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Help desk analyst jobs in Talladega, AL
- 237 jobsAll
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Technical Support Specialist
Pyramid Consulting, Inc.
Help desk analyst job in Birmingham, AL
Immediate need for a talented Technical Support Specialist . This is a 06 months contract (Multi-Year Contract ) opportunity with long-term potential and is located in Birmingham AL(onsite/travel ). Please review the job description below and contact me ASAP if you are interested. Job ID:25-94311 Pay Range: $25 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Provide onsite technical support focusing primarily on end-user devices (computers, printers, tablets, cellphones, radios, CISCO phones, video walls, conference rooms, etc.) and specialized systems M-F with 24/7 on-call support. Provide onsite technology support for the existing DCC. Collaborate with other TO personnel to provide support, including after-hours as needed, for storm-related and critical 24/7 business operations. Manage implementation of OS and system patches/updates to minimize impact on operations. Escort vendors on-site and ensure NERC/CIP compliance. Provide consulting, including technology needs assessments, potential solutions, and automation opportunities. Work with the business and other TO departments for incident and problem resolution. Identify opportunities to educate business partners on leveraging the use of technology more effectively. Provide project management, planning, coordination, and technical support during project implementations. Build relationships with key business partners and act as a liaison between the business and TO. Partner with TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a dedicated support team. Consult with business partners to ensure understanding of technology costs of TO products and services for budgeting and billing purposes. Provide technical support and consulting for employees at all levels, including executives. Aptitude to become a SME (Subject Matter Expert) for related technology tools and applications. Knowledge, Skills and Abilities. Proficient technical knowledge of office computing environments, including PC hardware, Microsoft Windows 11, Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), and their relevance in solving business problems. Ability to build strong relationships with business partners, vendors, and other TO organizations. Developed effective working relationships with all levels of employees. Key Requirements and Technology Experience: Key Skills;Technical Support, Break/Fix, Repair, Windows Support, Hardware Support. Safety First, Trust, Superior Performance, and Total Commitment. Must be proactive, motivated, and self-directed. Proficient organizational skills and strong customer service orientation Ability to manage multiple projects and tasks simultaneously. Must be able to build relationships with business partners and work effectively in a dispersed team environment. Provide specialized technical support as requested or needed. Seek opportunities to learn and transfer knowledge to others. Ability to prioritize work and complete assignments with some direction. Follows safe work practices. Other Requirements Willing to work after regular business hours and on weekends, as required. Normal business hours are Monday through Friday. Pass the North American Electric Reliability Corporation (NERC)/ Critical Infrastructure Protection (CIP) background check and meet/maintain related requirements. Pass the Insider Threat Program (ITP) background check and meet/maintain related requirements. End-User Device Support, Break/Fix & Troubleshooting, Onsite Tech Support (24/7 On-Call). Customer service focused, able to meet commitments and deadlines. Demonstrated oral and written communication skills. Knowledge of existing and emerging information technologies. Ability to coordinate work across TO functions and share best practices within Client for consistent TO operations. Understanding the business of partners and their local technical environment. Ability to manage small, local projects applying technology to business problems. Excellent troubleshooting, problem-solving, and analytical skills. Experience with PC hardware repair. Duties may include stooping, kneeling, crawling, and reaching to install/check computer installations and cabling. Ability to lift and move computer equipment up to 40 pounds. Minimum of 3 years related experience in technology hardware/software deployment, troubleshooting, and problem resolution. Working knowledge of electric utility industry is a plus. A two-year degree in a technology-related field or equivalent military or work experience is required. A bachelor's degree in computer science, information technology, engineering, or a related technical field is preferred. Our client is a leading Utility Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.$25-30 hourly 4d agoJava Application Support Lead
