Operations associate jobs in Flint, MI

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. *Team/ Role Paragraph:* Liquifi is Coinbase's token management platform powering end-to-end token launches, distributions, vesting schedules, and compliance for crypto-native teams, protocol foundations, and token issuers. We work hand-in-hand with our Coinbase Prime custody and trading platforms to provide the most secure, compliant, and efficient way to manage the token lifecycle. The Liquifi Operations team is the execution engine that makes these launches possible, ensuring stakeholders get their tokens on time, in compliance, and without error. As an Operations Associate, you will be a critical link between our customers and our platform's core functions. You'll serve as the primary operational point of contact for our clients, handling everything from initial onboarding to troubleshooting complex issues. While you'll manage incoming requests from account administrators (B2B) and token recipients (B2C), your role goes beyond traditional support. You will conduct in-depth investigations into on-chain and platform-level issues, partnering directly with our Engineering and Product teams to diagnose root causes and drive permanent solutions. Through this work, you'll become a trusted subject matter expert on token distributions and custody workflows, helping to streamline operational processes and build a best-in-class client experience. This is a highly cross-functional role requiring precision, ownership, and a deep curiosity for both on-chain and custodial workflows. *What you'll be doing:* * Serve as the first point of contact for clients on all operational issues, providing responsive Tier 1 support and owning the full lifecycle of an issue from initial triage through to resolution. * Partner directly with Engineering to troubleshoot and resolve complex on-chain and platform-level issues, providing clear, concise analysis to accelerate resolution. * Assist in the execution of core token events, including vesting releases and distributions, ensuring accuracy and timeliness. * Lead the operational onboarding for new clients, ensuring a seamless setup and providing expert guidance on platform workflows. * Proactively identify opportunities for process improvement, converting recurring support requests into scalable, self-serve documentation and improved operational runbooks. *What we look for in you:* * 3+ years of relevant experience in a high-stakes operational, technical support, or client-facing role within crypto, fintech, or capital markets. * A systems-level thinker: You don't just resolve the issue at hand; you instinctively look for root causes, patterns, and opportunities to build more scalable, efficient processes for the future. * Strong foundational understanding of blockchain transactions, wallets (custodial and non-custodial), and key Web3 concepts. * Proven ability to execute with precision and a high degree of ownership, especially under tight timelines. * Proficiency with support/CRM tooling (e.g., Zendesk, Salesforce Service Cloud). * Demonstrated experience protecting user privacy and handling confidential information. * Excellent de-escalation skills and the ability to build trust with frustrated users. * Precise and efficient written and verbal communication, capable of translating technical findings to both client and engineering audiences. * Cognitive tenacity when dealing with uncertainty and a natural curiosity for solving complex problems. * Bias for action, a natural sense of urgency, and the capacity to adhere to SLAs. * Experience creating support playbooks or standard operating procedures (SOPs). *Nice to haves:* * Experience using/training AI chatbots for support teams * Experience with Coinbase Prime or similar institutional custody platforms. * Experience in a compliant/regulated work environment. * B2B onboarding/implementation experience. * Understanding of tokenomics, token vesting schedules, or smart contract-based distributions. * Data analysis skills (SQL is a plus). * In-depth knowledge of blockchain ecosystems beyond Ethereum Job #: P72785 *Location*: US, remote-first (listing may say NY, anywhere in US is suitable) *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $108,630-$127,800 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com

Estes Final Mile, a wholly owned subsidiary of Estes Express Lines, was launched in 2016 to address the growing demand for final mile delivery of consumer and retail goods to residences and businesses across the US. At Estes Final Mile, our focus is on providing a world class customer delivery experience through the use of our technology enabled delivery network, resulting in industry leading service unmatched in the Industry. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program Responsibilities The Specialist, Logistics Operations is responsible for maintaining expected service level of all EFM shipments, updating shipments with the most accurate and timely status, and ensuring quality of service provided to EFM customers. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. Track, trace, and monitor Estes Final Mile shipments and update the status with complete notes. Perform clerical processes related to the Estes Final Mile business. Process routine customer information in support of transportation, billing, and/or collection efforts. Monitor the web, fax, and voice mail for service provider updates. Maintain data for specific customers, markets, products, and/or processes as required. Assist and support Customer Service, Supervisors, and Managers with various business needs. Communicate to Supervisor any issues or problems that may put a shipment in jeopardy of failure. Complete outbound calls to consignees requesting a delivery follow up. Appropriately identify and resolve consignee issues. Confirm charges from service providers as needed. Maintain familiarity with conditions that need special and accessorial charges and ensure that all costs and charges are complete and accurate. Work to find new ways to enhance or drive efficiencies in the customer and end user experience through continuing process improvements. Manage and maintain Terminal and Agent relationships. Perform miscellaneous job functions to assist with operations, sales efforts, contracts, and billing. Support and promote company core values. Regular attendance is required. Qualifications The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required. SKILLS AND ABILITIES Ability to plan, organize, and manage multiple projects and set priorities. Ability to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and appreciating others' efforts. Ability to maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization. Must be comfortable in a fast-paced, startup environment. Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals. Read, analyze, and interpret highly complex regulations and procedures, and respond to common inquiries or complaints. Ability to effectively present information and respond to questions from groups of customers and employees. Ability to read and interpret general business documents. Ability to write routine reports and general business correspondence. Ability to work with peers and communicate basic concepts. Must be comfortable on outbound phone calls. Ability to solve practical problems through standardized solutions that require limited judgment. Ability to follow prescribed and detailed procedures to solve routine problems. Intermediate proficiency in Microsoft Office, internet, web-based, and job specific software applications. Must be able to work flexible shifts. Must be eligible to work in the United States. At this time, EFW will not sponsor a new applicant for employment authorization for this position. EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check. EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. SUPERVISION Position functions with supervision and has no direct reports. EDUCATION/EXPERIENCE Minimum of a High School Diploma (or equivalent) and 0-2 years of experience. 1-3 years of experience in the Transportation/Freight Forwarding or Customer Service industries desired. However, a combination of experience and/or education will be taken into consideration. LICENSES/CERTIFICATIONS None required. TRAVEL None required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Typically sitting at a desk or table. Intermittently sitting, standing, walking or stooping. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. Normal office situation. EFM is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.

Starting Pay: $25.2496 Hourly ($52,519) Step A: $25.8921 Hourly ($53,856) Step B: $26.5856 Hourly ($55,298) Step C: $27.3115 Hourly ($56,808) Step D: $28.1308 Hourly ($58,512) MINIMUM QUALIFICATIONS: Two (2) years' experience as a Public Engagement Specialist; -OR- Two (2) years' experience working in a courtroom as a court clerk -AND- the ability to type 30 net w.p.m.; JOB SUMMARY: Performs a variety of responsible tasks in the Legal Records Division of the Circuit Court, including court records maintenance consistent with applicable standards; may be required to provide courtroom support if so directed; work is performed under the general supervision of the Operations and Public Engagement Manager, may also work under the general supervision of the Records and Systems Manager, if so directed; performs related duties as required. STATEMENT OF TASKS: Assists in the selection and swearing in of jurors and maintains required information; May be required to officially record all verdicts, motions, sentences and other court proceedings; May be required to work at the point of public access, assisting court users; May be required to answer both case specific and general questions; Prepares case files to be reviewed by a Judge; Organizes, files, scans and indexes case information; Responds to correspondence relative to copies of requested files; Maintains court files in compliance with case management standards; Utilizes computers for data input, data retrieval and word processing. Please see the attached job description for more details.

Preferred Qualifications * A good sense of academic library operations and services and how the library supports the students and the larger University. * Experience with the Banner financial system. * A love of libraries and special collections and service to an academic community. Job Specific Required Qualifications * A Bachelors Degree in a field relevant to the position. * Familiarity with libraries in an academic setting. * Functions as an integral member of the Library and Special Collections, leading daily operational and scheduling decisions and collaboration with other Kettering departments. * Experience with financial systems and planning a budget. Manages financial performance to meet budget expectations. Tracks expenditures and creates budget forecasts. * Ability to create a customer service schedule for library staff. Approves timesheets. Excellent communication, customer service and team skills. * Collaborate with staff to design fun and educational programming for the students. Ability to create promotional materials for the Library. * Commitment to continuing education. Ability to learn new software and apply it to library program. Demonstrated excellent collaboration skills. Flexible with library users and colleagues. * Maintains ongoing communication and relationships with the Kettering Community. Ability to multi-task and pay attention to detail. Ability to create promotional materials for the Library. * Knowledge of Microsoft Office programs, including Word and Excel. Experience using the Google Suite of software. * Ability to be flexible and to work independently as well as in a team environment where consultation, collaboration, and cooperation are essential. * Excellent written and verbal communication skills, team skills and attention to detail. * Willingness to work occasional nights and weekends. * Special Event Expectations: Participation is expected at major campus special events, such as commencement. Understand and have a commitment to Kettering University Values a. RESPECT: for teamwork, honesty, encouragement, diversity partnerships with students. b. INTEGRITY: including accountability, transparency and ethics. c. CREATIVITY: fostering flexibility and innovation. d. COLLABORATION: across disciplines and with all partners. e. EXCELLENCE: in all we do. Posting Information Posting Number SP00470 Posting Date 11/20/2025 Closing Date Open Until Filled Yes Special Instructions to Applicants Job Duties Job Duties Percent of total time 40 Duties Manage the Library budget and funds for the Humanities Art Center and the Kettering University Archives. Monitor Banner system on a weekly basis to ensure the Library is within budget. Work cooperatively with Accounts Payable, Accounts Receivable and the Budget Office on budget matters. Perform analysis of current fiscal year budget, forecasts expenditures, and builds the upcoming FY budget. Manage monthly budget reports for the Library HAC and Archives, to balance the budget. Percent of total time 30 Duties Coordinates Library activities throughout the University and moves between buildings and departments to efficiently manage Library services and programs. This position is particularly active between the Library in the Academic Building and the Learning Commons. Oversee institutional and staff memberships. Maintain an inventory of office, gallery and archival supplies. Select vendors that represent the best value for Kettering University. Manage the department mail. Percent of total time 10 Duties Work cooperatively as part of Leadership Team to develop staff schedules. Review and approve staff timesheets. Maintain the University Librarian's work calendar. Schedule the Staff, Leadership Team and Collections Council meetings. Create a yearly Library calendar, using the Kettering University Academic Calendar, KU's official holidays, and consider changes in Library hours, days open, and other operational changes. Percent of total time 10 Duties Serve as part of the team that creates fun and educational activities for the students. Manages the activities as part of this team. Percent of total time 10 Duties Provides support for public service positions when library staff members are absent. Performs other duties as assigned or requested.

About SpotOn We're not just building restaurant tech-we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In's Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you. The Regional Operations Specialist serves as the primary point of contact between our regional sales team and operations, ensuring efficient communication and alignment with business goals. This role emphasizes optimizing point-of-sale (POS) solutions while aligning activities with Sales VP regions, tracking activation progress post-install, and proactively addressing challenges such as stalled or never-processing accounts. The position involves fostering collaboration with various departments to enhance client satisfaction and drive successful activations. This is an in-office role Monday - Friday in our Royal Oak, MI office. You will: Serve as the primary point of contact between the regional sales team and operations, fostering clear and efficient communication channels. Provide timely updates to the regional sales team on all implementation and activation activities, ensuring alignment with business goals and targets. Utilize your deep understanding and expertise to offer guidance and recommendations aimed at optimizing POS solutions. Align with Sales VP regions to oversee POS implementations, track activation progress post-install, and proactively move stalled or never-processing accounts toward successful activation. Manage the regional implementation specialist in your territory, coordinating their activities and ensuring effective execution of their responsibilities. Collaborate closely with cross-functional teams across departments to enhance client satisfaction and streamline processes for the sales team's increased efficiency. Participate in regular meetings to review implementation progress, address concerns, and identify opportunities for process improvement. Qualifications: Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory. Minimum of 2 years of experience working in the restaurant industry Analytical and problem-solving skills Detail-oriented, manage time effectively, and prioritize tasks to meet deadlines Self-starter and the ability to work with minimal supervision Excellent interpersonal and communication skills Benefits: At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes: Medical, Dental and Vision Insurance 401k with company match RSUs Paid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development The base salary range listed will vary depending on location and experience. Base salary range$53,000-$63,000 USD SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an e-verify company.

Responsible for utilizing the airline system to plan flight weight and balance including determining the number of passengers that may safely be boarded given anticipated and actual weight and balance calculations. The Ops Agent will over see the gate functions and pre-board/boarding process while meeting the requirements of an on time departure. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Airline or Contracted Airline Services experience preferably Ticket Agent, Gate Agent, or Ops. 3. Mathematical problem solving skills 4. Verbal and written communications skills 5. Must be 18 years of age or older. 6. Must have a telephone. 7. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of situations, client representatives, employees and the public. 3. Must be able to sit, stand, lift, and/or bend throughout shift. 4. Must be willing and able to work in a variety of climatic conditions to include extreme heat and cold (over 100 to below 0), including high winds, rain, ice and snow. 5. Must be willing and able to cope with a variety of non-routine situations to include, but not limited to, early/late flights, weather and mechanical delays, passenger assistance including accommodation/re-accommodation. 6. Must pass pre-employment and random drug tests. 7. Must be able to read, understand and carry out instructions in English. 8. Must meet necessary requirements to obtain a security sensitive identification badge. 9. Must be able to verbally direct in English. 10. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). 11. Be able to resolve problem situations with passengers when necessary. PERFORMANCE RESPONSIBILITIES: 1. Must be able to perform all duties of subordinate employees when necessary. 2. Must be familiar with all pertinent regulations. (Company/Client/Government Agencies) 3. Monitor employee activity and makes adjustments as needed, 4. Make sure employees follow all regulations/procedures. 5. Deals courteously and tactfully with fellow employees. 6. Communicate effectively with fellow employees and client representatives. 7. Communicate safety hazards and equipment problems to Department Manager or General Manager. 8. Make sure training records are current. 9. Report inquiries and other major incidents to Department Managers. 10. Respond to inquiries from client, staff, and passengers in a courteous manner. 11. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 12. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 13. Attend meetings and in-services as required. 14. Utilize appropriate communications channels and maintain records, reports and files as required. 15. Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible. 16. Adhere to company policies and procedures and participate in achievement of company objectives. 17. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 18. Perform quality assurance service audits as directed to conform to client's specifications and/or procedures. 19. Ensure implementation of the Safety Management System (SMS) 20. Implement safety plan for station 21. Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary 22. Actively participate in the Safety Management System (SMS) 23. Perform other duties as requested.

Within the framework of the guidelines set by Team Leads, Heads of Tech Training or Region and Country Training Managers, the incumbent Guarantees, within their scope of responsibility, the effective and timely implementation of the learning initiatives designed by the LBP Supports need analysis and collection of individual requests (e.g. related to PDI) Organizes and coordinates training delivery (eLearning, virtual classes, ILT, etc.), by meeting the global standards/ guidelines in terms of processes, technologies and tools to be used (learning ecosystem, authoring tools, planning tools, e signature, etc.). Guarantees that all training data are constantly updated into the common system Collects and provide data related to the agreed learning KPI satisfaction, hours delivered Guarantees compliance of delivered training with local and global rules (e.g., EHS, Funding, synergies, learning Job accountabilities: To collect needs in his her scope of responsibility and share them with the LBPs To organize the training defined by the LBPs of reference (from convocations to the evaluation of effectiveness ) in his her own scope of responsibility To organize training (e.g. mandatory , technical certifications , technological updates in the plants ), using the tools (e.g. Stellantis Learning Hub) provided , in coordination with the LBP of reference To provide timely data/reporting required for preparation of funded plans ( where applicable ) and social commitments including Unions , Sustainability Report,...), monitoring and any audits/ certifications To report to the appropriate LBP any critical issues, problems or proposals to be submitted to the learning communities.

