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Field technical representative vs field technical specialist

The differences between field technical representatives and field technical specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field technical representative and a field technical specialist. Additionally, a field technical specialist has an average salary of $69,467, which is higher than the $52,665 average annual salary of a field technical representative.

The top three skills for a field technical representative include customer service, technical support and customer satisfaction. The most important skills for a field technical specialist are technical support, troubleshoot, and customer satisfaction.

Field technical representative vs field technical specialist overview

Field Technical RepresentativeField Technical Specialist
Yearly salary$52,665$69,467
Hourly rate$25.32$33.40
Growth rate4%10%
Number of jobs200,868183,996
Job satisfaction--
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 50%
Average age4742
Years of experience22

What does a field technical representative do?

Owning wide knowledge about an application, a field technical representative ensures that the customer knows how to use any application by providing technical support and solving issues if one arises. They also give advice on what application is best to use for a certain concern. They can also evaluate and give an honest review to further improve the application. They help companies install the application and apply every bit of enhancements incorporated in it to the best of their advantage.

What does a field technical specialist do?

Field technical specialist has the best skills necessary to provide technical support to any company who are having problems with applications or who wants to venture on new applications or operating systems. They also train staff on products and applications worth using for the betterment of the company. They also design and develop web pages to provide a digital presence and promote businesses' programs and products. They have the capability to troubleshoot hardware and software if problems arise.

Field technical representative vs field technical specialist salary

Field technical representatives and field technical specialists have different pay scales, as shown below.

Field Technical RepresentativeField Technical Specialist
Average salary$52,665$69,467
Salary rangeBetween $35,000 And $77,000Between $50,000 And $95,000
Highest paying CityBattle Creek, MI-
Highest paying stateMaryland-
Best paying companyMSC Software-
Best paying industryTechnology-

Differences between field technical representative and field technical specialist education

There are a few differences between a field technical representative and a field technical specialist in terms of educational background:

Field Technical RepresentativeField Technical Specialist
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 50%
Most common majorBusinessBusiness
Most common collegeUniversity of Pennsylvania-

Field technical representative vs field technical specialist demographics

Here are the differences between field technical representatives' and field technical specialists' demographics:

Field Technical RepresentativeField Technical Specialist
Average age4742
Gender ratioMale, 75.3% Female, 24.7%Male, 84.9% Female, 15.1%
Race ratioBlack or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2%Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%
LGBT Percentage6%11%

Differences between field technical representative and field technical specialist duties and responsibilities

Field technical representative example responsibilities.

  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Update systems with new application and OS version.
  • Write, implement, and maintain SQL queries and reports.
  • Attend advanced training courses for PC OS and hardware troubleshooting.
  • Maintain the SQL database, track updates per version of server, and replace system files.
  • Handle a large volume of tech support issue via remote desktop and phone calls and performance of administrative functions.
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Field technical specialist example responsibilities.

  • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
  • Collaborate with telecommunication team to troubleshoot T1 to OC12.
  • Maintain corporate PC standards on software through SMS packaging and reporting.
  • Train in software for multiple surface equipment operations, including satellites and routers.
  • Train technicians on POS systems and ensure adherence to best practices in providing support.
  • Focuse on electronic equipment used for monitoring various environmental parameters, such as hydrology, water quality, and GPS.
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Field technical representative vs field technical specialist skills

Common field technical representative skills
  • Customer Service, 20%
  • Technical Support, 19%
  • Customer Satisfaction, 9%
  • Product Knowledge, 6%
  • Technical Issues, 4%
  • Cooling Towers, 3%
Common field technical specialist skills
  • Technical Support, 14%
  • Troubleshoot, 12%
  • Customer Satisfaction, 8%
  • Technical Assistance, 7%
  • PC, 6%
  • Technical Issues, 5%