's root cause, and conduct research to resolve the customer inquiry upon first contact. Customer interactions must adhere to program regulations, PHEAA objectives, and department policies/procedures. Assist customers with troubleshooting online account issues and utilizing available online tools. Update customer and account information as needed. Process incoming correspondence, student emails, forms, or other customer documents. Counsel customers on program eligibility criteria and what documentation to submit to complete their accounts. This includes but is not limited to answering application inquiries, reviewing eligibility materials, discussing the applicant record status, and discussing additional program requirements. Professionally handle difficult or escalated call types and assist with resolution. Will work with one or multiple customer support lines. Required Skills Required Skills High school diploma or equivalent required Computer literacy and knowledge of MS Office ADDITIONAL JOB REQUIREMENTS Must successfully complete a 4-week training program that combines lecture and practice on live customer accounts and performs account updates. Due to the amount and complexity of information, time off will not be permitted during the training period. Periodic training assessments with passing scores are required to continue through the full training program. Ability to multi-task, problem-solve, and perform in-depth research while assisting the customer. PHEAA's environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions. Required Experience High School Diploma
    $16-16.5 hourly 5d ago
  • LNS Airport- FT Customer Service Agent

    Southern Airways Corporation 3.7company rating

    Call center agent job in Lititz, PA

    At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we're pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers. JOB TITLE: LNS Airport Cross Utilized Agent DEPARTMENT: Customer Service REPORTS TO: Station Manager FLSA STATUS: Non-Exempt POSITION SUMMARY: The Airport Cross-Utilized Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. It is also responsible for all ramp duties in our smaller stations. KEY RESPONSIBILITIES Ensuring FAA, Airline, and airport regulations are followed Enforcing safety/security measures and protecting sensitive zones Creating and modifying reservations Checking in passengers; safely loading and unloading passengers Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity, and weight Reviewing baggage tags for accuracy Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements Making announcements over a public address system Processing credit card payments Directing aircraft parking and dispatch on the ramp After training, towing aircraft to proper parking positions on the ramp Maintaining work area and mechanical equipment in proper order JOBS THIS POSITION DIRECTLY SUPERVISES: This position does not directly supervise others Requirements Knowledge, Skills & Abilities: Excellent written and verbal communication skills Able to read, write and speak English effectively Able to maintain eye contact when speaking with customers Professional in appearance and manner Ability to learn, understand and communicate the terms of the company's Contract of Carriage Courteous in all interactions Able to interact effectively with passengers, co-workers, and management Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations Ability to diffuse stressful situations Detail-oriented and self-motivated Qualifications Education: High school diploma or equivalent Miscellaneous Requirements: Valid driver's license and reliable transportation Computer skills - ability to learn reservation and phone systems, proficient with a PC Basic math abilities Ability to work within a 24/7 operation including holidays Ability to pass a 10-year background check and pre-employment drug screen At least 21 years of age Authorized to work in the U.S. per the Immigration Act of 1986 Work Experience: Prefer at least 1 year of prior customer service experience Mental Requirements: Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. Physical requirements: Must be able to lift a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time Must be able to stand for extended periods of time Must be able to work in all weather conditions and in confined spaces Must have sufficient vision and the ability to safely perform the essential functions of the position. Must be able to meet all physical requirements related to aircraft weight limitations before and during employment. ActivityApproximate % of Time Sitting: 5Standing: 70Walking: 25100% Machines and Equipment Used: Machines, Equipment, ToolsApproximate % of Time Varied: 100% Degree of Hand-Eye Coordination Required: Computer: VariesPhone: VariesPhotocopier, fax machine: Varies Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5% Southern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability.
    $22k-26k yearly est. Auto-Apply 28d ago
  • Representative II, Customer Service Ops

    Cardinal Health 4.4company rating

    Call center agent job in Harrisburg, PA

    **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Process orders for distribution centers and internal customers in accordance to scheduling, demand planning and inventory + Provide problem resolution for order issues in a timely manner including delays + Process non-routine orders such as product samples that have special requirements + Multitask in a fast paced environment **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years experience in Customer Service preferred + Prior computer experience using Microsoft Office systems + Team-oriented mindset + Strong organizational skills and attention to detail + Excellent communication skills + A passion for healthcare **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Other duties as assigned. **Anticipated hourly range:** $15.70 per hour to $22.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/11/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15.7-22.5 hourly 33d ago
  • Call Center Talent Pool Req (Harrisburg, PA)

    Freedomcare

    Call center agent job in Harrisburg, PA

    Make a Difference in Healthcare: Join FreedomCare in Pennsylvania! Are you passionate about helping others and building a rewarding career in healthcare? We're building a talent pool of strong customer service professionals for FreedomCare Pennsylvania. We're searching for talented and motivated individuals interested in any of the following roles: HomeCare Sales Specialist I: connect and engage with individuals over the phone to build relationships with those interested in having home care support for themselves or a loved one Intake Specialist I: collaborate closely with patients and caregivers to educate and assist them through the application and enrollment process for our supported programs, with the goal of completing eligibility and onboarding them over the phone. Onboarding Specialist I: guide patients and caregivers through the onboarding and orientation process of joining FreedomCare. Care Support Specialist I: support patients and caregivers throughout their home care journey over phone calls, ensuring that patients receive the care they need and feel heard and valued. Field Care Coordinator: supports patients and caregivers throughout their home care journey in person, ensuring that patients receive the care they need while feeling heard and valued. This role requires frequent travel to patients' homes. Ideal Candidate Will Possess: Customer Service Excellence: a passion for delivering high-quality customer service, including the ability to manage a high-volume inbound and outbound call queue. Must demonstrate empathy, active listening, patience, and the ability to handle difficult situations with professionalism and care. Communication Skills: exceptional verbal and written communication skills, with the ability to convey empathy and compassion to patients and caregivers. Emotional Intelligence & Teamwork: strong emotional intelligence, active listening skills, and the ability to collaborate effectively within a team environment. Problem-Solving Abilities: proven ability to resolve issues over the phone, including de-escalating frustrated callers and addressing concerns with confidence and composure. Time Management & Multitasking: excellent time management skills with the ability to prioritize tasks, meet and exceed expectations, and manage multiple responsibilities simultaneously while supporting patients and caregivers. Technical Proficiency: strong computer skills, including fast and accurate typing, and the ability to leverage technology to resolve customer issues efficiently while taking notes and multitasking. These are hybrid positions requiring employees to commute to their designated FreedomCare Pennsylvania office 2-3 days per week. Each candidate will be assigned to the office location closest to their residence, which may be in Philadelphia, Harrisburg, or Pittsburgh. **Please be aware that this is a Pipeline Talent Pool requisition. We will reach out to you once new job opportunities become available** Why Join Us? Impact Lives: You'll play a vital role in supporting individuals and their families in need. Growth Opportunities: We offer a supportive environment for professional development and advancement. Competitive Benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities. FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive. About our Company Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. Review all current available job opportunities here: Jobs - Freedom Care #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$18-$22 USD
    $18-22 hourly Auto-Apply 41d ago
  • Call Center Representative (State Grants and Special Programs)

    American Education Services (AES 4.2company rating

    Call center agent job in Harrisburg, PA

    PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! Salary: $16.00/hour Training Shift: Monday - Friday, 8:00 am - 5:00 pm Long Term Shift: Monday - Friday, 8:00 am - 5:00 pm Hybrid -Must come onsite 2 days a month. Location: PHEAA Headquarters - 1200 North 7th Street Harrisburg PA 17102 Pay Increase: Pay will increase to $16.50/Hourly after 6 months of continuous employment. Department: State Grant & Special Programs Contact Center PHEAA's State Grants and Special Programs team is seeking qualified candidates to help us make a difference in the lives of Pennsylvania students. It is our daily goal to meet our public service mission -- creating affordable access to higher education. This entry-level clerical wage position provides outstanding customer service to State Grants and Special Programs customers. It is a hybrid role intended for long-term employment. Our knowledgeable training staff creates a comprehensive training program to ensure our team members are destined for success. Our dedicated Call Center Representatives provide a positive experience for all customers. As you become more confident and proficient in phone work, you may have the opportunity to develop your professional knowledge further and train on processing tasks. Additional Benefits: Call Center Representatives can enroll in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System. Learn more about these benefits here: *********************************************** Primary Duties and Responsibilities Call Center Representatives answer inbound calls, handling various complex account issues. Answer questions, identify the call's root cause, and conduct research to resolve the customer inquiry upon first contact. Customer interactions must adhere to program regulations, PHEAA objectives, and department policies/procedures. Assist customers with troubleshooting online account issues and utilizing available online tools. Update customer and account information as needed. Process incoming correspondence, student emails, forms, or other customer documents. Counsel customers on program eligibility criteria and what documentation to submit to complete their accounts. This includes but is not limited to answering application inquiries, reviewing eligibility materials, discussing the applicant record status, and discussing additional program requirements. Professionally handle difficult or escalated call types and assist with resolution. Will work with one or multiple customer support lines. Required Skills Required Skills High school diploma or equivalent required Computer literacy and knowledge of MS Office ADDITIONAL JOB REQUIREMENTS Must successfully complete a 4-week training program that combines lecture and practice on live customer accounts and performs account updates. Due to the amount and complexity of information, time off will not be permitted during the training period. Periodic training assessments with passing scores are required to continue through the full training program. Ability to multi-task, problem-solve, and perform in-depth research while assisting the customer. PHEAA's environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions. Required Experience High School Diploma
    $16-16.5 hourly 6d ago
  • Call Center Representative

