Help desk analyst jobs in Medford, OR - 50 jobs

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Description: Automotive TechnicianJob Description Join Our Team at Hyundai Medford - Up to $3,500 Sign-On Bonus Available! Are you a passionate Automotive Technician with a knack for delivering top-notch service? Look no further - Hyundai Medford is on the lookout for a skilled professional like you to join our team. About Us: At Hyundai Medford, we're more than just a dealership - we're a team dedicated to providing exceptional service and creating memorable experiences for our customers. As part of our team, you'll have the opportunity to showcase your talents and grow in a supportive environment. Position: Experienced Automotive Technician Key Responsibilities: Diagnosing, repairing, and servicing Hyundai vehicles with precision and care. Take pride in conducting routine maintenance tasks and thorough vehicle inspections to ensure safety and reliability. Utilize tools and equipment to pinpoint and resolve issues accurately. Collaborate closely with our service advisors to communicate repair recommendations to customers with clarity and empathy. Stay ahead of the curve by keeping up-to-date with industry trends, technical advancements, and Hyundai-specific training. Maintain a clean and organized workspace, prioritizing safety and environmental sustainability. Qualifications: Bring your expertise as an Automotive Technician, with a preference for those experienced with Hyundai vehicles. ASE Certifications. Proficiency in using diagnostic tools and equipment, coupled with strong problem-solving skills and attention to detail. Open communication and foster positive relationships with team members and customers alike. Hold a valid driver's license and maintain a clean driving record. Benefits: We offer a competitive compensation package, including: Health, dental, and vision insurance. 401(k) retirement plan. Employee discounts on vehicle purchases and services. Certified DailyPay partner Employee assistance Program. Sign-On Bonus: $2,500 Sign-On Bonus for all qualified Technicians with any auto manufacturer certifications.* $3,500 Sign-On Bonus and/or Relocation Assistance for Technicians fully certified with Hyundai.* All applicants must provide proof of certifications. Eligibility for a sign-on bonus will be determined during the interview and job offer process. *Portion payable after completion of first full pay period. Portion payable after six months. Requirements:

Job Description: About the Role They are a growing Managed Service Provider seeking a dedicated-onsite Service Desk Engineer to join their service delivery team supporting mid-market clients. This role is ideal for a technically strong, client-facing engineer who thrives in fast-paced environments, values documentation and process, and takes pride in delivering exceptional support. As a Service Desk Engineer, you will be the primary onsite technical resource for your assigned client, working closely with internal service delivery teams to ensure stability, performance, and long-term success of the clients IT environment. You will play a critical role in troubleshooting, infrastructure improvement, documentation, and end-user satisfaction. Core Values We Look For Collaboration: Works effectively with teammates, clients, and leadership. Values shared success over individual ego. Ownership: Takes accountability for outcomes, follows through, and acts proactively rather than reactively. Dependability: Consistently shows up prepared, reliable, and committed to delivering quality work. Empathy: Demonstrates professionalism, patience, and understanding in all client and team interactions. Key Responsibilities Service Delivery & End-User Support Provide prompt, professional technical support to end users, ensuring issues are resolved within defined SLAs. Troubleshoot hardware, software, and connectivity issues across Windows and mac OS environments. Serve as the primary onsite escalation point for technical issues requiring hands-on support. Documentation & Ticketing Create, update, and maintain accurate documentation in IT Glue, including configurations, procedures, and client environments. Log, manage, and resolve support tickets using ConnectWise, ensuring thorough documentation of troubleshooting steps and resolutions. Infrastructure & Systems Support Support and maintain Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, and Teams. Perform advanced troubleshooting for Active Directory, group policy, permissions, and identity-related issues. Assist with network troubleshooting including DNS, DHCP, VPNs, and firewall-related issues. Support Windows servers and virtualized environments, escalating to senior engineers when appropriate. Client & Stakeholder Engagement Act as a trusted technical resource for the client, providing clear communication and professional guidance. Support executive and leadership users with a high level of discretion and responsiveness. Communicate risks, delays, and recommendations clearly to internal teams and client stakeholders. Projects & Continuous Improvement Participate in infrastructure upgrades, migrations, onboarding activities, and improvement initiatives. Identify recurring issues and recommend proactive solutions to improve system stability and user experience. Assist Professional Services and Account Management teams with testing and validation of new configurations. Required Experience & Qualifications 4+ years of experience in a support or systems role; MSP experience strongly preferred. Hands-on experience using ConnectWise for ticketing and service delivery. Strong documentation discipline with IT Glue or similar documentation platforms. Solid understanding of Windows operating systems, Microsoft 365, and Active Directory. Experience supporting network infrastructure and security fundamentals. Ability to work independently onsite while collaborating with remote teams. Preferred Qualifications Experience supporting mid-market or regulated environments. Exposure to server virtualization and cloud-based infrastructure. Industry certifications (CompTIA, Microsoft, Cisco) are a plus but not required. What Success Looks Like in This Role You will be the face of the MSP. Clients feel supported, informed, and confident in their IT environment. Tickets and documentation are consistently accurate and up to date. Issues are resolved efficiently with minimal escalation. The Support Engineer is viewed as a reliable, trusted technical partner by both clients and internal teams.

Premier Community Supports delivers high-quality, person-centered care across in-home and community-based services-including day programs, positive behavior supports, and 24-hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customized care. We partner closely with families, guardians, case managers, and other caregivers to deeply understand individual needs and goals. Through collaborative planning and a fun, supportive environment, we empower individuals to thrive-at home and in the community. What You'll Do As a IT Support Specialist, you will be a key contributor to our IT operations and user experience. You'll support team members across the organization by: Troubleshooting hardware, software, and network issues Implementing, configuring, maintaining, and improving business-critical software Teaching and supporting users with technology needs Researching and recommending technology solutions Documenting technical procedures and solutions Helping ensure operational efficiency and compliance with policies You'll be a proactive problem-solver who works independently when needed and collaborates closely with staff across all departments. What Success Looks Like Fast, accurate resolution of technical issues Strong relationships built with staff, vendors, and community partners Clear, timely documentation and communication Confident decision-making aligned with PCS values and procedures A strong sense of ownership and accountability What You'll Bring to the Team A positive, collaborative approach Strong time management and organization Respectful, professional interpersonal skills Commitment to our mission and ethical standards Requirements Experience & Skills 4+ years in IT support roles 4+ years of customer service or call center experience Comfortable using and teaching software (Outlook, Teams, Word, Excel) Solid problem-solving, communication, and conflict resolution skills Able to prioritize, plan, and adapt to changing environments Experience with low-voltage wiring a plus Experience with operational software & learning new tools quickly Experience with the I/DD community is preferred Education High School Diploma / GED or equivalent Other Requirements Valid driver's license, current car insurance, and reliable transportation Ability to travel locally and regionally Ability to pass drug testing, CPR, and First Aid training as required Work Environment Office setting that is clean and climate-controlled Occasional interruptions and varied tasks Some lifting up to 10 pounds Occasional local and regional travel Reasonable accommodations are available for individuals with disabilities. What We Offer Health, dental, vision benefits available with 75% of cost paid by Premier Accrue up to 80 hours of PTO (paid time off) per year 401K offered after 90 days of employment with up to 4% employer match Pay Period: 1st and 16th of the month Training and professional development opportunities A fulfilling role where your work truly makes a difference A collaborative team environment with supportive leadership and meaningful peer relationships Why You'll Love Working Here Feel valued every day knowing you're helping individuals live their best lives Join a team that cares about each other and supports growth and wellbeing Be part of a home-like setting-not just “a job” but a community Salary Description $23.00-$26.00

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo paid certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR RUFGGsqMje

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo paid certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support

Join Our Growing Team at Dedicated IT - Leaders in Healthcare IT! At Dedicated IT, we're more than a Managed Service Provider-we're healthcare's trusted IT partner. Proudly ranked #33 on CRN's 2022 Fast Growth 150 List, we've established ourselves as a household name in Healthcare IT. With our people-centric culture, competitive benefits, and consistent year-over-year growth, we're known as an employer of choice in the Managed Services world. We believe in investing in our team. That means prioritizing your professional AND personal success through career development, advancement opportunities, certification support, and work-life balance. Here, you'll find a supportive environment that celebrates growth and innovation. As we continue to rise as one of the top 5 privately-owned MSPs in the U.S., we're looking for a Level 2 Support Technician to join our Mid-Market Service division. In this role, you'll have a direct impact on our mission and help shape the future of healthcare technology. Ready to advance your career with a leader in Healthcare IT? Apply today and let's build the future of healthcare, together! If you would like to know more about Dedicated IT, click the links below: ********************************* ******************************** Position Summary Location: Medford, OR