Help desk analyst jobs in Cambridge, MD - 561 jobs

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Relocation bonus Vision insurance Position Summary The IT & Systems Support Specialist will be responsible for maintaining and improving the stores technical infrastructure, including point-of-sale (POS) systems, inventory management tools, network hardware, and employee technology resources. This role is ideal for someone with a computer science background who enjoys practical, hands-on problem-solving in a dynamic retail environment. Key Responsibilities Provide technical support for POS systems, printers, scanners, and other store hardware Troubleshoot software and network issues to minimize downtime Maintain inventory and pricing databases; assist with system updates Monitor network performance and support basic cybersecurity practices Collaborate with store managers to streamline digital workflows and improve operations Install and configure new hardware and software Document technical procedures and maintain accurate system logs Qualifications Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience) Experience with hardware troubleshooting and basic networking Familiarity with retail systems (POS, inventory management) is a plus Strong communication skills and customer-service mindset Ability to work independently and in fast-paced environments Basic knowledge of database concepts and operating systems (Windows/Linux)

Job DescriptionDescription: Athenix Solutions Group is looking for multiple Help Desk Specialists for a large program in the Annapolis Junction, MD area. The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/Tier 1/Level 1 support. They will provide phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. This individual will serve as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Responsibilities: Utilize work aids to resolve tickets at lowest level of support Receive, triage and route tickets to Tier 2 Help Desk according Compile and organize data for monthly status reports Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts Create Help Desk tickets in the designated ticket tracking system, provide an initial acknowledgement to the end user validating receipt of the ticket Assist users with account creation, accessing and using IT systems Update Standard Operating Procedures documents to adapt to new system functionality or configuration changes Analyze, log and track issue and problem tickets related to Intelink application Provide trend analysis and metrics to the Government based on gather data and monthly status reports Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement Provide daily written and oral communications, make recommendations for improving documentation Attend weekly meeting to apprise the Government on the status of tickets and any issues/problems with resolving tickets Update and maintain the Help Desk Handbook to stay consistent with current processes and procedures Provide recommendations to the Government on issues/problems identified and reported in trend analysis Provides daily supervision and direction to Help Desk staff that are responsible for phone and in-person support to users, including e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS application Requirements: All openings require a TS/SCI with polygraph clearance to start. The Level 0 Help Desk Specialist shall possess the following capabilities: Four (4) years demonstrated Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. Certifications: Compliance with DoD 8570.01-M with a minimum certification of IAT Level I The Level 1 Help Desk Specialist shall possess the following capabilities: Two (2) years demonstrated Help Desk experience. Bachelor's degree in a Technical, Math or Business discipline from an accredited college or University is required. Four (4) years of additional Help Desk experience with an Associates or six (6) years experience may be substituted for a Bachelor's degree. Certifications: Compliance with DoD 8570.01-M with a minimum certification of IAT Level I The Level 2 Help Desk Specialist shall possess the following capabilities: Five (5) years of Help Desk experience with a Bachelor's Degree in a Business, Technical or Math related field. An additional seven (7) years with an Associate's Degree or an additional nine (9) years experience may be substituted for the Bachelor's Degree. Demonstrated experience of at least two (2) year shall be within the (Domain area). Certifications: Compliance with DoD 8570.01-M with a minimum certification of IAT Level II The Level 3 Help Desk Specialist shall possess the following capabilities: Six (6) years of Help Desk experience with a Master's Degree in a Technical, Business or Math related field. An additional ten (10) years experience with an Associate's Degree or an additional eight (8) years experience with a Bachelor's Degree or an additional twelve (12) years experience may be substituted for the Master's Degree. Demonstrated experience of at least four (4) year shall be within the (Domain area). Certifications: Compliance with DoD 8570.01-M with a minimum certification of IAT Level II Equal Opportunity Employer, including disability and protected veteran status.

Tier 1 Intelink Services Help Desk Specialist Clearance Required: TS/SCI with Polygraph Schedule: Rotating Shifts (24/7/365) Telework: Based on tasking About the Role We're looking for a Tier 1 Help Desk Specialist to join a small, mission‑focused team supporting collaboration services on a secure government intranet. If you enjoy troubleshooting, helping users, and keeping critical services running smoothly, this role offers a fast‑paced environment where your work truly matters. What You'll Do Monitor service health and system status across a secure collaboration environment Take action when outages occur, following SOPs to identify issues and restart services or servers Provide Tier 1 support via phone, email, chat, and ticketing systems Document all interactions and updates in ServiceNow, escalating tickets when needed Communicate outage details and status updates to teammates and customers Offer basic instructions and guidance to users on how to access and use collaboration services Troubleshoot account issues and assist users with login problems What You Bring TS/SCI with Polygraph 4 years of Help Desk experience with an Associate's degree A Bachelor's degree may be substituted in lieu of experience Compliance with DoD 8570.01‑M, IAT Level I (one of the following): Security+ CCNA A+ Network+ Strong communication skills and a customer‑focused mindset Ability to work rotating shifts in a 24/7/365 environment Comfort working in a small, collaborative team supporting a large user community ****************

Clearance Required: Active TS/SCI with Polygraph Employment Type: Full-Time An entry-level Help Desk Specialist is needed to provide Tier 1 IT support in a high-availability, mission-critical environment. This is a shift-based role that operates 24/7/365 and includes monitoring, troubleshooting, and user support for a wide range of IT services and collaboration tools on a secure government network. This position is ideal for individuals with a strong interest in IT support, excellent customer service skills, and the ability to work effectively in a fast-paced environment. Key Responsibilities: Provide phone and in-person support to users on issues related to: Email LAN/WAN connectivity Directories Standard desktop images and applications COTS/GOTS applications Passwords and printer issues Serve as the first point of contact for troubleshooting IT-related problems Create, update, and route Help Desk tickets using ServiceNow or other designated ticket tracking systems Acknowledge ticket receipt and keep users informed of progress Perform basic troubleshooting using SOPs and escalate issues as necessary Restart services or servers when required to restore service availability Monitor the health and status of systems and respond appropriately to outages Assist users with account creation and access to IT systems Maintain and update Standard Operating Procedures (SOPs) Document and communicate outage information clearly and promptly Compile and organize data for monthly status reports Required Skills & Experience: Ability to work rotating shifts (including nights, weekends, and holidays) Demonstrated customer service skills in a help desk or technical support environment Familiarity with ticketing systems such as ServiceNow Experience providing basic technical support via phone, email, chat, and in-person Ability to follow and update SOPs Strong communication skills for logging issues and guiding users Experience with user account troubleshooting and collaboration services Education Requirements: Associate's Degree with 4 years of demonstrated Help Desk experience OR Bachelor's Degree (may be substituted for experience) Security Clearance: Active TS/SCI with Polygraph is required for this role. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law. https://www.staffed4u.com/

Quevera is seeking a Help Desk Specialist to join our team. At Quevera, we don't just offer jobs-we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. You'll work with industry experts, take on exciting challenges, and have the creative freedom to build cutting-edge solutions, all while advancing your career in a space that truly values your skills and ideas. HIGHLIGHT'S OF WORKING FOR QUEVERA: Quevera employees voted Quevera as a TOP EMPLOYER in the Baltimore /DC area by the Washington for 2025 for the 5th consecutive year!Excellent Quevera's Benefits: Medical/Dental/Vision (100% Employer Paid Medical Plan) Short/Long Term Disability (Employer Paid) Life Insurance (Employer Paid) Yearly $5,000 towards education/training/certification. Employees are in control of their career path through our Career Pathway Program . Employer paid Company Vacation Package for you and a guest ! Retirement: Quevera will match up to 6% towards your 401K and an additional 4% profit sharing! REQUIRED - MUST have a current TS/SCI Polygraph clearance to apply for role. Only those with a current TS/SCI with Poly clearance will be considered. Duties and Responsibilities: • Rotating Shift work position, 365 days a year, 7 days a week, 24 hours a day. • Small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.• Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue. • Document and communicate outage information to co-workers and customers.• Provide tier 1 response to customer service requests received via phone, email, chat, and tickets.• Document all communications in a ServiceNow ticket system, escalate tickets as needed. • Provide basic instructions on how to use services to both external and internal customers.• Troubleshoot customer accounts and users' ability to logon to the collaboration environment. Required Experience: Four (4) years demonstrated Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. Certifications: Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+; CCNA; A+; Net+) Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1

Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community driven by the shared vision of redefining excellence. At Interclypse, you will find more than a career - you will discover a vibrant ecosystem where your talents are celebrated, your ideas are embraced, and your potential is achieved. Every Interclypse team member can benefit based on their efforts and collectively benefit through the overall company's success. Join our mission to positively impact society, community, industry, and individuals by always “Doing What is Right”. Together, let's pioneer a future where greatness is achieved and exceeded. To actualize this vision, Interclypse employs a growth mindset culture that empowers employees to rise in their careers by providing them with tools, mentorship, and a supportive environment to ensure long-term success. Interclypse is supporting several Maryland state agencies in the modernization and sustainment of critical systems. This exciting opportunity provides candidates with the ability to contribute to the long-term health and success of the state while continuing to learn and grow professionally within Interclypse's growth mindset culture. All positions are required to be onsite at various locations in Maryland. Make a difference. Join our team by applying today! Responsibilities: Provides telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. Answer service desk calls and log each one into the IT service desk system (presently IBM Maximo). If current technology is replaced during the contract period, the TO Contractor Personnel shall adhere to the new application. Respond to emails in the service desk mailbox and log into the IT Service Desk system (presently IBM Maximo). If current technology is replaced during the contract period, the TO Contractor Personnel shall adhere to the new application. Review call history, assess the problem, resolve the problems, and document in the IT Service Desk system. Ensure that all workstations (laptop and desktops) have current drivers, patches, and security\ updates. Create/restore workstation (laptop and desktop) images. Troubleshoot workstation (laptop and desktop) network (LAN and WLAN) connectivity issues. Set up new workstations (laptop and desktop) and printers to access the network. Deploy new state procured equipment and software to the existing network. Replace existing hardware/software and remove the hardware/software and transport to a specified location. Document moves/adds/changes in accordance with MDTA inventory and Department of General Services (DGS) policies/procedures. Troubleshoot issues regarding all hardware and software stated above. Install software/hardware on workstations. Work in cooperation with the current contractors as well as other MDTA staff. Attend internal MDTA staff meetings as requested. Update Service Desk requests daily. Assist in the development of installation instructions/standard operating procedures for applications. Perform other related duties as assigned by MDTA Division of Information Technology management. Requirements Required Qualifications Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. Five (5) years of experience in business IT environments, with emphasis on PC hardware and applications. General experience includes information systems development, work in the client/server field, or related fields. Two (2) years of comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to communicate orally and in writing and to have a positive customer service attitude. Desired Qualifications Three (3) years' experience in each of the following: Providing Tier 1 and Tier 2 IT support to customers in a Service Desk environment Troubleshooting PC hardware and software in a Microsoft networked environment Microsoft Active Directory user and device management Repairing, installing, upgrading, and reconfiguring: PCs, Laptops, Stand-alone and networked printers, Stand-alone and networked scanners, and Modems Installing and configuring: PC operating systems (at a minimum Microsoft Windows 10), Server operating systems (at a minimum Microsoft Windows Server 2012 or greater), Standard MDOT software (at a minimum all of the following): Microsoft O365, Microsoft Office 2016 Productivity Suite, Microsoft Outlook 2016 Email Client, Microsoft Windows Defender, Microsoft BitLocker, and Adobe Acrobat Reader Information Technology (IT) Systems Operations, Maintenance and Support, Service Desk software (any of the following): Maximo Service Desk, Remedy, or equivalent, Remote Desktop software (at a minimum, all of the following): Microsoft Remote Desktop, LogMeIn Rescue or equivalent. Why You Will Love Interclypse You want to work for an adaptive company that moves at your speed. You want a healthy work-life balance. You want to work with a passionate team on an important mission. You want to work for an organization that values and appreciates you. You want to work for an organization that invests in your growth. You want the option for career mentorship, both in technology and in business. You value a company with a strong culture of growth and support. Employee Impact Program Every employee has the opportunity to be rewarded for the contributions they can make toward the long-term health of the company, our customers, and employees. This program in combination with our comprehensive benefits, time off and leave programs allow you to design a career and compensation program that enables unmatched flexibility while ensuring company, customer, and employee health and prosperity. Benefits Personal Time Off (PTO) for vacations, holidays, illnesses Parental Leave Bereavement Leave Jury Duty Leave Retirement: Unlimited 401K match up to 8% of your salary up to the federal maximum Financial education and planning support Health Insurance (Medical, Dental, Vision) Health Savings Account (HSA) Medical and Dependent Care Flexible Spending Accounts (FSA) Employee Assistance Program Life Insurance Accidental Death and Dismemberment Insurance Disability: Short-term and long-term disability coverage Educational support Company apparel Social events: Holiday Party, Spring Picnic, Fall Picnic, happy hours and more. Access to group rates for voluntary benefits such as Accident, Hospital Indemnity, Critical Illness, Pet Insurance, and Identity Theft Protection EOE AA M/F/Vet/Disability: Interclypse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. The base salary range provided is not adjusted for geographic differences associated with where the work is being performed. Actual salaries will vary depending on factors including but not limited to location, candidate's experience and education/training, internal peer equity, and market and business consideration.

Full-time Description Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community driven by the shared vision of redefining excellence. At Interclypse, you will find more than a career - you will discover a vibrant ecosystem where your talents are celebrated, your ideas are embraced, and your potential is achieved. Every Interclypse team member can benefit based on their efforts and collectively benefit through the overall company's success. Join our mission to positively impact society, community, industry, and individuals by always “Doing What is Right”. Together, let's pioneer a future where greatness is achieved and exceeded. To actualize this vision, Interclypse employs a growth mindset culture that empowers employees to rise in their careers by providing them with tools, mentorship, and a supportive environment to ensure long-term success. Interclypse is supporting several Maryland state agencies in the modernization and sustainment of critical systems. This exciting opportunity provides candidates with the ability to contribute to the long-term health and success of the state while continuing to learn and grow professionally within Interclypse's growth mindset culture. All positions are required to be onsite at various locations in Maryland. Make a difference. Join our team by applying today! Responsibilities: Provides telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. Answer service desk calls and log each one into the IT service desk system (presently IBM Maximo). If current technology is replaced during the contract period, the TO Contractor Personnel shall adhere to the new application. Respond to emails in the service desk mailbox and log into the IT Service Desk system (presently IBM Maximo). If current technology is replaced during the contract period, the TO Contractor Personnel shall adhere to the new application. Review call history, assess the problem, resolve the problems, and document in the IT Service Desk system. Ensure that all workstations (laptop and desktops) have current drivers, patches, and security\ updates. Create/restore workstation (laptop and desktop) images. Troubleshoot workstation (laptop and desktop) network (LAN and WLAN) connectivity issues. Set up new workstations (laptop and desktop) and printers to access the network. Deploy new state procured equipment and software to the existing network. Replace existing hardware/software and remove the hardware/software and transport to a specified location. Document moves/adds/changes in accordance with MDTA inventory and Department of General Services (DGS) policies/procedures. Troubleshoot issues regarding all hardware and software stated above. Install software/hardware on workstations. Work in cooperation with the current contractors as well as other MDTA staff. Attend internal MDTA staff meetings as requested. Update Service Desk requests daily. Assist in the development of installation instructions/standard operating procedures for applications. Perform other related duties as assigned by MDTA Division of Information Technology management. Requirements Required Qualifications Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. Five (5) years of experience in business IT environments, with emphasis on PC hardware and applications. General experience includes information systems development, work in the client/server field, or related fields. Two (2) years of comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to communicate orally and in writing and to have a positive customer service attitude. Desired Qualifications Three (3) years' experience in each of the following: Providing Tier 1 and Tier 2 IT support to customers in a Service Desk environment Troubleshooting PC hardware and software in a Microsoft networked environment Microsoft Active Directory user and device management Repairing, installing, upgrading, and reconfiguring: PCs, Laptops, Stand-alone and networked printers, Stand-alone and networked scanners, and Modems Installing and configuring: PC operating systems (at a minimum Microsoft Windows 10), Server operating systems (at a minimum Microsoft Windows Server 2012 or greater), Standard MDOT software (at a minimum all of the following): Microsoft O365, Microsoft Office 2016 Productivity Suite, Microsoft Outlook 2016 Email Client, Microsoft Windows Defender, Microsoft BitLocker, and Adobe Acrobat Reader Information Technology (IT) Systems Operations, Maintenance and Support, Service Desk software (any of the following): Maximo Service Desk, Remedy, or equivalent, Remote Desktop software (at a minimum, all of the following): Microsoft Remote Desktop, LogMeIn Rescue or equivalent. Why You Will Love Interclypse You want to work for an adaptive company that moves at your speed. You want a healthy work-life balance. You want to work with a passionate team on an important mission. You want to work for an organization that values and appreciates you. You want to work for an organization that invests in your growth. You want the option for career mentorship, both in technology and in business. You value a company with a strong culture of growth and support. Employee Impact Program Every employee has the opportunity to be rewarded for the contributions they can make toward the long-term health of the company, our customers, and employees. This program in combination with our comprehensive benefits, time off and leave programs allow you to design a career and compensation program that enables unmatched flexibility while ensuring company, customer, and employee health and prosperity. Benefits Personal Time Off (PTO) for vacations, holidays, illnesses Parental Leave Bereavement Leave Jury Duty Leave Retirement: Unlimited 401K match up to 8% of your salary up to the federal maximum Financial education and planning support Health Insurance (Medical, Dental, Vision) Health Savings Account (HSA) Medical and Dependent Care Flexible Spending Accounts (FSA) Employee Assistance Program Life Insurance Accidental Death and Dismemberment Insurance Disability: Short-term and long-term disability coverage Educational support Company apparel Social events: Holiday Party, Spring Picnic, Fall Picnic, happy hours and more. Access to group rates for voluntary benefits such as Accident, Hospital Indemnity, Critical Illness, Pet Insurance, and Identity Theft Protection EOE AA M/F/Vet/Disability: Interclypse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. The base salary range provided is not adjusted for geographic differences associated with where the work is being performed. Actual salaries will vary depending on factors including but not limited to location, candidate's experience and education/training, internal peer equity, and market and business consideration.

Job Description BOOST LLC is a dynamic management consulting firm that offers an array of government-compliant back-office solutions to support our teaming partners within the GovCon space. We are working with our client, Don Selvy Enterprises to find their next highly skilled LSI APMSE Technical Support Analyst. About DSE DSE, Inc. is a team of experienced professionals dedicated to engineering, training and program management to enable front-line soldiers, sailors and Marines to fully exploit the tactical capabilities of aviation and maritime platforms. We accomplish this by using the most qualified employees and keeping abreast of every new capability in aviation, maritime technologies and simulation/training technology as it emerges. We are dedicated to providing the best technical counsel, the latest technology trends, and the best qualifications in the industry. Our wide range of expertise is constantly expanding as we seek valued members of the DSE team and work to develop each of them to their fullest potential in the field. To this day, DSE continues to foster a work environment that supports ingenuity and the care for each member of the team. Position Summary The LSI APMSE Technical Support Analyst will take direction from the LSI APMSE and will be direct support to the LSI APMSE and Deputy APMSE. Responsibility will include but not limited to, coordination of, running, taking minutes and tracking actions items for weekly team level and sub level meetings and engineering events. Assisting the APMSE and Deputy APMSE with ensuring sound engineering processes are being followed, proper events are planned and taking place, as well as ensuring proper staffing, financial planning and execution, and technical expertise are in place to support. They will also support the Air System and UMCS efforts by ensuring coordination and communication occurs across the Government and Contractor teams. Responsibilities • Attend and run meetings in person. Capture action items (with enough detail to be actionable and relevant) and provide meaningful minutes. • Manage calendars & schedules for the APMSE and DAPMSEs as well as across the engineering team for Upcoming Engineering events, GEMAT, team member leave calendar, etc. • Compile information and data from multiple sources (briefs, meeting minutes and actions, spreadsheets, etc.) to develop briefs & response to Executive and Level 1 data calls. • Provide useful data to APMSE and DAPMSEs in various formats • Provide reports and data as requested to APMSE and DAPMSEs. • Assist with coordination of future year planning, staffing requirements, as well as assist with tracking vacancies across the LSI Engineering team. Maintain and update org charts as needed. • Assist with coordination of financial planning and execution oversight across the LSI Engineering team. • Support spend plan reviews and coordinate inputs from APMSE and DAPMSE. • Coordinate and track RIOs from an LSI Engineering leadership perspective. Work with the Risk Manager to collect team inputs and provide status information to the APMSE and DAPMSE. • Support Flight Clearance efforts and assist with coordination and tracking in the Flight Clearance Tool and Operational Limit Database. • Support efforts to monitor and track CDRL deliveries and reviews process. • Support efforts to monitor and track Airworthiness Qualification Matrix artifact availability, reviews process, and metric development. • Set up/coordinate meetings for the APMSE and DAPMSEs, via Microsoft TEAMS, WebEx, as well as teleconferences. • Coordinate inputs for and monitor the completion of taskers, including pulling information from previous briefs and class desks to draft responses for leadership reviews. • Manage Government and Contractor SharePoint/Share drive/contractor information systems (e.g., TEAMS Channels, EXOSTAR, FLEX, iTRACK, PLM) etc. access and permissions. • Develop, manage, & maintain Action Items / Taskers, Technical Coordination Memos, Specification Change Notices & Correspondence (Letters, Memo, etc.) for routing & tracking at the APMSE and DAPMSE level. • Route and track items under LSI Engineering review in ECM. • Manage travel requests and provide weekly trackers of LSI Engineering travelers by destination, purpose, and impact. • Work with Senior Systems Engineering Support and Chief Engineer Executive Assistant to complete cross-support activity tasking. • Other general LSI Engineering support as required. Required Education • BA/BS Qualifications • Experience with Systems Engineering processes and implementation of such processes and events. • Proficient with Microsoft Office suite and similar toolsets. • Detail oriented. • Excellent communication skills. • Capable of coordinating amongst multiple competencies to achieve a consensus. • old a security clearance or the ability to obtain a security clearance. • NAVAIR acquisition experience preferred. Required Experience • 3 to 10 years' experience • Demonstrated Systems Engineering Experience with focus on Model Based Systems Engineering and toolsets utilized. • Experience working System Engineering Technical Reviews (SETRs) in accordance with the DOD 5000 and SECNAV instructions. • Experience with coordinating and participating in a wide variety of technical meetings including IPT and prime contractor meetings, system working group meetings, technical interchange meetings, program review meetings, and other meetings as required/directed. Followed by the preparation and distribution of meeting minutes. • Development and execution of o Sound systems engineering processes and plans o Acquisition strategies o Integrated Government schedules • Utilization of NAVAIR Management Tools Must work onsite 100% of the time at Naval Air Station Patuxent River, located on the Chesapeake Bay in St. Mary's County, Maryland. Security Requirements: The candidate must be a US Citizen and hold a secret clearance. Starting salary range between $90K - $115K annually. DSE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021! Belay Technologies is seeking a Helpdesk Technician to join our intel team. The Help Desk Support is primarily responsible for the administration of the help desk and help desk ticketing system including administration and maintenance of the IT asset register. Candidates should have the following qualifications: TS/SCI with polygraph is required High school/GED with nine (9) years of experience Equivalent education and experience: Associate degree and seven (7) years of experience Candidates are desired to have the following skills: Responsibilities include but are not limited to the following: Installing hardware and software for the network. Administration of the help desk and help desk ticketing system. Administration and maintenance of the IT asset register. Keeping systems operating efficiently by performing any necessary upgrades and repairs. Planning a strategy to maintain system security on the computers and the network as a whole. Assigning and updating security permissions for the system network. Training or directing users on the correct use of software and hardware within the system. Performing problem-solving tasks when alerted by a user or monitoring system. Experience with computers and mobile devices General computer troubleshooting experience. Resourcefulness and problem-solving aptitude. Excellent communication skills. Perks and Benefits: 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program 10% matching in 401(k) contributions vested on day one $5,000 annual training/tuition Student Loan Repayment Program 100% company-funded HSA Rich medical coverage (100% coinsurance) Dental coverage including orthodontia Up to $420,000 in life insurance, premiums 100% company funded Amazon Prime, gym reimbursement, monthly lunches, games and prizes Pet adoption program, generous referral bonus program, fun events, and more! At Belay, we are committed to creating an environment where you can thrive both professionally and personally. We believe in transparency and fairness in compensation. Several factors influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, education, specific skills and competencies and certifications. Belay offers a competitive total compensation package that includes benefits and perks, a flexible work-life balance, and career development. Salary Range: $114,000.00 to $144,000.00 Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD, as well as state-of-the-art commercial products. We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Key words: Full Clearance, Fort Meade, SDVOSB, Service-Disabled Veteran-Owned Small Business, DoD, full scope.

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Help Desk Software, Remote Support, Technical Issues Certifications: CompTIA Security+ CE | CompTIA - CompTIA Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: HELP DESK TECHNICIAN IV Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT Core Responsibilities ● Respond to user inquiries via phone, email, chat, or ticketing systems. ● Log and track support requests using help desk ticketing system. ● Diagnose and resolve basic technical issues related to hardware, software, and network connectivity. ● Provide step-by-step guidance to users for troubleshooting common problems. ● Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system. ● Provide guidance to less experienced professionals mentoring new hires and trainees when necessary. Technical Support Tasks ● Install, configure, and update software on user devices. ● Assist with password resets, account lockouts, and access issues. ● Support basic printer, scanner, and peripheral troubleshooting. ● Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories). Documentation & Reporting ● Document and report solutions and procedures for recurring issues for leadership review. ● Maintain and report accurate records/tickets of support interactions and resolutions. ● Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions. ● Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken. Customer Service & Communication ● Maintain a professional and empathetic tone when dealing with users and co-workers. ● Communicate technical information clearly to non-technical users. ● Document and reply provide updates on ticket status and possible resolutions. ● Actively participate in team environment assisting co-workers when needed. Compliance & Security ● Ensure adherence to all IT and departmental policies and procedures. ● Report potential security incidents or breaches to appropriate teams or team leaders WHAT YOU'LL NEED TO SUCCEED Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have: ● Education: Associates of Arts/Associates of Science ● Experience: 5+ years of related experience ● Required Technical Skills: Installs, modifies, and repairs computer hardware and software using remote access tools ● Security Clearance Level: TS/SCI w/Poly ● Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned ● Location: On-Site in Annapolis Junction, MD ● US Citizenship Required ● Required: CompTIA Security+ certification is required within 3 months of start date ● Shift: Monday - Friday 3pm - 11pm GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. #GREENWAY The likely hourly rate for this position is between $34.00 - $46.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA MD Annapolis Junction Additional Work Locations: USA TX San Antonio Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

End User Support Specialist DK Consulting Overview: Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting, LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one ‘critical resource' to assuming responsibility for an entire IT project. Client: Department of Information Technology (DoIT) Work Location: 100 Community Pl, Crownsville, MD 21032. 100% onsite. Interview Mode: In person Responsibilities: Process security forms for DoIT applications and review daily reports within State operating mandates. This includes: Onboarding & Offboarding requests for ADPICS, FMIS & RSTARS Maintaining Mainframe Security Global Security Table ADPICS Security Table FMIS Security Screens RSTARS Security Table Reviewing daily access & activity reports for issues Generate, review, and analyze reports regarding access rights to IT systems on established schedules, and follow documented procedures to identify and resolve potential access related security issues Onboarding & Offboarding of BAS Application Accounts Initiate, escalate, and track efforts to resolve IAM related technical issues following established incident and problem management procedures Identify and document IT systems and data owners, and recommend new or modified procedures for incorporating the management of access to those systems into IAM unit area of responsibility Assist in preparing and presenting training on IAM topics or procedures for customers, IAM team members, and other audiences, and attend required IAM training sessions Other duties as assigned Required Skills: Bachelor's degree from an accredited college or university with a major in computer science, information systems, engineering, business, or a related scientific or technical discipline Three (3) years of equivalent experience in a related field. Must be local to Maryland *U.S. Citizen only*

We have an opportunity for a Computer User Support Specialist to join a dynamic, fast-paced environment providing IT end user support to the Naval Aviation Enterprise and the war fighter as part of the NAVAIR Enterprise Service Desk team. Currently this is a telework eligible position; However, the government reserves the ability to return to full time on-site support requirement in the future. + Candidate must be able to attend an on-site three - four-week training program at NAS PAX River + Must have the ability to work a flexible schedule, which may include night shifts, weekends, and some holiday shifts + Must have a suitable workspace (home office or other quiet space) conducive to working online utilizing Navy provided equipment (computer, monitor, etc.) with Internet and phone service Responsibilities + Provide technical assistance to computer users + Answer questions or resolve computer problems for clients in person, or via telephone or electronically + May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems Qualifications + Education/Certificates: + Must have a High School Diploma/ GED + Experience: + One (1) - three (3) years of experience performing work related to the functions in the job description. + Customer service, preferably gained within a call center-like environment + Writing and verbally communicating with customers + Providing IT related support or troubleshooting + Skills + Great customer service skills + Excellent written and verbal communication skills + Other Requirements + This position will require U.S. citizenship and an active DoD Secret clearance + Incumbent will be required to complete DoD Cyber Awareness training within 30 days of employment At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients. #LI-DH1 #clearance

Job Description We are looking for an IT Support Specialist that will be responsible for supporting our computer network and users in many capacities. You will be a key contributor to our company's success and the long-term goals we plan to implement. This is an addition to our current staff. Who We Are: Transteck Inc family of dealerships is one of the largest Heavy Duty Truck dealer groups with 13 locations and 4 body shops, in the North East United states. We have over 200 trained technicians, over $5,000,000 in parts inventory and utilize state of the art facilities. Our large size means that we have the resources to provide the best-in-class facilities, training and equipment while working with the industry leader in large heavy-duty trucks. But despite our size, our 13 locations located from Pittsburgh to New Jersey through Maryland to Northern VA are all small enough to get the personal touch needed to keep you trained and motivated. All our facilities are kept clean and the pace fast as we strive to keep our customer trucks on the road. We offer Benefits Including : Competitive Wages, Medical Insurance (Capital Blue Cross), Dental and Vision Insurance, Short Term Disability and Long Term Disability Insurance, 401k with employer match. Responsibilities: Setup new and refurbished equipment as per end user requirements. Perform necessary updates and upgrades to Operating Systems and a variety of other software applications used within our different departments. Install necessary peripherals such as printers and scanners to local machines as well as within the network. Assist with Help Desk tickets to provide users with speedy resolutions to their wide array of issues including but not limited to: - Resolve basic network issues such as Wireless connections and Local Area Networks among other systems. - Document issues and resolutions properly for record keeping and posterity. - Consistently follow up with users to insure proper function after issue resolution. - Perform basic functions in Office 365 such as password resets, account updates and changes, license assignments following company protocol, etc. Qualifications: Good written and verbal communication skills for interacting with end users. Experience with and a solid understanding of Windows 10 Professional Proficient in Microsoft Office (Knowledge of Office 365 Administration a plus) Basic understanding of wireless networks and Overall computer knowledge Must be malleable and quick to adjust to a fast-paced environment. Willingness to take initiative with a can-do attitude. Good interpersonal skills Dependable, punctual and proactive Aptitude & Attitude - we'll teach you the rest!

We are looking for an IT Support Specialist that will be responsible for supporting our computer network and users in many capacities. You will be a key contributor to our company's success and the long-term goals we plan to implement. This is an addition to our current staff. Who We Are: Transteck Inc family of dealerships is one of the largest Heavy Duty Truck dealer groups with 13 locations and 4 body shops, in the North East United states. We have over 200 trained technicians, over $5,000,000 in parts inventory and utilize state of the art facilities. Our large size means that we have the resources to provide the best-in-class facilities, training and equipment while working with the industry leader in large heavy-duty trucks. But despite our size, our 13 locations located from Pittsburgh to New Jersey through Maryland to Northern VA are all small enough to get the personal touch needed to keep you trained and motivated. All our facilities are kept clean and the pace fast as we strive to keep our customer trucks on the road. We offer Benefits Including : Competitive Wages, Medical Insurance (Capital Blue Cross), Dental and Vision Insurance, Short Term Disability and Long Term Disability Insurance, 401k with employer match. Responsibilities: Setup new and refurbished equipment as per end user requirements. Perform necessary updates and upgrades to Operating Systems and a variety of other software applications used within our different departments. Install necessary peripherals such as printers and scanners to local machines as well as within the network. Assist with Help Desk tickets to provide users with speedy resolutions to their wide array of issues including but not limited to: - Resolve basic network issues such as Wireless connections and Local Area Networks among other systems. - Document issues and resolutions properly for record keeping and posterity. - Consistently follow up with users to insure proper function after issue resolution. - Perform basic functions in Office 365 such as password resets, account updates and changes, license assignments following company protocol, etc. Qualifications: Good written and verbal communication skills for interacting with end users. Experience with and a solid understanding of Windows 10 Professional Proficient in Microsoft Office (Knowledge of Office 365 Administration a plus) Basic understanding of wireless networks and Overall computer knowledge Must be malleable and quick to adjust to a fast-paced environment. Willingness to take initiative with a can-do attitude. Good interpersonal skills Dependable, punctual and proactive Aptitude & Attitude - we'll teach you the rest!

