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The differences between customer support technicians and junior technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer support technician and a junior technician. Additionally, a junior technician has an average salary of $39,417, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for a customer support technician include customer service, customer support and SQL. The most important skills for a junior technician are customer service, HVAC, and fall protection.
| Customer Support Technician | Junior Technician | |
| Yearly salary | $36,361 | $39,417 |
| Hourly rate | $17.48 | $18.95 |
| Growth rate | 10% | 10% |
| Number of jobs | 117,102 | 103,780 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 34% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
A junior technician is responsible for supporting senior technicians on maintaining the efficiency and optimal performance of various hardware and software systems and applications. Junior technicians assist the end-users and employees on troubleshooting inconsistent programs, identifying its complexities, and reporting findings to the management for resolution. They also update the systems' features to increase its operational productivity and maintain system recoveries. A junior technician must have excellent knowledge of the technology industry, as well as a strong command on programming language and system codes, especially on conducting system analysis and installing applications.
Customer support technicians and junior technicians have different pay scales, as shown below.
| Customer Support Technician | Junior Technician | |
| Average salary | $36,361 | $39,417 |
| Salary range | Between $23,000 And $56,000 | Between $26,000 And $57,000 |
| Highest paying City | New York, NY | Alexandria, VA |
| Highest paying state | New Jersey | New York |
| Best paying company | Adobe | Citi |
| Best paying industry | Technology | Technology |
There are a few differences between a customer support technician and a junior technician in terms of educational background:
| Customer Support Technician | Junior Technician | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 34% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between customer support technicians' and junior technicians' demographics:
| Customer Support Technician | Junior Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 82.9% Female, 17.1% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |