Office representative vs account representative

The differences between office representatives and account representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an office representative, becoming an account representative takes usually requires 6-12 months. Additionally, an account representative has an average salary of $36,977, which is higher than the $32,535 average annual salary of an office representative.

The top three skills for an office representative include patients, customer service and phone calls. The most important skills for an account representative are customer service, patients, and patient accounts.

Office representative vs account representative overview

	Office Representative	Account Representative
Yearly salary	$32,535	$36,977
Hourly rate	$15.64	$17.78
Growth rate	-5%	-8%
Number of jobs	149,852	183,446
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 52%
Average age	47	46
Years of experience	2	12

What does an office representative do?

Office Representatives are administrative professionals assigned to do various admin work in the office. They are in charge of managing communication lines, correspondences, and packages. They are often assigned to sort documents, update records, and file papers in the proper cabinets. Office representatives are considered front desk officers as well. They respond to inquiries by guests, direct guests to their meeting areas, and receive mail. They may also be assigned to manage meeting rooms and update appointment calendars. They should have good communication skills and should be service-oriented.

What does an account representative do?

Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly. They also check up on clients to see if they are still satisfied with the products or services of the company. They also create new accounts by welcoming new clients and assisting them in their needs. Account representatives manage client inquiries and process client requests. They also address complaints and ensure that any challenges are mitigated and that clients remain with the company.

Office representative vs account representative salary

Office representatives and account representatives have different pay scales, as shown below.

	Office Representative	Account Representative
Average salary	$32,535	$36,977
Salary range	Between $23,000 And $45,000	Between $26,000 And $51,000
Highest paying City	New York, NY	Los Angeles, CA
Highest paying state	New York	California
Best paying company	Citi	New Relic
Best paying industry	Agriculture	Finance

Differences between office representative and account representative education

There are a few differences between an office representative and an account representative in terms of educational background:

	Office Representative	Account Representative
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	Western Carolina University	-

Office representative vs account representative demographics

Here are the differences between office representatives' and account representatives' demographics:

	Office Representative	Account Representative
Average age	47	46
Gender ratio	Male, 26.6% Female, 73.4%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 21.7% Asian, 8.2% White, 53.3% American Indian and Alaska Native, 1.1%	Black or African American, 12.5% Unknown, 4.2% Hispanic or Latino, 17.3% Asian, 3.9% White, 61.6% American Indian and Alaska Native, 0.5%
LGBT Percentage	6%	8%

Differences between office representative and account representative duties and responsibilities

Office representative example responsibilities.

Manage the medical front office and coordinate business operations with physicians and legal staff for a busy MRI facility.
Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Reconcile any EOB, insurance payment or discount errors.
Perform physician coding abstracting medical records with ICD-10, and CPT.
Post payments and enter charges utilizing appropriate ICD9 and CPT codes.

Account representative example responsibilities.

Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.

Office representative vs account representative skills

Common office representative skills

Patients, 20%
Customer Service, 13%
Phone Calls, 8%
Patient Appointments, 7%
EMR, 5%
Excellent Interpersonal, 5%

Common account representative skills

Customer Service, 21%
Patients, 18%
Patient Accounts, 5%
Data Entry, 3%
Medicaid, 3%
Customer Satisfaction, 3%

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Office and Administrative Industry
Office Representative
Office Representative vs Account Representative

Updated January 8, 2025

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