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Help desk analyst jobs in Richmond, VA - 247 jobs

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  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Help desk analyst job in Mechanicsville, VA

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-49k yearly est. 1d ago
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  • Tier 2 Technical Support Operations Analyst

    ASM Research, An Accenture Federal Services Company

    Help desk analyst job in Richmond, VA

    The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $87k-115k yearly 53d ago
  • DESKTOP SUPPORT

    Artech Information System 4.8company rating

    Help desk analyst job in Richmond, VA

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Deskside Support Representative Distributed Client Services Job ID: # S2LCFH Location:richmond, VA Duration: : 1 year (with possible extension) • Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors. • provide remote O365 on workstations and mobile • Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer's place of business for hardware or platform related issues. • Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current - 4 generations of Windows Operating Systems or Apple current OS Familiarity with Microsoft Office Suite and other common software applications Additional Information For more information, Please contact Shubham ************
    $48k-66k yearly est. 1d ago
  • IT Help Desk Technician

    Endurance It Services

    Help desk analyst job in Richmond, VA

    About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive. Overview We are seeking a skilled and customer -oriented IT Helpdesk Technician. As our IT Helpdesk Technician, you'll be the first point of contact for technical support across the facility. You'll help troubleshoot issues, maintain systems, and ensure our staff can deliver care without tech interruptions. Responsibilities: Support residents and customers with the highest level of customer service Provide Tier 1 support for hardware, software, and network issues. Assist with onboarding/offboarding of employees (account setup, device provisioning). Maintain and update IT documentation and asset inventory. Support staff with EMR systems, communication tools, and mobile devices. Coordinate with third -party vendors for escalated issues. Qualifications: 1+ years of IT support experience (preferably in healthcare or senior living). Strong knowledge of Windows OS, Office 365, and basic networking. Excellent communication and customer service skills. Ability to work independently and prioritize tasks in a fast -paced environment. Empathy and patience when working with non -technical users.
    $44k-77k yearly est. 60d+ ago
  • IT SUPPORT SPECIALIST - DLA

    Nexthreat

    Help desk analyst job in Richmond, VA

    Job Title: IT SUPPORT SPECIALISTLocation: Battle Creek, MI, Richmond, VA; Ft. Belvoir, VA; Philadelphia, PA; Columbus, OH; Dayton, OHJob Category: Information Technology Time Type: Full-time Potential for Telework: At the customer discretion Minimum Clearance Required to Start: SecretEmployee Type: W2 or 1099 Citizenship: US Citizen, no Dual Citizenship NexThreat is seeking an experienced IT Support Specialist. This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer-reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices. May be required to support DLA's eProcurement system(s). Enterprise Network Micro-Segmentation Software Application Solution Support NexThreat is not just a place to work-it's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nation's most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us. Job Description: Minimum Experience: • Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware. Certification Requirements: •Computing Environment: From the most current DLA-approved Computing Environment Certification List: AWS CSA Associate, AWS CSA Professional, AWS CS Specialty, AWS CSO Admin Associate, GCDA, GIAC GCWN, ISA CCST Level I, MCA: DS, MCA: SQL Server, MC: Azure AA, MCM: SQL Server 2008, MCM: Server 2008R2, MCSA: WS2012, Okta Certified Administrator, Infoblox CDCA Additional Qualifications: • IA Level: IAT II or IAT III• 8570.01-M Baseline Certification to include application, data, database, utility or software tools administration which require “Privileged” access NexThreat is dedicated to our employees' well-being, growth, and satisfaction. We offer a competitive compensation package that supports and enables our corporate commitment to excellence. Our extensive benefits include:Medical, Dental, and Vision Insurance: Ensuring our employees have access to essential healthcare services.401(k) Plan with Matching Contributions: Helping our employees secure their financial future.Life and Accidental Death & Dismemberment Insurance: Providing peace of mind with robust coverage.Up to Five weeks of PTO: Enabling you to streamline your work life balance.Short-Term and Long-Term Disability Insurance: Offering financial protection during unforeseen circumstances.529 College Savings Plan: Supporting our employees' educational savings goals.Employee Learning Program with Tuition Reimbursement: Encouraging continuous learning and development.Flexible Spending Account (FSA) and Health Savings Account (HSA) Plans: Allowing employees to manage their healthcare expenses effectively.Profit Sharing: Rewarding our employees for contributing to the company's success.Employee Referral Program: Incentivizing our team to bring in new talent.$5,000 Company-Paid Travel/Vacation after 5 Years of Service: Celebrating loyalty and service with generous vacation benefits.Equal Opportunity and Career Adv ancement NexThreat is committed to being an equal opportunity employer. We provide a clear pathway for career development, ensuring that all employees have the opportunity to grow and advance within the company. Fair CompensationOur commitment to fair compensation is reflected in our competitive salary packages. NexThreat's internal efficiencies enable us to offer not only fair wages but also additional financial benefits such as spot and merit bonuses, profit sharing, commuting benefits, and comprehensive insurance coverage. Reward and RecognitionWe believe in recognizing and rewarding our employees for their hard work and dedication. By regularly collecting customer feedback, we identify opportunities to provide spot bonuses, gifts, and other forms of recognition, ensuring our team members feel valued and appreciated. Vacation BenefitsUnderstanding the importance of work-life balance, NexThreat offers a unique vacation benefit. Every 5 years, employees receive $5,000 towards a vacation for themselves and their families. We strive to create a supportive and rewarding work environment where our employees can thrive both personally and professionally.
    $44k-77k yearly est. Auto-Apply 60d+ ago
  • IT Support Specialist

    Vets Hired

    Help desk analyst job in Richmond, VA

    This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on Email support and administration. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with immediate peers. Basic Qualifications: High School Diploma, GED, or equivalent certification At least 1 years Technical Operations experience At least 1 years of experience with IT systems and infrastructure At least 1 years experience with desktop platforms and operating systems At least 1 years of experience with incident management and reporting tools Preferred Qualifications: Bachelors Degree in Business, Information Systems, Computer Science At least 1 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification At least 1 year experience with ServiceNow At least 1 years experience administering Google Workspace, Microsoft Exchange, Proofpoint, Virtru. At least 1 year of experience with public cloud (AWS, Azure, or GCP) Working Place: Richmond, Virginia, United States Company : Vets Hired
    $44k-77k yearly est. 60d+ ago
  • Tier 1 IT Support Specialist

    Insight Global

    Help desk analyst job in Richmond, VA

    A local state agency is seeking an IT Help Desk Analyst responsible for creating, updating, and resolving Level I incidents and service requests submitted by employees, vendors, and service providers. This role also involves triaging and escalating high‑priority incidents to the appropriate support teams. The pay rate for this role is between 17-18 / hr depending on the candidates years of experience. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements General understanding of Microsoft Office and Google Workspace (G‑Suite) Basic understanding of IP and DNS‑related issues Familiarity with remote desktop tools (Remote Desktop, LogMeIn Rescue, Windows RDP) Strong logical and analytical troubleshooting skills Hardware familiarity: Ingenico credit card devices, Fujitsu scanners Experience with Okta account management and troubleshooting
    $44k-77k yearly est. 6d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Richmond, VA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $35k-49k yearly est. 37d ago
  • Desktop/Technical Support Analyst 3

    Inteletech Global

    Help desk analyst job in Richmond, VA

    ABOUT THE ROLE Need a skilled Desktop/Technical Support Technician to support the Department of Veterans Services' (DVS) Sitter & Barfoot Veterans Care Center, which is a medical facility that has about 200 IT devices (desktops, laptops, and printers, mobile phones). The candidate will assist DVS IT Management with integration, management, and support of the Information Technology program for the Veterans Care Center (VVCC) and some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:-Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.)-Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.-Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.-Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.) -Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)-Basic experience with IT inventory control, ticketing system and reporting.-Basic experience with analog and digital phone configuration and troubleshooting.-Good understanding of Network and IT security.-Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.-Possesses excellent customer service skills and is teamwork oriented.-Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.-Possesses good organization and time management skills.-Possesses the ability to create documentation on technical issues and solutions that are easy to understand.-Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing. Compensation: $35.00 per hour About Us We're more than Software Company with a creative side. We're a full-service creative studio with a serious technology background. We take a holistic view of sales and marketing, building digital brands that deliver real value to our client. As a marketing agency, our innovative digital strategies grab and hold people's attention, and produce the communication and organizing tools needed for success. With a mix optimized to the specific goals of each client and the character of their target customer demographics, we provide true integration across media platforms and channels. Our Vision Inteletech Global, Inc provides consulting services to assist clients with their ongoing demand for changing IT environments. The early 2000s were an exciting time for IT. Digital technology was transforming our lives, and with each innovation, it became clear that digital was the future. We use our Global Delivery Model for the success of every engagement. Improve effectiveness and efficiency of IT application environments by adopting re-usable software platforms. Our onsite teams work directly with our clients to understand and analyze the current-state of problems and design specifically tailored conceptual solutions.
    $35 hourly Auto-Apply 60d+ ago
  • IT Support Specialist

    Virginia Green

    Help desk analyst job in Laurel, VA

    The IT Support Specialist provides hands-on technical support across Virginia Green, ensuring reliable, secure, and efficient use of technology for all associates. This role focuses on end user support, device and system administration, incident resolution, and continuous improvement of IT services. The position works closely with the IT Manager, internal IT team, and external vendors to support Microsoft 365, endpoint management, identity services, networking, and line of business systems. Adaptability, strong troubleshooting skills, and a service-oriented mindset are critical. Primary Responsibilities Customer Service and Support Mindset • Serve as a front-line representative of IT with a strong customer service focus • Deliver professional, respectful, and timely support to all associates • Set clear expectations and follow through on commitments • Balance technical accuracy with user friendly communication • Treat every interaction as an opportunity to improve trust in IT End User Support • Provide onsite and remote technical support via service desk, phone, chat, and email • Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues • Document all support tickets clearly and thoroughly from intake through final resolution • Maintain accurate notes, actions taken, and resolution details to support auditability and knowledge sharing • Escalate issues appropriately while maintaining ownership through resolution • Communicate clearly with users on issue status, expectations, and outcomes Device and Endpoint Management • Deploy, configure, and support laptops, desktops, mobile devices, and peripherals • Administer endpoint management solutions including Intune and MDM tools • Manage device lifecycle activities including onboarding, offboarding, and replacements Systems and Application Support • Support Microsoft 365 services including Exchange, Teams, SharePoint, and OneDrive • Assist with identity and access management using Microsoft Entra ID and Active Directory • Support core business applications such as CRM, VoIP, and other SaaS platforms Infrastructure and Networking Support • Troubleshoot network connectivity issues including LAN, WAN, VPN, and Wi Fi • Support printers, scanners, and other network connected devices • Coordinate with vendors for firewall, VoIP, and ISP related issues Security and Risk Awareness • Follow and enforce IT security policies and best practices • Assist with endpoint security, antivirus, patching, and vulnerability remediation • Identify and report security incidents or suspicious activity promptly Project Support and Continuous Improvement • Participate in IT projects such as system rollouts, upgrades, migrations, and process improvements • Assist with project planning tasks including testing, documentation, user readiness, and deployment support • Execute assigned project tasks while meeting timelines and quality expectations • Provide post implementation support and feedback to improve future projects Documentation and Process Improvement • Create and maintain technical documentation, user guides, and standard procedures • Contribute to knowledge base articles to improve first contact resolution • Identify opportunities to improve tools, processes, and user experience Vendor Coordination • Open, track, and manage support tickets with external vendors and service providers • Coordinate resolution efforts between vendors and internal stakeholders Required Qualifications and Attributes Technical Skills • Strong troubleshooting skills across hardware, software, and user issues • Working knowledge of Microsoft 365 administration • Experience with Intune, MDM, and endpoint management tools • Familiarity with Microsoft Entra ID, Active Directory, and hybrid environments • Working knowledge of Windows and mac OS operating systems • Working knowledge of iOS and Android operating systems • Understanding of TCP IP networking concepts and basic firewall support • Experience supporting VoIP and video conferencing platforms • Familiarity with antivirus, VPN, and remote management tools Professional Skills • Clear and professional communication with technical and non-technical users • Strong customer service mindset and sense of ownership • Ability to prioritize and manage multiple issues effectively • Strong problem solving and decision-making skills • Willingness to learn new technologies and adapt to change Education and Experience • Bachelor's degree in information technology or related field or equivalent practical experience • Prior experience in a service desk, desktop support, or IT support role preferred Minimum Physical Requirements • Ability to sit for extended periods • Ability to use a computer keyboard and monitor for extended periods • Ability to lift up to 50 pounds *Virginia Green is committed to a diverse and inclusive workplace. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability or other legally protected status.
    $44k-77k yearly est. 14d ago
  • IT Support Specialist

    G. Grattan LLC

    Help desk analyst job in Laurel, VA

    Job Description The IT Support Specialist provides hands-on technical support across Virginia Green, ensuring reliable, secure, and efficient use of technology for all associates. This role focuses on end user support, device and system administration, incident resolution, and continuous improvement of IT services. The position works closely with the IT Manager, internal IT team, and external vendors to support Microsoft 365, endpoint management, identity services, networking, and line of business systems. Adaptability, strong troubleshooting skills, and a service-oriented mindset are critical. Primary Responsibilities Customer Service and Support Mindset • Serve as a front-line representative of IT with a strong customer service focus • Deliver professional, respectful, and timely support to all associates • Set clear expectations and follow through on commitments • Balance technical accuracy with user friendly communication • Treat every interaction as an opportunity to improve trust in IT End User Support • Provide onsite and remote technical support via service desk, phone, chat, and email • Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues • Document all support tickets clearly and thoroughly from intake through final resolution • Maintain accurate notes, actions taken, and resolution details to support auditability and knowledge sharing • Escalate issues appropriately while maintaining ownership through resolution • Communicate clearly with users on issue status, expectations, and outcomes Device and Endpoint Management • Deploy, configure, and support laptops, desktops, mobile devices, and peripherals • Administer endpoint management solutions including Intune and MDM tools • Manage device lifecycle activities including onboarding, offboarding, and replacements Systems and Application Support • Support Microsoft 365 services including Exchange, Teams, SharePoint, and OneDrive • Assist with identity and access management using Microsoft Entra ID and Active Directory • Support core business applications such as CRM, VoIP, and other SaaS platforms Infrastructure and Networking Support • Troubleshoot network connectivity issues including LAN, WAN, VPN, and Wi Fi • Support printers, scanners, and other network connected devices • Coordinate with vendors for firewall, VoIP, and ISP related issues Security and Risk Awareness • Follow and enforce IT security policies and best practices • Assist with endpoint security, antivirus, patching, and vulnerability remediation • Identify and report security incidents or suspicious activity promptly Project Support and Continuous Improvement • Participate in IT projects such as system rollouts, upgrades, migrations, and process improvements • Assist with project planning tasks including testing, documentation, user readiness, and deployment support • Execute assigned project tasks while meeting timelines and quality expectations • Provide post implementation support and feedback to improve future projects Documentation and Process Improvement • Create and maintain technical documentation, user guides, and standard procedures • Contribute to knowledge base articles to improve first contact resolution • Identify opportunities to improve tools, processes, and user experience Vendor Coordination • Open, track, and manage support tickets with external vendors and service providers • Coordinate resolution efforts between vendors and internal stakeholders Required Qualifications and Attributes Technical Skills • Strong troubleshooting skills across hardware, software, and user issues • Working knowledge of Microsoft 365 administration • Experience with Intune, MDM, and endpoint management tools • Familiarity with Microsoft Entra ID, Active Directory, and hybrid environments • Working knowledge of Windows and mac OS operating systems • Working knowledge of iOS and Android operating systems • Understanding of TCP IP networking concepts and basic firewall support • Experience supporting VoIP and video conferencing platforms • Familiarity with antivirus, VPN, and remote management tools Professional Skills • Clear and professional communication with technical and non-technical users • Strong customer service mindset and sense of ownership • Ability to prioritize and manage multiple issues effectively • Strong problem solving and decision-making skills • Willingness to learn new technologies and adapt to change Education and Experience • Bachelor's degree in information technology or related field or equivalent practical experience • Prior experience in a service desk, desktop support, or IT support role preferred Minimum Physical Requirements • Ability to sit for extended periods • Ability to use a computer keyboard and monitor for extended periods • Ability to lift up to 50 pounds *Virginia Green is committed to a diverse and inclusive workplace. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability or other legally protected status.
    $44k-77k yearly est. 15d ago
  • Sr. Desktop Support Technician

