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Help desk analyst jobs in Rochester, MN - 46 jobs

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  • Individualized Home Support Specialist

    Brightpath LLC

    Help desk analyst job in Cannon Falls, MN

    Individualized Home Support Specialist (IHSS) BrightPath LLC Pay Rate: $19 - $23 per hour (based on experience and qualifications) Weekly Hours: Part time - hours vary (morning, afternoon, evening) Looking for Flexible, Rewarding Part-Time Work That Fits Your Life? Whether you're a college student, a retiree, a parent, or someone with another job, BrightPath LLC offers a flexible role that fits around your schedule. Enjoy meaningful work with benefits and opportunities to grow your hours over time by adding more clients to your caseload. About the Role As an Individualized Home Support Specialist (IHSS), you'll provide personalized, one-on-one support to clients with diverse interests and needs. Your schedule is adaptable, typically in the afternoons or evenings, allowing you to balance this role with your other obligations. What You'll Do Your work will be shaped by each client's unique personality and interests, keeping your role engaging and rewarding. Activities may include: Outdoor Adventures: Walks, bike rides, park visits, or nature trails. Creative Activities: Cooking new recipes, arts and crafts, music, or photography. Community Engagement: Attending events, shopping trips, or volunteering. Daily Living Support: Assisting with routines, household tasks, and organization. Fitness & Wellness: Supporting exercise, swimming, or mindfulness practices. Technology Help: Assisting clients with apps, social media, or other tools. Your role is to provide guidance, encouragement, and safety while supporting your clients' individual goals and preferences. Work Hours Variable and Flexible: Hours depend on client needs and caseload size. Afternoons/Evenings: Ideal for balancing with school, family, or another job. Grow Your Hours: Potential to expand to full-time by taking on more clients. Why BrightPath? We offer a benefits package, even for part-time employees: Available to All Employees: Flexible Schedule Mileage Reimbursement Paid Orientation Paid Training Paid Time Off (PTO) (with an average of 12 hours/week on a quarterly basis) Earned Sick and Safe Time (ESST) (1 hour for every 30 hours worked) Parental Leave Paid Sick Time Professional Development Assistance Available to Those Averaging 30+ Hours/Week Quarterly: Dental Insurance Vision Insurance Health Insurance 401(k) and 401(k) Matching Retirement Plan Who We're Looking For Compassionate & Patient: You care about helping others thrive. Flexible & Adaptable: Open to different activities and schedules. Proactive Communicator: Clear and consistent communication. Independent & Reliable: Can work with minimal supervision. Qualifications High School Diploma or GED 18 Years or Older Valid Driver's License, Reliable Vehicle, and Auto Insurance Ability to Pass Background Checks Maintain primary personal auto liability insurance meeting required CSL limits and provide proof upon request Experience with Disabilities (a plus, but not required) Perfect For College Students: Flexible hours that fit around your class schedule. Retirees: Stay active and engaged with meaningful work. Parents: Balance part-time work with family commitments. Anyone Seeking Supplemental Income: Flexible scheduling to fit your life. Ready to Make a Difference? If you want flexible, meaningful work with great benefits, apply today to join the BrightPath team! BrightPath LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. BrightPath is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide a positive and supportive work environment that encourages professional growth and development. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that makes a meaningful difference in the lives of individuals with disabilities. Powered by JazzHR
    $19-23 hourly 3d ago
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  • Computer Field Tech Position-Rochester MN

    BC Tech Pro 4.2company rating

    Help desk analyst job in Rochester, MN

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 60d+ ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Help desk analyst job in Rochester, MN

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $39k-55k yearly est. 60d+ ago
  • Registered Client Relationship Analyst

    15 Ms Investment Mgmt

    Help desk analyst job in Rochester, MN

    Registered Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT Provide service coverage for a FA/PWA/team including: Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships Executing money movement transactions at the request of the client and/or FA/PWA/team Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit) Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance) Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team Assists Financial Advisor(s) / team in delivering against their business plan and client service model Supporting the Financial Advisor/ team marketing strategy (e.g, website maintenance) Assist FAs/PWAs/teams in a clerical capacity with research relating to investment portfolio holdings, performance reporting, etc. and preparing materials for client meetings using firm approved systems Assist with data entry for key client needs such as new account opening and financial planning at the direction of the FAs/PWAs/teams Remaining current on all policies, procedures and new platforms Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT: Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with Financial Advisor / teams as needed) Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) Maintaining travel itineraries, preparing expense reports and managing the reimbursement process Assisting with general in-office support functions such as copying, filing and scanning documentation Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience High School Diploma/Equivalency College degree preferred Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Two or more years of industry experience preferred Knowledge/Skills Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts Detail orientated with superior organizational skills and ability to prioritize Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) Exceptional writing, interpersonal and client service skills Strong time management skills Team player with the ability to collaborate with others Ability to work in a fast-paced, evolving environment Adaptable and ability to multitask Goal oriented, self-motivated and results driven Reports to: Business Service Officer WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Salary range for the position: $34,320 - $90,000 / Yr. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 10 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit benefits.morganstanley.com to learn more about our benefit offerings. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
    $34.3k-90k yearly Auto-Apply 44d ago
  • Service Specialist - Executive Health Desk

    Mayo Clinic 4.8company rating

    Help desk analyst job in Rochester, MN

    The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician's office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician's office, appointment scheduler or service industry. Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc. Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred.
    $37k-46k yearly est. Auto-Apply 8d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Rochester, MN

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $32k-42k yearly est. 23d ago
  • Service Specialist - Executive Health Desk

    Mayo Healthcare 4.0company rating

    Help desk analyst job in Rochester, MN

    The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician's office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician's office, appointment scheduler or service industry. Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc. Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred.
    $32k-39k yearly est. Auto-Apply 8d ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Help desk analyst job in Rochester, MN

    Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start. The Road This Far Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.
    $18-25 hourly Auto-Apply 60d+ ago
  • Technical Support

    Computech Corporation 4.3company rating

    Help desk analyst job in Rochester, MN

    Site Survey's (LAN/WAN) Data Cabling Loading of a supplied configuration Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging Capable of Tone & Tag and punchdown and demarc extensions Installation of LAN/WAN Network Equipment (routers, switches, etc.) Data Cable test results (if required) Deliverables such as digital pictures (if requested) Smarthands Testing and Turn Up of Equipment installed Assisting with Cisco Unified Communications Equipment Installation - preconfigured equipment only Assist with Cisco and Aruba Wireless Equipment Installation- preconfigured equipment only Excellent communication skills
    $31k-40k yearly est. 2d ago
  • IT Service Support Technician

