Office services clerk vs office representative

The differences between office services clerks and office representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an office services clerk and an office representative. Additionally, an office representative has an average salary of $32,535, which is higher than the $29,160 average annual salary of an office services clerk.

The top three skills for an office services clerk include customer service, office services and data entry. The most important skills for an office representative are patients, customer service, and phone calls.

Office services clerk vs office representative overview

	Office Services Clerk	Office Representative
Yearly salary	$29,160	$32,535
Hourly rate	$14.02	$15.64
Growth rate	-5%	-5%
Number of jobs	147,189	149,852
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 47%
Average age	47	47
Years of experience	2	2

What does an office services clerk do?

An office services clerk is an individual employee who performs a multitude of administrative tasks as well as office maintenance duties of an organization. Office services clerks are required to maintain an inventory of office supplies as well as purchase and distribute office supplies to all employees when needed. They must manage office services staff to ensure that their duties are met efficiently and effectively. Office services clerks must also provide customer service to a wide range of customers by answering phones and responding to emails.

What does an office representative do?

Office Representatives are administrative professionals assigned to do various admin work in the office. They are in charge of managing communication lines, correspondences, and packages. They are often assigned to sort documents, update records, and file papers in the proper cabinets. Office representatives are considered front desk officers as well. They respond to inquiries by guests, direct guests to their meeting areas, and receive mail. They may also be assigned to manage meeting rooms and update appointment calendars. They should have good communication skills and should be service-oriented.

Office services clerk vs office representative salary

Office services clerks and office representatives have different pay scales, as shown below.

	Office Services Clerk	Office Representative
Average salary	$29,160	$32,535
Salary range	Between $23,000 And $35,000	Between $23,000 And $45,000
Highest paying City	Washington, DC	New York, NY
Highest paying state	Alaska	New York
Best paying company	Monroe Community College	Citi
Best paying industry	Utilities	Agriculture

Differences between office services clerk and office representative education

There are a few differences between an office services clerk and an office representative in terms of educational background:

	Office Services Clerk	Office Representative
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	Western Carolina University	Western Carolina University

Office services clerk vs office representative demographics

Here are the differences between office services clerks' and office representatives' demographics:

	Office Services Clerk	Office Representative
Average age	47	47
Gender ratio	Male, 45.4% Female, 54.6%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 11.9% Unknown, 4.5% Hispanic or Latino, 22.9% Asian, 8.1% White, 51.7% American Indian and Alaska Native, 0.9%	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 21.7% Asian, 8.2% White, 53.3% American Indian and Alaska Native, 1.1%
LGBT Percentage	6%	6%

Differences between office services clerk and office representative duties and responsibilities

Office services clerk example responsibilities.

Manage contractors for facilities maintenance and improvements including electrical, plumbing, carpentry, utilities and HVAC.
Supervise, train and orient new employees on intellectual property litigation and general record-keeping.
Scan documents and convert to PDF format.
Compile velo and spiral bindings.
Perform binding request (spiral, velo and tape/glue as requested.
Conduct ATM replenishment processing and commercial change fulfillment.

Office representative example responsibilities.

Manage the medical front office and coordinate business operations with physicians and legal staff for a busy MRI facility.
Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Reconcile any EOB, insurance payment or discount errors.
Perform physician coding abstracting medical records with ICD-10, and CPT.
Post payments and enter charges utilizing appropriate ICD9 and CPT codes.

Office services clerk vs office representative skills

Common office services clerk skills

Customer Service, 21%
Office Services, 12%
Data Entry, 7%
Word Processing, 6%
Clerical Support, 5%
Postage Meter, 4%

Common office representative skills

Patients, 20%
Customer Service, 13%
Phone Calls, 8%
Patient Appointments, 7%
EMR, 5%
Excellent Interpersonal, 5%

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Office and Administrative Industry
Office Services Clerk
Office Services Clerk vs Office Representative

Updated January 8, 2025

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