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The differences between customer support technicians and technical support trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer support technician and a technical support trainer. Additionally, a technical support trainer has an average salary of $45,722, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for a customer support technician include customer service, customer support and SQL. The most important skills for a technical support trainer are customer service, product support, and technical support.
| Customer Support Technician | Technical Support Trainer | |
| Yearly salary | $36,361 | $45,722 |
| Hourly rate | $17.48 | $21.98 |
| Growth rate | 10% | 10% |
| Number of jobs | 117,102 | 168,898 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
Customer support technicians and technical support trainers have different pay scales, as shown below.
| Customer Support Technician | Technical Support Trainer | |
| Average salary | $36,361 | $45,722 |
| Salary range | Between $23,000 And $56,000 | Between $25,000 And $82,000 |
| Highest paying City | New York, NY | Mountain View, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Adobe | T.D. Williamson |
| Best paying industry | Technology | Technology |
There are a few differences between a customer support technician and a technical support trainer in terms of educational background:
| Customer Support Technician | Technical Support Trainer | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between customer support technicians' and technical support trainers' demographics:
| Customer Support Technician | Technical Support Trainer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 64.3% Female, 35.7% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |