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Office employee vs front office clerk

The differences between office employees and front office clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an office employee and a front office clerk. Additionally, an office employee has an average salary of $35,825, which is higher than the $31,051 average annual salary of a front office clerk.

The top three skills for an office employee include customer service, telephone calls and customer accounts. The most important skills for a front office clerk are patients, check-in, and data entry.

Office employee vs front office clerk overview

Office EmployeeFront Office Clerk
Yearly salary$35,825$31,051
Hourly rate$17.22$14.93
Growth rate-5%-5%
Number of jobs74,182163,789
Job satisfaction--
Most common degreeBachelor's Degree, 59%Associate Degree, 28%
Average age4747
Years of experience22

What does an office employee do?

An office employee is someone who performs clerical and any other tasks usually performed by managers. Office employees are employed as clerical workers in offices or organizations. They execute tasks such as typing and word processing, answering phone calls, bookkeeping, and stenography. It is their responsibility to ensure the smooth daily operations of an office. Their diligence, communication skills, customer service, hard work, and attention to detail are necessary for this job.

What does a front office clerk do?

A front office clerk performs various administrative and secretarial duties, including welcoming and greeting clients and visitors, answering telephone calls, and managing the office budget. You will be responsible for monitoring, organizing, and forwarding emails and maintaining files and records. Other duties include following company policies and procedures, organizing transportation for guests, and handling and resolving guest complaints. In addition, you will also be responsible for invoicing and billing guests for their stay and used services.

Office employee vs front office clerk salary

Office employees and front office clerks have different pay scales, as shown below.

Office EmployeeFront Office Clerk
Average salary$35,825$31,051
Salary rangeBetween $19,000 And $64,000Between $25,000 And $37,000
Highest paying CityEast Palo Alto, CAMinneapolis, MN
Highest paying stateCaliforniaAlaska
Best paying companyOSF HealthCareLimbach
Best paying industryProfessionalGovernment

Differences between office employee and front office clerk education

There are a few differences between an office employee and a front office clerk in terms of educational background:

Office EmployeeFront Office Clerk
Most common degreeBachelor's Degree, 59%Associate Degree, 28%
Most common majorBusinessBusiness
Most common collegeWestern Carolina UniversityUniversity of Pennsylvania

Office employee vs front office clerk demographics

Here are the differences between office employees' and front office clerks' demographics:

Office EmployeeFront Office Clerk
Average age4747
Gender ratioMale, 34.4% Female, 65.6%Male, 13.9% Female, 86.1%
Race ratioBlack or African American, 9.1% Unknown, 5.0% Hispanic or Latino, 17.7% Asian, 7.9% White, 59.1% American Indian and Alaska Native, 1.2%Black or African American, 10.8% Unknown, 4.5% Hispanic or Latino, 24.3% Asian, 7.0% White, 52.5% American Indian and Alaska Native, 0.9%
LGBT Percentage6%6%

Differences between office employee and front office clerk duties and responsibilities

Office employee example responsibilities.

  • Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
  • Complete payroll by compiling hours and verifying submissions weekly, via QuickBooks.
  • File paperwork, organize PowerPoint presentations, assist with typing correspondence and fax documents to appropriate destination.
  • Demonstrate ability to maintain composure and work efficiently in a fast-pace environment while following HIPAA guidelines.

Front office clerk example responsibilities.

  • Manage front office check-in, insurance verification and certifications from doctors.
  • Maintain a high knowledge level of regulations on the confidentiality of medical records (HIPAA).
  • Verify releases of information according to HIPPA regulations.
  • Maintain confidentiality of patient information; abiding by HIPPA guidelines.
  • Register all patients per registration protocols, schedule appointments, and provide appointment reminder calls.
  • Respond to routine technical questions regarding patients' right and responsibilities and medical eligibility for care.
    • Show more

Office employee vs front office clerk skills

Common office employee skills
  • Customer Service, 72%
  • Telephone Calls, 5%
  • Customer Accounts, 4%
  • Medical Billing, 4%
  • Computer System, 2%
  • Front Desk, 1%
Common front office clerk skills
  • Patients, 34%
  • Check-In, 8%
  • Data Entry, 8%
  • Customer Service, 7%
  • Front Desk, 4%
  • Appointment Scheduling, 4%

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Updated January 8, 2025

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