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Help desk analyst jobs in Pittsburgh, PA

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  • Patient Support Specialist

    Blinkrx

    Help desk analyst job in Pittsburgh, PA

    We are hiring immediately for our Customer Support team. We are looking for individuals who can help raise the bar on our customer service that we provide to our patients and partners. This is your opportunity to join a health-tech enterprise focused on making medications more affordable for all Americans. Start your career with the fastest growing pharmacy technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. Compensation: $19/hr Location: Onsite Robinson Township Pittsburgh Work hours: Monday-Friday across various 8 hours shifts : 8am- 4pm EST , 9am- 5pm EST, 1pm- 9pm EST or Open for availability for 4 day 10 hour shifts from 11am- 9 pm EST Requirements: High school diploma or GED required, Bachelor s degree strongly preferred Customer service experience required Healthcare, pharmacy or other relevant industry experience strongly preferred Strong verbal and written communication skills Sound technical skills, analytical ability, good judgment, and strong operational focus A passion for providing top-notch patient care Ability to work with peers in a team effort and cross-functionally Strong technical aptitude and ability to learn complex new software Responsibilities: Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers Provide patient care to accurately support pharma programs and triage to appropriate teams when required Strive to meet and exceed structured performance targets. Document all call information and data discovery according to operating procedures Utilize Knowledge Base materials as a foundation for resolving inquiries Maintain confidentiality of patient and proprietary information Develop a working knowledge of company related security and privacy practices. Participate in continued education on product changes, new features and product launches Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes Benefits: Medical, dental, and vision insurance plans that fit your needs 401(k) retirement plan Daily meal stipend for onsite marketplace Pre-tax transit benefits and free onsite parking
    $19 hourly 4d ago
  • Information Technology Field Technician

    CSI Companies 4.6company rating

    Help desk analyst job in Pittsburgh, PA

    CSI Companies is seeking Field Service Technicians (TDR Support) to work with one of our top healthcare clients! Travel: Will travel to different clinics/hospitals within a 50-mile radius Duration: 3 - Month Contract Start Date: 1/5/2026 Pay: $25 - $28/hour W2 Shift: Monday - Friday, 8am - 5pm Description: Overview We're seeking 35 Field Service Technicians/TDR Testers to support EPIC go-live readiness across healthcare facilities. This role focuses on deploying, configuring, and testing IT hardware to ensure devices are fully functional and integrated with EPIC workflows. Key Responsibilities Deploy, configure, and troubleshoot computers, printers, scanners, and peripherals. Perform end-to-end device testing, validate connectivity, and confirm EPIC workflow integration. Document configurations, test results, issues, and resolutions. Collaborate with clinical and IT teams to schedule and execute testing activities. Provide hands-on support to end users during testing. Execute and refine TDR test scripts to ensure system readiness. Support device readiness tasks including labeling, asset tagging, and inventory updates. Qualifications Strong experience with Windows systems, peripherals, and networked devices. EPIC or EHR experience preferred. Excellent troubleshooting, communication, and documentation skills. Experience with device rollout projects or clinical environments is a plus.
    $25-28 hourly 2d ago
  • IT Support Technician

    Maronda Inc. and Subsidiaries

    Help desk analyst job in Imperial, PA

    The IT Support I/Helpdesk will be based in our Corporate office in Imperial, PA. This position will be responsible for providing first level IT support for the company which includes several locations in PA, OH, VA and FL. The role is part of an on-site IT team to assist with first-level IT support. (Hybrid - following training period) Considering making an application for this job Check all the details in this job description, and then click on Apply. Duties and Responsibilities: * Serve as the primary contact for Level I Support, responds promptly to service requests, problem requests and other requests assigned to the Help Desk support queue. * Troubleshoots and resolves hardware/software-related issues and break/fix problems with laptop computers, desktop computers, printers, scanners and other PC-based peripherals * Gather essential information for ticket resolution and escalation to Level II support when necessary. * Create and maintain user accounts, including onboarding new users and managing system privileges. * Perform routine system maintenance tasks such as changing backup tapes and updating software. * Assist in Software quality Assurance, testing, and new software rollouts. * Contribute to small project tasks, information gathering, and interdepartmental communication. Education, Experience and additional requirements: * Degree and/or certification in IT, Computer Engineering, Information Management or Computer Science. * 1-3 years of related experience, customer service experience preferred. * Must be dependable and adaptable to frequent changes in direction. * People/customer oriented and able to work autonomously wtih minimal supervision. * Eager to learn and stay up to date on the latest technologies. * General technical knowledge and support experience. * Effective problem-solving skills and ability to troubleshoot Windows, MAC OS, and smartphones. xevrcyc * Familiarity with MS Office Suite, printer setup and hardware installation. * Interpersonal skills to effectively work with all levels of management * Motivated self-starter with the ability to manage their workload and handle competing priorities * Technology experience preferred in the following:Windows Doman (Servers 2019, Windos 10 & 11) Linux VMWare (virtualized servers) IBM iSeries (AS/400) Midrange System Google Workspace, Cisco & Fortinet Firewalls/Switches Intranet spanning 12 offices in 4 states and growing (multiple companies) Equal Employment Opportunity Employer Job Type: Full-time Pay: $24.42 - $29.41 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Vision insurance Work Location: Hybrid remote in Imperial, PA 15126
    $24.4-29.4 hourly 1d ago
  • Desktop Support Specialist

    Belcan 4.6company rating

    Help desk analyst job in Pittsburgh, PA

    ⦁ Laptop/desktop imaging & driver/BIOS updates ⦁ Setting appointments with users to handover new devices & take existing devices Excellent customer service/communication skills ⦁ Complete at a minimum the following customer appointment tasks during the hardware exchange: ⦁ Signing into the device ⦁ Signing into zScaler ⦁ Signing into M365 and having data sync from the Cloud ⦁ Mapping network drives ⦁ Setting up printers ⦁ Installing any custom software ⦁ Copying over any local data (ie. Browser favorites, files saved to HDD etc.) Skills/Experience: ⦁ Desktop support: 1 year (Required) ⦁ Imaging ⦁ We need a couple people in the office to image machines and complete the new device handovers and finish the setup tasks with the user.
    $38k-48k yearly est. 2d ago
  • Caregiver | Help Seniors and Earn up to $15/hr

    Careinhomes

    Help desk analyst job in Monroeville, PA

    Looking to start a new career? Become a caregiver with no experience needed We value our caregivers so we make sure that our compensation rates are competitive with wages that are currently being offered in this area. Apply for open caregiver positions today! Make sure to ask about long-term benefits such as paid time off, training options, health plans, and more during your interview. Requirements * Be of legal age * Be eligible to work in the US * Be dependable * Have an active driver's license and car Expect to perform a variety of care related duties for clients including: * Providing companionship * Transportation * Meal preparation * Housekeeping Benefits: *Competitive Pay *Flexibility in your schedule *Full-time or Part-time opportunities *Daytime to evenings and even weekend shifts *Live-in opportunities also available *Build the schedule that's best for you! About CareInHomes: CareInHomes Caregivers connects in home caregivers with local Home Health and In Home Care positions that fit your skill level and scheduling needs. We have hundreds of agencies nationwide hiring caregivers with your skills and caring nature! All you need to do is create your profile, schedule an interview, and then get connected with employers that have the job that you have been looking for!
    $25k-37k yearly est. 2d ago
  • BPO Support Associate

    Visionet Systems Inc. 4.1company rating

    Help desk analyst job in Pittsburgh, PA

    Responsibilities Receive packages via UPS/Fedx. Open packages and create Barcode page for each. Sort/remove recordable documents from lender packages to prep for recordation. Shipping out completed lender docs each night via UPS/Fedx Maintain open lines of communication with department members to ensure documents are processed in a timely and accurate manner Work to meet and exceed the defined production standards, metrics and/or SLA set forth by Management. Provide back-up to various department functions when necessary to ensure continuation of department workflow. Additional responsibilities as assigned Education And Experience High School diploma or equivalent 1-year related experience. Knowledge, Skills, Abilities Organization skills Attention to detail Multi-tasking skills
    $36k-57k yearly est. 1d ago
  • IT Help Desk Analyst - Center Township, PA

