Help desk analyst jobs in Harrisonburg, VA - 155 jobs

Job Description The Helpdesk Support Specialist provides technical assistance and support to end-users experiencing issues with computer systems, software, hardware, or other technology-related problems. The primary goal of this role is to help users resolve their issues quickly and ensure they can effectively use the organization's technology resources. This position will sit in our Staunton, VA office onsite, Monday-Friday, 8am-5:00pm (1 hour for lunch). Essential Duties & Responsibilities Issue Resolution: Diagnose and troubleshoot technical problems reported by users, providing effective solutions or workarounds. Customer Assistance: Offer guidance and support to end-users, helping them understand and use software applications, hardware devices, and technology tools. Communication: Clearly communicate technical information to non-technical users in an understandable manner, both verbally and in writing. Ticket Management: Record, track, and manage technical issues through a ticketing system to ensure timely resolution of all reported problems. Remote Assistance: Provide technical support remotely via phone, chat, or remote desktop tools for users in various locations. Documentation: Create and update user guides, FAQs, and troubleshooting articles to help users independently resolve common issues. Maintain compliance with policy and standards Training: Conduct basic training sessions or user orientations to enhance understanding of technology systems and reduce recurring issues. Escalation: Escalate complex or unresolved issues to higher-level IT support teams or specialists when necessary. Continuous Learning: Stay informed about emerging technologies, tools, and troubleshooting methods to provide effective and up-to-date support. Security Awareness: Apply basic security principles and assist users with security-related concerns. Knowledge Base Management: Develop and maintain a knowledge base of common issues and resolutions. Adaptability: Learn and adapt quickly to new technologies, tools, and processes as the IT environment evolves. Time Management: Prioritize and manage multiple support requests effectively to maintain service levels. Soft Skills: Demonstrate patience, empathy, and professionalism, especially when assisting frustrated or stressed users. Scripting & Automation (Preferred): Basic understanding of scripting languages or automation tools to streamline repetitive tasks. Physical Requirements: Ability to install, move, setup software and set up computer equipment on the manufacturing floor, office setting and in other work areas as needed. May require bending, lifting up to 20lbs, or standing for extended periods. Qualification 1-2 years of hands-on experience in IT support, helpdesk, or technical assistance role. Associate's degree in Information Technology, Computer Science, or a related field. Strong problem-solving, communication, and customer service skills. Familiarity with ticketing systems and remote support tools. Basic knowledge of networking, operating systems (Windows), and common office software. Experience with Comptia A+, Active directory and Office 365 from an administrative side is a plus.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 1-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Job Summary: The Assoc Specialist System Support will provide technical support at the plant level, acting as the first responder to IT/OT issues related to digitally integrated systems. This role will serve as a liaison between the plant, Corporate IT functions, and Engineering to implement, test, and support platforms and products. Additionally, the Assoc Specialist System Support will coordinate support for end user devices (PCs, phones, etc.) in collaboration with corporate IT Helpdesk functions. Responsibilities: * Technical Support: Provide hardware and software support for Windows PCs, printers, virtual environments, network infrastructure, time clocks, bar code systems, security cameras, phone systems, etc. * IT Systems: Offer on-site monitoring and support for IT infrastructure. Collaborate with corporate IT and plant staff to implement corporate-driven hardware, software, and network projects. Facilitate communications to plant staff about IT projects and assist with Windows desktop/laptop installation and maintenance. * OT Systems: Support automation/controls software and licenses required on technician PCs. Maintain plant OT infrastructure, including networking troubleshooting. * End User Support: Address plant user support needs related to PC software and hardware, printers, and plant applications such as PI (data historian), MSI/ASI (Net Weight) systems, barcode systems, phones, Avigilon Security Cameras, time clocks, etc. Facilitate user access requests, user training, and manage user accounts as required. Work with corporate IT Help Desk. * Disaster Recovery: Ensure data backup programs are properly administered per company policy. Act as the "Plant Owner" of local computer rooms and data closets to ensure security, fire protection, and utility supplies are well maintained. Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities: Required: * Proficient understanding of PCs and printers including barcode printers. * Proficient understanding of Windows operating systems (PC and server). * Proficient understanding of Office 365 * Understanding of Active directory and Microsoft Azure * Understanding of virtual environments (virtual machines, VLANs, thin clients, etc.). * Understanding of network communications. * Understanding of network security and firewall configurations. * Some knowledge of programming languages and database concepts. * Some knowledge of web design * Ability to work independently and in a team environment. * Strong written and verbal communication skills across all levels of the organization, with the ability to diagnose and resolve complex IT issues and dynamically prioritize work based on business needs * Strong organizational skills Additional information * Some weekends/holidays/offshift work to support plant/project needs * Some Heavy lifting Education and Experience Requirements: * Minimum associate's degree in Information Technology or related field and completed certifications for CompTIA A+, Network+, and Security+ * Bachelor's degree in Information Technology or Computer Science preferred * Minimum of 3-5 years of experience in IT/OT support. Nearest Major Market: Charlottesville Nearest Secondary Market: Virginia Apply now " Apply now * Apply Now * Start applying with LinkedIn Start Please wait...

Service Desk & Systems Engineer Department of Technology Full-time, 12 months/year VRS-Eligible, Benefits-Eligible We are actively seeking a Service Desk & Systems Engineer to join our Department of Technology. Our Technology department serves over 14,000 students and nearly 3,000 employees across the Division. This position is focused on the design, creation, deployment and administration of software environments for use by the school division, while providing Tier 1, 2 and 3 support to inquiries received from school division staff and technology teams. Telephone, email and remote support operations are used to determine and resolve user issues with redirection to field staff as appropriate. This role is also responsible for researching the technical requirements of new products and applications as requested by instructional staff. ACPS employees enjoy competitive pay and benefits, including health & dental coverage, retirement, flexible spending accounts, paid time off, wellness program, discounts on gym memberships, and more! Be sure to check out our website to learn more about our Division and our Schools. Essential Functions: Provides technical response and reassignment / resolution to inquiries received by the Service Desk through ticketing system, email and telephone in a timely and effective manner; Offers Tier 1, 2 and 3 support to division staff and technical teams while providing exceptional customer service; Identifies potential problems and coordinates troubleshooting activities with appropriate internal organizations to ensure effective product support and customer satisfaction; Configures and maintains systems management and deployment appliances; Analyzes the health of division wide management systems and collaborates with field staff to optimize and maintain the general computing environment; Develops software automation and installations for division wide computer systems to optimize user experience and efficiency; Proactively automates resolutions before events occur to the detriment of the division; Develops, configures, and performs quality control checks on school wide operating systems and software distribution packages via synergistic methodology through a collaborative lens; Researches and coordinates application deployment while maintaining software license databases and ensuring compliance; Evaluate system requirements of hardware and software technologies to ensure compatibility with existing and planned infrastructure; Monitors updates, security alerts and industry trends for evaluation and distribution to currently supported systems; Communicates complex technical information in a manner that is appropriate for the target audience and distributes information in a standardized way to technical staff; Configures and maintains school division user self-help portal and app stores; Creates and publishes knowledge base articles and self-help video tutorials; Acts as technology project resource and assists with multiple technology projects; Provides feedback to Senior IT Staff regarding potential staff desktop training requirements; All members of the Service Desk team share a common understanding of objectives, goals and metrics; Requires a high level of understanding in the way applications are developed and function; Must be able to understand complex code to ensure successful operation; This position requires extensive hardware, software and networking knowledge on Microsoft, Apple, mobile devices and peripherals; Participates in department's collaborative teamwork concept; Meets departmental and organizational deadlines; Performs various other activities as required. Knowledge, Skills and Abilities: Strong oral and written communication skills with the ability to disseminate and communicate highly technical information to a non-technical audience; technical expertise with computers, software, management systems and complex networking equipment and protocols including but not limited to: Operating systems; workstation OS, server OS, mobile OS, Hyper-V Management systems; KACE (SDA and SMA), Microsoft SCCM, JAMF, Active Directory and Group Policy, Google G Suite, Azure, Absolute, Adobe Creative Cloud, Microsoft Office 365, Microsoft Store for Education, eWalk, eMediaVA, Windows Defender Security Center, Apple School Manager Remote support tools; KACE, SCCM Console, VNC, ARD, RDP Configuration tools; Apple Configurator, Microsoft Office Configuration Tool Programming and query languages; SQL, WQL, Powershell, Windows Shell Scripting Networking technologies; TCP/IP, DNS, DHCP, SAMBA, Wireless, VLAN Should possess exceptional ability to work and perform under pressure and respond to immediate changes in work priorities; ability to work independently and self-motivated. Exhibit strong leadership attitude in support of projects, Department and School Division goals and leading others in a team environment. Frequent need to explain educational and business functions to vendors/contractors and technology restraints to department managers. Requires excellent interpersonal and diagnostic skills. Education and Experience: Requires graduation from an accredited college or university with a bachelor's degree in Computer Science or related field with three years of related work experience; additional experience may be substituted for education. Industry certifications are highly desirable, examples include: A+, Network+, MCP, HDI, Apple Technical Support Certification. Valid VA Driver's License. Physical Conditions and Nature of Work Contacts: Work is typically performed in an office, server room, classroom, or computer lab. Continuous ability to communicate by telephone is necessary. Regular use of computers, printers and other peripherals is necessary. Work includes regular handling of small fragile computer components and large components weighing up to 50 pounds. Frequent operation of vehicles for traveling to locations throughout the School Division is required. Regular contact is made with internal departments and senior persons at all levels of the School Division. Contacts are usually cooperative, however require tact and diplomacy. Necessary for external contacts with vendor companies and other IT agencies. Occasional need to perform urgent tasks to meet organizational deadlines. Frequent work activity after normal duty hours, and occasional weekend duties are necessary. Must be able to work in small closed areas without heat or air conditioning. Must be able to work with electrical and electronics equipment. Starting Salary Range: The hiring range for this position is $72,862 - $87,450 per year. Starting offer is based on applicable education beyond minimum requirements and internal equity. The position also provides excellent benefits including paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, membership in the Virginia Retirement System (VRS), and more. This is a full time, FLSA exempt position. _________________ PG 19 2025-26