Schedule: Hybrid schedule, 2 half-days onsite at client office, other days from home Salary: Up to $65,000 As a Support Technician at Dedicated IT, you'll be at the heart of helping businesses in the healthcare industry manage their technology, support their teams, and respond to day-to-day needs. Working in our Service Desk, you'll gain hands-on experience with a wide variety of systems, learning to manage technology at all scales. Equipped with modern tools and cutting-edge hardware common to the Enterprise clientele we partner with, you'll have what you need to deliver an exceptional support experience while continually developing your technical skills. Our Support Technician I's are customer-focused problem-solvers who provide fast, effective technical support. You'll be the first line of defense, fielding incoming calls, tackling e-mailed tickets, and offering mentorship to your teammates. As the frontline of Dedicated IT, you'll help a diverse range of clients with creative solutions to technical challenges-making a real impact in their daily operations. We Are Looking for Candidates That Embody Our Core Values: • Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients. • Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL. • Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day. • Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear. Key Responsibilities for Support Technician - Level 2 Resolve client issues through support tickets, meeting SLA requirements. Collaborate with clients, Service Delivery Manager, and Team Lead to ensure exceptional service. Tackle a range of issues, from basic to complex, as requested by end users. Document detailed notes, track time accurately, and update technical documentation. Manage email tickets and escalate to Escalation Engineer when needed, providing thorough notes and recommendations. Mentor teammates and train users on supported software and hardware. Quickly identify and communicate potential major incidents to the Team Lead. Troubleshoot and create workarounds when standard procedures don't apply. Assist with software installations and vendor management for client support. Maintain timely case follow-up and keep clients updated. Collaborate on client projects with the fCIO and POD Teammates Key Responsibilities & Technical Requirements: Desktop Support: Provide comprehensive support for workstation hardware, software (Windows/Mac OS), and mobile devices, ensuring seamless day-to-day operations for end users. O365 Administration & Troubleshooting: Manage and troubleshoot Office 365 services, including SharePoint, OneDrive, and other collaboration tools, to enhance team productivity. Support Ticket Management: Resolve and document support tickets efficiently using ConnectWise, handling support requests via calls, chat, and email with a customer-centric approach. Network & Connectivity: Perform basic troubleshooting for network issues (DNS, DHCP, VPN) and assist with firewall configurations to ensure secure and reliable connectivity. Windows & Virtual Server Support: Support Windows environments and virtual servers, managing tasks such as file permissions, Active Directory administration, and more. EMR/EHR Vendor Coordination: Serve as a liaison for EMR/EHR support through vendor management, ensuring quick and effective issue resolution for critical healthcare applications. End-User Training & Mentorship: Provide training and mentorship to end users, guiding them through common IT tasks and promoting best practices to enhance their tech confidence and productivity. Team Collaboration & Mentorship: Collaborate with team members and offer mentorship to junior technicians, sharing knowledge and promoting a culture of continuous learning and growth. Executive Support & Professional Demeanor: Deliver top-notch, responsive support to executive and senior leadership with a poised, professional demeanor, ensuring their tech needs are handled promptly and efficiently. Education & Experience Qualifications Minimum Education: High School Diploma or GED required. Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience may be considered in lieu of specific certifications. Experience: 2-3 years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP), required. Healthcare IT Experience: Previous experience in Healthcare IT is preferred, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance. Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus. Perks & Benefits Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well. 401K with Company Match: Start planning for your future with our 4% 401k match. Generous Time Off: Enjoy 8 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave. Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career. People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment. Thanks for your interest in Dedicated IT! Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.