    Ardex Americas 3.7company rating

    Help desk analyst job in Center, PA

    ARDEX Americas is a global leader in high-performance building solutions. Guided by our company purpose, passionately innovating responsible solutions, we develop products that deliver exceptional performance, reduce environmental impact, and meet the evolving needs of our customers and communities. We champion a culture of excellence, where collaboration and innovation create meaningful impact. Our team combines experience with fresh talent, fostering integrity and continuous improvement-our global standard for over 75 years. At ARDEX, we're more than building materials-we're building careers, opportunities, and the future. We are immediately hiring an IT HELP DESK ANALYST to provide technical support and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico and Latin America), troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and helping users stay productive. This role is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is naturally curious about IT technology and how it can improve the workplace. If you're energized by solving problems and helping others succeed through technology, we'd love to meet you. Reporting to the Manager of Customer Service and IT, this position is full-time based out of our Corporate offices, 20 minutes North of Pittsburgh International airport. What you will do: * Respond to IT support requests from employees. * Troubleshoot and fix hardware and software problems. * Provide excellent customer service and quick resolutions. * Escalate complex issues to senior IT staff when needed. * Set up and configure computers and other devices. * Keep track of PCs, Laptops, cell phones, and other IT assets. * Share updates and solutions with users and teams. * Stay current on IT tools and systems. * Prioritize and manage multiple support requests. * Document issues and resolutions clearly. Experience and Skills: What you will bring to ARDEX: * Experience in IT support and using ticketing systems (Freshdesk is a plus). * Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue. * Basic knowledge of digital marketing, social media, and CRM tools is helpful. * Strong problem-solving and communication skills. * Understanding of networking basics (Wi-Fi, VPN, IP addresses) * Ability to manage multiple tasks and prioritize based on urgency. * Team player with a proactive attitude. * Comfortable with change and eager to learn. * German language skills are a plus. * Willingness to travel occasionally to other ARDEX locations to provide support. Education * Associate's degree in information technology and/or relevant work experience. Benefits * Generous Paid Time Off (PTO) and 11 Paid Holidays * Paid Parental Leave to support growing families. * 401(k) with Company Match to help you save for retirement. * Medical, Dental, and Vision Insurance (effective the 1st of the month after hire) * Company-paid Disability, Life, and AD&D Insurance and Travel Assistance * Wellness Programs, including Telehealth and an Employee Assistance Program (EAP) * Tuition Assistance for associate and bachelor's degrees * Discounted Gym Memberships to support your fitness goals * Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more! * Scenic corporate offices with free parking and woodland walking trails! Be part of the team that's Building Tomorrow at ********************* ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
    $32k-46k yearly est. 1d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Help desk analyst job in Pittsburgh, PA

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $40k-58k yearly est. 60d+ ago
  • IT Client Ops Support

    Ivalua

    Help desk analyst job in Pittsburgh, PA

    IT ClientOps Support (Pittsburgh - US) Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. Learn more at *************** Follow us on LinkedIn THE OPPORTUNITY CONTEXT: Our IT team is dedicated to build and operate the infrastructure and services that host the Ivalua solution for our clients as well as provide our employees with all the required IT resources to conduct their job. Our team is very hands-on with a strong mindset of problem solving while also having the ability to think of the implementation holistically and provide solutions that solve the customer's long-term challenges. With over 50 global team members, the IT team needs to keep growing to satisfy demanding customers. ROLE: Here at Ivalua, we are currently looking for a IT ClientOps Support. WHAT YOU WILL DO WITH US Analyze, diagnose, troubleshoot and resolve servers, software, network and other potential IT build & deployment issues Assist in troubleshooting issues as they arise with ability to prioritize Provide technical support on-site or via phone or email Analyze system, application, network and other logs and identifies potential issues with the Ivalua Solution Communicate and interact effectively with internal stakeholders and team members about the issues being troubleshoot Collaborate and contribute on technical initiatives Create proper documentation, diagrams and other detailed instructions and procedures Experience working with different types of Windows servers in all environments (Dev,Test, Pre-Prod, Prod) YOUR PROFILE If you have the below experience and strengths this role could be for you: Skills and Experience: At least 5 years + of relevant experience Bachelor's degree in related field preferred or equivalent experience with proven skills Some PowerShell/CLI/scripting languages experience Ability to debug scripts, analyze, create and modify scripts if needed Deep knowledge of Microsoft Windows Server, IIS, ASP.Net Applications, Hosting (a plus) Good knowledge of client/server and network architecture, XML (web.config), sFTPSQL Server mid-level understanding Comfortable investigating issues by reading logs, requests, execute root cause analysis Ability to interact with the Ivalua IT team members to support, troubleshoot and solve network, protocol, firewall and application software issues Communicate clearly and concisely with others, orally and in writing Good Computer and network security awareness Able to translate technical issues to non-technical audiences for approach, outages, changes, testing Detail-oriented and organized, able to pay attention to procedures and create proper documentation The work may sometimes require working out of standard business hours, if needed Professional Certifications in Microsoft MCSA/MCSE, CompTIA's A or Network a strong plus Participation in SOC audit is a plus Site-to-Site VPN and whitelisting knowledge Good troubleshooting knowledge of x509 certificates, and asymmetric key encryption (TLS, PGP, RSA) and security certificates in general Familiarity with SMTP technologies (SPF, DKIM, DMARC, etc) Soft Skills : Team player attitude, able to collaborate and interact with others in a professional and effective manner High Sense of urgency for production issues Ability to prioritize, follow up, work independently or as a part of a team and meet deadlines Proactivity to propose enhancements Excellent problem-solving skills WHAT HAPPENS NEXT If your application fits this specific position's needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals - apply today! Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. Interviews will be conducted virtually via video or on-site with face-to-face meetings. LIFE AT IVALUA Hybrid working model (3 days in the office per week) We're a team dedicated to pushing the boundaries of product innovation and technology Sustainable Growth, Privately Held A stable and cash-flow positive Company since 10 years Snacks and weekly lunches in the office Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity Unlock and unleash your full professional potential with our exceptional training and career development program Join a dynamic and international team of top-notch professionals who are experts in their respective fields Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work Experience a truly diverse and inclusive work environment where your unique contributions are highly valued Regular social events, competitive outings, team running events, and musical activities Comparably recognized Ivalua for the following (******************************************** : Powered by People - Powered by You! United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. ********************************************** Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us. Ivalua's core values include a priority on Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents. The compensation range for this position is based upon careful and continual market compensation research. In addition to location, compensation may also vary based upon job-related knowledge, skills, and experience. Title: IT ClientOps Support Base Range : $52,500-$87,500 Additional compensation / rewards: Ivalua offers an annual target bonus for this position conditional on individual and company performance. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more. #LI-SG1 #LI-HYBRID
    $52.5k-87.5k yearly Auto-Apply 10d ago
  • Hardware & Systems Support Specialist

    Leap Event Technology 4.4company rating

    Help desk analyst job in Pittsburgh, PA

    WHO WE ARE: Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That's why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events. We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world. Leap Event Technology is seeking a skilled Hardware & Systems Support Specialist to strengthen our Warehouse and Event Operations. This role ensures hardware readiness and optimal system performance to guarantee seamless operations and successful event delivery. The ideal candidate has hands-on experience with hardware and networking in fast-paced environments, excels at preventative maintenance, technical testing, and troubleshooting, and collaborates effectively across teams to solve complex challenges. Sounds interesting? Let's talk. AS A HARDWARE & SYSTEMS SUPPORT SPECIALIST, YOU WILL: Provide installation, configuration, and maintenance of event hardware (scanners, printers, mobile devices, laptops). Troubleshoot and repair hardware and network performance issues. Manage and optimize warehouse-specific software, including Mobile Device Management (MDM) systems and inventory management tools. Conduct quarterly user and system audits of Event Operation's IT-owned systems, ensuring compliance and security standards are met. Conduct regular preventative maintenance checks and implement hardware lifecycle planning. Collaborate with internal product teams and engineers to support mobile utility applications. Provide first-line IT support and training to warehouse and event operations staff on best practices for hardware and systems. Serve as the primary liaison for IT-related vendors and coordinate external support as needed. Perform site visits for large or complex event deployments to evaluate and recommend network and power solutions. Assist with budgeting and planning for hardware upgrades and technology implementations. Contribute to internal acceptance testing of hardware and software solutions to ensure readiness for deployment. Document technical processes, hardware configurations, and network setups; maintain and contribute to a shared knowledge base. EXPERIENCE & SKILLS: 3+ years of experience in IT/Helpdesk support position, with a focus on hardware and network troubleshooting. Strong knowledge of MDM systems and warehouse or logistics IT workflows. 3+ years experience supporting a wide range of devices (iOS, Android, Windows) and peripherals in a fast-paced environment. Prior experience supporting and administrating the following enterprise tools is required: MDM (ScaleFusion, Kaseya), Sophos AV, Atlassian (Jira Service Desk) Experience managing IT inventory, systems, and vendor relationships. Ability to proactively identify and resolve technical issues with minimal supervision. Excellent communication skills for training and cross-functional collaboration. Strong organizational and time management skills to handle multiple priorities effectively. Willingness to travel for site visits and event support as needed (25% or less). Must be self-motivated with a strong desire to continuously develop technical skills and stay current with emerging technologies. Relevant certifications (e.g., CompTIA A+, Network+) preferred. ITIL Certification is a plus. Familiarity with PCI compliance. Associate's or Bachelor's degree in IT, Computer Science, or a related field is a plus. BENEFITS: We offer Medical, Dental, Vision, and Voluntary benefits Generous PTO Paid parental leave (following 12 months of continuous employment) 401K Match $200 event reimbursement Udemy Business, a world-class learning and development platform LEARN MORE: *********************** ADDITIONAL INFORMATION: Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility. *Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. All done! Your application has been successfully submitted! Other jobs
    $61k-99k yearly est. 60d+ ago
  • DESKTOP SUPPORT

    Artech Information System 4.8company rating

    Help desk analyst job in Washington, PA

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Distributed Client Services Location: WASHINGTON,PA Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support. Troubleshooting Office 2003/2007/2010 support end user trouble shooting skills Installation, configuration and maintanence of windows, hardwares and softwares. Desktop and laptop installation ,configuration and upgradation Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************
    $49k-67k yearly est. 6h ago
  • Help Desk Technician

    National Fuel Gas 4.5company rating

    Help desk analyst job in Pittsburgh, PA

    Seneca Resources Company, LLC, the oil & gas exploration and production subsidiary of National Fuel Gas Company (NYSE: NFG) explores for, develops and produces natural gas and crude oil reserves in Appalachia. Seneca's headquarters are located in Houston, Texas with offices in Pittsburgh, Brookville, Wellsboro and Kane, PA. Seneca's investment activity is in the Marcellus and Utica Shales in Pennsylvania, where the company controls approximately 1.2 million net prospective acres and is one of the largest producers in the basin with approximately 1,000 wells. As an active exploration and production company in the northeastern U.S. for more than 100 years, Seneca Resources Company, LLC is committed to safety, environmental stewardship, increased productivity and maximizing shareholder value.
    $32k-44k yearly est. 58d ago
  • Technical Support Analyst

    Insight Global

    Help desk analyst job in Pittsburgh, PA

    Day to Day: Insight Global is seeking IT Support Analysts to sit onsite for a local higher education client. These candidates would provide support to all IT-related activities, assistance end users, coordination resolutions for end user issues, and follow-up to end user related IT problems and ensure a resolution. - Provide technical support onsite and over the phone for Customers - Software and network issues on laptops and desktops - Troubleshooting and resolving issues with software and printers. - Create and manage tickets We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements Requirements: - Associates Degree OR Bachelors Degree and - Minimum 1 year professional IT Support Expereince - Phone support experience - high call volume - Experience remoting into devices to fix issues - Previous IT Support expereince MUST INCLUDE both HARDWARE and SOFTWARE support
    $39k-70k yearly est. 14d ago
  • Application & Technical Support Specialist III

    Calderys Career Opportunities

    Help desk analyst job in Pittsburgh, PA

    HWI has a fantastic opportunity to join our Marketing team as an Application and Technical Support Specialist III. The Application and Technical Support Specialist III promotes the use of HarbisonWalker International refractory products and supports customer relationships through their expert product knowledge and providing technical advice and support to solve for customer inquiries, problems, and needs. This role is also responsible for developing and executing market growth strategies within their areas of responsibility. Responsibilities • Be an expert on HarbisonWalker Internationals products and applications; providing expert technical advice and support to solve for customer inquiries, problems, and needs; providing internal and external training on HarbisonWalker International products and applications; collaborating with internal R&D department on complaint investigations and failure analysis to ensure information share and goal alignments • Performing analysis of complex application needs and proposing, altering or refining/defining lining designs and installation methods in support of customer balancing business need • Developing business cases for new product development; creating, executing and tracking new product launch plans • Creating and executing product promotions and technical marketing strategies; maintaining expert knowledge on industry trends, training opportunities, and forecasts; attending and presenting at industry tradeshows and seminars • Performing market analysis and assisting in product portfolio analysis that aligns with market segment plan initiatives • Assisting in product rationalization, product portfolio modifications and shape standardization Requirements • The Application Specialist III requires four (4) - six (6) years of experience in refractory technical marketing, research, quality assurance, or sales. • Requires B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field • Requires knowledge of refractory products, installation methods, construction skills and customer applications • Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise • Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization • Requires the ability to work effectively in a team environment • Requires strong analytical, strategic thinking and business problem solving skills • Requires project management skills and the ability to coordinate multi-department projects Physical and Environmental Requirements • Physical Activity: Requires more than 2/3 of time sitting, speaking/hearing; and less than 1/3 of time standing, walking, using hands and fingers, reaching, climbing/balancing, and/or tasting/smelling. stooping/kneeling/crouching/crawling • Lifting: Requires lifting up to 50 pounds less than 1/3 of time. • Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus • Environment: Requires more than 2/3 of time in an office setting; and less than 1/3 of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration. Noise: Requires exposure to moderate noise.
    $39k-70k yearly est. Auto-Apply 60d+ ago
  • Fiscal Technician / Fiscal Support Specialist

    Elyon International, Inc.

    Help desk analyst job in Washington, PA

    WHO WE ARE: ELYON provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New Technology start-ups. ELYON advocates for policies that can improve government services and maintain our government's competitive advantage, by bringing more technology into government programs. ELYON advocates on behalf of our nation's innovative, new technology and small businesses looking to work with the U.S. government. We do this by aligning the voice of our small business members with advocacy for change in federal policy that will make the government market more accessible to small businesses and the commercial technology ecosystem. The Channel's founding Technical Board Members include former government leaders and IT executives passionate about bringing best-of-breed technology to the government. We are seeking skilled and experienced FISCAL TECHNICIAN / FISCAL SUPPORT SPECIALIST to join our team! Successful ELYON employees possess the following traits: An ability to get things done: You are persistent, resourceful, results-oriented, and action oriented. You constantly plan ahead and foresee issues before they occur. Analytical: In order to improve your comprehension of the market and the demands and problems of your clients, you have good analytical abilities and are at ease reading quantitative data. Creative mind-set: You are able to solve problems creatively and swiftly adjust. You possess a thorough understanding of product management principles and the ability to apply them when analysing data and making recommendations. Emotional Intelligence: You have a strong sense of self and excellent perception of how important relationships function. You are upbeat, sympathetic, adaptable, and inquisitive. Your genuineness, warmth, and competence help you win the respect of your co-workers. Trustworthy: You have a strong sense of morality, principles, and purpose. You are trustworthy because of how you conduct yourself. You are a living example of the company's values. FISCAL TECHNICIAN / FISCAL SUPPORT SPECIALIST The Role This position works independently or under general supervision and often perform one or more fiscal support functions. Position provides support in fiscal, budget, or financial business areas. Apply principles of established procedures in recording, summarizing, and reporting fiscal activities in a variety of work areas such as recordkeeping, auditing, analysis, budgeting, payroll, travel, purchasing, and other types of fiscal operations. Prepare and maintain fiscal records while compiling and ensuring the accuracy of reports. Responsibilities * Processing daily deposit; Prepares, verifies, and controls input being processed, including responsibility for input * Preparing basic A/P payment documents; Maintains accounts and records * Maintains a record keeping system for recording budget transactions; Financial related data entry into the statewide accounting system (legacy system) * Fiscal related filing; Maintains and modifies fiscal record keeping systems, databases, and spreadsheets * General fiscal support to the Business and Financial Services Unit Education/Qualifications: * High school graduation or GED equivalency. * One to two years of general clerical or fiscal experience required. * Must be highly skilled or have mastery of MS Excel * Education usually can substitute year for year for experience. Only shortlisted candidates are going to be contacted Benefits: Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance. ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $39k-69k yearly est. 2d ago
  • Helpdesk Technician

    444&&Polarsonpweh

    Help desk analyst job in Pittsburgh, PA

    Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
    $33k-48k yearly est. 60d+ ago
  • Help Desk Technician