Galent
Help desk analyst job in Birmingham, AL
Role: Java Application Support Lead Duration: Long term Contract Experience: 12+ 15 Years Responsibilities Manage stakeholder expectations regarding the success of Application Support strategies and projects Work with key stakeholders including executives, senior leaders, and a variety of customers to identify, oversee, and deliver IT application support solutions that are effective and user-friendly, and support strategic initiatives, business outcomes Develop, track and improve key performance indicators for personnel and systems Supervise, mentor, and train application support personnel, which may include geographically dispersed personnel and contractors Work and collaborate with global teams to deploy, maintain, troubleshoot, and manage application systems Manage large-scale applications/systems / projects across multiple product lines/businesses, involving significant complexity. Develop and implement solutions for managing the business application environment to include monitoring, reporting, system incident management and resolution Evaluate and improve on operational processes and metrics, procedure manuals, and systems/business process documentation Assign incoming cases to team, ensuring the resources assigned have the correct skill set and capacity to resolve application support issues and restore business capabilities Resolve customer issues, implementing and meeting L3 Application Support Service Level Agreements and improving application support processes Collaborate with internal teams (Development, DevOps, Infrastructure, Product Management, Quality Assurance, Cloud etc.) on trending issues Ensure quality of case handling (incidents, problems, requests) Build relationships with the business units/users Manage delivery of minor application bug fixes, enhancements and continuous improvement around our products and service lines Qualifications & Experience Bachelor's degree in computer science, Business Management, Information Services or an equivalent Proven ability to lead application support teams and engage across business domains Requires 5+ years of people management experience in an application support environment, preferably with co-located and remote direct reports. Previous experience with global IT service provider organizations, especially in an application support role is highly desired. Ability to consistently make decisions in a timely manner sometimes with incomplete information and under tight deadlines. Expertise with automating complex tasks and direct experience with API calls and SQL queries is a plus. Experienced in the management of Applications Support and Service Delivery Management using ITSM tools such as ServiceNow. Good functional and technical understanding of multi-tier application architecture$57k-80k yearly est. 2d agoComputer Field Tech Position- Homewood AL
BC Tech Pro
Help desk analyst job in Birmingham, AL
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.$35 hourly 60d+ agoHelp Desk Associate - Level 1
A+ Consulting
Help desk analyst job in Birmingham, AL
Birmingham Public Schools seeks Level 1 Help Desk Associate. ESSENTIAL FUNCTIONS: Provide first-level remote IT services or assist in the delivery of higher level services to our customers Properly enter all calls into the helpdesk system Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed Service Level Agreement parameters Ability to use remote desktop applications in order to troubleshoot end user PC related problems Ability to resolve standard documented problems with minimal assistance Take ownership for customer problem resolution Possesses working knowledge of customer support business and technology processes: -- Call handling processes, Customer shrink wrap software applications, operating system environment, asset tracking, etc. Identify customer-training issues on standard and non-standard products Able to contribute to technical discussions with other team members and contributes to the decision making process SKILLS: Able to demonstrate good customer service skills Able to demonstrate proficiency with Helpdesk tools , Microsoft operating systems, MS Office applications and anti-virus software, communications technology devices Able to demonstrate basic hardware and software trouble shooting skills Able to demonstrate good problem solving & critical thinking skills Able to demonstrate ability to work with minimum supervision Able to demonstrate knowledge of all necessary web based tools as it applies to the position (i.e. ProActa, Help desk call tracking applications , etc.) Able to demonstrate willingness to work as a team player Able to demonstrate good organizational skills and ability to attend to details Ability to travel as required EXPERIENCE: 0-5 years in a technical customer environment Call Center experience preferred EDUCATION: Minimum: High School Diploma or equivalent No less than one entry level certification (A+, N+, or OEM vendor certification)$33k-50k yearly est. 11d agoCorporate Accounts Pricing Support Analyst
Genpt
Help desk analyst job in Birmingham, AL
Under limited supervision, the analyst is responsible for advanced pricing research and analysis and provides pricing recommendations to maximize revenue and profit for Motion's products and services. Manages and updates pricing databases to track current and historical pricing of the company's products. Develops pricing strategies to meet customers' needs while providing a profit for the organization. Determines core business costs of service in support of pricing development. Designs, implements and maintains pricing infrastructures. Provides reporting and documentation of pricing structures and serves as the point-of-contact for pricing inquiries from AVP, Corporate Account Mangers, Compliance Mangers, and branches related to Corporate Accounts. Suggests variation in prices. Responsible for undertaking activities associated with improving market access and profitability for a range of Motion's products and services. JOB DUTIES: • Manages existing pricing structures for various types/sizes of accounts. Communicates with supported areas and personnel to get approval to load pricing for each account over a defined maximum per year in annual usage. • Uses pricing tools to work with the Corporate Account Support teams to load each of these customers' pricing matrices. • Works with management to review/implement pricing programs. • Summarizes information and develops complex reports. Evaluates effectiveness of pricing strategies and modifies pricing structures as needed. • Communicates a pricing and margin plan to all supported areas as determined by management. • Provides supported areas a list of line items where the recommended pricing structure was not followed, investigates/recommends changes to pricing algorithms to increase compliance. • Evaluates usage for accounts, establishes pricing files and adjusts item pricing as needed. • Keeps track of all expiration dates for all special pricing programs. • Obtains and manages dates and amount of all supplier price increases. • Evaluates customer impact and updates pricing structure as needed. • Performs other duties as assigned. • Analyzes customer usage and historical pricing on accounts to prepare a recommended pricing structure. EDUCATION & EXPERIENCE: Typically requires a bachelor's degree and five (5) to seven (7) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: • Must be analytical and detailed-oriented. • Must be proficient or able to become proficient with a variety of software programs and tools, pricing analysis and other pricing methodologies including proprietary tools and methods. • Excellent excel skills required. • Excellent communication skills required. • Must be able to discretely handle sensitive and highly confidential information. • The position must have a financial analysis background and be able to develop advanced spreadsheet models, charts, graphs, and develop key performance indicators (KPI's) to track pricing effectiveness. COMPANY INFORMATION: Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.$37k-66k yearly est. Auto-Apply 60d+ agoNow Hiring IT and Telecom Field Technicians
Hardy Industries
Help desk analyst job in Alabaster, AL
Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.$48k-65k yearly est. 23d agoComputer Network Technician
Alabama Department of Education
Help desk analyst job in Shelby, AL
- Computers - Network Technician / Supervisor Job Number 2300288344 Start Date Open Date 05/23/2024 Closing Date Start Date 06/21/24 Additional Job Information Job Attachment View Attachment The State does not discriminate on the basis of age, race, color, sex, sexual orientation, religious preference, marital status, disability, national origin, or any other reason prohibited by state or federal law. Employees of the District are required to comply with the provisions of Title VII of the Civil Rights Act and Title IX of the 1972 Educational Amendments. Alabama school boards are required by state law to verify the employment eligibility of newly hired employees by using the federal E-Verify program. New employees are required to provide a Social Security number, an unexpired identity document that contains a photograph, and other acceptable documents that establish employment eligibility. In addition to determining whether a new hire is authorized to work in the United States, E-Verify will confirm that the employee's name and Social Security number match. Use of any published data or content on this web site is prohibited without the written consent of the Alabama State Department of Education.$30k-39k yearly est. 2d agoDynamic PC Support Techician
Worldwide Techservices Open
Help desk analyst job in Homewood, AL
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit$31k-41k yearly est. 60d+ agoDeskside Support
Artech Information System
Help desk analyst job in Birmingham, AL
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location:Birmingham, AL Duration: 1 year (with possible extension) Job Description: · Win7/Win XP OS support · Office 2003/2007/2010 support · Executive end user trouble shooting skills · Break/Fix troubleshooting experience in larger corporate environments · Addition there is a need for some current MAC OS support including OS troubleshooting, imaging, and builds · The candidate must also be able to support Mobility Devices (phone and tablet) (setup and support) of multiple platforms including Apple, Android, and Microsoft Additional Information For more information, Please contact shubham ************$42k-54k yearly est. 10h agoTier II Support Technician
Lyons HR, LLC
Help desk analyst job in Birmingham, AL
Job DescriptionOverview The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support, handling more complex issues that cannot be resolved by Tier 1 support. The ideal candidate is a problem-solver with deep technical knowledge and a commitment to delivering exceptional customer service. Core Responsibilities * This position may be required to provide on-site services. Advanced Troubleshooting Investigating and resolving escalated technical issues that Level 1 technicians were unable to resolve. Performing in-depth analysis of system logs, error messages, and diagnostic tools to identify root causes of problems. Server Administration Managing and administering Windows Server, Linux/Unix servers, or virtualization platforms (e.g., VMware, Hyper-V). Configuring and maintaining Active Directory, DNS, DHCP, and other server roles and services. Implementing server security measures such as firewall configurations, group policies, and access controls. Network Infrastructure Management Configuring and troubleshooting network switches, routers, and firewalls. Implementing VLANs, port forwarding, NAT, and other network configurations. Monitoring network performance and optimizing network resources for efficiency and reliability. Cloud Services Administration Managing cloud infrastructure and services (e.g., AWS, Azure, Google Cloud). Configuring and troubleshooting cloud-based applications, virtual machines, and storage solutions. Implementing cloud security measures such as IAM policies, encryption, and access controls. Data Backup and Disaster Recovery Designing and implementing backup strategies for client data, applications, and systems. Performing regular backups and verifying data integrity. Planning and executing disaster recovery procedures in the event of data loss or system failure. Advanced Security Management Conducting security assessments and audits to identify vulnerabilities and risks. Implementing security patches, updates, and configurations to mitigate security threats. Responding to security incidents, performing forensic analysis, and coordinating incident response efforts. Advanced Endpoint Management Configuring and managing endpoint security solutions (e.g., antivirus, endpoint detection and response). Implementing endpoint management tools for software deployment, patch management, and remote troubleshooting. Application Support Providing advanced support for business-critical applications and software platforms. Troubleshooting application performance issues, database errors, and integration problems. Collaborating with software vendors or developers to resolve complex application issues. Documentation and Knowledge Management Documenting detailed procedures, configurations, and troubleshooting steps for complex technical issues. Contributing to the development and maintenance of the MSP's knowledge base and internal documentation. Mentoring and Training Mentoring Tier I and Tier II technicians and providing guidance on technical skills development, outside of ticket resolution activities. Assist in conducting training sessions or workshops for internal staff on advanced technical topics and best practices. Ticket Management Managing incoming service requests and support tickets through a ticketing system, ensuring timely resolution and proper documentation. Escalation of tickets to a Senior Engineer after the initial assessment, if task exceeds Senior Technician responsibility or knowledge base. Desired Skills and Qualifications Prolific understanding of IT principles and an ability to troubleshoot most technical issues. Extensive experience with various operating systems, office software, and network configurations. Excellent verbal and written communication skills, with an emphasis on providing clear and understandable instructions. Strong organizational skills and the ability to multitask effectively. A customer-focused attitude, with patience and empathy for user concerns. A team player mentality, willing to share knowledge and assist colleagues in a dynamic work environment. Ticket KPI's 10-13 Tickets closed per day. 100%+ Kill Rate As a Level 2 Technician, you are most often an escalated point of contact for our clients experiencing technical difficulties. Your role is crucial in maintaining the trust and satisfaction of our clients by providing timely, efficient, and effective solutions to their IT challenges. Powered by JazzHR CpDJawUFg2$50k-74k yearly est. 5d agoIT Systems Technician
Hoar
Help desk analyst job in Birmingham, AL
The Systems Technician is responsible for serving as the liaison between users and the technology department to resolve issues. They will assist users in person and via phone on company-supported applications, determine the source of technical issues, and provide recommendations for future application use. In addition, this position assists job sites with connectivity requirements. It requires frequent travel to job sites around the country to set up and ensure connectivity and will also provide technical assistance to all field personnel. Responsibilities: Assist users in person, via phone, and email on company supported hardware and applications Work one-on-one with users on application projects Troubleshoot/Determine the source of computer problems (hardware, software, user access, etc.); document resolutions for future reference Perform hardware and software installations Serve as liaison between users and the technology department to resolve issues Coordinate with other technology groups as needed Communicate and assist users with their job site connectivity requirements throughout the entire lifecycle of the job Coordination of Internet connectivity for entire Jobsite lifecycle Frequent travel to job sites around the country to set up and ensure connectivity. Order Internet connections from service providers Configure router, switches, and access points for Jobsite connectivity Troubleshoot connectivity issues for job sites Help select and setup Jobsite kiosks Provide recommendations on company application purchases Requirements: Bachelor's degree in MIS or equivalent required 3-5 years experience with hands-on desktop, network support role with proven skills within Microsoft Windows environments Experience in the construction industry preferred Advanced knowledge of Windows and Microsoft Office is required Experience with iPads and iPhones Strong organizational skills and the ability to self-motivate Ability to use time productively, maximize efficiency, and meet challenging work goals Ability to work in a strong collaborative atmosphere Ability to take on additional responsibilities as needed Ability to work well as a part of a team and independently Professionalism with end-user communication & ticket resolution Strong communication skills to work with a wide variety of users A+, Net+, and CCNA Certifications preferred Physical Demands and Working Environment: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment - Work is performed primarily in a standard office environment with extensive public contact and frequent interruptions. Physical - Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight 50 lbs; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation, and to verbally communicate to exchange information. Vision - See in the normal visual range with or without correction. Hearing - Hear in the normal audio range with or without correction. EOE - Vets/Disabilities Hoar does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Hoar without a prior written search agreement will be considered unsolicited and the property of Hoar. #AlwaysInProcess #CorporateServices$42k-58k yearly est. Auto-Apply 33d agoComputer Support Specialist
Coosa Valley Medical Center
Help desk analyst job in Sylacauga, AL
A little about us..... Coosa Valley Medical Center (CVMC) is a progressive health care organization that believes in quality patient care and values their team members. Below is an exciting opportunity to work with the amazing team at CVMC. Why Coosa Valley Medical Center? Competitive Compensation Health & Dental Insurance Day One Flexible Schedule Options Flexible Pay; No More Waiting For Pay Day A little about the job.... This position will be the first point of contact for users needing IT Assistance. While providing the highest level of customer service, the IT Help Desk Tech will answer incoming calls, track information/progress, and resolve requests or escalate to the appropriate IT team member. Provide ongoing support for PCs, printers, scanners and other peripheral devices. Assist end users with questions, problems and simple application. Competent to work on most phases of personal computing technologies and advises users and management upon request. Conducts research and self-directed study on local Area Network technologies. Qualifications for the job... Must have high school diploma or equivalent. Associates or Bachelors' degree in computer science or related field preferred. Strong knowledge of PCs, technology, software applications; ability to gain and apply expertise, trouble shoot, analyze situations to determine next steps and ability to prioritize work. Excellent written/oral communication and customer service skills required. Previous IT Help Desk experience preferred.$37k-59k yearly est. 60d+ agoAviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Us Navy
