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Help desk analyst jobs in Bend, OR

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Help Desk Analyst
Data Center Technician
Information Systems Technician
Support Specialist
Technical Operations Specialist
Technical Support Specialist
Help Desk Specialist
Computer Technician
Information Technology Administrator
Information Technology Specialist
Service Desk Analyst
Systems Specialist
Installation Specialist
Desktop Support Analyst
Desktop Support Contractor
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Help desk analyst job in Bend, OR

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $49k-72k yearly est. 60d+ ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Help desk analyst job in Bend, OR

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-48k yearly est. 2h ago
  • Service Desk Analyst

    Teema

    Help desk analyst job in Bend, OR

    Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment? If you're passionate about technology, possess excellent communication skills, and have a servant mentality, we want to hear from you! Key Responsibilities: - Troubleshoot password resets and resolve login issues promptly. - Diagnose and resolve hardware issues, including keyboards, mice, and screens. Requirements: MUST have 1 year or more of Customer Service experience Must have approximately 1 year of Help Desk experience. Must be local to bend OR - Exceptional communication skills with a strong focus on customer service. - Hands-on experience in supporting PC peripherals, such as keyboards, printers, and mice. - Proficiency in Google Suite (Gmail, Docs, Sheets, Slides) and Microsoft Office 2007 (Excel, Word, PowerPoint, Outlook). Shift Availability: - Various shifts available from Monday to Saturday, ranging from 5 am to 9 pm. Skills and Qualifications: - Proficiency in help desk support, Windows troubleshooting, and technical support. - Strong phone and communication skills. - Energetic and driven personality, a perfect fit for our team! Experience Level: - Entry Level
    $43k-67k yearly est. 24d ago
  • Desktop Support

    Krg Technology 4.0company rating

    Help desk analyst job in Bend, OR

    · Provide floor walk support to assist end users during desktop migration. · Strong desktop support experience - Windows platform - XP, Windows 7 & 8.1 and Office 2013 · 10 -15 years of EUC desktop support experience - Demonstrated expertise in configuring, installing and troubleshooting PC systems, Windows 7 & Windows 8.1, MS office 2013 applications, Windows based applications, network configuration, TCP/IP,SQL and memory management · Strong listening skills, analytical and problem solving skills Assist users with configuring Email in smart phones · Software installation, configuration, and troubleshooting for end users · Network printer installation/configuration · Working knowledge of remote access: Remote Desktop and Virtual Private Network Additional Information All your information will be kept confidential according to EEO guidelines.
    $45k-62k yearly est. 2h ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Help desk analyst job in Bend, OR

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
    $53k-73k yearly est. 7d ago
  • IT Support Specialist

    Mosaic Community Health 4.0company rating

    Help desk analyst job in Bend, OR

    The IT Support Specialist is an integral member of the IT team. The role uses technical and customer service skills to perform, coordinate, and oversee technical duties in support of the organization, including deploying and troubleshooting hardware, software, networks, and servers. Responsibilities * Prioritize and resolve technical issues submitted by staff relating to computer workstations, email, printers, servers, network devices, passwords, etc. * Provide strong customer service, patience, and follow through * Efficiently manage daily tickets as well as project specific tasks as required * Prompt, professional, and precise support when responding to user requests. * Provide training and consultation to staff regarding applications, hardware use, and configuration * Work with IT team, staff, and Mosaic leadership to support implementation of strategic initiatives Skills & Knowledge * Advanced proficiency in various computer applications including but not limited to word processing, email, database management, and presentation software * Demonstrates strong customer service skills * Familiarity with modern office equipment including but not limited to facsimile, copier, printer, scanner, mail postage machine, telephones, etc. * Demonstrated aptitude for learning and keeping current with new * Ability to prioritize and organize multiple responsibilities while managing workloads and deadlines * Willing to work a flexible work schedule, work onsite, and accommodate organizational needs * Experience working in HIPAA regulated field * Ability to work independently * In depth knowledge of Microsoft Windows operating systems, Active Directory, DNS, DHCP, print servers, Azure, Office 365, SharePoint, as well as a solid understanding of enterprise level client server network technology Who We Are Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income. We focus on a holistic approach to patient care by incorporating behavioral health, pharmacy, and nutrition support to serve patients in the most meaningful way. At Mosaic Community Health, you will work with incredibly dedicated and mission-centered peers and be part of a dynamic team based environment. Mosaic Community Health offers more than just a job, it is a lifestyle. A lifestyle of serving others. A lifestyle of being an integral part of your community. A lifestyle that offers work/life balance. A lifestyle of enjoying the outdoors! Central Oregon offers over 300 days of sunshine a year, so enjoy a PTO day on the mountain, biking/hiking trails, or the river! A lifestyle that improves lives, including yours. Of course, we also offer a great benefit package!
    $27k-35k yearly est. 31d ago
  • IT Field Support Technician_Bend

    Gr8Ttek, LLC

    Help desk analyst job in Bend, OR

    Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr88tek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo paid certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR adg J7GiwWh
    $33k-56k yearly est. 2d ago
  • Operations Technician/Specialist

    SerÁN Bioscience

    Help desk analyst job in Bend, OR

    Job DescriptionSerán BioScience is looking for dedicated individuals who are looking to learn how to become Operations Technicians and Operations Specialists. You will play an integral role in operating and maintaining specialized equipment for the manufacturing of medicine for the use of early phase clinical FDA trials. Adhering to strict standard operating procedures (SOP) and following good manufacturing practices (GMP) are required. All necessary training is provided. Successful candidates will demonstrate strong attention to detail with a safety mindset and focus within a teamwork-based work environment to ensure collective goals are achieved. No experience or education required. Individuals with a strong work ethic, mechanical aptitude, trade skills, willingness to learn and a can-do mindset are encouraged to apply. After an initial training period, manufacturing teams are scheduled as 4/10-hour weekday. All shifts begin at 6:00 am. At Serán we aim to build a workforce that is collaborative, creative, and kind. In addition to the skills required of the role, qualified candidates will approach their work with integrity and enthusiasm to promote a principled and positive work culture. Our operations department is expanding with a high potential for individuals to grow and build their careers. Career growth expands from Technician to Specialist I/II/III and beyond. Employees are awarded generous PTO accrual, low-cost health benefits, and a 5% 401(k) contribution. Want to learn more about what we do, who we are, and how you can contribute? We look forward to seeing your application!Duties and Responsibilities Strictly follows standard operating procedures (SOP). Complies with Good Manufacturing Practice (GMP). Completes documentation, including logbooks, batch records, and quality records. Maintains an organized, clean, and stocked production area. Cleans tools, rooms, and equipment after use. Weighs, measures, subdivides, and disposes of product components. Safely handles and disposes of hazardous materials. Operates specialized machinery to manufacture pharmaceutical products under supervision. Works closely and communicates effectively with operations team. Performs other related duties as assigned. Required skills and Abilities Mechanical aptitude. Strong verbal and written communication skills. Strong organizational skills and attention to detail. Proficient in basic math. Strong time management skills with ability to meet deadlines. Ability to prioritize and ask for assistance to delegate tasks when appropriate. Ability to focus in a fast-paced environment with shifting priorities. Proficient with Microsoft Office Suite or related software. Education and Experience High School Diploma or equivalent. Coursework or experience in chemistry or manufacturing field preferred, but not required. Operations Specialist require a minimum of 1 year of GMP experience within pharmaceutical manufacturing Physical Requirements Prolonged periods of sitting or standing while monitoring equipment. Must be able to lift up to 25 pounds regularly, and up to 55 pounds occasionally. May require ability to work swing or weekend shift with the possibility of 12-hour shifts. Must be able to wear a Tyvek suit with PAPR for extended periods of time. Exposure to constant low-level equipment noise, and occasional high-level alarms. Work near heat generating equipment. Must be able to operate a forklift, training provided. Move up and down ladders, kneel, squat, balance on one foot. Move mop above head while cleaning room surfaces. Compensation correlates to skills and experience presented by selected candidate. Visit ******************************** to learn more about company culture and the community of Bend, Oregon. Benefits Summary:Serán employees accrue over four weeks of paid time off annually. Employer contributions to a retirement account begin after 90 days and do not require an employee match or vesting period. Various health plans allow employees to find the best coverage for their individual or family needs. Serán covers each employee with basic life and long-term disability, giving access to increase or add coverage. An Employee Assistance Program provides support for all things related to our employees' wellbeing. The Corporate Headquarters of Serán BioScience are located at 63047 Layton Ave, Bend, OR 97701 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $66k-95k yearly est. 8d ago
  • Onsite IT Specialist

    Hillsboro Aero Academy 3.5company rating

    Help desk analyst job in Redmond, OR

    Maintaining and optimizing our information technology systems and infrastructure. They are responsible for ensuring that the technology and digital assets of our company function smoothly, securely, and efficiently and will assist the IT Team with daily operations. This is an entry level position. Job Duties: Onsite support providing assistance to IT Team and Intevant to run troubleshooting remotely. Install remote gateway client on workstations. Installation, troubleshoot equipment (hardware), setup devices. Verifying issues reported with equipment. Act as a support technician to execute quick fixes on hardware and software. Qualifications/Licenses: Education: High School / GED Diploma, Associate Degree. Driver's License Required Skills/Experience: Technical proficiency with hardware troubleshooting and repair of end-user device maintenance and configuration. Office Suite Proficiency Customer Support to help with ticketing system. Digital Communication proficiency Preferred Skills/Experience: Technical Proficiency: A strong foundation in computer hardware, software, and operating systems is crucial. This includes knowledge of various components, troubleshooting techniques, and familiarity with both Windows and mac OS environments. Hardware Troubleshooting and Repair: Should be adept at diagnosing and resolving hardware issues, including identifying faulty components, replacing parts, and performing hardware upgrades. Software Troubleshooting: Ability to diagnose software problems, resolve conflicts, and troubleshoot issues related to operating systems, applications, and drivers. Networking Knowledge: Basic understanding of networking concepts, including IP addresses, DNS, DHCP, and Wi-Fi configurations, to troubleshoot connectivity issues. Diagnostic Tools: Familiarity with diagnostic software and tools to accurately assess hardware and software problems. Technical Documentation: Ability to document troubleshooting steps, repair processes, and solutions for future reference. Time Management: Efficiently managing tasks and prioritizing work is crucial, especially in fast-paced environments where quick problem resolution is essential. Attention to Detail: Being thorough in diagnosing issues and ensuring that all aspects of a problem are addressed can prevent future complications. Adaptability: The tech industry is rapidly evolving, so computer Hillsboro Aero Academy is an Equal Opportunity Employer
    $67k-94k yearly est. Auto-Apply 60d+ ago
  • Installation Specialist

    Cascadia Vehicle Tents

    Help desk analyst job in Bend, OR

    Job Title: Installation Specialist Reports To: Location Manager ABOUT THE COMPANY: Gathr Outdoors, a portfolio company of Centre Partners, is a diversified global company who designs and manufactures outdoor products and sporting goods. Each of Gathr's core business platforms are recognized leaders in their respective markets and are trusted partners to some of the world's most recognizable brands and retailers. Gathr's business segments include CAMP (Klymit, Rightline Gear & Cascadia Vehicle Tents), OUTDOOR (GCI Outdoor & ORCA Coolers) and RECREATION (PrideSports, Pride Manufacturing, Golf Scorecards & MacNeill Engineering). Each segment is tasked with providing industry-leading product development, engineering, design and customer service/support to its worldwide customer base. At Gathr Outdoors, we believe experiences are always more powerful when spent together outside. We are Better Together, Passionate by Nature, Blazing New Trails & Rugged for a Reason! Come join us...Everyone is welcome at our camp! ABOUT THE POSITION: This position is responsible for the receiving, handling, storing, picking, and packing activities, with the expectation of excellent customer service and quality standards being met at every turn. Must have exceptional attention to detail, the ability to track multiple facets of the warehouse at any given time to achieve and maintain inventory accuracy, and the ability to coordinate orders, track shipping times, and fulfill all product orders successfully. This position will also frequently be responsible for the installation of products onto customers vehicle, with the explicit expectation that all installations be completed with the utmost care and professionalism. Some of the essential functions and responsibilities of this position are to be able to receive, input, sort, load, and unload products, organize stock, maintain inventory, process, pack, and ship orders with a high attention to detail, inspect products for defects and report damages as needed, maintain a safe and healthy work environment, following all standards and procedures and complying with all legal regulations. When installing products onto customer vehicles it is imperative to maintain a professional attitude with sincerity and enthusiasm, effectively handle tense situations, and promptly resolve customer complaints to ensure maximum client satisfaction. This position must be able to create rapport with customers, explain the use and functionality of products, and thoroughly answer customer questions, always striving to create an excellent customer experience and lasting positive impression. RESPONSIBILITIES: Installations Thoroughly inspect customer vehicle, preferably with the customer Document any existing damage on the Vehicle Inspection Sheet Install, or assist customer with self-installing requested products Employ utmost care and professionalism throughout installation process Keep installation area tidy and free of debris at all times Gather all pertinent information prior to scheduling installation type of rack type of vehicle, etc. Accurately quote install pricing based on install parameters Showroom Help maintain orderly presentation of products, signage, and displays Customer Service Assist with answering phones Answering customer questions Any and all customer and employee interactions are to be courteous and respectful with the highest level of professionalism. Voicemail and e-mail messages are to be responded to as quickly as possible throughout the day, even if just to notify the customer that their communication was received and being addressed. Inventory Control Monitor inventory levels at all times Ensure counts are accurate Verify inventory levels for other locations as necessary, Report product on hand and/or committed Quality Assurance Assist with opening new containers Set up new products Inspect and test all new products Shipping Ensure all orders are fulfilled in a prompt and timely manner Build new pallets to replace old or broken ones as needed Manage materials for packaging skids screws bolts lumber, etc. Assist with claims process, including warranty issues Ensure claims are closed in the most timely fashion possible Gather photos Quarantine items Move items into outlet once claim has been completed Space Management Ensure warehouse is kept clean, organized, and tidy at all times Assist with the review and preparation of workflow Assist with management of space requirements Monitor equipment layout Ensure productivity, quality and customer service standards are consistently being met Equipment Maintenance Assist with inspecting equipment, tools, and machinery regularly Perform general maintenance as needed Properly trained and/or certified as required by law Maintain current certifications Submit current certifications to management for personnel file Out of Scope Projects Must willingly step into other projects as necessary Assistance in the showroom Customer pick ups and/or installations Tent repairs Duties as requested by management. QUALIFICATIONS/REQUIREMENTS: 3+ years of warehouse experience Basic experience with use of hand tools Mechanical inclination and problem solving skills SKILLS/PERSONAL QUALIFICATIONS: Ability to work in a fast-paced environment and adapt quickly to change, demonstrates learning agility with desire to grow and develop Leverages creative thinking, problem solves and generates successful solutions through strategic agility Ability to build credible, effective relationships Team player with a growth, development and challenge accepted mindset Excellent verbal and written communication and interpersonal skills Analytical with reporting fundamentals and quality decision making skills Excellent customer focus with professional presence Self-directed, motivated and the ability to organize and prioritize multiple tasks and projects Basic computer skills, with a knowledge of NetSuite most advantageous Some familiarity with Warehouse Management Systems beneficial EDUCATION AND CERTIFICATIONS: Some familiarity with Warehouse Management Systems Current Forklift Certification Knowledge of current OSHA mandates and regulations PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to communicate effectively with team members, candidates and external partners through multiple forms of technology with telephone and computer. Must be able to receive and convey information. Repetitive motions such as lifting and turning Required to lift, retrieve or reposition products weighing up to 50 pounds. Must be able to safely navigate the production facility, OSHA compliant. Normally this person is standing or walking around the facility interacting with team members. Appropriate shoes for standing on concrete flooring is recommended. WORK ENVIRONMENT: Works in warehouse & office environments. The noise level in the facility is usually moderate. Gathr Outdoors is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
    $31k-49k yearly est. 60d+ ago
  • Data Center Technician Manager

    EOS Technologies 4.1company rating

    Help desk analyst job in Prineville, OR

    OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking an experienced and proactive Data Center Technician Manager to oversee our infrastructure engineering team. The ideal candidate will lead the installation, service, maintenance, repair, and alteration of low voltage category cabling, communications cabling, and other various low voltage cabling systems. This position requires a deep expertise in fiber optics and will involve strategic leadership in racking and stacking equipment in data centers, ensuring proper installation and physical connectivity. The role demands a commitment to delivering sustainable and repeatable solutions and processes with a continuous improvement mindset while adhering to production, safety, and quality standards. KEY RESPONSIBILITIES: Oversee and coordinate the installation, service, and maintenance of low voltage category cabling and communications cabling. Lead and mentor a team in pulling cables, racking and stacking equipment, and managing cable infrastructure within the data center. Ensure quality of fiber and copper connections, oversee troubleshooting efforts, and manage complex technical challenges. Develop and enforce Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines. Manage work ticket systems and infrastructure interfaces, ensuring efficient project execution and infrastructure maintenance. Oversee documentation and validate port maps, while providing advanced troubleshooting support. Direct power distribution and cable management tasks within the infrastructure to optimize performance and safety. Lead coordination efforts with other team members to ensure projects and work orders are completed efficiently and to the highest standards. Enforce company procedures and safety regulations, and provide leadership in managing necessary information for operations management. Maintain a detailed equipment and supplies inventory and respond to emergency situations to resolve immediate client concerns and meet service level agreements (SLAs). Drive the escalation process for complex technical issues, ensuring they are resolved by appropriate team members. Lead the usage of specialized equipment like DSX 5000 tester/OTDR Tester, oversee programming of testers, and manage test results efficiently. TEAMWORK: Chair meetings, workshops, training, and seminars to provide information and updates required to perform job functions. Foster a collaborative team environment, setting performance targets and leading the team to meet established goals. Act as a mentor and coach to team members, promoting continuous learning and professional development. Propose and implement process improvements to enhance operational efficiency and service quality ESSENTIAL CRITERIA: Associate degree or higher in a technology services/technical discipline, or equivalent work experience. 5+ years of experience in leading teams and managing installations, services, and maintenance of low voltage cable infrastructure systems. Demonstrated ability to install, terminate, and test low voltage cables, with a strong focus on leadership in fiber optic technologies. Expert knowledge of industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code. Industry and manufacturer-specific certifications highly preferred (e.g., BICSI TECH, Corning TSLAN-500). Exceptional leadership skills with a strong customer/client service orientation and effective communication and interpersonal skills. Valid driver's license and proven ability to safely drive company vehicles DESIRABLE CRITERIA: Bachelor's degree in Electrical Engineering, Information Technology, or a related field. Experience managing large-scale data center deployments or migrations. Familiarity with structured cabling design software (e.g., AutoCAD, Visio). Knowledge of environmental monitoring systems and data center cooling technologies. Experience working in high-availability environments with strict uptime requirements. Experience with ITIL framework and service management practices. Strong analytical and reporting skills, including proficiency in Excel or data visualization tools. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #IND Pay Range$80,000-$90,000 USD
    $80k-90k yearly Auto-Apply 28d ago
  • Peer Support Specialist - Jefferson BHRN

    Bestcare Treatment Services 3.5company rating

    Help desk analyst job in Madras, OR

    Full-time Description We are seeking 2 certified Peer Support Specialist or Certified Recovery Mentor to work in our low-barrier substance use disorders program at the BHRN-Behavioral Health Regional Network. Be part of a dynamic caring and compassionate outreach team that does low barrier SUD treatment, peer mentoring, case management, employment, and housing social work. Position is located at our Madras BHRN Engagement Center which is open daily from 8 am -10 pm and shifts may include late afternoon, evening, or weekends. Come join our BHRN Team!! JOB SUMMARY: The Peer Support Specialist will provide support and encouragement to individuals with Substance Use Disorder (SUD) in both the hospital and outpatient settings to facilitate the development of their recovery skills, provide opportunities for individuals to direct their own recovery process, and support the learning and utilization of skills needed to foster recovery. The Peer Support Specialist will be knowledgeable of available service options, will promote the utilization of natural support systems, will facilitate the development of a sense of wellness and self-worth, and will work with a treatment team to promote the goals of the person in services in accordance with BestCare's policies and best practices, as well as the State and Federal regulations for the prevention and treatment of substance use disorders. ESSENTIAL FUNCTIONS: Works closely with other staff as a member of a treatment team to provide healthy staff-to-staff and staff-to-client relationships; Provides respectful and compassionate treatment is provided to all clients who request services and acts as a role model to clients to inspire hope and share life experiences as appropriate to the recovery process; Telephones contacts, which includes talking with clients who need support and to remind clients who are scheduled for assessments, groups, individual sessions, medication management appointments, and other BestCare services; Identifies recovering person's abilities, strengths and assets and assist them to recognize and use them; Identifies barriers to full participation and focuses on strategies and resources to overcome them; Provides recovery mentor services at the hospital and manages a case load as assigned; Participates in group recovery sessions as needed; Provides services within the framework of the Intentional Peer Support model; Transports clients to some appointments, when appropriate, if approved by supervisor, including to/from outpatient services at BestCare, to other agencies when they need assistance with accessing benefits, and other Provides referral to various services, when appropriate (i.e. Food Bank, LINC, primary care/medical services, community college, parenting, etc.); Ensures that client documentation in client EHR files is completed timely, complete, reflects clinical best practices, and meets State and BestCare standards; Maintains strong relationships with community partners, developing collaborative relationships whenever possible; Other related duties as assigned by the Program Manager. ORGANIZATIONAL RESPONSIBILITIES: Performs work in alignment with BestCare's mission, vision, values; Supports the organization's commitment to fostering a culture of inclusivity, open-mindedness, equity, cultural awareness, compassion, and respect for all individuals; Strives to meet Program/Department goals and supports the organization's strategic goals; Adheres to the organization's Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs; Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes; Attends required program/staff meetings and completes assigned training timely and satisfactorily; Ensures that any required certifications and/or licenses are kept current and renewed timely; Works independently as well as participates as a positive, collaborative team member. Performs other organizational duties as needed. REQUIRED COMPETENCIES: Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period: Must have strong understanding of person-centered services using a recovery-oriented focus; Must have good understanding trauma-informed care and the Intentional Peer Support model; Demonstrated ability to effectively engage clients, provide compassionate, supportive care, and to build and maintain respectful, trusting, empathetic, and collaborative mutual relationships with clients and family members; Proficiency in MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated software; Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes; Strong interpersonal and customer service skills; Strong communication skills (oral and written); Strong organizational skills and attention to detail, accuracy, and follow-through; Excellent time management skills with a proven ability to meet deadlines; Critical thinking skills; Ability to build and maintain positive relationships; Ability to function well and use good judgment in a high-paced and at times stressful environment; Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively; Ability to work effectively and respectfully in a diverse, multi-cultural environment; Ability to work independently as well as participating as a positive, collaborative team member. Requirements QUALIFICATIONS: EDUCATION AND/OR EXPERIENCE REQUIREMENTS: High School Diploma (or equivalent) required Must meet the Oregon Administrative Rules definition of a peer: “any individual who has similar life experience, either as a current or former recipient of addictions or mental health services, or as a family member of an individual who is a current or former recipient of addictions or mental health services.” For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire. LICENSES AND CERTIFICATIONS: Must hold a Peer Support Specialist certification from a State-approved training program or ability/commitment to obtain within six (6) months with referral to IPS training by BestCare CPR, First Aid and AED certification required or ability to obtain within 3 months Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization's auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) PREFERRED: Priority will be given to applicants currently certified Lived experience and understanding of the unique difficulties of those who are transient or experiencing homelessness is preferred, but not required Bilingual in English/Spanish a plus Salary Description $18.00-$23.62
    $31k-37k yearly est. 60d+ ago
  • Health Systems Specialist (X2)

    Confederated Tribes of Warm Springs 3.4company rating

    Help desk analyst job in Warm Springs, OR

    Job DescriptionProcess Indian Health Service patient referral to outside providers, verify & ensure all referrals are through IHS physicians & referred patients are MCP eligible. Provide assistance to outside provider offices regarding MCP referrals, claims and payments. Educate MCP patient of the referral process, applying for alternate resources, answering all patient & provider questions in a considerate & timely manner. Research & process medical claims weekly for prompt payment, resolve incomplete claims, process claims for denial. Receive and research patient billing statements, by calling providers and ensuring patient insurances are billed, and request all required documents to be submitted to MCP. RequirementsHigh School diploma or equivalent required. Maintain Strict Patient & Medical Records confidentiality! Knowledge of Medicare, Medicaid; also familiar of the Tribes Benefit Plan, Healthcare Management Administrators (HMA). Familiar with The Warm Springs Community is essential. Able to utilize electronic documents filing & scanning system in daily processes. Have knowledge of CPT & ICD 10; familiar with medical terminology. Maintain positive professional work relationships with supervisors, coworkers, patients & providers. Positive attitude & high motivation are prime importance, must have a high work ethic with the ability to work under minimal supervision, and able to accomplish other duties as assigned. Must submit and pass a criminal background check with Federal, Tribal and State Law Enforcement and submit and pass a pre-employment alcohol and drug screening. BenefitsBenefits include: Excellent medical insurance with low annual maximum-out-of-pocket costs, plus vision and dental. Available flex spending plan for daycare and medical costs. Also available are numerous supplemental insurance packages. 401(k) or ROTH retirement with up to 5% employer matching after one year of employment. Eleven days of paid holidays and Personal time off (PTO) accruing at 130 hours annually with increases after three years of service.
    $50k-60k yearly est. 10d ago
  • Data Center Facilities Technician

    Salute

    Help desk analyst job in Prineville, OR

    Job Description Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Data Center Facilities Technician to join our team and drive our relationships with hyperscale clients to new heights. The Data Center Facilities Technician provides a working level of data center knowledge and is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, plumbing, and fire life safety systems. The Data Center Facilities Technician maintains and follows the processes that maximize customer uptime in the most cost-effective way. Ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met. Level I and II, will possess basic and working knowledge respectively, whereas Level III will possess expert knowledge. Primary Duties within varied scope of work and client expectations will range from: Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implements new strategies for Mechanical, Electrical, and Fire Life Safety systems Tests performance of electromechanical assemblies and electronic volt meters Reads blueprints, schematics, diagrams or technical orders to determine methods and sequences of processes Inspects equipment for defects, leaks, and potential issues Installs electrical/electronic parts and hardware in housings/assemblies with hand tools Aligns, fits or assembles component parts using hand/power tools Operates, monitors, maintains, and responds to abnormal conditions in Mechanical, Electrical, Plumbing, Fire Life Safety, Security Systems, Building Monitoring Systems, and Control systems Analyze systems to ensure best practice for internal/external customers Provides feedback on effectiveness of existing standards and processes Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades Collaborates on the tracking and completing aggressive preventive and predictive maintenance programs Collaborates on determining maintenance requirements for mechanical, electrical, plumbing, fire life safety systems, and security systems Provide smart/remote hands assistance within specified SLA Moves/Adds/Changes hardware install including labeling, power connectivity, and network cable connectivity Additional Accountabilities: 100% completion of documentation, notification, escalation, tracking and follow up of all incidents and requests 100% accurate and timely submission of timesheet documentation in Field Service 100% fulfillment of contractual expectations as defined by Client SOW specific to scheduled service delivery and revenue expectations 100% completion of required Talent LMS based training courses as assigned 100% adherence to Salute Mission Critical safety standards and best practices 100% adherence to client security/privacy practices and expectations Level III Additional Accountabilities: Tracking and trending MEP system and equipment operational characteristics Collaborates with fit-outs, system expansions, corrections, upgrades, and equipment commissioning Collaborates with tracking annual budgets Relays the status of planned maintenance programs Required to attend certain high-level meetings and take notes and action items accordingly Serve in a technical writing capacity regarding the creation, review, and approval of procedures for operations, preventive/corrective maintenance activities, and EOPs Required Qualifications, Skills, and Experience for Success for varied Client SOW: Education/Experience background Level I- Associates Degree or minimum of 2 years' experience in electrical/mechanical industry Level 2- Associates Degree or minimum of 3 years' experience in electrical/mechanical industry Level 3- Bachelor of Science in Engineering or minimum of 5 years' experience in electrical/mechanical industry Possess understanding of mechanical, electrical, fire life safety systems, LAN/wireless network systems used in a data center Ability to process Hands/Eye requests as required (i.e. Tape rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal Mechanical aptitude for installing, maintaining, and/or troubleshooting large commercial and industrial systems Certification in CPR/First Aid, NFPA 70 E, and OSHA forklift training Ability to lift 50 lbs or greater Preferred Qualifications, Skills, and Experience: Knowledge of NEC, NFPA 70 E, NFPA 72, NFPA 25, and building codes Knowledge of networking concepts Current knowledge of industrial safety practices Ability to utilize integrated critical monitoring systems Possess critical thinking and complex problem solving skills Excellent written and oral communication skills Microsoft 365 proficiency Ticket system literacy Basic customer service principles Job Hazard Assessment Mitigation Awareness Hand Protection Hearing Protection Head Protection Eye Protection Fall Protection/Ladder Safety Electrical Safety OSHA 10 Hour General Industry Physical Requirements: Ability to lift and carry heavy equipment, up to 40lbs. Ability to climb ladders and multiple flights of stairs to access elevated equipment Ability to stand for long periods of time in various work environments Ability to bend, stoop, kneel, and reach for equipment related tasks Basic physical fitness to respond quickly to emergency situations and navigate areas quickly Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies. Good hand-eye coordination and dexterity for working with small components and connectors Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses Ability to differentiate between color-coded warning signs, labels, and cables Ability to work in environments with a wide variety temperature inside a facility Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow Capability to work in environments with elevated noise levels while wearing hearing protection Possession of a valid driver's license for work-related travel, as required If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today! Salute is an equal opportunity employer committed to celebrating diversity, creating an inclusive environment for all employees, and providing equal employment opportunities to all applicants; if you require a reasonable accommodation to participate in the job application or interview process, perform essential job functions, or receive other benefits and privileges of employment, please contact our Human Resources department at ************* for more information. Monday - Friday 7:00am-3:00pm with some holiday/weekends possible
    $43k-65k yearly est. Easy Apply 4d ago
  • Data Center Facilities Technician