    Thalhimer 3.2company rating

    Help desk analyst job in Glen Allen, VA

    Job Description Reports To: Desktop Support Lead Primary Function: As a Support Team member, provide support for desktop software and hardware issues, wireless devices and telephones for corporate offices, Residential and Commercial property offices Education: Four-year degree preferred or equivalent three years experience Qualifications: Knowledge or experience pertaining to the following software: Office 365 Windows 11 Remote Access Teams Wireless Devices Adobe Cloud OneDrive SharePoint Essential Functions: Associates Desktop Applications, Printing and Scanning Issues Assist other Support staff in troubleshooting difficult hardware and software issues. Provide remote one-on-one desktop application training with end users Provide First/Second Tier Support for cloud-based application access including APTO, Banking sites, Co-Star, OneDrive and SharePoint Provide First/Second Tier Support for 5 corporate offices Provide First Level/Second Support for residential and commercial property office associates and local area networks. Establish new users and change passwords Perform routine maintenance on PC's Associates Smart Phones, iPads and other wireless and wired devices Troubleshoot and replace corporate desksets Troubleshoot 365 accounts on wireless devices Responsible for 90% of PC Builds Purchasing Agent I Purchases equipment for Residential Properties, backup for corporate purchases Train End users on OneDrive, SharePoint and Teams Technology Department Projects Assist company-wide for Technology Implementation projects Assist company-wide for other Technology projects including server room gear, office renovation and relocation. Job Posted by ApplicantPro
    $44k-67k yearly est. 29d ago
  • Technical Support Analyst 4

    Beyond SOF

    Help desk analyst job in Petersburg, VA

    Interview Mode: In Person Only Need Resume by 14th July .VDH TECHNICAL SUPPORT ANALYST III (HYBRID) Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software. Skill Required / Desired Amount Experience Bachelor's degree in an Information Technology related discipline - work experience may meet this requirement in lieu of a degree at the hiring mana Required Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. Required General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens Required Experience troubleshooting hardware and software -hands-on or from a service desk Required Demonstrated skills in creating professional communications to users. Required Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed Required Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh Highly desired Demonstrated success working as a team member and collaborating to achieve objectives. Highly desired Microsoft Office Specialist Certification -Associate or Above. Desired Knowledge of and previous experience with Virginia Information Technologies Agency (VITA) Highly desired Excellent project management skills and ability to manage multiple priorities Desired PC/Hardware experience Required Some level of desktop support experience and supporting a Windows 10environment Desired Hardware/software troubleshooting experience Required Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question 2 Please list candidate's email address.
    $43k-77k yearly est. 60d+ ago
  • High Level Disinfection Technician - Days