    Valley Craft 3.5company rating

    Help desk analyst job in Lake City, MN

    Responsive recruiter Benefits: 401(k) matching Bonus based on performance Dental insurance Donation matching Free food & snacks Health insurance Paid time off Signing bonus Vision insurance Valley Craft Industries a company of Ballymore has been in business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft Industries has become well known for producing material handling, storage, and safety solutions that truly stand the test of time. We help our customers to become better organized and to work smarter, safer, and more efficiently. Use your skills as an innovative technology solutions IT Service Support Technician. If you're up to the challenge, then take a chance at this rewarding opportunity! SIGNING BONUS: $1,000 Pay: Competitive compensation based on skills and experience Schedule: 8:00 am - 4:30 pm BENEFITS: PTO Nine (9) Paid Holidays Medical, Dental, Vision 401K plan Profit sharing Referral program Friendly, Collaborative Team Environment Personal and Professional Growth Potential Great work-life balance - NO WEEKENDS Position Overview: Under the supervision of the Director of Finance, the IT Service Support Technician delivers prompt and effective technical assistance and training to end users across multiple technology platforms. This role supports computers, software applications, printing systems, Office 365 products, IP phones, mobile devices, and video conferencing equipment. The Technician identifies, researches, and resolves diverse technical issues, responding to service requests made via phone, in-person, or through IT ticketing systems. Responsibilities: Set up, maintain, and troubleshoot PCs, laptops, printers, mobile devices, and related IT infrastructure. Install, maintain, monitor, and troubleshoot LAN and WAN components to ensure reliable network operations. Assist with the maintenance and support of Windows servers. Provide maintenance and support for the IP phone system and video conferencing equipment. Deliver end-user instruction on computer hardware, network usage, standard operating procedures, software applications, telecommunications, and video conferencing tools. Respond efficiently to help desk requests via phone, in-person, and IT ticketing system, facilitating timely resolution of user issues. Create, manage, and maintain user accounts for network, email, and phone systems, ensuring appropriate access and security. Set up, configure, and troubleshoot mobile devices (e.g., iPhones, iPads) for end users. Act as the lead in triaging support tickets to prioritize and resolve issues effectively. Coordinate hardware and software repairs with external vendors as necessary. Execute special projects as assigned by management. Qualifications: Equipment Used: Uses PC's, desktop tools, network software, Microsoft Office, and general office equipment. Minimum Vocational, Technical or Associate's Degree; A+ / Microsoft Certification is desired. Valley Craft Ind. Is an Equal Opportunity Employer. Valley Craft Ind. does not discriminate on the basis of race, religion, color, sex, gender identity, age, non-disqualifying physical or mental disability, national origin, or veteran status . Compensation: $55,000.00 - $65,000.00 per year Valley Craft is a family-owned company doing business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft has become well known for producing material handling, storage, and safety solutions that truly stand the test of time. We help our customers to become better organized and to work smarter, safer, and more efficiently. Professional Grade Quality…. Built to Last…. Made in the U.S.A.
    $55k-65k yearly Auto-Apply 40d ago
  • IT Helpdesk Support

    Knobelsdorff Enterprises

    Help desk analyst job in Goodhue, MN

    Working at Knobelsdorff Along with building state-of-the-art projects, we build meaningful careers, lasting opportunities, and teams of dedicated individuals who truly own their work. As a leading turnkey specialty contractor specializing in Automation, Electric, Energy, and Power Services, our team tackles challenging, cutting-edge projects that provide opportunities to build new skills, confidence, and gain valuable hands-on experience in a variety of different industries. We tackle industrial electrical installations, advanced automation systems, and renewable energy solutions. Since our founding as a family-owned company in 1988, we've grown while staying true to our core values. Starting your career with Knobelsdorff means joining a culture that values your contributions, moves quickly, takes calculated risks, and celebrates team members who step up and own their work. If you're ready to join a team where your voice matters, your growth is supported, and your impact is celebrated, Knobelsdorff (KE) is the place for you. Job Description As the go-to tech hero, the IT Helpdesk Support role is all about solving problems, saving the day, and keeping our digital world running smoothly. From troubleshooting tech issues and managing system access to making sure new hires are set up for success, you're at the heart of a smooth IT experience. You'll play a key role in delivering top-notch support to employees, all while diving into exciting IT projects, sharpening your skills, and keeping our documentation sharp and up-to-date. Every day brings something new-and you're the one who makes it all work like magic. What You'll Do You'll be part of a team that gets things done, works with purpose, and takes pride in the results. Your day-to-day responsibilities may include: 365 Administration Manage user mailboxes, distribution lists, and shared mailboxes Implement and manage MFA for users to enhance security. Access Provisioning Manage provision access for all company applications, ensuring users have the appropriate permissions. Maintain records of access levels and update them based on role changes or organizational requirements. Onboarding New Hires Coordinate the onboarding process, ensuring all IT requirements are set up for new hires. Configure and prepare new and existing PCs for deployment, ensuring all software and configurations meet company standards Software Support Install, update, and troubleshoot software applications as needed. Ensure all software licenses are managed and compliant with company policies. Provide support and training for end users on the effective use of software applications. Helpdesk Support Triage/Assignment Triage incoming helpdesk tickets and assign them based on priority and expertise needed. Monitor ticket queues and escalate issues as needed to ensure timely resolution. L1-L2 Tickets Resolve Level 1 to Level 2 support tickets, ranging from basic troubleshooting to more complex IT issues. Escalate Level 2 problem tickets and Level 3 tickets as needed. Qualifications What You Bring You're someone who wants to learn, grow, and contribute to building renewable infrastructure. Successful candidates typically bring: Bachelor's degree in Information Technology, Computer Science, or a related field. 1-3 years of experience in IT support or helpdesk roles. Familiarity with Microsoft 365 administration, including Exchange, MFA, and user provisioning. Working knowledge of IT hardware, Windows OS, and common enterprise software. Additional Information Pay Range We believe in paying for the value you bring to the team, and we aim to be competitive in every market we hire in. Pay Range: $50,000 - $65,000 per year, plus incentive opportunities. Total Rewards Statement As a full-time employee at Knobelsdorff, you'll have access to a comprehensive benefits package designed to support your health, wellbeing, and future. 100% employer-paid health and dental coverage for employees HSA contributions to support your medical expenses Company-paid life insurance and disability coverage 401(k) with competitive company match Profit sharing and performance-based incentives Paid weekly with competitive wages PTO, six paid holidays, and education reimbursement Exclusive employee discounts through Working Advantage We believe your work should be rewarded with more than just a paycheck. At KE, we invest in your total wellbeing. Physical Requirements The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be provided for individuals with disabilities. Typical requirements may include: Must be able to sit, stand, kneel, stoop, walk, and sit for long periods of time Accessibility: If you need accommodations as part of the employment process, please contact Knobelsdorff Human Resources via email at [email protected]. Equal Opportunity Employer Knobelsdorff is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, citizenship, veteran status, or any other protected characteristic under applicable federal, state, or local law. We believe in hiring the best person for the job, period. If you've got the skills, work ethic, and mindset to Own It, you'll find a place here. If you need accommodation during the hiring process, let us know and we'll work with you. Equal Opportunity Employer, including disabled and veterans. EEO is the Law poster English- Spanish EEO is the Law Supplement poster English- Spanish Pay Transparency Policy Statement English
    $50k-65k yearly 1d ago
  • IT Lab Tech - Power Card Apprentice