    Salute Mission Critical

    Help desk analyst job in Prineville, OR

    Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Data Center Facilities Technician to join our team and drive our relationships with hyperscale clients to new heights. The Data Center Facilities Technician provides a working level of data center knowledge and is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, plumbing, and fire life safety systems. The Data Center Facilities Technician maintains and follows the processes that maximize customer uptime in the most cost-effective way. Ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met. Level I and II, will possess basic and working knowledge respectively, whereas Level III will possess expert knowledge. Primary Duties within varied scope of work and client expectations will range from: * Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implements new strategies for Mechanical, Electrical, and Fire Life Safety systems * Tests performance of electromechanical assemblies and electronic volt meters * Reads blueprints, schematics, diagrams or technical orders to determine methods and sequences of processes * Inspects equipment for defects, leaks, and potential issues * Installs electrical/electronic parts and hardware in housings/assemblies with hand tools * Aligns, fits or assembles component parts using hand/power tools * Operates, monitors, maintains, and responds to abnormal conditions in Mechanical, Electrical, Plumbing, Fire Life Safety, Security Systems, Building Monitoring Systems, and Control systems * Analyze systems to ensure best practice for internal/external customers * Provides feedback on effectiveness of existing standards and processes * Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades * Collaborates on the tracking and completing aggressive preventive and predictive maintenance programs * Collaborates on determining maintenance requirements for mechanical, electrical, plumbing, fire life safety systems, and security systems * Provide smart/remote hands assistance within specified SLA * Moves/Adds/Changes hardware install including labeling, power connectivity, and network cable connectivity Additional Accountabilities: * 100% completion of documentation, notification, escalation, tracking and follow up of all incidents and requests * 100% accurate and timely submission of timesheet documentation in Field Service * 100% fulfillment of contractual expectations as defined by Client SOW specific to scheduled service delivery and revenue expectations * 100% completion of required Talent LMS based training courses as assigned * 100% adherence to Salute Mission Critical safety standards and best practices * 100% adherence to client security/privacy practices and expectations Level III Additional Accountabilities: * Tracking and trending MEP system and equipment operational characteristics * Collaborates with fit-outs, system expansions, corrections, upgrades, and equipment commissioning * Collaborates with tracking annual budgets * Relays the status of planned maintenance programs * Required to attend certain high-level meetings and take notes and action items accordingly * Serve in a technical writing capacity regarding the creation, review, and approval of procedures for operations, preventive/corrective maintenance activities, and EOPs Required Qualifications, Skills, and Experience for Success for varied Client SOW: Education/Experience background * Level I- Associates Degree or minimum of 2 years' experience in electrical/mechanical industry * Level 2- Associates Degree or minimum of 3 years' experience in electrical/mechanical industry * Level 3- Bachelor of Science in Engineering or minimum of 5 years' experience in electrical/mechanical industry * Possess understanding of mechanical, electrical, fire life safety systems, LAN/wireless network systems used in a data center * Ability to process Hands/Eye requests as required (i.e. Tape rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal * Mechanical aptitude for installing, maintaining, and/or troubleshooting large commercial and industrial systems * Certification in CPR/First Aid, NFPA 70 E, and OSHA forklift training * Ability to lift 50 lbs or greater Preferred Qualifications, Skills, and Experience: * Knowledge of NEC, NFPA 70 E, NFPA 72, NFPA 25, and building codes * Knowledge of networking concepts * Current knowledge of industrial safety practices * Ability to utilize integrated critical monitoring systems * Possess critical thinking and complex problem solving skills * Excellent written and oral communication skills * Microsoft 365 proficiency * Ticket system literacy * Basic customer service principles Job Hazard Assessment Mitigation Awareness * Hand Protection * Hearing Protection * Head Protection * Eye Protection * Fall Protection/Ladder Safety * Electrical Safety * OSHA 10 Hour General Industry Physical Requirements: * Ability to lift and carry heavy equipment, up to 40lbs. * Ability to climb ladders and multiple flights of stairs to access elevated equipment * Ability to stand for long periods of time in various work environments * Ability to bend, stoop, kneel, and reach for equipment related tasks * Basic physical fitness to respond quickly to emergency situations and navigate areas quickly * Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies. * Good hand-eye coordination and dexterity for working with small components and connectors * Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses * Ability to differentiate between color-coded warning signs, labels, and cables * Ability to work in environments with a wide variety temperature inside a facility * Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow * Capability to work in environments with elevated noise levels while wearing hearing protection * Possession of a valid driver's license for work-related travel, as required If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today! Salute is an equal opportunity employer committed to celebrating diversity, creating an inclusive environment for all employees, and providing equal employment opportunities to all applicants; if you require a reasonable accommodation to participate in the job application or interview process, perform essential job functions, or receive other benefits and privileges of employment, please contact our Human Resources department at ************* for more information. Monday - Friday 7:00am-3:00pm with some holiday/weekends possible
    $43k-65k yearly est. Easy Apply 3d ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Help desk analyst job in Bend, OR

    Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start. The Road This Far Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.
    $18-25 hourly Auto-Apply 60d+ ago
  • IT Infrastructure Administrator

    SerÁN Bioscience

    Help desk analyst job in Bend, OR

    The IT Infrastructure Manager is responsible for overseeing the design, implementation, and maintenance of the organization's IT infrastructure. This includes managing servers, networks, firewalls, cloud services, storage systems, and related technologies to ensure optimal security, performance, uptime, and scalability. The role requires strong leadership, technical expertise, and strategic planning to support business operations and future growth. Serán BioScience develops and manufactures novel drug products for a variety of pharmaceutical applications. We aim to build a workforce that is collaborative, creative, and kind. In addition to the skills required of the role, qualified candidates will approach their work with integrity and enthusiasm to promote a positive work culture. Employees are awarded generous PTO accrual, low-cost health benefits, and a 5% 401(k) contribution that does not require an employee match or vesting. Want to learn more about what we do, who we are, and how you can contribute? We look forward to seeing your application.Duties and Responsibilities Responsibilities may increase in scope to align with company initiatives Infrastructure Management: Design, deploy, and maintain enterprise-level IT infrastructure including servers, networks, storage, and firewalls Ensure high availability, performance, security of infrastructure systems Security & Compliance: Support implementation and enforcement of security policies, procedures, and best practices Ensure compliance with industry standards and regulatory requirements (e.g., ISO, NIST, GDPR) Project Management: Plan and execute infrastructure projects including patching, upgrades, migrations, and new deployments Collaborate with cross-functional teams to align IT and business initiatives Vendor & Budget Management: Manage relationships with hardware, software, and service vendors Support development and management of infrastructure budgets, including forecasting and cost optimization Monitoring & Reporting: Monitor system performance and availability using appropriate tools Generate reports and metrics for senior leadership on infrastructure health and KPIs Required Knowledge and Skills Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Communicates effectively and maintains productive relationships with coworkers, clients, and other contacts outside the company Demonstrated ability to collaborate and work in cross-functional teams Accepts feedback from a variety of sources and constructively manages conflict Ability to prioritize tasks and to delegate them when appropriate Strong documentation and diagram skills Deep understanding of enterprise networking (LAN/WAN, firewalls, VPNs, SD-WAN) Expertise in server and storage technologies (Windows/Linux, Netapp) Familiarity in cloud platforms (AWS, Azure, Google Cloud) and hybrid environments Proficiency with virtualization technologies (VMware, Hyper-V) Experience with monitoring and logging tools (e.g., SolarWinds, Nagios, Splunk) Strong grasp of cybersecurity principles and tools (e.g., endpoint protection, SIEM) Performs other related duties as assigned Education and Experience Bachelor's degree in Computer Science, Information Technology, or related field With at least 3 years system and or network administration roles OR 7+ years of experience in IT infrastructure roles, with at least 3 years in systems and or network administrator capacity Strong knowledge of networking, virtualization, data storage and cybersecurity Experience with infrastructure automation and monitoring tools preferred Preference will be given to those with relevant certifications (e.g., Cisco, Microsoft, AWS, ITIL) Physical Requirements Prolonged periods of sitting or standing at a desk and working on a computer Must be able to lift up to 20 lbs. Adheres to consistent and predicable in-person attendance Exposure to constant low-level equipment noise, and occasional high-level alarms Visit ******************************** to learn more about company culture and the community of Bend, Oregon. Applicants must be authorized to work for an employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Benefits Summary:Serán employees accrue over four weeks of paid time off annually. Employer contributions to a retirement account begin after 90 days and do not require an employee match or vesting period. Various health plans allow employees to find the best coverage for their individual or family needs with minimal employee contributions. Serán covers each employee with basic life and long-term disability, giving access to increase or add coverage. An Employee Assistance Program provides support for all things related to our employees' wellbeing, along with access to pet insurance. The Corporate Headquarters of Serán BioScience are located at 63047 Layton Ave, Bend, OR 97701We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $66k-96k yearly est. Auto-Apply 60d+ ago
  • Data Center Technician Manager