On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

Job Description UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team. UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations. The primary responsibilities of this position is as follows: Department: Service Reports To: Field Service Manager FLSA Status: Full Time/Non-Exempt Purpose This position is an intermediate level technician capable of a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by UBEO BUSINESS SERVICES. Responsibilities Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers Analyze customer needs, recognize business opportunities, and influence sales volume growth Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional Complete all administrative aspects of the job on time and error-free Provide accurate feedback with call close information, parts usage reporting, and customer meter readings Perform other activities that support UBEO BUSINESS SERVICES and our service organization Supervision Supervised Contacts Internal: Exempt, Non-Exempt External: Prospective Customers, Current Customers, Vendors Job Related Dimensions Technical knowledge/skills Analysis (problem identification) Attention to Detail Customer service orientation Business skills Communications - verbal and written Planning and organizing, (work management) Teamwork (cooperation) Work standards (concern for quality) Follow-up Qualifications High School or GED 2 - 5 years industry or equivalent experience Associates Degree or equivalent technical training Successful completion of: Manufacturer Core Basics 2 Manufacturer Training Classes Physical Demands & Work Environment Ability to operate a motor vehicle for travel to client sites Ability to stand/walk for prolonged periods at times Ability to lift 50+lbs on occasion UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes: Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren) Generous Company Paid Health Reimbursement Account Options to defray deductible expenses Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren) Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance Pet Insurance, breathe easy knowing Nationwide has your pets covered Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7 A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws. Powered by JazzHR Z7akyqcCOp

JOB SUMMARY - Performs installation, maintaining, and troubleshooting of Supervisory Control and Data Acquisition (SCADA), process control equipment, communication links and software throughout the Authority; does related work as required. Work is performed under the general supervision of the Information Systems Administrator. ESSENTIAL JOB FUNCTIONS Troubleshoots telemetry and process controller hardware and Programmable Logic Control (PLC) software issues over a wide range of complexity. Make recommendations and perform software changes, maintain documentation of changes to software and hardware. Reads and interprets wiring diagrams, control logic diagrams, mechanical and engineering drawings, and specifications and recommends both technical and operational improvements as well as performs installations. Reads electrical documentation including building blueprints, electrical schematics, and flowchart diagrams, troubleshooting matrices, technical manuals and specification sheets, familiarization of electrical and mechanical standards, including local and national regulations. Plans, organizes, schedules, and performs various technical system projects, including repairs, replacements, upgrades, or new system installations. Prepares estimates of labor, materials and supplies as necessary for the performance of specific assignments. Maintains inventories of parts and equipment as needed. Keeps records; makes verbal and written reports of work performed. Maintains regulatory and control devices to acceptable levels of accuracy. Performs computer/PLC programing and troubleshooting over a wide range of complexity as needed to install new components or systems along with maintaining or modifying existing SCADA system. Installs computer operating systems, hardware, and software on computer devices and test for proper operation. Performs the repairs and testing work requiring higher-level knowledge, skills, and abilities, and serves as a technical resource to others. Performs training for those employees that work with the SCADA system. Supervises outside contractors working on SCADA systems. Programs routers and other network devices. Assists in preparing the yearly budget for Instrumentation/SCADA/process control, Performs all duties in accordance with Rivanna Safety Rules and participates in Rivanna Authorities safety program. Assists in the monitoring and backing up of computer files and systems. Maintains effective and professional working relationships internally and externally. Join the team at Rivanna Authorities for a valuable career in public service. We are guided by our Mission & Values. We constantly strive to improve our employees' total rewards. We offer security for your financial future with the Virginia Retirement System Plan. Experience the peace of mind knowing that you're building a solid foundation for retirement while contributing to the success of our organization. In addition to retirement benefits, full-time Rivanna Authority employees are able to enroll in affordable health insurance, life insurance, and disability coverage, ensuring comprehensive financial protection. Our team members enjoy opportunities for career growth and advancement through training and development programs. The Rivanna Authority also provides tuition reimbursement for continuing education and professional certifications. Rivanna Authority offers a generous paid time off policy including vacation, sick leave, and holidays. Gym membership assistance, resources for mental health, financial counseling, legal advice, and more.

Requirements: MUST possess a valid driver's license - will drive a state vehicle This position is responsible for providing agency-specific end user support throughout the state of Virginia, with a primary focus on the VDOT Culpeper District. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems. Key Responsibilities: Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams Deliver outstanding customer service with a strong “customer-first” approach Maintain accurate documentation of incidents, resolutions, and asset management Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations Support the setup and testing of network drops, cable labeling, and physical connectivity checks Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations Maintain organization and inventory of cabling tools, equipment, and supplies Drive a state vehicle to various locations within the assigned region for onsite support Qualifications: Valid driver's license (required) Excellent verbal and written communication skills Ability to work independently in a field environment and manage multiple priorities Familiarity with basic network concepts and a willingness to learn structured cabling standards Prior experience with IT support, help desk systems, or customer service preferred Skill Required / Desired Amount of Experience Valid driver's license (required) Experience working with help request tracking and reporting tools. Highly desired 1 Years Extensive skill in the use of Microsoft Desktop products including but not limited to Windows 7, Windows 10, SharePoint 2010, Outlook, MS Office Suite 3 Years Skill in the use of troubleshooting and managing and administering wireless devices Highly desired 3 Years Ability to communicate effectively orally and in writing with individuals and groups. Strong customer service skills with a customer first attitude. 3 Years Setup and testing of network drops, cable labeling, and physical connectivity checks Highly desired 1 Years Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch pane Highly desired 1 Years Global Candidate Requirements Skill Required / Desired Amount of Experience

Company Introduction WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways. Job Description: WorldStrides is seeking a results driven and service oriented Service Desk Analyst with a minimum 2 years of experience to serve in a demanding customer facing role that includes Service Desk phone support as well as providing onsite deskside support as needed. Strong interpersonal and communication skills are a must and qualified candidates will also display impeccable customer service skills and customer focus as this individual will represent WorldStrides Global IT at one of our remote offices. Candidate must be willing to serve on a shared weekly On-Call team rotation and may have to travel to other regional office locations as needed. Responsibilities: Provide initial line of Service Desk support for internal clients with the goal of first contact resolution. This includes responding to inbound calls, fielding email requests, collecting required information, creating Service Requests, and documenting incidents with pertinent data within our ITSM platform. Additionally this role will follow up with end users, work with IT support staff on incident resolutions, and escalate tickets to the appropriate support groups when necessary. Provide remote phone-based support in a heterogeneous technology environment to all members of our global team. This includes support of but not limited to, Microsoft Productivity Suite, Dell hardware, Apple hardware, Canon & Konica Minolta multi-function printers, HP desktop printers, and troubleshooting various Microsoft operating system related issues. Knowledge of Microsoft Azure is preferred. Create Distribution Lists, Shared Mailboxes, and Teams through Exchange/Office 365. Adding appropriate permissions as necessary as well as managing user access. Support all IP Phone based systems including troubleshoot hard & soft phone connection issues on the Avaya, Teams, and RingCentral platforms. Support installation and configuration of various software including Global Protect VPN, Salesforce, Microsoft Dynamics CRM, Zscaler, Adobe, as well as all other proprietary and necessary supporting software. Troubleshoot remote and onsite hardware problems including local office and remote home configurations/peripheral set up. This includes local new hire hardware deployments and retrievals. Escalation of issues to additional IT resources/tiers, management, or 3rd party vendors for assistance in reaching a timely resolution. Work directly with developers, project leads, and various business partners to understand and resolve issues. Participate in a highly talented, experienced and energetic team on a fast-paced, agile development schedule. Qualifications: 2+ years of experience in a Technical Support or similar role. CompTIA A+, Microsoft, or ITIL certifications. Ability to resolve all problem issues that affect the users' productivity and provide training when applicable. Basic Linux CLI, sysadmin, and network diagnostic skills. An ability to assess each employee's IT knowledge levels. Good communication skills with a natural aptitude for interfacing with people. Ability to deal with difficult callers or stressful situations. Good analytical and problem-solving skills. Logical thinker. Up-to-date technical knowledge. Display discipline towards accurate record keeping. Self-directed and able to handle multiple priorities with demanding timeframes. Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. The successful candidate will demonstrate the following personal attributes: Excellent oral and written communications skills in English. Highly motivated with the ability to flex in a highly dynamic environment. Positive attitude, successfully working as a team player with business and technology stakeholders. Standard Department Member Responsibilities: Support company policies and management decisions with a sense of urgency and professionalism. Responsible for meeting specified service level standards. Seek out and participate in internal and external programs that facilitate personal and professional growth. Foster communication within the department, with other departments and with management. Work Perks: Fun & driven environment. Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match. 11 paid floating corporate holidays, 1 paid volunteer day & up to 25 PTO days to start - accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days. Tuition reimbursement up to $5,250 annually $1,000 towards professional certifications annually Opportunities for paid and discounted travel. Flexible work schedule providing on-site, remote, and virtual office opportunities. Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council. Fitness Center and café onsite at select locations. Employee Assistance Program (EAP) Paid Parental, Caregiver, and Disability leave. Team Member Discount Program WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability. As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.