    IBM 4.7company rating

    Help desk analyst job in Rochester, MN

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk **Your role and responsibilities** As an Electronics Engineering Technician Apprentice at IBM, you will work in any one of the following: * Power Card Lab Tech You will have the opportunity to apply your knowledge and experience using the latest tools and technologies to support IBM processors, storage or other semiconductor hardware. Throughout your apprenticeship, you will work closely with experienced engineers, technicians and other mentors in a laboratory or test floor environment to create and execute test or physical characterization plans that assess the electrical performance and characteristics against design and functional requirements. Where applicable, you will be taught principles of system analysis, defect identification and repair and/or the basics of a variety of lab safety procedures relevant to the physical preparation of samples for chemical, optical, or electrical characterization. To that end, you will be trained in the use of state-of-the-art tools to test, manipulate and inspect product chips, and work with our engineers to interpret and consolidate the obtained data. What is an Apprenticeship? IBM Apprenticeship Program is an official registered apprenticeship recognized by the Department of Labor (DOL). Every graduate of a Registered Apprenticeship program receives a nationally-recognized credential from the DOL. During the apprenticeship duration, you will be required to complete specific learning hours and on the job training that has been outlined to ensure you are developing the skills and competencies essential to the role. You will be able to learn and grow at your own pace, but we expect most apprentices will complete their learning within 12 months. Once you graduate and receive your certificate from our apprentice program, you will be eligible to apply to available full-time roles at IBM. Who you are An apprenticeship is about learning. We're seeking candidates who have the following requirements, but we know you're just getting your career started, and we're committed to helping you learn and grow. If you've had some experience with data analysis or simply working in a team oriented environment in the past, you're exactly the type of candidate we're looking for. To be successful, you need: * Drive and eagerness to learn * Ability to work independently, and in an efficient and organized manner * Ability to work collaboratively as part of a team * Strong troubleshooting * Some basic knowledge or experience in electrical engineering sciences i.e. Electrical Safety, Electron Theory, AC/DC Basics, Wires and Cables, Computer Electronics, Electrical Testing Equipment What's the experience? As an apprentice, you'll join with other apprentices in a local cohort. You'll go through your first few weeks together, learning about IBM and the skills you'll be attaining throughout your apprenticeship. Then, you'll work with your managers and mentors to progress through your personal skills roadmap, learning and demonstrating new knowledge and competencies through hands-on application with your project teams. This position is not eligible for visa sponsorship. Relocation assistance is not available. **Required technical and professional expertise** * Willingness to complete the requirements of the apprenticeship program * High School Diploma or GED * Some knowledge or experience with any of the following: * Soldering and de-soldering * Electrical Safety * Electron Theory * AC Basics * Computer Electronics * Electrical Testing Equipment (i.e multimeters, oscilloscopes, etc) **Preferred technical and professional experience** * None IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
    $89k-116k yearly est. 56d ago
  • Technical Analyst

    Career-Mover

    Help desk analyst job in Minnesota City, MN

    The Technical Analyst position at 3M offers a unique opportunity for individuals to collaborate with diverse and innovative teams worldwide. As a Technical Analyst, you will play a vital role in driving complex projects that involve global material creation and plant extension activities, focusing on enhancing global master data management processes, governance, and technologies. This role requires facilitating discussions with business and process stakeholders to gather requirements, create technical specifications, oversee unit testing, and collaborate with developers on various technologies like Microsoft Power Platform, Microsoft Dynamics 365, ERP SAP, and Snowflake. Additionally, you will be responsible for gathering user feedback, troubleshooting technical issues, and providing technical training. The ideal candidate should possess a bachelor's degree or higher and at least one year of combined experience in information systems, IT, data analytics, computer science, master data management, or data science. Additional qualifications such as experience with Power Apps, Dynamics 365, Power BI, coding languages, ERP data, and Jira are advantageous. This role is part of 3M's "Work Your Way" program, offering flexibility in work location (remote, on -site, or hybrid), and it may involve occasional travel. 3M emphasizes the well -being of its employees, competitive pay, and comprehensive benefits, making it an attractive choice for those looking to advance their careers in a collaborative and innovative environment. The expected compensation range for this position is $91,279 - $111,564, inclusive of base pay and variable incentive pay if eligible.
    $91.3k-111.6k yearly 60d+ ago
  • Information Technology Assistant / Internship - Winona

    Minnesota City Jobs

    Help desk analyst job in Winona, MN

    Under direct supervision, this position will assist the IT manager in a variety of areas including help desk support, basic network support, and public meeting technology support. This position can continue through graduation, and one semester may be applied as an internship. Hours of Work: This position will be budgeted for approximately 1,040 hours per year. The work schedule can accommodate class schedules and school breaks by varying work hours between 10 and 30 hours per week. Work hours will be between 8:00 AM to 4:00 PM Monday through Friday; and approximately 5:30 to 8:00 PM on the 1st and 3rd Mondays of each month for Council meetings. When a holiday falls on a meeting date, the meeting will occur on Tuesday. Tuesday meeting dates in 2026 are January 20, February 17, and September 8. Additional job information and online application can be found on the City of Winona website. *******************************************************************************************************************************
    $30k-41k yearly est. 7d ago
  • Escrow Support Specialist - Rochester, MN