Support the City of Ashland's Information Technology Department by assisting in the design, implementation, and maintenance of the City's network infrastructure, including LAN/WAN systems, wireless networks, servers, and security systems. This position ensures reliable and secure connectivity for internal departments and Ashland Fiber Network customers, troubleshoots technical issues, and helps maintain documentation, compliance, and cybersecurity standards. The role also provides multi-tiered user support and contributes to the development of scalable, efficient technology solutions to meet the City's operational needs. ESSENTIAL FUNCTIONS The following duties are normal for this position. However, they are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned. * Support the City's network infrastructure, including LAN/WAN networks, to ensure seamless, secure, and reliable connectivity across the organization. * Assist in the implementation, administration, and maintenance of network systems, including routers, switches, cabling, wireless access points, servers (physical and virtual), VoIP systems, and backup solutions. * Monitor network performance, troubleshoot connectivity issues, and perform routine diagnostics and maintenance to ensure optimal system operations and uptime. * Implement and maintain cybersecurity best practices and network security measures to prevent unauthorized access and ensure compliance with policies and regulations. * Provide multi-tiered technical support to City staff and departments by resolving help desk tickets, analyzing complex system issues, and developing reliable, user-focused solutions. * Assist with supporting the City's telecommunications and broadband infrastructure, including Ashland Fiber Network (AFN); perform routine maintenance on the CMTS, routers, and Linux servers; troubleshoot customer modem issues on the HFC network. * Administer, audit, and maintain system logs, documentation, and configuration records for all network and security systems; ensure data integrity, accuracy, and accessibility. * Participate in strategic planning for network upgrades and capacity improvements; research hardware/software products and provide recommendations for acquisition, upgrade, or disposal. * Design and support indoor and outdoor wireless connectivity solutions for staff, customers, and the public; ensure secure and accessible wireless infrastructure throughout City facilities. * Collaborate with technicians and support staff; provide guidance, training, and backup support as needed to ensure consistent technical service delivery. * Create and maintain procedures, technical documentation, and user support materials related to areas of responsibility. * Maintain working knowledge of applicable federal, state, and municipal regulations related to network administration, cybersecurity, and data privacy. * Follow all applicable safety rules and procedures and ensure compliance with IT and organizational protocols. * Maintain professional certifications and technical proficiency through training, research, and collaboration with internal and external technical resources. * Perform other duties as assigned in support of the goals and operations of the Information Technology Department. MINIMUM REQUIRED QUALIFICATIONS * Bachelor's degree from an accredited college or university in Computer Science or a related field. * Four (4) years of network administration, engineering or related experience. OTHER REQUIREMENTS * Possession of, or the ability to obtain and retain, an Oregon driver license by the time of appointment. PREFERRED QUALIFICATIONS * Certification(s) such as CCNA, CCNP, CCIE, Security+, Network+, A+, JNCP, or equivalent experience. * Experience administering Linux systems, VMware, Microsoft System Center, and Microsoft 365 environments. * Experience with firewall configuration, network security systems, and compliance frameworks such as CJIS. * Familiarity with web development, customer support, or technical helpdesk environments is desirable. SUBSTITUTION Any satisfactory equivalent combination of education, training and experience that demonstrates the knowledge, skills and abilities to perform the duties of the job proficiently may substitute for the above requirements. KNOWLEDGE, SKILLS AND ABILITIES KNOWLEDGE: * Methods and techniques for installing, configuring, securing, maintaining, and administering network equipment and infrastructure, including Ethernet, fiber optic, coax cabling, and 802.11 wireless devices. * Operation and administration of Cisco IOS, SNMP, Microsoft Active Directory, Group Policies, DNS, DHCP, OSPF, and BGP. * Operational characteristics of modern networking environments, including associated hardware, software, systems, and related components. * Network design principles, routing methods, and tools used for developing and maintaining