IMMEDIATE NEED TO HIRE!FLEXIBLE SCHEDULE SMARTECH is a National Service Provider of PC, Server, and Printer maintenance and repair. We are looking for a highly motivated IT contractor to work in a fast-paced field service role. Applicants should have 2 years IT hardware experience. When you partner with SMARTECH you talk to real people that want you to succeed. We offer several industry certifications at NO COST to you. Not only are they great to hone the skills you already have, but also look great on your resume! Role Purpose The majority of the work activities of the Field Service Representative 1 role are performed in a highly-directed environment. Assignments range from repair activities, which include replaceable unit swapping, image loading, and unit testing using a detailed script. Will also perform other non-troubleshooting duties. Direction is provided by script, help desk or service desk in a Next Business Day (NBD) service delivery environment. Key Responsibilities / Outcome Position operates in a highly directed workforce environment to handle NBD, DTS calls, installing and servicing PCs, and PC peripherals and/or electronic equipment Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script May perform routine installs, moves, adds and changes as part of a directed team. Performs scripted image loading, unit diagnostics and replaceable unit swapping Runs basic diagnostics and performs basic module replacement on PCs, servers and peripherals Performs preventative maintenance activities on certain products as directed Maintains a high degree of professionalism in actions, demeanor and dress.Insures customer satisfaction throughout Key Qualifications General knowledge of desktop hardware (specifically motherboards).and software including basic knowledge of Microsoft applications Basic mechanical skills and understanding of electrostatic discharge (ESD) procedures Ability to resolve basic / non-complex problems as directed Be local and/or live within 25 miles of the city/service area. Unrestricted work authorization. Valid driver's license. Reliable transportation. Smartphone. Working Place: Salisbury, MD, United States Department : Unisys

Integres, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) which was established to provide high quality, insightful, agile information technology-based solutions to its customers. Integrity is a foundational element of everything we strive to do. We seek to develop solutions which respond to the evolving challenges that today's organizations face using our own unique combination of industry best practices, and evolving techniques and technologies. We started Integres with the intent of building "a company with a soul". As such, we take a servant-leadership approach as the long-term strategy for our success. We are cultivating a corporate family culture which demands excellence and accountability while putting a premium on work/life balance. We empower and support our employees to contribute to achieving our corporate goals by interacting with our customers as true partners, rather than treating their engagement as just another job. We seek to be good corporate citizens and encourage and promote employee participation in community and volunteer work. Job Description Integres, LLC.) is looking for an End User Support Specialist - IAM. Duties and Responsibilities: Process security forms for DoIT applications and review daily reports within State operating mandates. This includes: Onboarding & Offboarding requests for ADPICS, FMIS & RSTARS Maintaining Mainframe Security Global Security Table ADPICS Security Table FMIS Security Screens RSTARS Security Table Reviewing daily access & activity reports for issues Generate, review, and analyze reports regarding access rights to IT systems on established schedules, and follow documented procedures to identify and resolve potential access related security issues Onboarding & Offboarding of BAS Application Accounts Initiate, escalate, and track efforts to resolve IAM related technical issues following established incident and problem management procedures Identify and document IT systems and data owners, and recommend new or modified procedures for incorporating the management of access to those systems into IAM unit area of responsibility Assist in preparing and presenting training on IAM topics or procedures for customers, IAM team members, and other audiences, and attend required IAM training sessions Other duties as assigned Qualifications This position requires a Bachelor's degree from an accredited college or university with a major in computer science, information systems, engineering, business, or a related scientific or technical discipline; or three (3) years of equivalent experience in a related field. Additional Information Integres offers competitive salaries bolstered by a comprehensive benefits package, which provides safety and security for our employees and their families. Our generous benefits package includes Healthcare and Insurance: medical, dental, vision, short- and long-term disability protection, basic life and AD&D insurance 401(k) Savings Plan Accrued Paid Time Off (PTO) Employee Recognition and Rewards Employee Referral Bonuses Integres is an equal opportunity affirmative-action employer. We encourage Minority/Female/Protected Veteran/Disabled applicants to apply. Integres, LLC proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime, or Campaign Badge Veteran, Armed Forces services Medal, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.