    Anywhere Integrated Services

    Help desk analyst job in Rochester, MN

    Job Responsibilities: Task Management: Maintain an accurate daily task list (workflow dashboard) without overdue items. Provide centralized operational support to the escrow branch, including: Reviewing commitment/prelim and seller/buyer information forms. Ordering tax certificates, HOA certificates/statements, surveys, payoff statements, and lien releases. Balancing files and preparing closing documents. Handling any other assigned workflow dashboard tasks. Document Evaluation: Evaluate and review real estate contracts and all supporting documents meticulously. Manage files to ensure accuracy and completeness of documentation. Compile and process escrow instruction packages. Branch Collaboration: Collaborate with branch operations to prepare for closings. Consistently communicate with Escrow Officers and local branches regarding file updates, changes, or issues. Risk Assessment: Exercise sound judgment to identify discrepancies and assess risk levels, enabling informed decisions. Education / Experience Demonstrated understanding of the real estate transaction including knowledge about the different aspects of the “life of a file.” Competencies To perform the job successfully, an individual should demonstrate the following competencies: Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment. People first approach- providing exceptional customer service to Escrow Officer, agents, and other appropriate parties throughout the transaction process. Technical- ability to learn and navigate multiple software systems with a high level of competency. Critical Thinking/Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information thoughtfully and maintains confidentiality. Partnership/Collaboration-the individual remains open to others' ideas and exhibits willingness to try new things. Oral/Written Communication-the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues. Quality Assurance -the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality. Adaptability-the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent change, delays, or unexpected events while remaining resilient. Building Collaborative Relationships - the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information, assistance, and support. Anywhere is proud to offer a comprehensive benefits package to our employees including: Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D 401(k) savings plan with company match Paid Time Off to Include Holidays, Vacation Time, and Sick Time Paid Family & Paternity Leave Life Insurance Business Travel Accident Insurance All employees receive access to LinkedIn Learning Tuition reimbursement for approved programs Employee Referral Program Adoption Assistance Program Employee Assistance Program Health and Wellness Program and Incentives Employee Discounts Employee Resource Groups
    $30k-44k yearly est. Auto-Apply 60d+ ago
  • Manufacturing Support Specialist

    Trystar Inc. 4.4company rating

    Help desk analyst job in Faribault, MN

    Trystar is a leader in power distribution equipment and related services at the heart of supporting our electrical infrastructure. Our team members focus on producing the highest quality products in the industry and providing industry-leading service. Whether based in our state-of-the-art headquarters in Faribault, MN, our corporate office in Burnsville, MN, or a member of our team out in the field, safety and integrity are our guiding principles, and we work together to achieve excellence for our customers every day. Trystar's team members are our most important asset, we are in search of a Manufacturing Support Specialist for the Engineering Department. This position plays a critical role in achieving our strategic objectives and is an important part of Trystar's plan to become the world's foremost custom solution provider. As a Manufacturing Support Specialist, you will play a vital role in driving the efficiency, quality, and productivity of our manufacturing processes. You will be responsible for documenting and maintaining the proper documentation to support new and current production processes and systems. You will collaborate with cross-functional teams to assist in process improvements to ensure safe, efficient, and high-quality manufacturing. We are looking for people who believe in our guiding principles and values of: Safety - We believe everyone should leave Trystar facilities in the same or better condition than when they arrived. Integrity - We're honest, transparent, and committed to doing what's right. Customer focus - We have relentless focus on our customers and their success. Right with speed - We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity. Play for each other - We're a team. We show up for each other, and we know that through teamwork we achieve greatness. Champion change - We know adaptation and improvement are requirements to survive and to thrive. Enjoy the journey - We create an environment where our team feels appreciated and has fun along the way. In this role you will get to: Create and update operating documentation with final approval from Manufacturing Engineers. Documentation includes, but is not limited to work instructions, standard work, process flow, bill of materials, cycle time evaluations, and all manufacturing engineering file storage. Perform cycle time evaluations and aid manufacturing engineering with line balancing. Initiate and facilitate visual aids through instructions and physical examples for improvements in manufacturing operations with final approval from Manufacturing Engineers. Participate in Continuous Improvement projects. Support the production team by creating and maintaining standard documentation across the Value Streams Work with operators and leads through instructions and physical examples for training of new and existing processes with final approval from Manufacturing Engineer. Ensure appropriate quality standards are being met. Maintain Trystar manufacturing systems and processing documentation standard. Job Requirements: BASIC QUALIFICATIONS Demonstrated leadership ability Strong communication and organizational skills Excellent attention to detail Proficiency in Microsoft Office applications 1+ years of manufacturing environmental experience required Able to speak and write in English (bilingual in Spanish is preferred) ADDITIONAL QUALIFICATIONS Associates degrees preferred in technical/manufacturing field or equivalent manufacturing experience. Have basic computer skills and accurate data entry experience for receiving and issuing products. Frequent lifting, standing, bending & reaching required. Able to pass a pre-employment physical and drug test. Good communication skills and the ability to work well within a team environment. Benefits: 401 (k) with company match Medical Insurance Dental Insurance Vision Insurance Disability Insurance PTO Sick Time Employee Appreciation Time Paid Holidays Trystar is an Equal Opportunity Employer and is committed to creating a diverse and inclusive environment. We consider all applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law. We are committed to providing equal opportunities for all individuals and to fostering a workplace that values diversity, equity, and inclusion.
    $30k-39k yearly est. Auto-Apply 58d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Help desk analyst job in Rochester, MN