    EOS 4.1company rating

    Help desk analyst job in Prineville, OR

    Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking an experienced and proactive Data Center Technician Manager to oversee our infrastructure engineering team. The ideal candidate will lead the installation, service, maintenance, repair, and alteration of low voltage category cabling, communications cabling, and other various low voltage cabling systems. This position requires a deep expertise in fiber optics and will involve strategic leadership in racking and stacking equipment in data centers, ensuring proper installation and physical connectivity. The role demands a commitment to delivering sustainable and repeatable solutions and processes with a continuous improvement mindset while adhering to production, safety, and quality standards. KEY RESPONSIBILITIES: Oversee and coordinate the installation, service, and maintenance of low voltage category cabling and communications cabling. Lead and mentor a team in pulling cables, racking and stacking equipment, and managing cable infrastructure within the data center. Ensure quality of fiber and copper connections, oversee troubleshooting efforts, and manage complex technical challenges. Develop and enforce Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines. Manage work ticket systems and infrastructure interfaces, ensuring efficient project execution and infrastructure maintenance. Oversee documentation and validate port maps, while providing advanced troubleshooting support. Direct power distribution and cable management tasks within the infrastructure to optimize performance and safety. Lead coordination efforts with other team members to ensure projects and work orders are completed efficiently and to the highest standards. Enforce company procedures and safety regulations, and provide leadership in managing necessary information for operations management. Maintain a detailed equipment and supplies inventory and respond to emergency situations to resolve immediate client concerns and meet service level agreements (SLAs). Drive the escalation process for complex technical issues, ensuring they are resolved by appropriate team members. Lead the usage of specialized equipment like DSX 5000 tester/OTDR Tester, oversee programming of testers, and manage test results efficiently. TEAMWORK: Chair meetings, workshops, training, and seminars to provide information and updates required to perform job functions. Foster a collaborative team environment, setting performance targets and leading the team to meet established goals. Act as a mentor and coach to team members, promoting continuous learning and professional development. Propose and implement process improvements to enhance operational efficiency and service quality ESSENTIAL CRITERIA: Associate degree or higher in a technology services/technical discipline, or equivalent work experience. 5+ years of experience in leading teams and managing installations, services, and maintenance of low voltage cable infrastructure systems. Demonstrated ability to install, terminate, and test low voltage cables, with a strong focus on leadership in fiber optic technologies. Expert knowledge of industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code. Industry and manufacturer-specific certifications highly preferred (e.g., BICSI TECH, Corning TSLAN-500). Exceptional leadership skills with a strong customer/client service orientation and effective communication and interpersonal skills. Valid driver's license and proven ability to safely drive company vehicles DESIRABLE CRITERIA: Bachelor's degree in Electrical Engineering, Information Technology, or a related field. Experience managing large-scale data center deployments or migrations. Familiarity with structured cabling design software (e.g., AutoCAD, Visio). Knowledge of environmental monitoring systems and data center cooling technologies. Experience working in high-availability environments with strict uptime requirements. Experience with ITIL framework and service management practices. Strong analytical and reporting skills, including proficiency in Excel or data visualization tools. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #IND Pay Range$80,000-$90,000 USD
    $80k-90k yearly 28d ago
  • Peer Support Specialist - Jefferson BHRN

    Bestcare Treatment Services Inc. 3.5company rating

    Help desk analyst job in Madras, OR

    Job DescriptionDescription: We are seeking 2 certified Peer Support Specialist or Certified Recovery Mentor to work in our low-barrier substance use disorders program at the BHRN-Behavioral Health Regional Network. Be part of a dynamic caring and compassionate outreach team that does low barrier SUD treatment, peer mentoring, case management, employment, and housing social work. Position is located at our Madras BHRN Engagement Center which is open daily from 8 am -10 pm and shifts may include late afternoon, evening, or weekends. Come join our BHRN Team!! JOB SUMMARY: The Peer Support Specialist will provide support and encouragement to individuals with Substance Use Disorder (SUD) in both the hospital and outpatient settings to facilitate the development of their recovery skills, provide opportunities for individuals to direct their own recovery process, and support the learning and utilization of skills needed to foster recovery. The Peer Support Specialist will be knowledgeable of available service options, will promote the utilization of natural support systems, will facilitate the development of a sense of wellness and self-worth, and will work with a treatment team to promote the goals of the person in services in accordance with BestCare's policies and best practices, as well as the State and Federal regulations for the prevention and treatment of substance use disorders. ESSENTIAL FUNCTIONS: Works closely with other staff as a member of a treatment team to provide healthy staff-to-staff and staff-to-client relationships; Provides respectful and compassionate treatment is provided to all clients who request services and acts as a role model to clients to inspire hope and share life experiences as appropriate to the recovery process; Telephones contacts, which includes talking with clients who need support and to remind clients who are scheduled for assessments, groups, individual sessions, medication management appointments, and other BestCare services; Identifies recovering person's abilities, strengths and assets and assist them to recognize and use them; Identifies barriers to full participation and focuses on strategies and resources to overcome them; Provides recovery mentor services at the hospital and manages a case load as assigned; Participates in group recovery sessions as needed; Provides services within the framework of the Intentional Peer Support model; Transports clients to some appointments, when appropriate, if approved by supervisor, including to/from outpatient services at BestCare, to other agencies when they need assistance with accessing benefits, and other Provides referral to various services, when appropriate (i.e. Food Bank, LINC, primary care/medical services, community college, parenting, etc.); Ensures that client documentation in client EHR files is completed timely, complete, reflects clinical best practices, and meets State and BestCare standards; Maintains strong relationships with community partners, developing collaborative relationships whenever possible; Other related duties as assigned by the Program Manager. ORGANIZATIONAL RESPONSIBILITIES: Performs work in alignment with BestCare's mission, vision, values; Supports the organization's commitment to fostering a culture of inclusivity, open-mindedness, equity, cultural awareness, compassion, and respect for all individuals; Strives to meet Program/Department goals and supports the organization's strategic goals; Adheres to the organization's Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs; Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes; Attends required program/staff meetings and completes assigned training timely and satisfactorily; Ensures that any required certifications and/or licenses are kept current and renewed timely; Works independently as well as participates as a positive, collaborative team member. Performs other organizational duties as needed. REQUIRED COMPETENCIES: Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period: Must have strong understanding of person-centered services using a recovery-oriented focus; Must have good understanding trauma-informed care and the Intentional Peer Support model; Demonstrated ability to effectively engage clients, provide compassionate, supportive care, and to build and maintain respectful, trusting, empathetic, and collaborative mutual relationships with clients and family members; Proficiency in MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated software; Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes; Strong interpersonal and customer service skills; Strong communication skills (oral and written); Strong organizational skills and attention to detail, accuracy, and follow-through; Excellent time management skills with a proven ability to meet deadlines; Critical thinking skills; Ability to build and maintain positive relationships; Ability to function well and use good judgment in a high-paced and at times stressful environment; Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively; Ability to work effectively and respectfully in a diverse, multi-cultural environment; Ability to work independently as well as participating as a positive, collaborative team member. Requirements: QUALIFICATIONS: EDUCATION AND/OR EXPERIENCE REQUIREMENTS: High School Diploma (or equivalent) required Must meet the Oregon Administrative Rules definition of a peer: “any individual who has similar life experience, either as a current or former recipient of addictions or mental health services, or as a family member of an individual who is a current or former recipient of addictions or mental health services.” For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire. LICENSES AND CERTIFICATIONS: Must hold a Peer Support Specialist certification from a State-approved training program or ability/commitment to obtain within six (6) months with referral to IPS training by BestCare CPR, First Aid and AED certification required or ability to obtain within 3 months Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization's auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) PREFERRED: Priority will be given to applicants currently certified Lived experience and understanding of the unique difficulties of those who are transient or experiencing homelessness is preferred, but not required Bilingual in English/Spanish a plus
    $31k-37k yearly est. 17d ago
  • Data Center Facilities Technician

    Salute

    Help desk analyst job in Prineville, OR

    Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Data Center Facilities Technician to join our team and drive our relationships with hyperscale clients to new heights. The Data Center Facilities Technician provides a working level of data center knowledge and is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, plumbing, and fire life safety systems. The Data Center Facilities Technician maintains and follows the processes that maximize customer uptime in the most cost-effective way. Ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met. Level I and II, will possess basic and working knowledge respectively, whereas Level III will possess expert knowledge. Primary Duties within varied scope of work and client expectations will range from: Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implements new strategies for Mechanical, Electrical, and Fire Life Safety systems Tests performance of electromechanical assemblies and electronic volt meters Reads blueprints, schematics, diagrams or technical orders to determine methods and sequences of processes Inspects equipment for defects, leaks, and potential issues Installs electrical/electronic parts and hardware in housings/assemblies with hand tools Aligns, fits or assembles component parts using hand/power tools Operates, monitors, maintains, and responds to abnormal conditions in Mechanical, Electrical, Plumbing, Fire Life Safety, Security Systems, Building Monitoring Systems, and Control systems Analyze systems to ensure best practice for internal/external customers Provides feedback on effectiveness of existing standards and processes Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades Collaborates on the tracking and completing aggressive preventive and predictive maintenance programs Collaborates on determining maintenance requirements for mechanical, electrical, plumbing, fire life safety systems, and security systems Provide smart/remote hands assistance within specified SLA Moves/Adds/Changes hardware install including labeling, power connectivity, and network cable connectivity Additional Accountabilities: 100% completion of documentation, notification, escalation, tracking and follow up of all incidents and requests 100% accurate and timely submission of timesheet documentation in Field Service 100% fulfillment of contractual expectations as defined by Client SOW specific to scheduled service delivery and revenue expectations 100% completion of required Talent LMS based training courses as assigned 100% adherence to Salute Mission Critical safety standards and best practices 100% adherence to client security/privacy practices and expectations Level III Additional Accountabilities: Tracking and trending MEP system and equipment operational characteristics Collaborates with fit-outs, system expansions, corrections, upgrades, and equipment commissioning Collaborates with tracking annual budgets Relays the status of planned maintenance programs Required to attend certain high-level meetings and take notes and action items accordingly Serve in a technical writing capacity regarding the creation, review, and approval of procedures for operations, preventive/corrective maintenance activities, and EOPs Required Qualifications, Skills, and Experience for Success for varied Client SOW: Education/Experience background Level I- Associates Degree or minimum of 2 years' experience in electrical/mechanical industry Level 2- Associates Degree or minimum of 3 years' experience in electrical/mechanical industry Level 3- Bachelor of Science in Engineering or minimum of 5 years' experience in electrical/mechanical industry Possess understanding of mechanical, electrical, fire life safety systems, LAN/wireless network systems used in a data center Ability to process Hands/Eye requests as required (i.e. Tape rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal Mechanical aptitude for installing, maintaining, and/or troubleshooting large commercial and industrial systems Certification in CPR/First Aid, NFPA 70 E, and OSHA forklift training Ability to lift 50 lbs or greater Preferred Qualifications, Skills, and Experience: Knowledge of NEC, NFPA 70 E, NFPA 72, NFPA 25, and building codes Knowledge of networking concepts Current knowledge of industrial safety practices Ability to utilize integrated critical monitoring systems Possess critical thinking and complex problem solving skills Excellent written and oral communication skills Microsoft 365 proficiency Ticket system literacy Basic customer service principles Job Hazard Assessment Mitigation Awareness Hand Protection Hearing Protection Head Protection Eye Protection Fall Protection/Ladder Safety Electrical Safety OSHA 10 Hour General Industry Physical Requirements: Ability to lift and carry heavy equipment, up to 40lbs. Ability to climb ladders and multiple flights of stairs to access elevated equipment Ability to stand for long periods of time in various work environments Ability to bend, stoop, kneel, and reach for equipment related tasks Basic physical fitness to respond quickly to emergency situations and navigate areas quickly Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies. Good hand-eye coordination and dexterity for working with small components and connectors Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses Ability to differentiate between color-coded warning signs, labels, and cables Ability to work in environments with a wide variety temperature inside a facility Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow Capability to work in environments with elevated noise levels while wearing hearing protection Possession of a valid driver's license for work-related travel, as required If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today! Salute is an equal opportunity employer committed to celebrating diversity, creating an inclusive environment for all employees, and providing equal employment opportunities to all applicants; if you require a reasonable accommodation to participate in the job application or interview process, perform essential job functions, or receive other benefits and privileges of employment, please contact our Human Resources department at ************* for more information. Monday - Friday 7:00am-3:00pm with some holiday/weekends possible
    $43k-65k yearly est. Auto-Apply 4d ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Bend, OR?

The average help desk analyst in Bend, OR earns between $29,000 and $58,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Bend, OR

$41,000
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