Improving Your Mission through Meaningful Innovation Creating a vision of how your organization works is the first step. Building the strategies to get you there is where SHINE Systems can help. As a business solutions consulting company, we provide a broad base of strategies. Our expertise covers: Intensive in-the-field decision analysis and intelligence training General management and administrative support Technology and systems integration Small- to large-scale project management We like to keep things simple and base all our work on one strategy: To provide our customers with the people, the processes, and the technologies needed to meet any mission, big or small. Job Description The ideal candidate will demonstrate moderate technical skills with the ability to apply more advanced concepts and processes to daily activities, beyond just following a checklist of tasks. They require minimal guidance and direction from more senior level team members and can work effectively both individually and on teams. In order to help support uninterrupted availability of INSCOM's Command, Control, Communications, Computers, and Information Management (C4IM) baseline, the Level 1 Service Desk Specialist will: · Provide first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests · Provide polite and friendly customer service · Attempt to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required · Document incident status and solutions in incident database tools · Work through various types Tier II issues with telephone assist · Provide answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability Qualifications Certifications: DoD 8570.01-M IAT level II Education and Years of Relevant Experience: · High School Diploma/GED and 6 years of relevant experience; or · Associate's Degree and 4 years of relevant experience; or · Bachelor's Degree and 2 years of relevant experience; or · Master's Degree · Must possess current working knowledge of computers, printers, laptops, and common windows applications · Must have 2 years of demonstrated experience managing a schedule for an engineering program involving hardware and software development and multiple sub-components using MS Project or similar project scheduling software. Clearance: Active TS/SCI Additional Information All your information will be kept confidential according to EEO guidelines.

At Steven Toyota, we value diversity and strive to provide a welcoming and inclusive environment for both our employees and customers. We are committed to offering top-notch service and building lasting relationships with our clients. Join us in our mission to deliver excellence in automotive sales. Description of the role: We are seeking a highly skilled and detail-oriented Diagnostic Technician to join our Toyota service team. In this role, you will be responsible for performing advanced diagnostics and executing complex repairs on a wide range of vehicle systems, including powertrains, electrical and electronic systems, HVAC, hybrid/EV technologies, and advanced driver-assistance systems (ADAS). Using factory scan tools and technical resources such as Toyota Techstream, you will pinpoint root causes of difficult or intermittent issues and ensure all repairs meet Toyota's factory specifications and safety standards. You will also play a key role in quality assurance by conducting post-repair testing and maintaining accurate service records in the dealership management system. As a technical expert, you will collaborate with fellow technicians, assist Service Advisors in communicating complex repair needs to customers, and stay engaged with Toyota's ongoing training and certification programs. The ideal candidate thrives in a team environment, maintains a clean and organized workspace, and is committed to continuous learning and technical excellence. Responsibilities: Advanced Diagnostic & Troubleshooting Perform in-depth, complex diagnostics on various Toyota vehicle systems, including but not limited to advanced engine performance, sophisticated electrical and electronic systems, intricate HVAC issues, hybrid/EV components (if applicable), and complex ADAS (Advanced Driver-Assistance Systems) Utilize advanced diagnostic tools, scan tools, and factory technical information systems (TIS, etc.) to pinpoint root causes of challenging or intermittent vehicle concerns Interpret complex wiring diagrams, sensor data, and control module communications. Complex Repair Execution Execute precise and efficient repairs, overhauls, and replacements of components and systems requiring specialized knowledge and skill Perform module programming, software updates, and recalibrations as needed Ensure all repairs are completed accurately, safely, and in accordance with Toyota factory specifications and industry's best practices Quality Assurance & Documentation Conduct thorough post-repair testing, including test drives, to confirm problem resolution and verify the quality of work performed Maintain meticulous and accurate documentation of all diagnoses, repairs, parts used, and labor times in the dealership management system Adhere strictly to all manufacturer warranty policies and procedures Technical Resource & Collaboration Serve as a knowledgeable resource for Service Advisors, effectively explaining complex technical issues and recommended repairs to facilitate customer understanding and approval Collaborate with other technicians on challenging cases, sharing insights and contributing to collective problem-solving Continuous Learning & OEM Standards Proactively participate in all required Toyota factory training courses and diligently work towards achieving higher certification levels (e.g., Master Technician status) Stay current with the latest Toyota technologies, service bulletins, and technical updates Maintain strict adherence to Toyota OEM standards and safety guidelines in all work Shop Stewardship Maintain a clean, organized, and safe workstation Properly use and care for all dealership tools, diagnostic equipment, and specialty tools Qualifications Requirements/ Qualifications: Significant Experience: A minimum of 4 to 6 years of proven, hands-on experience as an Automotive Technician, with substantial time spent diagnosing and repairing Toyota and other make vehicles at a dealership level Toyota Certification: Must work towards having a current Toyota factory certification Level 2, Level 3, or multiple specialized areas). Progress towards Master Technician certification is highly valued Advanced Diagnostic Prowess: Demonstrable expertise in diagnosing complex electrical, electronic, and intermittent mechanical issues using advanced tools and logical deduction Strong Technical Acumen: In-depth understanding of all major automotive systems, including engine management, transmission, brake (ABS, ESC), suspension, steering, HVAC, and communication networks ASE Certifications (Highly Preferred): Multiple relevant ASE certifications (e.g., A1-A8, L1 for advanced engine performance) Problem-Solving Skills: Exceptional ability to identify problems, analyze data, and implement effective solutions efficiently Attention to Detail: Meticulous approach to all tasks, ensuring precision and accuracy in repairs Excellent Communication: Ability to clearly articulate technical findings to both colleagues and Service Advisors Proactive & Self-Motivated: A strong desire to continuously learn and improve Valid Driver's License and Clean Driving Record Benefits: Competitive compensation Opportunities for growth and development Health insurance and retirement plans Employee discounts on vehicles and services Work environment /Physical demands: Able to work under various weather conditions Be able to lift 30 pounds up to 75 pounds or more at times Be able to be exposed to allergens and fumes Able to stand for an extended period of time Be able to withstand Bending, Crouching, Kneeling, Crawling Able to walk frequently around the shop, to the parts department, walk to find a vehicle Be able to manipulate small parts, wires, and tools with precision

Massanutten Resort Responsible for processing IT support incidents and requests in a timely, efficient, and thorough manner including documenting the problem to resolution or escalating to the IT Technical Support Supervisor as needed. Perform troubleshooting, installation, and maintenance of computer and peripheral hardware and software. Manage IT projects and initiatives, either individually or as a member of a team. Certifications in computer hardware, networking, or project management preferred but not required. Perform duties with patience and professionalism Aptitude for troubleshooting problems to resolution and attention to detail Advanced PC knowledge, including componentry, interfaces, and peripherals, such as printers, scanners, etc. Knowledge of Windows networks, domain structure, and Active Directory environment Advanced knowledge of Windows operating systems and Microsoft Office applications Preferred ​​Advanced server and networking knowledge. ​Office 365 knowledge including, but not limited to, Azure, Exchange, and Administration​ 1-3 years' experience working in an IT support role CompTIA A+ Certification Typical Schedule Days: Standard schedule is Monday - Friday, 8 hours per day. Part of the on-call rotation to monitor the help desk phone queue both after-hours (past 5 PM EST), weekends and holidays. With approval, eligible to work past standard hours to complete critical projects.​ Hours: 9am-5pm. Evenings as necessary. On-call hours are 24/7, rotating with IT Technicians. Core Responsibilities Provide technical assistance and support for incidents and requests of networked systems both software and hardware related by remote, phone, and on-site Ensure incident and request resolutions both satisfy end user requirements and adhere to Resorts IT policies and procedures Perform computer and network troubleshooting/documentation and determine when problem escalation to IT Technical Support Supervisor or Network Administrator is required for resolution Configure, Deploy, and Maintain desktop computers, laptop computers, printers, phones, smartphones, tablets, software, security updates and patches Maintain a clean and organized shared work area in addition to your own work area Must be part of an On-Call rotation as well as travel to remote sites as needed/required Other duties as assigned by management For more information, contact Gabriel Diaz at ************.

