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The differences between national account representatives and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a national account representative, becoming a customer service representative manager takes usually requires 6-12 months. Additionally, a national account representative has an average salary of $44,826, which is higher than the $32,048 average annual salary of a customer service representative manager.
The top three skills for a national account representative include national accounts, customer service and product knowledge. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.
| National Account Representative | Customer Service Representative Manager | |
| Yearly salary | $44,826 | $32,048 |
| Hourly rate | $21.55 | $15.41 |
| Growth rate | 4% | -4% |
| Number of jobs | 204,509 | 147,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 37% |
| Average age | 47 | 40 |
| Years of experience | 4 | 12 |
A national account representative plays a pivotal role in managing client relationships. These professionals manage relationships for high-value customers, especially those who invest vast amounts in the company or those who have stayed in the organization for an extended period. In general, the national account representative's primary goal is to foster trust. National account representatives identify new business opportunities and make sales calls. To qualify as a national account representative, you must possess a bachelor's degree in this field, primarily in business administration.
A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.
National account representatives and customer service representative managers have different pay scales, as shown below.
| National Account Representative | Customer Service Representative Manager | |
| Average salary | $44,826 | $32,048 |
| Salary range | Between $30,000 And $64,000 | Between $25,000 And $41,000 |
| Highest paying City | - | San Jose, CA |
| Highest paying state | - | California |
| Best paying company | - | First Book |
| Best paying industry | - | Finance |
There are a few differences between a national account representative and a customer service representative manager in terms of educational background:
| National Account Representative | Customer Service Representative Manager | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | - |
Here are the differences between national account representatives' and customer service representative managers' demographics:
| National Account Representative | Customer Service Representative Manager | |
| Average age | 47 | 40 |
| Gender ratio | Male, 54.5% Female, 45.5% | Male, 34.8% Female, 65.2% |
| Race ratio | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 13.9% Asian, 5.1% White, 73.2% American Indian and Alaska Native, 0.2% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |