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The differences between customer support technicians and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer support technician and an administrative technical support. Additionally, an administrative technical support has an average salary of $46,753, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for a customer support technician include customer service, customer support and SQL. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Customer Support Technician | Administrative Technical Support | |
| Yearly salary | $36,361 | $46,753 |
| Hourly rate | $17.48 | $22.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 117,102 | 186,858 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Customer support technicians and administrative technical supports have different pay scales, as shown below.
| Customer Support Technician | Administrative Technical Support | |
| Average salary | $36,361 | $46,753 |
| Salary range | Between $23,000 And $56,000 | Between $29,000 And $75,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Adobe | AIG |
| Best paying industry | Technology | - |
There are a few differences between a customer support technician and an administrative technical support in terms of educational background:
| Customer Support Technician | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 52% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between customer support technicians' and administrative technical supports' demographics:
| Customer Support Technician | Administrative Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |