Help desk analyst jobs in Baton Rouge, LA

Essential Duties & Responsibilities: * Assumes responsibility for your communication efforts, both internal to John H. Carter Co., Inc. and external, to ensure that all parties/stakeholders have a clear understanding as to accuracy and timeliness requirements * Schedule and complete installations, patches and upgrades * Perform on-the-spot client/server maintenance and troubleshooting * Application support and troubleshooting of MS Windows platforms * Provide user support in the installation, setup and maintenance of MS Office Application Suite and its components * Able and willing to be part of a call-out schedule to provide troubleshooting and resolution activities both remotely and at location (when required) * Ability to work independently in a fast-paced environment * Follow John H. Carter Co., Inc. policies, procedures and methodologies. * Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between John H. Carter Co., Inc. and its stakeholders are precise. * Basic TCP/IP network troubleshooting, system installation /integration /implementation of new hardware and software components, run programs per standard operating procedures, print reports, and other tasks as directed by the IT Manager. Please note that this role is not eligible for Visa sponsorship/assistance at this time. PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means. If you wish to become an approved agency to assist us in our employment efforts, please submit your request to ***********************

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Are you interested in joining a collaborative team at a fast-moving AM200 law firm that offers a small firm atmosphere? Would you like to work with professionals dedicated to delivering top-quality representation for clients? Are you seeking an office environment where your contributions are valued and appreciated? Butler Snow LLP is currently seeking an experienced IT Support Analyst to join one of our office locations: Birmingham, AL, Austin, TX or Baton Rouge, LA. Take your career to new horizons and come work with us! What you would do: * Diagnose and resolve issues associated with Firm software applications and operating systems * Diagnose and resolve firm owned hardware device issues (terminals, desktops, laptops, conference room technology, phone handsets) * Create knowledgebase KB articles, as required to equip Helpdesk to resolve issues in the future without requiring escalation * Work with other IT teams to track recurring technology issues to resolution * Effectively utilize vendor support as needed * Identify and recommend production customizations and enhancements * Assist with implementation of new technology deployments or upgrades * Special projects as assigned by either the IT Support Manager or Chief Information Officer * Participate in after-hours on-call rotation for Helpdesk emergency tickets * Configuring integrated conference room technology, including equipment installation and troubleshooting What you bring: * Minimum of 2-3 years of experience in IT support * Strong problem solving and analytical skills, organizational skills, and attention to detail * Ability to work under short deadlines and demanding environments * Excellent customer service skills are a must. Daily interface with end-users will require someone with patience and understanding while assisting with issues * Prioritize providing a solution to the requester minimizing disruption, but tracking long term issues to full resolution to avoid future recurrences * Exhibit good judgment, diplomacy, and tact while working with both internal and external contacts * Maintain a high level of professionalism, integrity, and discretion in interactions with internal and external contacts * Able to organize and prioritize personal workload in a fast-paced work environment * Working knowledge of various operating platforms ex. (Windows, MacOS, iOS, Android) * Excellent oral and written communication skills. What you gain: * A phenomenal team in an extraordinary firm * Ability to grow professionally and personally * Excellent benefits: * Medical, Dental and Vision with wellness component * Free Telehealth coverage * Short- and Long-Term Disability * Pet Insurance * 401K and profit sharing (after completion of eligibility requirements) * Generous Paid Time Off Plus Paid Holidays * Tuition Reimbursement * In-house training and development If you like to learn new skills, take initiative, and solve problems and do not wait to be asked, this may be the role for you. Butler Snow is a values-driven organization with a strong sense of community. We are actively involved in community projects in our 25 plus offices throughout the United States through the Butler Snow Foundation. At Butler Snow, we believe inclusion is a key driver of innovation and creativity. We have long been committed to fostering, maintaining, and celebrating an environment where creative solutions and new ideas are welcomed. We believe our diverse workforce contributes to our competitive advantage. 002

Job DescriptionRole : End User Technical Support Analyst (Desktop Support) Duration: Longterm Scope: • Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems. • Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages. • Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration. Expertise and/or relevant experience in the following areas are mandatory: • Active Directory Domain Services • Windows Imaging and Driver Management • User Profile analysis and migration • Customer Service Skills • Advanced troubleshooting with basic hardware and software components Expertise and/or relevant experience in the following areas are desirable but not mandatory: • Experience in deployments with Microsoft System Center Configuration Manager • Desktop and Mobile Device imaging and user transition • Third party software to be migrated and handled on a case-by-case basis Powered by JazzHR XklewyJoLC

The Opportunity Bellwether Technology is an established IT Managed Service Provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years. We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has earned Bellwether recognition as a “Top Workplace” by The Times-Picayune for seven consecutive years. We are especially proud of this recognition as it's based on feedback from our own team. We are seeking a proactive, customer-focused Technical Support Specialist to join our team. This role combines onsite client support with field deployments, giving you the opportunity to directly impact client operations and satisfaction. The Ideal Candidate The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and collaborating in a fast-paced environment. They bring at least one year of IT help desk or technical support experience (internships or volunteer experience accepted), a customer-first attitude, and the ability to communicate technical concepts clearly to non-technical users. Certifications such as CompTIA A+, Network+, or Security+ are preferred. This person will be available to be deployed client sites frequently, so the ability to travel to and from client sites is a must. Your Daily Impact Provide technical support for incidents and requests involving hardware, software, and network issues. Troubleshoot and resolve desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, and general printer repairs. Manage deployments for enterprise-level workstations and tablets. Create and track service tickets, escalating as needed to teammates, vendors, or 3rd-party support providers. Collaborate with users to clarify issues, set expectations, and deliver exceptional service. Report client or quality concerns to management for continuous improvement. Perform Active Directory user management and collaborate with teammates to meet service delivery goals. Take on additional responsibilities as assigned. Measuring Your Success Consistently resolve incidents within agreed-upon service levels. Maintain accurate and timely updates in the ticketing system. Provide excellent customer service that earns positive client feedback. Contribute to team collaboration and uphold Bellwether's service delivery standards. Beneficial Knowledge Familiarity with current versions of Windows Server. Understanding of networking technologies such as routers, switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols. Requirements Minimum 1 year in a technical support or IT help desk role (internship/volunteer work accepted). Working knowledge of Microsoft Windows desktop OS and Microsoft Office Suite. Strong written and verbal communication skills. Valid driver's license, reliable transportation, and willingness to travel to client sites within the region. Ability to lift and transport IT equipment (up to 50 lbs.) and work in varied physical settings. Team-oriented mindset and ability to prioritize tasks effectively. Completion of some college coursework in IT, computer science, or a related field (degree preferred). Compensation & Benefits: Competitive salary and performance-based bonuses Medical, dental, and vision insurance 401(k) plan with company match Paid vacation, sick leave, and holidays Certification and mileage reimbursement Professional development opportunities and company-sponsored events Friendly, business-casual work environment Additional Information: This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position. Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills Smart hands support for Server and Network devices Train the Trainer Base Salary Range: $50,000 - $55,000 per annum #LI-SV2 #LI-KUMARAN

Turner Industries is a fully diversified industrial contractor. We help move the world forward by providing responsive, innovative solutions designed to increase plant production, reduce costs, reduce downtime, and even prevent shutdowns. Headquartered in Baton Rouge, LA, Turner Industries has over 20,000 employees with offices and job sites across the United States. Our single-solution approach in the petrochemical, refining, energy, pulp and paper, and related industries has made Turner one of the nation's top industrial contractors and earned us the No. 1 spot on ABC's 2024 Top Performers list. People are at the heart of everything we do. Their safety, security, and satisfaction have always been our top priorities. For proof, look no further than our strong working relationships and extraordinary workforce. Turner Industries Group has an opening for an IT Support Technician I to join our Information Technology team in Baton Rouge, LA. The role of the Operations Support IT Technician I is to provide technical assistance to Turner employees in a friendly, reliable, and dependable manner. This includes but is not limited to processing incidents and requests from start to completion. The employee will utilize a combination of internal and external resources with the sole function of being the main point of contact for these service requests. Essential Qualifications: * Minimum High School Diploma or GED Equivalent plus 2 years of secondary education or equivalent work experience * Minimum of 6 months experience in an IT Support Role * Credentials preferred * Must be a customer service minded professional * Must possess excellent communication, interpersonal, organizational, and problem-solving skills * Post-offer drug/alcohol screen and physical evaluation and background check * Pass the required safety courses and comply with all required safety guidelines for OSHA, TWIC, and site-specific standards * Maintain a current valid Louisiana Driver's license * Meet Operations Support customer service standards * Some knowledge of computer and common software applications such as Microsoft Office and Google Workspace; ability to communicate effectively orally and in writing, understand and execute oral and written instructions, and organize workload; must have excellent interpersonal skills, be able to listen, understand and analyze problems over the phone is preferred but not necessary * Applicant/employee must not pose a direct threat to the health or safety of others in the workplace Functional Requirements: Address users in a friendly, courteous, and professional manner at all times; answer, evaluate and prioritize incoming voice and electronic customer requests; document all information given and received in the service desk application to track calls, emails, walk-ups, and project tasks; manage time and assignments efficiently to complete all ongoing projects, tasks, and deliverables; load and configure the company standard image on all new and existing computers; assist in maintaining an accurate inventory of computers, peripherals and software including but not limited to keeping records updated as needed in the help desk system; adhere to all company and operations