Call center agent jobs in Wilmington, NC - 137 jobs

Benefits: Bonus based on performance Dental insurance Health insurance Opportunity for advancement Profit sharing Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $18.00 - $20.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance Paid time off Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively

About the role This is a rewarding opportunity in our Wilmington, NC, company headquarters. As a customer success representative, you will be directly responsible for solving lender-specific issues as well as promoting new opportunities to non-using / low-usage customers with the goal of strengthening long-term relationships. This role is ideal for a recent college graduate, individual with great interpersonal skills, the ability to easily develop relationships, and a focus on detail. What you'll do Key responsibilities include: Regional, Key, and Local Account Management: Cultivate and expand relationships with mortgage lenders to begin a business relationship that leads to new business with an ongoing responsibility of bringing long-term value to our lender customers. Tracking and Reporting: Maintain a record of outbound account-specific calls to develop relationships and record of inbound calls from customers to address and solve customer needs. Work in a team environment, focusing on achieving predetermined corporate and team / individual goals. Qualifications College Degree with the ability to understand mortgage lending processes, terminology, and lender-specific technology. Travel as needed to local, regional, or national mortgage lending and corporate events. Exceptional communication and interpersonal skills, with the ability to influence both externally and internally. Competitive base salary plus performance-based incentives tied to achievement of predetermined goals.

Shift 10:00am ET - 7:00pm ET The Service Center Representative provides a broad range of Credit Union services to members and non-members via incoming telephone calls, email and secure online banking messages. Provides guidance and troubleshooting of Credit Union electronic services. Assists financial center and other department team members with general information and research as well as miscellaneous duties as needed. Reasonable accommodations may be made to enable individuals with disabilities. Key Performance Expectations: Responsible for being knowledgeable of, and ensuring that Service Standards, as defined and established by the credit union, are actively pursued and routinely achieved in the day-to-day performance of job duties. Actively supports the Purpose, Values and Strategic Plan of Excite Credit Union Contributes to the overall success of the department through exceptional member service and sales. Assists members and non-members with a variety of requests including account transactions, balance information, problem resolution, policy and procedure questions, and the building of account relationships through the introduction of additional products and services. Responsible for maintaining the department's expectation for daily Logged On Time in an effort to maintain a high level of availability which results in acceptable Service Level and Abandoned Rate statistics for the department. Responsible for remaining current on all promotional campaigns, department/credit union policies and procedures for processing telephone transactions. Responsible for achieving the department's monthly thresholds for individual cross-selling performance. Responsible for accurate and efficient phone usage (holds, conferencing, transfers) and exercising sound judgment when department is experiencing high call volume. Performs a variety of other teller functions on a daily basis between incoming phone calls. Establishes and maintains ongoing professional relationships with staff and management. Communicates thoughts and ideas to others in a manner that is respectful and that fosters a productive and supportive environment. Demonstrates the highest commitment to exceptional internal and external member service. Takes responsibility for individual career development and training and seeks opportunities to learn new skills by attending training classes to further enhance job knowledge and leadership abilities in order to provide an increased level of service to our members. Ensures that the Service Center is open and ready to conduct business each business day as well as ensures that office/building opening and closing procedures are followed as necessary. Actively participates in team meetings. Perform other duties, as assigned Requirements · 2 years customer service experience with a financial institution · 2 years demonstrated success in the sales of financial products and services · Strong technical acumen · Demonstrated ability to be fiscally responsible Salary Description $20.74 - $24.74

current customers. Assist with warehouse tasks as needed. Areas of responsibilities may include but are not limited to: Attract potential customers by answering product and service questions. Suggest additional products and services to potential and current customers. Manage large amounts of inbound and outbound calls. Anticipate customer needs, following up with previous customers to offer reorders or additional services. Responsible for product knowledge to answer customer questions. Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features. Closing sales and achieving sales targets. Create and maintain a database of current and potential customers. Assist with administrative tasks and warehouse work as needed. Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed. Participate in monthly and/or annual physical inventories. Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory. Stock, organize, and maintain showroom to maximize sales and maintain inventory. Maintain proper project details, documentation, and orders for specific large projects. Education, Skills, Experience, and Knowledge High school diploma/GED or equivalent work experience Customer service oriented with strong telephone, computer, and multi-tasking skills General knowledge of warehouse operations Must be able to operate a forklift and/or pallet jack Basic math and computer skills Ability to write legibly and communicate clearly with professionalism and courtesy Experience with inventory/inside sales and/or demonstrated success working with customers Work Environment Office and warehouse/fabrication environment Physical demands may include but are not limited to: High level of sitting, walking, standing, and/or climbing Stooping, bending, kneeling, and reaching Work outside/inside around machinery with moving parts and vehicles Exposure to all seasons of weather, as well as slippery and uneven surfaces Must be able to lift a minimum of 30lbs Travel None Exemption Status Non-exempt

Job DescriptionSalary: Liberty Medical Specialties, Inc. - a leading provider of home medical equipment, supplies and services - is looking for a full time Customer Service Representative in Wilmington, NC! The position of Customer Service Representative (CSR) performs the initial intake of patient referrals and customers, processes insurance benefits verification and provides basic equipment demonstration. The CSR is also responsible for preparing and managing paperwork and other documentation required for effective billing and collections. Duties of the CSR position include, but are not limited to, the following: Order taking and basic customer service functions, including collections of patient demographic, medical and therapy information, as well as insurance financial information and documentation. Process retail sales transactions and maintain retail inventory when applicable. Coordinate with warehouse/distribution to ensure proper delivery, set-up/pick-up of equipment and/or supplies Coordinate (via telephone or in person) with customers and referral sources concerning updates and/or changes, as well as received orders for changes or discontinuance of services. Participate in weekly on-call rotation ( not effective immediately: only after successful completion of training requirements). MUST HAVES: Basic knowledge/familiarity with medical terminology and diagnostic codes. Recent experience with insurance verification, healthcare benefits assessment and paperwork/documentation for billing Medicare, Medicaid and private insurances Good organizational skills Effective communication skills Dependable attendance High School Diploma Must pass drug test DESIRED QUALIFICATIONS (will be given preference): At least some college education At least 6 months of recent, related experience. FULL TIME POSITION - benefits (medical, dental, vision, life insurance, PTO, Holiday pay, 401(k) & more) COMPENSATION - Hourly wage APPLY ONLINE TODAY! Simply Click "Apply" at the top of this page. No phone calls please. Liberty Medical Specialties is a family-owned company that opened in October of 1993 with one location. Today, the company services patients throughout the Carolinas and beyond with branches across the state. We are dedicated to providing quality care to our patients; from our family to yours. We comply with the Equal Employment Opportunity Commission and are dedicated to a fair hiring process. We do not make hiring decisions based on race, color, religion, sex ( including pregnancy), national origin, age, disability or genetic information.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $12 per hour Salary Range: 0 - 0 We are an equal opportunity employer and participate in E-Verify in states where required.

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities. Previous work experience where you worked in-person with customers. Experience using computers, and able to learn to use new technology and software. Excellent keyboarding skills for data entry. A commitment to providing fantastic customer service. Able to work well and maintain a positive attitude in high-pressure situations. A friendly, outgoing, patient personality. You thrive working as part of team, pitching in wherever you're needed. Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale. Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc. Responsible for processing payments from successful bidders Provide customers with information about auxiliary services. Ensure that superior customer service is always delivered to all customers. Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers Perform other duties as assigned.

Competitive Compensation - Impressive Benefits - Potential for Growth - Work/Life Balance Now hiring in Ocean Isle Beach, Shallotte, Supply, and Calabash areas! Strand Termite & Pest Control is much more than a pest control company. We are a team of professionals committed to providing quality pest control solutions, safe treatment options, and we want you! We are seeking a full-time Customer Service Representative to join our growing team. Job Summary: As a Customer Service Representative your job is to be the contact and face of the company for our customers. Your job is to provide awesome customer service in a timely, upbeat, and friendly manner. For many people, you are their first experience with Strand Termite & Pest Control, so making a great first impression is important in this role. You will help customers schedule appointments, assist with general billing questions, and provide an overall great experience in helping the customer with their needs. After each interaction, we want to make the customer feel valued and appreciated. If you love customer service in a fast-paced environment, then this is the job for you! What you bring to the table: A knack for outside-the-box thinking and a love of problem-solving & creativity First in line to handle a customer's call. Answering questions, schedule services, address concerns Assist technicians with customer accounts. Make outbound calls regarding billing and setting up appointments Monitor emails and respond to customers via email in a timely fashion Delivery of a great customer experience every time Deescalate calls or direct them to the proper department for assistance Communicate closely with the field team, managers, sales team, and other departments Educate customers on service plans, minor pest knowledge, and general information on Strand Termite & Pest Control. Assist your teammates and managers whenever needed Job Responsibilities: Practice honesty, integrity, and passion every day Assist customers with a friendly, upbeat, and helpful attitude each time Resolve a customer's call or email in a timely and accurate fashion Communicate and share information professionally and kindly among other teammates while following the manager's instructions Take the initiative to research, investigate, and come up with solutions to solve our customer's problems Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Front, Pest Pac, and many other programs that are crucial to our Customer Care Center. Job Requirements: Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) The ability to multi-task and thrive in a fast-paced environment The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer focused. Strong verbal and written communication skills Education and Experience: High school diploma or GED Two or more years of administrative/office experience (call center experience preferred) What do we offer: Medical, dental, and vision insurance plan options to fit your individual needs Health Savings Plans (HSA) available with qualified plans for medical expenses Competitive compensation 100% company-paid life insurance policy Paid time off including eight paid holidays A peer-to-peer employee recognition program Strand Termite & Pest Control is an Equal Opportunity Employer.

The Company Modern Aviation (the "Company") is a private equity backed; platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through the acquisition of FBO locations and has significant additional committed capital from its sponsors to continue to grow the business through future acquisitions. Modern Aviation's strategy is to acquire attractive locations and increase EBITDA at these locations through investment and operational and commercial improvements. Company Benefits Employee Medical Insurance, Basic Life Insurance, Short-Term Disability, Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA Account Funding, 401k Match Other Available Benefits Buy-up Medical Insurance, Dental, Vision, Optional Life Insurance, Flexible Spending Accounts, Health Savings Account, 401k Primary Purpose of the Position Modern Aviation is a Fixed Base Operator (FBO) that services private jets. As a Customer Service Representative, the candidate must represent the Modern Aviation brand by providing Seven Star Service to each person who enters the facility. This individual must take pride in offering the best in service, providing all services with the highest of standards, and always with a smile. The Customer Service Representative manages all customer requests without showing signs of stress or frustration, even under the most demanding of situations. Essential Functions * Deliver proactive, personalized service to Private and Corporate Aviation clientele. * Arrange services including hotel, catering, and ground transportation. * Coordinate aircraft services, such as fuel and hangar storage. * Input trip data into scheduling software as well as updating customer information in database, as necessary. * Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication. * Educate customers on available services, promotions, and programs. * Process customer invoices. * Answer customer questions and resolve issues, as necessary. * Assists passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations. * Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc. * Maintain lobby appearance and keep snack and beverages stocked. * Flight tracking via online databases to ensure timely services. * Perform other duties that may be assigned, as necessary.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Join a team of animal lovers at your locally owned and operated holistic pet supply store! This is not your typical retail customer service position. Your customers are dogs and cats, and we train you to help them live the fullest, healthiest, longest, happiest lives possible. Whether you have lots of pet care experience or you are just interested in getting started, we will train you to be a part of our award-winning customer service team. We consider applicants at all experience levels. Qualifications Some of the job responsibilities include: Helping pets and pet parents- must love pets and people! Learning about animal nutrition & holistic pet care- must have a desire to learn! Stocking & carrying pet food/litter- must be able to repeatedly lift 50 lbs. onto and off of shelves of various heights as well as carry 50 lbs. various distances to customers' cars Running a cash register Working on your feet- must be able to stand for long periods of time Growth & Perks: We here at Unleashed love to promote from within. If you start as a customer service associate and love it, there will be opportunities for growth within Unleashed. If you have relevant experience, we are willing to consider other opportunities from the start. In addition to getting to pet lots of cute dogs, our employees also earn free food for their own pets, a 30% discount at the store, PTO, a retirement account, and more!

The Cusomer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations. Job Description At GFL our goal is to invest in our people and provide opportunities to grow for life! Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE! * 15 days of paid time off * 4 medical plan options including an HSA with employer contribution & match program * Medical, dental, and vision coverage. * 401(k) with an employer match * Paid holidays * Employee Assistance Program with free counseling services. Overview: GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job - it's an opportunity to grow in your career, make new friends, and make a difference each day Key Responsibilities: * Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web. * Communicate clearly and concisely with on-the-road employees to give instructions and assistance. * Answer incoming and make outgoing customer telephone calls. * Receive and resolve, within established guidelines, customer questions and concerns. * Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales. * Track customer information and concerns and enter data into database. * Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment. * Maintain new account files. * Work with supervisors to ensure that all missed stops and special pick ups are completed daily. * Provide timely and accurate information regarding missed stops or other customer concerns. * Generate call-in work orders for drivers * Download, distribute and answer all customer inquiries received via email. * Take web request and process payments by phone. * Process customer payments via internet and take cash payment's as needed. * Enter new subscription residential accounts into system. * Run credit checks on new customers. * Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled. * Key all new/cancelled accounts into Tower system and verify in system. * Scan all contracts into system and maintain records of them. * Assist in completing the Affirmative Action log for all applicants. * Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners. * Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors. * Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors. * May provide back up assistance for Office Coordinator. * Perform other duties and responsibilities as required or requested by management. Requirements: * High School Diploma or GED. * One (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities: * Ability to implement solutions to general and specific customer concerns. * Ability to work in fast-paced environment, meet time deadlines and perform under pressure. * Possess good organizational skills and record keeping skills. * Possess ability to speak and communicate effectively with customers and employees both verbally and in writing. * Proficient in Microsoft Outlook, Microsoft Word and Excel. * Good problem solving ability. * Excellent data entry skills. Physical/Mental Demands: * Ability to stand, sit, walk, use hands and fingers, talk and hear. * Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Working Conditions: * Work in indoor office environment 95% of the time. * Noise level is usually moderate. #GFLTalent We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact ******************************* This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

The Clinical Call Center Representative provides patient services for patients who initiate a call related to their health care needs. This includes receiving calls, reviewing charts, prioritizing call backs, and routing calls and or telephone encounters to appropriate clinical staff for response. WHY LRMC: Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support services for every family. Our mission is to Change Lives and Serve Our Communities. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Assist patients calling in a pleasant and professional manner. * Telephone duties will include assisting patients with scheduling appointments, medication refills, referrals and communicating necessary information to clinical staff and providers. * Strives to retrieve messages and return calls to patients in a timely manner. * Review charts of patients requiring assistance or requesting a call back. * Documents call criteria in EMR within a timely manner. * Maintains a neat/well organized work area. * Attends all training courses as required. * Always maintain patient confidentiality. * Maintains Center confidentiality and Code of Compliance per policy. * Follows established policy and procedures. * Performs other duties, as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must remain courteous and considerate to patients and associates, possess tact and diplomacy, maintain professional appearance, possess good organization skills, be detailed oriented, be resourceful, be able to handle multiple tasks, be a self-starter and be able to work in a team-oriented environment. EDUCATION and/or EXPERIENCE: * High School diploma or GED. * Certified Clinical Medical Assistant minimum * Worked in medical office clinical setting minimum 2 years. * Bilingual English/Spanish is a plus, but not required. LRMC offers benefits such as: * Medical, Vision & Dental insurance. Health Benefits start on the 1st of the month following the start date. * Employer matched 403B Retirement Plan. * Paid Vacation time, Sick time, & Holiday's. As well as paid qualifying Administrative Leave. * Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and an Employee Assistant Plan.

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience What your day-to-day will look like: * Assist customers and business partners via telephone and email * Handle customer complaints in a calm, professional manner * Diagnose, assess, and resolve problems or issues * Monitor progress of delivery routes * Scan haul-away pods and verify stamps * Process changes or cancellations to delivery orders At a minimum, you'll need: * Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. It'd be great if you also have: * High school diploma or equivalent * 1-year related experience preferably within a call center environment * Strong customer service skills and the ability to satisfactorily resolve issues * Solid ability to multitask with exceptional organizational skills * Ability to thrive under pressure while delivering solutions that exceed customer expectations Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits * Comprehensive medical, dental, and vision plans * 401(k) retirement plan with up to 5% company match * Pre-tax accounts to help streamline eligible expenses * Company-paid disability and life insurance * Employee Assistance Program (EAP) * Career and Leadership Development Programs * Paid time off, company holidays, and volunteer days Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

NC Call Center Specialists Greater Wilmington, NC Area Corning Credit Union is seeking Call Center Specialists to join our team in the Wilmington, NC market. Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA. We exist solely to serve our members. We're committed to helping our members prosper by being a trusted advisor for financial services. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team. If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve. Role Summary: As a Call Center Specialist I, you will build lasting member relationships with every interaction, troubleshoot, and resolve member questions, perform a variety of financial transactions, and educate members on the products and services that best meet their financial needs. Essential Job Duties Maintain appropriate knowledge of core systems and CCU's products and services Answer incoming calls and member questions in a prompt and professional manner Present and explain beneficial products to members and assist in meeting their vast financial needs Open new memberships, accounts, and services Assist members with requests for account research needs Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures Proactively educate members on the ease of doing business with CCU through our many electronic service channels Also assumes responsibility for other projects or duties as required or assigned Required Competencies Strong customer service and interpersonal skills with the ability to connect well with members via the telephone Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment Possesses exceptional verbal and written communication skills Exceptional attention to detail Strong problem-solving skills Confidence in promoting appropriate products and services Technical aptitude with experience using mobile banking and other apps or financial services Education Requirements A bachelor's degree or other form of secondary education is preferred, commensurate work experience will also be considered A high school diploma or GED is required Experience Requir ements Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate Communication Skills Requirements The ability to read and comprehend moderate to advanced instructions and correspondence The ability to write moderate to advanced correspondence within professional etiquette standards The ability to effectively present information in one-on-one and group situations Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the role. Ability to work in a repetitive motion for a lengthy period of time Ability to work within a fast-paced call center environment Regular use of computer required Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. ADP Privacy Policy | ADP Legal Policy

Transportation Customer Service Representative - Regular Full-Time GENERAL STATEMENT OF JOB Under general supervision performs shift work at the Reservations and Customer Service Center and at the Ticket Office(s). Effectively interacts with customers either in person, via telephone, or on-line, providing timely and accurate information regarding transportation services, baggage handling, customer service, and general information pertaining to Bald Head Island. Sells ferry tickets and makes transportation reservations. Collects and accounts for ferry ticket revenue during the shift. Maintains accurate records and data relevant to passenger ridership and customer service contacts. Completes various reports in a timely manner. Reports to Lead Customer Service Representative. ILLUSTRATIVE EXAMPLES OF WORK NOTE: The illustrative examples of work listed below are not an exhaustive list of duties and responsibilities performed by the position. The examples are intended to represent the level and type of work performed. This list is not to be considered or represent an employment contract. Essential Functions: Answers telephone and makes transportation reservations, receives inquiries, provides requested information or refers caller to appropriate source. Enters arrival and departure tram reservations into transportation software. Maintains knowledge of current events, activities, and hours of operation at various venues and entities on the island. Responsible for accurate accounting of shift cash bank. Forwards phone lines to Ticket Offices when Customer Service Center is not staffed. Performs administrative duties and compiles data for special projects or reports, as assigned, ensuring completion by specified deadlines. Utilizes computerized equipment to enter necessary information. Deep Point Reservations and Customer Service Center: Responsible for entering arrival and departure tram reservations into transportation software. Stays abreast of ferry schedules for arrival and departure times. Ensures that guests can arrive and depart in a timely fashion. Analyzes reservations list and communicates with Rental Relations and others as needed to identify possible duplicate or other potential invalid reservations. Provides information and assistance to guests, property owners, and visitors. Interfaces with public by telephone and on-line. Cross-train in ticket offices to ensure continuity of operations on all shifts and locations as needed. Deep Point Ferry Landing Ticket Offices: Greets arriving guests, collects fees for ferry tickets, checks-in customers upon arrival for their tram reservation. Uses various media to collect payments including cash, checks, and credit card machines. Provides receipts. Compiles reports accounting for daily, weekly, monthly passenger volume. Communicates with dock, barge, parking, and ferry personnel via VHF radio or telephone in coordinating ongoing Transportation operations, keeping all concerned team members informed. Reports malfunctions of equipment or repairs needed to proper personnel. Records lost and found items, tags items for shipments, gives to Shift Supervisor to secure pending pickup. Receives and processes transportation reservations when needed. Additional Functions: Performs other related work as required. Availability to work week-ends, holidays, and evening shifts as required. Must wear company provided uniform, and maintain professional image at all times. MINIMUM EDUCATION, TRAINING AND EXPERIENCE Graduation from high school or equivalent, one year of clerical experience and six months in a position dealing with the public; or an equivalent combination of training and experience to provide the required skills, knowledge, and abilities. SPECIAL REQUIREMENTS Basic understanding of Microsoft Office, Word, and Excel programs. Possession of a valid North Carolina driver's license.

Holly Ridge Veterinary Hospital is seeking a full-time customer service representative to join our friendly, community-focused team near the coast of North Carolina. Are you looking for a practice where collaboration, compassion, and growth are valued? Do you want to make a real difference in a thriving, pet-loving community? Have you dreamed of living near the beach with easy access to both coastal towns and the Wilmington area? Come visit us-you'll want to stay! Why Holly Ridge Veterinary Hospital Since opening in 2015, Holly Ridge Veterinary Hospital has proudly served pets and families in Holly Ridge, Sneads Ferry, Surf City, and beyond. We are a full-service small animal hospital offering wellness care, surgery, dentistry, and diagnostics. Our team is dedicated to practicing high-quality medicine while building meaningful relationships with our clients. Our hospital is fully equipped with ultrasound, digital radiography, in-house laboratory services, and a dedicated dental suite with dental radiographs. Holly Ridge itself is a gem-nestled just minutes from Topsail Island's beaches and a short drive to Wilmington or Jacksonville. It's a wonderful place to enjoy coastal living, whether you're looking for small-town charm or outdoor adventures like boating, fishing, and beach days. Benefits: A choice between two medical plans with prescription drug benefits Dental and vision coverage are available 401(k) Savings Plan with employer match, including immediate vesting Life insurance for yourself, your spouse, and eligible dependents is available Paid time off / holidays Health Savings Account available Short-term disability available Supplemental critical illness and accident plans are available Uniform allowance Employee assistance program We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We are seeking a highly motivated, customer-focused individual who enjoys working with both employees and customers. This position plays a vital role in keeping our operations running smoothly and requires a detail-oriented person who thrives in a fast-paced environment. Key Responsibilities Enter data accurately and efficiently into our computer systems. Handle daily paperwork, filing, and other administrative tasks. Collaborate with team members and maintain a positive, professional demeanor with customers. Multi-task effectively while staying organized and meeting deadlines. Qualifications Skills & Qualifications People-oriented: Must be a strong communicator and team player with a friendly, approachable attitude. Computer proficiency: Must be highly skilled in Microsoft Word and Excel, with the ability to quickly learn new programs. Organization & time management: Capable of juggling multiple priorities in a fast-paced setting. Attention to detail: Ensures data accuracy and maintains high standards in all work performed. Preferred Qualifications High school diploma or equivalent; some college coursework or associate degree preferred. 1-2 years of office, administrative, or customer service experience (preferred but not required). Strong written and verbal communication skills. Ability to maintain confidentiality and handle sensitive information. Comfortable working independently and as part of a team. Ability to adapt to changing priorities while maintaining professionalism.