    Bath Planet

    Call center agent job in Mechanicsburg, PA

    Call Center Representative (Part-time) Signature Bath Solutions is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free. We are looking for a Call Center Representative for our Mechanicsburg, PA office to join our winning team. Join our team of professionals and earn a substantial income while working for one of the fastest growing companies in the industry. Earn money while making a positive impact by helping homeowners improve their homes. Why You'll Love Working Here Fast-growing company with advancement opportunities Fun, supportive team culture (no micromanaging) Paid training Consistent schedule Work that truly impacts our company's success Schedule Part-time Flexible shifts available General Purpose Customer service skills are a must. Contact homeowners by telephone to set up qualified appointments for free consultations. Input lead information, update reports, and answer phone calls generated from advertisements. Responsibilities Deliver scripted pitch to homeowners Adjust scripted pitch to meet the needs of specific homeowners Handle homeowners' questions and objections Obtain homeowner information including names, addresses, and phone numbers Receive appointments over the telephone Input appointment details into the computer system Input homeowners' information and important details of conversations Confirm appointments placed with canvassers or sales representatives Issue appointments for reps to meet prospective homeowners Perform quality control phone calls Answer inbound calls from potential homeowners responding to advertisements Contact homeowners to follow up on initial interactions Update lead information and maintain reports Qualifications Knowledge of sales and marketing principles and strategies Relevant work experience in telemarketing, sales, marketing, or promotions Product knowledge (training provided) Proficiency in relevant computer applications Pay & Bonuses We keep hourly pay simple and straightforward-but where you really shine is in the bonuses: Hourly pay plus performance bonuses on every sale Weekly bonus incentives for hitting team goals Monthly bonus opportunities for top performers If you're motivated, consistent, and willing to follow the process, it's very realistic to out-earn the hourly rate every single week. Apply today to join our growing team!
    $26k-34k yearly est. Auto-Apply 29d ago
  • Call Center Representative/Canvasser

    Bitner Brothers Construction Inc.

    Call center agent job in Enola, PA

    Job DescriptionBenefits: Employee discounts Flexible schedule Free uniforms Opportunity for advancement Training & development Benefits/Perks Competitive Compensation Commission Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center Representative/ Canvasser to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to go door to door. As a Canvasser, you will be given routes to canvas. We are looking to build a Canvassing team that is willing to put in the time to go door to door and speak with home owners. NO SOLICITING! NO COLD CALLING! Responsibilities Receive inbound calls and place outbound calls Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Upsell products and services when appropriate Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Attend trainings to maintain up-to-date skills and knowledge Qualifications Previous experience as a Call Center Representative or in a similar role Excellent phone and verbal communication skills Understanding of active listening techniques Highly organized with the ability to manage time effectively Able bodied to canvas surrounding areas Personable and compassionate
    $26k-34k yearly est. 10d ago
  • Customer Service Representative