support policies, procedures, and standards; advise and instruct end users on the necessary activities to achieve solutions and minimize call back; answer users inquire in person and/or via telephone concerning computer issues including hardware, software, and network; install hardware and peripheral components including but not limited to monitors, keyboards, printers, and other misc. hardware; all hardware and software vendors to request service regarding defective products; participate in on-call rotation as assigned; perform additional assignments per supervisor's direction Compensation Final agreed upon compensation is based upon individual qualifications and experience. Benefits Depending on your employment status, benefits include health, dental, vision, life, ADD, voluntary life / ADD, disability benefits, leaves of absence, 401k, paid time off, paid holidays, telehealth access, and employee assistance program. Physical Involvement: Employee may be required to do the following: reaching in all directions; handling and manipulating objects and materials; coordinating the movement of eyes, hands and fingers to operate machines and equipment; lifting 30 to 50 pounds from ground level, waist level, and/or overhead; carrying objects, etc.; standing; sitting; walking; seeing with or without correction; hearing with or without correction; typing/data entry Turner Industries is an equal employment opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability and/or protected veteran status in accordance with governing law.

An exciting career awaits you At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Marathon Petroleum Company LP (MPC) offers internship and co-op opportunities to high-performing college students who want meaningful hands-on experiences in their fields of study. The following core values guide MPC's approach to doing business: Safety & Environmental Stewardship, Integrity, Respect, Inclusion, and Collaboration. Interns and co-ops work side by side with experienced professionals as contributing members of diverse work teams who create value for the company's shareholders. MPC believes that how we conduct our business is just as important as the bottom line. Responsibilities: A co-op/internship with MPC Information Technology can provide you the valued experience needed to work in today's competitive working environment while delivering efficient and innovative solutions. MPC ITS offers a diverse set of opportunities which gives you exposure to different areas of our business. With the potential to have multiple sessions and opportunities, you will gain valuable real-world experience while enhancing your skill set in one or more of the following IT job positions: Business Systems Analysis Intern: Acts as a liaison between IT and business units for translating business requirements into the development, implementation, and enhancement of new and existing systems. Identifies and evaluates new IT capabilities to improve business outcomes while recommending and communicating appropriate solutions and/or enhancements to current systems. Develops and executes processes for creating, managing, and executing quality assurance for technology solutions. Manages and or coordinates incident management execution in collaboration with internal and external parties. Cloud Engineering Intern: Supports development and execution of cloud strategy within Marathon's existing IT infrastructure. Implements Marathon's cloud strategy from a technical perspective, including design, planning, integration, automation, maintenance, and support of cloud architecture. May work with stakeholders across Marathon to evaluate public and private cloud systems to identify and deliver appropriate solutions. Cybersecurity Intern: Evaluates, tests, monitors, and maintains information technology (IT) and operational technology (OT) cybersecurity policies and procedures. Ensures adherence to identity management processes and controls to meet specific cybersecurity standards. Identifies security risks and exposures (data, application, infrastructure, devices etc.) and suggests measures to prevent future incidents and improve cybersecurity. Employ techniques and procedures for conducting risk assessments and compliance audits for IT and OT. Investigates and remediates security incidents such as intrusion, frauds, attacks, or leaks. Determines potential cybersecurity threats, coordinates preventive actions across the network leveraging intelligence from multiple internal and external sources and cybersecurity technologies. Identifies threat actors and their techniques, tools, and processes to identify and mitigate cybersecurity risks. Infrastructure Engineering & Operations Intern: Interns will focus on either Platform Engineering or Operational Technology (OT) Engineering. Both roles support routine maintenance, performance testing, and basic troubleshooting of infrastructure systems to ensure optimal reliability. Responsibilities include assisting with system configuration, backup and recovery procedures, analyzing performance data, and documenting solutions. OT Engineering interns additionally support industrial control systems such as HMIs and PLCs, collaborating with engineers and business teams to meet operational and technical requirements. Software Development Intern: Interns will focus on either Software Engineering or Quality Assurance (QA) Engineering, both collaboratively contribute to the software development lifecycle by ensuring both functionality and quality. The Software Engineering intern focuses on designing, developing, testing, and deploying enterprise software solutions, emphasizing automation, security, and continuous improvement. This role involves applying engineering best practices, participating in code reviews, and documenting technical requirements and designs. Meanwhile, the QA intern supports the validation of these solutions through manual and automated testing, assisting in the development of test strategies, creation/execution of test scripts, and reporting bugs. They work closely with cross-functional teams to uphold quality standards across releases and contribute to documentation, automation, and the ongoing enhancement of QA processes within an Agile environment. Qualifications: + Desired Majors: Computer Science & Engineering; Computer Science & Engineering Technology; Management Information Systems; Computer