Responsibilities & Qualifications RESPONSIBILITIES * Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training. * Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems. * Performs analysis of user requirements and IT processes to enhance efficiency and service delivery. * Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements. * Develops, updates, and maintains problem tracking databases and knowledge repositories. * Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment. * Performs system and data backup and recovery operations. * Develops user training materials and conducts end-user computing and information systems training sessions. * Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions. * Prepares business cases and implementation plans for IT service improvements. * Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes. REQUIRED QUALIFICATIONS Clearance * Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance Certifications * DoD 8570 IAT Level II Baseline Certification * COMPTIA Security+ CE * Cisco Certified Network Associate (CCNA) * COMPTIA Cybersecurity Analyst (CySA+) * Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP) * Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC) * Certified Network Defender (CND) * Systems Security Certified Practitioner (SSCP) * One of the following Google Cloud Platform: * Google Associate Cloud Engineer * Google Professional Cloud Architect * One of the following cloud or systems certifications: * AWS Certified Cloud Practitioner * AWS Certified Security - Specialty * AWS Certified Solutions Architect - Associate * AWS Certified Solutions Architect - Professional * AWS Certified SysOps Administrator * Microsoft Certified: Azure Administrator Associate * Microsoft Certified: Azure Solutions Architect Expert * Microsoft Certified Azure Security Engineer Associate * Oracle Cloud Infrastructure Cloud Operations * Red Hat Certified Engineer * Red Hat Certified System Administrator Experience * Six (6) years of progressive experience in the field of Information Processing. * Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions. * Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems. Desired Experience and Skills * Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions. * Experience administering Windows and Linux operating systems in large enterprise environments. * Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions. * Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner. Overview We are seeking an IT Support Specialist to join our team. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Location: Remote * Type of environment: Remote * Noise level: Medium * Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. * Amount of Travel: 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE * U.S. Citizen * Secret Clearance OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. #remote #telework #linkedin #LI-Remote (turn font to white)

The purpose of the Senior Auditor position is to assist with planning, execution, communication, and reporting of all internal audit activities associated with USAC's operations. SCOPE OF WORK: Understand the functional and operational areas of the organization and identify areas of greatest risk to the USAC and the universal service fund. Provide input to the development of audit procedures designed to meet audit objectives and organizational risks. Plan and perform compliance, financial, and operational audits in accordance with the Institute of Internal Audit (IIA) and other applicable audit standards. Ensure compliance with established internal control procedures by examining records, reports, operating practices, and documentation. Prepare clear and concise audit work papers, reports, and other communications to document audit procedures performed and exceptions noted. Perform self-review of work paper documentation for quality assurance purposes. Execute the necessary corrective recommendations for deficiencies identified during work paper review. Provide value adding recommendations for audit findings identified. Communicate audit results, in oral or written format, to the auditee, USAC management and/or the Audit Committee. Maintain cordial professional relationships with auditees across divisions to facilitate progress of audits. Pursue professional development opportunities, including external and internal training and professional association memberships, certifications and share information with co-workers to contribute to the growth and development of the Audit and Assurance Division. Provide on the job coaching and perform preliminary reviews of the work product of less experienced staff level auditors where applicable. Provide assistance for investigations, strategic initiatives, divisional special projects and any other assigned projects as needed. QUALIFICATION AND EXPERIENCE: Bachelor s degree and/or relevant technical training and certifications. Five (5) to Seven (7) years of directly related experience. One (1) to Two (2) years of operational and/or Qualification and Experience. High level of proficiency in the following tools: ACL, Microsoft Office Suite, Visio and MS Project. Ability to absorb information from multiple sources and produce clear, accurate and concise communications. Strong project management skills and experience with a proven history of results. Ability to maintain a high degree of confidentiality and the ability to deal appropriately with sensitive information. Excellent analytical and proven problem-solving skills. Ability to work well individually and in teams to share information, support colleagues and encourage participation. Ability to travel out of town on a periodic, as needed basis. Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE), preferred The following skills are required: N/A The following skills are desired N/A

