Help desk analyst jobs in Tyler, TX - 45 jobs

Your Career. Your Story. Let's Write the Next Chapter Together. At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education. What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future. If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us. Salesforce Help Desk Support Specialist to provide front-line support to Salesforce users across the organization. This role is responsible for monitoring and resolving support tickets through a proprietary ticketing system built within Salesforce, responding to user inquiries via email and phone, and ensuring timely and accurate issue resolution. Word Duties and Responsibilities include the following: * Monitor and manage support tickets within a Salesforce-based ticketing system * Respond to user requests submitted through tickets, email, and phone calls * Troubleshoot and resolve common Salesforce-related issues, including: * User access and permissions * Data entry and record updates * Reports and dashboards * Page layouts and field visibility * Accurately document issues, root causes, and resolutions in Salesforce * Escalate complex issues to Salesforce Administrators or Developers when needed * Ensure tickets are resolved within defined SLAs and properly closed * Communicate clearly and professionally with users throughout the support process * Identify recurring issues and recommend process improvements * Maintain up-to-date knowledge of Salesforce features, internal processes, and support procedures Supervisory Responsibilities - This job has no supervisory responsibilities. Competencies - To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Collects, researches, and analyzes data; Exhibits ability to reason. Problem Solving - Demonstrates attention to detail; Identifies and resolves problems in a timely manner; Develops alternative solutions Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others. Proficiencies - Demonstrate ability to gain experience needed with Salesforce (and related managed packages), AutoRabit, JIRA, GitHub and other related CRM, LOS, and profitability software to enhance proficiencies. Interpersonal Skills/Customer Service - Exceptional interpersonal skills that involve internal and external contacts regarding company policies, procedures, and programs. Maintains confidentiality; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Oral and Written Communication - Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Organizational Support - Follows policies and procedures; Completes analysts tasks correctly and on time; supports organization's goals and values. Judgment - Requires considerable independent judgement, investigation, developing original concepts, interpretation of information or coordination with others with substantial impact. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position. Quality and Quantity - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality; Completes work in timely manner; Works quickly. Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction. Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree (B. A.) from four-year college or university in Information Technology or related field preferred; or relative combination of education and Salesforce experience. Required Qualifications and Skills * Experience supporting users in Salesforce (Sales Cloud, Service Cloud, or custom environments) * Strong troubleshooting and problem-solving skills * Excellent verbal and written communication skills * Ability to manage multiple tickets * Customer-service mindset with a focus on issue resolution Preferred Qualifications and Skills * Salesforce Administrator experience or certification (Admin or Advanced Admin preferred) * Experience providing help desk support via phone and email * Knowledge of the Salesforce security model, including profiles, permission sets, and roles * Experience working with SLAs and ticket performance metrics * Basic understanding of workflows, flows, or validation rules * Working Conditions * Regular interaction with internal business users Computer Skills To perform this job successfully, an individual should have knowledge of Salesforce, the Internet, Microsoft Word and Outlook. Intermediate to advanced knowledge of Microsoft Excel. Knowledge of Visual Basic helpful. Ability to use bank-specific software such as Docutreev, IBS etc. Ability to use basic office machines. Bank Culture/Customer Service Skills Promotes the Bank's culture, including the support of our Brand promise and Core Values. Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank. Physical Demands while performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to stand; walk and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Noise level in the work environment is usually moderate. This reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion. Word Compensation Details We believe in competitive compensation. The minimum average base pay for this position based on market is: $45,656.00 Word The minimum base pay could be increased based on factors such as skills, education, or experience. The base pay listed does not include incentives, bonuses, or benefits. We also offer a generous benefits package (more information on benefits can be found here). Word Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Know Your Rights