Help desk analyst job in Birmingham, AL
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training$57k-76k yearly est. 7d agoHelp Desk Specialist
Deploy
Help desk analyst job in Birmingham, AL
HELPDESK Job Description Ambit Solutions is looking to hire a full-time Help Desk Specialist for a fast-growing technology company in Birmingham. Our ideal candidates are those who display honesty and integrity, enjoy working within a team environment, and are interested in VOIP. We offer very relaxed and flexible work surroundings conducive to employees with a family or personal focus. Ambit also offers benefits and an on-call bonus structure. Ambit Core Values : Faith and Family First Diligence, Discipline, and Direction Honesty and Integrity Matter See and Serve Others Position Requirements : High attention to detail Fast self-learner with a strong desire to learn Proficient use of the English language Excellent typing and written skills Excellent communication skills Problem Solver At least 35 WPM typing skills required Preferred: Previous experience with VoIP (FreePBX, Cisco Call Manager, Shoretel, Mitel) or similar technology Previous experience in a high call/ticket volume office Passionate about technology with a desire to learn more about networking & VoIP Ability to diagnose and resolve complex technical/networking issues; familiarity with Linux is not required but certainly a plus. Job Duties: Respond to client queries both over the telephone and via email as they relate to VoIP telephone systems, technical problems associated with Local Area Networks (LAN), Wide Area Networks (WAN), and specific client telephony platforms, including asking probing questions to determine the nature of the problem(s), multitasking to troubleshoot technical issues, and researching and problem-solving until the issue is resolved Be proficient in using FreePBX / Asterisk to assist with client requests and to suggest possible solutions to clients Serve as the first point of contact to research and resolve complex/advanced tickets Follow up with customers to ensure the issue has been resolved Take initiative to grow in knowledge and gain training for advanced troubleshooting related to VoIP technology, Linux and FreePBX, and Asterisk software Identify and suggest possible improvements on procedures Job Type: Full-time Pay: $33,280.00 - $41,600.00 per year Benefits: 401(k) Dental Insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8-hour shift Monday to Friday On call Education: High school or equivalent (Required) Experience: Customer service: 2 years (Preferred) Language: English (Required) Ability to Commute: Hoover, AL (Required)$33.3k-41.6k yearly 60d+ agoIT Field Support Technician_Homewood
Gr8Ttek, LLC
Help desk analyst job in Birmingham, AL
Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training AT NO COST TO YOU Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR DfXqWYk97F$28k-46k yearly est. 5d agoTechnical Support Specialist 1/2/3 4P/257
4P Consulting
Help desk analyst job in Birmingham, AL
Technical Support Specialist 1/2/3 - Energy Management Systems (EMS) Schedule: 24x7x365 rotating shift coverage (including nights, weekends, and holidays) Client- Southern Company Services Contract- 3 Years The Technical Support Specialist provides critical frontline IT support for Energy Management Systems (EMS) in a 24x7x365 operational environment. This role serves as a primary point of contact for IT incidents, performing diagnostics and resolutions at Level 1, with escalation to higher tiers as necessary. The specialist is integral in maintaining system health, managing incidents, and supporting compliance and operational continuity in a fast-paced, regulated utility environment. Key Responsibilities: Serve as the single point of contact for all inbound IT incidents via phone, email, and web forms. Log, track, and resolve IT incidents and requests using a ticketing system. Provide Level 1 support and escalate issues as required to ensure timely resolution. Monitor primary SCADA systems and associated infrastructure for performance and availability. Coordinate incident resolution efforts with EMS and other technical teams. Communicate system outages and scheduled maintenance to impacted customers. Follow all Change Management and knowledge-based procedure protocols. Document all incidents, actions, and resolutions accurately and thoroughly. Support disaster recovery and business continuity systems. Maintain compliance with federal and corporate regulatory standards, including CIP and Sarbanes-Oxley. Contribute to ongoing process improvements and customer satisfaction initiatives. Ensure physical and electronic security standards are met. Education & Experience: Associate degree or higher in Computer Science, Information Technology, or a related field; or equivalent work experience. 1-3 years of experience in an IT helpdesk or technical support environment preferred. Skills & Qualifications: Strong interpersonal and communication skills (verbal and written). Ability to multitask and prioritize in a mission-critical environment. Knowledge of Windows-based operating systems; AIX/UNIX experience preferred. Familiarity with distributed computer networks is a plus. Experience supporting EMS, SCADA, or similar systems is beneficial. Strong problem-solving and analytical thinking abilities. Ability to build positive relationships with internal stakeholders and customers. Must meet Critical Infrastructure Protection (CIP) requirements. Must pass enhanced background screening (including drug test and psychological evaluation). Additional Requirements: Must adhere to Federal Energy Regulatory Commission (FERC) Standard of Conduct and Separation Protocol. Participation in Southern Company Insider Threat Program required. May be sequestered locally during emergency weather events as essential personnel. Ability and willingness to work rotating 8- or 12-hour shifts, including nights, weekends, and holidays.$32k-53k yearly est. 60d+ agoIT Support Analyst
Bulter Snow
Help desk analyst job in Birmingham, AL
Are you interested in joining a collaborative team at a fast-moving AM200 law firm that offers a small firm atmosphere? Would you like to work with professionals dedicated to delivering top-quality representation for clients? Are you seeking an office environment where your contributions are valued and appreciated? Butler Snow LLP is currently seeking an experienced IT Support Analyst to join one of our office locations: Birmingham, AL, Austin, TX or Baton Rouge, LA. Take your career to new horizons and come work with us! What you would do: * Diagnose and resolve issues associated with Firm software applications and operating systems * Diagnose and resolve firm owned hardware device issues (terminals, desktops, laptops, conference room technology, phone handsets) * Create knowledgebase KB articles, as required to equip Helpdesk to resolve issues in the future without requiring escalation * Work with other IT teams to track recurring technology issues to resolution * Effectively utilize vendor support as needed * Identify and recommend production customizations and enhancements * Assist with implementation of new technology deployments or upgrades * Special projects as assigned by either the IT Support Manager or Chief Information Officer * Participate in after-hours on-call rotation for Helpdesk emergency tickets * Configuring integrated conference room technology, including equipment installation and troubleshooting What you bring: * Minimum of 2-3 years of experience in IT support * Strong problem solving and analytical skills, organizational skills, and attention to detail * Ability to work under short deadlines and demanding environments * Excellent customer service skills are a must. Daily interface with end-users will require someone with patience and understanding while assisting with issues * Prioritize providing a solution to the requester minimizing disruption, but tracking long term issues to full resolution to avoid future recurrences * Exhibit good judgment, diplomacy, and tact while working with both internal and external contacts * Maintain a high level of professionalism, integrity, and discretion in interactions with internal and external contacts * Able to organize and prioritize personal workload in a fast-paced work environment * Working knowledge of various operating platforms ex. (Windows, MacOS, iOS, Android) * Excellent oral and written communication skills. What you gain: * A phenomenal team in an extraordinary firm * Ability to grow professionally and personally * Excellent benefits: * Medical, Dental and Vision with wellness component * Free Telehealth coverage * Short- and Long-Term Disability * Pet Insurance * 401K and profit sharing (after completion of eligibility requirements) * Generous Paid Time Off Plus Paid Holidays * Tuition Reimbursement * In-house training and development If you like to learn new skills, take initiative, and solve problems and do not wait to be asked, this may be the role for you. Butler Snow is a values-driven organization with a strong sense of community. We are actively involved in community projects in our 25 plus offices throughout the United States through the Butler Snow Foundation. At Butler Snow, we believe inclusion is a key driver of innovation and creativity. We have long been committed to fostering, maintaining, and celebrating an environment where creative solutions and new ideas are welcomed. We believe our diverse workforce contributes to our competitive advantage. 002$32k-53k yearly est. 35d agoHelp Desk Technician
Books-A-Million, Inc.
Help desk analyst job in Birmingham, AL
Under the supervision of the IT Helpdesk Supervisor, is responsible for end user support. Handles all request from employees with software and hardware issues. All Helpdesk duties are performed using remote desktop tools and by communicating with end users over the phone. The Helpdesk is a call center environment with performance measured by the volume and quality of issues resolved. Role and Responsibilities * Troubleshoots, isolates and resolves IT and Point of Sale (POS) hardware and software problems in a client/server network environment. * Troubleshoots isolates and resolves problems with Windows servers in a bound and unbound network in support of store servers. * Troubleshoots isolates and reports problems with local area network (LAN) and wide area network (WAN) systems and equipment. * Troubleshoots isolates and resolves problems with typical business and company unique software including Microsoft Office, Internet Explorer, Adobe acrobat and web based applications in support of corporate office and store end-users. * Uses prescribed ticket tracking software to record status of all problems and identify steps taken to resolve issues. * Escalates all problems beyond the scope of resolve to the next level of expertise. * Provides assistance to publishers in the use and submission of product through the New Title Portal (NTP). * Follows all company policies and procedures. Qualifications and Education Requirements * High school diploma or equivalent GED. * Prefer some prior experience working in an IT Helpdesk environment, but not required. Preferred Skills * Should possess excellent verbal and written communication skills. * Should have excellent customer service skills. * Prior technical support experience preferred. * Should be able to demonstrate knowledge and aptitude as demonstrated by real-time trouble shooting and technical problem solving for the end user. * Must exhibit excellent attention to detail. Physical and Environmental Requirements * Must be able to sit at a computer or desk for extended periods of time. * Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities. * Must be able to lift objects up to 25 lbs. with or without assistance. * Must be able to communicate using speech, sight, and sound with or without assistive device. * Must be able to stand, walk, stoop or crouch while performing daily activities of the job.$28k-36k yearly est. 60d+ agoIT Field Support Technician_Homewood
Gr8Ttek
Help desk analyst job in Homewood, AL
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training AT NO COST TO YOU Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit$28k-46k yearly est. Auto-Apply 60d+ agoProduction Support / Tech Cleaning
Leadec Corp
Help desk analyst job in Pell City, AL
Team Member-Production Support Leadec Industrial Services is a leading provider of manufacturing support services to the global automotive industry. Our mission is to partner with industrial manufacturers by delivering manufacturing support services that made a measurable improvement in our customers' quality, uptime and total cost Essential Duties and Responsibilities: Complete tasks in accordance with standardized quality checklists Continually seek out opportunities to improve onsite activities Master skills associated with the versatility matrix Review current best practices resulting in efficiencies relating to time, material usage, and safety Live "Safety is Your Life" Program. Use proper personal protective equipment, i.e., hearing protection, steel toed shoes, safety glasses, etc., as required for the task at hand Adhering to and supporting all EHS and Quality objectives, in accordance with ISO 14001, 45001 and 9001 respectively All other duties as assigned by Leadec site management Competencies: One year of industrial experience and janitorial experience preferred Customer Service Orientation - Satisfying customers Adaptability - Willingness to deal with unexpected challenges or circumstances Problem Solving - Define problems and bring about viable solutions Servicing the Customer - Readily initiate actions to meet or exceed the needs of the customer Strong work ethic Knowledge, Skills, and Abilities: Communication Skills - Able to communicate with team members and management Language Ability - Ability to understand written job instructions Math Ability -Ability to perform simple addition, subtraction and multiplication of manhours / minutes Reasoning Ability - Ability to conduct basic problem solving Physical Requirements: Frequently required to stand and walk on concrete and/or steel surface for up to 8-12 hours. Occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl into confined spaces. You will be required to push, pull 150 pounds occasionally and lift or carry up to 30 pounds often and up to 50 pounds occasionally. Our vision standard requires the employee to have close and distance vision, peripheral vision, depth perception and focus adjustment. General Qualifications: Works in a safe manner looking for ways to improve Wears PPE Flexible schedule - willing to work unscheduled overtime, and sometimes weekends Dependable - Will be at work on time each day Reliable transportation Work in varying environmental conditions - paint shop (high humidity) Work in manufacturing environment - (fast paced) Physically can perform work - Lifting up to 50lbs, excessive walking, etc. Teamwork - can communicate with team with no challenges Follows work instructions Independence - can work without direct supervision Continuous Improvement mindset Professional communication skills Special qualifications: Manufacturing experience Tow motor experience Fork lift experience Logistics experience Assembly line experience Paint application experience Benefits: Medical Dental Vision 401K Vacation Paid Holiday Employee Assistance$41k-72k yearly est. 5d ago
Learn more about help desk analyst jobs
How much does a help desk analyst earn in Talladega, AL?
The average help desk analyst in Talladega, AL earns between $25,000 and $50,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.
Average help desk analyst salary in Talladega, AL
$36,000
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