Office Manager
Office manager job in McHenry, IL
NeuroClinic and Assessments, LLC is a private neuropsychology and psychology practice serving Lake and McHenry Counties in Illinois. We specialize in neuropsychological assessment for adolescents, adults, and older adults, and provide psychotherapy tailored for adults and older individuals. Our team is dedicated to delivering professional, high-quality, and compassionate mental health care.
Role Description
We are seeking a full-time, on-site Office Manager to support our McHenry, IL and Schaumburg, IL locations. The Office Manager oversees daily office operations, supports administrative and clinical workflows, manages office equipment, provides exceptional customer service, and coordinates scheduling. Additional responsibilities include maintaining records, facilitating communication, and ensuring an organized and efficient work environment.
Responsibilities
Office management
Provide administrative support to the business owner, including task management and prioritization.
Oversee schedules, including testing coordination and distribution of report-related tasks.
Monitor tasks from providers and students, issuing reminders and ensuring timely completion.
Distribute completed reports via fax, patient portal, or mail.
Maintain appropriate office supplies and coordinate printing of testing materials.
Track and ensure compliance with legal, ethical, and professional requirements.
Supervise, train, and support administrative staff while fostering a collaborative and professional team culture.
Reception
Greet patients and ensure a welcoming, supportive experience.
Facilitate completion of intake paperwork and obtain necessary signatures.
Request medical records from outside providers as needed.
Scan and upload appointment and testing materials into the appropriate systems.
Scheduling
Manage incoming phone calls, schedule appointments, and address questions about policies, billing, and insurance.
Coordinate and schedule communication with other healthcare providers.
Insurance and Billing
(training available)
Verify insurance coverage and determine applicable copays.
Collect deposits and discuss payment options with patients.
Submit insurance claims and enter payments into our Electronic Medical Record (EMR) system.
Generate and send patient statements and follow up on outstanding balances.
Qualifications
Strong communication and customer service skills, with the ability to engage clients and staff professionally.
Experience in administrative support or office management roles.
Highly organized, detail-oriented, and proactive in identifying needs and solutions.
Ability to manage schedules, maintain records, and ensure operational efficiency.
Strong problem-solving abilities.
Proficiency in using and maintaining office equipment and office management software.
High school diploma or equivalent required.
What we offer:
Compensation tailored to experience
Benefits package including health insurance, disability, and 401k.
Paid vacation & holidays.
Office Manager
Office manager job in Bridgeview, IL
Office Manager (Contract-to-Hire | Growth to District Manager)
Construction/Infrastructure Industry
Our client is looking to hire an Office Manager for a long-standing, rapidly growing client in the construction/infrastructure space. This is a high-visibility role with a direct path to District Manager-perfect for someone who is sharp, organized, and thrives in a straightforward, fast-paced environment.
Must Have:
• Associate's degree or higher
• 3-5+ years in office management/operations
• Strong attention to detail
• Quick learner with a confident personality
• Background in construction, plumbing, engineering, or electrical
Day-to-Day:
Invoicing, AR/AP, municipal invoice tracking, project tracking, vehicle/fleet records, payroll support, insurance documents, and contract compliance.
Office Administrator
Office manager job in Chicago, IL
Come Join the Builtech Team:
Looking for a place to advance your career and find your purpose at work? Named a ‘Best Places to Work' by Crain's Chicago Business and The Charlotte Business Journal and with nearly 25 years in the construction industry, Builtech Services is among America's fastest growing, nation-wide construction services companies. We focus on ground-up new construction and tenant improvements in a variety of markets including Multi-Family, Retail, Automotive, Aviation and Hospitality. Our Core Values drive our actions as a company and as individuals - Trust, Passion, Humility, Respect, Integrity and Courage. We offer exciting projects, attractive compensation, and benefits along with the opportunity to become part of a creative, innovative organization that is focused on
your
growth and development.
Builtech is seeking an Office Administrator ready to join our fast-paced and team-oriented environment.
Responsibilities:
Serve as the first point of contact for visitors and tenants; manage phones, mail, and a clean, welcoming reception area.
Oversee office supply inventory, process purchase orders, and coordinate building needs.
Support the CEO with calendar management, travel coordination, call and email screening, and confidential administrative tasks.
Assist with tenant administration, including collecting rent payments, processing building expenses, resolving minor issues, and partnering with the Day Porter.
Act as the liaison with our outsourced IT Service Partner for onboarding, equipment setup, permissions, and troubleshooting support.
Provide training, guidance and support for new hires and existing employees on company systems and applications including troubleshooting IT issues and resolving user problems.
Coordinate simple building technology needs (climate, security, etc.).
Assist with internal communications, visitor hosting, and special projects as needed.
Requirements:
Alignment with Builtech's Core Values - Integrity, Humility, Trust, Respect, Passion & Courage.
Strong verbal and written communication; able to support both technical and non-technical team members.
Highly organized with the ability to manage multiple priorities and maintain accurate records.
Proactive problem-solving skills and discretion with sensitive information.
Comfortable learning new technology and providing basic user support.
Ability to remain in a stationary position 95% of the time
The ability to constantly operate a computer and other office productivity machinery, such as computer keyboards, copy machines, and computer printers.
The ability to occasionally lift and carry lightweight office items like supplies or equipment.
Valid driver's license.
Benefits:
Health, dental and vision insurance
Health Savings Account (HSA)
401(k) with company match
Unlimited performance time off (PTO)
Company-paid life insurance
Builtech Services, LLC is an equal opportunity employer. Equal employment opportunities are provided to all applicants and employees without regard to actual or perceived gender, sex, race, age, national origin, disability, religion, sexual orientation, veteran status or any other characteristic protected by applicable local, state or federal law.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Ability to Commute:
Palatine, IL (Required)
Work Location: In person
office accounting
Office manager job in Oswego, IL
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River View Ford is seeking an Office Accounting professional to join our team in Oswego, IL. As our current comptroller is retiring, we are looking for someone with accounting knowledge to help balance schedules, assist with payables and receivables, generate reports, and support sales and service accounting needs. The ideal candidate will have the ability to jump in and contribute from day one, working alongside a dedicated team with many long-term employees.
Responsibilities
Balance accounting schedules to ensure accuracy.
Assist with payables and receivables management.
Generate financial and operational reports.
Collaborate with sales and service departments on accounting needs.
Support daily accounting functions to maintain smooth operations.
Requirements
Some accounting knowledge and experience preferred.
Ability to quickly learn and adapt to new tasks and responsibilities.
Strong attention to detail and organizational skills.
Good communication skills to work with various departments.
Background check will be required.
Benefits
401(k) retirement plan.
Health care coverage.
Life insurance.
Paid vacations.
Employee discounts on vehicles and service.
About the Company
River View Ford is proud to be one of the highest customer satisfaction rated Ford dealerships in the state of Illinois. Located in Oswego, IL, our team has many long-term employees, some with over 20 years of dedicated service. We are committed to providing exceptional customer service and a supportive, rewarding work environment.
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Auto-ApplyCentral Office - Citizens Square - Project Manager
Office manager job in Fort Wayne, IN
Department: Highway - Central FLSA Status: Non-exempt Under the direction of the Chief Project Manager, the Project Managers are responsible for all aspects of public works construction projects including but not limited to, design, engineering, scheduling, construction inspection and testing, as well as asset management, and maintenance programs for Allen County's bridge, roadway, and drainage infrastructure. This position is Covered as defined by the Board of Commissioners of the County of Allen Employee Handbook.
ESSENTIAL FUNCTIONS:
Oversees the entire lifecycle of complex Consultant designed projects and in-house design projects, from initial concept to final completion.
Responsible for supervising the construction of bridges, roads, and drainage systems in Allen County.
Manages multiple improvement projects concurrently, involving various civil engineering activities such as scheduling, design, construction plan review, inspection, and operation of civil infrastructure like streets, sidewalks, multi-use trails, and drainage structures.
Manages the maintenance and operation of transportation infrastructure, including roads, bridges, culverts, traffic control systems, drainage systems, pavement striping, pavement repair, trails, guardrails, traffic signals, and roadway lighting.
Prepares and assesses project plans, identifying potential constructability issues or conflicts before construction begins.
Develops bid specification documents, including design/engineering details, comprehensive cost estimates, schedules, specifications, progress reports, contractor estimates, change orders, and final records.
Conducts inspections to ensure construction techniques and performance conform with plans, specifications, and standards.
Performs materials testing in accordance with American Association of State Transportation and Highway Officials (AASHTO) standards and INDOT requirements.
Responsible for the coordination with contractors, utilities, other agencies, and property owners, leading pre-bid and pre-construction meetings and resolving conflicts between involved parties.
Manages data and utilizes various software programs including RoadSoft, M.S. Suite, AutoCAD, FTP site, and GIS.
Performs surveying tasks using advanced equipment such as total stations, levels, transits, and robotic cameras. Collects field data using GPS technology, maintains project archives, and produces drawing reproductions.
Demonstrates knowledge of Allen County and INDOT policies and procedures.
Determines the need for features like lighting, ADA compliance, drainage, and material selection.
Addresses complaints and requests related to roads, bridges, traffic, drainage, logjam removal, tree and brush control, and anti-graffiti activities.
Compiles and maintains construction records for future reference. Maintains on-call availability for all projects under their supervision and participates in flood and snow response activities, as well as other public emergencies. Actively engages in Continuing Education opportunities to enhance the department/county's development.
ESSENTIAL FUNCTIONS (Continued):
Mentors new Project Managers, providing guidance on County policies and procedures, project requirements, construction management, and other essential functions.
Performs all other duties as assigned, including overtime as required.
REQUIREMENTS:
Bachelor's Degree in Construction, Civil Engineering or related field and at least one year experience working with site development, roadway construction and/or project management
Bachelor of Science in Civil Engineering Technology, Construction Engineering Technology, or completion of an equivalent course of study and two (2) years of related Project Manager experience preferred, or
A.A.S. in Civil Engineering, Civil Engineering Technology, or Construction Engineering Technology or completion of an equivalent course of study and four (4) years of related Project Manager experience preferred, or
Eight (8) years preferred of related work experience and responsibility of public works related engineering design experience
Fundamental understanding of Civil Engineering Technology, including road and bridge design, traffic management, drainage, and properties of soils and materials
Working knowledge of roadway construction and construction management
Knowledge of surveying
Strong computer skills, including proficiency in Microsoft Office Suite and job-related software
Strong verbal and written communication skills
Ability to operate job-related equipment such as land surveying equipment, traditional and Global Positioning System equipment, materials testing equipment, computer, printer, plotter, and scanner
Ability to complete and maintain various Indiana Department of Transportation (INDOT) and Federal Highway Administration (FHA) training and certification programs, including Construction Inspection training and Quality Assurance training
Proficient in applying advanced mathematical concepts in daily practice
Ability to read, analyze, and interpret technical and financial reports, including legal documents
Exercise good judgment, independence, initiative, and professional expertise in daily operations
Interact with the public, County officials, and outside agencies with patience, tact, respect, and professionalism regarding requests or complaints
Effective written and verbal communication skills for presenting information to boards, management, public and private groups, and co-workers
Valid Driver's License for driving to County job sites and operating County vehicles
PERFORMANCE EXPECTATIONS:
The Project Manager has the responsibility of overseeing and coordinating various projects within the county government. This includes the planning, execution, and finalization of projects within strict deadlines and budgetary constraints. Close collaboration with department heads, partnering agencies, and project teams is essential to ensure successful project completion, optimal resource utilization, and effective communication throughout the project lifecycle. Additionally, the Project Manager performs intricate work that involves investigating, preparing plans, specifications, and cost estimates for local road, bridge, and drainage construction and repairs. This work is complex, with multiple variables, and requires the interpretation of technical information presented in mathematical or diagrammatic forms. Problem-solving skills, data collection, and drawing valid conclusions are critical for finding solutions.
RESPONSIBILITY:
The Project Manager plays a crucial role in coordinating various partnering agencies, including contractors, utilities, and property owners, in order to oversee infrastructure projects and maintain relationships within Allen County. Effective
RESPONSIBILITY (Continued):
communication, transparency, good judgment, initiative, and independence are vital qualities for success in this position. The Project Manager conducts detailed investigations, plans projects, estimates costs, and manages local road, bridge, and drainage construction and repairs. This work involves complex problem-solving, interpretation of technical information, and the ability to find solutions while meeting all job requirements and responsibilities.