Information Systems; Information Systems & Analytics; Computer Engineering; Software Engineering and Computer Science; and other related IT disciplines + Strong academic performance + Candidates must be authorized to work in the US on a full-time indefinite basis without the need for employment visa sponsorship now or in the future. + Concurrent enrollment in a degree seeking program throughout duration of experience + Military experience a plus + Min - $24.95 per hour/Max - $31.19 per hour + We hire for the following locations: Corporate: Findlay, OH, San Antonio. TX; Refineries: Martinez, CA, Texas City, TX, Anacortes, WA, Garyville, LA Learn more about Marathon Petroleum's benefits at ********************* As an energy industry leader, our career opportunities fuel personal and professional growth. Location: Findlay, Ohio Additional locations: Anacortes WA Refinery, Galveston Bay Refinery, Garyville LA Refinery, Martinez CA Refinery, San Antonio, Texas Job Requisition ID: 00018342 Location Address: 539 S Main St Education: Employee Group: Full time Employee Subgroup: Intern Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here (*********************************************************************************************************************************** . If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at *************************************** . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at ************************* .The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. Equal Opportunity Employer: Veteran / Disability We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role. About Marathon Petroleum Corporation Marathon Petroleum Corporation (MPC) is a leading, integrated, downstream energy company headquartered in Findlay, Ohio. The company operates the nation's largest refining system. MPC's marketing system includes branded locations across the United States, including Marathon brand retail outlets. MPC also owns the general partner and majority limited partner interest in MPLX LP, a midstream company that owns and operates gathering, processing, and fractionation assets, as well as crude oil and light product transportation and logistics infrastructure.

**_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Civil Services, LLC **_SALARY:_** $15.00-$16.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** + Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests. + Operates within established guidelines and procedures to independently deliver a full range of services to the customer . + Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool. + Provide assistance and information to the customer in a prompt manner. + Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilizing appropriate follow-through, and logging all customer interactions for escalated matters. + Mobile telephony and device support. + Video Conference Unit Troubleshooting. + IP Telephony setup and support. + Creation of end user accounts and setting permissions. + Provide end user device management and support, including desktops, laptops, and PDAs. + Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications. + Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations). + Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major Incident Management Team. + Manage continuous improvement through ongoing collection of data and information regarding customer requirements. + Monitor and report on performance of IT systems and services. + Understand and respond to others' using active listening skills and tactful communication. + Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding. + Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication. + Ensures customer satisfaction through follow-up and special efforts. + Resolve issues following the parameters and guidelines of the client. + Identify potential system problems and escalate to department contact for resolution. + Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness. + Assist new employees with training through shadowing opportunities and explanation of work process. + Other duties as assigned. **Qualifications** **Here's What You Need** + High school diploma or GED required. + Experience preferred Service Desk or Customer Service experience + Two (2) to five (5) years of experience in computer systems, customer support or IT support. + Experience with ServiceNow IT Service Management System. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. + Strong ability to speak with clarity and articulation. + Strong communication skills; both verbal and written. + High degree of comprehension of the issues presented by customers. + High degree of problem solving Internal/External Relationships. + Apply discretion resulting in appropriate/desired resolutions. + Ability to analyze issues and determine root causes and identify appropriate solutions. + Ability to connect and build relationships with customers via virtual methods, phone, and email. + Ability to independently solve problems. + Effective listening skills including the cognitive ability to locate and convey requested information + The ability to successfully handle customer requests and documents in work management tools and applications. + Willingness to take initiative with attention to detail. + Proactive and flexible. + Must have a positive attitude. + Tolerance to deal with difficult customers and stressful situations. + Fluidity to work well in teams as well as independently. + Ability to take phone contacts and answer emails simultaneously. + Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents + Sound analytic and cognitive ability to troubleshoot technical problems. + Speaks with clarity, articulation, and is aware of own non-verbal communication. + Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress. + Demonstrate ability to learn quickly and thrive in a high-energy team environment. + Must be able to work independently, as well as with a team. + Ability to function in a diverse work environment. + Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint. **Desired Qualifications:** + Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a related field. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to:** IT Service Supervisor **Working Conditions** + Professional remote office environment. + Ability to work nights and weekends (M-F 8AM-4:30PM EST training schedule) + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $15.00 - USD $16.00 /Hr. Submit a Referral (******************************************************************************************************************************* **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103621_ **Category** _Customer Service/Support_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_

Field Services Courier 1.0 Corporate Job Title Field Services Courier 2.0 Reporting Relationships Operations Manager Pick-up, transport and deliver samples, equipment, supplies, documents and other work related items as per the direction of designated Operations personnel. Perform these tasks while acting in a professional and dignified manner so as to maintain the Company's respected and trusted reputation. 4.0 Minimum Requirements • Requires a H.S. Degree (or equivalent). • Must have a valid motor vehicle driver's license. • Must have a maintained and insured personal vehicle, unless a Company use vehicle is provided. • Must be dependable and be able to work independently with minimal supervision. Must be able to effectively communicate and maintain a professional appearance. 5.0 Fitness for Duty - Physical Demands • Refer to Appendix 1 of Section 2.1.2a of the Safety Manual, Medical Evaluations for details on Fit for Duty - Physical Demands for this position. • The ability to perform all tasks listed is a requirement for this job description 6.0 Responsibilities • Maintain regular contact with Operations Department in order to receive work orders and schedules. • Possess and maintain a vehicle in order to perform duties in a timely manner. • Operate vehicle in a safe manner.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Role : End User Technical Support Analyst (Desktop Support) Duration: Longterm Scope: • Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems. • Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages. • Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration. Expertise and/or relevant experience in the following areas are mandatory: • Active Directory Domain Services • Windows Imaging and Driver Management • User Profile analysis and migration • Customer Service Skills • Advanced troubleshooting with basic hardware and software components Expertise and/or relevant experience in the following areas are desirable but not mandatory: • Experience in deployments with Microsoft System Center Configuration Manager • Desktop and Mobile Device imaging and user transition • Third party software to be migrated and handled on a case-by-case basis

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ . + _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application support_ . + _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ . + _Effective communications (written and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . + _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ . **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $105k - $140k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Turner Industries is a fully diversified industrial contractor. We help move the world forward by providing responsive, innovative solutions designed to increase plant production, reduce costs, reduce downtime, and even prevent shutdowns. Headquartered in Baton Rouge, LA, Turner Industries has over 20,000 employees with offices and job sites across the United States. Our single-solution approach in the petrochemical, refining, energy, pulp and paper, and related industries has made Turner one of the nation's top industrial contractors and earned us the No. 1 spot on ABC's 2024 Top Performers list. People are at the heart of everything we do. Their safety, security, and satisfaction have always been our top priorities. For proof, look no further than our strong working relationships and extraordinary workforce. Turner Industries Group has an opening for an IT Support Technician I to join our Information Technology team in Baton Rouge, LA. The role of the Operations Support IT Technician I is to provide technical assistance to Turner employees in a friendly, reliable, and dependable manner. This includes but is not limited to processing incidents and requests from start to completion. The employee will utilize a combination of internal and external resources with the sole function of being the main point of contact for these service requests. Essential Qualifications: Minimum High School Diploma or GED Equivalent plus 2 years of secondary education or equivalent work experience Minimum of 6 months experience in an IT Support Role Credentials preferred Must be a customer service minded professional Must possess excellent communication, interpersonal, organizational, and problem-solving skills Post-offer drug/alcohol screen and physical evaluation and background check Pass the required safety courses and comply with all required safety guidelines for OSHA, TWIC, and site-specific standards Maintain a current valid Louisiana Driver's license Meet Operations Support customer service standards Some knowledge of computer and common software applications such as Microsoft Office and Google Workspace; ability to communicate effectively orally and in writing, understand and execute oral and written instructions, and organize workload; must have excellent interpersonal skills, be able to listen, understand and analyze problems over the phone is preferred but not necessary Applicant/employee must not pose a direct threat to the health or safety of others in the workplace Functional Requirements: Address users in a friendly, courteous, and professional manner at all times; answer, evaluate and prioritize incoming voice and electronic customer requests; document all information given and received in the service desk application to track calls, emails, walk-ups, and project tasks; manage time and assignments efficiently to complete all ongoing projects, tasks, and deliverables; load and configure the company standard image on all new and existing computers; assist in maintaining an accurate inventory of computers, peripherals and software including but not limited to keeping records updated as needed in the help desk system; adhere to all company and operations support policies, procedures, and standards; advise and instruct end users on the necessary activities to achieve solutions and minimize call back; answer users inquire in person and/or