Inclusive Benefits Financial Solutions, including Credit Union membership NMG Associate's Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands NMG Discount Marketplace featuring 1,000s of products and services with over $5,000 in saving About Neiman Marcus Group Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them. We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at *********************************. Neiman Marcus Group is a relationship business that leads with love in everything we do-for our customers, associates, brand partners, and communities. Our legacy of innovation and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Your Role As a Seasonal Operations Associate, you will work to enhance our client experience with our operations team during our most magical time of year. Reporting to an Operations Manager, the team Makes Life Extraordinary by leading with a people first mentality and ensuring exceptional execution of assignments. What You'll Do Unload and sort inbound merchandise and prepare the merchandise for the selling floor Prepare outbound merchandise to be shipped to a client, another store or the distribution center Complete daily inventory control operations Execute merchandise price changes as needed Ensure all safety procedures are followed on the receiving dock and in all other work areas What You Bring Minimum 1 year of experience in an operations or warehouse role(s) Familiar with and able to use retail and mobile technologies Requires standing, bending, climbing stairs, and lifting and carrying up to 35 pounds Must be willing to work a flexible schedule based on business needs which will include nights, weekends and holidays

Summary/objective Under the guidance of the People Operations Business Partner, the Specialist performs diversified and confidential administrative duties in support of the People Operations Department, requiring broad and comprehensive experience, outstanding interpersonal skills and good judgment and discretion. The People Operations Specialist is an open minded, committed team player and is energized by keeping things organized and supporting others in being successful. The Specialist's passions include hands-on work and truly understanding the fruits of the labor and the challenges faced in accomplishing the desired outcome. This role is critical to the sustainability and business continuity of the department. Essential Functions Human Resources Information System (HRIS) Management Serve as the first line for staff file management for the entire staff employment life cycle (onboarding to termination). Maintain the integrity and confidentiality of People Operations files and records. Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. Audit and maintain ADP system; upkeep files, ensures all required documents are placed in correct file folders, updates and maintains necessary and required system changes, ensures compliance with local, state and federal labor and employment law. Maintain internal process trackers for checks & balances systems. Collect and process new hire paperwork, both physical and electronic files Process status updates for staff members (title, compensation, one-time awards, etc.) Assist with the annual career planning/compensation review process Maintain data analytics for business awareness and decision making. Benefits, Time-Off, & Payroll Communication & Systems Management Ensure the accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information Assist with coordination of open enrollment period Ensure all employees' timecards are accurately completed and approved by employees and managers for successful payroll processing. Maintain processes and administering all leave-of-absence requests and disability paperwork: medical, personal, disability. Maintain staff time off process within the HRIS & manage internal communications (staff member, supervisor, etc.) In collaboration with Talent Engagement Team Schedule and assist with candidate interviews. Schedule and assist with new hire orientations. Acquire background checks and employee eligibility verifications. Prompt new hires for document completion in the HRIS for onboarding. Perform other duties as assigned Specific Functions Support the mission of creating sustainability and business continuity by providing process expertise, tools, templates, guidance to document process and procedures, creating references to ensure standard and consistent practices across the department. In collaboration with People Operations team members, create, maintain, and actively execute on the visual aids that will ensure standard, reproduceable work for all areas under the responsibility for People Operations. Serve as point of contact for working groups; organize and share relevant documentation and reports with project team. Competencies Analytical and problem-solving skills Excellent communication, organizational, time management, and interpersonal skills; Professional demeanor; calm, polite, kind, well-spoken. Understanding of how to integrate into a new team/organization Understanding of own communication and learning styles, ability to assess others styles, and how to use that information to optimize relationships and project outcomes Exceptional technology skills; Expert skill with MS Office applications: Outlook, Word, PowerPoint Extremely attentive to details, particularly with written communications, and PowerPoint presentations. Ability to anticipate needs and use good business judgment in escalating priority issues. Extremely confidential; experienced in handling highly sensitive information discreetly. Accountable, responsible, and able to work independently. Very flexible, able to pivot quickly as priorities change. Required Education and Experience Bachelor's degree in Human Resources or equivalent education/experience Preferred Education and Experience 3+ years Human Resources experience in a highly technical environment Experience with HRIS and ATS platforms and systems SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds Position Type/Expected Hours of Work Full-time position. Company's standard operating hours are Monday thru Friday 6:00 a.m. - 6:00 p.m. with production related activities requiring 24/7/365 shifts. This position will have regular working hours during M - F with an expectation of adjusting to work outside of the standards operating hours as needed. Niowave has multiple locations within the Lansing area. Travel between locations is expected in the role. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Store Operations Specialist (SOS) leads and trains teams in performing all freight functions, including: unloading, processing, stocking, and resets. Key Roles and Responsibilities Provides customers a positive shopping experience Performs cashier duties accurately while processing all transactions per policy. Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in receiving. Leads team in performing all freight functions including stocking and resets. Ensures Specialists are focused first in their specialized areas. Unload, process, and stock freight to correct location, following merchandising guidelines. Timely and thorough incident reporting compliance. Performs store recovery tasks and housekeeping (inside and out) as required during stocking efforts. Performs and trains team on store freight processing and merchandising responsibilities Operates all equipment in a safe manner per directed procedures. Ensures a safe working and shopping environment while minimizing shrink and damages. Executes company directives, policies and procedures timely, accurately, and thoroughly. Qualifications and Competencies At least 18 years old High School Diploma/Equivalent Ability to work a flexible schedule including nights, weekends, and some holiday Ability to lift a minimum of 50 lbs., team lift 100 lbs. Contributes to a customer focused environment while demonstrating excellent service. Communicates clearly with customers, team and leadership. Reliable and trustworthy Ability to work effectively independently and within a team to perform all tasks as assigned. Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution. Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.

