Office representative vs front office clerk

The differences between office representatives and front office clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an office representative and a front office clerk. Additionally, an office representative has an average salary of $32,535, which is higher than the $31,051 average annual salary of a front office clerk.

The top three skills for an office representative include patients, customer service and phone calls. The most important skills for a front office clerk are patients, check-in, and data entry.

Office representative vs front office clerk overview

	Office Representative	Front Office Clerk
Yearly salary	$32,535	$31,051
Hourly rate	$15.64	$14.93
Growth rate	-5%	-5%
Number of jobs	149,852	163,789
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Associate Degree, 28%
Average age	47	47
Years of experience	2	2

What does an office representative do?

Office Representatives are administrative professionals assigned to do various admin work in the office. They are in charge of managing communication lines, correspondences, and packages. They are often assigned to sort documents, update records, and file papers in the proper cabinets. Office representatives are considered front desk officers as well. They respond to inquiries by guests, direct guests to their meeting areas, and receive mail. They may also be assigned to manage meeting rooms and update appointment calendars. They should have good communication skills and should be service-oriented.

What does a front office clerk do?

A front office clerk performs various administrative and secretarial duties, including welcoming and greeting clients and visitors, answering telephone calls, and managing the office budget. You will be responsible for monitoring, organizing, and forwarding emails and maintaining files and records. Other duties include following company policies and procedures, organizing transportation for guests, and handling and resolving guest complaints. In addition, you will also be responsible for invoicing and billing guests for their stay and used services.

Office representative vs front office clerk salary

Office representatives and front office clerks have different pay scales, as shown below.

	Office Representative	Front Office Clerk
Average salary	$32,535	$31,051
Salary range	Between $23,000 And $45,000	Between $25,000 And $37,000
Highest paying City	New York, NY	Minneapolis, MN
Highest paying state	New York	Alaska
Best paying company	Citi	Limbach
Best paying industry	Agriculture	Government

Differences between office representative and front office clerk education

There are a few differences between an office representative and a front office clerk in terms of educational background:

	Office Representative	Front Office Clerk
Most common degree	Bachelor's Degree, 47%	Associate Degree, 28%
Most common major	Business	Business
Most common college	Western Carolina University	University of Pennsylvania

Office representative vs front office clerk demographics

Here are the differences between office representatives' and front office clerks' demographics:

	Office Representative	Front Office Clerk
Average age	47	47
Gender ratio	Male, 26.6% Female, 73.4%	Male, 13.9% Female, 86.1%
Race ratio	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 21.7% Asian, 8.2% White, 53.3% American Indian and Alaska Native, 1.1%	Black or African American, 10.8% Unknown, 4.5% Hispanic or Latino, 24.3% Asian, 7.0% White, 52.5% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	6%

Differences between office representative and front office clerk duties and responsibilities

Office representative example responsibilities.

Manage the medical front office and coordinate business operations with physicians and legal staff for a busy MRI facility.
Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Reconcile any EOB, insurance payment or discount errors.
Perform physician coding abstracting medical records with ICD-10, and CPT.
Post payments and enter charges utilizing appropriate ICD9 and CPT codes.

Front office clerk example responsibilities.

Manage front office check-in, insurance verification and certifications from doctors.
Maintain a high knowledge level of regulations on the confidentiality of medical records (HIPAA).
Verify releases of information according to HIPPA regulations.
Maintain confidentiality of patient information; abiding by HIPPA guidelines.
Register all patients per registration protocols, schedule appointments, and provide appointment reminder calls.
Respond to routine technical questions regarding patients' right and responsibilities and medical eligibility for care.

Office representative vs front office clerk skills

Common office representative skills

Patients, 20%
Customer Service, 13%
Phone Calls, 8%
Patient Appointments, 7%
EMR, 5%
Excellent Interpersonal, 5%

Common front office clerk skills

Patients, 34%
Check-In, 8%
Data Entry, 8%
Customer Service, 7%
Front Desk, 4%
Appointment Scheduling, 4%

Office Representative vs. similar jobs

Office Representative related careers

Office Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Office Representative
Office Representative vs Front Office Clerk

Updated January 8, 2025

Browse office and administrative jobs