Director global operations vs head operator

The differences between directors global operations and head operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a director global operations and a head operator. Additionally, a head operator has an average salary of $138,787, which is higher than the $119,436 average annual salary of a director global operations.

The top three skills for a director global operations include oversight, customer service and project management. The most important skills for a head operator are analytics, customer service, and project management.

Director global operations vs head operator overview

	Director Global Operations	Head Operator
Yearly salary	$119,436	$138,787
Hourly rate	$57.42	$66.72
Growth rate	6%	6%
Number of jobs	130,750	101,974
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 59%
Average age	44	44
Years of experience	6	6

What does a director global operations do?

A director of global operations is in charge of spearheading and overseeing the business processes involved in international operations. Their responsibilities revolve around coordinating with analysts to identify the best practices for optimal performance and services, setting goals and objectives, monitoring sales progress, devising strategies to find new business and marketing opportunities, and identifying customer needs. Furthermore, as a director of global operations, it is essential to lead and encourage the workforce to reach goals and new milestones, all while implementing the company's policies and regulations.

What does a head operator do?

A head operator performs varied duties and responsibilities for an organization. These include striving to achieve the highest safety level with company safety policies and procedures, implementing new CRM platforms for various agents and channels, examining and monitoring the use of the new CRM, and overseeing business case analysis. As the head operator, you are responsible for restructuring the duties and responsibilities within logistics, service, and inventory control. You are also responsible for reducing business risk by developing and enforcing tighter security for network infrastructure.

Director global operations vs head operator salary

Directors global operations and head operators have different pay scales, as shown below.

	Director Global Operations	Head Operator
Average salary	$119,436	$138,787
Salary range	Between $73,000 And $193,000	Between $79,000 And $243,000
Highest paying City	Albany, NY	Providence, RI
Highest paying state	Connecticut	Rhode Island
Best paying company	Flexport	McKinsey & Company Inc
Best paying industry	Technology	Finance

Differences between director global operations and head operator education

There are a few differences between a director global operations and a head operator in terms of educational background:

	Director Global Operations	Head Operator
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Director global operations vs head operator demographics

Here are the differences between directors global operations' and head operators' demographics:

	Director Global Operations	Head Operator
Average age	44	44
Gender ratio	Male, 76.5% Female, 23.5%	Male, 78.6% Female, 21.4%
Race ratio	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5%	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5%
LGBT Percentage	10%	10%

Differences between director global operations and head operator duties and responsibilities

Director global operations example responsibilities.

Manage outsourced operations and develop reporting oversight.
Identify regulatory risk for Mexico technology requirements and lead in-flight RFP for new provider to meet government digital certification requirements.
Implement best practices and metrics to centrally capture, monitor and improve customer experience within the CRM platform.
Develop global CRM migration strategy.
Coordinate internal control reviews and oversight.
Increase collaboration and visibility of international teams by developing SharePoint site with employee contact information for all countries.

Head operator example responsibilities.

Manage all social media outlets (Facebook.
Lead the road-map to SaaS offering and implement DevOps.
Manage technology build out of new office space and data center facilities for Americas.
Manage all purchase orders, inventory, A/P, A/R, payroll, and all credit card forms.
Manage all security and compliance relate items including SOX, HIPAA, internal controls, and FDA validation requirements.
Design and implement disaster recovery in the cloud and manage routine maintenance of the cloud environment and business relationship.

Director global operations vs head operator skills

Common director global operations skills

Oversight, 10%
Customer Service, 9%
Project Management, 7%
Global Operations, 6%
Continuous Improvement, 5%
Process Improvement, 3%

Common head operator skills

Analytics, 8%
Customer Service, 7%
Project Management, 7%
Oversight, 7%
Continuous Improvement, 6%
KPIs, 6%

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Director Global Operations
Director Global Operations vs Head Operator

Updated January 8, 2025

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