Within the framework of the guidelines set by Team Leads, Heads of Tech Training or Region and Country Training Managers, the incumbent Guarantees, within their scope of responsibility, the effective and timely implementation of the learning initiatives designed by the LBP Supports need analysis and collection of individual requests (e.g. related to PDI) Organizes and coordinates training delivery (eLearning, virtual classes, ILT, etc.), by meeting the global standards/ guidelines in terms of processes, technologies and tools to be used (learning ecosystem, authoring tools, planning tools, e signature, etc.). Guarantees that all training data are constantly updated into the common system Collects and provide data related to the agreed learning KPI satisfaction, hours delivered Guarantees compliance of delivered training with local and global rules (e.g., EHS, Funding, synergies, learning Job accountabilities: To collect needs in his her scope of responsibility and share them with the LBPs To organize the training defined by the LBPs of reference (from convocations to the evaluation of effectiveness ) in his her own scope of responsibility To organize training (e.g. mandatory , technical certifications , technological updates in the plants ), using the tools (e.g. Stellantis Learning Hub) provided , in coordination with the LBP of reference To provide timely data/reporting required for preparation of funded plans ( where applicable ) and social commitments including Unions , Sustainability Report,...), monitoring and any audits/ certifications To report to the appropriate LBP any critical issues, problems or proposals to be submitted to the learning communities.

Easterseals MORC is hiring for a Administrative Operations Specialist to help make a difference and become part of something bigger than yourself! We are looking for Game Changers! The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team. Benefits of Being a Superhero! Benefits: Low-cost Dental/Health/Vision insurance Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption. Generous 401K retirement plan Paid Leave Options Available Up to $125 bonus for taking 5 days off in a row. 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off) Wellness Programs We are a PSLF (Public Service Loan Forgiveness) Employer. We provide bonuses and extra incentives to reward hard work & dedication. Mileage reimbursement in accordance with IRS rate. Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi. Student loan repayment options Pet Insurance Qualifications: High School Diploma or equivilent At least one year clerical experience; healthcare preferred Duties and Responsibilities Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery. Provides outstanding customer service. Checks individuals and families in and out for services and manages office flow. Collects copays during check in/out process or via phone. Collects and logs payments, copays, utilizing credit card machines in accordance with Easterseals MORC cash procedures. Verifies/obtains prior authorizations for services being rendered. Updates the account of individuals/families with new and/or changed demographic or financial information. Responsible for answering and triaging internal and external telephone calls. Conducts initial screening of persons served and other patrons to determine the nature of requests or problems, takes messages, refers to the appropriate parties and performs related customer service activities representing the program to the general public. Easterseals MORC was awarded Metro Detroit and West Michigan 101 Best & Brightest Companies to Work For!

Job Description WHAT YOU'LL DO The Operational Excellence Specialist supports the management of the company's business excellence program, tools and culture and is responsible for analyzing, designing, and implementing manufacturing and business processes that improve efficiency. Duties and Responsibilities Works with the business excellence and other teams to improve systems Capture real-time measurement data for MRO, capital and cost saving initiatives Provide appropriate reporting analytics on continuous improvement initiatives and metrics Partner with all divisions to drive Operational Excellence methodology and analytics to ensure sustainable manufacturing and business process improvements are met Leverage/benchmark best practices and drive implementation across the organization Drive measureable improvements by identifying opportunities to remove waste Function as a resource for continuous improvement methodologies across all divisions Guide and challenge cross-functional teams in developement and execution of continuous improvement activities to reduce cycle time, inventory, and waste while improving process performance, quality, cost, and standardizing the process Assist with the development of tools, methods and processes that will result in significant process improvement for Operations, Production, Quality, Maintenance Reliability and Management Ability to challenge the status quo and comfortable with managing ambiguity Works with the business excellence and other teams to improve systems Recognized as SME (Subject Matter Expert) in Lean Manufacturing Assist with the integration of the company Lean Performance System Support manufacturing continuous improvement initiatives that drive plant and company performance improvements Work with leaders in annual business plan strategic development planning process and prioritize improvement opportunities based on tactical planning objectives WHAT YOU'LL NEED TO SUCCEED Financial acumen and demonstrated ability to build trust and facilitate consensus among cross functional teams Strong influencing/persuasive skills with a demonstrated ability to influence Exceptional change management skills, specifically the ability to influence and promote cultural change Strong data analytic capabilities for reporting Exceptional analytical/statistical troubleshooting skills Understanding of Shingo Lean methodology and approach Change management, specifically the ability to influence and promote cultural change Strong influencing/persuasive skills with a demonstrated ability to influence Must be able to engage with personnel at all levels and possess exceptional oral and written English communication skills Education BS/BA Degree or equivalent from an accredited college or university Experience Experience with the manufacturing methodologies and practices Experience leading and educating on Lean methodologies and Kaizen events Systemic problem solver, with experience implementing solutions with root cause analysis Minimum 5 years of direct experience in leading and supporting continuous improvement projects in a manufacturing, supply chain, or production environment 5 years of leadership experience in managing a team, developing, and motivating staff Background in manufacturing, preferable within a Tier 1 Automotive supplier WHAT'S IN IT FOR YOU? Employee Stock Ownership Plan Incentive Bonus Medical, Vision, Dental Prescription Drug Plan 401K Pet Insurance Paid Vacation & Holidays Short-Term Disability Tuition Reimbursement Health and Wellness Reimbursement Employee Recognition Discount Programs

The Servicing Operations Specialist is a member of the Special Services team within the Servicing division at UWM. This team is responsible for Loan Boarding, MERS (Mortgage Electronic Registration System), investor requests, all internal and external Servicing Audits and various adhoc requests that enter into the Servicing team. The Servicing Operations Specialist role is an entry level role into the Special Services team and will be hired with a specific focus on Loan Boarding or MERS as well as other needs that arise. WHAT YOU WILL BE DOING * Review and work daily exception reports * Perform monthly, quarterly and annual reviews of loan portfolio * Update the Subservicer's systems as needed * Help internal departments with identifying the root cause of errors * Effective communication with a wide variety of internal parties to resolve loan level issues * Respond to email requests from Account Executives and Brokers on behalf of borrowers * Work tasks that require loan level updating * Other duties as assigned WHAT WE NEED FROM YOU Required * 1-2 years of Servicing experience or equivalent knowledge * Great analytical and problem solving skills * Excellent verbal and written communication skills * Experience with MS Excel * High School Diploma Preferred: * Bachelor's degree * Experience with MSP (Black Knight) * Familiar with I Assist, FHA Connection, Valeri, and Docutech, Edge, Ease * Knowledge of loan boarding and/or MERS processing THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

Executive Operations Coordinator The Boys & Girls Clubs of Southeastern Michigan (BGCSM) is committed to promoting safe, positive and inclusive environments for all. BGCSM prohibits discrimination and harassment against its youth, teens, employees, applicants for employment, customers, and volunteers - of every race, ethnicity, gender, gender expression, sexual orientation, ability, socio-economic status, and religion. About BGCSM For 96 years, Boys & Girls Clubs of Southeastern Michigan (BGCSM) has been serving youth and their families in and around Detroit, fulfilling our mission to enable youth to become career, start-up, and homeowner ready. BGCSM serves 21,000 people annually including 14,000 registered members across three counties. Our multi-generational approach provides youth with an ecosystem of places, programs and partners committed to helping them move toward self efficacy. BGCSM's long-term goal is to become an economic mobility hub providing the resources and opportunities needed for youth, families, and entrepreneurs to climb the mobility ladder while driving neighborhood revitalization. To learn more about BGCSM visit ************* and follow us on social media on Instagram, Facebook and Twitter. BGCSM is looking for a dynamic Executive Operations Coordinator. Please see the following details: PRIMARY FUNCTION: The Executive Operations Coordinator handles administrative and operational systems and procedures to support organizational achievement of its program and operations goals, along with providing support to organization senior leadership. Serves as a liaison with vendors and suppliers to maintain equipment, office & program supplies. Maintains office calendar of events, and assists daily with the workflow of the operations, finance, resource development and marketing departments. Trains staff in office procedures and equipment use. Maintains financial spending records and oversees membership database. KEY ROLES (Essential Job Responsibilities): Provide daily support and assistance to senior leadership in daily operations and management of the organization. Serve as liaison between Headquarters departments and Club sites, assisting in organizational logistics related to travel, meetings, deliveries, events and daily activities of senior leadership & Club sites. Manage operations databases, membership records & reports, and upkeeping of operations-related financial records & procedures. Produce operations and financial reports as needed and aide in formulation of procedures. Process requests from, and respond to, external stakeholders, community partners, volunteers, members, families and others, addressing concerns and directing individuals to the appropriate person as needed. Ensure a clean, healthy, safe, positive, and fun environment is created and maintained, producing a sense of physical and emotional safety. Ensure that facilities, equipment and supplies are maintained and building concerns are addressed. ADDITIONAL RESPONSIBILITIES: 1. Purchases supplies and equipment, in compliance with child safety and other relevant standards and procedures. 2. Exercise authority in solving problems relating to facility safety and programmatic supplies issues. 3. Maintain accurate records and oversee running of BGCA-required background checks. 4. Assume other duties as assigned to assist in program development, event planning and daily Club operations. RELATIONSHIPS: Internal: Maintain close, daily contact with Club professional staff to ensure a clean, healthy, safe, positive environment is created and maintained, producing a sense of physical and emotional safety, and minimizing risks in the Club's physical environment. Act as liaison between Clubs professional staffs and Headquarters, along with meshing the workflow in-between Operations, Finance, Resource Development and Marketing Departments. External: Maintain contact with Board members, volunteers, community contacts, Club members, families and the general public to give and obtain information, either in response to inquiries or as instructed by supervisor. While not required, it is preferred the individual can lift and move 25 pounds off the floor and around office as necessary. SKILLS/KNOWLEDGE REQUIRED: High school diploma required; Bachelor's degree from an accredited institution of higher education preferred. Combination of education, training and experience equivalent to three years in office administration or organizational operations role/ Demonstrated knowledge of processes related to office management, interpersonal communication and ability to juggle multiple tasks & priorities.