secure and efficient local and wide area networks. * Core concepts in computer science, systems analysis, and information systems, including best practices for data security, integrity, and version control. * Administration and use of Microsoft Office applications, including Excel, Outlook, Word, and Visio for technical documentation and system diagramming. * Federal, state, and local regulations, codes, and compliance standards related to data protection, security, and IT operations. * Modern office procedures, recordkeeping systems, and commonly used IT equipment and technologies. * City of Ashland's IT policies, standards, and procedures. SKILLS: * Diagnosing, troubleshooting, and resolving advanced network hardware and software issues. * Supporting, maintaining, and optimizing systems and infrastructure within TCP/IP network environments. * Operating a wide range of computer and network equipment used in local and cloud-based environments. * Designing and maintaining detailed technical documentation, including diagrams, configurations, and procedures. * Applying principles of data integrity and control within multi-platform environments. * Gathering and interpreting complex data to create reports, dashboards, and performance summaries. * Diagnosing, troubleshooting, and resolving complex hardware, software, networking, and security issues. ABILITIES: * Obtain and maintain required security clearances, certifications, and compliance standards. * Maintain strict confidentiality when handling sensitive or legally protected data and communications. * Detect, isolate, and resolve systems and network problems using logical and methodical processes. * Provide high-level technical support for network implementation, upgrades, and projects. * Read, interpret, and apply complex technical documentation, policies, and procedures. * Support team initiatives while working independently on assigned tasks and responsibilities. * Communicate clearly and effectively with internal and external stakeholders, both orally and in writing. * Build and maintain strong working relationships with colleagues, vendors, and other City departments. * Demonstrate a commitment to continuous learning and adaptability in a fast-evolving IT environment. * Communicate technical information clearly to non-technical staff. * Stay current with rapidly changing technology trends and best practices. * Develop, recommend, and implement technology policies and procedures. * Interpret and apply City policies, procedures, and technical standards. PHYSICAL AND WORK ENVIRONMENT The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee's supervisor. * This work requires the occasional exertion of up to 25 pounds of force;work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms. * Work has standard vision requirements. * Vocal communication is required for expressing or exchanging ideas by means of the spoken word. * Hearing is required to perceive information at normal spoken word levels. * Work requires preparing and analyzing written or computer data and observing general surroundings and activities. * Work is generally in a moderately noisy office setting. Nothing in this limits management's right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Please apply ONLINE at ***************** A completed City application must be filed online with the Personnel Office before the deadline shown above and may be supplemented with a resume of work experience. Resumes are NOT accepted in lieu of a completed City application. Resumes received without a completed City application will not receive a response from the Personnel Department. Following a review of the applications, a limited number of the most highly qualified applicants may be invited via email to proceed further in the selection process. Those not selected for interview will be notified in email (no phone calls please). The applicant selected must provide, at the time of employment, appropriate documentation of citizenship, as required by the immigration and Naturalization Act of 1986. A thorough background investigation will be completed on the candidate selected for hire. The City of Ashland is an equal opportunity employer and will not discriminate against an employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin or mental or physical disability unless based on a bonafide occupational qualification. The City of Ashland will make reasonable accommodations for the disabled. Individuals with disabilities requiring accommodation in the application or testing process MUST inform the Personnel Office of the City of Ashland, in writing, no later than the final filing date as stated on the job bulletin. Applicants needing such accommodations should document the request, including an explanation as to the type and extent of accommodations needed to participate in the selection process.

