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The differences between field technical representatives and technical support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field technical representative and a technical support representative. Additionally, a field technical representative has an average salary of $52,665, which is higher than the $34,758 average annual salary of a technical support representative.
The top three skills for a field technical representative include customer service, technical support and customer satisfaction. The most important skills for a technical support representative are customer calls, smartphones, and technical support calls.
| Field Technical Representative | Technical Support Representative | |
| Yearly salary | $52,665 | $34,758 |
| Hourly rate | $25.32 | $16.71 |
| Growth rate | 4% | 10% |
| Number of jobs | 200,868 | 212,082 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 40% |
| Average age | 47 | 42 |
| Years of experience | 2 | 2 |
Owning wide knowledge about an application, a field technical representative ensures that the customer knows how to use any application by providing technical support and solving issues if one arises. They also give advice on what application is best to use for a certain concern. They can also evaluate and give an honest review to further improve the application. They help companies install the application and apply every bit of enhancements incorporated in it to the best of their advantage.
Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. Furthermore, a Technical Support Representative must coordinate with supervisors at all times, remain patient and proactive, and as well as maintain and organize records of each handled calls.
Field technical representatives and technical support representatives have different pay scales, as shown below.
| Field Technical Representative | Technical Support Representative | |
| Average salary | $52,665 | $34,758 |
| Salary range | Between $35,000 And $77,000 | Between $27,000 And $44,000 |
| Highest paying City | Battle Creek, MI | Boston, MA |
| Highest paying state | Maryland | Maryland |
| Best paying company | MSC Software | HP |
| Best paying industry | Technology | Technology |
There are a few differences between a field technical representative and a technical support representative in terms of educational background:
| Field Technical Representative | Technical Support Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between field technical representatives' and technical support representatives' demographics:
| Field Technical Representative | Technical Support Representative | |
| Average age | 47 | 42 |
| Gender ratio | Male, 75.3% Female, 24.7% | Male, 61.5% Female, 38.5% |
| Race ratio | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 6% | 11% |