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries. Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States. Position Summary The Operations Coordinator will assist in the day-to-day functions of routing, dispatching, and other client delivery objectives at a specific profit center. This position will monitor motor carrier performance and provide feedback to motor carriers and location management. In addition, this position will assist customer care in monitoring and troubleshooting of delivery issues in a proactive and highly responsive manner. This position will spend most of their time in the office or warehouse helping to maximize the performance of the site. Competencies * Ethics & Values * Problem Solving * Customer Focus * Drive for Results * Conflict Resolution * Functional/Technical Skills * Managing & Measuring Work * Timely Decision Making * Organizing * Composure * Learning on the Fly * Interpersonal Savvy Essential Duties and Responsibilities The essential functions include, but are not limited to the following: * Facilitate day-to-day delivery operations, including the monitoring of morning loadout, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client * Oversee the load out process to verify that products are handled properly and loaded securely to minimize damage * Ensure timely reporting of loadout compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism * Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel * Provide operational support to the distribution center team as needed, including assisting with audits and process improvements * Utilize client-specific routing software * Communicate with other departments on updates, meetings, and other as needed * Perform route monitoring utilizing client-specific software * Check in reschedules that are brought back by motor carriers * Process returns through the clients portal at participating locations * Move inventory safely using material handling equipment (as needed) * Serve as a point of contact for escalations from the client * Schedule orders and notify the customer of their time windows for next day delivery * Performing other duties as assigned (may vary based on client requirements) Minimum Qualifications (Knowledge, Skills, and Abilities) * High School Diploma/GED or equivalent required * Strong people and operational management skills * Experience utilizing Microsoft Office products (Excel, Teams, etc.) * Excellent verbal and written communications skills * Excellent interpersonal skills * Excellent customer service skills, including conflict resolution * Ability to adapt to changes in a fast-paced environment * Routing, scheduling, and checking on delivery status * Ability to embrace new technology Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time, work in a standing position, and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work area and move/manipulate various objects. This position may require extended work hours and travel. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.

The City of Lansing Public Service Department is seeking a highly motivated and responsible individual to join their Operations and Maintenance Division as an Accounting and Operations Specialist. The ideal candidate will have advanced knowledge and ability utilizing Microsoft Office Suite, including Excel; with proficient office and accounting experience and specialized attention to accounts payable, accounts receivable, payroll, customer service, confidential records management, and tracking inventory functions. The successful candidate will be a quick learner, able to work independently and in a team setting, properly handle confidential information, multitask, prioritize tasks, and are very attentive to details. This is a great opportunity that offers a competitive wage and benefit package including medical, vision, dental, paid vacation, and sick leave. IDEAL CANDIDATES WILL POSSESS THE FOLLOWING: * HS Diploma required, some college preferred. * Three (3) years of diversified office experience to include, but not limited to: Customer service, Multi-line phone systems, Accounts Payable, Accounts Receivable, payroll, pro-fund accounting software programs, cash receipting and money handling, alpha-numeric filing systems, confidential records management, problem resolution, use of a personal computer with word processing, spreadsheet and database software, creation of documents, completion of reports, and the ability to track expenditures. ESSENTIAL POSITION FUNCTIONS: * Customer service - answering phones, taking, entering and distributing complaints, starting and completing new CART accounts. Creating work orders as necessary in BS&A or Cityworks. * Performs payroll functions including processing of hourly and salary payroll, calculating out of class, WRS (Waste Reduction Services), tracking and reporting of overtime offers and overtime worked. Verifies leave balances for each employee, maintains the absence database and generates monthly Occurrence reports for division supervisors and managers. * Performs Accounts Receivable functions for the division, including O&M work done for other departments/agencies, Recycling Commodities, and Refuse carts, including generating invoices and processing payments. * Performs Accounts Payable functions for the division, including preparing purchase requisitions and processing invoices through the One Solution financial system, processing procurement card (P-Card) transactions and compiling monthly cardholder statements, vendor management for uniform suppliers, processing Refuse refunds and Recycling Exemptions, and monitoring and reporting on monthly expenditures. FULL JOB DESCRIPTION AVAILABLE UPON REQUEST The City of Lansing is an Equal Opportunity Employer and a Certified Veteran Friendly Employer. The City of Lansing provides reasonable accommodation to applicants and employees with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, or during employment, notify the Department of Human Resources at **************. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. See links below for our Anti-Retaliation and Anti-Religious Discrimination and Religious Accommodation Policies: **************************************************************************************** **************************************************************************************** HAND DELIVERED APPLICATIONS WILL NOT BE ACCEPTED. Attach resume and cover letter, relevant verification of education (college courses/degree), and/or certifications with application.

Location: Full Time in Person in Detroit, MI About Us We're Proof, a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US and countless pro se parties. We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. Work with us if you have the curiosity, passion, and collaborative spirit to achieve the fundamental change in an outdated industry. About the Role As an Operations Service Specialist on the Operations team, you will work closely with our teams to ensure a smooth and accurate experience for both our server partners and our clients. Key Responsibilities Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service Ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements Adapt quickly in a fast paced environment where you will actively participate in and influence organizational change and improvements Core Objectives Lead with empathy to drive a high standard of service quality Ensure successful completion of platform tasks, delighting both clients and providers Implement tailored quality policies and adapt swiftly in a fast-paced environment Collaborate internally to enhance user experience and contribute to market growth What you will do Exercise best judgment to provide clear and professional written communications to independent service partners and clients on our platform Work in a support role, cross training for similar positions as needed Be the voice of the customer Consistently create an exceptional experience with each contact Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers in similar roles for areas of improvement Cultivate success through managing efficient operations and user experience Identify, solve, and escalate platform issues and opportunities Qualifications 1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy) Accustomed to documenting your work as you go and communicating with a cross-functional audience Strong collaboration and partner management skills - building deep, trust-based relationships with independent contractor server partners Strong time management, organization, communication, and administrative skills Ability to prioritize and execute on multiple projects within stated deadlines Experience with high volume work load Experience in legal and/or real estate background preferred Must be able to be onsite in office 5 days/week A full 8 hours of actual work time (excluding lunch breaks) is expected each workday Compensation $18-22/hour based on experience and location Eligible to participate in company bonus plan Benefits Full-time, hourly position Medical, dental, vision, disability insurance, and 401K available Flexible time off (paid planned and sick time, and paid holidays) Equipment provided This is an onsite role located in downtown Detroit, Michigan E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

This position is responsible for the administrative management work in a practice of multi-disciplinary health services in an ambulatory setting. This individual will be responsible for the coordination of the operational activities to ensure that effective services occur in the clinics and are provided to the community. Performs practice operations and support functions; including patient registration, scheduling, cash collections, medical record management, and charge reconciliation. Communicates with physicians, patients, and administration on front end operation and other clinic issues. General Responsibilities * Implements and monitors administrative and operational policies and procedures while directing clinic operations as approved. * Provides general secretarial and clerical duties and acts as a receptionist for the clinic. * Ensures patient flow between the waiting room and exam rooms to ensure patients are seen as quickly and efficiently as possible. * Answers phones in a timely and courteous manner. * Interacts with members of the professional staff and ancillary personnel while acting as a liaison between physicians, nurses, and patients. * Interacts with the patient and patient family members in a professional manner when working through and solving patient issues professionally and in a timely manner. * Performs point of service activities such as visit preparation, co-pay collection, patient tracking, and record tracking. * Responsible for ensuring the ordering of all medical supplies, equipment, forms, and medications. Works closely with the Clinical Manager to ensure the clinic(s) are sufficiently supplied. * Works to implement goals and objectives to ensure high-quality, cost-effective operations. Implements policies, procedures, and systems to achieve stated goals and to ensure compliance with JCAHO operational standards and other regulatory/third-party mandates. * Understands and supports the needs of individuals in other departments, works as a team to achieve mutual goals. * Intervenes to correct problems (patient and system) as they occur. * Verifies and updates patient demographics, guarantor information, ensuring clean claims processing, verifies insurance benefits/ eligibility per policy, and processes sliding fee applications as required. * Ensures payments received are posted daily and are balanced batched correctly. * Maintains and monitors the flow of front registration procedures and patients waiting in the lobby to ensure timely patient processing. * Performs scheduling for the arrival and departure of all patients. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly required to talk or hear. * The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch. * The employee must occasionally lift and/or move up to 25 pounds. * Specific vision requirements include the ability to see at close range. * At times, may require more than 40 hours per week to perform the essential duties of the position. * Fine hand manipulation (keyboarding). * Travel between sites using your own vehicle to attend meetings. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Internal office space located in the clinic environment. * May be exposed to communicable diseases. * The noise level in the work environment is usually moderate. Qualifications Education and/or Experience * Associates degree required with a focus in health care, business, or related discipline. Bachelor's degree preferred. * Minimum five (5) years of progressively responsible administrative experience in health care or human service-related organizations. * Thorough knowledge of the theory and practice of operations and management, preferably in health care and/or not-for-profit environment. OR * An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to maintain confidentiality in all matters. * Ability to demonstrate positive customer service skills. * Ability to exercise good judgment in assessing situations and make decisions. * Capability to interface and maintain effective relationships with all programs, agencies, and intra-agency personnel. * Ability to communicate effectively verbally and in writing. * Flexible, with the ability to work independently and with minimal guidance. * Excellent interpersonal and customer service skills, to effectively and tactfully deal with a diverse group of patients, staff, customers, and community groups. * Demonstrate an ability to resolve interpersonal and professional conflicts appropriately. * Ability to formulate decisions and make judgments that are demanding and interpretive. * General computer proficiency. * Ability to communicate effectively with diverse populations.