    Job Listingsseneca Resources

    Help desk analyst job in Cranberry, PA

    Seneca Resources Company, LLC, the oil & gas exploration and production subsidiary of National Fuel Gas Company (NYSE: NFG) explores for, develops and produces natural gas and crude oil reserves in Appalachia. Seneca's headquarters are located in Houston, Texas with offices in Pittsburgh, Brookville, Wellsboro and Kane, PA. Seneca's investment activity is in the Marcellus and Utica Shales in Pennsylvania, where the company controls approximately 1.2 million net prospective acres and is one of the largest producers in the basin with approximately 1,000 wells. As an active exploration and production company in the northeastern U.S. for more than 100 years, Seneca Resources Company, LLC is committed to safety, environmental stewardship, increased productivity and maximizing shareholder value. Job Responsibilities The Help Desk Technician will serve as an integral member of the IT team with responsibilities including, but not limited to, the following: Monitor and work IT help desk requests, which include supporting PCs, virtual machines, application software, printers, video, and audio equipment Provide remote support for other company offices related to basic user account, network, application, and system issues Administer security and permissions on the corporate Active Directory and file shares, including user and computer object setup and decommissioning Support IT security and infrastructure teams with endpoint software agent troubleshooting, i.e. anti-virus, patching, etc. Provide basic setup, configuration, and repair of laptops, desktops, thin client terminals and monitors Work with other IT personnel on projects for field testing new or existing technology Comply with Seneca's EHSQ policies, standards and procedures and demonstrate active and regular involvement in EHSQ programs Job Qualifications High School Diploma/GED with a minimum of four to five (4 to 5) years of relevant experience Bachelor's degree with a minimum of (1) year of relevant experience preferred Demonstrate excellent interpersonal and communication skills Technology certifications are preferred Experience with Microsoft 365, Onedrive, Teams, Exchange online administration The successful candidate must be authorized to work in United States of America. Seneca Resources offers a competitive salary, hybrid work schedule and a comprehensive benefits package. This position is not eligible for relocation. Seneca Resources Company, LLC is an Equal Opportunity / Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, protected veteran status, marital status or other protected status under federal, state or local laws. Please note: We occasionally amend or withdraw Seneca Resources jobs and reserve the right to do so at any time, including prior to the advertised closing date.
    $39k-70k yearly est. Auto-Apply 60d+ ago
  • IT Support Specialist

    South College, Knoxville 4.4company rating

    Help desk analyst job in Cranberry, PA

    Benefits Front Loaded PTO Tuition Assistance Medical, Dental, Vision 401(k) - with Employer Contribution South College - We are one of the nation's fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture. Almost 20,000 Students 10 Campuses Competency Based Education Online IT Support Specialist Description The IT Support Specialist is sharply focused on providing enterprise level technical support for South College remote and onsite users. Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and end-user assistance. Responsibilities Document incoming helpdesk requests using internal ticketing system Install, repair and maintain desktop and laptop computers, peripherals and related systems Provide end user support via remote assistance, in person and telephone. Support and enforce company information policies and procedures. Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone Assist in maintaining hardware and software inventory for asset management. Install and support AV equipment for classrooms, conference rooms and auditoriums Demonstrate broad knowledge of technology principles, practices, and procedures Self-manage in a way that allows flexibility to support multiple tasks at any given time Assist in updating support documents within knowledge management for the IT Services team, as well as end users End-user Account Management Build and maintain relationships across departments Other duties may be assigned Requirements Education Associate degree in Computer Science or equivalent experience Experience 2+ years of overall IT experience 2+ years' experience supporting Microsoft Windows and Apple Mac OS environment 2+ years' experience supporting Microsoft Office applications Knowledge of network security practices and Antivirus software Exceptional analytic and problem-solving skills Self-motivated and able to work across diverse technical and non-technical teams Good written, verbal and interpersonal communication skills Exceptional Customer-oriented attitude ITIL (foundational level, but exposure to more detail than foundation is often necessary) Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Walking, lifting, manage use of technology, equipment operation. Must be able to utilize standard office equipment, i.e. desktop computer, monitor, keyboard, and telephone system. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
    $33k-44k yearly est. 37d ago
  • IT Support Services Analyst