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $32k-42k yearly est. 2d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Rochester, MN

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $54k-74k yearly est. 23d ago
  • Technical Support

    Computech Corporation 4.3company rating

    Help desk analyst job in Rochester, MN

    Site Survey's (LAN/WAN) Data Cabling Loading of a supplied configuration Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging Capable of Tone & Tag and punchdown and demarc extensions Installation of LAN/WAN Network Equipment (routers, switches, etc.) Data Cable test results (if required) Deliverables such as digital pictures (if requested) Smarthands Testing and Turn Up of Equipment installed Assisting with Cisco Unified Communications Equipment Installation - preconfigured equipment only Assist with Cisco and Aruba Wireless Equipment Installation- preconfigured equipment only Excellent communication skills
    $31k-40k yearly est. 60d+ ago
  • IT Service Support Technician

    Valley Craft 3.5company rating

    Help desk analyst job in Lake City, MN

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Dental insurance Donation matching Free food & snacks Health insurance Paid time off Signing bonus Vision insurance Valley Craft Industries a company of Ballymore has been in business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft Industries has become well known for producing material handling, storage, and safety solutions that truly stand the test of time. We help our customers to become better organized and to work smarter, safer, and more efficiently. Use your skills as an innovative technology solutions IT Service Support Technician. If youre up to the challenge, then take a chance at this rewarding opportunity! SIGNING BONUS: $1,000 Pay: Competitive compensation based on skills and experience Schedule: 8:00 am - 4:30 pm BENEFITS: PTO Nine (9) Paid Holidays Medical, Dental, Vision 401K plan Profit sharing Referral program Friendly, Collaborative Team Environment Personal and Professional Growth Potential Great work-life balance - NO WEEKENDS Position Overview: Under the supervision of the Director of Finance, the IT Service Support Technician delivers prompt and effective technical assistance and training to end users across multiple technology platforms. This role supports computers, software applications, printing systems, Office 365 products, IP phones, mobile devices, and video conferencing equipment. The Technician identifies, researches, and resolves diverse technical issues, responding to service requests made via phone, in-person, or through IT ticketing systems. Responsibilities: Set up, maintain, and troubleshoot PCs, laptops, printers, mobile devices, and related IT infrastructure. Install, maintain, monitor, and troubleshoot LAN and WAN components to ensure reliable network operations. Assist with the maintenance and support of Windows servers. Provide maintenance and support for the IP phone system and video conferencing equipment. Deliver end-user instruction on computer hardware, network usage, standard operating procedures, software applications, telecommunications, and video conferencing tools. Respond efficiently to help desk requests via phone, in-person, and IT ticketing system, facilitating timely resolution of user issues. Create, manage, and maintain user accounts for network, email, and phone systems, ensuring appropriate access and security. Set up, configure, and troubleshoot mobile devices (e.g., iPhones, iPads) for end users. Act as the lead in triaging support tickets to prioritize and resolve issues effectively. Coordinate hardware and software repairs with external vendors as necessary. Execute special projects as assigned by management. Qualifications: Equipment Used: Uses PC's, desktop tools, network software, Microsoft Office, and general office equipment. Minimum Vocational, Technical or Associate's Degree; A+ / Microsoft Certification is desired. Valley Craft Ind. Is an Equal Opportunity Employer. Valley Craft Ind. does not discriminate on the basis of race, religion, color, sex, gender identity, age, non-disqualifying physical or mental disability, national origin, or veteran status .
    $31k-48k yearly est. 12d ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Rochester, MN?

The average help desk analyst in Rochester, MN earns between $25,000 and $50,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Rochester, MN

$35,000
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