via telephone concerning computer issues including hardware, software, and network; install hardware and peripheral components including but not limited to monitors, keyboards, printers, and other misc. hardware; all hardware and software vendors to request service regarding defective products; participate in on-call rotation as assigned; perform additional assignments per supervisor's direction Compensation Final agreed upon compensation is based upon individual qualifications and experience. Benefits Depending on your employment status, benefits include health, dental, vision, life, ADD, voluntary life / ADD, disability benefits, leaves of absence, 401k, paid time off, paid holidays, telehealth access, and employee assistance program. Physical Involvement: Employee may be required to do the following: reaching in all directions; handling and manipulating objects and materials; coordinating the movement of eyes, hands and fingers to operate machines and equipment; lifting 30 to 50 pounds from ground level, waist level, and/or overhead; carrying objects, etc.; standing; sitting; walking; seeing with or without correction; hearing with or without correction; typing/data entry Turner Industries is an equal employment opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability and/or protected veteran status in accordance with governing law .

Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years. We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a “Top Workplace" by The Times-Picayune for seven years straight. We are especially proud of this recognition as it's based on feedback from our own team. We are seeking a proactive and customer-focused Technical Support agent to join our team. This role involves a mix of onsite client support and field deployments. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and working collaboratively in a fast-paced environment. Essential Duties and Responsibilities: Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more. Manage deployment for enterprise-level workstations and tablets. Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers. Work with users to clarify information and set proper expectations. Report client or quality concerns to management. Active Directory user management. Collaborate with team members to support client needs and service delivery goals. Other responsibilities as assigned. Requirements: Minimum 1 year of experience in a technical support or IT help desk role (internship or volunteer experience accepted). Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite. At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+) Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing. Ability to lift and transport computers and IT equipment as needed Valid driver's license, reliable transportation, and willingness to travel to client sites within the region. Ability to prioritize tasks and manage time effectively. Team-oriented mindset and customer-first attitude. Completion of some college coursework in IT, computer science, or a related field (degree preferred). Beneficial Knowledge: Experience with current versions of Windows Server. Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus. Compensation & Benefits: Competitive salary and performance-based bonuses Medical, dental, and vision insurance 401(k) plan with company match Paid vacation, sick leave, and holidays Certification and mileage reimbursement Professional development opportunities and company-sponsored events Friendly, business-casual work environment Additional Information: This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position. Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems per direction and guidance from Administrators. + Supports the integration of new technologies into existing infrastructure. + Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs. + Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports routine backup strategies and disaster recovery tests. + Reviews system performance indicators and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job DescriptionSalary: Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years.We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a Top Workplace" by The Times-Picayune for seven years straight. We are especially proud of this recognition as its based on feedback from our own team. We are seeking a proactive and customer-focused Technical Support agent to join our team. This role involves a mix of onsite client support and field deployments. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and working collaboratively in a fast-paced environment. Essential Duties and Responsibilities: Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more. Manage deployment for enterprise-level workstations and tablets. Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers. Work with users to clarify information and set proper expectations. Report client or quality concerns to management. Active Directory user management. Collaborate with team members to support client needs and service delivery goals. Other responsibilities as assigned. Requirements: Minimum 1 year of experience in a technical support or IT help desk role (internship or volunteer experience accepted). Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite. At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+) Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing. Ability to lift and transport computers and IT equipment as needed Valid drivers license, reliable transportation, and willingness to travel to client sites within the region. Ability to prioritize tasks and manage time effectively. Team-oriented mindset and customer-first attitude. Completion of some college coursework in IT, computer science, or a related field (degree preferred). Beneficial Knowledge: Experience with current versions of Windows Server. Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus. Compensation & Benefits: Competitive salary and performance-based bonuses Medical, dental, and vision insurance 401(k) plan with company match Paid vacation, sick leave, and holidays Certification and mileage reimbursement Professional development opportunities and company-sponsored events Friendly, business-casual work environment Additional Information: This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position. Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.