    Vcu Health

    Help desk analyst job in Richmond, VA

    **$6,500.00 Sign on Bonus for offers accepted by December 1, 2025 through February 28, 2026 . Terms and Conditions apply** The High Level Disinfection Technician, under the supervision of a manager or supervisor, performs a variety of indirect patient care activities. This may include cleaning and high-level disinfection (HLD) of medical devices and equipment. Must be fully competent on all medical devices requiring high level disinfection which includes upwards of over 1,000 devices across over 100 different models. The High Level Disinfection Technician will ensure devices are cleaned and disinfected following the appropriate cleaning process which varies according to manufacturer and/or medical device. This job observes strict patient confidentiality following all HIPAA rules and regulations and maintains a clean and safe environment at all times. Essential Job Statements Decontaminates, high level disinfects (HLD) equipment. Demonstrates knowledge of all equipment used in the high-level disinfection rooms to include flushing devices, automated endoscope processors (AERs), leak testing devices and drying cabinets. Demonstrates knowledge of chemical disinfectants and proper usage. Demonstrates knowledge of universal precautions and appropriate safety measures to include personal protective equipment. Maintains a clean and safe environment. Ensures presence of all required biological and chemical indicators and validates the sterilization process by reading, interpreting and documenting all indicator results. Follows manufacturers' recommendation for correct sterilization and high-level disinfection methods and parameters which includes upwards of over 1,000 devices with over 100 different models. Adheres to the established policies addressing the confidentiality of patient information. Stores all items according to established standards. Rotates stock as necessary to ensure timely usage of items. Demonstrates the ability to track medical devices, supplies, and equipment with automated tracking system and to fill out routine orders for all service areas (if applicable). Performs other duties as assigned and/or participates in special projects in order to support the mission of VCUHS and the Department. Assists team members. Accepts alternate assignments, as required, graciously. Maintains all required documentation for the medical devices and the equipment that is used in the HLD rooms. Patient Population Not applicable to this position. Employment Qualifications Required Education: High School Diploma or equivalent. Immediately after employment: Completion with a passing grade of the VCUHS on-line course for reprocessing of flexible endoscopes. Preferred Education: Licensure/Certification Required: Current GI/Endoscope certification from the Certification Board for Sterile Processing and Distribution (CBSPD) or the Healthcare Sterile Processing Association (HSPA) Licensure/Certification Preferred: N/A Minimum Qualifications Years and Type of Required Experience At least one year of prior High Level Disinfection experience Other Knowledge, Skills and Abilities Required: Cultural Responsiveness: Other Knowledge, Skills and Abilities Preferred: Two to Three years of prior High Level Disinfection experience preferred Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting 20-50 lbs. Activities: Prolonged sitting, Prolonged standing, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive), Repetitive motion Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change, Frequent and intense customer interactions Days EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
    $35k-52k yearly est. Auto-Apply 60d+ ago
  • IT Help Desk Technician

    Brickell Motors-Audi 4.0company rating

    Help desk analyst job in Richmond, VA

    Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Virginia - Mecedes-Benz of Richmond and Mercedes-Benz of Midlothian. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems. The Ideal CandidateYou are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes. Key Responsibilities∙ Serve as the initial point of contact for technical support via phone, email, and ticketing system∙ Provide remote support using RMM tools (e.g., ConnectWise Automate)∙ Install, configure, and maintain desktop hardware, software, and peripherals∙ Manage user accounts, permissions, and access controls∙ Troubleshoot and support desktop, laptop, and printer issues∙ Escalate unresolved issues to senior IT staff as appropriate∙ Provide accurate information about company IT services and products∙ Suggest improvements to IT procedures and user experience∙ Document support issues, resolutions, and feedback in a clear and concise manner∙ Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)∙ Communicate clearly in English (additional languages a plus) Qualifications∙ 1-4 years of experience in a help desk or IT support role∙ Strong troubleshooting and analytical skills∙ Detail-oriented with excellent organizational skills∙ Valid driver's license and reliable transportation ∙ Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus∙ Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus What We Offer∙ Competitive compensation based on experience and performance∙ Comprehensive benefits package (medical, dental, vision, and retirement)∙ 401(k) with company match∙ A collaborative and supportive team culture∙ Opportunities for professional growth and career advancement∙ Employee discounts on company products Apply Today!If you are passionate about technology and ready to contribute to a growing IT team, we'd love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps. Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security.
    $33k-60k yearly est. Auto-Apply 60d+ ago
  • Network Support Technician

    Serco 4.2company rating

    Help desk analyst job in Richmond, VA

    Virginia Beach, Virginia, US Norfolk, Virginia, US Hampton, Virginia, US Chesapeake, Virginia, US Richmond, Virginia, US Information Technology 12555 Full-Time $5 - $200000 Description & Qualifications** **Position Description & Qualifications** Are you a Network Support Technician looking for a place where you can make an impact every day? Serco is the place for you! Join our Defense team supporting our CNIC program in this exciting role based out of Norfolk, Virginia. CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making. In support of this effort the CNIC N6 Network Support Technician will be responsible for providing technical support to Audio Visual (AV)/ Video Teleconference Center (VTC) systems and IT services required to support Navy Marine Corps Internet (NMCI)/COSC planning, coordination, execution and business processes. In this role, you will: + Provide support in maintaining, troubleshooting, upgrading, and administering AV/VTC systems, sub-systems and components + Provide assistance with network account management, file share management, tech refresh services management, SIPRNET transition, legacy application and server reduction, database management, Service Level Agreement (SLA) tracking, invoice processing, Move Add Change (MAC) management, and application workbook maintenance + Troubleshoot system outages and engage with program-level support personnel, base-level communications, and regional staff to resolve issues + Provide support to resolve technical issues that arise during sustainment including maintenance trend analysis, technical issue resolution, interfacing with OEM, analysis of alternatives, and proposing solutions to improve uptime and readiness for locally installed systems + Provide customer support to include receiving calls for network connection, troubleshooting network issues/outages, process firewall change request and answer general network questions To be successful in this role, you will have: + An active DoD SECRET security clearance + An up to date Information Assurance Technical (IAT) Level II baseline certification + High School Diploma with 4 years technical training related to Information Technology, Cyber Security, Computer Science, or related discipline + IT related knowledge and experience particularly in providing AV/VTC support + Experience in operating, maintaining, troubleshooting and upgrading Polycom 500 and SX 80 VTC and other related AV/VTC systems or sub-systems + Travel up to 10% **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act. For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). The wage rate will vary depending on the locality. Additionally, you will receive Health and Welfare Benefits based on the WD for the contract. Benefits - Comprehensible benefits for full-time employees (part-time members receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan that includes counseling conditions + Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards. To review all Serco benefits please visit: ******************************************* . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
    $41k-52k yearly est. Easy Apply 26d ago
  • IT Technician II

    United Parks & Resorts Inc.

    Help desk analyst job in Williamsburg, VA

    Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! Full-Time IT Technician II The IT Technician II, will be supporting both Busch Gardens Williamsburg and Water Country USA What you get to do: * Install, maintain and troubleshoot multiple POS systems and associated hardware. * Install, maintain and troubleshoot fiber optic and ethernet cabling. * Assist with new user network access setup. * Perform basic laptop and desktop hardware diagnostics and repair. * Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management) * Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management) * Interact professionally with other departments and outside vendors. * Manage single projects to ensure they are completed on time, on budget, and according to the department's needs. * Interact with corporate IT and vendors to isolate and repair software issues remotely. * Assist users with laptop set up and testing. * Assist with troubleshooting logical/physical networking issues. * Assist with troubleshooting complex telephony issues. * Work with IT team members on event set ups and department moves. * Assist with repair parts and receiving process. * Other duties as assigned. What it takes to succeed: * 1-3 years of experience working with PC, Security Systems (CCTV and access control), Telecom, System Support and/or Network experience preferred. * High school diploma or equivalent * Must be 18 years old or older. * Must possess a valid, state-issued driver's license. * Working knowledge of Windows, Cisco IOS, and/or Avaya * Excellent written/verbal communication skills and be comfortable speaking over a radio. * Basic math skills * Basic analog phone troubleshooting skills * Able to recognize and address service design (according to ITIL methodology processes) concerns; to include service levels, availability management and information/physical security management. * Able to lift up to 75 pounds and push/pull up to 150 pounds. * Able to climb ladders and be comfortable working at heights up to 100 feet. * Comfortable working around fumes/dust/odor * Comfortable working around animals * Able to work in all weather conditions. * Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays. * Available to support an on-call rotation to assist with after-hours needs. The perks of the position: * Paid Time Off * Complimentary Park Tickets and Passes * Park Discounts on Food and Merchandise * Medical, Dental, and Vision Insurance * 401K Retirement plan * Voluntary Insurance * Life Insurance * Disability Benefits * Tuition Reimbursement * Dependent and Health Care Flexible Spending Accounts * Employee Assistance Program * Legal Assistance Plan EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
    $39k-75k yearly est. Auto-Apply 5d ago
  • Desktop Support Technician (47097)