    Veolia 4.3company rating

    Call center agent job in Hummelstown, PA

    Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The customer service representative operates on various functional levels within the call center. Handling a high volume of calls is the top priority while handling back-office functions such as billing, field service processing which entails scheduling and completion, collections, bad debt and cash processing. The customer service representative is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and PA regulatory commission requirements. Primary Duties/Responsibilities: Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner. Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions. Responsible for achieving customer service metrics and satisfaction levels. Ensure all service orders are complete and entered into the CIS. Assist with routing new development for meter reading and entry into CIS. Process customer payments, prepare daily deposits, maintain cash reports. Prepare billing adjustments. Efficiently and accurately prepares, updates, maintains and files a variety of customer billing and collections information, service orders, data, reports, and the like. Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.). Qualifications Education/Experience/Background: High School Diploma/GED is required. Associate's degree or equivalent from a two-year college or technical school preferred. Regulated Utility or Municipality customer service experience preferred. Experience using CC&B Customer Billing Information System or similar is preferred. 2 years previous call center, front office, bad debt, back office, and/or billing customer service experience required. Knowledge/Skills/Abilities: Excellent customer service skills with the ability to handle irate customer interactions as needed. Excellent verbal and written communication skills. Strong interpersonal and people skills. Active listening abilities. Proficiency in Google Suite or similar products. Ability to work on multiple tasks simultaneously and adapt to changing priorities in a fast-paced environment. Strong attention to detail. Good organization and problem-solving skills. Ability to work effectively in a team environment and with other departments. Additional Information Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
    $28k-37k yearly est. 3d ago
  • Call Center Specialist - Customer Service

    Bath Fitter 4.6company rating

    Call center agent job in Harrisburg, PA

    Are you looking to start a new career? Bath Fitter is looking for Customer Service Specialists to start immediately! We are a premier remodeling company that specializes in solutions that make a major improvement in people's lives and homes faster and for less cost than traditional methods. Bath Fitter can transform a Tub/Shower in as little as 1 day. Every project is backed by a lifetime warranty that covers both parts and labor. Being in business for 40 years, we have successfully completed thousands of installations and our list of satisfied customers continues to grow. Bath Fitter will exceed your expectations with superior quality and value you will have to see to believe. And we enjoy a competitive price advantage compared to traditional solutions. This is your opportunity to work with the nation's largest home improvement company. Click here to learn more about us. Job Responsibilities & Description for Customer Service Specialists: Assist customers with any product/service questions they may have Set up potential customer appointments Discuss our wide variety of remodeling options Verify and update customer information in the database Job Requirements for Customer Service Specialists: Must have reliable transportation, this is an in office position in Etters PA Experience in Microsoft Office preferred High school diploma/GED Previous customer service experience preferred What we offer YOU: PAID training-you will have a two week training in the classroom and on the floor Room to grow-we want to assist you in getting where you want to be. With that being said, there is plenty of room to grow within the company. You will be evaluated every 30 days to assess your performance and get you closer to reaching your goals. You decide on your pay-you will be making a set hourly rate plus shift differential and an uncapped bonus structure. If you put in the work, the results will show. Apply today - We don't want you to miss out on this opportunity. Keywords: Call center, customer service, appointment setter, inbound, outbound phone, support representative, call center agent, sales appointment setter, lead setter, sales, marketing eoe #PR1
    $29k-38k yearly est. 60d+ ago
  • Customer Service & Sales Representative

    SPI LLC 4.0company rating

    Call center agent job in Lancaster, PA

    Job Description current customers. Assist with warehouse tasks as needed. Areas of responsibilities may include but are not limited to: Attract potential customers by answering product and service questions. Suggest additional products and services to potential and current customers. Manage large amounts of inbound and outbound calls. Anticipate customer needs, following up with previous customers to offer reorders or additional services. Responsible for product knowledge to answer customer questions. Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features. Closing sales and achieving sales targets. Create and maintain a database of current and potential customers. Assist with administrative tasks and warehouse work as needed. Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed. Participate in monthly and/or annual physical inventories. Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory. Stock, organize, and maintain showroom to maximize sales and maintain inventory. Maintain proper project details, documentation, and orders for specific large projects. Education, Skills, Experience, and Knowledge High school diploma/GED or equivalent work experience Customer service oriented with strong telephone, computer, and multi-tasking skills General knowledge of warehouse operations Must be able to operate a forklift and/or pallet jack Basic math and computer skills Ability to write legibly and communicate clearly with professionalism and courtesy Experience with inventory/inside sales and/or demonstrated success working with customers Work Environment Office and warehouse/fabrication environment Physical demands may include but are not limited to: High level of sitting, walking, standing, and/or climbing Stooping, bending, kneeling, and reaching Work outside/inside around machinery with moving parts and vehicles Exposure to all seasons of weather, as well as slippery and uneven surfaces Must be able to lift a minimum of 30lbs Travel None Exemption Status Non-exempt
    $28k-35k yearly est. 19d ago
  • Customer Service Representative $17 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Call center agent job in Mechanicsburg, PA

    Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
    $26k-33k yearly est. 39d ago
  • Call Center Associate DSD Support