USFS is an ISO 9001 management consulting firm with headquarters in the National Capital Region and offices and staff in 12 US states. USFS staff average 10+ years of professional experience, over 80 percent of our staff have bachelor's degrees, and over half have advanced degrees in business and technology. USFS was founded in 2010 and provides financial management, acquisition management, program management, and data analytic support services to federal and state governments. Position Overview: U.S. Federal Solutions is looking for an experienced professional to provide senior-level secretariat and administrative support to the Office of the Office of the Secretary of the Air Force Workforce Management and Executive Services Directorate (SAF/FM). This role supports senior leaders at the Pentagon and involves regular interaction with general officers, senior civilians, and industry executives. It calls for sound judgment, strong communication skills, and a solid understanding of how government processes work. Requirements Senior Secretariat Support Specialist Supporting the Office of the Secretary of the Air Force (SAF) Employer: US Federal Solutions US Federal Solutions is seeking a highly experienced Senior Secretariat Support Specialist to provide executive-level administrative and secretariat support to senior leadership within the Office of the Secretary of the Air Force. This role is ideal for a polished professional who understands Air Force culture, operates confidently in a fast-paced senior leadership environment, and takes pride in precision, discretion, and follow-through. You will work closely with senior civilians, general officers, and external stakeholders, serving as a trusted partner in managing executive workflow, correspondence, tasking, and coordination across the organization. What You Will Do Executive & Secretariat Support Manage and maintain accurate, up-to-date calendars for senior leadership, including Deputies and Assistant Deputies. Serve as the front line for phone calls and visitors, routing inquiries appropriately and coordinating visits with distinguished guests. Maintain daily schedules and ensure leadership priorities are executed smoothly. Correspondence & Document Management Draft, edit, and prepare high-quality correspondence including memorandums, reports, presentations, RTS emails, and briefings. Review correspondence requiring senior leader signatures to ensure accuracy, compliance with regulations, proper formatting, and complete attachments. Track and manage suspenses to ensure deadlines are met and leadership is kept informed. Maintain official files and records in accordance with Air Force and organizational guidelines. Task Management & Workflow Coordination Manage the Task Management Tool (TMT) and related workflow mailboxes, assigning tasks within required timelines and tracking them from receipt through closure. Monitor FM and 2-letter tasking, distribute tasks to appropriate directorates, and ensure proper coordination. Prepare weekly status reports, suspense updates, and briefing slides for staff meetings. Check for new tasking daily and ensure timely assignment within 24 hours. Meetings, Events & Travel Plan, coordinate, and organize on-site and off-site meetings and events, including securing facilities and coordinating materials. Distribute meeting documents, capture and post meeting minutes as required. Assist with Defense Travel System (DTS) actions, including travel authorizations and vouchers, in coordination with government approval authorities. Personnel & Program Support Assist with tracking and staffing Officer and Enlisted evaluations (OPRs/EPRs) and Promotion Recommendation Forms (PRFs). Support preparation of military and civilian awards and decorations requiring senior leader signatures. Assist with Commanders and By-Law programs, preparing status slides for weekly or bi-weekly meetings. Collaboration & Technology Support Video Teleconferences (VTCs). Maintain and update SharePoint and Air Force Portal pages, conducting quarterly reviews to ensure content remains current and accurate. Retrieve documents, conduct limited research, and support staff as needed. Office Hours: 0800 to 1700 Monday through Friday Onsite at the Pentagon What We're Looking For Must have a minimum of 2 years applicable experience. Extensive experience providing executive or secretariat support to senior government or military leadership. Familiarity with Air Force customs, courtesies, and senior leader protocols. Strong written and verbal communication skills with a high standard for quality and professionalism. Experience managing tasking systems, suspenses, and executive correspondence. Comfort interacting with general officers, senior civilians, and industry executives. Exceptional attention to detail, discretion, and organizational skills. Ability to manage competing priorities in a deadline-driven environment. Benefits Employer-provided paid Medical / Dental / Vision insurance. Employer matching 401K plan. PTO 11 Federal Holidays Additionally voluntary benefits to include Short / Long Term Disability, Term Life, and AD&D Insurance.

Summary/Objective Provides rate lock support to mortgage loan origination staff and loan processors. Ensures any rate lock request is executed in a timely and efficient manner and continuously updates staff regarding rate locks on specific loan packages. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Maintain all lock request changes, reconciliations and extension requests. * Communicate with the Loan Officers to accurately prepare disclosures. * Monitor loans for potential TRID compliance violations. * Manage lock desk email queue. * Provide customer support to Loan Officers on their lock/extension requests. * Complete file review on each loan and issue disclosures for initial loan applications, Change in Circumstances, and initial closing disclosures. * Ensure all eligible fees are collected from customers. * Reconcile GLs for fees charged to customers. Other Duties * Other duties as assigned. Skills/Abilities * Strong quantitative aptitude with good attention to detail. * Ability to provide excellent customer service in person and on the phone. * Ability to handle stressful situations in a calm and courteous manner. * Ability to communicate effectively, both verbally and in writing. * Excellent record-keeping and file management skills. * Knowledge and experience using Automated Underwriting System (AUS), MS Word, Excel, Outlook * Knowledge of basic accounting processes and procedures. * Understanding of all mortgage loan products (FHA/VA/CONV/USDA/ In-House) and knowledge of mortgage procedures, processes and documentation requirements a plus. Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary. Travel Limited local travel may be required for this position. Education and Experience * Bachelor's degree in Accounting, Finance or related field or equivalent related work experience required. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.