WORKING CONDITIONS:
The Project Manager works in and outside a standard office setting where time is spent sitting, standing, and walking. Lifting and/or moving up to sixty pounds, pushing and pulling loads, reaching overhead, kneeling, and crawling, with frequent bending, monitoring equipment, detailed inspection, and exposure to extreme temperatures, chemicals, and noise. Very frequent attention to detail, exposure to dangerous equipment, heavy traffic, streams and rivers and some exposure to noxious odors and irate citizens exists.
SUPERVISION:
None
LICENSING:
Valid Driver's License for driving to County job sites and/or to operate county owned vehicles required
IMMEDIATE SUPERVISOR:
Chief Project Manager
HOURS:
8:00 am - 4:30 pm and as needed; 37.5 hours/week; additional hours as needed
EEO CATEGORY:
0202
WORKERS'S COMP CODE:
8601
I agree that the contents of this job description are a fair and accurate representation of the duties of this position being described.
Employee Signature: ____________________________________________ Date: ____________________
Supervisor Signature: ____________________________________________ Date: ____________________
Insurance Verification - Rolling Meadows Office Staff
Office manager job in Rolling Meadows, IL
Job Details Rolling Meadows, ILDescription
Role and Responsibilities
Verifying insurance benefits
Entering insurance information on patient accounts
Working verifications in Phreesia
Check patients SNF/Hospice status
Answer questions from staff regarding insurance
Obtain referrals for office visits and treatments
Calling patients regarding referral issues
Physical Demands
frequently required to stand, walk, sit, use hands/fingers, talk and hear
The noise level in the work environment is usually moderate
attire
Business Casual
Qualifications
Qualifications:
Prior insurance experience preferred
Excellent communication skills
Able to multi-task well
Computer knowledge
teamwork - balances team and individual responsibilities, gives and welcomes feedback openly, contributes to a positive team spirit, able to build morale, supports everyone's efforts to succeed
Problem Solving - ability to identify and resolve problems, develops solutions, works well in a group, uses reason even when dealing with emotional topics
Customer service - ability to manage difficult situations, responds promptly to customer needs, meets commitments
Interpersonal skills - focuses on solving conflict, not blaming, maintains confidentiality, listens to others, keeps emotions under control, remains open to new ideas
written and oral communication - speaks clearly, listens for clarification, responds well to questions, writes clearly, ability to edit work for spelling and grammar, ability to read written information
Attendance, punctuality, dependability - arrives to work on time, absenteeism is kept at a minimum
EDUCATIONAL REQUIREMENTS:
High school graduate
Dental Manager
Office manager job in Bloomington, IL
Are you a dynamic leader with a passion for healthcare, team development, and collaboration? Chestnut Family Dental, a part of Chestnut Family Health Center, is seeking a dedicated Dental Manager to oversee the daily operations of our dental office. This is a unique opportunity to join a mission-driven, integrated health organization committed to delivering high-quality dental care to our community. If you're ready to make a meaningful impact while advancing your career in healthcare management, we want to hear from you!
Chestnut Health Systems is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.
**Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions.
Responsibilities
As the Dental Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our dental clinic. Your responsibilities will include:
Overseeing daily clinic operations including patient registration, scheduling, financial intake, and inventory control.
Supervising and supporting dental hygienists, assistants, receptionists, and interns.
Recruiting, hiring, and evaluating staff performance.
Participating in management and quality improvement meetings.
Coordinating provider credentialing and registration with Medicaid, Medicare, and other payers.
Managing training and use of dental software systems (e.g., Medi, DrFirst, eClinicalWorks).
Addressing patient concerns and ensuring a high standard of customer service.
Acting as a liaison for operational functions such as Facilities, IT, Payroll, Marketing, and Accounts Receivable.
Promoting a culture of teamwork, professionalism, and continuous improvement.
Qualifications
Bachelor's degree in healthcare administration, business administration, or a related field with at least 2 years of administrative experience in a dental or healthcare setting. OR
A high school diploma/GED with a minimum of 3 years of dental management experience. Licensed hygienist preferred but not required.
Strong knowledge of dental office procedures and software (including Microsoft Office).
Excellent interpersonal, organizational, and communication skills.
Ability to manage multiple tasks and staff independently.
Discretion in handling confidential information and compliance with HIPAA regulations.
Are you intrigued by this job but don't meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! We'd love to explore the possibilities with you.
Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut's research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.
Chestnut offers a new salary structure and robust benefits!
EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.
The anticipated starting pay for new hires for this position is between $60,000 - $76,960 annual salary. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity.
check out our benefits here!
Auto-ApplyDental Office Manager
Office manager job in West Lafayette, IN
Dental Office Manager
“Open Up” to A Whole New Dental Experience
Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.
Wondering how this shapes your job experience?
We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry.
Smiling from Open to Close
Hours of Operation
Monday-Friday 8:00-5:00
Responsibilities
Skills Required to Make a Great “Impression” on Our Team
Motivated and proficient at problem-solving so that office revenue goals are met by managing tasks such as scheduling, staff productivity, and expenses
Exhibit flexibility and adaptability to form great relationships with our team
Be a leader, guiding our team to success in a fast-paced and energetic work atmosphere
Supervise and communicate proficiently to ensure efficiency within practice while also maintaining our values and good morale, showing our patients who we truly are
Strong dedication to accurately completing administrative functions such as financial review, compliance standards, and end of the day reporting
Qualifications
So How Can You “Fill” This Role?
Bachelor's degree in a related field OR 4 years of related experience
Servant Leadership: Partnership and collaboration with team and Providers
Recruit and develop team
Manage schedule to optimize production
Prior clinical experience with implants preferred
3-5 years' prior management experience
“Brace” Yourself… It only Gets Better
Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
Comprehensive benefits package, including 401k
Constant opportunities for career growth and continuing education
An exciting atmosphere that allows for freedom and individuality - enabling our team to always strive to do the best for our patients
Ready to Come “Bond” With Our Team?
Our team is ready to welcome the perfect candidate with arms (and mouths) wide open! We're constantly growing and want you to join our practice. Stop searching for jobs- apply today and start your career.
If you are professional and organized yet outgoing, adaptable, and energetic, you'll fit right in.
Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. Relatable? Then there's a spot for you at our practice. We're excited to hear from you!
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.
#NADG2
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Auto-ApplyDental Office Manager
Office manager job in Oak Brook, IL
Job Description
Dental Office Manager / Team Leader
Schedule:
Mon, Tue, Thu: 9:00 AM - 6:00 PM
Wed: 9:00 AM - 4:00 PM
Fri: 9:00 AM - 2:00 PM
Sat: 8:00 AM - 2:00 PM
About the Role:
Are you a natural leader who loves helping both patients and teams thrive? Our busy dental practice in Oak Brook is looking for a Dental Office Manager / Team Leader to guide our team and create a positive, growth-focused environment.
We're searching for someone who is organized, reliable, and genuinely passionate about supporting people, whether it's patients walking through our doors or team members growing in their careers.
What You'll Do:
Lead with confidence, positivity, and a “roll up your sleeves” attitude
Create a warm, respectful workplace where everyone feels valued
Support patients with compassion and professionalism
Build strong relationships with doctors and team members to keep the office running smoothly
Coach, mentor, and inspire your team to perform at their best
Help recruit and retain great people who share our high standards
Bring energy and enthusiasm to team huddles and meetings
Stay adaptable and solutions-focused when challenges arise
What We're Looking For:
1+ year of dental experience (understanding the flow of a dental office)
3+ years of management experience (leading, coaching, and growing a team)
Strong communication skills with the ability to listen, encourage, and problem-solve
Reliable, hardworking, and committed to excellent patient care
Benefits:
401(k) & matching
Dental, health, vision insurance
Flexible schedule
Flexible spending account & health savings account
Life insurance
Paid time off
Pet insurance
Referral program
Retirement plan
Tuition reimbursement
Job Type: Full-time
Work Location: In person
Ability to Commute: Oak Brook, IL 60523 (Required)
Smile Jobs is the exclusive recruiting partner for a network of independent neighborhood practices and boutique groups located throughout Michigan, Georgia, Illinois, Alabama, and Colorado. These affiliated offices are higher-end fee-for-service and/or select PPO-based, doctor led practices, with long standing reoccurring patients and strong reputations.
Assistant Dental Office Manager
Office manager job in Dearborn, MI
Job Title: Assistant Dental Office Manager Department/Location: Operations Reports to: Regional Vice President FLSA Status: Exempt ProSmile is one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Illinois, Wisconsin, Indiana, Washington D.C., and Maryland. Our practices are led by top-tier dentists who are committed to providing exceptional patient care while offering a supportive environment for dental professionals to thrive. We focus on delivering personalized, gentle care to our patients and creating a collaborative workplace with opportunities for mentorship, growth, and ongoing training.
Position Summary
ProSmile is in need of an Assistant Dental Office Manager who is looking to join a practice with a strong culture, compassionate and skilled dentists, and a support structure that creates an environment of learning and the autonomy to create change at the practice that brings about growth and success. We offer competitive pay based on experience with a great benefit package. As an Assistant Dental Office Manager, we give you the tools and support needed to ensure you are in the best position to be successful. A ProSmile Assistant Dental Office Manager is a unique opportunity to join a practice that is part of a larger growing organization and offers the ability to move up and take on higher positions within the company.
Duties and Responsibilities:
Maintains control of patient scheduling
Addresses and resolves patient complaints
Reviews patient charts making corrections with posting if needed
Takes on the responsibility of the Treatment Plan Coordinator in some offices
Has working knowledge of all insurances; handling of claims, attachments for claims
Maintains collection controls and systems
Oversees daily closeout functions as well as daily deposit with the corporate office
Coordinates end-of-month functions with the corporate office & Dental Practice Manager
Monitors patient A/R
Ensures compliance with all company Policies and Procedures in office and communicates any changes in same to staff, schedules office staff meetings
Coordinates staffing needs, scheduling, recruiting, interviewing, hiring, performance reviews and terminations in consultation with HR Department and Dental Practice Manager
Contacts maintenance for all office equipment in need of repair for optimum function
Following up on unresolved task
Performs miscellaneous job-related duties as assigned
Coordinating office needs with Dental Practice Manager
Assistant Dental Office Manager - Qualifications
High School diploma or GED required
Experience using Outlook, Word Excel preferred
Easily able to learn new technologies and systems required
Performs miscellaneous job-related duties as assigned
Knowledge and Skills/Expected Competencies:
Work experience in an administrative function and/or customer facing role required
Working knowledge of dental or medical front desk duties and responsibilities preferable
Previous dental office management work experience preferable
Requires some flexibility in scheduling, such as the ability to work evenings and weekends as needed
Benefits Summary
At ProSmile, we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35+ hours per week) and Part Time Benefits Eligible Positions (30-35 hours per week):
Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks.
Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options.
Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits.
Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses.
Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans.
Additional Perks:
Employee Assistance Program (EAP)
Identity Theft & Fraud Protection
Legal Support Services
Discount Programs (including pet insurance, travel, theme parks, electronics, etc.)
Wellness Programs
Financial Wellness and Planning Tools
Physical/Mental Demands and Work Environment
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.
The Company reserves the right to modify the based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.
Equal Employment
Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.
ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.
Company Safety
We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.
Auto-ApplyDental Office Manager
Office manager job in Melrose Park, IL
Job Description
The Role: Dental Dreams in Chicago, Illinois seeks a motivated Office Manager professional with managerial dental practice experience. This position will focus on achieving operational goals, managing employee relations, and patient relations. The scope of the role is to assist and cover the front desk staff, fulfill the scheduling requirements and provide the necessary support to the Dental Assistants and Dentists.
Who Are We: Dental Dreams is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. More than 94% of Dental Dreams' patients say they recommend us to family and friends.
Benefits:
Competitive compensation
Benefits package includes:
Medical & Vision Insurance
Free dental treatment at our locations
PTO
401K
Life Insurance, Pet Insurance, and More
We pride ourselves on observing all CDC and industry guidelines. We have also secured the recommended PPE and have protocols to safeguard our patients and staff.
Responsibilities:
Supervise all front and back-office staff; and cover those roles if necessary.