The IT Onboarding Specialist is primarily responsible for onboarding new partners into Kelley Create's IT Support services. Team members in this role will work directly with new partners to understand their business and how they use technology to be successful. They will diligently look for ways to improve partner outcomes within Kelley Create's supported IT stack. ESSENTIAL FUNCTIONS OF THE JOB Collection of all pertinent technical support information per the onboarding process documentation Passwords Technical Assets (workstations, servers, switches, firewalls/routers, etc) Line Of Business (LOB) applications Other supporting vendors Collection of critical contextual information; processes, applications, services, and technologies needed for the partner business to operate properly Completing the onboarding checklist for each new partner Modifying onboarding techniques, timelines, and processes to ensure efficient collection of data and increase onboarding agility Completing partner service hand-offs calls, providing insight into the new partner staff, what they rely on from a technology perspective Work with partners to develop key documents and processes (New user builds, Workstation builds, User termination) Communicate progress with all associated members of the partner onboarding process Keeping the partner reprised of progress, roadblocks, and next steps during the entire onboarding process Documenting and relating collected information in the documentation platform to optimize the Service Delivery Team's ability to support the partner Identifying and documenting problematic technology configurations or shortfalls that vCIO's and Service Delivery will need to address going forward Identifying and communicating potential for improvement projects discovered during the onboarding process Provide “soft” technical support to partners during the onboarding process (when applicable). Serve as a utility technical member of the team when active onboardings are not in progress Other duties as assigned SKILLS AND ABILITIES Ability and desire to provide exceptional customer service Ability to act with a sense of urgency while paying attention to detail Ability to multi-task effectively and thrive in a fast-paced environment Ability to communicate in a positive, effective, and efficient manner Ability to work independently and as part of a team Ability to prepare, organize and present information to groups of people Ability to work afterhours at times and participate with on-call shifts Basic technical skillset in LAN/WAN design and troubleshooting Basic technical skillset in Windows operating systems: Windows (XP,7,8,10) Window Server (SBS,2008 R2,2012,2016,2019 etc.) Proficient with Microsoft Office Applications including Visio Desire to continuously improve processes to improve efficiency and service delivery EXPERIENCE REQUIREMENTS Minimum of one (1) year experience providing exceptional customer service Technical support experience (call-center, internships, education, etc) Basic skills/experience with o365, windows desktop/server functionality and administration Basic skills/experience with LAN and WAN configuration, setup, and troubleshooting EDUCATION / CERTIFICATION REQUIREMENTS A BA/BS in related field is preferred One or more of the following industry certifications: A+, Net+, Sec+, MCP, CCNA, etc are preferred though equivalent experience can be substituted. Possesses valid driver's license and proof of insurance, acceptable driving record. PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to provide assistance Frequently operates a motor vehicle while traveling to client site Frequently exposed to outside elements when traveling to client site Frequently sits and/or stands for long periods of time Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting Frequently works in a well-lit, tempered room Frequently views the computer to perform duties Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc. Occasionally lifts objects such as office supplies, computers, monitors, and servers with weight up to 50 pounds COMPETITIVE BENEFIT PACKAGE INCLUDES: Medical, Dental, and Vision Insurance Company paid Life Insurance & Long-Term Disability Other Supplemental insurance options Flex Spending Account Options Commuter Benefits 401K with company match Three weeks paid time off with increase based on tenure Paid Holidays and Volunteer time Ongoing training and educational opportunities

Join the Umpqua Indian Development Corporation (UIDC) family! About UIDC: UIDC is a federally chartered corporation and the business division of the Cow Creek Band of Umpqua Tribe of Indians. The Tribe operates several businesses - creating jobs and job training opportunities for tribal members and the communities in which they serve. Why Work for UIDC: As an applicant of UIDC, you have the ability to work for a diverse array of employment opportunities. Working for UIDC allows you to be part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development and advancement opportunities. We also offer a competitive salary and benefits package, including: Comprehensive medical, dental, vision, and Rx coverage Paid Time Off Employer-paid life and disability plans 401k with up to 3.5% employer match Under the general supervision of the IT Operations Manager, this position is responsible for providing technical support to users of desktop computer, telephone, and office equipment. Duties include but are not limited to: Performs corrective and preventive maintenance of desktop computers, telephones, and office equipment. Performs installation and configuration of hardware / software for desktop computers, telephones, and office equipment. Builds, tests, and deploys computers with correct software for the installation. Performs periodic inventories of desktop computer, telephone, and office equipment. Pulls data cables as necessary to accomplish task at hand. Accurately documents all work performed in Help Desk software application. Ensures that customer needs are the first priority when approaching work assignments. Fosters a sense of teamwork and collaboration within the department and property by demonstrating respect for others' judgment and capabilities, and gives praise/recognition to those who earn it. Maintains confidentiality of verbal, written and electronic information. Limits access to information on a job-related, need-to-know basis. Ensures that both written and verbal communications are clear, concise, complete, accurate and effective. Requirements Associate of Science in Computer Information Systems or equivalent mix of experience and certification / degree required. 1 year prior experience in customer service related field preferred. Prior experience in hands-on preventive and corrective maintenance of desktop computer systems preferred. Microsoft Certified Desktop Support Technician or Comptia A+ certification preferred. Achieve passing score on basic computer skills exam. Advanced computer skills with education or equivalent experience in repair and maintenance of computer systems. Must be willing and able to work holidays and weekends as needed. Excellent organizational, verbal, interpersonal, and customer relations skills. Must be 21 years of age or older. Current Oregon Drivers License with the ability to qualify for the UIDC's Drivers Program. Must be able to obtain a Class III Gaming License

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support

The IT Onboarding Specialist is primarily responsible for onboarding new partners into Kelley Create's IT Support services. Team members in this role will work directly with new partners to understand their business and how they use technology to be successful. They will diligently look for ways to improve partner outcomes within Kelley Create's supported IT stack. ESSENTIAL FUNCTIONS OF THE JOB * Collection of all pertinent technical support information per the onboarding process documentation * Passwords * Technical Assets (workstations, servers, switches, firewalls/routers, etc) * Line Of Business (LOB) applications * Other supporting vendors * Collection of critical contextual information; processes, applications, services, and technologies needed for the partner business to operate properly * Completing the onboarding checklist for each new partner * Modifying onboarding techniques, timelines, and processes to ensure efficient collection of data and increase onboarding agility * Completing partner service hand-offs calls, providing insight into the new partner staff, what they rely on from a technology perspective * Work with partners to develop key documents and processes (New user builds, Workstation builds, User termination) * Communicate progress with all associated members of the partner onboarding process * Keeping the partner reprised of progress, roadblocks, and next steps during the entire onboarding process * Documenting and relating collected information in the documentation platform to optimize the Service Delivery Team's ability to support the partner * Identifying and documenting problematic technology configurations or shortfalls that vCIO's and Service Delivery will need to address going forward * Identifying and communicating potential for improvement projects discovered during the onboarding process * Provide "soft" technical support to partners during the onboarding process (when applicable). * Serve as a utility technical member of the team when active onboardings are not in progress * Other duties as assigned SKILLS AND ABILITIES * Ability and desire to provide exceptional customer service * Ability to act with a sense of urgency while paying attention to detail * Ability to multi-task effectively and thrive in a fast-paced environment * Ability to communicate in a positive, effective, and efficient manner * Ability to work independently and as part of a team * Ability to prepare, organize and present information to groups of people * Ability to work afterhours at times and participate with on-call shifts * Basic technical skillset in LAN/WAN design and troubleshooting * Basic technical skillset in Windows operating systems: Windows (XP,7,8,10) Window Server (SBS,2008 R2,2012,2016,2019 etc.) * Proficient with Microsoft Office Applications including Visio * Desire to continuously improve processes to improve efficiency and service delivery EXPERIENCE REQUIREMENTS * Minimum of one (1) year experience providing exceptional customer service * Technical support experience (call-center, internships, education, etc) * Basic skills/experience with o365, windows desktop/server functionality and administration * Basic skills/experience with LAN and WAN configuration, setup, and troubleshooting EDUCATION / CERTIFICATION REQUIREMENTS * A BA/BS in related field is preferred * One or more of the following industry certifications: A+, Net+, Sec+, MCP, CCNA, etc * are preferred though equivalent experience can be substituted. * Possesses valid driver's license and proof of insurance, acceptable driving record. PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB * Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to provide assistance * Frequently operates a motor vehicle while traveling to client site * Frequently exposed to outside elements when traveling to client site * Frequently sits and/or stands for long periods of time * Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting * Frequently works in a well-lit, tempered room * Frequently views the computer to perform duties * Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc. * Occasionally lifts objects such as office supplies, computers, monitors, and servers with weight up to 50 pounds COMPETITIVE BENEFIT PACKAGE INCLUDES: * Medical, Dental, and Vision Insurance * Company paid Life Insurance & Long-Term Disability * Other Supplemental insurance options * Flex Spending Account Options * Commuter Benefits * 401K with company match * Three weeks paid time off with increase based on tenure * Paid Holidays and Volunteer time * Ongoing training and educational opportunities

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military