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The differences between customer service associates and customer service associate/cashiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service associate and a customer service associate/cashier. Additionally, a customer service associate has an average salary of $31,709, which is higher than the $26,933 average annual salary of a customer service associate/cashier.
The top three skills for a customer service associate include patients, sales floor and plumbing. The most important skills for a customer service associate/cashier are front end, cash handling, and customer service.
| Customer Service Associate | Customer Service Associate/Cashier | |
| Yearly salary | $31,709 | $26,933 |
| Hourly rate | $15.24 | $12.95 |
| Growth rate | -4% | -4% |
| Number of jobs | 380,943 | 253,728 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 35% | High School Diploma, 41% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
Customer service associates and customer service associate/cashiers have different pay scales, as shown below.
| Customer Service Associate | Customer Service Associate/Cashier | |
| Average salary | $31,709 | $26,933 |
| Salary range | Between $24,000 And $40,000 | Between $21,000 And $33,000 |
| Highest paying City | Richmond, CA | - |
| Highest paying state | California | - |
| Best paying company | Fidelity Investments | - |
| Best paying industry | Finance | - |
There are a few differences between a customer service associate and a customer service associate/cashier in terms of educational background:
| Customer Service Associate | Customer Service Associate/Cashier | |
| Most common degree | Bachelor's Degree, 35% | High School Diploma, 41% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service associates' and customer service associate/cashiers' demographics:
| Customer Service Associate | Customer Service Associate/Cashier | |
| Average age | 40 | 40 |
| Gender ratio | Male, 38.4% Female, 61.6% | Male, 24.4% Female, 75.6% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |