Office representative vs front office coordinator

The differences between office representatives and front office coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an office representative and a front office coordinator. Additionally, a front office coordinator has an average salary of $32,844, which is higher than the $32,535 average annual salary of an office representative.

The top three skills for an office representative include patients, customer service and phone calls. The most important skills for a front office coordinator are patients, customer service, and data entry.

Office representative vs front office coordinator overview

	Office Representative	Front Office Coordinator
Yearly salary	$32,535	$32,844
Hourly rate	$15.64	$15.79
Growth rate	-5%	-5%
Number of jobs	149,852	131,810
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 38%
Average age	47	47
Years of experience	2	2

What does an office representative do?

Office Representatives are administrative professionals assigned to do various admin work in the office. They are in charge of managing communication lines, correspondences, and packages. They are often assigned to sort documents, update records, and file papers in the proper cabinets. Office representatives are considered front desk officers as well. They respond to inquiries by guests, direct guests to their meeting areas, and receive mail. They may also be assigned to manage meeting rooms and update appointment calendars. They should have good communication skills and should be service-oriented.

What does a front office coordinator do?

A front office coordinator is responsible for assisting clients with their inquiries and concerns and directing them to the appropriate department and personnel to immediately address their needs. Front office coordinators schedule appointments, verify visitors' identities by checking their credentials for security purposes, processing service payments, updating customers' data and visitation log on the database, and escalating high-level complaints. A front office coordinator also performs administrative and clerical tasks as needed, requiring them to have excellent time-management and organizational skills.

Office representative vs front office coordinator salary

Office representatives and front office coordinators have different pay scales, as shown below.

	Office Representative	Front Office Coordinator
Average salary	$32,535	$32,844
Salary range	Between $23,000 And $45,000	Between $25,000 And $42,000
Highest paying City	New York, NY	San Francisco, CA
Highest paying state	New York	Massachusetts
Best paying company	Citi	University of California, Berkeley
Best paying industry	Agriculture	Health Care

Differences between office representative and front office coordinator education

There are a few differences between an office representative and a front office coordinator in terms of educational background:

	Office Representative	Front Office Coordinator
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	Western Carolina University	University of Pennsylvania

Office representative vs front office coordinator demographics

Here are the differences between office representatives' and front office coordinators' demographics:

	Office Representative	Front Office Coordinator
Average age	47	47
Gender ratio	Male, 26.6% Female, 73.4%	Male, 9.0% Female, 91.0%
Race ratio	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 21.7% Asian, 8.2% White, 53.3% American Indian and Alaska Native, 1.1%	Black or African American, 10.5% Unknown, 4.6% Hispanic or Latino, 24.1% Asian, 6.7% White, 53.0% American Indian and Alaska Native, 1.0%
LGBT Percentage	6%	6%

Differences between office representative and front office coordinator duties and responsibilities

Office representative example responsibilities.

Manage the medical front office and coordinate business operations with physicians and legal staff for a busy MRI facility.
Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Reconcile any EOB, insurance payment or discount errors.
Perform physician coding abstracting medical records with ICD-10, and CPT.
Post payments and enter charges utilizing appropriate ICD9 and CPT codes.

Front office coordinator example responsibilities.

Manage medical records and other patient information within HIPPA guidelines.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Work in Kronos to enter miss punches or correct time for employees when payroll is due.
Apply proper ICD-9 and CPT coding to patient invoices and submit claims to insurance companies for proper reimbursement.
Monitor physician documentation in EHR versus fee ticket and verify that the correct ICD9 and CPT codes are being used.
Maintain confidentiality of patient privacy in compliance with HIPAA regulations.

Office representative vs front office coordinator skills

Common office representative skills

Patients, 20%
Customer Service, 13%
Phone Calls, 8%
Patient Appointments, 7%
EMR, 5%
Excellent Interpersonal, 5%

Common front office coordinator skills

Patients, 27%
Customer Service, 11%
Data Entry, 5%
Front Desk, 4%
Insurance Verification, 4%
Patient Charts, 3%

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Office and Administrative Industry
Office Representative
Office Representative vs Front Office Coordinator

Updated January 8, 2025

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