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The differences between internal sales representatives and sales support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both an internal sales representative and a sales support representative. Additionally, an internal sales representative has an average salary of $44,872, which is higher than the $38,310 average annual salary of a sales support representative.
The top three skills for an internal sales representative include phone calls, internal sales and product knowledge. The most important skills for a sales support representative are sales support, phone calls, and POS.
| Internal Sales Representative | Sales Support Representative | |
| Yearly salary | $44,872 | $38,310 |
| Hourly rate | $21.57 | $18.42 |
| Growth rate | 4% | 4% |
| Number of jobs | 234,019 | 319,292 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 4 | 4 |
An internal sales representative aims to promote and sell different products and services to a target client. This career significant for a successful business and the growth of revenue. Typically, they receive many queries and suggestions, which means they must communicate with clients quickly and efficiently to develop a concrete solution for each issue. They log each issue to a database for future reference.
A sales support representative is responsible for assisting the complex operations of sales departments, performing administrative duties under the supervision of a direct manager. Sales support representatives' tasks include acknowledging and encoding customers' orders in the system, processing payments, responding to the customers' inquiries and concerns about the products, writing sales reports, and updating the customer of the shipment details. They also support the sales representatives on selling goods and services to potential customers by creating marketing materials and communicating with customers over the phone and e-mail to generate revenues and increase profits.
Internal sales representatives and sales support representatives have different pay scales, as shown below.
| Internal Sales Representative | Sales Support Representative | |
| Average salary | $44,872 | $38,310 |
| Salary range | Between $29,000 And $68,000 | Between $30,000 And $48,000 |
| Highest paying City | - | Seattle, WA |
| Highest paying state | - | Washington |
| Best paying company | - | NetApp |
| Best paying industry | - | Finance |
There are a few differences between an internal sales representative and a sales support representative in terms of educational background:
| Internal Sales Representative | Sales Support Representative | |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | SUNY College of Technology at Alfred |
Here are the differences between internal sales representatives' and sales support representatives' demographics:
| Internal Sales Representative | Sales Support Representative | |
| Average age | 47 | 47 |
| Gender ratio | Male, 55.0% Female, 45.0% | Male, 39.9% Female, 60.1% |
| Race ratio | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.3% Asian, 5.2% White, 72.8% American Indian and Alaska Native, 0.2% | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 6% | 6% |