    Bay Aging 3.6company rating

    Help desk analyst job in Urbanna, VA

    The Desktop Support Technician will provide day-to day-local and remote desktop support. They will receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency within the IT Support Center. Desktop Support Technician provides Break-Fix, fault diagnosis and resolution. Provide fault analysis to customer's various core operating systems and platforms and be able to provide support and apply desktop fault resolution for the approved application suite. As this position has access to sensitive data, it requires strong adherence to our confidentiality and data protection policies. Salary: $26.44/hr-$28.84/hr. Essential functions a) Provides first/second level contact and problem resolution for customer issues. b) Works with Third Party Vendors to remediate AV issues as needed. c) Provides timely communication on issue status and resolution. d) Maintains ticket updates for all reported incidents. e) Installs, upgrades, supports and troubleshoots Windows 11 and Microsoft Office365 on new and existing desktops and laptops. f) Installs, upgrades, supports and troubleshoots for printers, computer hardware. g) Performs general preventative maintenance tasks on computers, laptops, printers. h) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. i) Uses diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. j) Performs other duties as assigned. DECISION MAKING Work under general supervision and performs a variety of tasks some are repetitive (e.g. user support problems, software support), some are not. Inform supervisor before any major server work which could have a wide impact on the Agency or to get approval on equipment purchase. KNOWLEDGE Broad experience of IT with basic understanding of Networks, Servers and Audio/Visual. Recent experience with hands-on Desktop Support. Knowledge of and experience troubleshooting/supporting Windows platform 11 (64bit), 0fffice 365,OneDrive. Advanced Hardware and software troubleshooting skills. Capable of providing best effort support for non-standard devices. Knowledge of the concepts and policy controls of Active Directory. Knowledge and understanding of: Devices and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Qualifications a) Windows 11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. b) Mobile device management including Android and IOS devices, Windows PC/laptop management via Active Directory. c) Proven analytical, troubleshooting, and problem-solving skills. d) Proven ability to multi-task, effectively determine priorities and meet SLA's. e) Excellent communication relationship-building and internal customer service skills. f) Adaptable and flexible in a fast-changing industry and work environment. g) Willing to work off-hours and weekends when required for projects or emergency support. WORKING ENVIRONMENT Office-based position with minimal physical requirements (ability to lift 20lbs, walking and climbing stairs). Occasional independent travel required around the area served by Bay Aging. 30% of the essential functions of the position can be performed remotely with phone and internet access. Must possess valid driver's license. FLSA status: This is a non-exempt position. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work. Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race, color, religion, sex, national origin, age, veteran or disability status. Bay Aging is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact MaDena DuChemin, Director, Human Resources at **************, Ext. 1228 or **********************.
    $26.4-28.8 hourly 13d ago
  • Desktop Support

    Artech Information System 4.8company rating

    Help desk analyst job in Richmond, VA

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Deskside Support Representative Distributed Client Services Job ID: #S2LCFH Location:richmond, VA Duration: : 1 year (with possible extension) • Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors. • provide remote O365 on workstations and mobile • Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer's place of business for hardware or platform related issues. • Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current - 4 generations of Windows Operating Systems or Apple current OS Familiarity with Microsoft Office Suite and other common software applications Additional Information For more information, Please contact Shubham ************
    $48k-66k yearly est. 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Richmond, VA

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $59k-82k yearly est. 37d ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Richmond, VA?

The average help desk analyst in Richmond, VA earns between $26,000 and $59,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Richmond, VA

$39,000

What are the biggest employers of Help Desk Analysts in Richmond, VA?

The biggest employers of Help Desk Analysts in Richmond, VA are:
  1. McGuireWoods
  2. Commercial Real Estate.
  3. Beyond SOF
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