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The differences between internal sales representatives and outbound sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both an internal sales representative and an outbound sales representative. Additionally, an outbound sales representative has an average salary of $45,723, which is higher than the $44,872 average annual salary of an internal sales representative.
The top three skills for an internal sales representative include phone calls, internal sales and product knowledge. The most important skills for an outbound sales representative are outbound sales, customer service, and excellent interpersonal.
| Internal Sales Representative | Outbound Sales Representative | |
| Yearly salary | $44,872 | $45,723 |
| Hourly rate | $21.57 | $21.98 |
| Growth rate | 4% | 4% |
| Number of jobs | 234,019 | 240,781 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 71% | High School Diploma, 33% |
| Average age | 47 | 47 |
| Years of experience | 4 | 4 |
An internal sales representative aims to promote and sell different products and services to a target client. This career significant for a successful business and the growth of revenue. Typically, they receive many queries and suggestions, which means they must communicate with clients quickly and efficiently to develop a concrete solution for each issue. They log each issue to a database for future reference.
An outbound sales representative focuses on securing sales by reaching out to clients through calls, correspondence, or face-to-face interactions. They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction. To carry out their duties, they must perform research and analysis to identify business opportunities, develop sales strategies, generate leads, discuss product specifications with customers, introduce payment plans, and negotiate contracts. Moreover, an outbound sales representative must build positive relationships with clients while adhering to the company's policies and regulations.
Internal sales representatives and outbound sales representatives have different pay scales, as shown below.
| Internal Sales Representative | Outbound Sales Representative | |
| Average salary | $44,872 | $45,723 |
| Salary range | Between $29,000 And $68,000 | Between $24,000 And $84,000 |
| Highest paying City | - | Hoboken, NJ |
| Highest paying state | - | New Jersey |
| Best paying company | - | Altice USA |
| Best paying industry | - | - |
There are a few differences between an internal sales representative and an outbound sales representative in terms of educational background:
| Internal Sales Representative | Outbound Sales Representative | |
| Most common degree | Bachelor's Degree, 71% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | SUNY College of Technology at Alfred |
Here are the differences between internal sales representatives' and outbound sales representatives' demographics:
| Internal Sales Representative | Outbound Sales Representative | |
| Average age | 47 | 47 |
| Gender ratio | Male, 55.0% Female, 45.0% | Male, 45.9% Female, 54.1% |
| Race ratio | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.3% Asian, 5.2% White, 72.8% American Indian and Alaska Native, 0.2% | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.2% Asian, 5.1% White, 72.9% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 6% | 6% |