    Campbell Soup 4.3company rating

    Call center agent job in Hanover, PA

    Since 1869, we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao's Homemade, Snack Factory, Snyder's of Hanover. Swanson, and V8. Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us. Why Campbell's… Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners). Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting. Campbell's offers unlimited sick time along with paid time off and holiday pay. If in WHQ - free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store. Giving back to the communities where our employees work and live is very important to Campbell's. Our “Campbell's Cares” program matches employee donations and/or volunteer activity up to $1,500 annually. Campbell's has a variety of Employee Resource Groups (ERGs) to support employees. How You Will Make History Here… The Call Center Associate will join the (DSD) Support Team support our Campbell's customers. Using your exceptional customer service skills, you will provide support to Campbell's customers via phone support, email, and data entry. What you will do... · Deliver timely, thorough responses to all telephone and/or email inquiries from independent distributor partners (IDP), sales managers, DSD operations personnel, etc. as well as maintain a tracking mechanism for such inquiries. · Process and support any DSD plant or IDP set up changes. · Initiate Plant Closes to ensure IDP route orders are processed to the Plant, including accelerations as needed. · Process Special IDP Orders in a Database system. · Audit transactions/set up daily through integrity reports. · Process any IDOC errors, interface errors, open orders, etc. · Review and action on shared email boxes and Service Now daily. · Test, support and implement any new systems and process changes. · Document all work processes as required. · Provide support to independent distributors regarding several areas including, but not limited to, order management, IDP Settlement, plant closes, documenting calls in our call tracking software and forwarding issues to the appropriate department for resolution. · Ensure quality standards and compliance with policies and procedures are achieved when resolving independent distributor issues. · Draft and submit Independent Distributor communications as relates to Support. · Assist with order processing errors, product planning, cycle count changes, nightly error reports for the warehouse locations. · Provide Holiday support and Saturday hours as needed to support. · Perform other job-related projects, duties and assignments as directed by management. Who you will work with... · Maintain relationships with all levels of cross functional teams in sales, operations, Independent Distributors, etc. · Provide support to the plant teams on “How to” and process questions in SAP. What you bring to the table… (Must Have) · Associate's degree or HS Diploma plus equivalent experience · 2 plus years call center or customer service experience · Strong computer skills · Excellent communication skills · Ability to work quickly and solve problems It would be great if you have… (Nice to Have) · CPG Customer Service experience · Experience with SAP Physical Requirements: The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit, talk, or hear, and use hands to finger, handle, or feel. The employee is occasionally required to stoop or kneel. The employee must be able to sit most of the day, typing and using the phone. Compensation and Benefits: The target base salary range for this full-time, salaried position is between $37,500-$53,900 Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package. The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.
    $37.5k-53.9k yearly Auto-Apply 6d ago
  • Call Center Representative

    West Shore Home 4.4company rating

    Call center agent job in Mechanicsburg, PA

    Inside Sales Representative Location: Mechanicsburg, PA (ONSITE) Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Purpose of Position: To be a great first impression for our customers with West Shore Home! This position is entirely calls, and working with customers, utilizing your sales skills, to schedule appointments with our In Home Sales team. Key Role Accountabilities: Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation! Make outbound calls to customers interested in the products West Shore Home has to offer! Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling! Meet and exceed daily and monthly targets. Attend daily meetings with your team and department leadership to discuss metrics and priorities. Maintain accurate records of all customer interactions in Salesforce. Must-Have Requirements: Excellent Communication Skills: Clear, friendly, and persuasive. Sales-Driven Mindset: You're motivated by goals and take pride in reaching them. Ability to Handle Rejection Positively: You see "no" as an opportunity to improve. Previous Call Center or Sales Experience: Preferred but not required. Benefits: Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability) 401(k) with company match HSA plan with company match Paid holidays and paid time off (PTO) Employee Referral Program Employee Discount Program Paid training and unlimited professional growth potential Compensation: The hourly pay for this position is $17.75-$19.75 per hour plus monthly bonus potential. Your Recruiter will discuss the bonus potential with you if selected for an interview. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position. Culture and Community: We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits. West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: ************************************ #corpisshp #LI-NM1
    $17.8-19.8 hourly 24d ago
  • CW Call Center Representative

    Pheaa 4.1company rating

    Call center agent job in Harrisburg, PA

    PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! Salary: $16.00/hour (+ A $1 shift differential will be provided for the 12:00 PM - 9:00 PM shifts) Pay Increase: Pay will increase to $17.50 after 6 months of continuous employment (includes shift differentials) Training Shift: Monday through Friday 8:00 AM - 4:30 PM for 6 consecutive weeks Long Term Shift: Monday through Friday 12:00 PM - 9:00 PM Hybrid - 2 days a month on site Location: PHEAA Headquarters 1200 North 7th Street, Harrisburg, PA 17102 Department: AES Contact Center PHEAA's AES team is seeking qualified Call Center Representatives to help us make a difference in the lives of millions of students! It is our daily goal to meet our public service mission-creating affordable access to higher education. We take pride in educating borrowers on the long-term impact of student loan borrowing and their repayment options! This entry-level clerical wage position provides outstanding customer service to our student loan borrowers. Our knowledgeable staff creates a comprehensive training program to ensure our team members are destined for success. Our dedicated Call Center Representatives provide a positive experience for all customers. As you become more confident and proficient in phone work, you may have the opportunity to develop your professional knowledge further and train on processing tasks. Additional Benefits: Call Center Representatives can enroll in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System. Learn more about these benefits here: *********************************************** PRIMARY DUTIES AND RESPONSIBILITIES Call Center Representatives answer inbound calls handling a variety of complex account issues. Answer questions identify the root cause of the call and research to resolve the customer inquiry upon first contact. Interactions with customers are based on federal regulations, PHEAA objectives, and department policies. Assist customers with troubleshooting online account issues and utilizing online tools that are available. Update customer and account information as needed. Process incoming correspondence, forms, or other documents received from customers. Counsel customers in achieving successful repayment of their student loans. This includes but is not limited to answering payment and billing inquiries, discussing repayment plan options and eligibility, payment alternatives, interest accrual, forgiveness programs, and consolidation. Handle difficult or escalated call types and assist with resolution. Will work with one or multiple customer support lines. Required Skills High school diploma or equivalent required Computer literacy and knowledge of MS Office ADDITIONAL JOB REQUIREMENTS Must complete a 6-week training program that combines lecture and practice on live customer accounts and performs account adjustments. Due to the amount and complexity of information, time off will not be permitted during the training period. Periodic training assessments with passing scores are required to continue through the full training program. Ability to multi-task, problem-solve, and perform in-depth research while assisting the customer PHEAA's environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions. Required Experience High school diploma or equivalent required
    $16 hourly 41d ago
  • Call Center Representative

    Bath Planet

    Call center agent job in Mechanicsburg, PA

    Job Description Call Center Representative (Part-time) Signature Bath Solutions is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free. We are looking for a Call Center Representative for our Mechanicsburg, PA office to join our winning team. Join our team of professionals and earn a substantial income while working for one of the fastest growing companies in the industry. Earn money while making a positive impact by helping homeowners improve their homes. Why You'll Love Working Here Fast-growing company with advancement opportunities Fun, supportive team culture (no micromanaging) Paid training Consistent schedule Work that truly impacts our company's success Schedule Part-time Flexible shifts available General Purpose Customer service skills are a must. Contact homeowners by telephone to set up qualified appointments for free consultations. Input lead information, update reports, and answer phone calls generated from advertisements. Responsibilities Deliver scripted pitch to homeowners Adjust scripted pitch to meet the needs of specific homeowners Handle homeowners' questions and objections Obtain homeowner information including names, addresses, and phone numbers Receive appointments over the telephone Input appointment details into the computer system Input homeowners' information and important details of conversations Confirm appointments placed with canvassers or sales representatives Issue appointments for reps to meet prospective homeowners Perform quality control phone calls Answer inbound calls from potential homeowners responding to advertisements Contact homeowners to follow up on initial interactions Update lead information and maintain reports Qualifications Knowledge of sales and marketing principles and strategies Relevant work experience in telemarketing, sales, marketing, or promotions Product knowledge (training provided) Proficiency in relevant computer applications Pay & Bonuses We keep hourly pay simple and straightforward-but where you really shine is in the bonuses: Hourly pay plus performance bonuses on every sale Weekly bonus incentives for hitting team goals Monthly bonus opportunities for top performers If you're motivated, consistent, and willing to follow the process, it's very realistic to out-earn the hourly rate every single week. Apply today to join our growing team! Powered by JazzHR wOsyVIigIe
    $26k-34k yearly est. 30d ago

Learn more about call center agent jobs

How much does a call center agent earn in Lower Allen, PA?

The average call center agent in Lower Allen, PA earns between $22,000 and $45,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.

Average call center agent salary in Lower Allen, PA

$31,000
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