    Cook Group 4.3company rating

    Help desk analyst job in Vandergrift, PA

    To work as a member of an IT team responsible for all aspects of systems hardware, software and related infrastructure. Responsibilities • Build and maintain Windows workstations. • Provide support to users of IT systems. •Conduct software validation and qualification protocols. • Develop and maintain installation and configuration procedures. • Maintain software and hardware inventories / track installation and license counts. • Assist in network infrastructure maintenance. • Stay abreast of latest technologies and acquire new skills as needed. • Ability to build and maintain multiple workstations. • Provide input to manager to improve department operation and efficiency. • Identify and report possible preventative and corrective actions. • Works independently referring questions and problems to manager. • Extreme confidentiality with all accessible information. • Responsible for compliance to company's Quality Policy Manual. • Responsible for compliance to company's safety policies. • Positive representation of the company to the outside world. • Confidential access to the company's new and/or existing product designs, plans and customer base. Qualifications • Associates or Bachelors degree in relevant field. • Experience with hardware installation and configuration. • Solid organizational and planning skills. • Knowledge of Windows Server. • Experience with a linux or unix shell. • Familiar with network operations. • Ability to get along well with other. • Good visual acuity. • Ability to sit for extended periods of time. • Ability to occasionally lift a minimum of 30 pounds. • Majority of day spent in clean, climate controlled office area.
    $34k-68k yearly est. Auto-Apply 60d+ ago
  • IT Help Desk Analyst - Center Township, PA

    Ardex Americas 3.7company rating

    Help desk analyst job in Aliquippa, PA

    Job Description IT Help Desk Analyst, Center Township, PA ARDEX Americas (***************************** is a global leader in high-performance building solutions. Our purpose is clear: passionately innovating responsible building solutions that deliver lasting performance, reduce environmental impact, and support the evolving needs of our customers. Our culture blends experienced professionals with rising talent to create a meaningful environment where stability meets growth, talent is celebrated, and potential is realized. At ARDEX, we don't just build materials-we build careers, relationships, and a more sustainable future. We are immediately hiring an IT HELP DESK ANALYST to provide technical support and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico and Latin America), troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and helping users stay productive. This role is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is naturally curious about IT technology and how it can improve the workplace. If you're energized by solving problems and helping others succeed through technology, we'd love to meet you. This position is full-time based out of our Corporate offices, 20 minutes North of Pittsburgh International airport. What you will do: Respond to IT support requests from employees. Troubleshoot and fix hardware and software problems. Provide excellent customer service and quick resolutions. Escalate complex issues to senior IT staff when needed. Set up and configure computers and other devices. Keep track of PCs, Laptops, cell phones, and other IT assets. Share updates and solutions with users and teams. Stay current on IT tools and systems. Prioritize and manage multiple support requests. Document issues and resolutions clearly. What you will bring to ARDEX: Experience in IT support and using ticketing systems (Freshdesk is a plus). Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue. Basic knowledge of digital marketing, social media, and CRM tools is helpful. Strong problem-solving and communication skills. Understanding of networking basics (Wi-Fi, VPN, IP addresses) Ability to manage multiple tasks and prioritize based on urgency. Team player with a proactive attitude. Comfortable with change and eager to learn. German language skills are a plus. Willingness to travel occasionally to other ARDEX locations to provide support. Education Associate's degree in information technology and/or relevant work experience. Benefits: Generous Paid Time Off (PTO) and 11 Paid Holidays Paid Parental Leave to support growing families. 401(k) with Company Match to help you save for retirement. Medical, Dental, and Vision Insurance (effective the 1st of the month after hire) Company-paid Disability, Life, and AD&D Insurance and Travel Assistance Wellness Programs, including Telehealth and an Employee Assistance Program (EAP) Tuition Assistance for associate and bachelor's degrees Discounted Gym Memberships to support your fitness goals Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more! Scenic corporate offices with free parking and woodland walking trails! Be part of the team that's Building Tomorrow at ********************* ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
    $32k-46k yearly est. 1d ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Pittsburgh, PA?

The average help desk analyst in Pittsburgh, PA earns between $26,000 and $61,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Pittsburgh, PA

$40,000

What are the biggest employers of Help Desk Analysts in Pittsburgh, PA?

The biggest employers of Help Desk Analysts in Pittsburgh, PA are:
  1. NVR
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