Have a patient-centric disposition and foster a culture of service
Hiring & training of support staff, performance management & annual reviews
Accurately verify dental benefits and check-in/out processes
Assist with presenting and/or explaining treatment plans
Collect payments, co-payments, and deductibles
Overseeing patient scheduling per goals
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Other duties as assigned
Qualifications:
Required:
Managerial and Dental Assistant experience
Possesses a track record for providing outstanding customer service
Must be able to work in a fast-paced, hands-on environment
Preferred:
Dental practice management experience
Bilingual
Knowledge in ADP Workforce, Dentrix, and/or Eaglesoft
Pay Range: $40-50k + Monthly Bonuses
KOS Services LLC / Dental Dreams is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Dental Office Manager
Office manager job in Dearborn, MI
Have minimum 2 -5 year experience as dental office manager
Must be able to manage the staff.
Must be able to verify insurance, send claims
Must be able to present treatment plans.
Must have knowledge about all general dental practice procedures
Must be familiar with ADA codes
Manage office financial goals
Schedule appointments for doctors and hygienist
Be familiar with Dentrix
Have experience as front desk receptionist prior to management
Full time with benefits.
Dental Office Manager
Office manager job in Wheaton, IL
A team that is aligned and patient-focused creates a great environment for patients, and for you as a member of the team. This is what we strive to be and who we want to join us in providing the best care possible for patients to help our communities be healthier, feel better, and smile with confidence.
We are seeking an Office Manager that shares our passion for patient care and education to lead the team.
Responsibilities
Manage business operations to exceed goals including scheduling, revenue optimization, expense control, and P&L responsibility including forecasts
Partner with the Dentist(s) to lead the team by developing a collaborative, positive environment to support each member's success and development
Work closely with other departments to ensure proper support for practice operation
Deliver a superior patient experience demonstrating responsiveness and sensitivity to patient needs
Complete all administrative tasks accurately and timely
Qualifications
Bachelor's degree in a business or healthcare discipline preferred
Three (3) years management experience to include P&L oversight. Dental, medical, healthcare, or retail management experience is preferred
Knowledge of dental insurance and explanation of benefits preferred
Excellent time management and analytical skills with the ability to quickly resolve issues
Excellent communication skills with both the team and patients
Proficient with Microsoft Office products and working with dental software, experience with Dentrix preferred
Willingness to travel to support surrounding offices up to 20%
Benefits
As a valued team member, you'll enjoy a rewarding career with growth opportunities and a comprehensive benefits package. Benefits for Office Managers include:
Medical, Dental, and Vision Insurance
Life Insurance, Short-Term and Long-Term Disability Insurance
Flexible Spending Accounts
Wellness Program
Paid Time Off and Paid Holidays
Quarterly Bonus Opportunities
Employee Referral Program Bonuses
401k
Career Growth Opportunities
An equal opportunity employer and an advocate for diversity and inclusion
Salaried Rate$55,000-$65,000 USD
We take great pride in helping our communities be healthier, feel better, and smile with confidence. Daily, we are driven by our vision to provide an elite patient experience tailored to their needs to receive the best care possible.
Not only do our team members find it rewarding to help patients be healthier, but they also enjoy being part of an organization that supports their growth. Our commitment to professional development and promoting internally when appropriate allows for tremendous career opportunities.
Auto-ApplyDigital Customer Engagement Manager
Office manager job in Mundelein, IL
Job DescriptionHHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We're looking for an experienced Digital Customer Engagement Manager to join our Customer Experience team and lead the strategic design and execution of automated digital customer journeys that deliver exceptional customer experiences. This role is focused on helping our state/payer-sponsored homecare provider customers successfully adopt the HHAeXchange platform and realize its full value throughout every stage of their lifecycle. In this role, you will own digital engagement programs that drive provider activation and result in measurable adoption of our platform, aligned with defined milestones and strategic goals.
You'll create scalable one-to-many engagement programs-including automated onboarding and adoption workflows, in-app experiences, targeted email campaigns, in-person events, office hours and webinars-that guide providers from initial onboarding through sustained platform use. Your work will be data-driven and outcome-oriented, with a strong emphasis on delivering the right message at the right time to drive action and reduce friction. Success will be measured in provider activation, platform adoption targets, and customer sentiment (i.e. NPS, CSAT).
Success in this role requires deep understanding of the customer journey, from implementation to long-term engagement. You'll collaborate cross-functionally with teams such as Payer Customer Success, Implementation, Sales & Marketing, Technical Support, Customer Training, Internal Enablement, and Product. You'll also leverage tools like Pendo, Salesforce, and HubSpot to orchestrate and optimize digital touchpoints that scale customer success.This role follows HHAeXchange's hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance (typically 3 days/week), unless business needs dictate otherwise.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
We are seeking candidates located in New York City, Minneapolis, or DC metro areas.Essential Job Duties
Own the digital customer engagement strategy and execution for providers participating in state or payer-sponsored EVV programs, ensuring seamless progression through onboarding, adoption, and value realization.
Design and execute automated customer journeys: drive the end-to-end digital experience (email, in-app messaging, webinars, and resource hubs, etc.) to drive platform adoption and deliver value to the right user/customer at the right time in their journey based on customer segmentation and lifecycle stage. Continuously optimize based on performance insights.
Lead a cross-functional governance cadence for digital engagement across Payer CSMs, Payer Implementation, TCC, Marketing, and Product to support optimizing digital experiences and ensuring consistent, coordinated communication throughout the provider journey. Define and own the digital communications calendar by state/payer.
Partner with Product to drive feature adoption from our sponsored provider segment via Pendo/in-app.
Measure & Optimize - Own KPI framework & reporting (activation, adoption, NPS/CSAT) for sponsored providers and publish a quarterly scorecard. Use data-driven insights to iterate and improve campaign strategies, always keeping the customer experience at the center.
Ensure compliance across State/Payer contracts: ensure all communications and digital programs align with contractual requirements across state programs. Deliver accurate, timely, and consistent messaging across every state/payer program rollout.
Serve as subject matter expert on activation and adoption championing best practices and mentioning partners across communications, enablement and customer experience
Other Job Duties
Other duties as assigned by supervisor or HHAeXchange leader
Travel Requirements
Travel up to 10%, including overnight travel
Required Education, Experience, Certifications and Skills
Bachelor's degree or equivalent experience in communications, marketing, or related field.
5+ years of experience in digital engagement strategy or customer communications and customer success/engagement roles.
Experience leading enterprise-scale digital programs across segments; strong analytical acumen (turning data into experience design changes).
Proven experience working with a scaling portfolio of customers, automating customer experiences, and driving adoption and value outcomes.
Proven ability to influence senior stakeholders in a matrixed org; budget/vendor management a plus
Direct experience in the home care industry, with an understanding of the agency/provider perspective preferred
Experience coordinating across multiple internal departments to deliver cohesive customer engagement strategies.
Familiarity with state-sponsored healthcare programs or other regulated environments is highly preferred.
Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, creation of webinars, and landing pages.
Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language.
Skilled in leveraging platforms such as Pendo, HubSpot, and other customer engagement tools to design and deliver campaigns that drive adoption and engagement.
Familiarity with segmentation strategies for targeting communications.
Strong organizational and project management skills with the ability to handle multiple priorities.
Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders.
Calm under pressure, with the ability to deliver clear, transparent communication during incidents.
Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.
The base salary range for this US-based, full-time, and exempt position is $110,000 - $120,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Conflict Checks Senior - National Office
Office manager job in Michigan
JOB SUMMARYAs a Conflict Checks Senior, you will play a key role in supporting the firm's commitment to independence and ethical compliance. You will assist in the day-to-day management of the firm's conflict checking and entity independence processes, helping engagement teams identify, evaluate, and address potential conflicts. This includes reviewing flagged conflicts, conducting preliminary research, providing guidance, and escalating issues as appropriate to ensure compliance with regulatory and firm standards.
This role reports to the Independence and Ethics Compliance Leader of the UHY LLP National Office and works closely with the Conflict Checks Manager to maintain alignment with the firm's ethical and regulatory obligations.
Conflicts & Independence Responsibilities
Coordinate and execute the day-to-day conflict check process by reviewing potential conflicts identified through the firm's conflict checking system, researching client and engagement relationships, and advising engagement teams on independence considerations prior to client acceptance
Evaluate conflict check submissions and prepare recommendations for escalation to the Manager, Independence and Ethics Compliance Leader, or Independence Committee when higher-level review is required
Support the investment audit process by tracking auditee selections, reviewing initial findings, and preparing summaries for Manager review
Monitor independence-related updates issued by regulatory bodies (e.g., AICPA, PCAOB, SEC, DOL, GAO) and assist in assessing impacts on firm processes and tools
Maintain and update conflict monitoring systems and tools (e.g., Intapp, Entity-tree management), ensuring accuracy and completeness of data and identifying opportunities for process improvements
Respond to inquiries from UHY engagement teams and UHY international network firms by performing initial research and providing preliminary guidance or escalation recommendations
Contribute to training and awareness efforts by providing real-case insights and feedback to help refine the firm's training related to conflict checks and independence.
Collaboration and Quality Management
Support the Manager in contributing to UHY LLP Management Committee discussions by preparing updates, summaries, and documentation related to conflicts and independence procedures
Apply knowledge of quality management standards to help maintain processes and monitoring activities that support independence and ethics compliance
Collaborate with National Office team members to help document and evaluate controls related to conflict checking and independence, including gathering process information and coordinating testing activities
Assist in maintaining standardized conflict check procedures and identifying opportunities to improve consistency and efficiency across engagement teams
Coordinate communication with independence personnel across UHY international network firms to support consistency and responsiveness on shared engagement matters
Supervisory responsibilities
N/A
Work environment
Work can be conducted remotely or in a professional office environment with minimal distractions
Physical demands
Prolonged periods of sitting at a desk and performing work in front of a computer screen for long periods of time
Must be able to lift up to 15 pounds at a time
Travel required
Travel of 5% to 10% is required for attendance at conferences, attendance, and/or facilitation of in-person training and National Office Team Meetings
Required education and experience
Bachelor's degree in accounting, business, or related field
Paralegal certificate or related experience performing conflict checks in a professional services firm
3+ of experience in public accounting, at a law or professional services firm, including time spent supporting independence, compliance, or conflicts
Preferred education and experience
Experience with Intapp, Deltek Maconomy, and Salesforce
Familiarity with the implementation and ongoing maintenance of quality such as SQMS No. 1, ISQM1 and QC 1000
Familiarity with the Independence rules and Standards for the AICPA, PCAOB, SEC, DOL, and GAO. Familiarity with GASB standards
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the colleague for this job. Duties, responsibilities and activities may change at any time with or without notice.
WHO WE ARE
UHY is one of the nation's largest professional services firms providing audit, tax, consulting and advisory services to clients primarily in the dynamic middle market. We are trailblazers who bring our experience from working within numerous industries to our clients so that we can provide them with a 360-degree view of their businesses. Together with our clients, UHY works collaboratively to develop flexible, innovative solutions that meet our clients' business challenges. As an independent member of UHY International, we are proud to be a part of a top 20 international network of independent accounting and consulting firms.
WHAT WE OFFER
POSITIVE WORK ENVIRONMENT
Enjoy a collaborative and supportive work environment where teamwork is valued.
ATTRACTIVE COMPENSATION PACKAGES
Our compensation is competitive and tailored to reflect the role, qualifications, and expertise of each individual.
COMPREHENSIVE BENEFIT PACKAGE
Access comprehensive benefits including group health insurance, dental and vision coverage, 401(k) retirement plans, and generous paid time off (PTO) allowances.
Auto-ApplyOffice Admin/Operations Manager
Office manager job in Lombard, IL
About us: As Seen on Oprah, ABC's Shark Tank, HGTV's HouseHunters and more...
COMPANY MISSION: Is to Move the World!
To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
Are you outgoing, energetic and full of life, and enthusiasm? Then we want to talk to you.
A successful candidate will be a dynamic customer service oriented professional with a passion for client service, "wowing" the customer, and take pride in solving problems for clients as well as growing a business within the community. You are energetic, driven, growth minded and understand that A Players in the workforce can accomplish the job of two. You are passionate about being part of a fast growing organization, independent, and take pride in solving problems and creating solutions, while building systems to get the job done. You excel in multi-tasking, Microsoft office products, leadership, customer service, logistics and thrive on challenge. You have BIG goals, and want to grow with a startup company.
Competitive salary plus opportunity for bonuses, community involvement, and marketing. Future opportunity such as base salary increases, company paid fuel, and company paid vehicle, profit sharing.
View a few YouTube videos to learn about us:
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Employment Opportunities With College HUNKS
As Seen on ABC's Shark Tank, HGTV's House Hunters, Blue Collar Millionaires and more...
With 90 franchise locations across the U.S., College Hunks Hauling Junk and Moving is the largest and fastest growing junk removal and moving franchise opportunity. In 2015 CHHJM was named one of the fastest growing companies College Hunks World Headquarters is located in Tampa, FL. CHHJM Headquarters operations provides franchise support to their franchise owners across the country and operates a World Class Sales and Loyalty Center. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJM is an ideal place to flourish and grow as a professional.
COMPANY MISSION:
To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
College Hunks Hauling Junk - IL - DuPage County is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
Auto-ApplyAdministration and Operations Manager
Office manager job in Dowagiac, MI
Job Description
Cass Family Clinic, a Federally Qualified Health Center (FQHC) dedicated to providing high-quality, accessible care to our community, is seeking an experienced Clinic Operations Manager. This role oversees day-to-day operational processes, supports strategic initiatives, and ensures efficiency, compliance, and quality across our clinic locations.
The Clinic Operations Manager is a key leadership role that works closely with clinical, administrative, and finance teams to ensure smooth operations, patient satisfaction, and sustainable growth.
Key Responsibilities Operational Oversight:
Manage end-to-end clinic operations, ensuring efficient workflows, quality care delivery, and compliance with healthcare regulations.
Collaborate with finance to monitor operational costs and implement cost-effective solutions.
Optimize clinic logistics, inventory, and resource allocation.
Coordinate with department leaders to address operational challenges and implement scalable solutions.
Project Management & Execution:
Lead clinic-wide initiatives such as process improvement, new program implementation, and facility expansion projects.
Develop project plans including timelines, budgets, and risk mitigation strategies.
Ensure cross-functional teams meet project milestones and maintain alignment with organizational goals.
Track key performance indicators (KPIs) and provide regular updates to executive leadership.
Process Optimization & Continuous Improvement:
Identify operational gaps and develop strategies to improve efficiency, patient satisfaction, and staff productivity.
Standardize clinic processes, documentation, and workflows.
Apply Lean or Six Sigma methodologies to reduce inefficiencies and enhance service quality.
Team Collaboration & Leadership:
Serve as a central point of communication between administration, clinical teams, and external partners.
Facilitate alignment, knowledge sharing, and best practices across departments.
Provide guidance, coaching, and professional development opportunities for clinic staff.
Compliance & Reporting:
Ensure compliance with HIPAA, federal, state, and local healthcare regulations.
Monitor and mitigate operational risks.
Provide operational performance reporting to leadership.
Support internal audits and quality improvement initiatives.
Qualifications:
Bachelor's degree in Healthcare Administration, Business, Operations Management, or related field.
5+ years of experience in clinic or healthcare operations management.
Proven experience managing cross-functional teams and projects.
Strong understanding of healthcare compliance, operational workflows, and patient care processes.
Experience with electronic medical record (EMR) systems (e.g., Athena, Epic, or similar).
Lean, Six Sigma, or process improvement certification preferred.
Excellent communication, problem-solving, and leadership skills.
Ability to work in a fast-paced, dynamic healthcare environment.
Administrative Manager of Clinic Operations
Office manager job in Coldwater, MI
The Director of Clinic Operations oversees regulatory and budgetary compliance. Facilitates patient, physician and employee satisfaction. Responsible for making certain patient treatments are complying with internal policies, system policies, clinical protocols and regulatory requirements. Interacts with all hospital departments, insurance carriers, regulatory groups, physician offices (both private and hospital owned) and other hospitals.
Duties:
Conducts practice site visits to observe and assess practice operations, addressing operational, financial and billing issues with office staff and physicians to ensure effective and efficient operations (35%).
Manages start-up of physician practices in locations of strategic regional importance, as determined by collaboration with leadership. Participates in physician recruitment/retention (20%).
Reviews monthly Profit & Loss statements for each practice site, as well as other monthly reports to measure practice activities and effectiveness (20%).
Assists the President with various special projects designed toward supporting and achieving corporate goals and objectives (10%).
Assists with development, implementation and compliance of practice policies, procedures, goals and objectives (10%).
Performs other duties as assigned (5%).
Qualifications:
Education: Bachelor's degree
Skills: High level of analytical skills. Flexibility with critical thinking skills. Good organizational and communication skills.
Years of Experience: Five years of supervisory experience.
Physical Requirements:
Work is sedentary and light.
The above list of accountabilities is intended to describe the general nature and level of work performed by the positions; it should not be considered exhaustive. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or other status protected by applicable law.
Insight is an Equal Opportunity Employer
Customer Engagement Manager - University Housing
Office manager job in Urbana, IL
Housing Information and Marketing The Housing Information and Marketing team provides customer service, marketing and assessment services to University Housing's diverse audiences. HI&M also provides strategic, data-driven guidance for the organization's long term planning efforts including occupancy management, marketing strategy, the residential experience, employee culture & climate efforts, and more.
Job Summary
Responsible for the overall customer engagement experience delivered by the Housing Information Office. Ensures exceptional service and manages complex systems and processes for prospective residents and customers. Collaborates across University Housing to solve problems and ensure excellent service delivery. Collaborates with a wide range of employees and students, engaging with individuals from varied backgrounds and experiences. All University Housing staff will engage and contribute to a culture of diversity, equity, and inclusion within University Housing.
Duties and Responsibilities
Resident and Customer Experience Management
* Lead service interaction, triage, and resolution at all levels of customer inquiry. Manage and provide responses to customer interactions on multiple platforms including in-person, on the phone, via email, at events, etc.
* Actively resolve problems, customer complaints, and ensure students, families, and community members receive support through an overall positive experience.
* Utilize knowledge of University Housing and Student Affairs functional areas to effectively resolve student concerns or provide appropriate referrals.
* Exercise discretion in addressing and resolving complex customer needs, including complaints and inquiries.
* Approve policy and procedural exceptions using independent judgment and serve as appeal agent for decisions by office staff.
* Collaborate with customer-facing functions in other units or departments to ensure continuity of response and accuracy in information sharing.
* Create and manage regular customer experience evaluation on all aspects of service. Define metrics for performance goals related to successful customer engagement.
* Develop opportunities for customer feedback using multiple methods.
* Facilitate prospective student and family outreach efforts including large presentations and all aspects of the Housing Tour program.
* Develop and administer the Housing Ambassador Program.
* Represent University Housing and HI&M, including PCH, in meetings or on committees and cultivate positive public relations with campus and community partners.
* Establish and maintain partnerships with Housing colleagues and applicable campus units to administer operational tasks to support the successful transition of new students on campus.
* Develop and coordinate communication with residents, update correspondence, publications, policies and procedures, and website content in conjunction with unit marketing staff.
Leadership and Supervision
* Lead thorough customer service delivery for the Housing Information Office.
* Manage process of responding to customer inquiries related to the details of contracts and billing for the department, legally required accommodations for disabilities, dietary needs and other assignment considerations with precision and accuracy.
* Provide leadership and direction for University Housing customer engagement through training and escalation support of full-time staff.
* Supervise student staff in the Housing Information Office. Create a consistent hiring, training and evaluation cycle for student office assistant and housing student ambassador positions to support the successful fulfillment of their job responsibilities.
* Maintain effective reference materials to guide staff in assisting students, parents, guardians, and community members.
* Maintain communication with Assistant Director of Operations & Contracts for HI&M about critical situations or resident issues.
* Coordinate evaluation of customer experience strategies across University Housing.
* Develop service reports to anticipate and recommend improvements in efficiency and effectiveness of service delivery.
* Manage customer data and analytics utilizing multiple sources. Partner with assessment coordinator to build regular reports on the customer experience including recommendations for growth and improvement.
* Foster positive interpersonal interactions amongst staff and maintain a positive work environment.
* Engage in and implement University Housing's diversity, equity, and inclusion initiatives.
* Develop business practices and communication strategies to provide direction for efficiency and continuous improvement regarding customer engagement and proactive service delivery.
* Incorporate university, divisional and departmental strategic priorities, define unit goals and identify performance metrics.
* Serve on various University Housing and Student Affairs committees.
Minimum Qualifications
* Bachelor's degree in business administration, management, or a field related to the position.
* Three (3) years of professional business, financial, and/or managerial work experience.
* Demonstrated experience supervising staff.
* Customer service experience
(NOTE: A Master's Degree in an area consistent with the duties of the position may be substituted for one (1) year (12 months) of work experience.
Preferred Qualifications
* Master's degree.
* Five or more years of experience leading a customer service operation.
* Strong public-speaking experience.
* Knowledge of business policies and procedures.
* Understanding of housing within institutions of higher education.
Knowledge, Skills and Abilities
* Effective communication skills, including public speaking and presentations.
* Customer support skills including the ability to effectively explain complex information, de-escalate conflict, and respond to colleagues or others seeking direction or guidance.
* Strong interpersonal skills with an ability to work collaboratively as a member of a team.
* Excellent problem-solving skills to address difficult complex issues.
* Advanced technology skills using various types of software applications and databases to increase efficiency.
* Conflict resolution skills.
* Ability to work independently and apply decision making skills with detailed attention to outcome and impact.
* Ability to multi-task in a busy and unpredictable environment with moderate noise level and frequent interruptions.
* Ability to prioritize responsibilities to meet stringent deadlines and handle unexpected matters of urgency.
* Ability to analyze, summarize and simplify complex information to support changes in policies or procedures.
* Ability to manage the successful implementation of complex process through excellent attention to detail.
* Ability to work with, appreciate and supervise people from diverse backgrounds.
* Ability to lead inclusive work environments, teams and customer experiences.
Physical Demands
Majority of job duties are performed in a Housing Information Office. Interact with customers and staff regularly via email, phone, and in person contact. Extensive use of computer and telephone. Some travel for professional development and on campus outreach will be necessary. Requires inconsistent work schedule that may vary from day-to-day and week-to-week. Some evening and weekend hours are necessary.
Appointment Information
This is a 100% full-time Civil Service 5010 - Business/Administrative Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search. The budgeted salary range for this position is $62,000 to $65,000. The pay offered to the selected candidate will be determined based on factors including (but not limited to) the experience and qualifications of the selected candidate including equivalent years in rank, training, and field or discipline; internal equity; and external market pay for comparable jobs.
For more information on Civil Service classifications, please visit the SUCSS web site at ************************************************************
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (Central Time) on January 5, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. When submitting your application, please include a cover letter, resume, and the names, phone numbers and email addresses of three (3) professional references. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through ************************* will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact ****************************. For questions regarding the application process, please contact ************.
This position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University's Workplace Flexibility policy. For more information regarding employment at University Housing, please visit our recruitment website at University Housing Recruitment.
For more information on Civil Service classifications, please visit the SUCSS web site at Class Specifications.
Sponsorship for work authorization is not available for this position.
This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at ************, or by emailing accessibility@illinois.edu.
Requisition ID: 1034002
Job Category: Professional and Administrative
Apply at: *************************
Easy ApplyFacilities-Transport Clerical (Student Position)
Office manager job in Michigan
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Department:
Campus Services
Advertised Salary:
$12.48- $13.24
Summary of Position:
The Transportation Office is looking for students to fill their clerical position. The position will consist of assisting the department with office work.
Position Requirements:
Very detailed and accurate
Should have strong communication and customer service skills
Have knowledge of Microsoft programs such as Word and Excel
Must meet FSU student driving requirements - As an individual who is responsible for driving on behalf of the University, it is required that Human Resources obtain and review a motor vehicle report to determine your eligibility to drive for the University.
Essential Duties/Responsibilities:
- Position will assist with multiple support functions for our Transportation Office, including
- work order creation,
- answering phones
- filing
- maintaining spreadsheets
- May have to run documents and other paperwork to different buildings as needed.
- Customer Service
- Other duties as assigned
Number of Positions Available:
Documents Needed to Apply:
Resume/ Class schedule
Special Instructions to Applicants:
EEO Statement:
Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.